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[Q] So, I'm an idiot (Baseband help needed, I think)

So my friend (lives in Canada) has an Optimus One one a plan with Koodo. I walked her through installing CyanogenMod 7.1 or whatever the latest was. You know, unlock bootloader, root phone, and get Clockwork Mod to do all the hard work. I... may have skipped over the backing up part. See, I thought you know, her phone got wiped on bootloader anyway, so why backup? Yeah, idiot
So now she can't make calls, send text messages or anything. So I can only assume it's a baseband issue. But, that's where I'm stuck. After reading, some people suggest mik's mod, or something, others give a download to a backup for an Indian ROM. One flow chart suggested installing the baseband from this thread http://forum.xda-developers.com/showthread.php?t=1149530 which looks useful. Except... which one do I use? And will it work on Canadian company Koodo? Will the Indian ROM work with Canadian Basebands?
Please, help would be so greatly appreciated

Garethp said:
So my friend (lives in Canada) has an Optimus One one a plan with Koodo. I walked her through installing CyanogenMod 7.1 or whatever the latest was. You know, unlock bootloader, root phone, and get Clockwork Mod to do all the hard work. I... may have skipped over the backing up part. See, I thought you know, her phone got wiped on bootloader anyway, so why backup? Yeah, idiot
So now she can't make calls, send text messages or anything. So I can only assume it's a baseband issue. But, that's where I'm stuck. After reading, some people suggest mik's mod, or something, others give a download to a backup for an Indian ROM. One flow chart suggested installing the baseband from this thread http://forum.xda-developers.com/showthread.php?t=1149530 which looks useful. Except... which one do I use? And will it work on Canadian company Koodo? Will the Indian ROM work with Canadian Basebands?
Please, help would be so greatly appreciated
Click to expand...
Click to collapse
Hey man, so basically you were right, it's a baseband issue.
Flash version 20g/i/h whatever, I don't remember what letter but it doesn't matter.
Just follow the guide to the letter and it will work fine
Cheers mate!

Garethp said:
So my friend (lives in Canada) has an Optimus One one a plan with Koodo. I walked her through installing CyanogenMod 7.1 or whatever the latest was. You know, unlock bootloader, root phone, and get Clockwork Mod to do all the hard work. I... may have skipped over the backing up part. See, I thought you know, her phone got wiped on bootloader anyway, so why backup? Yeah, idiot
So now she can't make calls, send text messages or anything. So I can only assume it's a baseband issue. But, that's where I'm stuck. After reading, some people suggest mik's mod, or something, others give a download to a backup for an Indian ROM. One flow chart suggested installing the baseband from this thread http://forum.xda-developers.com/showthread.php?t=1149530 which looks useful. Except... which one do I use? And will it work on Canadian company Koodo? Will the Indian ROM work with Canadian Basebands?
Please, help would be so greatly appreciated
Click to expand...
Click to collapse
You're on the right track, use the file attached to that post titled "P500-v20G-baseband.7z" (use 7-Zip/WinRAR/etc to extract).
Make sure you follow the instructions EXACTLY. Do NOT unplug your phone until it tells you it's completely done, and don't delete the backup it makes! I got lucky the first time I flashed, I thought it had lost communication and had unplugged my phone, but luckily it hadn't started the wipe yet and I was able to recover it.

Don't worry, you're doing the right thing. Remember to follow every single step (double check twice), and DO NOT UNPLUG THE USB, until it tells you to, as they have said above. Also to add, I have a Canadian Koodo O1, and I'm 200% that you won't have any problems whatsoever installing anything on this forum, whether it's an Indian based ROM, Chinese based, etc. Have fun modding!

Root/IMG file for H81010g?

hubrisnxs said:
I had a bad feeling when it updated yesterday hours after I got this for att.
Would it be safe to assume the root images for e, which I believe I had, will soft brick my phone? Thanks, please help, etc
Click to expand...
Click to collapse
That was me posting in the wrong forum, asking what I can imagine sounds like the height of stupidity. To be clear, this is a replacement phone because I (quite stupidly) grabbed the root img for the PR or whatever in the att dev thread... And got a soft brick. This time, I turn on phone, it updates to g immediately.
In Lg phone connection app on Windows 10, it is saying that another update is available, so I'm hoping...
Btw I do know adb pretty well and can offer up a clean stock H81010g img pretty easily, if it'd help and maybe someone can help me.
It's the only phone I want, and to find myself unable to root robs me of 90% of my work and paid for apps.

