Hello community,
I have got an A9 for almost a year now. This begun a few months after buying it (meaning it was not like that from the beginning).
The phone is 100% stock (no root, no unlocked bootloader, no nothing).
The problem is this: When the phone is in a low coverage area (2 bars or less) and I am talking on the phone or using mobile data or even leaving it in my pocket with the mobile data setting turned on (and it is not connected to any wifi network), the phone becomes blazing hot (more than 50 Celsius) and drains the battery within 1 hour max. On the other hand, if mobile data is turned off, or the phone is connected to a wifi, or the mobile signal is full or close to full everything is fine.
I tried factory resetting, I even got the nougat upgrade a couple of days ago and I even tried using it in safe mode, the problem just persists. My only personal conclusion is a hardware malfunction which I truly hope it's not.
If anyone can be of help, it will be much much appreciated.
Hate to say it but every Android phone I've owned does that. It's because its constantly trying to find a signal. You are better just to turn off data in those areas. Unless you need it.
Sent from my 2PQ93 using Tapatalk
Thanks for the reply Jason. But if you noticed it wasn't doing it from the beginning of its life. I mean having the phone in my pocket and warming my leg... That's just too much. Especially now that summer is coming its going to be huge trouble
Manosths said:
Thanks for the reply Jason. But if you noticed it wasn't doing it from the beginning of its life. I mean having the phone in my pocket and warming my leg... That's just too much. Especially now that summer is coming its going to be huge trouble
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update your phone to latest version and do a factory reset, most of the time this fix the problem..
Dr.Anshuman said:
update your phone to latest version and do a factory reset, most of the time this fix the problem..
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Thanks for the answer also, but as I mentioned, I got the update for the Nougat very recently, I tried factory reset and I also tried safe mode but I got one big nothing.
Related
This past weekend I went home to my parents place, and they have a truly godawful internet connection. When you add than on top of the fact that it's a brick house, you get a spotty wifi connection to a slow line combined with a small wifi antenna in a phone usually means that wifi on my phone is terrible when I'm there.
Unfortunately I forgot my laptop this weekend, and wanted to watch some netflix before going to bed. Because I didn't want to destroy my monthly data limit (2gb) I decided to try the wifi. It was working ok at first, long buffers, low quality, but watchable. But then my phone restarted itself.
When it turned back on, I load up the same episode and it does it again. At first I think it's a netflix issue and leave it alone. But the next day while browsing (chrome), it does the same thing. I then realize that all three times, it got hung up while loading. In the case of netflix, loading the episode, and in the case of the browser, whatever page it was. I then turned off the wifi and tried netflix over the 4g connection and it worked perfectly. Same thing with browsing.
Has anyone else encountered this problem, or know about an alternate explanation that could be restarting the phone? If so, do you have a solution? It restarted itself probably a total of 6 times while the wifi was turned on, and not once after I switched it off. At home, with a strong wifi connection, it also never restarts itself.
Thanks for any help.
TL: DR Phone restarts itself while trying to load stuff on a slow wifi connection. Does not restart on 4G or good wifi.
Thanks for the TLDR haha
What ROM are you running? I personally have never had that issue.
Sent from my HTC One X using xda premium
At the moment I am running stock, unrooted. I just got this phone last week after having a Samsung captivate for two years. While I had that thing ROM'd to the gills, but rooting and installing ROMs seems a bit more complicated on this phone and I am taking my time making sure I know what I'm doing first.
cdenney said:
At the moment I am running stock, unrooted. I just got this phone last week after having a Samsung captivate for two years. While I had that thing ROM'd to the gills, but rooting and installing ROMs seems a bit more complicated on this phone and I am taking my time making sure I know what I'm doing first.
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Is the wifi protected?
Sent from my HTC One X using xda premium
I searched and did not see anyone else experiencing this issue. I have a Black 32 GB stock rooted. It worked fantastic for about 2 weeks and then all of a sudden I noticed the following:
Day 1: No SMS received. I was on WIFI and had network signal in the notification bar but did not receive SMS that were sent to me.
Day 2: No Cellular Signal. I looked at the APN and it had disappeared. I attempted to add it again and reboot the phone and it wouldn't add. The phone began rebooting on its own and continuing with a bootloop after running for about 10 seconds it would reboot again. It did this throughout the day. I called Google and they had me do some soft and hard resets. After the soft reset the phone would connect right after startup then disconnect after 2 seconds and reboot itself. I hard reset the phone and relocked the bootloader and reinstalled factory recovery and it is still doing it.
