I just started playing with my wife's new idol 3 phone. everything is great so far with the exception of when wifi is turned on I noticed that cellular signal turns off and on sporadically. When wifi is off, the cellular signal never drops.
Updated!!!!!! ALCATEL THANKS!!!
The WiFi and Cellular signal issue is gone!! New update is great.
I have not noticed that. I leave my Wi-Fi on and connects when home without issue. I've check cell signal levels regularly on new phones. My first impression with this phone is that the cell reception is excellent.
igotroot said:
I just started playing with my wife's new idol 3 phone. everything is great so far with the exception of when wifi is turned on I noticed that cellular signal turns off and on sporadically. When wifi is off, the cellular signal never drops.
Click to expand...
Click to collapse
I've noticed that a couple times as well. I assumed it was my SIM card as I changed carriers the same time I got this phone. It's not a deal breaker for me as I actually don't use the phone for calls much anyway. But yeah, it needs to be fixed. Just waiting for the next update.
Great, i thought maybe it was her phone in particular. I mean, I accepted the current update thinking that would solve the issue, but it didn't. Same story.....when wifi is on, the cellular signal turns off, on, off, on....maybe within 5 second intervals. Im shocked many people haven't complained about this.
if it wasn't for your response I was going to return the phone back to Amazon and exchange it for another one.
other than that I think the phone is excellent for the money and since my wife really isn't into development and rooting, for her this is the perfect replacement for her defective S4. however I would still like to be able to install a custom recovery at least.
My issue isn't anywhere near as bad as yours I would say. If yours is turning on and off a lot them you may want to replace it. I notice mine turns off once a day for a few seconds but I'm sure it does it more and I just don't see it.
Shodan5150 said:
My issue isn't anywhere near as bad as yours I would say. If yours is turning on and off a lot them you may want to replace it. I notice mine turns off once a day for a few seconds but I'm sure it does it more and I just don't see it.
Click to expand...
Click to collapse
I've used my phone to tether a few times and noticed the cell signal drops now and again....there is an app but I can't remember the name..something like "connection stabalizer" that toggles airplane mode on and off when it detects a dead connection....it might do the trick.
I have never experienced any of my previous phones do that, so i will most likely be sending it back for an exchange from Amazon.
igotroot said:
I have never experienced any of my previous phones do that, so i will most likely be sending it back for an exchange from Amazon.
Click to expand...
Click to collapse
I have never experienced this either. Have you tried a factory reset yet? I may try that in a couple of days and see what that does for me.
Well see, before i took the latest update the problem existed.........then, after the latest update the issue still exists. So i don't think a factory reset will do it but i will before i actually mail it out.
I reset the phopne and installed a mobile network detect app that notifies me when the signal drops. we'll see what happens.
I have no job so I have the time to blow
I am having the same problem. I am losing the signal repeatedly. It goes to no service then comes on to two or three bars even when I am in the exact same location.
So far so good. 6 hours later and no signal loss yet. On another note, the reset fixed an issue I forgot to mention. when downloading from the play store the download would start and immediately get stuck at 66kb. I would have to start and stop the download two to five times before the app actually downloaded. I just finished installing all my apps without an issue.
Borghi said:
I am having the same problem. I am losing the signal repeatedly. It goes to no service then comes on to two or three bars even when I am in the exact same location.
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Click to collapse
Borghi, so your WiFi is on when this occurs too huh?
I will lose signal when on WiFi with LTE enabled. Switch to WCDMA/GSM and it doesn't happen. Weird. Going to factory reset this weekend when my new SD card comes.
Mes3 said:
I will lose signal when on WiFi with LTE enabled. Switch to WCDMA/GSM and it doesn't happen. Weird. Going to factory reset this weekend when my new SD card comes.
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Click to collapse
Wow so maybe this is a 100% Idol 3 manufacturing issue that demands for a recall.
Me returning the phone for another one is futile. I mean who doesn't want to keep their phone on LTE???
It might also just be a firmware issue.
Mes3 said:
It might also just be a firmware issue.
Click to expand...
Click to collapse
True.....
It's been 28 hours and as care as I know I still have not have a dropped cell signal after the factory reset. If you have an issue will the cell radio try a factory reset first before returning it.
Shodan5150 said:
It's been 28 hours and as care as I know I still have not have a dropped cell signal after the factory reset. If you have an issue will the cell radio try a factory reset first before returning it.
