Can't make or receive calls suddenly. - Huawei Mate 9 Questions & Answers

Hey guys,
This morning, my Mate 9 stopped making or receiving calls. 4G data works just fine. I am on AT&T using the chinese version MHA-AL00, been using the phone for few months now without any issues.
When I go to Settings-> More->Mobile Network->Card1 Network->Preferred Network Type and set it to 3G/2G auto or 2G only, my phone doesn't have a signal anymore. Switching to 4G/3G/2G auto brings signal back right away but only data works.
I came across a thread with similar issue on mate 7 but tried what they suggested with no luck
https://forum.xda-developers.com/mate-7/help/make-receive-calls-t3245378
Any help or suggestions would be greatly appreciated! I love this phone, don't want lose it over this issue.
Thank you!

try change the sim card to the other sim slot and see what happens, i have two sims with tmobile and at the beginning my old sim was disconnecting for no reason I went and replaced it and problem was gone.

try airplane mode on, then off

Related

[Q] HELP, Phone stuck on Emergency Calls Only

Hi,
I am actually on holiday, and for the first few days my nexus s (running masters deodexed 2.3.3 with voodoo kernel) was working fine. However for the last day and half, it has been stuck on Emergency Calls only. I have tried everything to fix it, switching to airplane mode, full reboot, going into settings, wireless and networks and manually selecting a network but it still only remains in Emergency mode only.
I pressed *#*#4636#*#* and under phone information, GSM service says Emergency Calls Only
I have tried switching off and on the radio and fiddling with the preferred network type but nothing seems to work. I dont know if this is a roaming issue (i dont think it is because it was working fine initially abroad) but any help will be most appreciated.
Thanks,
Hi, I am having this same problem too. I have the Nexus S from Koodo and it seems like it doesn't "like" my simcard. I also have a fido simcard on me and the Nexus S works fine on my Fido simcard. Today i went to a Koodo store and tried another one of the simcards and it didn't work either. So far I think my Nexus S is defective. You can PM me your email if you like if you want to see if i fix it.

[Q] Data Network confilict

Hi all,
i noticed that my phone (drops/do not) receive calls if i was connected to the internet through the data plan, but it works just fine if i was connected through WiFi, any ideas?
PS: i changed many radios but still the same.
When the calls fail, is the phone is on 2G mode or 3G mode?
i was having a bad reception on 3G so i switched to GSM Only option.
blackrose157 said:
i was having a bad reception on 3G so i switched to GSM Only option.
Click to expand...
Click to collapse
That could be the problem - as 2G does not allow data and voice/text at the same time, could be that because data is active, calls are being dropped. Try disabling data for a while and see if the problem goes away.
yes that is correct, when the send & receive bars of the data is blinking i cant receive calls, otherwise i can receive calls with no problems.
i will try to switch back to 3G and test how it's gonna work.
thanks for your help.
No problem. I had this problem a lot before on my HTC Legend using the stock ROM. While on 2G mode, people would tell me my phone would keep going to voicemail even though I had full reception, and sometimes I would receive texts really late. It was very annoying as I never had the problem previously on Nokia phoens.
However, since switching to CyanogenMod on the Legend, and also on the Desire S, I haven't noticed the problem as much.
Have the same problem on same carrier,
Sometimes, an SMS notifies me that someone has tried to contact me with no success !!
I thought this was carrier related, but never thought this is 3G/2G radio problem on stock ROM!!
Will give the "GSM Only" option a try and will report back.
Thank you all !!!

Please help! No 3G or GSM, can't call, but LTE works fine.

