Update PRL to restore LTE??? - Sprint Galaxy S 5 Q&A, Help & Troubleshooting

I constantly get stuck in 3g and when I update the PRL, my signal will switch to LTE and work fine for a while. Is this common or do I have a defective phone? I went to the Samsung reps @ Best Buy and all he did was reinstall an update.
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jeedaiscum said:
I constantly get stuck in 3g and when I update the PRL, my signal will switch to LTE and work fine for a while. Is this common or do I have a defective phone? I went to the Samsung reps @ Best Buy and all he did was reinstall an update.
Sent from my SM-G900P using Tapatalk
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I would check which APN your phone goes to on the phone, Settings -> More Networks -> Mobile Networks -> click either Access Pint Names (to check which APN selected) or click Network Type (make sure automatic or CDMA/LTE, not just 3G).

Its set to CMDA/LTE and the APN is APN2 LTE (n.ispsn) internet. There are no other APNs.
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Ok after some troubleshooting, it has nothing to do with the PRL. I can put the phone in and out of airplane mode and it will aquire LTE. Is this happening to anyone else or should I take my phone back for repair?
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jeedaiscum said:
Ok after some troubleshooting, it has nothing to do with the PRL. I can put the phone in and out of airplane mode and it will aquire LTE. Is this happening to anyone else or should I take my phone back for repair?
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There's no way to repair it. I've had this issue since I bought the S5 at launch. This is just how it is until the towers are completely upgraded. Calling Sprint gets you no where most of the time about this issue. They will say the phone is defective but you can find many many ppl having this issue.
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I know that it's not a real solution, but I found an app, LTE Discovery, that does this in the background. So far I have not seen 3g on my phone.
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jeedaiscum said:
I know that it's not a real solution, but I found an app, LTE Discovery, that does this in the background. So far I have not seen 3g on my phone.
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How do you go about setting this up?
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pastert33 said:
How do you go about setting this up?
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I had to pay $1.99 for full access, but there is an option to only cycle when on 3g. It does it all in the background, and doesn't really drain the battery. My only complaint is that it stays active and cycling while on wi-fi in a non LTE area. I've only had that in one place in KC, but no wireless service works at that location.

On 4G LTE, PRL's update automatically each time they connect to a tower. I think only 3G and earlier did you have to manually update PRL's. Correct me if I'm wrong, but I believe that's right. So technically, just cycling through airplane mode would update your PRL

my S5 won't receive calls or text
My S5 won't receive calls or texts. I spent hours with Sprint on the line, they were sending updates, having me manually program it and nothing. They would call my cell and straight to VM. They would send text, and i wouldnt get them.
I'm having to send it back, I'm not sure I will get another S5. I'm thinking a phone should be able to receive/make actual calls.

jeedaiscum said:
I constantly get stuck in 3g and when I update the PRL, my signal will switch to LTE and work fine for a while. Is this common or do I have a defective phone? I went to the Samsung reps @ Best Buy and all he did was reinstall an update.
Sent from my SM-G900P using Tapatalk
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You are probably in an area that is in the partial stages of a Spark Upgrade. If you disable LTE bands 41 and 26 but leave LTE band 25 enabled, you will have stable data.
Read more here.... Page 3 has the particulars https://community.sprint.com/baw/thread/157300?start=0&tstart=0

