Gear app store not working on Nexus 6p - Samsung Gear S3

Hey guys,
i have no idea what to do to make Galaxy store working again.
I have Gear S3 Frontier connected on my non-Samsung phone (Nexus 6p). Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
From Gear app I choose VIEW MORE WATCH FACES and then i get this error: "retunCode":"0","errorCode":"0001","errorMsg":"System Error!-(0001)"
I allready reinstal all samsung apps, reset my Gear S3 I also try to pair my watch to another phone and also get this error?!?!
Just for info, Gear app works. On phone I can see battery status, RAM and Storage status. Also can communicate with watch (Find my gear)...problem is present only when try to go to Galaxy store.
Has anyone idea what is that error for and how to solve this problem?
Tnx, Vladimir

dado75 said:
Hey guys,
i have no idea what to do to make Galaxy store working again.
I have Gear S3 Frontier connected on my non-Samsung phone (Nexus 6p). Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
From Gear app I choose VIEW MORE WATCH FACES and then i get this error: "retunCode":"0","errorCode":"0001","errorMsg":"System Error!-(0001)"
I allready reinstal all samsung apps, reset my Gear S3 I also try to pair my watch to another phone and also get this error?!?!
Just for info, Gear app works. On phone I can see battery status, RAM and Storage status. Also can communicate with watch (Find my gear)...problem is present only when try to go to Galaxy store.
Has anyone idea what is that error for and how to solve this problem?
Tnx, Vladimir
Click to expand...
Click to collapse
I just checked and I'm not having any issues getting into the store on my 6p. Sorry bud

Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
Click to expand...
Click to collapse
Can you give more details?
Maybe you received any kind of update... maybe Firmware update for "Gear"...
Btw... which Gear S3?
SM-R760 or SM-R770 or ...
And your Firmware Version is now?
Sometimes damn auto updates creates "funny" sideeffects...
Samsung is also known as "Master of Changes"...
They easy disable something... in "new" Software...
Best Regards

Similar issue-Axon 7
My Gear S3 updated a few days ago and now the Galaxy app store will not open. I get a blank page when I click on "More" at the bottom of the Watch Faces page. It worked fine before the latest update.

dado75 said:
Hey guys,
i have no idea what to do to make Galaxy store working again.
I have Gear S3 Frontier connected on my non-Samsung phone (Nexus 6p). Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
From Gear app I choose VIEW MORE WATCH FACES and then i get this error: "retunCode":"0","errorCode":"0001","errorMsg":"System Error!-(0001)"
I allready reinstal all samsung apps, reset my Gear S3 I also try to pair my watch to another phone and also get this error?!?!
Just for info, Gear app works. On phone I can see battery status, RAM and Storage status. Also can communicate with watch (Find my gear)...problem is present only when try to go to Galaxy store.
Has anyone idea what is that error for and how to solve this problem?
Tnx, Vladimir
Click to expand...
Click to collapse
Vladimir did you find any solution?
I'm try with phones OnePlus 2 and iPhone 7+ and I have the same issue

I have exactly same problems as Vladimir... error code 0001 in Samsung gear app when trying to install new watch face or any new program. The only difference is that I'm using Gear fit 2 and have LG G4 phone.
I tried to connect my Gear fit 2 with old Samsung Galaxy S3 phone and Samsumg Gear app worked perfect... so I guess is an Samsung gear app issue on non Samsung phones.
I contacted Samsung customer support and this was their answer:
Thank you for contacting us. We appreciate the opportunity to assist you.
From what you wrote, we understand that you are unable to install applications and watchfaces on your Gear Fit 2 while using your LG phone, and factory resetting your phone and gear and Samsung Gear application did not solve the issue.
We kindly inform you that we sent your case to the department in charge with Samsung Gear for investigation and we are expecting an answer from them.
We thank you for your patience in this matter. We will contact you as soon as we receive a reply from them.
In the meantime, if you encounter any other unexpected situation and have more questions, please do not hesitate to contact us and our support team will assist you with all the necessary information.
Also, if you visit the Content & Services Customer Support Website, http://help.content.samsung.com, you will be able to find all Samsung Content and Services we support in your country.
Thank you for using our services. Your satisfaction is very important to us.
Kind regards,
Bruce
Customer Service Center
This was week ago and still no answer from gear department :/

