T-Mobile connectivity - Nexus 5 Q&A, Help & Troubleshooting

How in the heck can I get this phone to connect to LTE and stay connected? Sometimes it will connect then when I make a call it won't reconnect no matter what I try. They have sent me two different phones. Same problem. I have changed the Sim card also. Is there an app that will help that won't run the battery down real fast? They say the tower is fine but I think it isn't. When I do connect I get 20 down 9 up or so. Thanks to anyone who may help. And yes I've googled it. Lol
Sent from my Nexus 5 using xda app-developers app

it could just be your local area. im in nyc, and on tmo, and am on lte 100% of the time. when you make phonecalls, it will switch from lte to 3G/H, as its supposed to, because the lte doesnt support voice. and while theres data flowing over your network, it wont switch back to lte until the data stops flowing. and no, no app will help you.

Are you using a custom ROM? If so check your APN sometimes it'll default to metro PCs LTE
Sent from my Nexus 5 using Tapatalk

treIII said:
How in the heck can I get this phone to connect to LTE and stay connected? Sometimes it will connect then when I make a call it won't reconnect no matter what I try. They have sent me two different phones. Same problem. I have changed the Sim card also. Is there an app that will help that won't run the battery down real fast? They say the tower is fine but I think it isn't. When I do connect I get 20 down 9 up or so. Thanks to anyone who may help. And yes I've googled it. Lol
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
during calls, it'll drop off LTE and go to 3G
after the call, it should go back to LTE (if your signal has no problems) ...
not sure if you are complaining about the no-LTE-reconnect-after-call problem or no-LTE-during-call problem

paperWastage said:
during calls, it'll drop off LTE and go to 3G
after the call, it should go back to LTE (if your signal has no problems) ...
not sure if you are complaining about the no-LTE-reconnect-after-call problem or no-LTE-during-call problem
Click to expand...
Click to collapse
I'm speaking that when I'm in a LTE area that my phone won't connect at all. It will sometimes if I pull the Sim card and reinsert it. But tmobiles engineers say the tower is operating properly. Between myself and my son we have had 4 nexus 5's. Whenever I'm by the other tower in town with LTE phone works great. fallback to hspa and then reconnecting to lte works flawless when connected to the other tower. But they say there is no tower issue and sent me another phone.
Sent from my Nexus 5 using Xparent Blue Tapatalk 2

Related

[Q] NxS jumping between 2G/3g?

Anyone else having a problem with the NxS jumping between 2G/3G network all the time?
I tried 2G-only and it seems the it does interrupt connection less often, but it still does. I'll exchange the sim card tomorrow to rule out the last option (I can think of) I got before returning the NxS and asking for a replacement.
(i9023, stock rom/kernel/radio, tried 3 stock roms with diff radios (KA3, KB3, KD1))
Maybe anyone got an idea or a hint.
Sounds like ur in a weak 3g area so it keeps goin back to 2g
Sent from my Nexus S using XDA App
docster121 said:
Sounds like ur in a weak 3g area so it keeps goin back to 2g
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Granted I'm not in the best 3G area, but I usually get 3 (of 5) bars in 3G and then it just pops back to 2G.
Might be network pumping (or w/e it's exactly called), gonna exchange the sim anyway to track down the problem further.
Are u on orange in the uk
Sent from my Nexus S using XDA App
I have this problem aswell. Thing is 2 3g bars are way faster than 4 g bars. I cant change it to use only cdma in the service menu. Anyone know why.
Sent from my Nexus S using Tapatalk
So does change of simcard help?
I got it fixed for me. I tried n3 and n5 sim cards, no changes. Problems were caused by faulty antennas, after being fixed by the carrier problem was reduced to a minimum. Now to get rid of the so called network breathing, which is a problem of the used communication method itself aka can't be fixed. University ftl!! Simply too many smartphones
Sent from my Nexus S using XDA App

