This past weekend I went home to my parents place, and they have a truly godawful internet connection. When you add than on top of the fact that it's a brick house, you get a spotty wifi connection to a slow line combined with a small wifi antenna in a phone usually means that wifi on my phone is terrible when I'm there.
Unfortunately I forgot my laptop this weekend, and wanted to watch some netflix before going to bed. Because I didn't want to destroy my monthly data limit (2gb) I decided to try the wifi. It was working ok at first, long buffers, low quality, but watchable. But then my phone restarted itself.
When it turned back on, I load up the same episode and it does it again. At first I think it's a netflix issue and leave it alone. But the next day while browsing (chrome), it does the same thing. I then realize that all three times, it got hung up while loading. In the case of netflix, loading the episode, and in the case of the browser, whatever page it was. I then turned off the wifi and tried netflix over the 4g connection and it worked perfectly. Same thing with browsing.
Has anyone else encountered this problem, or know about an alternate explanation that could be restarting the phone? If so, do you have a solution? It restarted itself probably a total of 6 times while the wifi was turned on, and not once after I switched it off. At home, with a strong wifi connection, it also never restarts itself.
Thanks for any help.
TL: DR Phone restarts itself while trying to load stuff on a slow wifi connection. Does not restart on 4G or good wifi.
Thanks for the TLDR haha
What ROM are you running? I personally have never had that issue.
Sent from my HTC One X using xda premium
At the moment I am running stock, unrooted. I just got this phone last week after having a Samsung captivate for two years. While I had that thing ROM'd to the gills, but rooting and installing ROMs seems a bit more complicated on this phone and I am taking my time making sure I know what I'm doing first.
cdenney said:
At the moment I am running stock, unrooted. I just got this phone last week after having a Samsung captivate for two years. While I had that thing ROM'd to the gills, but rooting and installing ROMs seems a bit more complicated on this phone and I am taking my time making sure I know what I'm doing first.
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Is the wifi protected?
Sent from my HTC One X using xda premium
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The design is to blame for the wifi issue. IMO the G2x rebooting problem is less severe than this. I use wifi 90% of the time and ive had 3 units which all had this issue.
The others that dont, I dont know how you got lucky, or if you got a bad ass N router and thats the trick, but I cant take it. I cant even play a online FPS game in my room without losing signal. Anyone want to prove me wrong in that there are a few good ones? and if so please post a video?
Death grip here also. I guess I'll just have to live with it.
However, there is one good thing. HTC can release a cover with a design that won't have the issue (they won't, but I hope there will be some 3rd party ones)
Sent from my HTC Sensation Z710e
"Deathgrip"? WTF is that. the iPhone disgusts me, thanks for this.. now it's running rampant all over the internet even when it doesn't make sense.
There is obviously a problem with the WiFi signal strength and yes it's a design/hardware issue. Exchanging the phone won't fix the problem.
I solved it by moving up a WiFi router in my room that repeats the WiFi signal from my main router. I had the secondary router already running DD-WRT software which is required for this type of thing.
Why didn't you just continue your other thread? 2 about the same thing is a bit much
No deathgrip here, I've tried and tried. Dunno what to say Brah. Works the same with my N router and my G router, Perfectly.
EddyOS said:
Why didn't you just continue your other thread? 2 about the same thing is a bit much
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Don't think this one posted...
It's got to be ground issue.
yeah. i have been with mine for 2 weeks and since about just a couple of hours ago the wifi wont work. it was working fine all day then i was going to check fb and it said that there was no connection. it clearly had full signal. i restarted the phone and worked well. then later i was going to access the camera app directly from the lock screen and it froze, it wont do anything. pulled the battery and turned on the phone. after turning on the phone i turned on the wifi and it will not connect. it detects the signals and tells you all the info about it but it wont connect. it stays in a loop saying obtaining ip address, disconnected and scanning and then goes back again to obtaining ip address and so on. i have done 2 hard resets and restarted the router and nothing.btw the router is in the same room just a couple of feet from me.