hubrisnxs said:
That was me posting in the wrong forum, asking what I can imagine sounds like the height of stupidity. To be clear, this is a replacement phone because I (quite stupidly) grabbed the root img for the PR or whatever in the att dev thread... And got a soft brick. This time, I turn on phone, it updates to g immediately.
In Lg phone connection app on Windows 10, it is saying that another update is available, so I'm hoping...
Btw I do know adb pretty well and can offer up a clean stock H81010g img pretty easily, if it'd help and maybe someone can help me.
It's the only phone I want, and to find myself unable to root robs me of 90% of my work and paid for apps.
Click to expand...
Click to collapse
If you're on 10g, follow this link.. its has 10g rooted image with right flash-able code...download those tar file, extract to get an image for placed in your internal memory...
make sure to backup your system 1st..There's a guide on 2nd post on that thread.

LG [H915] VTR(videotron) ROOTED UNLOCKED + LTE - ALL IS DONE [100%] -man-FIRE

Hello everybody,
I make this tutorial for help every body with H915 model to have a rooted and working device with bell and videotron network.
I try all tutorial on this website and pass more 12 hours to try to find a working solution.
Great THX to Great thx to - DirtySanta + TheDantee + USA-RedDragon + jcadduono, the 4 guys make 99% of the job but
I confirm you the H915 with locked version of videotron dont work with dirtySanta or TheSanta post.
( the US997 rom form sprint boot and root is enabled but you cannont use bell DATA network, phone network yes )
I going to fix the tutorial and general and right proper solution, thx to
( me2151 and FijNNY to be 2 square head and dont understant what is the real status of user with H915,
I dont know where come your H915 but your tutorial not working after few try... and thx for *****ing me
I going to make a perfect "real" solution for the H915 videotron locked version )
So 03/29/2017 some update come in your face see you tomorrow.
I am not a genious, only french canadien with time to lose, i going to try to do my best, my english is not perfect.
if is possible admin, please move my post to the root section !
I just use some part of each to complete the kick in the ass for completely root a 100% the LG v20 canadien version. ( no lag with LTE )
The first thing - the only working way at this time, you need to convert your H915 to US996
Please read carrefully TheDantee ( thx bro ) tutorial and execute the Step 1 to Step 17
https://forum.xda-developers.com/v20/development/h915-root-guide-restore-bricked-lg-v20-t3529649
after you done, reboot and go back to the recovery again.
At this point with the H915 canadien version if you use the recovery us996 or h918 this make no difference all the way TWRP detect a fake H918
you need to install with twrp the custom kernel AngryAlbatross (1.1)
https://forum.xda-developers.com/v20/development/kernel-werewolf-kernel-t3541485
after this is done, if you try to install the us996 deODEd version you have again a h918 error message so i just make some edit on the zip file to make a fake h918 version with the complety version of us996 deODEd
you can download the file here : US996-fake-h918-bypass-for-canadien-VTR-h915-version_deODEXd_Stock_NRD90M-manfire
After you install everything just reboot and go to the system. ALL IS GOING TO CRASH DONT PANIC, the thing is at this point you LG V20 H915 is now a complete us996-D version.
You need to use this version of UPPERCUT http://downloads.codefi.re/d/iWr_Rt...rime/LG/Flash_Tools/LGUP/UPPERCUT_1.0.0.0.zip only this one work well.
For activated the LTE and dont crash and everyhing you need to use the UPGRADE bouton TO turn your US99610d fake version to the US99610F with this .kdz file
https://lg-firmwares.com/get/216853b4406d254e373f986d3d5469b6/US99610f_00_1205.kdz
So now the lg officiel software upgrade your H915 to US996f like a original at this point your cellphone is NOT ROOTED but you have the LTE network and allmost stable version ( just remove the original lock screen ).
you want the root now ? is not finish my friend.
you need to do again all step to go on the recovery again - stop at STEP 10
Please read carrefully TheDantee ( thx bro ) tutorial and execute the Step 1 to Step 10
https://forum.xda-developers.com/v20/development/h915-root-guide-restore-bricked-lg-v20-t3529649
When you are in the recovery, if you want to **** your us996f just install superSu SR1 ( dont do that ) !!!!!
you need to install a new kernel ( this is the only way if you want to root it ), thx to jcadduono !
https://build.nethunter.com/nightly...ethunter-h918-nougat-3.15.4-20170211-0304.zip
dont ask me WHY, i dont know without this kernel you cannont install supersu and have the LTE up ...
is not finish, dont ask me WHY AGAIN but you need to install the complete package too !!
https://build.nethunter.com/nightly...-kalifs-full-rolling-3.15.4-20170211-0304.zip
and the last install is ( dont ask me why )
come back to the AngryAlbatross (1.1) https://forum.xda-developers.com/v20/development/kernel-werewolf-kernel-t3541485
after - wipe - format - yes
after advanced wipe ONLY [ Dalvik, Data and Cache ]
You going to see a beautiful RED triangle, just ignore it ... after the kali logo, boot is done my friend you have now LTE us996f with superSu ( go to google store, download and install it, binary is done ) + kali complete mod... just remove it if you dont want it ...
I make all the test on my LG-h915 videotron and is now with unlocked network BELL LTE + SuperSu rooted all the way kick in ass lg v20 .
Thx to everybody,