Google has given me authorization for an exchange but I was just wondering if anyone had any ideas because I'd rather not be without a phone for 2 weeks.
BTW I am on Straight Talk
I had a similar issue
I had a similar issue. After a month of functioning normally, my Nexus(rooted using CFroot, stock ROM, T-Mobile) lost the ability to get reception. First, it showed network signal, but cell access was not functional. A few hours later, bars dropped to zero, and it seemed like I could only get reception in the strongest signal areas. I would get signal sporadically when driving, but never when I was stationary. The phone never had problems with rebooting though.
After spending a day trying to fix it, factory reset, relock, flashing a factory image, I called Google, and they warranteed the phone.
nebrando said:
I searched and did not see anyone else experiencing this issue. I have a Black 32 GB stock rooted. It worked fantastic for about 2 weeks and then all of a sudden I noticed the following:
Day 1: No SMS received. I was on WIFI and had network signal in the notification bar but did not receive SMS that were sent to me.
Day 2: No Cellular Signal. I looked at the APN and it had disappeared. I attempted to add it again and reboot the phone and it wouldn't add. The phone began rebooting on its own and continuing with a bootloop after running for about 10 seconds it would reboot again. It did this throughout the day. I called Google and they had me do some soft and hard resets. After the soft reset the phone would connect right after startup then disconnect after 2 seconds and reboot itself. I hard reset the phone and relocked the bootloader and reinstalled factory recovery and it is still doing it.
Google has given me authorization for an exchange but I was just wondering if anyone had any ideas because I'd rather not be without a phone for 2 weeks.
BTW I am on Straight Talk
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flmz said:
I had a similar issue. After a month of functioning normally, my Nexus(rooted using CFroot, stock ROM, T-Mobile) lost the ability to get reception. First, it showed network signal, but cell access was not functional. A few hours later, bars dropped to zero, and it seemed like I could only get reception in the strongest signal areas. I would get signal sporadically when driving, but never when I was stationary. The phone never had problems with rebooting though.
After spending a day trying to fix it, factory reset, relock, flashing a factory image, I called Google, and they warranteed the phone.
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It just seems so much like a software issue as opposed to hardware that it surprises me they are willing to warranty it... but I guess I'm not the expert.
How long did it take you to get your replacement phone?
nebrando said:
It just seems so much like a software issue as opposed to hardware that it surprises me they are willing to warranty it... but I guess I'm not the expert.
How long did it take you to get your replacement phone?
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I got a replacement phone pretty quickly. The phone shipped the day after I ordered the replacement, but YMMV.
Why do you think it was a software issue? The problem persisted after I switch back to a factory image. The replacement phone, running the same software does not have the same issue.
flmz said:
I got a replacement phone pretty quickly. The phone shipped the day after I ordered the replacement, but YMMV.
Why do you think it was a software issue? The problem persisted after I switch back to a factory image. The replacement phone, running the same software does not have the same issue.
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That makes sense that it was a hardware issue. I guess it could be a faulty radio or something. I'm glad to hear you got your device shipped so soon. Did you end up having to pay shipping?
I ran a nexus 5 for about 4 days and went through two of them both having issues holding a signal. Both phones would start with LTE and then drop to 2g go to 3g and then 4g back to no bars and then 2g and 3g. I was stock all the way and I wish the nexus 5 worked better. It could be a software issue as when I took the OTA to 4.4.2 it became worse. All the areas I was in while this happened were areas that were supposed to be strong for 4g and LTE.
That said I I need a phone that is a bit more reliable even though I'm on T-Mobile. I switched to the LG G2. It has a better antennae and doesn't keep bouncing between modes when in various areas.
Does anyone get problems with the data connection hanging? Every hour or two I seem to have to turn data off and back on again to get it to work. When it hangs, only the upload arrow seems to work, and the download arrow does nothing. Also when I turn the data off after it hangs, the data connection seems to take 30 seconds or so to disappear, so I suspect it's crashed. I have had this on a number of android phones over the years, and it's a shame my G Pro 2 is doing the same. The only phone I have ever had that never did it was the iPhone 5s. I have googled it and it appears to be a fairly common problem and some people say it could be the radio stack. I thought about turning the auto mode to 3G only in the mobile networks settings to see if that helps, I'll report back and let you all know.
