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I have a nexus 5X.
The App from Samsung donot work with my Phone.
When i try to look for it in play store, i cannot find it, from the link that you have from watch, you will see it in play store, but is not compatible with the Phone [emoji22]
Enviado desde mi Nexus 5X mediante Tapatalk
At the moment the Gear will not work with Marsmallow.
Gruß Kai
Yeah hasn't been able to stay connected to Marshmallow phones since October 12. Have to do a reset of S2 every time they go out of range of each other.
A user on Android Central with a Nexus 6 on Marshmallow is reporting that there is a firmware update under About Gear in the Gear app that has fixed the Bluetooth connection issue. I don't have my S2 with me at the moment, so anyone with a Marshmallow phone should check for the Firmware. Please let us know if you're successful in repeatedly reconnecting without having to do a reset every time you go out of range. Thanks!
Just got my Gear S2 updated firmware applied last night and it fixes the issue with the need to reset the device when you loose bluetooth connection. All they need to do for me now is find a way to update the Gear apps on the playstore to accept my Nexus 5X as a legit device so I don't have to sideload it. Things are really looking up.
jentous said:
Just got my Gear S2 updated firmware applied last night and it fixes the issue with the need to reset the device when you loose bluetooth connection. All they need to do for me now is find a way to update the Gear apps on the playstore to accept my Nexus 5X as a legit device so I don't have to sideload it. Things are really looking up.
Click to expand...
Click to collapse
I'm gonna assume that you've already checked the Play Store again after installing the firmware update, so it is strange that they haven't updated the Gear app on the Play Store.
I can confirm that I have repeatedly been able reconnect my S2 to my Nexus 5 on Marshmallow after I installed the S2 firmware update that was available in the USA in the Gear app under the About Gear settings. I went from firmware version R720XXU2AOIL to R720XXU2AOJ3. I found that even after installing the firmware, I had to do one Light Reset on the S2 before the S2 would reconnect.
So far so good. Have intentionally gone out of range 6 times and reconnected all 6 times. Will report back if situation changes.
FitzAusTex said:
I'm gonna assume that you've already checked the Play Store again after installing the firmware update, so it is strange that they haven't updated the Gear app on the Play Store.
Click to expand...
Click to collapse
The app from play store, from 12th oct (current version that i can see at play store), is not compatible with my phone, nexus 5X, so, i cannot install it.
if the app is not compatible with my phone is for android 6. A firmware update without this app is for nothing
overon37 said:
The app from play store, from 12th oct (current version that i can see at play store), is not compatible with my phone, nexus 5X, so, i cannot install it.
if the app is not compatible with my phone is for android 6. A firmware update without this app is for nothing
Click to expand...
Click to collapse
Weird. I'm using a Nexus 5, and maybe because I installed it prior to upgrading my phone to Marshmallow I have access to the Gear app. I can send you the apk if you don't have it. It downloads the Gear Plugin and the Samsung Accessory Service apps, and I couldn't back up those apks (or I don't know how to), so I can't provide those two, but perhaps if you have the Gear apk, it'll trigger downloading those two like it did for me. No idea why the app is compatible with a Nexus 5, but not a 5X.
FitzAusTex said:
Weird. I'm using a Nexus 5, and maybe because I installed it prior to upgrading my phone to Marshmallow I have access to the Gear app. I can send you the apk if you don't have it. It downloads the Gear Plugin and the Samsung Accessory Service apps, and I couldn't back up those apks (or I don't know how to), so I can't provide those two, but perhaps if you have the Gear apk, it'll trigger downloading those two like it did for me. No idea why the app is compatible with a Nexus 5, but not a 5X.
Click to expand...
Click to collapse
i have then, from other post, two files, two apks, now i have then on it installed. But..... the big Q is, when those apks have an update i will not be able to do it
and.... if is not available for nexus 5x, is for android 6? so, is not compatible with it?
i will wait to buy it, i bought it 3 days ago, and returned it.....
overon37 said:
i have then, from other post, two files, two apks, now i have then on it installed. But..... the big Q is, when those apks have an update i will not be able to do it
and.... if is not available for nexus 5x, is for android 6? so, is not compatible with it?
i will wait to buy it, i bought it 3 days ago, and returned it.....
Click to expand...
Click to collapse
since Samsung has actually released a firmware update that fixed (so far) the Bluetooth connection issue, I think they will update the Gear app, momentarily. Also, they never certified the 5X or the 6P, since they are brand new. I think this will be sorted out soon enough.