Poor reception on S3 somewhat fixed

So let me start off by saying I have pretty bad reception at home with 4g.
I had an iphone 4 with a 3g range extender before I got the S3 and it worked great.
Found a free app called phone info
Went in under device information, selected cdma auto (PRL). I restarted my phone.
I now have 5 bars and perfect clarity.
*** I must have been on another planet with this post...
gingi999 said:
Went in under device information, selected cdma auto (PRL). I restarted my phone.
I now have 5 bars and perfect clarity.
Click to expand...
Click to collapse
You get 4g in CDMA auto (PRL) mode?
gingi999 said:
So let me start off by saying I have pretty bad reception at home with 4g.
I had an iphone 4 with a 3g range extender before I got the S3 and it worked great.
Found a free app called phone info
Went in under device information, selected cdma auto (PRL). I restarted my phone.
I now have 5 bars and perfect clarity.
Click to expand...
Click to collapse
I am usually about 2 bars where I am. Making this switch didn't change my number of bars or dbm. I'm glad it worked for you however.
I expect by making this change, you are basically downgrading to 3G until you set it back.
If you have a network extender for 3G then that's the fix. Not turning on thst option.
mtnmeow said:
You get 4g in CDMA auto (PRL) mode?
Click to expand...
Click to collapse
It switches to 3G
michael* said:
I am usually about 2 bars where I am. Making this switch didn't change my number of bars or dbm. I'm glad it worked for you however.
I expect by making this change, you are basically downgrading to 3G until you set it back.
Click to expand...
Click to collapse
I am downgrading to 3G and my range extender only works for 3G not 4g. Verizon claims to not have a 4g extender yet.
Elite49 said:
If you have a network extender for 3G then that's the fix. Not turning on thst option.
Click to expand...
Click to collapse
Not exactly. The phone will stay in 4g with one bar even if 5 bars of 3G is available. So forcing the phone to switch to 3G is the only way I got the call quality I needed to make calls in my house
What's the make and model of this range extender?
Sent from my SCH-I535 using Tapatalk 2
Unstable 3G performance
So I've had my S3 for a little over a month and have noticed the poor call reception that people have mentioned,especially in my office building. My old droid 2 global never had a problem, but when I receive calls on the S3 i have to walk to A window down the hall to keep the call from dropping. In an attempt to stay on the more stable 3G coverage in the area I installed phone tools and forced 3G. The problem I have now is that when I'm out of the office or house and not on wifi, I pull the phone put of my pocket to check something and there is no data connection at all now. Even if I open my browser and try to force a connection I get nothing. If I set the radio back to include LTE I have a reliable data connection everywhere but my calls are still poor.
Am i missing something when setting the phone to be 3G only? Thanks.
Ok i tried that phone info program and set it tup cdma auto or whatever, and no improvement. How do i get back to stock? I tried setting to lte/cdma/evdo but it does not stick. I tried uninstalling the program and the phone would stick to 3g. Help!
hypertek said:
Ok i tried that phone info program and set it tup cdma auto or whatever, and no improvement. How do i get back to stock? I tried setting to lte/cdma/evdo but it does not stick. I tried uninstalling the program and the phone would stick to 3g. Help!
Click to expand...
Click to collapse
Just download the phone info app and switch it back to lte/CDMA/evdo when you switch it turn off the radio at the bottom and wait for a couple secs then turn it back on
Sent from my SCH-I535 using xda app-developers app
I wish Verizon and Samsung would just get together and try and resolve why their phones don't work well on Verizon's network. I figured they'd learn what they did wrong with the Nexus - pretty upset they never resolved it with the S3. I'm hoping the DNA/DLX from HTC doesn't have this issue. I liked the Samsung S3 in just about every way but the reception is wretched compared to Motorola phones.
yea I agree...the reception is awful. Literally can't use the phone for business. Everything else about it is awesome though
gingi999 said:
Not exactly. The phone will stay in 4g with one bar even if 5 bars of 3G is available. So forcing the phone to switch to 3G is the only way I got the call quality I needed to make calls in my house
Click to expand...
Click to collapse
I'm missing something. How does 3g/4g have anything to do with your calls? The phone works with data turned off. Are you using Skype?
sincerity said:
yea I agree...the reception is awful. Literally can't use the phone for business. Everything else about it is awesome though
Click to expand...
Click to collapse
I've pretty much given up on Samsung and Verizon as much as I love the phone as a PDA, as a phone it sucks.
sincerity said:
yea I agree...the reception is awful. Literally can't use the phone for business. Everything else about it is awesome though
Click to expand...
Click to collapse
It has to do more with your location I think..I work in the tri-county are of Detroit and my reception is excellent. Had a Cappy on ATT before my GS3 on Verizon and could not even get a signal in our office building..now on Verizon I'm at least 4 bars and full strength pretty much everywhere else..
Tyggy said:
It has to do more with your location I think..I work in the tri-county are of Detroit and my reception is excellent. Had a Cappy on ATT before my GS3 on Verizon and could not even get a signal in our office building..now on Verizon I'm at least 4 bars and full strength pretty much everywhere else..
Click to expand...
Click to collapse
It seems to have to do with the technology of the Verizon towers in your area. In LA with a motorola phone I lock on no problem and get great reception. With the S3 you'll switch from 4 bars - drop the call and switch back to 4 bars even when stationary. Motorolas don't have that issue with Verizon's network. I know several people with the S3 including people in CT and TX - all having the same issue on Verizon's network.
mysterysauce said:
Just download the phone info app and switch it back to lte/CDMA/evdo when you switch it turn off the radio at the bottom and wait for a couple secs then turn it back on
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
ok thanks, i tried this, and still seems to be stuck.
boe said:
I wish Verizon and Samsung would just get together and try and resolve why their phones don't work well on Verizon's network. I figured they'd learn what they did wrong with the Nexus - pretty upset they never resolved it with the S3. I'm hoping the DNA/DLX from HTC doesn't have this issue. I liked the Samsung S3 in just about every way but the reception is wretched compared to Motorola phones.
Click to expand...
Click to collapse
+1000 on Verizon and Sammy needing to fix this
Sent from my SCH-I535 using Xparent Red Tapatalk 2

Nexus 5 dropping me off Network ??

