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I just started having this issue, i can't connect to any data at all, i have tried battery pulls, using restart connection, running different roms, using restores where everything was working, doing a full wipe and then installing a new rom, but still no luck. Should i try just a factory restore? i also read that taking out the battery, then take out the sim card, booting the phone up with out the sim card in, getting errors and then shut it off and then put the sim card back in works, but im not sure which of those to try, any advice?
when that happened to me i did a factory reset and it worked afterward
Check around first, see if Verizon is having problems in your area. I know recently places have been popping up with sporadic outages.
Bigandrewgold said:
when that happened to me i did a factory reset and it worked afterward
Click to expand...
Click to collapse
But isn't installing a rom and wiping the data and cache the same as a factory restore?
I had this happen to me earlier this week. When I called Verizon support they told me that towers were down in my area, they told me the same when I called back the next day. Meanwhile, others who own the TB seemed to be having no issues. Finally I took my phone into a Verizon store and they are shipping me a replacement phone. They would not swap my phone in the store since I was a whopping 4 days beyond the 14 day return window...but, I digress.
The one workaround that I found in the meantime is to switch your modem settings. Dial ##778, select Edit Mode, enter 000000 as the password and select Modem Settings. Select Rev. A and choose Enable. Press your menu button and select Commit Changes. Your phone will reboot and you can use the LTE On/Off App (or just dial *#*#4636#*#* and choose Phone information) and switch the radio to CDMA Auto (PRL). That enabled me to have 3G data, though it seems extremely slow relative to 3G on my OG Droid. But, in a pinch it seems to work.
One additional bit of advice, in case you are running a custom ROM. I was running Virus ROM and ##778 would crash whenever I tried to run it. In order to swap the modem settings, I had to flash back to stock and make the updates, then flash back to Virus. I don't know if this is specific to Virus, but just an FYI.
Just tried on das bamf and worked fine (##778) must just be virus.
Sent from my ADR6400L using XDA App
SmokingPope said:
I had this happen to me earlier this week. When I called Verizon support they told me that towers were down in my area, they told me the same when I called back the next day. Meanwhile, others who own the TB seemed to be having no issues. Finally I took my phone into a Verizon store and they are shipping me a replacement phone. They would not swap my phone in the store since I was a whopping 4 days beyond the 14 day return window...but, I digress.
The one workaround that I found in the meantime is to switch your modem settings. Dial ##778, select Edit Mode, enter 000000 as the password and select Modem Settings. Select Rev. A and choose Enable. Press your menu button and select Commit Changes. Your phone will reboot and you can use the LTE On/Off App (or just dial *#*#4636#*#* and choose Phone information) and switch the radio to CDMA Auto (PRL). That enabled me to have 3G data, though it seems extremely slow relative to 3G on my OG Droid. But, in a pinch it seems to work.
Click to expand...
Click to collapse
Thanks, that got my 3G working, will i still have 4G with it on that setting? or do i need to switch it back to use 4G or do i get the Lte on/off app?
*#*#4636#*#* and tap on phone information and go to the box that says "CDMA+LTE" THATS default 3g and 4g and for only. 3g is auto prl
Sent from my ADR6400L using XDA App
schwab16 said:
Thanks, that got my 3G working, will i still have 4G with it on that setting? or do i need to switch it back to use 4G or do i get the Lte on/off app?
Click to expand...
Click to collapse
You won't get 4G on that setting, it turns the 4G radio off entirely. You would need to switch back to the CDMA + LTE/EvDo auto or LTE mode settings to get 4G. Ultimately, my issue ended up being a defective phone. You can try to wait it out and see if you get 4G back later, but you may just have a faulty device.
If that is the case, just remember to follow the instructions that jcase posted in the development forum to get your phone back to stock with s-on before taking it into a Verizon store. If you bring a rooted device in, I suspect they aren't going to honor any sort of warranty.
My phone had this problem too... turns out when I went into a 4g area the mobile network box got unchecked in the wireless & network settings.