Oh, and there are three apks, not two. Two at first, but they added the Samsung Accessory Service apk afterwards.
yes, 3 files, i have donwload all of them all running...... i will try to test it before buy the watch
Ok, let´s go
I went to a Samsung store, try with a gear s2.
bluetooth pair ok, no problem, like always. From phone or from app
But, when you try to connect from app (i installed 3 apks)... nothing, no way.
Got this in my watch.
Bluetooth or Carrier Version? Also is this in the USA?
coolhandz said:
Got this in my watch.
Click to expand...
Click to collapse
Bluetooth in USA. My NFC enables now and it lets me pick tap to pay.
Lucky...Im the same...Bluetooth and in the USA....but Nothing...... Did you do anything on the phone with Gear Manager?
coolhandz said:
Bluetooth in USA. My NFC enables now and it lets me pick tap to pay.
Click to expand...
Click to collapse
Tigersfan1982 said:
Lucky...Im the same...Bluetooth and in the USA....but Nothing...... Did you do anything on the phone with Gear Manager?
Click to expand...
Click to collapse
I didn't touch anything. Saw i had a new notification and that is what popped up. It says to push and hold back button to install samsung pay. When i do that it opens galaxy apps on my phone (note 5) and i get a message stating app is unavailable. Going to l go to the store tonight or tomorrow and try it to see what happens.
Hmmmm....Hopefully this is finally an end to the extremely slow rollout
Nothing
coolhandz said:
Got this in my watch.
Click to expand...
Click to collapse
I have not gotten it yet...
I got the same message. The app is installed on my watch (Gear S2 Classic Platinum with Bluetooth). My phone is a S7 Edge. I get the "This app is not available for your device. (com.samsung.android.samsungpay.gear.2290:4002)" error message. Check occasionally, to see if there is an update to the phone app, but so far nothing. BTW, I have been using Samsung Pay, on the S7 Edge from the day I received it, and it works fine.
Can't they just not make it to where you can select, either Samsung Pay or Android Pay???
Here we go!
Ok. Got this far anyway. So disappointed.
coolhandz said:
Here we go!
Click to expand...
Click to collapse
I finally found Samsung Pay Beta app, but sadly I got the same error. Gear S2 Classic Bluetooth/Wi-Fi in USA here.
I haven't gotten the watch firmware update yet, but my Gear app on my Note 4 phone just started showing a new link to "Samsung Pay Beta." Clicking on it (so far) gets an error message: "this app is not available for your device."
where do I download app?
New update. Won't let me add any of my Wells Fargo cards at this time, but it would let me add my Amazon Chase Visa. Going to give it a try here in a little bit. Wish me luck!
Guntert said:
where do I download app?
Click to expand...
Click to collapse
That's a good question. Mine just showed up. I've searched for it in Galaxy Apps, but it doesn't show.
coolhandz said:
That's a good question. Mine just showed up. I've searched for it in Galaxy Apps, but it doesn't show.
Click to expand...
Click to collapse
Do you have the BT or a Carrier version? I ask cause I have an AT&T version and I haven't received an update nor can I find it in the app store (Galaxy App).
LVGN said:
Do you have the BT or a Carrier version? I ask cause I have an AT&T version and I haven't received an update nor can I find it in the app store (Galaxy App).
Click to expand...
Click to collapse
I've got the BT version. I'd imagine carrier will take longer.
coolhandz said:
I've got the BT version. I'd imagine carrier will take longer.
Click to expand...
Click to collapse
You're probably right and I really don't see why it should since its nothing that would be carrier specific.
Clicked the Samsung Pay Beta under the Gear Manager. I get this....grrrrr
How do I get the most recent update? My Gear Manager shows I'm up to date but I haven't updated in a while.
Not sure I have the same issue
I am having the same issue. What version of Gear Plugin and Samsung Gear app are you using. I am using 2.2.16070451 for the Samsung Gear app. And 2.2.03.16071152 for the Gear Plugin.
That's the same version I have this is weird
---------- Post added at 01:43 AM ---------- Previous post was at 01:42 AM ----------
I am seeing so many articles talking about the update and download and I don't even have the update keeps saying I currently up to date
Has anyone for this update yet?
I have the same problem. My Gear s2 is the "regular" version (not a carrier version and not the classic). Also using 2.2.16070451 Gear app. & 2.2.03.16071152 Gear Plugin.
I'm not for sure that anyone has this update
k9carguy said:
I'm not for sure that anyone has this update
Click to expand...
Click to collapse
People have had theirs updated, just not us for some reason.
jwohl said:
People have had theirs updated, just not us for some reason.
Click to expand...
