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HTC One S Media Problem

Hello,
Like 3 months ago I have bought myself an HTC One S. It always worked well in the beginning, but recently I started having some problems with it.
It's about the sound. Very often I suddenly have no sound anymore. (This is a problem that is not similar to other posts about problems with sound)
If the problem encounters:
- I don't hear ringtones.
- If I call someone, I don't hear beeps but the phones does make contact with the other. The one I call does hear his phone ringing.
- I can't hear my own music. Also can't even play.
- No sound with the radio.
- I can't play videos/movies. Video/movie doesn't start. I get an "not supported" error.
- I get an error if I play Youtube video's.
- If I play games there is no sound. If I turn the volume louder in game, it's turning the Ringtone Volume louder, not the Media Volume.
- If the phone is starting up I first get the "HTC quietly brilliant" screen and directly after that the animation screen (Also without sound).
Normally the screen is black for 3/4 sec before the animation screen.
Better said: all the media is not working. (Camera/mic, I don't know yet. I will find out today.)
I think it has also something to do with my Wifi. If I turn my Wifi on, the media stops working after an hour. But also without Wifi turned on the Media stops working but less earlier.
I can fix this problem by turn Wifi off and restarting the phone without the SIM. It's not always working but very often it does. If I restart my phone with SIM, the problem continues.
I already tried a factory reset, but the problem came back again.
Earlier I had rooted my phone and flashed some ROMs on it, but with not much succes. So I rerooted my phone and deleted recovery and used an RUU to make my phone as how it was in the beginning. I have the latest update now.
I have this problem like everyday and it kinda starts to irritate...
Can someone please help me with this?

same problems
DefinitionXTC said:
Hello,
Like 3 months ago I have bought myself an HTC One S. It always worked well in the beginning, but recently I started having some problems with it.
It's about the sound. Very often I suddenly have no sound anymore. (This is a problem that is not similar to other posts about problems with sound)
If the problem encounters:
- I don't hear ringtones.
- If I call someone, I don't hear beeps but the phones does make contact with the other. The one I call does hear his phone ringing.
- I can't hear my own music. Also can't even play.
- No sound with the radio.
- I can't play videos/movies. Video/movie doesn't start. I get an "not supported" error.
- I get an error if I play Youtube video's.
- If I play games there is no sound. If I turn the volume louder in game, it's turning the Ringtone Volume louder, not the Media Volume.
- If the phone is starting up I first get the "HTC quietly brilliant" screen and directly after that the animation screen (Also without sound).
Normally the screen is black for 3/4 sec before the animation screen.
Better said: all the media is not working. (Camera/mic, I don't know yet. I will find out today.)
I think it has also something to do with my Wifi. If I turn my Wifi on, the media stops working after an hour. But also without Wifi turned on the Media stops working but less earlier.
I can fix this problem by turn Wifi off and restarting the phone without the SIM. It's not always working but very often it does. If I restart my phone with SIM, the problem continues.
I already tried a factory reset, but the problem came back again.
Earlier I had rooted my phone and flashed some ROMs on it, but with not much succes. So I rerooted my phone and deleted recovery and used an RUU to make my phone as how it was in the beginning. I have the latest update now.
I have this problem like everyday and it kinda starts to irritate...
Can someone please help me with this?
Click to expand...
Click to collapse
I was was wondering if you have found a solution to this already? My HTC one S shows the same problems since yesterday.

Which One S do you have? S3 or S4?

Still got warranty?
Verstuurd van mijn One S met Tapatalk

What do you mean with S3 or S4. I'm a noob!
This is what I found in the map software information:
Software number: 3.16.401.8
HTC: sense version: 4+
Android: 4.1.1
edit: Did a little search on Wikipedia
Processor and memory
One version of the One S uses a Qualcomm Snapdragon S4 MSM8260A SoC (system on chip),[3] which includes a 1.5 GHz dual-core Krait CPU and an Adreno 225 GPU, as well as an integrated HSPA+ modem, GPS/GLONASS module, Wi-Fi b/g/n radio, Bluetooth, and FM radio.[9] The One S also features a standard array of sensors, including an accelerometer, proximity sensor, and ambient light sensor. The phone provides 1 GB of RAM and 16 GB of built-in storage; however, the phone lacks a microSD slot for additional storage.
In certain markets, such as Taiwan,[10] India,[11] and some European (usually Eastern European) markets, the One S uses the older Snapdragon S3 MSM8260 SoC, with a 1.7 GHz dual-core Scorpion CPU and Adreno 220 GPU.[12] In some markets, both devices are available, notably the UK. The change is speculated to be caused by a shortage of Snapdragon S4 chips.[13] The two versions have slightly different packaging, the S4 is model Z520e/Z520m and states "Processor: Dual Core, 1.5GHz"/"CPu Speed 1.5 GHZ, dual core, whereas the S3 is model Z560e and states "Processor: Dual Core".
It says: 'Dual core'. So I guess it's the S3 then?