EDIT : i think i jump the gun too fast. tested my ps3 thru the wireless network and it connects like 50% of the time. again the ps3 is in the same room as the router. went to my cousins house and the phone conected to the wireless effortless on the first try. i dont know if it is the phone or the router.i dont know what to think anymore.
The Sensation doesn't have brilliant WiFi reception and can't hold on to a weak signal if you hold the device, whereas something like a laptop could.
But with a good signal it does work well and for me that's a fair trade off at present. Yes it could be better, but is there a perfect device.
Typing this in Starbucks at present over WiFi and yes in landscape, and I even have my fingers covering the back of the device
Full signal strength. Same at home.
I tried this in another Starbucks, I lost connection every time in landscape mode, returned in portrait, that has been the only time that I could recreate this death grip issue.....
SNK180 said:
i dont know if it is the phone or the router.i dont know what to think anymore.
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I've seen a few issues lately with the Cisco/Linksys E1000 routers and wifi. 3 out of the 5 i installed in the past 6 months kept dropping wifi,even right next to it. Probably not what you have, but just in case, i thought i would mention it. At $50-$60 they've been a popular model lately.
I am using a netgear n router and I still have signal in the basement and second floor (router is on the first floor)..I haven't noticed any WiFi problems but I have only had the phone 3 days...but I use WiFi calling all the time..
Sensation/G2x Best of Both Worlds
Stop posting threads about this. The Sensation has an alleged WiFi problem. We get it. Unless you have a LEGIT fix for it, don't post about it.
SHIELDS UP!
RED ALERT!
Thread CLOSED. K'PLAH!
Hiya folks,
Bit of weird one here. I can't seem to switch on my WiFi anymore. I turn it on, it tries to enable, but then switches off without any interaction from me. I've done nothing different, software wise, with the phone over the past few months. I did, however, take a 2 hour drive the other day with strong sun coming in the window. I had been using the phone as a SatNav and I'm wondering if maybe it over heated and killed the wifi chip or something. Is this familiar to anyone? I've never heard of it before so any help would be great.
Thanks a million,
T
What rom are you on?
Have you tried a full wipe? maybe try to re-flash if problem still persist or test with a different rom.
i can link to a youtube video if necessary, but it's straightforward.
i have a very strong LTE signal in my apartment, and i have no issues whatsoever with data, EXCEPT if i turn hotspot on. sometimes data will just shut off and on every 10 seconds for a good five minutes, and other times, it might be fine for half an hour before cutting out. i haven't been able to reliably replicate the problem, so i don't know if it's something in particular that i'm doing on my laptop or tablet. i can be streaming music, browsing the internet, or just doing nothing and there's no rhyme or reason for the intermittent connectivity.
does anyone else have this issue? Verizon is saying the phone might be bad and they're sending a shell of a replacement phone without a back cover or battery, so i guess i could try it out, but i'm wondering if the replacement will be all beaten up or not.
the only thing that i could think of was that the timeout setting was too short, but i checked it today and it was set at 20 minutes. i could set it to "never" time out and see what happens, i suppose, but i figured i'd ask here to see if anyone else had this problem.
thanks in advance.
bump.
You're not alone ;this has been an ongoing problem with several users here when they're using the wireless hot spot. I tend to have better luck when the screen of the phone stays on, but sometimes it doesn't matter, and the data still drops.
FWIw, I'm stock, rooted, and using PDAnet (Foxfi). I had the problem when I was paying for tethering as well (stock hotspot app), not to mention that I was having issues when I was running CleanROM. It's quite annoying.
Please let us know if the replacement phone helps your problem.
Sent from my GT-N8013 using Tapatalk HD
I recently started using my N5 phone and when I first got it everything on the phone was fine and pretty fast. However, recently, my WiFI has been going very slow. When I'm on my data, the phone moves pretty fast online, but when I turn on the WiFI, especially internet pages take so long to load sometimes. Any suggestions on a fix or what the problem is? Thanks.