Related

verizon 4g radio

hi has anyonr else eperiance this same issue. whenever I go to an area that has little signal or turn the wifi off and on my phone resets to 3g. I have to keep going into the apn settings and change it from EHRPD to 4GLTE and then restart my phone. I cant change any of the settings oe delete extra APN's so I posted a screenshot and im hoping someone can help me out. Thanks
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plasmasnakeusa said:
hi has anyonr else eperiance this same issue. whenever I go to an area that has little signal or turn the wifi off and on my phone resets to 3g. I have to keep going into the apn settings and change it from EHRPD to 4GLTE and then restart my phone. I cant change any of the settings oe delete extra APN's so I posted a screenshot and im hoping someone can help me out. Thanks
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not that it helps much, but this is an issue seeming to affect alot of us. I havent been able to correct it yet however. If I find anything out I'll post it.
Just put on airplane mode and turn it back off. Boom your done.
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Is that an app you use to change those settings or is that buried somewhere?
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I just checked as I haven't seen it yet either. Settings, More settings, mobile network, access point names
Kind of cool. Mine showed the first option chosen but it hope between 3G and 4G as usual. Choosing LTE made no difference for me. I have virtually no 4g signal where I love
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xceebeex said:
Is that an app you use to change those settings or is that buried somewhere?
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Airplane mode is a feature of the phone and turns off all radios. You can hold the power button and choose airplane mode or use the quick toggle in the notification window. Since it sounds like you may be in an area with weak 4G, you can also use an app called Phone Info to set it to CDMA auto (PRL) under Device Information. You can also change it back to LTE/CDMA/EvDO if you want it to switch as normal.
With the Verizon S3, is there the need to do *228 (or *22899) ? I did this every so often on my old HTC Incredible.
frankybeenz said:
With the Verizon S3, is there the need to do *228 (or *22899) ? I did this every so often on my old HTC Incredible.
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Doesn't work on LTE devices. A reboot essentially does the same thing. Some have recommended pulling the battery with the phone on, removing the sim card for about 30sec and then putting everything back in.
Thanks, I know what airplane mode is, wasn't sure where the APN setting was. I will look in to phone info though.
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Are you guys also experiencing the "No Sim Card" and "No Network Connection" issues?
Or is this an entirely different issue?
When this phone goes to 3g, it does seem extra bad on how long it takes to switch back to 4g. i have areas where i live where it goes to 3g when going in between hill (less than a 50 foot stretch) and it will not go back to 4g for over 10 minutes if i dont manually do it. Not to mention my LTE never goes above 10 mbps on the best days
Somewhat related...If you use Anycut to create a shortcut to IOTHiddenMenu, enter the ##DATA# Menu, edit. Under "Advanced", there is an LTE toggle, under "Other" > "HDR/1X" you can set the phone mode, and then under "Other" > "LTE APN Settings" you can somewhat modify the APN settings, reset and discard. If it asks for a password, it's 000000.
I gave these a try. I'm trying to find a way for my phone to favor 4G when there's a 4G signal, no matter how weak.
Yesterday I did a test, 3G with 3 bars vs 4G with 0 to 1 and 4G had consistently faster download speeds and shorter ping times. The upload varied from similar to 3G to slower.
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Josolanes said:
I gave these a try. I'm trying to find a way for my phone to favor 4G when there's a 4G signal, no matter how weak.
Yesterday I did a test, 3G with 3 bars vs 4G with 0 to 1 and 4G had consistently faster download speeds and shorter ping times. The upload varied from similar to 3G to slower.
Sent from my SCH-I535
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probably easier said than done. The phone info app can force LTE but you lose voice and text.
Ya I found that out yesterday when testing speeds. I went to send a text then make a call and no luck
Otherwise 4G service where I live could be excellent at one spot then a mile away no service. If I had excellent 4G consistently I'd consider GoSMS which I believe has the option for data text and also a separate VoIP app
Ah well hopefully something will be figured out eventually. With a strong 4G signal 4G is considerably faster and more consistent than my 20mbps home broadband
Sent from my SCH-I535
send it back
I've had similar issues with my network. I had no 4G in 4G areas, but mainly my wifi would disconnect randomly and 3G also dropped to 1X a lot. I ended up having to send it back and get another one. So far no issues. Also the new ones have an "Updated" sticker on them. I think it was just a software update they applied, but I never got the OTA on my old phone.
lefos123 said:
I've had similar issues with my network. I had no 4G in 4G areas, but mainly my wifi would disconnect randomly and 3G also dropped to 1X a lot. I ended up having to send it back and get another one. So far no issues. Also the new ones have an "Updated" sticker on them. I think it was just a software update they applied, but I never got the OTA on my old phone.
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Your new phone came with an already updated firmware version I535VRALG1 instead of the original version I535VRALF2.
lefos123 said:
I've had similar issues with my network. I had no 4G in 4G areas, but mainly my wifi would disconnect randomly and 3G also dropped to 1X a lot. I ended up having to send it back and get another one. So far no issues. Also the new ones have an "Updated" sticker on them. I think it was just a software update they applied, but I never got the OTA on my old phone.
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I'm having the same issue with my second replacement phone... My first one was replaced for an entirely different issue (loose home button).
Did you get the "No Sim Card" notification and "No Network Connection" message?
I think I might have to return this one as well...
PJnc284 said:
probably easier said than done. The phone info app can force LTE but you lose voice and text.
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Not sure if anyone will have the same luck I have with the "Phone Info" app, but with it I was able to get my 4g service back and my phone is functioning normally again. Just open the app, select Device Information and scroll down to "Set preferred network type" and select "LTE/CDMA/EvDo" then get out of the app.. 4g should return shortly there after. When I looked at it, my device was set to "GSM/CDMA auto (PRL)"