Why do this? there is already a 915 root guide...

please be serious, the other solution not working at all ..., I try the other solution and this is not possible to upload the us996 model on twrp, the root guide work with laggy and no network.

man-FIRE said:
please be serious, the other solution not working at all ..., I try the other solution and this is not possible to upload the us996 model on twrp, the root guide work with laggy and no network.
Click to expand...
Click to collapse
You please be serious. Your guide here is really unorganized, I can understand some spelling and grammar errors but Holy Hell dude... You didn't even spell Canadian right... You did not even attempt to clean it up at all. the other root guide works for others. if it didnt work for you then you did something wrong... It seems like you think @TheDantee guide is the one im talking about. im talking about the ACTUAL H915 root guide.
https://forum.xda-developers.com/v20/how-to/v20-h915us996-dirtyelf-bootloader-t3568013
Enjoy.

The think is .... my english is bad but my solution work, it really frustrated to say something wrong ... check the reply of the people... anyway I just want to help so i think some people prefer a working solution not a good spelling solution, if you are not interested just keep this post!

man-FIRE said:
The think is .... my english is bad but my solution work, it really frustrated to say something wrong ... check the reply of the people... anyway I just want to help so i think some people prefer a working solution not a good spelling solution, if you are not interested just keep this post!
Click to expand...
Click to collapse
I understand that English is not your first language. What I am saying that there is already a working solution.

Can you please stop spamming your link on my guide and remove them. It is unessary to follow thedantes guide using the H918 TWRP and your modified file. This guide could cause more problems instead of fixing them.

The other solution just dont work, remove it if you want ! dont really care but you dont think to other people !

Is this the root to work on LTE Band 66? I'm on Freedom (Wind) in Toronto.

duba22y said:
Is this the root to work on LTE Band 66? I'm on Freedom (Wind) in Toronto.
Click to expand...
Click to collapse
Nope. the one that works on Band 66 is DirtyElf

me2151 said:
You please be serious. Your guide here is really unorganized, I can understand some spelling and grammar errors but Holy Hell dude... You didn't even spell Canadian right... You did not even attempt to clean it up at all. the other root guide works for others. if it didnt work for you then you did something wrong... It seems like you think @TheDantee guide is the one im talking about. im talking about the ACTUAL H915 root guide.
https://forum.xda-developers.com/v20/how-to/v20-h915us996-dirtyelf-bootloader-t3568013
Enjoy.
Click to expand...
Click to collapse
Did you not read his guide he clearly states,"I am not a genious, only french canadien with time to lose, i going to try to do my best, my english is not perfect."
"canadien" is how French people spell it, do you watch hockey, look at how the Montreal Canadiens is spelled not Montreal Canadians.
Anyway there is currently no root for our V20s from Freedom or Videotron since the Bootloaders are locked. I have tried. I cant say that this method works since IK am not willoing to try it until my warranty is up. But I have done a similar process on an old samsung from Wind mobile , Had to convert it to a T mobile version in order to root, ****ty thing was I could not return it to original version.

I'm guessing that the H915 on Rogers also has a locked bootloader?

