Hi everyone
The HM9 a rock device But
I have an issues during the call!!
The call get disconnected many time during call
I have tried to change the cellular type from 2G to 3G to 4G even to auto type but same results I'm getting
I have tried to restart the phone many times and even i have to pull out the sim card and insert it bu again Same results the phone kept disconnected like crazy ??
Please any help
Mines disconnected a few times during calls too.
Sent from my SM-T800 using Tapatalk
Please guy's anyone can help us
Are you using wifi+? I do and I wonder if its caused by automatic switching between wifi and network?
bonerp said:
Are you using wifi+? I do and I wonder if its caused by automatic switching between wifi and network?
Click to expand...
Click to collapse
I'm wondering that myself. A family member has a P9 Lite and it also occasionally disconnects during calls. It has wifi+ enabled. Maybe it does more harm than good.
I'll turn it off and see if that stops it... I certainly don't have the issue when no wifi is available
Sent from my MHA-L29 using Tapatalk
Maybe try with carrier aggregation off.
bonerp said:
Are you using wifi+? I do and I wonder if its caused by automatic switching between wifi and network?
Click to expand...
Click to collapse
The call gets disconnected either I'm on WiFi or not
Same issue happened to my friend using same phone
The issue still exists please do I need to return back my phone or what should I do
gm007 said:
Maybe try with carrier aggregation off.
Click to expand...
Click to collapse
I have tried both options either its off or on
But same issue exists
You might just need a new sim. I had a dodgy ee sim I transferred from one phone but the new phone didn't like it and caused similar issues. I had to change it twice before it was OK.
Sent from my SM-T800 using Tapatalk
Related
My phone suddenly stopped being able to send/receive texts or calls and can't connect to the 3G network -- doesn't seem to be a SIM card issue because when I popped the SIM into an old flip phone, I could call/text. At first the phone looked as if it had full signal and was connected to 3G, but it wouldn't connect when dialing out and couldn't load any websites. I've since reset it (first a factory reset -- still had the same problem, so I did a hard reset) and now I don't even see any signal on the phone. It would work for a few minutes if I turn it off and turn it back on, but then it would suddenly stop working after a few minutes. Has this ever happened to anyone? Does anyone have a solution? Thanks!
alignment said:
My phone suddenly stopped being able to send/receive texts or calls and can't connect to the 3G network -- doesn't seem to be a SIM card issue because when I popped the SIM into an old flip phone, I could call/text. At first the phone looked as if it had full signal and was connected to 3G, but it wouldn't connect when dialing out and couldn't load any websites. I've since reset it (first a factory reset -- still had the same problem, so I did a hard reset) and now I don't even see any signal on the phone. It would work for a few minutes if I turn it off and turn it back on, but then it would suddenly stop working after a few minutes. Has this ever happened to anyone? Does anyone have a solution? Thanks!
Click to expand...
Click to collapse
Try a new radio...
Sent from my Nexus S using xda premium
Setting.Out said:
Try a new radio...
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
How do I go about doing that? (and my wifi is working fine -- does that mean the radio is okay...?) Thanks!
alignment said:
How do I go about doing that? (and my wifi is working fine -- does that mean the radio is okay...?) Thanks!
Click to expand...
Click to collapse
Try calling using earphones, their metallic audio jack improve your connection and work as a antenna
Sent from my C6603 using xda premium
network loss in nexus 4
hi , have u resolved your issue because I'm facing the same problem !
check that your phone is showing that you have a baseband and imei number
Yeah, either flash a new radio, or your IMEI number got screwed up somehow and it isn't registering on the network. Let me know if you need links to the Radio forum.
I've got the same problem now, unknown baseband & imei. anyone know how to fix this ?
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
BurnCK said:
My S3 died last week so I purchased a Nexus 5 and I've had nothing but issues with it since.
In 6 days it has dropped network about 10 times and just displays 'Emergency calls only' until I reboot it. It seems to be completely random.
Twice it has done it whilst streaming over 4g from YouTube, but it has also just done it whilst dormant overnight. I woke up the other day to find 'Emergency Calls Only' despite it being fine when I went to sleep.
After searching google I can now see that this seems to be a common issue with Nexus 5.
I'm seriously considering taking it back and getting something else, although I'd love to keep it if it works properly. Does anyone know the cause of the issue or have any workarounds? As I use the phone for out of hours calls for work, I can't afford to have it drop network whilst in my pocket and me not know about it...