[Q] LTE problems?

Been on the iPhone for close to a year. I'm tagging out! Coming back to android and the ultra or maxx has been the device I've set as my decision. However I'm a tmobile user. Maxx has the battery life I need so I want to clarify before I pick one up what any glitches of the device may be on the network. I've been reading with the kitkat update there is some sort of issue with the enabled lte and not being able to utilize SMS/phone at the same time as lte data? Is this true? If so any possible way to remain on H+ without activating lte or inputting apn settings? Or has this been rectified? Lol.....rectified.
Any input anyone has is appreciated. And yes I know. I should get verizon. I've been with tmobile for 12 years. I just can't beat their price right now and I live in an lte city. When I go out in the county it's a different story. But one day I'll jump ship. Maybe intervention is required. But right now I wanna stay with the T.
vlcano57 said:
Been on the iPhone for close to a year. I'm tagging out! Coming back to android and the ultra or maxx has been the device I've set as my decision. However I'm a tmobile user. Maxx has the battery life I need so I want to clarify before I pick one up what any glitches of the device may be on the network. I've been reading with the kitkat update there is some sort of issue with the enabled lte and not being able to utilize SMS/phone at the same time as lte data? Is this true? If so any possible way to remain on H+ without activating lte or inputting apn settings? Or has this been rectified? Lol.....rectified.
Any input anyone has is appreciated. And yes I know. I should get verizon. I've been with tmobile for 12 years. I just can't beat their price right now and I live in an lte city. When I go out in the county it's a different story. But one day I'll jump ship. Maybe intervention is required. But right now I wanna stay with the T.
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Click to collapse
"LTE Thunderbolt" on the play store will be your best friend while on T-mobile
Works wonders with moto devices, you can choose which exact signal the phone should look for (LTE included)
Great phone period. On vodafone with it right now, used that app to ONLY look for HSPA+ and everything is golden Lemme know if you have any other questions, but that app should fix ya up
Awesome thanks bud. I was a but concerned about that whole hiccup and was making me second guess getting it, but the phone seems to be the best choice for me out of any available android phone. Hopefully this will get worked out. Do you find it a little inconvenient to switch signals or do you just stick with the hspa signal permanently?
YoungSkeezy said:
"LTE Thunderbolt" on the play store will be your best friend while on T-mobile
Works wonders with moto devices, you can choose which exact signal the phone should look for (LTE included)
Great phone period. On vodafone with it right now, used that app to ONLY look for HSPA+ and everything is golden Lemme know if you have any other questions, but that app should fix ya up
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Click to collapse
I'm using maxx on T-Mobile. The lte- thunderbolt doesn't work . I try many others app on the market also . whatever option I choose my phone still go with LTE .
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---------- Post added at 10:40 PM ---------- Previous post was at 10:36 PM ----------
With the KitKat update. It's pretty annoying that I can't make phone call and send text message when it is on LTE. Gotta switch back to 2g , edge before sending text , make call. There is no option to disable LTE to stay on H+ .
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That's disappointing. Unfortunately I just spent 400 dollars on one. Welp I guess I'll keep my fingers crossed. Glad I didn't trade my iphone off yet in case. Well I hope this can be tweaked. =\
You can switch the phone into gsm only using phone info. If lte is disabled you'll be fine on KK until they fix it. LTE/GSM works fine on 4.2. I'll link a copy of phone info to make the change. Please don't modify other settings as you can potentially permanently damage the radio. You'll get HSPA+ in refarmed areas. EDGE everywhere else.