I use the "verify with multiple devices method". I am tired of the standard VZW "towers are down in your area" bs answer.
If another tb, xoom, and bb have service and my tb doesn't, that tells me something is wrong.
I have a feeling that there is something seriously wrong with the network (implementation or backend hardware) that is causing this with 4G devices. Either that or the tb is to blame entirely for Verizon's 4G issues...... /rantoff..... LOL
Sent from my ADR6400L using XDA App
schwab16 said:
I just started having this issue, i can't connect to any data at all, i have tried battery pulls, using restart connection, running different roms, using restores where everything was working, doing a full wipe and then installing a new rom, but still no luck. Should i try just a factory restore? i also read that taking out the battery, then take out the sim card, booting the phone up with out the sim card in, getting errors and then shut it off and then put the sim card back in works, but im not sure which of those to try, any advice?
Click to expand...
Click to collapse
Was having issues earlier today with 4G. The connection and signal were good, but no data would download. The white up arrow would light up, but the down arrow never would. It was like that for about 4 hours. It's working great now and speeds are disgustingly fast.. maybe VZ doing some maintenance?
EDIT: THis is in San Diego.
schwab16 said:
I just started having this issue, i can't connect to any data at all, i have tried battery pulls, using restart connection, running different roms, using restores where everything was working, doing a full wipe and then installing a new rom, but still no luck. Should i try just a factory restore? i also read that taking out the battery, then take out the sim card, booting the phone up with out the sim card in, getting errors and then shut it off and then put the sim card back in works, but im not sure which of those to try, any advice?
Click to expand...
Click to collapse
Factory Reset from bootloader worked for me. I had the exact same problem. Tried everything that was suggested, but no data still. Only enabling Rev. A worked.
Thanks for the help, the problem I'm having now is I got 3g but I can't get 4G back, I have tried to switch my settings back to get 4G using LTE on/off and by dialing the number, and I have had no luck, in those menus it tells me service type LTE but it is disconnected, and I get no data or 4G symbol in the status bar, so I'm confused if I maybe messed up a setting or what, so should I just try a factory restore via the bootloader and see if that works? Any other suggestions ?
Sent from my ADR6400L using XDA Premium App
schwab16 said:
Thanks for the help, the problem I'm having now is I got 3g but I can't get 4G back, I have tried to switch my settings back to get 4G using LTE on/off and by dialing the number, and I have had no luck, in those menus it tells me service type LTE but it is disconnected, and I get no data or 4G symbol in the status bar, so I'm confused if I maybe messed up a setting or what, so should I just try a factory restore via the bootloader and see if that works? Any other suggestions ?
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
I would try the factory reset from bootloader, but I was on the stock ROM when I did it. So I don't know if that would matter or not.
schwab16 said:
Thanks for the help, the problem I'm having now is I got 3g but I can't get 4G back, I have tried to switch my settings back to get 4G using LTE on/off and by dialing the number, and I have had no luck, in those menus it tells me service type LTE but it is disconnected, and I get no data or 4G symbol in the status bar, so I'm confused if I maybe messed up a setting or what, so should I just try a factory restore via the bootloader and see if that works? Any other suggestions ?
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Just to reiterate, my 4G never came back. The phone was just broken. It sounds suspiciously like you are having the same issue. Maybe there is a manufacturing defect that makes this issue more prevalent with this phone right now? If you are in the 14 day return period, set your modem and radio settings back and get into the store ASAP to swap the phone out. Otherwise, call customer service and have them replace the phone. They will overnight you a new phone if you complain enough.
Ok I was looking through my modem settings after dialing ##778 and I had changed the rev a. Setting to enable, that got my 3g working, but what is eHRPD is that would I should have it on too have 3g/4g? But everytime I have tried setting it to that I get no data so is that the setting that is messed up?
Sent from my ADR6400L using XDA Premium App
I'm running 4.4.2 on my LG G2 for AT&T
My wife just got the same phone and her phone shows 4G/LTE Mine shows only 4G
I checked our APN settings for both and they're the same
I checked through the 4636 code through the phone and it shows only the HSPA letters where hers shows up once again with LTE
ANY advice would be great
Try turning data off then on again, it will force it to search for the network.