Click to collapse
I'm not sure because there isn't a single video about the update no one talking about the update if they have its a very few that have it for some reason
whats weird is i received an update the day that i saw an a article saying a big update is being rolled out. but i have the same version as the above, so who knows what update i received. or what it does. maybe its an update to prepare for the big update, to make sure our phones and watches will be able to take it with minimal issues. just guessing,
pokergooch said:
whats weird is i received an update the day that i saw an a article saying a big update is being rolled out. but i have the same version as the above, so who knows what update i received. or what it does. maybe its an update to prepare for the big update, to make sure our phones and watches will be able to take it with minimal issues. just guessing,
Click to expand...
Click to collapse
The only update I got was the watch app update. Not the actual watch update though. Maybe that's the problem? Maybe it see's the app updated and thinks the watch is updated as well?
It's crazy because I haven't seen a video on YouTube about the update I got the Samsung pay update which updated the gear app but have not received an update for the watch itself
Called Samsung and they said I should definitely have had the update from the 15th and did verify that my phone still has the old firmware. They could not help me over the phone and told me to take it to a Samsung shop at Best Buy. I will do that today and see what happens.
jwohl said:
Called Samsung and they said I should definitely have had the update from the 15th and did verify that my phone still has the old firmware. They could not help me over the phone and told me to take it to a Samsung shop at Best Buy. I will do that today and see what happens.
Click to expand...
Click to collapse
Haha, that's not gonna result in anything. Just have to be patient, like any update, they roll them out in stages over time.
Sent from my Nexus 6P using Tapatalk
Yep went to the Samsung shop and they are complete and utter morons. Totally incompetent. All they did was make it so I had to reinstall all my watch-faces and the phone app now gives me an error when I try to re-order apps and crashes. She couldn't even understand what I was talking about regarding a firmware update for the watch. No matter what way I tried to explain it over and over. Such a difference between Apple support and Samsung so called "support". What a joke. Now I am worse off from when I started. No update and and the app now crashes. Great, Looks like I'll be trading this in for a Android Wear watch when the new ones come out.
Finally got the update! Samsung support still sucks though. Hope this fixes the broken app issue that they broke.
Got mine today
Got my official update last week and it bricked my watch. Now in boot loop and under recovery menu factory reset is missing, only download, which as far as i can tell is totally useless and shut down. So have to take it to the 4th Samsung shop, the ones i have been at are of no help.
So nice, thank you for the OFFICIAL wonderful update, be careful, it could turn your watch into a bracelet.
Yeah I now have no faith in their support. The app is still broken and Samsung doesn't seem to give a damn let alone be able to fix it. I hope my S7 Edge has no problems until I pay it off. If a company cannot provide support or is unwilling to do so, there is no reason to purchase their products, plain and simple. Not getting the Gear S3 when it comes out which I was going to do, not getting the Tab S3 when that comes out which I was also going to do. I'll go with an Android Wear 2.0 watch when they start hitting stores and keeping my Ipad Air 2.
So I got the classic from Bell and I notice there is no samsung pay app. Any canadians with the watch have this problem as well? Or is it samsung is not yet available in Canada?
Thanks
fatbuccha said:
So I got the classic from Bell and I notice there is no samsung pay app. Any canadians with the watch have this problem as well? Or is it samsung is not yet available in Canada?
Thanks
Click to expand...
Click to collapse
I have been bugging Samsung since I got my S3 two weeks ago and they just emailed me this morning saying a new Gear Manager was released today and this will allow us to get Samsung Pay on our watches. I haven't received the update yet but hopefully later today.
Thanks for the info. Hopefully will get it soon. So samsung pay is not installed on your gear s3 as well?
Sword Fish said:
I have been bugging Samsung since I got my S3 two weeks ago and they just emailed me this morning saying a new Gear Manager was released today and this will allow us to get Samsung Pay on our watches. I haven't received the update yet but hopefully later today.
Click to expand...
Click to collapse
fatbuccha said:
Thanks for the info. Hopefully will get it soon. So samsung pay is not installed on your gear s3 as well?
Click to expand...
Click to collapse
Yes it will be installed on the watch but you need Gear Manager to install it. Right now, Gear Manager won't install it on the watch if your location says you are in Canada.
I see, thanks again
Sword Fish said:
Yes it will be installed on the watch but you need Gear Manager to install it. Right now, Gear Manager won't install it on the watch if your location says you are in Canada.
Click to expand...
Click to collapse
Sword Fish said:
I have been bugging Samsung since I got my S3 two weeks ago and they just emailed me this morning saying a new Gear Manager was released today and this will allow us to get Samsung Pay on our watches. I haven't received the update yet but hopefully later today.
Click to expand...
Click to collapse
Have u got the update yet?