Phone info apk for sideload - http://www.mediafire.com/?284l17ry2ok1yuk
Image attached of proper setting.
Sent from my XT1080 using Tapatalk
arcanexvi said:
You can switch the phone into gsm only using phone info. If lte is disabled you'll be fine on KK until they fix it. LTE/GSM works fine on 4.2. I'll link a copy of phone info to make the change. Please don't modify other settings as you can potentially permanently damage the radio. You'll get HSPA+ in refarmed areas. EDGE everywhere else.
Phone info apk for sideload - http://www.mediafire.com/?284l17ry2ok1yuk
Image attached of proper setting.
Sent from my XT1080 using Tapatalk
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Thanks for this! Are the odds pretty good that this will be taken care of in a future update? I feel like I don't expect it since it's not a verizon critical issue. Would this be taken care of in a future KK update or firmware? Thanks for your help so far everyone
I had talked to a contact of mine at Motorola and they were unaware of the issue til I brought it to him. It's on the list of things to fix.
Sent from my XT1080 using Tapatalk
Great! I'll keep my fingers crossed and I'll have the phone by the end of the week. Glad it will be useable!
arcanexvi said:
You can switch the phone into gsm only using phone info. If lte is disabled you'll be fine on KK until they fix it. LTE/GSM works fine on 4.2. I'll link a copy of phone info to make the change. Please don't modify other settings as you can potentially permanently damage the radio. You'll get HSPA+ in refarmed areas. EDGE everywhere else.
Phone info apk for sideload - http://www.mediafire.com/?284l17ry2ok1yuk
Image attached of proper setting.
Sent from my XT1080 using Tapatalk
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Click to collapse
My phone still goes with LTE after switch to gsm auto. @@
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vuphongkkk said:
My phone still goes with LTE after switch to gsm auto. @@
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You're doin it wrong GSM only disables the LTE radio.
If I'm understanding arcanexvi's post correctly it instructs to switch to "gsm only" and not "gsm auto", though it's circled in the illustration. Hard for me to speculate though until I have the phone in hand.
Lol you beat me to it. I can see the confusion though since gsm auto is circled in the photo. It's like sitting in the drivers seat getting directions from the passenger and they say left and point to the right lol. I'll let ya know how it goes when I get the phone. Thanks bud.
vlcano57 said:
If I'm understanding arcanexvi's post correctly it instructs to switch to "gsm only" and not "gsm auto", though it's circled in the illustration. Hard for me to speculate though until I have the phone in hand.
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vlcano57 said:
Lol you beat me to it. I can see the confusion though since gsm auto is circled in the photo. It's like sitting in the drivers seat getting directions from the passenger and they say left and point to the right lol. I'll let ya know how it goes when I get the phone. Thanks bud.
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Yep my bad. Just checking to make sure you were reading?
arcanexvi said:
You're doin it wrong GSM only disables the LTE radio.
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Just updating, even when I choose gsm only it still go to LTE.
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vuphongkkk said:
Just updating, even when I choose gsm only it still go to LTE.
Sent from my XT1080 using xda app-developers app
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If the phone realizes you're not in the mode selected on the mobile network page it'll revert. I have it noted in the thread I created regarding this issue.
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Ugh USPS apparently left the signature slip on top of my note in the mailbox with a signature date and note to leave the package with office staff
That's just cruel
-bang head on wall-
Got it working off the bat with your instructions from the other thread perfectly bud. Thanks! How long do you think it will be before this gets tweaked and released?
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Cannot get LTE on my AT&T LG G2 only 4G