Sent from my LG-D800 using xda app-developers app
Swetnes said:
Try turning data off then on again, it will force it to search for the network.
Sent from my LG-D800 using xda app-developers app
Click to expand...
Click to collapse
i tried that one...and i tried the 4646 code and theres no option to change the NETWORK type...this friggin sux...no LTE on this phone and only "4G"...been tryng to figure this one out..
any advice much appreciated.
Maybe replace it?
If this is a new phone that you haven't tampered with, I suggest that you exchange it. New phones don't need any change in settings to connect to LTE out of the box.
Maybe it's a hardware problem. Did this problem just appear out of nowhere? (maybe after the update)?
Like the poster above if its stock return it otherwise reflash to stock to confirm the issue is still there, here's another thread dealing with the same issue http://forum.xda-developers.com/showthread.php?t=2702386
Sent from my LG-D800 using Tapatalk
you might be 'ROAMING'
this happens to me. i think theres no att tower near me, i think they use someone elses lte tower, but half of the android phones ive used need roaming enabled to connect to lte in my area. try that it might work.. its in the normal settings app under networks enable all roaming. never had any extra charges. att covers the nation and doesnt count local roaming.
BUT i agree with this guy if my suggestion doesnt work
1meanrex said:
Like the poster above if its stock return it otherwise reflash to stock to confirm the issue is still there, here's another thread dealing with the same issue http://forum.xda-developers.com/showthread.php?t=2702386
Sent from my LG-D800 using Tapatalk
Click to expand...
Click to collapse
yea what he said but with links
http://forum.xda-developers.com/showthread.php?t=2633150
scroll down to number 4
DONT BE A NEWB
I constantly get stuck in 3g and when I update the PRL, my signal will switch to LTE and work fine for a while. Is this common or do I have a defective phone? I went to the Samsung reps @ Best Buy and all he did was reinstall an update.
Sent from my SM-G900P using Tapatalk
jeedaiscum said:
I constantly get stuck in 3g and when I update the PRL, my signal will switch to LTE and work fine for a while. Is this common or do I have a defective phone? I went to the Samsung reps @ Best Buy and all he did was reinstall an update.
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
I would check which APN your phone goes to on the phone, Settings -> More Networks -> Mobile Networks -> click either Access Pint Names (to check which APN selected) or click Network Type (make sure automatic or CDMA/LTE, not just 3G).
Its set to CMDA/LTE and the APN is APN2 LTE (n.ispsn) internet. There are no other APNs.
Sent from my SM-G900P using Tapatalk
Ok after some troubleshooting, it has nothing to do with the PRL. I can put the phone in and out of airplane mode and it will aquire LTE. Is this happening to anyone else or should I take my phone back for repair?
Sent from my SM-G900P using Tapatalk
jeedaiscum said:
Ok after some troubleshooting, it has nothing to do with the PRL. I can put the phone in and out of airplane mode and it will aquire LTE. Is this happening to anyone else or should I take my phone back for repair?
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
There's no way to repair it. I've had this issue since I bought the S5 at launch. This is just how it is until the towers are completely upgraded. Calling Sprint gets you no where most of the time about this issue. They will say the phone is defective but you can find many many ppl having this issue.
Sent from my SM-G900P using XDA Free mobile app
I know that it's not a real solution, but I found an app, LTE Discovery, that does this in the background. So far I have not seen 3g on my phone.
Sent from my SM-G900P using Tapatalk
jeedaiscum said:
I know that it's not a real solution, but I found an app, LTE Discovery, that does this in the background. So far I have not seen 3g on my phone.
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
How do you go about setting this up?
Sent from my SM-G900P using XDA Free mobile app
pastert33 said:
How do you go about setting this up?
Sent from my SM-G900P using XDA Free mobile app
Click to expand...
