not receiving some calls after Nougat update - Samsung Galaxy S7 Questions and Answers

Hi,
I haven't been receiving some calls from my contacts whereas they say they have called and I didn't pick up the phone. This has been happening since the nougat update. Neither my phone rings nor i get any missed call notification. Help needed!!!!

Same here. Cost me a job interview today. Totally miffed off

same here, when it happens, I can't make any outgoing call either...

I've got the same problem, me and many guys I know with s7 flat or s7 edge
I've got the problem since nougat update, about a month before
I'm talking about many missed calls every single day
Did a factory reset, nothing changed
I've contacted with dealership here in Greece and told me bul****s, that there isn't any issue officialy
I really don't know what to do

Had the same issu. After turning WiFi calls off. Every Thing works fine

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[Q] little help here....

weird problem, kind of a biggy, my phone wont receive calls. I've run through several pages of google search over this issue, no answer, though I came across a few people with similar issues. I figured xda would be my best bet, if you guys can't help me...
Everything else works great, web, email, sms, outgoing calls, everything but incoming. This is kind of a big deal, I sort of need my phone to be working. When I get an incoming call, the phone vibrates, rings once, then goes silent. There's nothing on the caller id, but I did note that the signal drops to zero when it rings, dropping the call. From the other end, you just get cut off, it doesn't direct you to voice mail even.
I am currently running paragon rc6 rom, but just swapped over from the phoenix 5.2 rom tonight, as I mistakenly thought the issue was with the rom, but considering that it has continued even after flashing a new rom, it would seem to be something else entirely.
I don't know what the issue is, I swapped sims with my wife's phone, worked just fine calling her phone with my sim, but my phone still wouldn't work with her sim in it.
I have had the battery in and out a half dozen times in the past 24 hours, so I don't think that's going to fix the issue......I don't know what else to try. Can't very well call Rogers since they'll just blame the issue on the fact that I was screwing around with my phone, and since it flashes back to a stock at&t confige, I can't very well flash it back and pretend I never did anything
appreciate your help, stressing me out a little, need my phone for work, and my wife will have my balls if I broke it

N5 Lollipop - dropping phone calls

Hi everyone,
I've updated to lollipop a few days ago and since then, a few minutes after making a phone call the other person is no longer hearing me. This happens on almost 50% of the cases and does not matter if I am connected on 3G or 2G. If I call again everything is fine. Does anyone have the same problem?
Thanks,
George

People with AT&T NumberSync, Did you get any calls (incoming) today?

I'm currently using the 3g AT&T Galaxy Watch S2 with a NumberSync on and for whole day, I wasn't able to get any calls.
Whenever someone calls me, it directs to 'this number cannot receive a call.'
It's weird since I can still receive a text message and I can still call from my end, just unable to receive any call, not even a voicemail. (Not getting on my phone and my watch)
And when I disabled the NumberSync, my phone suddenly worked like a charm.
NumberSync has been working nicely until today and I'm wondering what's going on.
Anyone has the same problem as me?
P.S. I talked to AT&T Customer Support for like 2 hours and they were not able to solve the issue. What my rep told me was it seems like an error from the AT&T Service side.
Mine did that too today!!!
So I found a quick fix to this issue, I turned the bluetooth off on my watch (with NumberSync On) and it seems working.
And the watch only says "Connected Remotely AT&T" rather than connected with bluetooth.
BTW, when I tried the combination of Bluetooth on + NumberSync Off, I couldn't get a call. It might have been just one day but at least this combination used to work when I found the problem 3 days ago. Now it just doesn't.. Only option I have for me right now is to completely disconnecting with bluetooth.
I have no Idea why there's a problem between having bluetooth on and getting a call.
This really disturbs me since disconnecting with bluetooth limits a lot of stuff, like I cannot control my phone music on my watch ..
I don't know who's to blame as in AT&T or Samsung but I hope this issue gets fixed.
P.S. I actually got an exchange on my watch thinking it might be a manufacturer error but nope, same problem.
paoloroeseke said:
Mine did that too today!!!
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Pixel SMS/MMS issues