Click to expand...
Click to collapse
With the phone connected to Wi-Fi?
igotroot said:
With the phone connected to Wi-Fi?
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Click to collapse
Mostly. Wi-Fi was off about 6 hours while I was sleeping. I'm using Network Signal Info Pro to tell me when I lose signal. I know it works cuz I turn on airplane mode and it notified me. I carry the phone around the house so I don't miss a notification. So far in 33 hours still no signal loss.
Related
I searched and did not see anyone else experiencing this issue. I have a Black 32 GB stock rooted. It worked fantastic for about 2 weeks and then all of a sudden I noticed the following:
Day 1: No SMS received. I was on WIFI and had network signal in the notification bar but did not receive SMS that were sent to me.
Day 2: No Cellular Signal. I looked at the APN and it had disappeared. I attempted to add it again and reboot the phone and it wouldn't add. The phone began rebooting on its own and continuing with a bootloop after running for about 10 seconds it would reboot again. It did this throughout the day. I called Google and they had me do some soft and hard resets. After the soft reset the phone would connect right after startup then disconnect after 2 seconds and reboot itself. I hard reset the phone and relocked the bootloader and reinstalled factory recovery and it is still doing it.
Google has given me authorization for an exchange but I was just wondering if anyone had any ideas because I'd rather not be without a phone for 2 weeks.
BTW I am on Straight Talk
I had a similar issue
I had a similar issue. After a month of functioning normally, my Nexus(rooted using CFroot, stock ROM, T-Mobile) lost the ability to get reception. First, it showed network signal, but cell access was not functional. A few hours later, bars dropped to zero, and it seemed like I could only get reception in the strongest signal areas. I would get signal sporadically when driving, but never when I was stationary. The phone never had problems with rebooting though.
After spending a day trying to fix it, factory reset, relock, flashing a factory image, I called Google, and they warranteed the phone.
nebrando said:
I searched and did not see anyone else experiencing this issue. I have a Black 32 GB stock rooted. It worked fantastic for about 2 weeks and then all of a sudden I noticed the following:
Day 1: No SMS received. I was on WIFI and had network signal in the notification bar but did not receive SMS that were sent to me.
Day 2: No Cellular Signal. I looked at the APN and it had disappeared. I attempted to add it again and reboot the phone and it wouldn't add. The phone began rebooting on its own and continuing with a bootloop after running for about 10 seconds it would reboot again. It did this throughout the day. I called Google and they had me do some soft and hard resets. After the soft reset the phone would connect right after startup then disconnect after 2 seconds and reboot itself. I hard reset the phone and relocked the bootloader and reinstalled factory recovery and it is still doing it.
Google has given me authorization for an exchange but I was just wondering if anyone had any ideas because I'd rather not be without a phone for 2 weeks.
BTW I am on Straight Talk
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Click to collapse
flmz said:
I had a similar issue. After a month of functioning normally, my Nexus(rooted using CFroot, stock ROM, T-Mobile) lost the ability to get reception. First, it showed network signal, but cell access was not functional. A few hours later, bars dropped to zero, and it seemed like I could only get reception in the strongest signal areas. I would get signal sporadically when driving, but never when I was stationary. The phone never had problems with rebooting though.
After spending a day trying to fix it, factory reset, relock, flashing a factory image, I called Google, and they warranteed the phone.
Click to expand...
Click to collapse
It just seems so much like a software issue as opposed to hardware that it surprises me they are willing to warranty it... but I guess I'm not the expert.
How long did it take you to get your replacement phone?
nebrando said:
It just seems so much like a software issue as opposed to hardware that it surprises me they are willing to warranty it... but I guess I'm not the expert.
How long did it take you to get your replacement phone?
Click to expand...
Click to collapse
I got a replacement phone pretty quickly. The phone shipped the day after I ordered the replacement, but YMMV.
Why do you think it was a software issue? The problem persisted after I switch back to a factory image. The replacement phone, running the same software does not have the same issue.
flmz said:
I got a replacement phone pretty quickly. The phone shipped the day after I ordered the replacement, but YMMV.
Why do you think it was a software issue? The problem persisted after I switch back to a factory image. The replacement phone, running the same software does not have the same issue.
Click to expand...
Click to collapse
That makes sense that it was a hardware issue. I guess it could be a faulty radio or something. I'm glad to hear you got your device shipped so soon. Did you end up having to pay shipping?