Thanks for the write up. I've been hesitant to root without being able to rollback to stock. However, I'm too bored of stock to care any more so i'll try this.

I just purchased a V20 and have always rooted my phone. I found out after buying it, it came from Videotron. Does anyone else have any more experience with this guide?

Awesome with one major issue.
I realize this is an older write up, however, this is what worked for my Canadian Freedom V20 H915. I spent 24 hours with other methods and none of them worked properly. I would either end up in loops or permanent static. So thank you for this method and write up as it is the only one that has my phone rooted and functioning.
Here's my problem:
After an unspecified time after each boot, the touch screen stops functioning. My guess is the kernel? Anyone else experiencing this or know of a possible solution?
Thanks.

DFreshestDood said:
I realize this is an older write up, however, this is what worked for my Canadian Freedom V20 H915. I spent 24 hours with other methods and none of them worked properly. I would either end up in loops or permanent static. So thank you for this method and write up as it is the only one that has my phone rooted and functioning.
Here's my problem:
After an unspecified time after each boot, the touch screen stops functioning. My guess is the kernel? Anyone else experiencing this or know of a possible solution?
Thanks.
Click to expand...
Click to collapse
A newer kernel wouldnt hurt..the one used in the guide hasnt been maintained since approximately when the OP was made ..try mk2000

Phoenix591 said:
A newer kernel wouldnt hurt..the one used in the guide hasnt been maintained since approximately when the OP was made ..try mk2000
Click to expand...
Click to collapse
Ok, thanks. I'll install it later tonight and see if it helps Would it be helpful to rewrite this guide and post it up in a more organized, concise fashion if the new kernel fixes the issue? Is it bad sport to repost something like that?

DFreshestDood said:
Ok, thanks. I'll install it later tonight and see if it helps Would it be helpful to rewrite this guide and post it up in a more organized, concise fashion if the new kernel fixes the issue? Is it bad sport to repost something like that?
Click to expand...
Click to collapse
https://forum.xda-developers.com/v20/how-to/guide-root-twrp-lg-v20-using-dirtysanta-t3763981
this is actually the most recent and easiest guide for h915 that I used to get my h915 rooted.

this is actually the most recent and easiest guide for h915 that I used to get my h915 rooted.
Click to expand...
Click to collapse
That one just ends up with a permanent static screen for me. Tried it 5 or 6 times. Boot 1 = never boots, Boot 2 = permastatic.

DFreshestDood said:
That one just ends up with a permanent static screen for me. Tried it 5 or 6 times. Boot 1 = never boots, Boot 2 = permastatic.
Click to expand...
Click to collapse
yes boot2 suppose to give static. that means dirty santa/elf has worked. Dirtysanta/elf causes static on all v20 models.
Now it was matter of flashing an updated us996 rom and updated kernel that fixes static on boot like mk2000 us996 santa bttf.

Is the LG Aristo Android System Update worth installing?

Hi, I just started using my friend's LG Aristo on MetroPCS. I just got an Android System Update pop up tonight that shows a 450.1 MB update available, but doesn't show the name of the update. The only thing it says about the update is, " This release includes updates that make your phone more secure and improves messaging.". Does anyone know what kind of update this is and if it will restrict any features? I'm using PDANet app for tethering. My friend had this phone for about two months, I don't know if he got this notification before to update it and he just didn't update it or if it's a brand new update. I got the Factory Reset Protection(FRP) lock sent to my old phone after I used PDANet to open the hotspot, that I thought was included in my plan, but I found out that it is not. So, I am very cautious about updates and anything else that Metro wants to send my way.

EpicSaga said:
Hi, I just started using my friend's LG Aristo on MetroPCS. I just got an Android System Update pop up tonight that shows a 450.1 MB update available, but doesn't show the name of the update. The only thing it says about the update is, " This release includes updates that make your phone more secure and improves messaging.". Does anyone know what kind of update this is and if it will restrict any features? I'm using PDANet app for tethering. My friend had this phone for about two months, I don't know if he got this notification before to update it and he just didn't update it or if it's a brand new update. I got the Factory Reset Protection(FRP) lock sent to my old phone after I used PDANet to open the hotspot, that I thought was included in my plan, but I found out that it is not. So, I am very cautious about updates and anything else that Metro wants to send my way.
Click to expand...
Click to collapse
Nobody I know of has accepted the update. I was gonna do a clean start so I could try the update out, but free time has been hella scarce. Since it's a LG update for metro, we can automatically surmise it won't interfere with unlocking the bootloader or enabling root access. (They wouldn't pull something like that after the LG motion)
Tether is included in every plan that involves more than 2 gigs of high speed data. You get a hard limit for how much high speed data is used for tether though.