I really need help with my device, I searched all over XDA and no-one seems to have the same issue as me.
Here is some information:
1) Nexus 6P (H1511)
2) 6.0.1 Absolute stock, no rom, no root, no custom recovery. Build number MMB29P.
Recently got a new Nexus 6P and imported to Russia. All of the major bands here are supported. And the phone worked excellent for a few weeks, but then it lost all 3G or GSM connectivity. Just randomly,didn't do anything with it, the only thing I did is move to another city but than I got back, the issue didn't resolve. LTE works perfectly but can't call or receive calls, can receive sms though. Reseting network settings and factory reset changed nothing. Tried manualy set network to WCDMA or GSM with *#*#4636#*#* command, the moment I switch to anything besides LTE the connection is lost. Contacted the provider, no problem on their side, my SIM works good in other phones, my phone with other SIMs - no.
I don't think it is a hardware issue because a few times I managed to get everything working after an hour of switching networks and bands with no particular order in the *#*#4636#*#* testing mode.
After a while I figured that if I set phone to "GSM only" on USA bands in testing mode, but at the same time set it to "LTE prefered" in the normal network settings menu. I am able to set phone to Band mode 7 and set the network back to 2G in network settings keeping it on " GSM only" the whole time and only after this compicated algorithm and after a reboot 2G and 3G starts working. But any reboot after that revertes everything back to only LTE stage. Also if I get everything working but than reset network settings everything stops working again.
I have no idea what caused such an issue, I really hope someone can help.
Sorry couldn't post screenshots because of the "10 posts rule".

sim tray and network not working properly

a few days ago I switched from cm to AEX 7.1.2 on my moto g. Whether that has anything to do with it I don't know.
Anyway last night the phone was working fine then this morning I see that the cell network is disconnected and the phone doesn't see the simcard. However when I put in another simcard from a different network it works normally. I switch back to my sim and it works for about 20 seconds where I can make a call or text then it shuts down again and dowsn't recognize the sim then does again once I have switched the sims but only for 20 seconds. I don't understand what is happening to the phone and why it is doing this. I need help. I have tried picking different network modes from the list after inserting this code #*#*4636#*#* nothing has worked so far. I haven't systematically gone through each one at a time yet and the list is quite long. I haven't seen a list of modes that long before there are over 10 of them from auto prl to scdma etc... Some of them I have never heard of like the scdma one. wif and bluetooth are working ok if that means anything. Thanks for any help
Also when I go into settings the network section is greyed out and under prefered network type it says Invalid Network Mode (-1) Ignore. I only tried changing the modes when this problem arose my changing these modes was not the cause
i've had similar issues, when i skipped using mobile data for a long time, my non-data SIM would dropout intermittently. i changed SIM slots didn't solve it either. other SIM was fine in either slot. just before replacing what i thought was a faulty SIM, without turning mobile data on, i just set the problematic SIM for data. that solved mys issue. however, running mobile data on back on the original setting didnt cause any more issues either.

No netwok/Emergency Call only

I was traveling to and from US and India. 2 Days back when I entered London airport for US, my mobile did not show any signal what so ever. It was no service. It was working fine when i boarded the flight in US.
Now following things I have tried according to my knowledge
1. I tried disabling the sim card, changing from 2g-3g- 4g. No improvements.
2. I went to menu by *#*#4636#*#*, and trying radio on and radio off. Nothing
3. I suspected that antenna is damanged and it hardware problem.
4. But then this wired thing happend, while playing around when both the sim are active, I turn of the sim one, the mobile data is switched back to second sim. Then when i again switch back the sim 1, it is automatically configured for 2g. It gets signal, I can make calls and it works good. Moment I switch the mobile data to that sim the network vanishes and back to no service/emergency calls.
5. I figured that there is some problem with the sim, so I inserted that sim into old samsung grand mobile which 3G phone. It works flawlessly.
6. Tried other sims in the moto G, 4g dosent work for some sim cards.
7. By reading on I found that lot of people have this problem and have solved it by flashing firmware. I tried that too. Tried stock rom, new osprey 7.* Nothing seems to be working.
Any thoughts and comments are welcome. I am kind of frustrated by this small bug. Might be lapse on motolora part. If someone is still active in this community please help, reply.

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