I really need help with my device, I searched all over XDA and no-one seems to have the same issue as me.
Here is some information:
1) Nexus 6P (H1511)
2) 6.0.1 Absolute stock, no rom, no root, no custom recovery. Build number MMB29P.
Recently got a new Nexus 6P and imported to Russia. All of the major bands here are supported. And the phone worked excellent for a few weeks, but then it lost all 3G or GSM connectivity. Just randomly,didn't do anything with it, the only thing I did is move to another city but than I got back, the issue didn't resolve. LTE works perfectly but can't call or receive calls, can receive sms though. Reseting network settings and factory reset changed nothing. Tried manualy set network to WCDMA or GSM with *#*#4636#*#* command, the moment I switch to anything besides LTE the connection is lost. Contacted the provider, no problem on their side, my SIM works good in other phones, my phone with other SIMs - no.
I don't think it is a hardware issue because a few times I managed to get everything working after an hour of switching networks and bands with no particular order in the *#*#4636#*#* testing mode.
After a while I figured that if I set phone to "GSM only" on USA bands in testing mode, but at the same time set it to "LTE prefered" in the normal network settings menu. I am able to set phone to Band mode 7 and set the network back to 2G in network settings keeping it on " GSM only" the whole time and only after this compicated algorithm and after a reboot 2G and 3G starts working. But any reboot after that revertes everything back to only LTE stage. Also if I get everything working but than reset network settings everything stops working again.
I have no idea what caused such an issue, I really hope someone can help.
Sorry couldn't post screenshots because of the "10 posts rule".
Related
hi,
I'm on day 2 of trying to sort out my wife's new Captivate, so would appreciate any help at all. Phone is rooted, unlocked and has decent signal, but I cannot connect to 3g.
I'm on Optus network via TPG (Aussie network). I've tried many APN settings, and I'm at the point where I don't think this is the issue (yes, I know this is normally the issue).
I tried going into *#*#4696#*#* and doing WCDMA preferred, and WCDMA only, made sure AUS radio band was selected and did 'Enable data'.... also no help
I've also made sure data is enabled on the sim/account. If I insert the sim into another phone, it works with 3G. So it's something to do with the phone for sure.
Optus' 3g info says "2100MHz frequency band. Enabled with High Speed Packet Access technology (HSPA)". So WCDMA is the correct setting I think.
To be clear, I've never gotted the little 3G symbol at all (or an 'H' symbol that I've seen someone mention). I first tried emulating my own Vibrant's settings exactly, which didn't help.
Any ideas would be great.
thanks.
I'm completely out of options ... is there a chance this is an issue with bad contacts? I fixed my Vibrant's GPS by prying up one of the contacts...
All fixed. If anyone else has this trouble - flash back to stock, following this guide http://forum.xda-developers.com/showthread.php?t=884364
Note - I already had stock, so no idea what the hell was going on, but whatever.
Just got my Nexus 5 today.
However, in Wireless&networks / Mobile networks / Network Mode, I can only set it as 2G or LTE but not 3G.
I am currently on b-mobile in Japan and my Nexus 4 works fine on the network.
Wondering is it some sort of bug of KitKat or is it somewhat related to the SIM card I am using...
seanyseansean said:
Probably the sim card. Mine gives me the option, but another n5 on a different network (o2/UK) doesn't.
Click to expand...
Click to collapse
hmm, in my case, I can see the 3G option, just that whenever I select the 3G option, the system would automatically reset it when I navigate to other page.
Is that also the case on your N5 with O2/UK sim card?
On the other hand, I will test my N5 on different sim card tomorrow.
I have the same issue. If I select 4g, the dot stays when I go back, but I only get a full bar 2g connection. If I select 3g and go back, no dot is there but I only get a 2g connection.
Sometimes this was solved in previous handsets by going into the service menu and selecting 3g/2g from there.
MarkMcLovin said:
I have the same issue. If I select 4g, the dot stays when I go back, but I only get a full bar 2g connection. If I select 3g and go back, no dot is there but I only get a 2g connection.
Sometimes this was solved in previous handsets by going into the service menu and selecting 3g/2g from there.
Click to expand...
Click to collapse
I also tried forcing the N5 to use 3G only (by going into the test menu with "*#*#4636#*#*" code) but it still does not work...
OK, so I tried the SIM cards from my colleges, and my N5 can connect to 3G without problem.
It's weird that my SIM card works perfectly well on N4 but NOT N5...
Did not experience such SIM card computability issue before...
httimchen said:
I also tried forcing the N5 to use 3G only (by going into the test menu with "*#*#4636#*#*" code) but it still does not work...