Click to collapse
I had to pay $1.99 for full access, but there is an option to only cycle when on 3g. It does it all in the background, and doesn't really drain the battery. My only complaint is that it stays active and cycling while on wi-fi in a non LTE area. I've only had that in one place in KC, but no wireless service works at that location.
On 4G LTE, PRL's update automatically each time they connect to a tower. I think only 3G and earlier did you have to manually update PRL's. Correct me if I'm wrong, but I believe that's right. So technically, just cycling through airplane mode would update your PRL
my S5 won't receive calls or text
My S5 won't receive calls or texts. I spent hours with Sprint on the line, they were sending updates, having me manually program it and nothing. They would call my cell and straight to VM. They would send text, and i wouldnt get them.
I'm having to send it back, I'm not sure I will get another S5. I'm thinking a phone should be able to receive/make actual calls.
jeedaiscum said:
I constantly get stuck in 3g and when I update the PRL, my signal will switch to LTE and work fine for a while. Is this common or do I have a defective phone? I went to the Samsung reps @ Best Buy and all he did was reinstall an update.
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
You are probably in an area that is in the partial stages of a Spark Upgrade. If you disable LTE bands 41 and 26 but leave LTE band 25 enabled, you will have stable data.
Read more here.... Page 3 has the particulars https://community.sprint.com/baw/thread/157300?start=0&tstart=0
Hi everyone
The HM9 a rock device But
I have an issues during the call!!
The call get disconnected many time during call
I have tried to change the cellular type from 2G to 3G to 4G even to auto type but same results I'm getting
I have tried to restart the phone many times and even i have to pull out the sim card and insert it bu again Same results the phone kept disconnected like crazy ??
Please any help
Mines disconnected a few times during calls too.
Sent from my SM-T800 using Tapatalk
Please guy's anyone can help us
Are you using wifi+? I do and I wonder if its caused by automatic switching between wifi and network?
bonerp said:
Are you using wifi+? I do and I wonder if its caused by automatic switching between wifi and network?
Click to expand...
Click to collapse
I'm wondering that myself. A family member has a P9 Lite and it also occasionally disconnects during calls. It has wifi+ enabled. Maybe it does more harm than good.
I'll turn it off and see if that stops it... I certainly don't have the issue when no wifi is available
Sent from my MHA-L29 using Tapatalk
Maybe try with carrier aggregation off.
bonerp said:
Are you using wifi+? I do and I wonder if its caused by automatic switching between wifi and network?
Click to expand...
Click to collapse
The call gets disconnected either I'm on WiFi or not
Same issue happened to my friend using same phone
The issue still exists please do I need to return back my phone or what should I do
gm007 said:
Maybe try with carrier aggregation off.
Click to expand...
Click to collapse
I have tried both options either its off or on
But same issue exists
You might just need a new sim. I had a dodgy ee sim I transferred from one phone but the new phone didn't like it and caused similar issues. I had to change it twice before it was OK.
Sent from my SM-T800 using Tapatalk
I have two Sprint Galaxy S8s that I purchased from Sam's Club. I have the same issue with both of them. Please respond if you are having this issue, or not and if you have found a fix. Apparently it is an issue on multiple Samsung devices with Sprint.
I continuously get a pop-up error that states:
Unable to establish a wireless data connection
LTE: ESM - 38 EMM - x
In the notification panel it shows:
RilNotifier
Mobile data connection error
I have spent hours on the phone with Sprint and they have not been able to permanently fix it. The last person talked to told me to take it to a store and they could fix it. Well, we all know how that goes....
There is 1 temporary fix. If I put in the Dialer code: ##72786# and let it do its thing, it will have no issues until the next time the phone is restarted.
I have update the PRL and profile numerous times. I have installed the latest system updates, factory reset. Nothing permanently fixes it thus far.
mikeregister said:
I have two Sprint Galaxy S8s that I purchased from Sam's Club. I have the same issue with both of them. Please respond if you are having this issue, or not and if you have found a fix. Apparently it is an issue on multiple Samsung devices with Sprint.