having the same sound problems
I'm having the same problems with HTC One. I can't hear the ringing when I'm calling someone, it just shows "dialing".
I can play music/video.
DefinitionXTC said:
Hello,
Like 3 months ago I have bought myself an HTC One S. It always worked well in the beginning, but recently I started having some problems with it.
It's about the sound. Very often I suddenly have no sound anymore. (This is a problem that is not similar to other posts about problems with sound)
If the problem encounters:
- I don't hear ringtones.
- If I call someone, I don't hear beeps but the phones does make contact with the other. The one I call does hear his phone ringing.
- I can't hear my own music. Also can't even play.
- No sound with the radio.
- I can't play videos/movies. Video/movie doesn't start. I get an "not supported" error.
- I get an error if I play Youtube video's.
- If I play games there is no sound. If I turn the volume louder in game, it's turning the Ringtone Volume louder, not the Media Volume.
- If the phone is starting up I first get the "HTC quietly brilliant" screen and directly after that the animation screen (Also without sound).
Normally the screen is black for 3/4 sec before the animation screen.
Better said: all the media is not working. (Camera/mic, I don't know yet. I will find out today.)
I think it has also something to do with my Wifi. If I turn my Wifi on, the media stops working after an hour. But also without Wifi turned on the Media stops working but less earlier.
I can fix this problem by turn Wifi off and restarting the phone without the SIM. It's not always working but very often it does. If I restart my phone with SIM, the problem continues.
I already tried a factory reset, but the problem came back again.
Earlier I had rooted my phone and flashed some ROMs on it, but with not much succes. So I rerooted my phone and deleted recovery and used an RUU to make my phone as how it was in the beginning. I have the latest update now.
I have this problem like everyday and it kinda starts to irritate...
Can someone please help me with this?
Click to expand...
Click to collapse

hey,
to keep this thread going:
i have / had the same problem. it started a few months ago and happened only occasionaly, recently it was basically all the time
there was no sound in- or output at all and all the apps that needed sound either crashed or gave an error
i was running some old aokp rom at the time, then tried fixing the problem by changing to some new version of cyanogenmod a few weeks ago but it didn't solve.
2 days ago i restored the stock htc rom with the RUU (ICS), the problem still remained. Then i upgraded to stock JB (4.1.1) and the problem hasn't appeared since.
of course the problem could reappear any time (as it only happened occasionally in the beginning)
let's assume the problem doesn't reappear again: anyone got an idea what caused this? i desperately want to switch to some custom rom again, stock is a pain in the ass :/
my phone: htc one s S4, unbranded EU version (htc_102 or something)
HBOOT-2.15.0000
RADIO-1.15.50.05.29
hope i could help and someone has some ideas

update:
i flashed cm 10.1.3 stable and used it for around 2 weeks without any (sound) problems.
since i had some trouble with force reboots when playing ingress i flashed carbonrom and one day later the sound problem reappeared.
back to cm now.