Click to expand...
Click to collapse
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
GtrCraft said:
Update radio or android, try different radios or reinsert sim. The network drop issue has been fix in 4.4.3
Click to expand...
Click to collapse
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
BurnCK said:
Do I have to root to try different radios? Android was updated when I got the phone and it's now on 4.4.4
Click to expand...
Click to collapse
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
GtrCraft said:
You have to unlock the bootloader to try different radio's. There is a thread about it in the general section. Try to reinsert the sim first. It fixed it for me when I had the issue
Click to expand...
Click to collapse
OK I'll try the sim first before unlocking bootloader. Thanks
BurnCK said:
OK I'll try the sim first before unlocking bootloader. Thanks
Click to expand...
Click to collapse
There is a thanks button for that [emoji6]
GtrCraft said:
There is a thanks button for that [emoji6]
Click to expand...
Click to collapse
OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
BurnCK said:
OK so I tried re-inserting the sim but still dropping network. The weird thing is that it has done 3 times in the exact same location on my way to work whilst I've been streaming. It's as if it loses 4g signal in that location but then fails to switch to 3g and instead I get left with no network connection / no bars (empty triangle). It then fails to pick up the network again until I reboot (tried re-registering on network and airplane mode on/off).
Click to expand...
Click to collapse
Hmmm that sounds like an apn or carrier issue. Maybe they can help you
GtrCraft said:
Hmmm that sounds like an apn or carrier issue. Maybe they can help you
Click to expand...
Click to collapse
OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
BurnCK said:
OK so re-inserted sim and spoke to O2 who said settings are ok. However, it did it again this morning in the same location. That's 12 times in 8 days I've had the phone, 4 of those in the same location (give or take 100m).
I think I'll take the phone back before unlocking bootloader and trying a new radio, but any other suggestions before I do that ? Factory reset ?
Click to expand...
Click to collapse
You have drops in the same location? Is that only with the N5 or with other phones too?
GtrCraft said:
You have drops in the same location? Is that only with the N5 or with other phones too?
Click to expand...
Click to collapse
I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
BurnCK said:
I never had it with my S3 in 2 years, using the same route into work every day. I can't remember my S3 ever dropping network once....or if it did it picked up the network again automatically. Only difference was I wasn't on LTE with that.
It's not just that location though, it's happened 8 other times in other place nowhere near. I only made note of the same location because it's where I get off the tram coming into work. This morning I wasn't streaming or anything, it was just in my pocket, but I'd installed light flow to audibly alert me when it lost connection.
Click to expand...
Click to collapse
Maybe set it to 3g instead of LTE, or else RMA/send the device
GtrCraft said:
Maybe set it to 3g instead of LTE, or else RMA/send the device
Click to expand...
Click to collapse
Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
BurnCK said:
Yeah I've seen suggestions about changing to 3g, but that defeats the object of me having an LTE phone and paying for 4g service. Thanks, I think I'll take the phone back. My mate has an N5 and although he said he'd experienced it in the past, he hasn't since being on 4.4.3 / 4.4.4
Click to expand...
Click to collapse
Definitely taking it back...just done it again whilst in work.
BurnCK said:
Definitely taking it back...just done it again whilst in work.
Click to expand...
Click to collapse
OK so I've been and swapped my N5 for a new one...they also gave me a new sim. Fingers crossed !!
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
AndroidMilos said:
I guess I am too late to add anything but anyway here is what I did and may be of help. After pulling out the sim, use a pencil eraser and rub it across the contacts on the sim card. If the contacts somehow get too much oil residue from finger tips or other "impurities" on the contact, you will get incomplete contacting sometimes and it works other times. The eraser will clean those contacts up for a better dirt free connection. When I was a electronics tech in the hi tech field, I fixed many issues that were just contact problems and the eraser did the trick. I have had this same problem on my other phones (blackberries and androids) and it seemed to work.
Click to expand...
Click to collapse
Thanks. Either the new phone or the new sim seem to have fixed the issue. I've not had a network disconnect since (been 5 days now).
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
tuddu said:
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
Click to expand...
Click to collapse
Thanks for your reply,
I haven't used it only with stock apps for a week maybe a day, but first thing when it came back from service for the first time, I did not install any apps and it still lost the connection anyway...
mirchichamu said:
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
Click to expand...
Click to collapse
I'm not sure, but isn't the sim card slot located on the circuit board??? If it is, it cannot be the problem, but I must try the second slot anyhow.