Same issue here on Pixel XL with my brand new Gear S3 Frontier.
No Apps
No Watchfaces
No Samsung Pay.
Just "This device does not support Gear" or an empty Galaxy Apps store when it does load.

jacinf said:
Same issue here on Pixel XL with my brand new Gear S3 Frontier.
No Apps
No Watchfaces
No Samsung Pay.
Just "This device does not support Gear" or an empty Galaxy Apps store when it does load.
Click to expand...
Click to collapse
Anyone figure this out yet? Everything was working fine before the last update.

I figured out the solution for the Samsung Gear S3 "this device does not support gear" issue! I am going to quote you all so you get a notification about my fix. Please scroll down for the guide!
spirreal said:
Anyone figure this out yet? Everything was working fine before the last update.
Click to expand...
Click to collapse
jacinf said:
Same issue here on Pixel XL with my brand new Gear S3 Frontier.
No Apps
No Watchfaces
No Samsung Pay.
Just "This device does not support Gear" or an empty Galaxy Apps store when it does load.
Click to expand...
Click to collapse
Matija11 said:
I have exactly same problems as Vladimir... error code 0001 in Samsung gear app when trying to install new watch face or any new program. The only difference is that I'm using Gear fit 2 and have LG G4 phone.
I tried to connect my Gear fit 2 with old Samsung Galaxy S3 phone and Samsumg Gear app worked perfect... so I guess is an Samsung gear app issue on non Samsung phones.
I contacted Samsung customer support and this was their answer:
Thank you for contacting us. We appreciate the opportunity to assist you.
From what you wrote, we understand that you are unable to install applications and watchfaces on your Gear Fit 2 while using your LG phone, and factory resetting your phone and gear and Samsung Gear application did not solve the issue.
We kindly inform you that we sent your case to the department in charge with Samsung Gear for investigation and we are expecting an answer from them.
We thank you for your patience in this matter. We will contact you as soon as we receive a reply from them.
In the meantime, if you encounter any other unexpected situation and have more questions, please do not hesitate to contact us and our support team will assist you with all the necessary information.
Also, if you visit the Content & Services Customer Support Website, http://help.content.samsung.com, you will be able to find all Samsung Content and Services we support in your country.
Thank you for using our services. Your satisfaction is very important to us.
Kind regards,
Bruce
Customer Service Center
This was week ago and still no answer from gear department :/
Click to expand...
Click to collapse
dejt4 said:
Vladimir did you find any solution?
I'm try with phones OnePlus 2 and iPhone 7+ and I have the same issue
Click to expand...
Click to collapse
spirreal said:
My Gear S3 updated a few days ago and now the Galaxy app store will not open. I get a blank page when I click on "More" at the bottom of the Watch Faces page. It worked fine before the latest update.
Click to expand...
Click to collapse
dado75 said:
Hey guys,
i have no idea what to do to make Galaxy store working again.
I have Gear S3 Frontier connected on my non-Samsung phone (Nexus 6p). Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
From Gear app I choose VIEW MORE WATCH FACES and then i get this error: "retunCode":"0","errorCode":"0001","errorMsg":"System Error!-(0001)"
I allready reinstal all samsung apps, reset my Gear S3 I also try to pair my watch to another phone and also get this error?!?!
Just for info, Gear app works. On phone I can see battery status, RAM and Storage status. Also can communicate with watch (Find my gear)...problem is present only when try to go to Galaxy store.
Has anyone idea what is that error for and how to solve this problem?
Tnx, Vladimir
Click to expand...
Click to collapse
Hey I know this is from 2 months ago but I thought I'd let you all know (and anybody who might find this page via Google) that I figured it out!
OK so you know how when you are first attempting to setup the watch it asks you to visit a website? You HAVE to visit that website if you want it to work on a non-Samsung phone! You cannot go to the Play Store and search for the Samsung Gear App. Why Samsung did this I have no idea. Basically what they have are TWO DIFFERENT Samsung Gear apps that appear to be identical; except one is for Samsung phones and one is for all others. WHY THEY DECIDED NOT TO STATE THIS ON THE APP PAGE IS BEYOND ME.
Anyway if you are having this problem, uninstall your Samsung Gear app. Then go to your watch, go to settings and choose the option to connect it to a new phone. On your cell phone, go to the website it tells you to. The website will ask you if you are using a Samsung phone or another phone, so obviously don't click the Samsung option. This will give you a direct link to the Samsung Gear app that is meant for all other phones.
Again it's a really bizarre thing on Samsung's part but I am so glad to have figure it out and I hope my post helps you guys or anyone else Googling this issue in the future.
EDIT: The website is http://apps.samsung.com/gear