Same problems here
DefinitionXTC said:
Hello,
Like 3 months ago I have bought myself an HTC One S. It always worked well in the beginning, but recently I started having some problems with it.
It's about the sound. Very often I suddenly have no sound anymore. (This is a problem that is not similar to other posts about problems with sound)
If the problem encounters:
- I don't hear ringtones.
- If I call someone, I don't hear beeps but the phones does make contact with the other. The one I call does hear his phone ringing.
- I can't hear my own music. Also can't even play.
- No sound with the radio.
- I can't play videos/movies. Video/movie doesn't start. I get an "not supported" error.
- I get an error if I play Youtube video's.
- If I play games there is no sound. If I turn the volume louder in game, it's turning the Ringtone Volume louder, not the Media Volume.
- If the phone is starting up I first get the "HTC quietly brilliant" screen and directly after that the animation screen (Also without sound).
Normally the screen is black for 3/4 sec before the animation screen.
Better said: all the media is not working. (Camera/mic, I don't know yet. I will find out today.)
I think it has also something to do with my Wifi. If I turn my Wifi on, the media stops working after an hour. But also without Wifi turned on the Media stops working but less earlier.
I can fix this problem by turn Wifi off and restarting the phone without the SIM. It's not always working but very often it does. If I restart my phone with SIM, the problem continues.
I already tried a factory reset, but the problem came back again.
Earlier I had rooted my phone and flashed some ROMs on it, but with not much succes. So I rerooted my phone and deleted recovery and used an RUU to make my phone as how it was in the beginning. I have the latest update now.
I have this problem like everyday and it kinda starts to irritate...
Can someone please help me with this?
Click to expand...
Click to collapse
Hey, same Problem here...
..I had my old One S for 1,5 Years and this problems came up, so I sent it back and got a new one.
Only 4 days later the same problems came up again and i tried hard reset and many other things, recommended here, but nothing worked..
..has anybody an idea what it could be? There are a lot of people in a lot of different threads with nearly the same problems, but i can't find an answer that solves the problems...
PS: Sorry for my bad english

i've just had this delightful issue pop up over the past few days, too.
switched roms but the issue still remains.

Any of you have a logcat? Download "aLogcat" from the Play Store (you can filter it to only show errors - "E/").
I've been having similar issues and it makes the phone unusable. I ran a logcat and found numerous errors related to audio and the feedback I got was that it appears to be a hardware issue.
Post a logcat here and I'll see if you guys are getting similar errors.

DRUMROT said:
Any of you have a logcat? Download "aLogcat" from the Play Store (you can filter it to only show errors - "E/").
I've been having similar issues and it makes the phone unusable. I ran a logcat and found numerous errors related to audio and the feedback I got was that it appears to be a hardware issue.
Post a logcat here and I'll see if you guys are getting similar errors.
Click to expand...
Click to collapse
installed it and will run it for a few hours to see what it gets.
should i change any of the settings on it or just run it vanilla?

I just ran it out of the box. Stopped it and then filtered it to show errors by searching for E/. Found a bunch related to audio.
Sent from my One S using Tapatalk

i've decided for now i'm switching to magiorom as i've had a buttload of bootloops today on odyssey 3.21, so will monitor it tonight and see if there's anything to show.
for the short time i was running alogcat on odyssey, it didn't show much even though i was switch/using different apps, so that's why i was curious about if i should change anything.
anyway, i'll see how i get on and report back later

Just to keep this thread going I wanted to include some more things i've discovered while searching for a solution to this problem. I use a program called "error log dump" from the play store to view any system errors. The two most common ones I see are: "AudioPolicyManagerBase(261)" and "failed to enable the mixer controls for the speaker". The second one only appears after all sound is lost. Including any audio from phone calls even though it does connect the call.
Recently i've discovered an clue that seems to indicate that this is a software issue not hardware. Whenever I lose all sound I start up the error logging program and hit "start log". Several times the log program started acting weird and not record anything but the sound immediately came back. In fact that is how i usually solve the problem now.
I'm running a rooted and S-OFF phone with the MaximusHD rom. This problem started when my phone was completely unmodified so i know it's not a problem with the ROM.
Does anyone have any idea's as to which service might by causing this? I've searched and tried disabling everything that has to do with the audio.

I tried the above workaround with SIM out and WiFi off reboot, and I've got sound back. As soon as I finish a call all sound goes and can't play video etc until I perform the reboot thing again. Might this suggest something to do with the radio knocking out the sound? I'm a bit of a noob with all this but that's the idea I'm getting.
For the record I'm s-on, and this issue has been present for a few days now, on multiple roms (the issue remained on all 3 roms but is worse on magiorom).

Isastudios said:
Recently i've discovered an clue that seems to indicate that this is a software issue not hardware.
Click to expand...
Click to collapse
This is why I was curious to see the errors you guys were getting.
I've tried various ROMs (4.2-4.4), kernels (3.0 and 3.4 based), and firmwares (2.15, 2.16, and 1.13) and still experience a loss of sound. Although I will say that lately it seems to be less frequent (Liquid Smooth 2.4, 3.0 based Bubba Vn5 kernel, hboot 1.13).
So I'm inclined to think it could be more hardware related for me at least. Turning my volume up and down repeatedly seems to fix it... usually.
Sent from my One S using Tapatalk

So after using that work around for a bit, it seems notifications work fine, but anything that plays for more than about 10s kills audio again, but not permanently like phone calls.
Also, that alogcat stops recording as soon as it's in the background for me, don't know if that's another issue or connected?
E: this all seemed to start for me when my phone was left uncharged for 3 days

twist3d0n3 said:
Also, that alogcat stops recording as soon as it's in the background for me, don't know if that's another issue or connected?
Click to expand...
Click to collapse
I ran it and called myself from another phone, watched the log, and then used the vol keys (which make that beep when adjusting sound) and watched the log. Saw the errors that way.
Yours appears to be slightly different than my issue anyways, but for what it's worth - I switched to ViperOneS (the last ROM I remember using that didn't have these issues) and my audio never dropped once.