I continuously get a pop-up error that states:
Unable to establish a wireless data connection
LTE: ESM - 38 EMM - x
In the notification panel it shows:
RilNotifier
Mobile data connection error
I have spent hours on the phone with Sprint and they have not been able to permanently fix it. The last person talked to told me to take it to a store and they could fix it. Well, we all know how that goes....
There is 1 temporary fix. If I put in the Dialer code: ##72786# and let it do its thing, it will have no issues until the next time the phone is restarted.
I have update the PRL and profile numerous times. I have installed the latest system updates, factory reset. Nothing permanently fixes it thus far.
Click to expand...
Click to collapse
I was having/have this issue as well, but seems to only happen when I have been on Wifi Calling and loose Wifi connection.
ait1071 said:
I was having/have this issue as well, but seems to only happen when I have been on Wifi Calling and loose Wifi connection.
Click to expand...
Click to collapse
It happens to me regardless of the Wi-Fi/Wi-Fi calling situation.
Sent from my SM-G950U using Tapatalk
I have this issue and it only happens when I have location toggled on.
I've redone profile etc, but as soon as location is turned on it re-appears.
this happens to me occasionally as well. Not sure what is causing it. I normally toggle the "Mobile Data" on and off to get rid of it. It is at random times and not that often but it is annoying for sure
I noticed this today also. I toggled airplane mode but it keeps coming back...
I also have an S8 from Sam's with this same issue, as well as 2 G6's that i purchased from Sprint's web site that constantly drop data connection. Tried all kinds of settings changes, including changing bands, carrier aggregation, reset network, sim pull, etc and currently have a ticket open with the "network team". I have an S6 on the account also that has been upgraded to Android 7. It has no issues at all. Also, the issues seem to only happen in LTE only areas, I have been to an LTE-Plus area twice and the phone maintained a constant connection. That makes me think this is related to HPUE. BTW, the G6 will stay connected for 10 seconds on lte, then lose all data connection for 15 seconds, then repeat. I have watched and timed this behavior with a stop watch for close to 30 minutes, while moving and standing still.
mikeregister said:
I have two Sprint Galaxy S8s that I purchased from Sam's Club. I have the same issue with both of them. Please respond if you are having this issue, or not and if you have found a fix. Apparently it is an issue on multiple Samsung devices with Sprint.
I continuously get a pop-up error that states:
Unable to establish a wireless data connection
LTE: ESM - 38 EMM - x
In the notification panel it shows:
RilNotifier
Mobile data connection error
I have spent hours on the phone with Sprint and they have not been able to permanently fix it. The last person talked to told me to take it to a store and they could fix it. Well, we all know how that goes....
There is 1 temporary fix. If I put in the Dialer code: ##72786# and let it do its thing, it will have no issues until the next time the phone is restarted.
I have update the PRL and profile numerous times. I have installed the latest system updates, factory reset. Nothing permanently fixes it thus far.
Click to expand...
Click to collapse
Are you in an LTE-Plus area?
rockywall said:
I also have an S8 from Sam's with this same issue, as well as 2 G6's that i purchased from Sprint's web site that constantly drop data connection. Tried all kinds of settings changes, including changing bands, carrier aggregation, reset network, sim pull, etc and currently have a ticket open with the "network team". I have an S6 on the account also that has been upgraded to Android 7. It has no issues at all. Also, the issues seem to only happen inLTE only areas, I have been to an LTE-Plus area twice and the phone maintained a constant connection. That makes me think this is related to HPUE. BTW, the G6 will stay connected for 10 seconds on lte, then lose all data connection for 15 seconds, then repeat. I have watched and timed this behavior with a stop watch for close to 30 minutes, while moving and standing still.
Click to expand...
Click to collapse
Dial ##scrtn# I'm on my second s8 plus both have same issue
The only way I've found that keeps the error from happening for me is to turn off location. Since then I haven't seen the error pop up.
njdan30 said:
Dial ##scrtn# I'm on my second s8 plus both have same issue
Click to expand...