Related

Uber is now available for the S2

Just downloaded it from the Gear app store, and seems to be working nicely from a quick glance. Didn't book a car yet, but it connected to my account, found my location etc. Also seemed to be working on 3g with the watch remotely connected to the phone (not via BT), which means it should work even if the phone isn't on you (though I'd totally test this for real before counting on it )
Annoying that you need a companion phone app even if you have the normal app installed on your phone, bit seems to work well.
Mubble said:
Annoying that you need a companion phone app even if you have the normal app installed on your phone, bit seems to work well.
Click to expand...
Click to collapse
Agree, though at least it seems to also work when connected remotely to the phone, so hopefully this means you don't need to have the phone with you for it to work.
For those interested, eBay app is now also available in the store since earlier today...
I can't see an Uber app in the Gear store. Is it a paid app, and are you on Samsung phones?
tardis_42 said:
I can't see an Uber app in the Gear store. Is it a paid app, and are you on Samsung phones?
Click to expand...
Click to collapse
I'm on a Samsung phone (note 4), but it's not a paid app
Avatiach said:
I'm on a Samsung phone (note 4), but it's not a paid app
Click to expand...
Click to collapse
I also can't find it in the store. Probably not available in every country...
I'm in the US though. My guess is the same Samsung-phones-only restriction that applies to paid apps also applies to free apps that support some kind of in-app billing - which Uber would have to, if it plugs into a separate app instead of the regular Play Store one.
I really hope Samsung fixes this soon.
Can't find Uber on Samsung Apps for S2. No matter paid or free apss. Samsung phone.
tardis_42 said:
I'm in the US though. My guess is the same Samsung-phones-only restriction that applies to paid apps also applies to free apps that support some kind of in-app billing - which Uber would have to, if it plugs into a separate app instead of the regular Play Store one.
I really hope Samsung fixes this soon.
Click to expand...
Click to collapse
I am on a Samsung phone as well and Uber is not visible for me....
straylight23 said:
I am on a Samsung phone as well and Uber is not visible for me....
Click to expand...
Click to collapse
Strange indeed...I can see it now and it's even on the Staff Picks section (see attached). My full setup - Tmo 3G Gear S2; Tmo Samsung Note 4 phone, in the US on Tmo network
Hi everyone! Can anyone get the installation file from the Samsung App store and upload it here? it's possible?
Even with paid apps now showing up, presumably meaning everyone should have access to all the same apps, I still can't see the Uber app in the store!
Maybe the S2 sport and classic have different hardware numbers or something, and Uber did something dumb and only enabled the app for one of them? I'm on classic; any other classic users want to chime in with whether or not you can access the Uber app?
I'm on sport version and I still can't find this app in the store. News about Uber is fake? I didn't find any information about it but this forum
Stucane said:
I'm on sport version and I still can't find this app in the store. News about Uber is fake? I didn't find any information about it but this forum
Click to expand...
Click to collapse
See screenshot here: http://forum.xda-developers.com/showthread.php?p=64147059
I tried contacting Uber support about this and they replied with instructions to download the phone app. Replied letting them know it's customary to read support tickets before answering them. Will update if I get anything useful from them.
Just switched phone from Samsung Galaxy Alpha to Blackberry Priv. Uber S2 app was available on the Alpha but can't find it on the Priv. Pretty annoying. Anyone else notice the same?
I can not find the app in Gear Store - Have a Gear S2 sport version - bought in Norway.
Uber responded this on twitter to me:
"@SimenPR Please note that the Uber app is only available for the S2 model."
Very little helpful in other words.... I have a Samsung Galaxy S6 Edge..
nothing here - Gear S2 Classic + BlackBerry Priv
cant find on my phone
Not shown on the market in my country
Does anyone know how to get the installer and install it manually?