Giving it a try now man, cheers for the heads up

[Q] Samsung i9103 problem on power failure

hi all dear,my phone always power fail,even on phone till the password menu then it will turn off.also,when using internet 3g,wifi or play whatever game app will cause sudden shut down phone.i though is battery problem so i keep changing battery then end up the phone spoilt my battery.may i know any memeber overcome this problem before?maybe motherboard or the power plug got problem?pls help me solve...

Be specific and clear. Which Rom are you using? Rooted or not?
are you talking about random shutdowns? i.e. your device gets shutdown randomly when you use internet connection or any app!
is there any specific step that you perform and your device shuts down immediately?

Nikhil said:
Be specific and clear. Which Rom are you using? Rooted or not?
are you talking about random shutdowns? i.e. your device gets shutdown randomly when you use internet connection or any app!
is there any specific step that you perform and your device shuts down immediately?
Click to expand...
Click to collapse
hi nikhil,sory late reply,only like when using wifi or 3g to link internet,after few minit then it will shutdown,or sometime playgame for a while,it also cause shutdown.i believe its not battery problem since i change few battery still remain same problem,and even battery also spoilt every changing battery.my rom is android 2.3.5 original from samsung,never update.try root before but unsucessful.

Bluetooth turns off by itself

Hello! I got my XZ Premium this Friday, and I got this problem almost right away.
I have a Huawei Watch connected to my phone, the problem is that Bluetooth on the phone turns itself off quite often. Sometimes it happens after 30 minutes, another time it happens after 2 hours.
I have to activate Bluetooth on the phone again when it happens, so it's not that the watch is disconnecting by itself.
Is anyone else having this problem? This might not be specific to the XZ Premium, it might be a bug in Android.

donpipino said:
Hello! I got my XZ Premium this Friday, and I got this problem almost right away.
I have a Huawei Watch connected to my phone, the problem is that Bluetooth on the phone turns itself off quite often. Sometimes it happens after 30 minutes, another time it happens after 2 hours.
I have to activate Bluetooth on the phone again when it happens, so it's not that the watch is disconnecting by itself.
Is anyone else having this problem? This might not be specific to the XZ Premium, it might be a bug in Android.
Click to expand...
Click to collapse
I have the same problem, it looks like bluetooth got serious issues on Android 7. I have problems with bluetooth song information not being updated on my car radio, so I decided to create a bug report. "Luckily" the bluetooth turned off about 20 sec after I turned it on. So my bug report should contain necessary data to fix this issue, I've sent it over to Sony support.

I solved this problem! I went into the Network settings and there was a choice called Reset Network Settings (I think, my phone is in Swedish). I lost all my Bluetooth connections and every Wifi I had connected to, but after that reset the Bluetooth works!

admad said:
I have the same problem, it looks like bluetooth got serious issues on Android 7. I have problems with bluetooth song information not being updated on my car radio, so I decided to create a bug report. "Luckily" the bluetooth turned off about 20 sec after I turned it on. So my bug report should contain necessary data to fix this issue, I've sent it over to Sony support.
Click to expand...
Click to collapse
I have the U11 which is also on 7.1.1. I have this annoying problem too :/
Car just won't work correctly. Apparently 7.1.2 might have the fixes in it but I don't know when the U11 will get that.