My LG G Pro 2 display seems to have started flickering every so often and normally when it happens, the screen brightness won't go above 80% and it says it's due to temperature increases. It has been hot in the UK the last few days but as we speak it's around 18 Celsius where I am and it's still doing it. Phone gets warm quickly after not using it for a while, even when I am just lightly browsing the internet with screen brightness set to 30%. It sounds like it's faulty. Anyone had this problem?
Kieran1981 said:
Does anyone get problems with the data connection hanging? Every hour or two I seem to have to turn data off and back on again to get it to work. When it hangs, only the upload arrow seems to work, and the download arrow does nothing. Also when I turn the data off after it hangs, the data connection seems to take 30 seconds or so to disappear, so I suspect it's crashed. I have had this on a number of android phones over the years, and it's a shame my G Pro 2 is doing the same. The only phone I have ever had that never did it was the iPhone 5s. I have googled it and it appears to be a fairly common problem and some people say it could be the radio stack. I thought about turning the auto mode to 3G only in the mobile networks settings to see if that helps, I'll report back and let you all know.
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Hi,
i had an HTC One X+ with which i faced the exact same issue. Turned out issue with something called fast dormancy. After i rooted and installed a custom rom i had access to disabling it.(sometimes its network enabled as well.) However, It worked. Did not face the same issue on my D838.
Try disabling the Fast dormancy option. Last i checked 5457#*838# gives you a hidden service menu with which you might be able to do so. If you are using a F350 then the code is 5457#*350#. (root not required):good::good::good:
---------- Post added at 12:10 AM ---------- Previous post was at 12:01 AM ----------
Kieran1981 said:
My LG G Pro 2 display seems to have started flickering every so often and normally when it happens, the screen brightness won't go above 80% and it says it's due to temperature increases. It has been hot in the UK the last few days but as we speak it's around 18 Celsius where I am and it's still doing it. Phone gets warm quickly after not using it for a while, even when I am just lightly browsing the internet with screen brightness set to 30%. It sounds like it's faulty. Anyone had this problem?
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Hey,
That happened to me only once. And i live i India (so I'm sure its much hotter here) So what i suggest is to get your device checked and replaced from the service center. Might have gotten a faulty piece. That might also solve the 3G problem (unless its the network)
Another option is to try and reinstall stock ROM(after a factory reset of course if it works). If its a software issue then it should work.
All the best :good:
I just started playing with my wife's new idol 3 phone. everything is great so far with the exception of when wifi is turned on I noticed that cellular signal turns off and on sporadically. When wifi is off, the cellular signal never drops.
Updated!!!!!! ALCATEL THANKS!!!
The WiFi and Cellular signal issue is gone!! New update is great.
I have not noticed that. I leave my Wi-Fi on and connects when home without issue. I've check cell signal levels regularly on new phones. My first impression with this phone is that the cell reception is excellent.
igotroot said:
I just started playing with my wife's new idol 3 phone. everything is great so far with the exception of when wifi is turned on I noticed that cellular signal turns off and on sporadically. When wifi is off, the cellular signal never drops.
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I've noticed that a couple times as well. I assumed it was my SIM card as I changed carriers the same time I got this phone. It's not a deal breaker for me as I actually don't use the phone for calls much anyway. But yeah, it needs to be fixed. Just waiting for the next update.
Great, i thought maybe it was her phone in particular. I mean, I accepted the current update thinking that would solve the issue, but it didn't. Same story.....when wifi is on, the cellular signal turns off, on, off, on....maybe within 5 second intervals. Im shocked many people haven't complained about this.
if it wasn't for your response I was going to return the phone back to Amazon and exchange it for another one.
other than that I think the phone is excellent for the money and since my wife really isn't into development and rooting, for her this is the perfect replacement for her defective S4. however I would still like to be able to install a custom recovery at least.
My issue isn't anywhere near as bad as yours I would say. If yours is turning on and off a lot them you may want to replace it. I notice mine turns off once a day for a few seconds but I'm sure it does it more and I just don't see it.
Shodan5150 said:
My issue isn't anywhere near as bad as yours I would say. If yours is turning on and off a lot them you may want to replace it. I notice mine turns off once a day for a few seconds but I'm sure it does it more and I just don't see it.