So I got my nexus 5 on Friday and its perfect none of the mentioned defects was having some small issues with the notification light but that's all. However I noticed once a day since getting it I go to use my phone and it says emergency only / Rogers and I won't be able to make calls or receive calls. Anyone else experiencing this problem ?
Sent from my Nexus 5 using xda app-developers app
I'm on Bell and for some reason sometimes I'd have no signal out of no where then it'll jump back to full bars the next second... Really annoying unless this is a normal thing for the Nexus 5
Sent from my Nexus 5 using xda app-developers app
I'm on Rogers and I get this too. I usually fix it by going into network mode and change it to 3G and back to LTE immediately.
I still get incoming calls even though I can't dial out until I do the above change.
Its network problem not the nexus 5
Sent from my Nexus 5 using Tapatalk
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
benetton said:
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
Click to expand...
Click to collapse
I have the exact same issue guys, I hope that it has nothing to do with our nexus 5's.
im getting this error too. darn! its not normal for a phone to be like that. never happened to my previous one.
there must be something wrong with the phone.
im on Fido.
but its only happening to canadian network? weird.
maybe they're torturing people who didnt buy from them? lol
It looks like I have a similar issue.
My connection sometimes gets lost. Some sort of hiccup when connected to mobile network.
No issues found on WIFI
I'm on a hspa network in Canada and wanted to report that I get worse reception with the N5 than I did with my Galaxy S2. I hope it is easy fixable with a new modem flash or other update.
Just wanted to contribute in case there is anyone working on this and wanted some more info.
I had to change my data plan because, according to T-Mobile (US) it was not compatible with the phone. I could get emails and SMS text messages but could not get Internet data services (kept being prompted to log onto the network and presented with the T-Mobile logon screen). Lost my unlimited data, which I was grandfathered into (but found out that they were throttling me at 5 GB which I don't usually hit). I knew they would eventually make me change my plan anyway and was able to get a new 4.5 GB plan at the same price. Since T-Mobile will be offering this phone very soon (tomorrow? they're taking pre-orders now), I guess a lot of long-time customers will be pushed off their unlimited data plan.
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
I have the same problem in Belgium:
https://productforums.google.com/forum/m/#!msg/nexus/T5ey4dttBOA/v9OaGzPxESwJ
Sent from my Nexus 5 using xda app-developers app
scutie88 said:
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
Click to expand...
Click to collapse
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
trendiggity said:
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
Click to expand...
Click to collapse
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
I also have this problem. I am on Fido in BC. Sometimes it will completely cut off the network signal from full bars to no service, similar to no sim card installed. It goes back to normal in about 5-6 seconds by itself but its definitely annoying.
SeraldoBabalu said:
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
Click to expand...
Click to collapse
There were some bell users complaining about it in the other thread as well
Sent from my Nexus 5 using xda app-developers app
yeah its the phone and not the network, I switched my Rogers sim to my old phone and get full bars
I too am experiencing this and i'm in the UK. Just wanted to let you know that this may be more widespread thank we think.
Same issue with Tmobile
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
phishncode said:
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
Click to expand...
Click to collapse
It is a software issue. I switched to a different ROM and kernel.
Cataclysm ROM and bricked Kernel.
So far, the connection is solid with this combo.

LTE and phone calls

I am in an area where there is the eCFSB gap problem. For those not aware this is basically where my area has lte but triband devices can't get it. So yesterday I was surprised that I was finally connected to lte. I thought it was finally fixed. Now my problem is I can connect to lte but I can't make phone calls. What happens is I'll try and make a call the lte will disappear like it's supposed to and it will say call sent. Then it will immediately say call failed and lte will reappear. If I turn lte off and back to 3g then phone calls work. I can receive calls just fine on lte I just can't make them. Anyone else with this problem? Thanks.
Sent from my SPH-L900 using xda premium
Could you provide more detail? Service provider, kernel, Rom, if your SIM card is an LTE one or from an older phone that didn't support lte.
Sent from my Nexus 5 using Tapatalk
FuMMoD said:
Could you provide more detail? Service provider, kernel, Rom, if your SIM card is an LTE one or from an older phone that didn't support lte.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yeah I'm sorry I'm so used to just having a sprint only section. I'm on sprint. I got the phone from sprint so it already had the sim in it. Stock rom/kernel rooted.
Sent from my SPH-L900 using xda premium
I have the same issue, but only in some areas. I do not get any incoming calls when I am in LTE area, if I change it 3G i get the calls.
You are not alone. I'm on MetroPCS gsm which is basicly T-Mobile. Anyways, I forced my phone to stay on LTE only and I was not able to make or receive any calls whatsoever. Make sure your phone is on automatic mode and not force LTE on becuase that was the only way i was able to get the issue to occur was through force lte on. There's a few threads regarding this issue that might be a good read especially for sprint.
http://forum.xda-developers.com/showthread.php?t=2532719&highlight=lte

Phone doesn't reconnect to LTE after dropping to 3G?