Click to expand...
Click to collapse
Works for me now. Went into that test menu and selected GSM/CDMA auto PRL and I now have 3g. Didn't have to reboot.
3G cannot set for Virgin UK Sim
MarkMcLovin said:
Works for me now. Went into that test menu and selected GSM/CDMA auto PRL and I now have 3g. Didn't have to reboot.
Click to expand...
Click to collapse
I am also having the same problem, purchased the Nexus 5 from carphonewarehouse, can set on 4G or 2G, but when i set to 3G and comeback, it resets. Is that a SIM card problem? I tried to go on testing mode and apply GSM/CDMA auto PRL, that also not working. Is that a KitKat bug?
Same problem on Orange/EE in the UK. I can see the 3G option but phone won't let me change to 3G. Option never sticks. Just stays on 2G. Any ideas? Is this a known bug?
Thanks 101
101_North said:
Same problem on Orange/EE in the UK. I can see the 3G option but phone won't let me change to 3G. Option never sticks. Just stays on 2G. Any ideas? Is this a known bug?
Thanks 101
Click to expand...
Click to collapse
i think it's not a bug.i think it's a hardware problem. i'm having it with vodafone italy.
Same here on T-Mobile Austria :/
Already changed SIM card, without success. Maybe provider related issues?
unexist said:
Same here on T-Mobile Austria :/
Already changed SIM card, without success. Maybe provider related issues?
Click to expand...
Click to collapse
I'm on straight talk TT&T with a new SIM card, but sometimes the network mode doesn't stick. No idea why...
replaced a new 3G SIM, no luck
Just replaced a new 3G SIM Card didn't work the 3G option for me - Chunghwa Telecom Taiwan.
But I can select 2G, and dial number to make a phone call, so the SIM slot seem works fine, maybe just configuration issue?!
And, also I find a very annoying defect of my Nexus 5 32G(White), when hard-reset or flash to Factory Image, my Nexus 5 32G white goes crazy!! it just keep stuck and loop at Google Logo (not even show the 4 circle animation), and won't boot at all!
And I finally find a way to make it boot, by keep trying repeat flash factory, erasing userdata, erasing cache etc. is every had this issue?
EE/T-Mobile (uk) and I can't select 3g either, well I can but it doesn't stick.
I have a similar problem, except I can only select 3G / 4G, and not 2G because the 2G option isn't even displayed!! So infuriating. It still works through the *#*#4636#*#* menu, if I select GSM only then it does indeed go to 2G.
Is it possible that the SIM is somehow telling the phone OS it can't do 2G only? This didn't happen with my old carrier (same phone, only just switched). I have a feeling it's caused by the same thing that makes my phone number show up as 'unknown' now, too.
I have the same issue, I tried two different SIM, on is a Straight Talk sim that is set up to use the ATT network and used a T-Mobile sim card, both were unable to keep 3G as a setting.
My Nexus 5 seems that reluctant to drop from 3g to 2g when 4g is selected i have given up and now just manually select 2g to make sure i have a signal (im out in the sticks a bit). Sat at the PC with 4g selected i get no signal whatsoever, with 2g selected i get an indicated full signal strength.
Why on earth the N5 is so reluctant to dip its toe in the 2g territory when no data is on is beyond me.
some time ago i set the phone to LTE in the testing menu to see what LTE networks it could see. it saw them fine but not for the network i use yet.
the thing is ever since then everytime the phone reboots it seems to default back to LTE only. soi have to ga back in to the test menue and set it back to LTE/ GSM to get the signal back.
Help! why is it still doing this and how can i fix it?
Go to Settings, More... under Data usage, Mobile networks, Preferred network type. Make sure the radio button for 3G is selected.
so i cant leave it on 4g preferred? 4g should be coming to my location in the next coulpe weeks so id not want that to be perminant.
or will setting it to 3g reset things?
ooooooh, did as you said rebooted, 3g locked on. sat back to 4g preferred and rebooted, 3g locked on.
yey! thanks, i dont get why it worked but much appreciated.
Hi guys,
I normally am not a big responder or thread creator here.. Just a happy Photon Q user … but now I am looking for your help!
I own a Photon Q modded by CornholioGSM. Worked like a charm untill I got on a plane last week. (From Netherlands to Italy)..
When boarding I set the phone to flight mode.
Got off the plane and switched it back on, turned off flight mode. No longer acquiring connectivity to mobile network.
So.. went into Android testing (*#*#4636#*#*), turned Radio Off and set it to GSM Auto. Turned Radio back on.. still nothing.
Went into settings.. Mobile Networks > Network Mode was suddenly changed into “Global” and could not change it into anything else.