Hiyo was wondering if you knew the best route to reflash stock? im wanting to so i can give this phone to my aunt as she uses a lg risio.
Ps: sorry for jumpin in on your thread i just didnt believe i should muck up the rest of the forum.

teknoweanie said:
Hiyo was wondering if you knew the best route to reflash stock? im wanting to so i can give this phone to my aunt as she uses a lg risio.
Ps: sorry for jumpin in on your thread i just didnt believe i should muck up the rest of the forum.
Click to expand...
Click to collapse
Do you have a computer at home?

i did the useual for me ..the "throw my brains in a blender and go for what i read was ultimately stupid"
and tried the update...and ended up in a TWRP bootloop....
went back n forth flashing Lineage TWRP and my stock bla TWRP somthing like 4 times...
finally when things decided to boot
after the last time flash i tried the lineage TWRP....i marveled at how fast it booted....
then booted TWRP to flash my huge boring stock backup...
and junks back to the old funk...just from 9/28 when i first was going to try Lineage...
should've used it as an excuse to try out the debloated rom....
can anyone tell me how to turn off Updater in terminal ....
moving files and renaming things always gets me running in these same exact circles..
is it safe to remove Updater???
sorry if i type like i think..i'm trying to be unique ...my logic is just really fuzzy
i only apologize because someone that was have a bad day decided it was the best thing to zero in on in an android forum and get bossy about it...sorry..i think too much ..most of it's useless...OK..i post this now

Yep i have a computer. Read about two different applications to flash the stock kdz. One called lg up an the other lg flash tool. The only thing is im not sure about is which app is best to use or does it matter?
Edit:
i did a search for "flash stock rom lg aristo" the top two guides lead me to the applications. Just saying where i found it in case anyone was wondering. *haven't tried yet

teknoweanie said:
Yep i have a computer. Read about two different applications to flash the stock kdz. One called lg up an the other lg flash tool. The only thing is im not sure about is which app is best to use or does it matter?
Edit:
i did a search for "flash stock rom lg aristo" the top two guides lead me to the applications. Just saying where i found it in case anyone was wondering. *haven't tried yet
Click to expand...
Click to collapse
Either one does the job really. LG up is built for newer devices, so you'd be better off

Did anyone download the 450.1 MB update yet?

EpicSaga said:
Did anyone download the 450.1 MB update yet?
Click to expand...
Click to collapse
It's a security update and the kernel was clock locked to 1248mhz and lower. It shouldn't clock any higher than 1248.

Calling for help.. H90021z or H90022b firmware user

Hello,
As we know there are many H90021w firmware user found their phone is not working as it should be. There are some issues like fingerprint sensor is not working, cant uninstalling apps, etc. I found the only way to solve is by updating the firmware to 21z or 22b only. I've try to find in on the net throughly only to find after the v21w firmware, newer firmwares are stored in the AT&T server, not on the LG server anymore. And the only way to get the OTA is by using an AT&T simcard and in the US. This definitely a problem to those who live outside the US just like me.
And it's not possible to downgrade, trust me, maybe I've try everything that possible including taking out the emmc from the board, erasing everything and put the lollipop firmware in it. Simply not working. Mind you, when I put that emmc (lollipop) on another board (vs990 too) which were originally lollipop and never use the 21w firmware, it's working fine.
So basically updating to 21z or 22b is the only way. Also if there's any 21w user and the phone is normal, maybe you can help too.
All we need is to put the phone on qualcomm 9008 mode, copy some partitions, zip it and upload to somewhere. It's perfectly safe as I did it many many times to backup my phone and some friend's phones (v10 and G4). We'll exclude the imei partition and userdata, so it will be safe for you.
This method is also useful for other purposes. You can full backup your phone and restore it if theres anything happen. For those who have bootlooped phone, you can backup it and restore to another working phone and you'll have almost the same state of the phone. Of course the type of the phone should be identical and the arb is ok. If the arb is stil 0, you can even switch the carrier to Tmobile.
This could be used for many purposes, but let's get this one done first. If its working, I'll put it in a new "how to" thread so many will be helped. We can also arrange donations for those who help. We can discuss it by pm.
So hopefully someone can help and we can discuss on private message about the method in details.
Thank you

Nobody?