I'm running 4.4.2 on my LG G2 for AT&T
My wife just got the same phone and her phone shows 4G/LTE Mine shows only 4G
I checked our APN settings for both and they're the same
I checked through the 4636 code through the phone and it shows only the HSPA letters where hers shows up once again with LTE
ANY advice would be great
Try turning data off then on again, it will force it to search for the network.
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Swetnes said:
Try turning data off then on again, it will force it to search for the network.
Sent from my LG-D800 using xda app-developers app
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i tried that one...and i tried the 4646 code and theres no option to change the NETWORK type...this friggin sux...no LTE on this phone and only "4G"...been tryng to figure this one out..
any advice much appreciated.
Maybe replace it?
If this is a new phone that you haven't tampered with, I suggest that you exchange it. New phones don't need any change in settings to connect to LTE out of the box.
Maybe it's a hardware problem. Did this problem just appear out of nowhere? (maybe after the update)?
Like the poster above if its stock return it otherwise reflash to stock to confirm the issue is still there, here's another thread dealing with the same issue http://forum.xda-developers.com/showthread.php?t=2702386
Sent from my LG-D800 using Tapatalk
you might be 'ROAMING'
this happens to me. i think theres no att tower near me, i think they use someone elses lte tower, but half of the android phones ive used need roaming enabled to connect to lte in my area. try that it might work.. its in the normal settings app under networks enable all roaming. never had any extra charges. att covers the nation and doesnt count local roaming.
BUT i agree with this guy if my suggestion doesnt work
1meanrex said:
Like the poster above if its stock return it otherwise reflash to stock to confirm the issue is still there, here's another thread dealing with the same issue http://forum.xda-developers.com/showthread.php?t=2702386
Sent from my LG-D800 using Tapatalk
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Click to collapse
yea what he said but with links
http://forum.xda-developers.com/showthread.php?t=2633150
scroll down to number 4
DONT BE A NEWB

Phone doesn't reconnect to LTE after dropping to 3G?

Anybody else having this issue? LTE works fine until..it doesn't, and then even if I was getting LTE in the exact same spot, it never jumps back on it. Once it's in 3G, it stays 3G until I restart. Any way to fix this?
drbadass said:
Anybody else having this issue? LTE works fine until..it doesn't, and then even if I was getting LTE in the exact same spot, it never jumps back on it. Once it's in 3G, it stays 3G until I restart. Any way to fix this?
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Click to collapse
You are in a area where they have not fixed circuit fallback. ... they made the phone do this so you would get calls and text ... triband phones use cfbs to push through calls so if your connected to lte you will not get calls and text.
Read this it will explain much betterhttp://s4gru.com/index.php?/blog/1/...-due-to-circuit-switched-fallback-technology/
Sent from my SM-G900P using Xparent BlueTapatalk 2
Epix4G said:
You are in a area where they have not fixed circuit fallback. ... they made the phone do this so you would get calls and text ... triband phones use cfbs to push through calls so if your connected to lte you will not get calls and text.
Read this it will explain much betterhttp://s4gru.com/index.php?/blog/1/...-due-to-circuit-switched-fallback-technology/
Sent from my SM-G900P using Xparent BlueTapatalk 2
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Click to collapse
I get what you're saying, but I don't believe that's it-- I stay on 4G most of the time, but once I get a call and it shifts me back to 3G, it never moves me back to 4G after the call. It just sits on 3G until I cycle airplane mode or restart the phone.
drbadass said:
I get what you're saying, but I don't believe that's it-- I stay on 4G most of the time, but once I get a call and it shifts me back to 3G, it never moves me back to 4G after the call. It just sits on 3G until I cycle airplane mode or restart the phone.
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Click to collapse
The article listed is the problem your having. You are not the only one and calling Sprint is a waste of time as most dont know what your talking about.
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pastert33 said:
The article listed is the problem your having. You are not the only one and calling Sprint is a waste of time as most dont know what your talking about.
Sent from my SM-G900P using xda app-developers app
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Actually, if you read, it's not. If I wasn't in a CSFB market, then I wouldn't connect to LTE at all except for a moment, and then drop off. I do connect to LTE, and receive calls without a problem. But let's say I pick up my phone and walk into another room where the LTE signal isn't as good, and my phone drops to 3G-- when I come back to the good LTE reception room, it should reconnect, like my previous phone would. Instead, it doesn't. It has nothing to do with CSFB.
drbadass said:
Actually, if you read, it's not. If I wasn't in a CSFB market, then I wouldn't connect to LTE at all except for a moment, and then drop off. I do connect to LTE, and receive calls without a problem. But let's say I pick up my phone and walk into another room where the LTE signal isn't as good, and my phone drops to 3G-- when I come back to the good LTE reception room, it should reconnect, like my previous phone would. Instead, it doesn't. It has nothing to do with CSFB.
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Click to collapse
Ok well good luck getting help fixing this problem with an atittude like that. Since I've had this phone, I mostly see 3G but with my S4, I never saw 3G. I can get it to be on LTE all day long when det to LTE only. Its something to do with 3G/LTE hand off and the single band data/voice radio.
Sent from my SM-G900P using xda app-developers app
pastert33 said:
Ok well good luck getting help fixing this problem with an atittude like that. Since I've had this phone, I mostly see 3G but with my S4, I never saw 3G. I can get it to be on LTE all day long when det to LTE only. Its something to do with 3G/LTE hand off and the single band data/voice radio.
Sent from my SM-G900P using xda app-developers app
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Click to collapse
My "attitude" was simply to correct you, since you either didn't read the article or didn't understand what I'm talking about.
I can agree it's probably something to do with the hand-off and/or the radio/how aggressively it decides to change connections, but that's not CSFB.
drbadass said:
Anybody else having this issue? LTE works fine until..it doesn't, and then even if I was getting LTE in the exact same spot, it never jumps back on it. Once it's in 3G, it stays 3G until I restart. Any way to fix this?
Click to expand...
Click to collapse
try clicking airplane mode, and then back off...that should reset it
i randomly run into this...but most of the time it gains LTE