I ran a nexus 5 for about 4 days and went through two of them both having issues holding a signal. Both phones would start with LTE and then drop to 2g go to 3g and then 4g back to no bars and then 2g and 3g. I was stock all the way and I wish the nexus 5 worked better. It could be a software issue as when I took the OTA to 4.4.2 it became worse. All the areas I was in while this happened were areas that were supposed to be strong for 4g and LTE.
That said I I need a phone that is a bit more reliable even though I'm on T-Mobile. I switched to the LG G2. It has a better antennae and doesn't keep bouncing between modes when in various areas.
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
Yep, actually I had a thread about this a while back; I tried just about everything (other ROMs, new sim cards, factory resets, the whole shebang) and my only solution so far (if you intend on keeping your current phone) is to completely unroot my phone, along with removing all root-related applications (namely Xposed). It still happens from time to time, but a lot less frequently then when rooted and running Xposed modules. I have a new phone coming in today from Verizon, so hopefully that unit will not have any of these issues... I still am not entirely sure what causes it, though it is definitely exacerbated by Xposed. Hopefully some of this helps? If you have any further questions feel free to ask, either through PM or this here thread.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Sevinex said:
Yep, actually I had a thread about this a while back; I tried just about everything (other ROMs, new sim cards, factory resets, the whole shebang) and my only solution so far (if you intend on keeping your current phone) is to completely unroot my phone, along with removing all root-related applications (namely Xposed). It still happens from time to time, but a lot less frequently then when rooted and running Xposed modules. I have a new phone coming in today from Verizon, so hopefully that unit will not have any of these issues... I still am not entirely sure what causes it, though it is definitely exacerbated by Xposed. Hopefully some of this helps? If you have any further questions feel free to ask, either through PM or this here thread.
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am having same did getting new phone help? I think its just crappy radios myself nothing to do with root exposed or anything.
wooddale said:
I am having same did getting new phone help? I think its just crappy radios myself nothing to do with root exposed or anything.
Click to expand...
Click to collapse
I have a new phone now, and so far I haven't experienced any data connectivity issues. This morning I did notice that my SMS were not sending properly, but that issue has since faded away, so hopefully it was Verizon network based... Anyways, I will try reinstalling Xposed and a couple modules later today (likely Snapshare and the Sense 6 Toolbox) and will report back sometime tomorrow or the next on how it goes. Fingers crossed...
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Sevinex said:
I have a new phone now, and so far I haven't experienced any data connectivity issues. This morning I did notice that my SMS were not sending properly, but that issue has since faded away, so hopefully it was Verizon network based... Anyways, I will try reinstalling Xposed and a couple modules later today (likely Snapshare and the Sense 6 Toolbox) and will report back sometime tomorrow or the next on how it goes. Fingers crossed...
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks keep us informed.
wooddale said:
Thanks keep us informed.
Click to expand...
Click to collapse
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
Lol, so after installing Xposed, I suddenly started having issues maintaining a solid 4G connection; 3G works fine, just whenever I do manage to connect to 4G I am unable to use any data (says I am connected to the mobile network, but I do not get any upload or download data movement). Even after removing Xposed and all associated modules, I am still experiencing this problems. I am going in today/Monday to get a new SIM card (hopefully this is what is causing my issues) but goddamn I just cannot seem to catch a break in terms of my phones' data connection. If the above doesn't work I may have to send for another phone, though after having now received three replacements this entire process is getting a little irksome... I really do love this phone, but it seems as if it is my M8 is rejecting my love from every angle.
UPDATE: The new SIM didn't do anything, I still am having 4G issues, so another phone it is...
it's not just your phone....
Sevinex said:
Lol, so after installing Xposed, I suddenly started having issues maintaining a solid 4G connection; 3G works fine, just whenever I do manage to connect to 4G I am unable to use any data (says I am connected to the mobile network, but I do not get any upload or download data movement). Even after removing Xposed and all associated modules, I am still experiencing this problems. I am going in today/Monday to get a new SIM card (hopefully this is what is causing my issues) but goddamn I just cannot seem to catch a break in terms of my phones' data connection. If the above doesn't work I may have to send for another phone, though after having now received three replacements this entire process is getting a little irksome... I really do love this phone, but it seems as if it is my M8 is rejecting my love from every angle.