Click to collapse
Already have, twice.
rockywall said:
Already have, twice.
Click to expand...
Click to collapse
Sucks it's just a temp fix I noticed after I use WiFi at home then goto service area I med to dial it every time on this over priced p.o.s. my s7 edge iPhone 6 plus and 5 other phones have zero issue just my s8 plus. They thought it was a defected antenna which I figured it wasn't, I tried dialing ##omadm# and changing to sprint development mode which phone wouldn't activate only in production mode would it work, also seems to only be the phone I got thru mail without a set msl this one is 000000 my other galaxies have sprint set msl
rockywall said:
Are you in an LTE-Plus area?
Click to expand...
Click to collapse
I am not sure how to tell if an area has LTE Plus, but I live in SW Virginia and went 3 hours away for a couple days to Richmond and had no issues. So, it's definitely the network in certain areas.
Sent from my SM-G950U using Tapatalk
mikeregister said:
I am not sure how to tell if an area has LTE Plus, but I live in SW Virginia and went 3 hours away for a couple days to Richmond and had no issues. So, it's definitely the network in certain areas.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
I am also in SW VA, and after speaking to a few stores, one mentioned that it has something to do with the nTelos merger. I have to use 3G from Roanoke to Danville on a daily basis. even though it is fairly solid LTE coverage.
If you look at Sprint's coverage map, LTE Plus is a darker color. Richmond and Norfolk/Hampton Roads area are Plus.
rockywall said:
I am also in SW VA, and after speaking to a few stores, one mentioned that it has something to do with the nTelos merger. I have to use 3G from Roanoke to Danville on a daily basis. even though it is fairly solid LTE coverage.
If you look at Sprint's coverage map, LTE Plus is a darker color. Richmond and Norfolk/Hampton Roads area are Plus.
Click to expand...
Click to collapse
I have assumed it was something to do with nTelos. I live in Roanoke and work in Christiansburg. The issue is in both places. Follow my instructions in my OP with the dialer code and your LTE will work fine, just have to do it anytime you restart your phone. No need to suffer on 3G.
Sent from my SM-G950U using Tapatalk
I doubt it has anything to do with nTelos. I live in Michigan and I get the same issue with my s8 plus and whatever nTelos is, we don't have it.
TheFugg said:
I doubt it has anything to do with nTelos. I live in Michigan and I get the same issue with my s8 plus and whatever nTelos is, we don't have it.
Click to expand...
Click to collapse
nTelos was a regional carrier in VA, WV, NC, OH, MD. They were purchased by another local company, Shentel, that operates under Sprint. They are not an MVNO though, they sell Sprint branded phones and service. And all the stores changed to Sprint branding. It could be a different regional carrier from your area, This merger happened a over a year ago and that is when we started getting LTE service. I think the merged network is not capable of dealing with HPUE. That is the common denominator with the G6 and S8.
Galaxy S8 plus and S8 same error
So if I understand all these comments correctly, there is still no resolution to this? I live in Huntington Wv and yes we did have nTelos. I have 2 S8+ and 1 S8 all get this error. I have a ticket in for the network team but I'm not holding my breath.
I am also having this issue. I've done ##72786# that seemed to fix it, but it's back. I change to CDME/LTE from automatic, and it still happens. I was about to do a factory reset. It's my only complaint with this device, otherwise I love it. I am in southwest PA. It seems to happen during cell tower hand offs like if I'm out driving. I just toggled data and the error went away.
Edit: I'm on the S8 Plus but I don't think that makes a difference.
Outatime67 said:
I am also having this issue. I've done ##72786# that seemed to fix it, but it's back. I change to CDME/LTE from automatic, and it still happens. I was about to do a factory reset. It's my only complaint with this device, otherwise I love it. I am in southwest PA. It seems to happen during cell tower hand offs like if I'm out driving. I just toggled data and the error went away.
Click to expand...
Click to collapse
On my phone it starts doing it again after doing the dialer code only once I restart the phone. Is this your problem?
Sent from my SM-G950U using Tapatalk