Sent from my Pixel XL
aalupatti said:
Have u got the update yet?
Sent from my Pixel XL
Click to expand...
Click to collapse
No, I emailed the developer who I have been tweeting with asking him when this update will come through. He hasn't replied yet but then he usually doesn't reply until sometime during the night hours. Must be overseas.
Hey guys,
i have no idea what to do to make Galaxy store working again.
I have Gear S3 Frontier connected on my non-Samsung phone (Nexus 6p). Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
From Gear app I choose VIEW MORE WATCH FACES and then i get this error: "retunCode":"0","errorCode":"0001","errorMsg":"System Error!-(0001)"
I allready reinstal all samsung apps, reset my Gear S3 I also try to pair my watch to another phone and also get this error?!?!
Just for info, Gear app works. On phone I can see battery status, RAM and Storage status. Also can communicate with watch (Find my gear)...problem is present only when try to go to Galaxy store.
Has anyone idea what is that error for and how to solve this problem?
Tnx, Vladimir
dado75 said:
Hey guys,
i have no idea what to do to make Galaxy store working again.
I have Gear S3 Frontier connected on my non-Samsung phone (Nexus 6p). Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
From Gear app I choose VIEW MORE WATCH FACES and then i get this error: "retunCode":"0","errorCode":"0001","errorMsg":"System Error!-(0001)"
I allready reinstal all samsung apps, reset my Gear S3 I also try to pair my watch to another phone and also get this error?!?!
Just for info, Gear app works. On phone I can see battery status, RAM and Storage status. Also can communicate with watch (Find my gear)...problem is present only when try to go to Galaxy store.
Has anyone idea what is that error for and how to solve this problem?
Tnx, Vladimir
Click to expand...
Click to collapse
I just checked and I'm not having any issues getting into the store on my 6p. Sorry bud
Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
Click to expand...
Click to collapse
Can you give more details?
Maybe you received any kind of update... maybe Firmware update for "Gear"...
Btw... which Gear S3?
SM-R760 or SM-R770 or ...
And your Firmware Version is now?
Sometimes damn auto updates creates "funny" sideeffects...
Samsung is also known as "Master of Changes"...
They easy disable something... in "new" Software...
Best Regards
Similar issue-Axon 7
My Gear S3 updated a few days ago and now the Galaxy app store will not open. I get a blank page when I click on "More" at the bottom of the Watch Faces page. It worked fine before the latest update.
dado75 said:
Hey guys,
i have no idea what to do to make Galaxy store working again.
I have Gear S3 Frontier connected on my non-Samsung phone (Nexus 6p). Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
From Gear app I choose VIEW MORE WATCH FACES and then i get this error: "retunCode":"0","errorCode":"0001","errorMsg":"System Error!-(0001)"
I allready reinstal all samsung apps, reset my Gear S3 I also try to pair my watch to another phone and also get this error?!?!
Just for info, Gear app works. On phone I can see battery status, RAM and Storage status. Also can communicate with watch (Find my gear)...problem is present only when try to go to Galaxy store.
Has anyone idea what is that error for and how to solve this problem?
Tnx, Vladimir
Click to expand...
Click to collapse
Vladimir did you find any solution?
I'm try with phones OnePlus 2 and iPhone 7+ and I have the same issue
I have exactly same problems as Vladimir... error code 0001 in Samsung gear app when trying to install new watch face or any new program. The only difference is that I'm using Gear fit 2 and have LG G4 phone.
I tried to connect my Gear fit 2 with old Samsung Galaxy S3 phone and Samsumg Gear app worked perfect... so I guess is an Samsung gear app issue on non Samsung phones.
I contacted Samsung customer support and this was their answer:
Thank you for contacting us. We appreciate the opportunity to assist you.
From what you wrote, we understand that you are unable to install applications and watchfaces on your Gear Fit 2 while using your LG phone, and factory resetting your phone and gear and Samsung Gear application did not solve the issue.
We kindly inform you that we sent your case to the department in charge with Samsung Gear for investigation and we are expecting an answer from them.
We thank you for your patience in this matter. We will contact you as soon as we receive a reply from them.
In the meantime, if you encounter any other unexpected situation and have more questions, please do not hesitate to contact us and our support team will assist you with all the necessary information.
Also, if you visit the Content & Services Customer Support Website, http://help.content.samsung.com, you will be able to find all Samsung Content and Services we support in your country.
Thank you for using our services. Your satisfaction is very important to us.
Kind regards,
Bruce
Customer Service Center
This was week ago and still no answer from gear department :/
Same issue here on Pixel XL with my brand new Gear S3 Frontier.
No Apps
No Watchfaces
No Samsung Pay.