UPDATE: The new SIM didn't do anything, I still am having 4G issues, so another phone it is...
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Click to collapse
a lot of feedback on the web across multiple carriers of the poor lte signal retention on this phone.....this is starting to sound like a hardware defect or a major "radio" software glitch.
biswasd said:
a lot of feedback on the web across multiple carriers of the poor lte signal retention on this phone.....this is starting to sound like a hardware defect or a major "radio" software glitch.
Click to expand...
Click to collapse
I dumped mine could not handle it anymore get rid of it before you loose any more money. I have had a lot of phones when there bad from the start they don't usually get any better. The Droid Bionic being the only exception.
sfreemanoh said:
Every so often my M8 will basically become disconnected from the network. This NORMALLY appears when I'm in a low coverage zone, and it's as if my phone just doesn't want to reconnect when I get back into a higher coverage area.
For instance at my gym, I frequently get a weak signal, but it's usually 4G. Sometimes it'll drop to 3G, and then sometimes when I get back into an area of the gym that has 4G coverage my phone will say it's still on 3G. However, there's actually no connectivity at all, and I need to either reboot or toggle airplane mode to get a connection again.
Sometimes (at least 2-3 times in the last week) it happened while, at least to the best of my knowledge, I was in a 4G area (though with weak coverage) the entire time. Again I fixed it each time by toggling airplane.
Has anyone else seen an issue like this? It's frustrating as hell. And more importantly has anyone heard of a fix for this?
Click to expand...
Click to collapse
I had the same problem with my new M8 when travelling from/to areas with low or no data coverage back to areas where I knew there was a LTE signal. Only toggling Airplane Mode would make the data reconnect. That problem was solved for me with a new sim card.
I also had very bad data connectivity at home in a major southern California city (best was -105 dBm) whereas I got up to -83 dBm in some rural town in Arizona.
Read trook's posts #34 and up here: http://forum.xda-developers.com/showthread.php?p=53838257
Some of these problems may be connected to the new data service VZW is rolling out.
I would wait a few weeks before ditiching this phone. 'Cause it rocks!!!
bull**** phone
berndblb said:
I had the same problem with my new M8 when travelling from/to areas with low or no data coverage back to areas where I knew there was a LTE signal. Only toggling Airplane Mode would make the data reconnect. That problem was solved for me with a new sim card.
I also had very bad data connectivity at home in a major southern California city (best was -105 dBm) whereas I got up to -83 dBm in some rural town in Arizona.
Read trook's posts #34 and up here: http://forum.xda-developers.com/showthread.php?p=53838257
Some of these problems may be connected to the new data service VZW is rolling out.
I would wait a few weeks before ditiching this phone. 'Cause it rocks!!!
Click to expand...
Click to collapse
it has nothing to do with the AWS rollout - i have a Verizon Galaxy S5 sitting right next to my M8 ---- guess what - consistent data speeds on the s5 (15 mbs down)......on the m8 (3-4mbs down) - and the data flucutates and in the signal meter , I'm getting about -6db less on the M8 than the s5.
trust me, i so desperately want to keep this phone, b/c quite frankly, i hate the amoled screen on the s5, but alas, i cant keep a phone that doesn't work well
biswasd said:
it has nothing to do with the AWS rollout - i have a Verizon Galaxy S5 sitting right next to my M8 ---- guess what - consistent data speeds on the s5 (15 mbs down)......on the m8 (3-4mbs down) - and the data flucutates and in the signal meter , I'm getting about -6db less on the M8 than the s5.
trust me, i so desperately want to keep this phone, b/c quite frankly, i hate the amoled screen on the s5, but alas, i cant keep a phone that doesn't work well
Click to expand...
Click to collapse
Did you have to do that?! You just ruined my evening! That's really not what I wanted to hear!
The cold hard truth - aaaarghhh. [emoji24]
Now I have to re-think this purchase 'cause I use my phone 80% for data related functions!
But thanks anyway for posting. Even if it hurt...
cold hard facts
berndblb said:
Did you have to do that?! You just ruined my evening! That's really not what I wanted to hear!
The cold hard truth - aaaarghhh. [emoji24]
Now I have to re-think this purchase 'cause I use my phone 80% for data related functions!
But thanks anyway for posting. Even if it hurt...
Click to expand...