Also, I recently wiped the phone completely and started from scratch and the problem is still there. The problem is not the router as other devices work fine on it. Also, I'm on stock 5.0.1. Thanks.
I am having that problem too! Even my 3G network is faster than my WiFi...
Is it just the Wi-Fi on your phone that's slow? Maybe a coincidence, but my Wi-Fi was crazy slow early today/yesterday and I only noticed it on my phone because I want using anything else at the time. Turns out comcast did some updates that required power cycling modem and router. Just a shot in the dark if you guys use comcast.
Oh man thanks. This fixed it right up and my wifi on my phone is back to the fast speeds I was used to.
How could I do this please I have the same kind of problem
I am pretty much struggling
Happens on my Nexus 5 occasionally, but not as much as Moto X 2014 on the same network. That phone can almost never leave its WiFi on during sleep its annoying, rebooting the router doesn't seem to make much difference.
Hey guys, got my Moto X Play delivered on Tuesday and so far I'm loving nearly every aspect of it, the camera and the large battery are definitely an improvement over the Moto X 2014 that I upgraded from. However, one issue that seems to keep bothering me is the wifi. Basically it seems to constantly drop the connection for no reason at all, my Internet at home is provided by virgin media and the virgin hub is in modem mode and I'm using a TRENDnet router to broadcast wifi. No other devices in the house seem to have any issues connecting with this setup.
The moto x play seems to connect fine to both the 5ghz and 2.4ghz networks but after a couple of minutes they just seem to loose signal. The wifi icon in the status bar doesn't change to imply that this has happened but chrome or Netflix, etc will just get very unresponsive. The phone has been restarted several times since I got it, I have also tried 'forgetting' the network and re-entering the password (on both 5 and 2.4ghz) and I have also tried the setting in lollipop to change the wifi type from auto to 5ghz only and to 2.4ghz only but nothing seems to have any effect. Does this sound like teething problems that could settle down to anyone else or does it sound like a faulty device?
Has anyone else had any issues with this phone?
I had these issues when I bought my tablet and thought maybe it was the tablet. Then I tested the tablet at my brother house who had different service provider and it worked fine.
So maybe give it a go at a resturant or a friends house and see what happens.
P.S I was with Virgin Media aswell when I had these issues no idea if they are connected.
Sent from S3 via Tapatalk App.
Thanks Geordie Affy, i'm actually going to be at my parents this weekend so i'll give it a go on there and see if the situation improves
Hoping it settles down as i really don't want to go to the effort of returning it to amazon
Its most likely your router not your phone causing these issues.
No problem ... keep us posted [emoji106]
Sent from S3 via Tapatalk App.
Ok so, bit of an update.
We had a visit to the mother in laws last night and i tested this issue with their wifi (provided by BT, using all original BT equipment) and still got the same issue. I'm concerned now that this is a problem with the handset.
Any other thoughts on what could be causing it or what i could try to cure it?
Another bit of info i've discovered recently is that even on 5ghz when connected to wifi the phone really seems to struggle to multitask (from a web perspective) i.e. if i'm updating apps on the play store i can't successfully browse the web on chrome and vice versa.
jhaedee said:
Ok so, bit of an update.
We had a visit to the mother in laws last night and i tested this issue with their wifi (provided by BT, using all original BT equipment) and still got the same issue. I'm concerned now that this is a problem with the handset.
Any other thoughts on what could be causing it or what i could try to cure it?
Another bit of info i've discovered recently is that even on 5ghz when connected to wifi the phone really seems to struggle to multitask (from a web perspective) i.e. if i'm updating apps on the play store i can't successfully browse the web on chrome and vice versa.
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I want to confirm that I have wifi issues too. Just received my device and wifi it's not working. I never had any issues with other devices in my house and I have lots of them. Phone seems to be scanning indefinitely.
Have a look if you have the same exclamation mark over the wifi icon?!