Just "This device does not support Gear" or an empty Galaxy Apps store when it does load.
jacinf said:
Same issue here on Pixel XL with my brand new Gear S3 Frontier.
No Apps
No Watchfaces
No Samsung Pay.
Just "This device does not support Gear" or an empty Galaxy Apps store when it does load.
Click to expand...
Click to collapse
Anyone figure this out yet? Everything was working fine before the last update.
I figured out the solution for the Samsung Gear S3 "this device does not support gear" issue! I am going to quote you all so you get a notification about my fix. Please scroll down for the guide!
spirreal said:
Anyone figure this out yet? Everything was working fine before the last update.
Click to expand...
Click to collapse
jacinf said:
Same issue here on Pixel XL with my brand new Gear S3 Frontier.
No Apps
No Watchfaces
No Samsung Pay.
Just "This device does not support Gear" or an empty Galaxy Apps store when it does load.
Click to expand...
Click to collapse
Matija11 said:
I have exactly same problems as Vladimir... error code 0001 in Samsung gear app when trying to install new watch face or any new program. The only difference is that I'm using Gear fit 2 and have LG G4 phone.
I tried to connect my Gear fit 2 with old Samsung Galaxy S3 phone and Samsumg Gear app worked perfect... so I guess is an Samsung gear app issue on non Samsung phones.
I contacted Samsung customer support and this was their answer:
Thank you for contacting us. We appreciate the opportunity to assist you.
From what you wrote, we understand that you are unable to install applications and watchfaces on your Gear Fit 2 while using your LG phone, and factory resetting your phone and gear and Samsung Gear application did not solve the issue.
We kindly inform you that we sent your case to the department in charge with Samsung Gear for investigation and we are expecting an answer from them.
We thank you for your patience in this matter. We will contact you as soon as we receive a reply from them.
In the meantime, if you encounter any other unexpected situation and have more questions, please do not hesitate to contact us and our support team will assist you with all the necessary information.
Also, if you visit the Content & Services Customer Support Website, http://help.content.samsung.com, you will be able to find all Samsung Content and Services we support in your country.
Thank you for using our services. Your satisfaction is very important to us.
Kind regards,
Bruce
Customer Service Center
This was week ago and still no answer from gear department :/
Click to expand...
Click to collapse
dejt4 said:
Vladimir did you find any solution?
I'm try with phones OnePlus 2 and iPhone 7+ and I have the same issue
Click to expand...
Click to collapse
spirreal said:
My Gear S3 updated a few days ago and now the Galaxy app store will not open. I get a blank page when I click on "More" at the bottom of the Watch Faces page. It worked fine before the latest update.
Click to expand...
Click to collapse
dado75 said:
Hey guys,
i have no idea what to do to make Galaxy store working again.
I have Gear S3 Frontier connected on my non-Samsung phone (Nexus 6p). Till yesterday evrthing working fine. From yesterday i can not enter Samsung store.
From Gear app I choose VIEW MORE WATCH FACES and then i get this error: "retunCode":"0","errorCode":"0001","errorMsg":"System Error!-(0001)"
I allready reinstal all samsung apps, reset my Gear S3 I also try to pair my watch to another phone and also get this error?!?!
Just for info, Gear app works. On phone I can see battery status, RAM and Storage status. Also can communicate with watch (Find my gear)...problem is present only when try to go to Galaxy store.
Has anyone idea what is that error for and how to solve this problem?
Tnx, Vladimir
Click to expand...
Click to collapse
Hey I know this is from 2 months ago but I thought I'd let you all know (and anybody who might find this page via Google) that I figured it out!
OK so you know how when you are first attempting to setup the watch it asks you to visit a website? You HAVE to visit that website if you want it to work on a non-Samsung phone! You cannot go to the Play Store and search for the Samsung Gear App. Why Samsung did this I have no idea. Basically what they have are TWO DIFFERENT Samsung Gear apps that appear to be identical; except one is for Samsung phones and one is for all others. WHY THEY DECIDED NOT TO STATE THIS ON THE APP PAGE IS BEYOND ME.
Anyway if you are having this problem, uninstall your Samsung Gear app. Then go to your watch, go to settings and choose the option to connect it to a new phone. On your cell phone, go to the website it tells you to. The website will ask you if you are using a Samsung phone or another phone, so obviously don't click the Samsung option. This will give you a direct link to the Samsung Gear app that is meant for all other phones.
Again it's a really bizarre thing on Samsung's part but I am so glad to have figure it out and I hope my post helps you guys or anyone else Googling this issue in the future.
EDIT: The website is http://apps.samsung.com/gear