Click to collapse
yes - sorry bro - i'm quite disappointed by what i am seeing with my own two eyes as well as all the others across the US and the rest of the world who are experiencing the SAME symptoms. so this is not a verizon network issue --
me thinks its a faulty radio which is causing bad handoffs between 3g and 4g (LTE). once the phone drops down to 3g, it never regains 4g signal for some reason. also, there is the issue of the constant signal fluctuations even when the phone is on LTE...so who knows. maybe combo of bad radio and poor quality antenna module.
i'm not a phone engineer but i have enough common sense and knowledge about phones to know a lemon when i see one......so, yup, i'm keeping the s5 and return the m8 tomorrow under the 14 day guarantee from verizon. shame....
biswasd said:
yes - sorry bro - i'm quite disappointed by what i am seeing with my own two eyes as well as all the others across the US and the rest of the world who are experiencing the SAME symptoms. so this is not a verizon network issue --
me thinks its a faulty radio which is causing bad handoffs between 3g and 4g (LTE). once the phone drops down to 3g, it never regains 4g signal for some reason. also, there is the issue of the constant signal fluctuations even when the phone is on LTE...so who knows. maybe combo of bad radio and poor quality antenna module.
i'm not a phone engineer but i have enough common sense and knowledge about phones to know a lemon when i see one......so, yup, i'm keeping the s5 and return the m8 tomorrow under the 14 day guarantee from verizon. shame....
Click to expand...
Click to collapse
To tell the truth I have been reading about the same issue on the general M8 forum - probably just didn't want to make the connection.... So thanks for opening my eyes.
I'm hoping for bad radio software that may get fixed with some future update (although my 6th sense tells me it's the bad antenna module....)
Too late for me for a clean exchange. Gonna have to read the Squaretrade fine print.....
I have a Z5 since release day using stock rom. The phone as been fine. recently i've noticed an issue with the phone loosing signal.
I can leave the house with a signal but then randomly throughout the day it will loose any signal and wont find any networks when i search manually. I have to then turn off the phone take out the sim card and reinsert and its ok, until it does it again.
I thought it may be a faulty SIM but i have noticed in Strava when I loose signal It doesn't know where I am so not sure if it is loosing GPS the same time i loose network coverage?
Anyone else had this?
I have the z5c and have been having intermittent problems transitioning off WiFi to mobile data and I end up without service until I restart the phone or title mobile data on and off. This will happen a few times a day when I leave the house etc. But it didn't happen every time.
vlcano57 said:
I have the z3c and have been having intermittent problems transitioning off WiFi to mobile data and I end up without service until I restart the phone or title mobile data on and off. This will happen a few times a day when I leave the house etc. But it didn't happen every time.
Click to expand...
Click to collapse
Thats what I thought mine was BUT even if i toggle mobile data on or off it deosnt work.
ive tried restarting and even that sometimes doesnt work so I have to turn phone off, remove SIM and reinsert and turn phone on.
I dont get why it would also stop the GPS/Locations from owrking. Looking at my google maps history it hasnt been tracking on there when i Loose signal. Looks like its a hardware issue.
Going to try and do a hard reset and see what happens
Let me know how that goes for you. Mine does fine with just a software restart. I wonder if your contacts on your sim reader is touchy. I also noticed I originally said I had the z3c....I have the z5c. Whoops
Did a software restore the other day.
Woke up this morning , no phone network, had phone network last night. Did a restart no luck, turned phone on and off and it got signal again.
I've booked in in for warranty repair as it must be hardware related.
Thats painful.
Sooo... UPDATE
Tired new SIM from EE, another refresh still no luck.
Sent the phone to Sony to repair
Did you repair your phone with pc companion?if not give it a shot.
gm007 said:
Did you repair your phone with pc companion?if not give it a shot.
Click to expand...
Click to collapse
Yeah That was the first thing I did was to restore the phone to factory settings. that didn't work
Sony have sent a replacement phone so should be getting that tomorrow.
Quick service. sent Monday they dispatched a replacement Thursday.
shaz2sxy said:
Sony have sent a replacement phone so should be getting that tomorrow.
Quick service. sent Monday they dispatched a replacement Thursday.
Click to expand...
Click to collapse
Have the same issue. Signal just goes randomly and does not come back until I reboot. Never had to remove the sim so far.
I did any software thing I could imagine, however no luck. I belief it is hardware related.