Hi all,
Probably my previous request were too much.
I found an easier and faster way to do it. No need to go to mode 9008 or modifying the cable.
All it need is LGup patched which can be found on https://forum.xda-developers.com/v20/how-to/guide-patch-lgup-to-unlock-features-t3652222 and a normal data cable.
If anybody willing to help, feel free to let me know.
Thank you

ardian1899 said:
Hi all,
Probably my previous request were too much.
I found an easier and faster way to do it. No need to go to mode 9008 or modifying the cable.
All it need is LGup patched which can be found on https://forum.xda-developers.com/v20/how-to/guide-patch-lgup-to-unlock-features-t3652222 and a normal data cable.
If anybody willing to help, feel free to let me know.
Thank you
Click to expand...
Click to collapse
I hope you have news. I have the same problem without solution so far.

Nope. Although still hoping to find someone eager to help, I think this H900 section is practically dead.

ardian1899 said:
Nope. Although still hoping to find someone eager to help, I think this H900 section is practically dead.
Click to expand...
Click to collapse
Hey, sorry, didn't see this post, but if you still need the firmware, I'm willing to help you out Im pretty sure I got 22b running

Theamerix said:
Hey, sorry, didn't see this post, but if you still need the firmware, I'm willing to help you out Im pretty sure I got 22b running
Click to expand...
Click to collapse
Wow awesome, thank you!
I already got 21z by myself and planning to ask a few $$ from others since no one helping since months ago. But with your help we can help others too. I'll send a pm later today with some instruction, need to back home first and recheck the method.
Thanks again.

ardian1899 said:
Wow awesome, thank you!
I already got 21z by myself and planning to ask a few $$ from others since no one helping since months ago. But with your help we can help others too. I'll send a pm later today with some instruction, need to back home first and recheck the method.
Thanks again.
Click to expand...
Click to collapse
Yeah I'll need some instructions, its been a long time since I last used LGUP or anything similar... ^^
Now, I just checked, I am running H90022b, but I'm not entirely sure whether this would solve your problem.
I have an LG V10, AT&T locked, but with a verizon motherboard... This means that in my case, some security options don't work, I can't update, can't use a fingerprint sensor and worst of all, I can't deinstall apps. (I'm never buying refurbished devices again ^^)
However, if you have a normal V10 (H900), this should be no problem. The software is still the same, its flashed as a H900, whilst it should be a H901 I think.

Theamerix said:
Yeah I'll need some instructions, its been a long time since I last used LGUP or anything similar... ^^
Now, I just checked, I am running H90022b, but I'm not entirely sure whether this would solve your problem.
I have an LG V10, AT&T locked, but with a verizon motherboard... This means that in my case, some security options don't work, I can't update, can't use a fingerprint sensor and worst of all, I can't deinstall apps. (I'm never buying refurbished devices again ^^)
However, if you have a normal V10 (H900), this should be no problem. The software is still the same, its flashed as a H900, whilst it should be a H901 I think.
Click to expand...
Click to collapse
Hello,
Sorry I just be able to reply.
So basically you cant uninstall app too?

lv v10 h90022b issues
I have 2 identical lg v10 h90022b phones. One works perfectly without any issues but the other one had issues exactly the same issues your phone have.
I'm not a android geek. Can you guide me step by step how to put the good phone into Qualcomm 9008 mode then copy its patition to fix the phone that had issues.
Thanks

[email protected] said:
I have 2 identical lg v10 h90022b phones. One works perfectly without any issues but the other one had issues exactly the same issues your phone have.
I'm not a android geek. Can you guide me step by step how to put the good phone into Qualcomm 9008 mode then copy its patition to fix the phone that had issues.
Thanks
Click to expand...
Click to collapse
were you able to solve your problem, I had a bricked h901 tmobile, which i flashe to at&t h900 , now fingerprint , uninstalling apps doesnt work, so looking for a way out of this mess, I didnt know before buying from some other guy that it was arefurb aliexpress mobile with korean boartd, after flashing i cant even make a call, says radio off, can anyone help?