Samsung Gear App Update

Hi Everyone,
I just received an update to my Samsung Gear App on my Note 5 this morning.
Does anyone have any idea what new features that update might have for the Gear S2?
Thanks
Updated: Not sure if I actually received a new update or not. It looks like my app version says that it is still the one that was released in November on the play store. But my app definitely prompted and did an update this morning. Anyone else seeing this?
I got it as well, but see no differences.
Not the "Samsung Gear" app, only the "Gear Plugin", and the "Samsung Accessory Service" applications are updated today (in my case, on HTC One M9 - Hungary).
Nothing noticeable changes, the changelog say "Fix socket issue" on Accessory Service, and "Support M OS" on Gear Plugin...
Ah ok, thanks for the information, I was hoping for some good stuff haha.....owell
rgburress said:
Ah ok, thanks for the information, I was hoping for some good stuff haha.....owell
Click to expand...
Click to collapse
FYI:
If you get an update for the Samsung Gear Manager, it'll change NOTHING on your Gear S2 (for that, you need a firmware-update of the Gear S2)...

How do you make the store show all items?

I apologize if it has been asked, but I couldn't find anything on it. I have an LG V10 and I know Samsung users get the "full" store. For example, my friend has the same watch but has a Note 4 and he can download the Pip Boy watch. Is there any way to install the Samsung version of the store, or an I just out of luck?
fixxxer7 said:
I apologize if it has been asked, but I couldn't find anything on it. I have an LG V10 and I know Samsung users get the "full" store. For example, my friend has the same watch but has a Note 4 and he can download the Pip Boy watch. Is there any way to install the Samsung version of the store, or an I just out of luck?
Click to expand...
Click to collapse
I and a lot of others have the same issue. I thought it was because I have a non Samsung phone, but I tried through my wifes Note 4 and no luck.. Can't find/see and search everything. SUCKS!!
iteam said:
I and a lot of others have the same issue. I thought it was because I have a non Samsung phone, but I tried through my wifes Note 4 and no luck.. Can't find/see and search everything. SUCKS!!
Click to expand...
Click to collapse
That's really unfortunate. I thought for sure it was a Samsung/non-samsung issue. I guess I'll have to wait it out in hopes of an update to the store ?
Hi,
I use Surfeasy VPN.
This way I can select different region/country. then open the samsung Gear apps and see if there are any 'extra apps'
my problem was solved after upgrading samsung store to galaxy apps
ricardo.brenner said:
my problem was solved after upgrading samsung store to galaxy apps
Click to expand...
Click to collapse
Where do we find that apk or upgrade for a non Samsung phone?