Best Regards
Johannes
I live in Boston metro area with abundant LTE/5G coverage, but drive through two nearly dead zones, each of them lasts just a few seconds. My previous phone would not stop YouTube playback going through those areas. My Pixel 7 Pro loses connection for ~5 minutes completely and then reconnects via EDGE even though strong 5G is available. I have to toggle the airplane mode for it to connect to the correct network.
I'm on Mint/T-Mobile and this has been happening every day. Is it a software bug or is my Pixel defective? Thanks for any ideas, I still have a week to decide if I should return it
I used to have this same exact issue with my pixel 6 pro and wouldn't be fixed no matter what I did. I traded it in for my p7p and haven't had that issue since. You should replace it while you can and hopefully it won't happen again
I have the same problem. Whenever there's a slight interruption of service the Pixel can't reconnect for minutes. I have to enable and disable airplane mode a couple times.
Bonus, if I just leave it it disconnects from the network randomly. I miss A LOT of calls. And people tell me that the calls take a long time to connect either way.
I'll be returning it if it doesn't get an update in a week or so.
domi_niku said:
I live in Boston metro area with abundant LTE/5G coverage, but drive through two nearly dead zones, each of them lasts just a few seconds. My previous phone would not stop YouTube playback going through those areas. My Pixel 7 Pro loses connection for ~5 minutes completely and then reconnects via EDGE even though strong 5G is available. I have to toggle the airplane mode for it to connect to the correct network.
I'm on Mint/T-Mobile and this has been happening every day. Is it a software bug or is my Pixel defective? Thanks for any ideas, I still have a week to decide if I should return it
Click to expand...
Click to collapse
I don't know if this will help, but...
I believe EDGE uses 2G. Maybe turn off "Allow 2G" in Settings>Network & internet>Sims>Allow 2G. Hopefully this will stop it from connecting to EDGE and instead connect back to your strong 5G or LTE.
Thanks, I'll give it a shot.
It still takes a long time before it connects to the 2G network and all I see is an exclamation mark next to zero bars.
If you have taken the .031 update, which fixed that issue for me, then it's possible you may have a defective unit. I have had zero issues with signal handoff and I'm even taxing the modem even more by running dual SIM in DSDS mode. I have been incredibly happy with this device's reception. I would even say it's been better than my OnePlus 9 with the X60 modem as 5G standby drained my battery super fast, about 1.6%/hr in a high signal area, compared to half that on my 7 Pro with dual SIM active.
The system is up to date. Not sure what else I can do. I'm not interested in installing unstable nightly updates.
EtherealRemnant said:
If you have taken the .031 update, which fixed that issue for me, then it's possible you may have a defective unit. I have had zero issues with signal handoff and I'm even taxing the modem even more by running dual SIM in DSDS mode. I have been incredibly happy with this device's reception. I would even say it's been better than my OnePlus 9 with the X60 modem as 5G standby drained my battery super fast, about 1.6%/hr in a high signal area, compared to half that on my 7 Pro with dual SIM active.
Click to expand...
Click to collapse
What's this update you're talking about?
z3nith66 said:
What's this update you're talking about?
Click to expand...
Click to collapse
I got my phone on release day and there was an update waiting to go to TD1A.220804.031. Until I took that update I was seeing that ! every 10 minutes or so. It was pretty bad. Haven't seen it since unless I'm switching my SIMs around.
EtherealRemnant said:
I got my phone on release day and there was an update waiting to go to TD1A.220804.031. Until I took that update I was seeing that ! every 10 minutes or so. It was pretty bad. Haven't seen it since unless I'm switching my SIMs around.
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Oh I'm on the beta as Android Auto wouldn't work on that one. It got better after I reset Carrier Services but it still has issues.
I'm losing calls, they just don't connect, even on 4G LTE with full bars. A friend has the same thing. These things are not ok.
z3nith66 said:
Oh I'm on the beta as Android Auto wouldn't work on that one. It got better after I reset Carrier Services but it still has issues.
I'm losing calls, they just don't connect, even on 4G LTE with full bars. A friend has the same thing. These things are not ok.
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I'm on the beta as well and still having no connectivity problems so I guess I should consider myself lucky. The worst I have is some outsized drain when I have a weak signal but it's still not terrible (about 2.2%/hr in my partner's basement).
EtherealRemnant said:
I got my phone on release day and there was an update waiting to go to TD1A.220804.031. Until I took that update I was seeing that ! every 10 minutes or so. It was pretty bad. Haven't seen it since unless I'm switching my SIMs around.