Personally I don't care if it's an Android or Sony problem. I know I am SICK AND TIRED of buying expensive phone(s) from many OEM's only to discover that we are receiving units that do not function as advertised!! It is time that these OEM's start improving their quality control to make sure that these things work. These are not $20.00 items but several hundred dollars each. TIme for the lawyers!
I also wish those who review these things would STOP with all the camera crap and put these things through their paces in the area's that are most important.... like signal quality.... all signals. There is too much emphasis on gaming, VR, and how well the camera can take pictures in the dark. Who cares if you cannot connect to anything??? Get a DSLR if you must take pictures with the lights off. So stupid!

donpipino said:
I solved this problem! I went into the Network settings and there was a choice called Reset Network Settings (I think, my phone is in Swedish). I lost all my Bluetooth connections and every Wifi I had connected to, but after that reset the Bluetooth works!
Click to expand...
Click to collapse
Question now is for how long does fix last. Mine goes in and out daily as well as periodically and really creates havoc with my SWR12, (SmartBand 2), vibrates something wicked as well as draining the battery. Tried your suggestion on my own and in no time problem reappeared. Ultimately, is this an Android 7 problem or Sony jinx?

ScorpioViking said:
Question now is for how long does fix last. Mine goes in and out daily as well as periodically and really creates havoc with my SWR12, (SmartBand 2), vibrates something wicked as well as draining the battery. Tried your suggestion on my own and in no time problem reappeared. Ultimately, is this an Android 7 problem or Sony jinx?
Click to expand...
Click to collapse
Good to know I'm not the only one with this problem (or not good, but you know what I mean)
Yeah I spoke way too soon, the problem reappeared a few hours after. I guess I was too positive The same thing is happening here, my Huawei Watch is vibrating like crazy.
There doesn't seem to be any pattern when it turns off either, one time it can be after 30 minutes, the next after a few hours. It happens both at home and my workplace, so not location-related. Extremely annoying!
I think this is a bug with the XZ Premium, but I'm not sure.

This has been driving me nuts since I got the phone. At first I thought it was a battery saving thing but it's pretty inconsistent. The good news is it seems to maintain a connection as long as I'm actively using bluetooth for my headset or speakers but after I stop it shuts off after a period of time.

I have the same issue what i did is forget the device that was connected and reconnect it. So far i haven't notice turning off by itself. Hope it would not happen again.
Sent from my G8142 using XDA-Developers Legacy app

Anyone still having this issue. I never had this issue under Nougat but its driving me nuts under Oreo. I just can't get a stable Bluetooth connection, it's constantly disconnecting and turning itself off. Bloody thing's almost gone out of the car window a few times as it turned bluetooth even when connected and I'm driving.

Denonite said:
Anyone still having this issue. I never had this issue under Nougat but its driving me nuts under Oreo. I just can't get a stable Bluetooth connection, it's constantly disconnecting and turning itself off. Bloody thing's almost gone out of the car window a few times as it turned bluetooth even when connected and I'm driving.
Click to expand...
Click to collapse
Hi again. Still frustrated with bluetooth glitch on my now Oreo version of Sony Xperia XZ Premium. Somebody mentioned time to contact the lawyers; class action anyone?
Sent from my G8141 using Tapatalk