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Simona Simmy said:
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Click to expand...
Click to collapse
Did not work.
jopomopo said:
Did not work.
Click to expand...
Click to collapse
Reset/Restore phone (backup first)
Simona Simmy said:
Reset/Restore phone (backup first)
Click to expand...
Click to collapse
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
jopomopo said:
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
Click to expand...
Click to collapse
faulty 4G module tuner.. phone ... replacement needed...
change preferred network
Go to settings and -->mobile networks-->>preferred network and select "WCDMA only"..
It will fix your problem..
There is no such option in my phone settings, only the option to choose automatic 4g3g2g or automatic 3g2g or 2g, 3g only and 2g only. As previously stated no data loss nor connectivity issues using 3g. It's bit annoying sometimes when phone loses data connection altogether although signal is very strong. Just waiting lollipop upgrade if it'd solve the problem, I doubt it but...
network operator..
I think it's network problem..please contact your network operator..4g network have connection problem from some local area signal towers..so you just put other network company SIM card in your local area..(use 4g supported SIM only)
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
sorry
jopomopo said:
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
Click to expand...
Click to collapse
Hmmm. Sorry friend..I am helpless.. anyway continue your thread here..in Xda have brilliant members..they can help you..best of luck.
Thanks, I totally missed your comment...this is turning out to be quite a puzzle. I've noticed the less battery (<60%) I've have on the phone there seems to be nothing wrong with the 4g connection. ???
To answer to myself, I was too optimistic...nothing to do with battery. It's just so weird that phone works like a charm most of time and then suddenly not. I'm confused...
Now on the newest firmware lollipop 5.1 it fixed my lte problem
same issue
I bought mate 7 a couple of days ago and I keep losing the data connection. the network gets connected and lost again.
i did everything to fix it but no luck. changed sim, restored device, modified APN and no luck.
it keeps disconnecting seems that it is a problem with the phone itself as i have read the same issue on a couple of forums..
hope it is a software issue and get fixed soon as this is annoying.
In service they replaced my phone to a new one mostly because of this problem and I can say it did not help at all. Only upgrading to lollipop will fix the problem ( tested on beta) I'm on b145 now and it does that all the time. I guess it is carrier based problem not SIM nor hardware.
I've seen this problem now about three times. At home only, I'll be on WiFi and then leave the house and will have to force airplane mode on/off to get the mobile data to work again.
I haven't seen the same problem at work.
Any suggestions?
Att branded phone with various things disabled using package manager.
Sent from my SAMSUNG-SM-G930A using Tapatalk
I have the same problem...
SM-G935FD
Same problem, many others on android-hilfe.de experiencing it as well. Emergency calls only for me at least 9x a day. This is really ruining an otherwise completely fine experience.
slind said:
Same problem, many others on android-hilfe.de experiencing it as well. Emergency calls only for me at least 9x a day. This is really ruining an otherwise completely fine experience.
Click to expand...
Click to collapse
i have the same problem after 370 hours of function "emergency call only" appear and have to use airplane mode then switch back everything is normal, this bug is really annoying, i have submitted the bug to Samsung maybe they will fix this software problem already change one nano sim
maybe some has a fix
I got a new s8+ from Bell Mobility in Canada. The phone keeps dropping the network signal and sometimes it drops network but keeps the data (no bars but shows lte). Sometimes it even has the circle with the line through it. Weird part is, sometimes a reboot fixes it.... but not always. Other times I have to go in settings and register network again but that often fails also.
I have had a lot of phones and I never seen this before. I even tried a different sim card from a different carrier and it acts the same. I cannot stay active or connected very long
Any advice appreciated!
I would contact your carrier about resetting you're apn settings. If that doesn't fix it I would get a replacement
Sent from my SM-G955U using Tapatalk
vw65bus said:
I would contact your carrier about resetting you're apn settings. If that doesn't fix it I would get a replacement
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
Ok, so I have to call tech support for this? Vs resetting in phone?
Thx
You could try reflashing through Odin that might fix it or simply exchange, why deal with it?
Mr.Kakarot said:
Ok, so I have to call tech support for this? Vs resetting in phone?
Thx
Click to expand...
Click to collapse
Yes or go to the store. I wouldn't reset or exchange until you get the correct apn settings. Because if its a carrier problem a reset or exchange isn't going to fix it.
Sent from my SM-G955U using Tapatalk