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This issue happens to me from time to time too. Weird but mine shipped with .031 (picked up on 10/21 at best buy). But I guess it was worse before that.
Were you able to fix this? I have the same issue, the phone is just unusable. Such a shame as I really like the device...
I came from a OnePlus 8 Pro (what a great phone BTW), and found the Pixel 6 Pro had worse connectivity. The Pixel 7 Pro seems to have fixed all that and some bluetooth issues I was having with certain headsets on the Pixel 6 Pro.
One trick on any modern 5G phone -- if you are having issues -- the switching between 5G, 5G UC, and LTE can be disruptive. If this is constantly happening just switch it to LTE, chances are you'll get better reception and at the same or even faster speeds.
For example, a Six Flags a few weeks ago, 5G was constant problems while forcing LTE worked fine 100% of the time.
I've tried switching off 5g, switching off 2g, switched off adaptive connectivity...no results, still useless
zsguerreiro said:
I've tried switching off 5g, switching off 2g, switched off adaptive connectivity...no results, still useless
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How about your APN settings? Have you tried a network reset? If none of those things helps you may have a defective phone! It can happen with any brand.
jaseman said:
How about your APN settings? Have you tried a network reset? If none of those things helps you may have a defective phone! It can happen with any brand.
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Yes, tried resetting the APN as well, also swapped esim and sim to another phone and works flawlessly...it may be a defective unit but there are many users complaining so there has to be a lot of defective units...
zsguerreiro said:
Yes, tried resetting the APN as well, also swapped esim and sim to another phone and works flawlessly...it may be a defective unit but there are many users complaining so there has to be a lot of defective units...
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Well, I am not using an esim with a psim. Only a psim here and running on Mint (T-Mobile) and I have zero issues. Either some setting, or conflicting network settings between the two sims...OR a defective phone is your issue. I would bet dimes-to-dollars that it is NOT the phone. YMMV
Hmm happy to see i am not alone...... I have already post on this forum for this same pb.
I am full 4G....i try to make a call, instantly when i push call button, lose connection....must wait and maybe 4G and more in EDGE.
When i am in 4G impossible to call or receive....
So i have a phone with impossible to call or receive.......
SO NICE ????
For me, i am sure is the last F/W (31) who suck.
Why ?
Because, my phone work, after upate (31) just after reboot must wait 7 min to have network...never before....
SO last week end, i will downgrade to first F/W (A2)
Problem is solved for me.
I have locked all automatic update in developper menu.
Sometimes i have notification for update, but i don't care..........
Incredible but work for me, i think you must try...i don't see another solution for this ****ing problem
I had use the official tool : https://flash.android.com/
Sounds like a work around, how do you downgrade?
Hello, I have pixel 7 pro and I'm experiencing difficulties in cell change, often when i put my phone in my pocket, and then I take it off i'm without signal for many seconds.
Anyone with the same problem?
Thanks
Same for me. After the march update is even worse. It take so long to gain back the signal and sometimes I need to reboot the phone or reset the network. Also after the latest update after the boot sometimes it takes 3-5 minutes to get the sim signal..
samueledenicola said:
Same for me. After the march update is even worse. It take so long to gain back the signal and sometimes I need to reboot the phone or reset the network. Also after the latest update after the boot sometimes it takes 3-5 minutes to get the sim signal..
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What sim network?I'm with Fastweb (Wind).
failax said:
What sim network?I'm with Fastweb (Wind).
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Now I'm using Vodafone IT. Yesterday I switched to the esim. I will keep the thread updated to see if the esim is better.
samueledenicola said:
Now I'm using Vodafone IT. Yesterday I switched to the esim. I will keep the thread updated to see if the esim is better.
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you were again with vodafone previously?
failax said:
you were again with vodafone previously?
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Yeah, I only switched from a phisical sim to an esim
In addition to the above, in my case I also hear some strange noises at the beginning of the calls, a kind of "Crack" and sometimes the voice on the other end is choppy, but it is slight and allows me to speak well most of the time.
This does not happen all the time. I am tolerating it for the moment.
I'm experiencing worse reception since the March update. On Verizon.
Yesterday I had to reboot the phone to go from the exclamation mark to LTE.
I'm thinking about doing a wipe/fresh install, hoping that might help.