Same problem. Bluetooth automatically off and on on xz primium

I have the same problem on my XZ1 compact when paired to my Plantronics BT headset, it kept disconnecting and reconnecting the next second. Sometimes the BT would show that is is connected but when i make a call, it isn't connected to the BT headset. I emailed support and follow their instructions below and still have the same problem, anybody experiencing the same? Hope there is a solution to fix this problem soon.
Thank you for contacting the Sony Xperia support centre.
With regards to your query, kindly be advised to switch your phone to the safe mode, under the safe mode, please reset your Plantronics BT earphone and pair with the phone again.
If the device performance improves in safe mode, it’s likely that one or more downloaded applications are affecting the device negatively. You can exit safe mode and restart the device to uninstall the application or applications you suspect are causing the problem. If the problem is recent and you’re not sure which application is causing the problem, you can start by uninstalling the most recently downloaded application.
To enable Safe mode
1. While the phone is on, press and hold down the power key.
2. In the pop up window, touch and hold Power off until the Reboot to safe mode message appears.
3. Tap OK to reboot in safe mode.
To exit Safe mode
• When in Safe mode, restart the phone.
If the issue still persist under the safe mode, kindly be advised to perform a software repair by using the Xperia Companion.
To do this, you will need to install Xperia Companion from the Sony Xperia website. Please perform a backup first if your phone is able to on. Please follow the steps below to do this:
1. Go to http://www.sonymobile.com/global-en/
2. Select Support
3.Click on Xperia companion
4.Look for " connect to your computer
5.Click on" Download for windows "
System requirements:
• Broadband connection
• Intel Pentium 4 or equivalent AMD processor
• 5 GB free hard disk space
• 2 GB RAM
• 1 available USB 2.0 or USB 3.0 port and USB cable
• Microsoft Windows 7, Windows 8(8.1 or Windows 10
• OSX 10.8 (Mountain Lion) or above
Note! There will be no support for Windows XP or Vista
To do a Backup, click on the "Backup" icon and follow the steps accordingly.
1) Click Backup to start
2) Xperia Companion will prompt you to name a new backup set. If an existing backup is available the data will added to the existing backup set. Click OK, to save the file name
3) Xperia Companion is able to backup personal data and media. Click the arrow to expand the My Data selection. Click Next to start the backup.
My data – Contacts & Call log, Calendar, Text messages and Others
Camera – Photos and Videos
Music – Music
4) Xperia Companion will request a password to be set for the backup files. This is optional unless the device is encrypted. If encrypted this will be mandatory. Click Next to progress.
5) Once the application has complied a backup the progress will automatically move onto the next window. Xperia Companion will notify that the backup has been successful. Click to Done to complete the process.
To do a Software Repair, just click on the "Software Repair" icon and follow the steps accordingly.
1) Click Software Repair to start
2) Xperia Companion will advise of Google Theft Protection risks. You must acknowledge that you know your details before process to the next step. Tick Yes to progress and then click Next.
3) You will be warned that all your local stored data will be removed. Tick I understand follow by clicking Next to progress.
4) Xperia Companion will download the Update Engine application. This application will run in background and you will not see the service. The service will progress automatically. The progress will vary depending on internet speeds. Once the Update Engine has been installed, you will be requested to connect your device. You must follow the steps for Xperia Companion to detect the device.
5) When the device has been detected the application will automatically move to the next step. Click Next to progress. When the repair has been completed, Xperia Companion will progress and confirm a successful repair. Click Done to complete the process.
Thank you for contacting the Sony Xperia support centre.
With regards to your query, we suggest you to forget the Bluetooth pairing and clear data of the Bluetooth app by going Settings > Apps & notification > Apps info > tap on 3 vertical dots on top right hand corner > Show system > Bluetooth > Force stop > OK > Storage > Clear cache and clear data and try again.
If problem persists, we suggest you to try reset network settings and try again and monitor it.
To clear all connection data
1. Find and tap Settings > Network & Internet.
2. Tap the menu button (three vertical dots) > Network settings reset > RESET SETTINGS.

ScorpioViking said:
Hi again. Still frustrated with bluetooth glitch on my now Oreo version of Sony Xperia XZ Premium. Somebody mentioned time to contact the lawyers; class action anyone?
Click to expand...
Click to collapse
Hi again folks. Great news. Sony disappointed me for the last time during their IFA 2018 for not introducing an honest to goodness successor to my Xperia XZ Premium so I finally switched over to Samsung Galaxy & got a great deal on the Note 9, 8gb. ram, 512gb. rom version (SM-N960FZBHNEE model) with my phone carrier Telenor's Swap program. As it's using Ore 8.1 as well as Bluetooth 5.0 all Bluetooth blackouts are a thing of the past on both my Sony SmartBand 2, swr12, as well as my Plantronics Edge. Thus happy days for all you others who have phones with update options equivalencies.

Same problem here with XZ1

Google Pixel No Sound issue

Guys, this issue has been pestering for a month now and I seem to have not found a fix for this yet. I first started to notice the problem with my phone when I was unable to attend the calls, the screen will usually get stuck or i will not be able to swipe up the green button during the call. Even if sometimes I manage to i will be able to hear the other person speak but I wont be able to speak to them. So sometimes once I restart the phone it will seem to work fine for an indefinite period of time and again it starts.
Then things started getting very bad, sometimes during normal device usage, the screen just turns to a monochrome black and white screen ( just as you see when there was no signal on older television sets). And when I switch to the bootloader screen, when I power the device on, I get a very thin green line for an instant on the screen and then the booting sequence starts.
I have made a lot of factory resets and stock image flashing, and by far I noticed one considerably situation, the times when the sound functions fine, the booting sequence where the 4 google dots animation appears and when there is no sound, the booting sequence gets stuck on Google and made by Google screen.
Other observations are during abnormal device behavior, no function related to sound will properly. To elaborate it, Google assistant wont work, videos cannot be played and even the system sounds wont be heard. I am open to suggestions here. Please let me know what can be done to test the phone out. FYI I know there is a problem with the Pixel microphone, but I am not convinced that its the exact problem. Please correct me if I am wrong. Thank you.