Factory Reset the device, again set it to GSM Auto and Network Mode was now changeable.
Set it to all kinds of different settings but it still won’t connect to a mobile network.
Everything else on the phone works fine except mobile networks. So no GSM, EDGE, 3G etc. WiFi does work.
The SIM card is also detected and eg. Whatsapp works fine too.
Does anyone know how to solve this?
Do I have to reconfigure the device or perhaps try a different ROM?
Any help will be greatly appreciated!
Grazie,
Steve McQueen
http://forum.xda-developers.com/showthread.php?t=1929143
Photon Q &/or Note 3 on ting.com
Thnx for your reply RBeavers!
I did consult the SIM MOD thread.. My issue is a bit different though.. My Q has no network connectivity anymore.. at all.
It doesn't drop sometimes and then reboot to fix.
Btw: Its running stock ROM. Might be worth to mention that
Hope someone can help!
Hmmm just installed CM 10.2 .. Set the band to 800/900/1800/1900 .. Set Phone testing to GSM Auto.
Mobile Networks to connectivity to GSM/WCDMA Preferred.
Still outta luck.
Can't think of anything else other than a wire has come loose.
Steve_McQueen said:
Hmmm just installed CM 10.2 .. Set the band to 800/900/1800/1900 .. Set Phone testing to GSM Auto.
Mobile Networks to connectivity to GSM/WCDMA Preferred.
Still outta luck.
Can't think of anything else other than a wire has come loose.
Click to expand...
Click to collapse
Maybe it's something like this?
http://forum.xda-developers.com/showthread.php?t=2454581
Also, getting radio log (as soon as possible after boot) could help to diagnose the issue:
Code:
adb logcat -b radio
Happy days!!
Got it working with CM10.2!! Fiddling around with it. Set band to Automatic, *#*#4636#*#* GSM Auto, Settings > Mobile Settings > Preferred Network Mode: GSM Only
And set Use Only 2G checkbox. Magic.
These settings in the stock ROM wouldn't work anymore.
Thread can be closed. Thnx everyone for reading and replying!
Hi,
I bought this phone Lg G4 h810, it shows AT&T logo whenever i boot it and the problem is despite of network mode on lte/wcdma/gsm/auto it always runs on2G internet speed and shows E sign.
I am from india and many service providers are still not offering4G internet service. But this phone doesn't even runs on wcdma. My previous phone lenovo was nicely running on wcdma and always showed the sign H.
My cellular operator is idea cellular and i had a word with them, they sent me settings and all and help me input the settings manually too, but nothing worked.
I checked even the frequencies, idea cellular is offering UMTS B1(2100) and UMTS B8(900 gsm). I checked this on LG website and these bands are compatible with the phone i bought, but still i can't get anything more than2G. Why so?
Plus there is one more problem, when i switched it on for the first time it showed update available And when i tried to update, it showed error and now always there's an icon on top left corner of phone saying couldn't install system update. I tried restarting and updating the device many times, but it's still the same.
Any help is much appreciated.
Thanks in advance.
Have you put your Company APN?
Yes i did, the company executive even helped me to manually save the settings to run the internet in a 3G mode. But all efforts in vain.
Did you solve the issue?
Anything new? I have the same problem.
I have this problem too
Try hidden menu with *#546368#*810# and under Field Test menu / Modem settings if there is VoLTE on/off chose VoLTE and restart. I have done that and my phone starts working with 4G. Don't forget to set up good APN if it's not automatically set by network provider.
scytalemk said:
Try hidden menu with *#546368#*810# and under Field Test menu / Modem settings if there is VoLTE on/off chose VoLTE and restart. I have done that and my phone starts working with 4G. Don't forget to set up good APN if it's not automatically set by network provider.
Click to expand...
Click to collapse
Hi
Under VoLTE there is another entry named "Session" and in there
RPR(on/off) switch
I enabled it and restarts but it is again on 2g
Anyone further on this issue??
I have this problem too
I was flash the stock firmware,custom firmware customizing the build.prop,changed the settings in the engineering menu *#546368#*810# disconnected volte,changed LTE bands forcibly. Nothing helps,dont work 3G LTE - 2G only(. I realized that I need to re-flash (change) the original QCN file for H810 and re-register IMEI , but I can not find QCN it freely available.
Hello there, i had the same issue. The fix that worked for me was searching for network manuallly and reconnecting again to my carriers LTE network. Worked as a charm. The issue maybe was a brutal handover as I had been travelli g from a city to another one 200 km away. So somehow I had been disconnected from the LTE network and left stranded in the 2g one. Try it it should work