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I've used my phone to tether a few times and noticed the cell signal drops now and again....there is an app but I can't remember the name..something like "connection stabalizer" that toggles airplane mode on and off when it detects a dead connection....it might do the trick.
I have never experienced any of my previous phones do that, so i will most likely be sending it back for an exchange from Amazon.
igotroot said:
I have never experienced any of my previous phones do that, so i will most likely be sending it back for an exchange from Amazon.
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I have never experienced this either. Have you tried a factory reset yet? I may try that in a couple of days and see what that does for me.
Well see, before i took the latest update the problem existed.........then, after the latest update the issue still exists. So i don't think a factory reset will do it but i will before i actually mail it out.
I reset the phopne and installed a mobile network detect app that notifies me when the signal drops. we'll see what happens.
I have no job so I have the time to blow
I am having the same problem. I am losing the signal repeatedly. It goes to no service then comes on to two or three bars even when I am in the exact same location.
So far so good. 6 hours later and no signal loss yet. On another note, the reset fixed an issue I forgot to mention. when downloading from the play store the download would start and immediately get stuck at 66kb. I would have to start and stop the download two to five times before the app actually downloaded. I just finished installing all my apps without an issue.
Borghi said:
I am having the same problem. I am losing the signal repeatedly. It goes to no service then comes on to two or three bars even when I am in the exact same location.
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Borghi, so your WiFi is on when this occurs too huh?
I will lose signal when on WiFi with LTE enabled. Switch to WCDMA/GSM and it doesn't happen. Weird. Going to factory reset this weekend when my new SD card comes.
Mes3 said:
I will lose signal when on WiFi with LTE enabled. Switch to WCDMA/GSM and it doesn't happen. Weird. Going to factory reset this weekend when my new SD card comes.
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Wow so maybe this is a 100% Idol 3 manufacturing issue that demands for a recall.
Me returning the phone for another one is futile. I mean who doesn't want to keep their phone on LTE???
It might also just be a firmware issue.
Mes3 said:
It might also just be a firmware issue.
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True.....
It's been 28 hours and as care as I know I still have not have a dropped cell signal after the factory reset. If you have an issue will the cell radio try a factory reset first before returning it.
Shodan5150 said:
It's been 28 hours and as care as I know I still have not have a dropped cell signal after the factory reset. If you have an issue will the cell radio try a factory reset first before returning it.
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With the phone connected to Wi-Fi?
igotroot said:
With the phone connected to Wi-Fi?
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Mostly. Wi-Fi was off about 6 hours while I was sleeping. I'm using Network Signal Info Pro to tell me when I lose signal. I know it works cuz I turn on airplane mode and it notified me. I carry the phone around the house so I don't miss a notification. So far in 33 hours still no signal loss.
Hello, I have pixel 7 pro and I'm experiencing difficulties in cell change, often when i put my phone in my pocket, and then I take it off i'm without signal for many seconds.
Anyone with the same problem?
Thanks
Same for me. After the march update is even worse. It take so long to gain back the signal and sometimes I need to reboot the phone or reset the network. Also after the latest update after the boot sometimes it takes 3-5 minutes to get the sim signal..
samueledenicola said:
Same for me. After the march update is even worse. It take so long to gain back the signal and sometimes I need to reboot the phone or reset the network. Also after the latest update after the boot sometimes it takes 3-5 minutes to get the sim signal..
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What sim network?I'm with Fastweb (Wind).
failax said:
What sim network?I'm with Fastweb (Wind).
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Now I'm using Vodafone IT. Yesterday I switched to the esim. I will keep the thread updated to see if the esim is better.
samueledenicola said:
Now I'm using Vodafone IT. Yesterday I switched to the esim. I will keep the thread updated to see if the esim is better.
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you were again with vodafone previously?
failax said:
you were again with vodafone previously?
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Yeah, I only switched from a phisical sim to an esim
In addition to the above, in my case I also hear some strange noises at the beginning of the calls, a kind of "Crack" and sometimes the voice on the other end is choppy, but it is slight and allows me to speak well most of the time.
This does not happen all the time. I am tolerating it for the moment.
I'm experiencing worse reception since the March update. On Verizon.
Yesterday I had to reboot the phone to go from the exclamation mark to LTE.
I'm thinking about doing a wipe/fresh install, hoping that might help.