Samsung Pay

Got this in my watch.
Bluetooth or Carrier Version? Also is this in the USA?
coolhandz said:
Got this in my watch.
Click to expand...
Click to collapse
Bluetooth in USA. My NFC enables now and it lets me pick tap to pay.
Lucky...Im the same...Bluetooth and in the USA....but Nothing...... Did you do anything on the phone with Gear Manager?
coolhandz said:
Bluetooth in USA. My NFC enables now and it lets me pick tap to pay.
Click to expand...
Click to collapse
Tigersfan1982 said:
Lucky...Im the same...Bluetooth and in the USA....but Nothing...... Did you do anything on the phone with Gear Manager?
Click to expand...
Click to collapse
I didn't touch anything. Saw i had a new notification and that is what popped up. It says to push and hold back button to install samsung pay. When i do that it opens galaxy apps on my phone (note 5) and i get a message stating app is unavailable. Going to l go to the store tonight or tomorrow and try it to see what happens.
Hmmmm....Hopefully this is finally an end to the extremely slow rollout
Nothing
coolhandz said:
Got this in my watch.
Click to expand...
Click to collapse
I have not gotten it yet...
I got the same message. The app is installed on my watch (Gear S2 Classic Platinum with Bluetooth). My phone is a S7 Edge. I get the "This app is not available for your device. (com.samsung.android.samsungpay.gear.2290:4002)" error message. Check occasionally, to see if there is an update to the phone app, but so far nothing. BTW, I have been using Samsung Pay, on the S7 Edge from the day I received it, and it works fine.
Can't they just not make it to where you can select, either Samsung Pay or Android Pay???
Here we go!
Ok. Got this far anyway. So disappointed.
coolhandz said:
Here we go!
Click to expand...
Click to collapse
I finally found Samsung Pay Beta app, but sadly I got the same error. Gear S2 Classic Bluetooth/Wi-Fi in USA here.
I haven't gotten the watch firmware update yet, but my Gear app on my Note 4 phone just started showing a new link to "Samsung Pay Beta." Clicking on it (so far) gets an error message: "this app is not available for your device."
where do I download app?
New update. Won't let me add any of my Wells Fargo cards at this time, but it would let me add my Amazon Chase Visa. Going to give it a try here in a little bit. Wish me luck!
Guntert said:
where do I download app?
Click to expand...
Click to collapse
That's a good question. Mine just showed up. I've searched for it in Galaxy Apps, but it doesn't show.
coolhandz said:
That's a good question. Mine just showed up. I've searched for it in Galaxy Apps, but it doesn't show.
Click to expand...
Click to collapse
Do you have the BT or a Carrier version? I ask cause I have an AT&T version and I haven't received an update nor can I find it in the app store (Galaxy App).
LVGN said:
Do you have the BT or a Carrier version? I ask cause I have an AT&T version and I haven't received an update nor can I find it in the app store (Galaxy App).
Click to expand...
Click to collapse
I've got the BT version. I'd imagine carrier will take longer.
coolhandz said:
I've got the BT version. I'd imagine carrier will take longer.
Click to expand...
Click to collapse
You're probably right and I really don't see why it should since its nothing that would be carrier specific.
Clicked the Samsung Pay Beta under the Gear Manager. I get this....grrrrr

Before I buy, will OP6 work with Samsung gear S3 100%?