Any updates on your device so far?
No, mine is even more frustrating in that the icon remains the same whether I'm connected or not. I've spoken to a guy at Motorola on live chat this morning and as I'd done all the things he had suggested already he recommended doing a factory reset. At least that's one of the big advantages of this phone is that I can backup all my stuff to my sd card and eject it before reseting. Should make it a whole lot easier.
The only thing that seems to have made any kind of difference, and really, it could just be coincidence (as I don't know how these things work at a scientific level) but I reset the router this morning I. E. Turned it off waited a minute or two and turned it back on again and that seemed to improve things slightly. In fact I thought it had cured it as this morning I was unable to even get through one song on Spotify but since the reset I managed to get through an album and a b8t before the connection borked. Since then the signal had dropped out once or twice but not on the same scale as before.
Debating whether to bother with the factory reset now...
I somehow got my wifi working but now I am browsing and whole browsing experience no matter what website I am in is stuttering and lagging .Simple browsing in Google Play store remains the same jerky ,same thing observed on facebook app.
Even my friends Sony M works much smoother. I have tried both H+ 4g and wifi performance very inconsistent. Don't know what to think
Wifi is definitely slower on my Moto X Play than it was on my Galaxy S6. Just going by memory (which could be wrong), I want to say that my LG G3 and Galaxy S5 had better wifi than the X Play too. I only had it for half a day, but the 3rd gen Moto G even seemed better.
I do have an odd issue with the wifi that is annoying but easily fixable (thankfully). Every time the phone boots up, I get the exclamation mark over the wifi icon and it just runs off my mobile data. If I toggle the wifi off and back on, then it connects properly to the wifi and no more exclamation mark. I have to do this every time I restart the phone though.
Hopefully an update will fix this.
How odd it is . I was playing with Moto G 3 gen and it was smoother that Moto X play.
What I am now finding strange is at my parents the wifi has seemed fine! However amazon are already sending me a replacement unit today. Not sure what to do now.
jhaedee said:
What I am now finding strange is at my parents the wifi has seemed fine! However amazon are already sending me a replacement unit today. Not sure what to do now.
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Yeah I thought it would be the case. Had issues like this but never figured out why it happened tbh. Fortunarlely after a couple of months we changed our internet to BT and worked a treat (Minus BT going down haha)
Sent from S3 via Tapatalk App.
I've had issues with this as well. Appears to be connected but no data transmits while every other device works fine. Only happening on one old router not all. May have something to do with Motorola dropping the "ac" WiFi standard on this phone. More annoying is the phone being slow to pick up a cellular signal after leaving WiFi. I've had this happen often and for as long as 5 minutes.
I got my Motorola x play about two weeks and I've just noticed a few Wi-Fi issues. I'm connecting it too the super hub router provided by virgin media on the 5ghz signal and it was fine when I noticed if I held the phone by the top half in the palm of my hand instead of the bottom half, the signal strength shown by the icon in the top right hand corner would drop by half. Is anyone aware if the phones Wi-Fi aerial is on the upper reaches of the phone?
I too have noticed this. Thought it was all in my head which is why I hadn't mentioned it previously lol.
I haven't so far been able to replicate the issues you guys are facing with WiFi. Performance seems to be in general at least on par with my late Galaxy S4.
Sent from my XT1562 using XDA Free mobile app
This could also be a Android 5.x issue. I'm facing similar problems on my LG G2 running SlimLP. WiFi and also cellular seems to be dropping for no apparent reason and I have to manually reconnect. Interestingly though, my Nexus 7 WiFi 2013 doesn't have these issues running UberCM 5.1.1.
other problems with WiFi.
I have this strange problems. See if someone else has the same.
I used googled maps for GPS me to destination. When I am driving WiFi cut off and the phone use data. When I am arrive at destination. I go to McDonald. The phones can't connect to free WiFi at McDonald's. Even this is a saved network. I turn off then on the WIFI, still not connect.