I ran into this issue with mine while talking with somebody, the phone connection would randomly drop the call... shocking Google hasn't released an update to resolve this issue - it helped forcing me back to a OnePlus 11 device.
Guys, I had this exact issue on my P7P. It was driving me crazy, constantly dropping coverage and taking ages to reconnect, I had both esim and physical sim. I messaged Google support and they said it was a software issue and to wait for a fix. But like most of you I bought this phone months ago so that's not good enough. I eventually got them to do a full replace of my phone under warranty and now I have no more issues. Get them replaced!
Bxperiaz3 said:
Guys, I had this exact issue on my P7P. It was driving me crazy, constantly dropping coverage and taking ages to reconnect, I had both esim and physical sim. I messaged Google support and they said it was a software issue and to wait for a fix. But like most of you I bought this phone months ago so that's not good enough. I eventually got them to do a full replace of my phone under warranty and now I have no more issues. Get them replaced!
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What do you mean for "costantly dropping converage", i have this issue sometimes when i put off the phone from my pocket, but i noticed that if i disable wifi when i'm outside, this happens no more.However I have to do more attempts ..
failax said:
What do you mean for "costantly dropping converage", i have this issue sometimes when i put off the phone from my pocket, but i noticed that if i disable wifi when i'm outside, this happens no more.However I have to do more attempts ..
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I mean I would take my phone out of my pocket and have two exclamation marks. Or I'd be driving and my music would stop and id have the two exclamation marks. I tried absolutely everything and even moved networks and it never improved. Replaced my phone and haven't had an issue since.
Bxperiaz3 said:
I mean I would take my phone out of my pocket and have two exclamation marks. Or I'd be driving and my music would stop and id have the two exclamation marks. I tried absolutely everything and even moved networks and it never improved. Replaced my phone and haven't had an issue since.
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What is the best way to contact Google and get a warranty replacement?
swieder711 said:
What is the best way to contact Verizon and get a warranty replacement?
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I bought mine new from Amazon but I contacted Google directly. I think warranty is from Google so I would message them and see
samueledenicola said:
Now I'm using Vodafone IT. Yesterday I switched to the esim. I will keep the thread updated to see if the esim is better.
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Have you news?
Same here in Germany and Vodafone , since March update worse then before.
Since a full wipe and fresh install of the March update, my cell reception on Verizon has been better. Before that I was updating without wiping and my cell reception often gave me the !
I thought I'd add a comment. I'm on TMobile in Louisiana, USA. I believe reception is the best I've seen personally on pixel 7 pro. One of the things that surprised me most is in building where I work, usually no phone signal, but on this one I can surf the Internet,etc. One other thing to note is, I have a friend with a messed up cell phone, for the longest when you talk to him you can hear an echo. On this phone there is no echo when talking to him which is surprising. I thought he had got another phone but one time after disconnecting from my pixel buds or something similar I heard the echo, and asked him; did he get a new phone because I haven't heard the echo in a while. Come to find out he has the same phone and all I could think is that possibly this phone aka clear calling(which I could be mistaken) had literally cleared up the echo.
I live in the country and have never had any issues. 5G is disabled. It's not even available anywhere near where I live. I've never had 5G coverage as far as I know. So again, personally reception has been good. If you look here, on telegram, and on Reddit there are a lot of weird complaints about reception with this phone. My only complaint about it is battery life. Ever since the November update it's sucked. I get through a day easy, but I should be getting through 2 days without charging and still have 30% no problem.
A month ago I charged my phone while working in my shed. I unplugged the phone and left it in a metal enclosure shelf (bad reception). 18 hrs later I came out and the phone had 100% charge still. It is my work iphone XR that is 2 or 3 years old. I couldn't believe it. 0% idle drain in awful reception over 18hrs. The phone may have been connected to wifi, but still. Had I done that with the p7p the battery would have been at 70% due to Google's crappy software in Google plays eevices and/or hardware searching for signal and never stopping. If they wanna use crap hardware they need better software to control the frequency of signal searching to increase battery life. The balance they've chosen between maintaining good connection signal and maintaining battery life is way too far off balance in favor of maintaining good signal. It's ridiculous and is obvious
I don't have a source or poll to refer to, but I would have to guess that device battery life is a top 3 concern of anyone buying a new device.
My first p7p had really bad connectivity. Returned it under warranty and the new one has been perfect ever since