I ran into this issue with mine while talking with somebody, the phone connection would randomly drop the call... shocking Google hasn't released an update to resolve this issue - it helped forcing me back to a OnePlus 11 device.
Guys, I had this exact issue on my P7P. It was driving me crazy, constantly dropping coverage and taking ages to reconnect, I had both esim and physical sim. I messaged Google support and they said it was a software issue and to wait for a fix. But like most of you I bought this phone months ago so that's not good enough. I eventually got them to do a full replace of my phone under warranty and now I have no more issues. Get them replaced!
Bxperiaz3 said:
Guys, I had this exact issue on my P7P. It was driving me crazy, constantly dropping coverage and taking ages to reconnect, I had both esim and physical sim. I messaged Google support and they said it was a software issue and to wait for a fix. But like most of you I bought this phone months ago so that's not good enough. I eventually got them to do a full replace of my phone under warranty and now I have no more issues. Get them replaced!
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What do you mean for "costantly dropping converage", i have this issue sometimes when i put off the phone from my pocket, but i noticed that if i disable wifi when i'm outside, this happens no more.However I have to do more attempts ..
failax said:
What do you mean for "costantly dropping converage", i have this issue sometimes when i put off the phone from my pocket, but i noticed that if i disable wifi when i'm outside, this happens no more.However I have to do more attempts ..
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I mean I would take my phone out of my pocket and have two exclamation marks. Or I'd be driving and my music would stop and id have the two exclamation marks. I tried absolutely everything and even moved networks and it never improved. Replaced my phone and haven't had an issue since.
Bxperiaz3 said:
I mean I would take my phone out of my pocket and have two exclamation marks. Or I'd be driving and my music would stop and id have the two exclamation marks. I tried absolutely everything and even moved networks and it never improved. Replaced my phone and haven't had an issue since.
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What is the best way to contact Google and get a warranty replacement?
swieder711 said:
What is the best way to contact Verizon and get a warranty replacement?
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I bought mine new from Amazon but I contacted Google directly. I think warranty is from Google so I would message them and see
samueledenicola said:
Now I'm using Vodafone IT. Yesterday I switched to the esim. I will keep the thread updated to see if the esim is better.
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Have you news?
Same here in Germany and Vodafone , since March update worse then before.
Since a full wipe and fresh install of the March update, my cell reception on Verizon has been better. Before that I was updating without wiping and my cell reception often gave me the !
I thought I'd add a comment. I'm on TMobile in Louisiana, USA. I believe reception is the best I've seen personally on pixel 7 pro. One of the things that surprised me most is in building where I work, usually no phone signal, but on this one I can surf the Internet,etc. One other thing to note is, I have a friend with a messed up cell phone, for the longest when you talk to him you can hear an echo. On this phone there is no echo when talking to him which is surprising. I thought he had got another phone but one time after disconnecting from my pixel buds or something similar I heard the echo, and asked him; did he get a new phone because I haven't heard the echo in a while. Come to find out he has the same phone and all I could think is that possibly this phone aka clear calling(which I could be mistaken) had literally cleared up the echo.
I live in the country and have never had any issues. 5G is disabled. It's not even available anywhere near where I live. I've never had 5G coverage as far as I know. So again, personally reception has been good. If you look here, on telegram, and on Reddit there are a lot of weird complaints about reception with this phone. My only complaint about it is battery life. Ever since the November update it's sucked. I get through a day easy, but I should be getting through 2 days without charging and still have 30% no problem.
A month ago I charged my phone while working in my shed. I unplugged the phone and left it in a metal enclosure shelf (bad reception). 18 hrs later I came out and the phone had 100% charge still. It is my work iphone XR that is 2 or 3 years old. I couldn't believe it. 0% idle drain in awful reception over 18hrs. The phone may have been connected to wifi, but still. Had I done that with the p7p the battery would have been at 70% due to Google's crappy software in Google plays eevices and/or hardware searching for signal and never stopping. If they wanna use crap hardware they need better software to control the frequency of signal searching to increase battery life. The balance they've chosen between maintaining good connection signal and maintaining battery life is way too far off balance in favor of maintaining good signal. It's ridiculous and is obvious
I don't have a source or poll to refer to, but I would have to guess that device battery life is a top 3 concern of anyone buying a new device.
My first p7p had really bad connectivity. Returned it under warranty and the new one has been perfect ever since