Sounds like a hardware defect. RMA if possible.
Sent from my Pixel using XDA Labs

It is a hardware issue indeed, I am facing the same issue, I contacted google , they told that replacement is possible tho I'm out of Canada at the moment so I'm just dealing with it through my Bluetooth earphones, everybody works fine with Bluetooth.

That's the only way I suppose!...did you get the phone directly from the Google store?...are they accepting phones bought from a retailer?...since I am in Singapore now...Google support is next to nothing here...try contacting them but it's of no use...only when I get to India I will be able to go forward with the replacement!.....but the thing is .... yesterday...I updated the phone to Oreo and the audio stopped working completely....and after repeated switching between safe and normal mode....the speakers are working now...but the microphone is still busted.

This happened to me, I was given a replacement phone from EE UK

Current update guys...as per the pixel support centre person's suggestion ...I rebooted the device to safe mode to check if the phone is operating normally ...which it did not....but surprisingly ...after restarting to normal mode ...it started working normally again...my query is how is this zeroed down to an hardware issue if in case it's perfectly working for a while and at some point goes bonkers...can you guys please enlighten me on this...coz I don't have much knowledge on the hardware field.

MK1207 said:
Current update guys...as per the pixel support centre person's suggestion ...I rebooted the device to safe mode to check if the phone is operating normally ...which it did not....but surprisingly ...after restarting to normal mode ...it started working normally again...my query is how is this zeroed down to an hardware issue if in case it's perfectly working for a while and at some point goes bonkers...can you guys please enlighten me on this...coz I don't have much knowledge on the hardware field.
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hello, i am facing the same things as you do since updating to oreo, my question is how do i test everything in safe mode, to see if everything is alright as you did

ndiri said:
hello, i am facing the same things as you do since updating to oreo, my question is how do i test everything in safe mode, to see if everything is alright as you did
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Tough luck mate! Sorry to hear that....you can check it out by pressing down the power button until you get the power off and restart menu. Keeping pressing down on the power off menu...it will reboot to safe mode without your prompt. In safe mode for me it was the same....maybe you will have a better luck...try it out!

MK1207 said:
Tough luck mate! Sorry to hear that....you can check it out by pressing down the power button until you get the power off and restart menu. Keeping pressing down on the power off menu...it will reboot to safe mode without your prompt. In safe mode for me it was the same....maybe you will have a better luck...try it out!
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well, its been almost an hour the phone wont turn sound back on.

Keep switching it to and out of safe mode...at some point ideally at least the speakers must start lest the microphone. Tried contacting Google about it and no response at all...mine started acting weird only for the past month...I suppose from the Aug months patch update....tried reverting it back to previous stock versions...but I suppose the damage is permanently done

When I contacted google, they told me to send it back to Canada and let someone there give it to google.. which won't happen in my case , my phone also started acting like this after Oreo beta . Now I will restart the phone whenever it happens to get it back working :/

The only reason I am still sticking to this phone is coz of it's camera. Planning to get back to India around December to get this fixed. Support for pixel in Singapore now is next to nothing since it wasn't launched here. I had no problem at all with the Nexus line up but this is kind of a disappointment.

Alaadragonfire said:
It is a hardware issue indeed, I am facing the same issue, I contacted google , they told that replacement is possible tho I'm out of Canada at the moment so I'm just dealing with it through my Bluetooth earphones, everybody works fine with Bluetooth.
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You've mentioned it as through Bluetooth it works fine....care to elaborate on this?...are you able to input voice commands to Google assistant and speak over calls using it ?...since I am planning to buy one in case its a perfect workaround

MK1207 said:
You've mentioned it as through Bluetooth it works fine....care to elaborate on this?...are you able to input voice commands to Google assistant and speak over calls using it ?...since I am planning to buy one in case its a perfect workaround
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Yea, Bluetooth works fine for calls, as for google assistant voice command you can enable that from google app settings. Of course other media will be working with Bluetooth as music, YouTube, etc..

Alaadragonfire said:
Yea, Bluetooth works fine for calls, as for google assistant voice command you can enable that from google app settings. Of course other media will be working with Bluetooth as music, YouTube, etc..
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Excellent!...thanks for the input....let me check and get myself one and I will have to manage with it till December....and are you able to connect to a laptop thru Bluetooth...coz I am unable to do so...it just says paired...but the bt symbol in the phone doesn't change to connected..did you try that out ?