I have a S7 that will be replaced soon and I rather have a OP6 than a S9, but it has to work with my Gear S3 and use all it's functions like Samsung pay, phonecalls, Samsung health. Also that the Bluetooth can handle 2 Connie tons at the same time like bt audio in my car/Sony bt headphones.
all exept samsung pay will work. having op6 or s9 to decide, i wouldn't even consider s9..
Haven't tested samsung pay but everything else is working fine on mine.
I get my op6 Tuesday, and one of the first things I'll do is set up my gear s3. I'm really hoping Samsung pay will work. According to some initial research, it's seems possible. Lots of mixed results. I'll definitely come back with some results next next week.
I have a Bluetooth Gear S3 classic and an OnePlus 6. Everything works (Samsung pay included) though I had to use apkmirror to download the Samsung Pay (gear plug-in) app.
Sent from my ONEPLUS A6003 using Tapatalk
_Dennis_ said:
I have a Bluetooth Gear S3 classic and an OnePlus 6. Everything works (Samsung pay included) though I had to use apkmirror to download the Samsung Pay (gear plug-in) app.
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
Yeah looked like from what I read you have to have the "plug-in" app, but I thought you could get it from the playstore. Did it not show up in the playstore?
Edit: now that I think about it, it's all done through the Samsung gear app. However others have had the same issue where the plug-in fails to install. In which case the solution is as Dennis says above.
yeah I don't think Number Sync will work but via Bluetooth it will, My Gears S2 works so the S3 should be fine via Bluetooth
b.huss2 said:
Yeah looked like from what I read you have to have the "plug-in" app, but I thought you could get it from the playstore. Did it not show up in the playstore?
Edit: now that I think about it, it's all done through the Samsung gear app. However others have had the same issue where the plug-in fails to install. In which case the solution is as Dennis says above.
Click to expand...
Click to collapse
It was not on the play store for me, but apkmirror is run by the Android police guys and is reliable. They even show when the signature for a file is the same as on the play store (which it is for everything I've come across).
Sent from my ONEPLUS A6003 using Tapatalk
Been using my Gear S3 (Frontier) with no problems at all. Works very well thus far - enough to get me to dump my Apple Watch finally.
Now to find a way to replace the stupid 1+ phone app and this is a keeper for sure.
I have a 5t and a gear s3.
Everything works fine calls etc. Samsung pay is the hardest to get working. I had to install the apk from apk mirror. Also if yous ever chnage roms use titanium backup to backup every samsung app and its services or the watch will need to reset itself.
Btw if u root. Use magisk hide to hide all the samsung apps.
Fyi use google messages so u can reply on the watch. And if u can/want use googles phone app.
Thank you for all your input!
Now I can go agead and order the phone:good:
Working:
Latest version of samsung pay APK doesn't work.
Downloaded much older version and it worked like a charm:
https://www.apkmirror.com/apk/samsu...-gear-1-5-6306-android-apk-download/download/
You might need to enable "install unknown apps"
ukon16 said:
Working:
Latest version of samsung pay APK doesn't work.
Downloaded much older version and it worked like a charm:
]
You might need to enable "install unknown apps"
Click to expand...
Click to collapse
Hey mate. I tried installing this on my oneplus 6 , the apk file installs fine but when I open it I get the following error message.
''Unable to continue using samsung pay, your gear may not be supported.''
Was it the oneplus 6 you managed to get this working on ? or was it a different model.
Cheers
statued said:
Hey mate. I tried installing this on my oneplus 6 , the apk file installs fine but when I open it I get the following error message.
''Unable to continue using samsung pay, your gear may not be supported.''
Was it the oneplus 6 you managed to get this working on ? or was it a different model.
Cheers
Click to expand...
Click to collapse
I got that message too and several errors trying to reach the server but eventually it'll work. Try uninstalling samsung pay plugin, gear app and factory reset on the watch, then download both apps on the phone, pair with the gear app, when you install the smasung pay plugin using the apk, tap on update and then add your cards
I hear that it's better then it was but still can be flaky. Just gotta play some games to get it to wrok right I guess. Gonna wait for the new S4 watch that is ditching Tizen OS and finally going with Android Wear OS.
statued said:
Hey mate. I tried installing this on my oneplus 6 , the apk file installs fine but when I open it I get the following error message.
''Unable to continue using samsung pay, your gear may not be supported.''
Was it the oneplus 6 you managed to get this working on ? or was it a different model.
Cheers
Click to expand...
Click to collapse
OnePlus 6. Find the 1.5 apk and install that.
Worked for me. Newer versions tended to give me errors like you did.
Been using samsung pay for the past month successfully. Extra bonus, the 1.5 apk has limited compatibility with the samsung gear app unlike later versions. A nice bonus is if safetynet fails(ie: magisk failed to hide it), samsung pay on the watch still works flawlessly.
FlexFocus said:
I have a S7 that will be replaced soon and I rather have a OP6 than a S9, but it has to work with my Gear S3 and use all it's functions like Samsung pay, phonecalls, Samsung health. Also that the Bluetooth can handle 2 Connie tons at the same time like bt audio in my car/Sony bt headphones.
Click to expand...
Click to collapse
I don't know if Samsung pay will work or not because I have a rooted op6 phone, and I know it doesn't work very well with rooted phones. I finally just broke down and bought a Galaxy S5 for 75 bucks on eBay and I have it plugged in at home 24/7. I used to set up my watch and Samsung pay and since it's a Samsung phone it works 100% over the internet. Non-samsung phones require a Bluetooth connection with their host phone to work with all of the features. So my Samsung phone at home connects with my gear S3 watch over the internet no matter where I am. it works like a champ for me and I'm not having to wipe my watch and reset it up every 3 days because I'm messing around with my Op6. I have been thinking about trying to get at work I'm going to be 6 just for grins and if I do I will report back here lol.
I have been using the gear S3 frontier with the op6 from the beginning, I've had the phone since launch, and everything works 100%.
Use magisk hide so Samsung pay works on one plus.
I have the Gear S3 Frontier with a Oneplus 6T that just arrived yesterday.
Everything was downloaded and installed by the Google Play store.
It works just like it did on the Samsung Galaxy Note 5.
Now I'm wondering if Samsung Pay will detect if I root or not. I did not take this chance on my Galaxy Note 5

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