T-Mobile connectivity

How in the heck can I get this phone to connect to LTE and stay connected? Sometimes it will connect then when I make a call it won't reconnect no matter what I try. They have sent me two different phones. Same problem. I have changed the Sim card also. Is there an app that will help that won't run the battery down real fast? They say the tower is fine but I think it isn't. When I do connect I get 20 down 9 up or so. Thanks to anyone who may help. And yes I've googled it. Lol
Sent from my Nexus 5 using xda app-developers app
it could just be your local area. im in nyc, and on tmo, and am on lte 100% of the time. when you make phonecalls, it will switch from lte to 3G/H, as its supposed to, because the lte doesnt support voice. and while theres data flowing over your network, it wont switch back to lte until the data stops flowing. and no, no app will help you.
Are you using a custom ROM? If so check your APN sometimes it'll default to metro PCs LTE
Sent from my Nexus 5 using Tapatalk
treIII said:
How in the heck can I get this phone to connect to LTE and stay connected? Sometimes it will connect then when I make a call it won't reconnect no matter what I try. They have sent me two different phones. Same problem. I have changed the Sim card also. Is there an app that will help that won't run the battery down real fast? They say the tower is fine but I think it isn't. When I do connect I get 20 down 9 up or so. Thanks to anyone who may help. And yes I've googled it. Lol
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
during calls, it'll drop off LTE and go to 3G
after the call, it should go back to LTE (if your signal has no problems) ...
not sure if you are complaining about the no-LTE-reconnect-after-call problem or no-LTE-during-call problem
paperWastage said:
during calls, it'll drop off LTE and go to 3G
after the call, it should go back to LTE (if your signal has no problems) ...
not sure if you are complaining about the no-LTE-reconnect-after-call problem or no-LTE-during-call problem
Click to expand...
Click to collapse
I'm speaking that when I'm in a LTE area that my phone won't connect at all. It will sometimes if I pull the Sim card and reinsert it. But tmobiles engineers say the tower is operating properly. Between myself and my son we have had 4 nexus 5's. Whenever I'm by the other tower in town with LTE phone works great. fallback to hspa and then reconnecting to lte works flawless when connected to the other tower. But they say there is no tower issue and sent me another phone.
Sent from my Nexus 5 using Xparent Blue Tapatalk 2

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