MK1207 said:
Excellent!...thanks for the input....let me check and get myself one and I will have to manage with it till December....and are you able to connect to a laptop thru Bluetooth...coz I am unable to do so...it just says paired...but the bt symbol in the phone doesn't change to connected..did you try that out ?
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Hmmm I don't remember connecting to a laptop via Bluetooth.. you mean for file transfer ? Anyway Bluetooth has nothing to do with the sound issue we are facing, it might be your laptop Bluetooth driver needs to be updated

Alaadragonfire said:
Hmmm I don't remember connecting to a laptop via Bluetooth.. you mean for file transfer ? Anyway Bluetooth has nothing to do with the sound issue we are facing, it might be your laptop Bluetooth driver needs to be updated
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Just bought a Bluetooth headset....works fine for the most part...but sometimes during calls...the phone just hangs and it automatically restarts....sigh! pixel just can't be trusted to be my daily driver?

MK1207 said:
Just bought a Bluetooth headset....works fine for the most part...but sometimes during calls...the phone just hangs and it automatically restarts....sigh! pixel just can't be trusted to be my daily driver?
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Sorry to hear so, I actually installed ElementalX kernel and it is less to happen. Try to flash the kernel.

Alaadragonfire said:
Sorry to hear so, I actually installed ElementalX kernel and it is less to happen. Try to flash the kernel.
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Planning to do just that....I may have better luck with a custom kernel...will post an update once I have flashed it.

I had been on the 8.0 beta for a while. Then got 8.0.
Though just 2 days ago, my mic was starting to have issues. Then yesterday, only my speaker phone would work.
Now I can't get any audio/mic except though Bluetooth (I've got a portable speaker with a mic, and Bluetooth on my car.
Contacted Google support. Will be getting a replacement on their warranty.
They didn't tell me this, but I did some searching, and apparently many of the pixels (mostly from the first 3 months of production) had an issue with the soldering of the audio codec. though usage, little bumps here and there, that soldering can get loose. Which explains why my audio and mic were spotty, and within an hour yesterday morning, all aspects of it stopped working.
So, it's a hardware issue.

V500N lte problem after update to 10

Hi.
after update to V500N20w I can no longer make calls or connect to the internet! explanations :
the first 10 minutes after switching on the smartphone I can make calls and connect to the Internet too, but it heats up a lot near the ignition button, after 10 min I cannot make calls or connect to the internet.
the solutions I tried:
- I did a hardrest that did not solve the problem.
- I changed my sim card always same problem
- I chose GSM only mode and now I can make calls without problem and without overheating !!
- with 3g or lte mode I have the same problem at the beginning

Sup26 said:
Hi.
after update to V500N20w I can no longer make calls or connect to the internet! explanations :
the first 10 minutes after switching on the smartphone I can make calls and connect to the Internet too, but it heats up a lot near the ignition button, after 10 min I cannot make calls or connect to the internet.
the solutions I tried:
- I did a hardrest that did not solve the problem.
- I changed my sim card always same problem
- I chose GSM only mode and now I can make calls without problem and without overheating !!
- with 3g or lte mode I have the same problem at the beginning
Click to expand...
Click to collapse
Try reflashing firmware by downloading from lg-firmwares.com and flashing in lgup
---------- Post added at 02:16 AM ---------- Previous post was at 02:15 AM ----------
With refurbish

Hi. i tried using lgup but it crashes all the time when i run the update.
now the smartphone has installed the latest software version V500N20X and the problem remains the same I think it's a hardware problem :crying:

Same problem with me. Any solution? Hmm do hope have any solution.

Sup26 said:
Hi.
after update to V500N20w I can no longer make calls or connect to the internet! explanations :
the first 10 minutes after switching on the smartphone I can make calls and connect to the Internet too, but it heats up a lot near the ignition button, after 10 min I cannot make calls or connect to the internet.
the solutions I tried:
- I did a hardrest that did not solve the problem.
- I changed my sim card always same problem
- I chose GSM only mode and now I can make calls without problem and without overheating !!
- with 3g or lte mode I have the same problem at the beginning
Click to expand...
Click to collapse
hey, i have the same problem, have you got any solution for it?

Hi , I did not find a solution, I gave the smartphone to my son he plays with it since the wifi works very well

Sup26 said:
Hi , I did not find a solution, I gave the smartphone to my son he plays with it since the wifi works very well
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thanks for the reply. I bought a new phone. Xiaomi Mi 10t pro is quite good. Comparable to v50