Anybody else having this issue? LTE works fine until..it doesn't, and then even if I was getting LTE in the exact same spot, it never jumps back on it. Once it's in 3G, it stays 3G until I restart. Any way to fix this?
drbadass said:
Anybody else having this issue? LTE works fine until..it doesn't, and then even if I was getting LTE in the exact same spot, it never jumps back on it. Once it's in 3G, it stays 3G until I restart. Any way to fix this?
Click to expand...
Click to collapse
You are in a area where they have not fixed circuit fallback. ... they made the phone do this so you would get calls and text ... triband phones use cfbs to push through calls so if your connected to lte you will not get calls and text.
Read this it will explain much betterhttp://s4gru.com/index.php?/blog/1/...-due-to-circuit-switched-fallback-technology/
Sent from my SM-G900P using Xparent BlueTapatalk 2
Epix4G said:
You are in a area where they have not fixed circuit fallback. ... they made the phone do this so you would get calls and text ... triband phones use cfbs to push through calls so if your connected to lte you will not get calls and text.
Read this it will explain much betterhttp://s4gru.com/index.php?/blog/1/...-due-to-circuit-switched-fallback-technology/
Sent from my SM-G900P using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
I get what you're saying, but I don't believe that's it-- I stay on 4G most of the time, but once I get a call and it shifts me back to 3G, it never moves me back to 4G after the call. It just sits on 3G until I cycle airplane mode or restart the phone.
drbadass said:
I get what you're saying, but I don't believe that's it-- I stay on 4G most of the time, but once I get a call and it shifts me back to 3G, it never moves me back to 4G after the call. It just sits on 3G until I cycle airplane mode or restart the phone.
Click to expand...
Click to collapse
The article listed is the problem your having. You are not the only one and calling Sprint is a waste of time as most dont know what your talking about.
Sent from my SM-G900P using xda app-developers app
pastert33 said:
The article listed is the problem your having. You are not the only one and calling Sprint is a waste of time as most dont know what your talking about.
Sent from my SM-G900P using xda app-developers app
Click to expand...
Click to collapse
Actually, if you read, it's not. If I wasn't in a CSFB market, then I wouldn't connect to LTE at all except for a moment, and then drop off. I do connect to LTE, and receive calls without a problem. But let's say I pick up my phone and walk into another room where the LTE signal isn't as good, and my phone drops to 3G-- when I come back to the good LTE reception room, it should reconnect, like my previous phone would. Instead, it doesn't. It has nothing to do with CSFB.
drbadass said:
Actually, if you read, it's not. If I wasn't in a CSFB market, then I wouldn't connect to LTE at all except for a moment, and then drop off. I do connect to LTE, and receive calls without a problem. But let's say I pick up my phone and walk into another room where the LTE signal isn't as good, and my phone drops to 3G-- when I come back to the good LTE reception room, it should reconnect, like my previous phone would. Instead, it doesn't. It has nothing to do with CSFB.
Click to expand...
Click to collapse
Ok well good luck getting help fixing this problem with an atittude like that. Since I've had this phone, I mostly see 3G but with my S4, I never saw 3G. I can get it to be on LTE all day long when det to LTE only. Its something to do with 3G/LTE hand off and the single band data/voice radio.
Sent from my SM-G900P using xda app-developers app
pastert33 said:
Ok well good luck getting help fixing this problem with an atittude like that. Since I've had this phone, I mostly see 3G but with my S4, I never saw 3G. I can get it to be on LTE all day long when det to LTE only. Its something to do with 3G/LTE hand off and the single band data/voice radio.
Sent from my SM-G900P using xda app-developers app
Click to expand...
Click to collapse
My "attitude" was simply to correct you, since you either didn't read the article or didn't understand what I'm talking about.
I can agree it's probably something to do with the hand-off and/or the radio/how aggressively it decides to change connections, but that's not CSFB.
drbadass said:
Anybody else having this issue? LTE works fine until..it doesn't, and then even if I was getting LTE in the exact same spot, it never jumps back on it. Once it's in 3G, it stays 3G until I restart. Any way to fix this?
Click to expand...
Click to collapse
try clicking airplane mode, and then back off...that should reset it
i randomly run into this...but most of the time it gains LTE

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