So my first pixel (32gb black) had microphone issues and had that replaced yesterday no problem. It was all working totally fine and like it should until after the ball drop last night when all of the sudden my phone would not send text messages anymore. So I went to bed thinking it was just tower overload from the new year celebration. Then I wake up this morning and my wife tells me she got 20 text messages from me all in duplicates. I think great, its all fixed. Then I realized throughout the day that while my messages were going out now I was not getting any back. We tested this and sure enough nothing is coming through.
So I chatted with a Google rep and after doing all the troubleshooting (Safe mode, cache clear, reboots, etc) we still had the same issue. At that point he says he talked to a specialist who says its a known issue affecting a small group of Pixel owners and they are working as quickly as possible to fix it.
Anyone else experiencing this? I haven't been able to find any other posts about it which seems really unusual.
I have the exact same problem as you! You're not alone...and yes this is very frustrating. I haven't seen much posted about this issue either. I also thought it was tower overload until my mother-in-law told me my mom was texting me and I wasn't getting any of the texts. Can you send texts? I can. What about phone calls? I can still make and receive those. I'm talking to google as we speak. See what happens.
Well I'm glad I am not alone. I can also still send messages and make and receive calls. Just no text messages coming in. They said it might be my sim card and they want me to talk to my carrier which is ATT. who is your carrier? Let me know what they say or if you get it resolved!
I've been having the same issue with AT&T. Also the same thing happened to me on NYE. I sent happy new year to a friend and he got it like 30 times. I then didnt get any txt's for the rest of the night. I then rebooted my pixel in the AM and I got flooded with txt's I didnt get the night before.
This has been an on going problem for me and AT&T because I get txt's in spurts. Nothing for a while then all of a sudden I get a chunk and then nothing again. It's also very random as I have not been about to duplicate it. I think it's just something with AT&T and the pixel.
mdecker79 said:
I've been having the same issue with AT&T. Also the same thing happened to me on NYE. I sent happy new year to a friend and he got it like 30 times. I then didnt get any txt's for the rest of the night. I then rebooted my pixel in the AM and I got flooded with txt's I didnt get the night before.
This has been an on going problem for me and AT&T because I get txt's in spurts. Nothing for a while then all of a sudden I get a chunk and then nothing again. It's also very random as I have not been about to duplicate it. I think it's just something with AT&T and the pixel.
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Click to collapse
I had almost the same issue. I sent out some texts for the new year that night and they kept saying failed but people said they got them about 100 times. From there I turned it off and rebooted in the morning. Then it was exactly the opposite with them going through no problem but not coming back at all.
I had another Pixel prior to this and never had any issue after a month of use. My brother and SIL also have the same phone on my plan and live right up the road and have never had the issue. It seems unusual that its only affecting SOME phones and not all who have the same set of conditions.
I'm going to talk to my local AT&T store today and see if they will pop in a new SIM card for me and give that a shot.
I have similar SMS issues with my Pixel XL on ATT. In my case, I seem to have more issues sending or receiving SMS while connected to WIFI. Disconnect WIFI and they send/receive as they should. I've had ATT replace my SIM and check all necessary configs on their side and all looks good according to them. I can take that same SIM and put it in my Nexus 6P and all works as it should on WIFI or on carrier.
prestonpeterson said:
I have similar SMS issues with my Pixel XL on ATT. In my case, I seem to have more issues sending or receiving SMS while connected to WIFI. Disconnect WIFI and they send/receive as they should. I've had ATT replace my SIM and check all necessary configs on their side and all looks good according to them. I can take that same SIM and put it in my Nexus 6P and all works as it should on WIFI or on carrier.
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So I just tried turning off wifi and sending a few test texts. Still nothing for me coming back. I wish that would at least temporarily solve the issue so I could get on with my day to day life. It seems strange that others are having this issue but there isn't any chatter about it online. I thought more people would be posting about it but there is nothing.
ATT has an SMS test number you can send "test" to 151 and it will respond if all is working correctly. I have the same results with that test number as I do with any other contacts.
Okay so I got mine resolved. I went to the ATT store and they put in a new SIM card and reset network settings. They also reregistered the serial number of the phone to my number. After that all my messages came flooding in and I've been fine ever since. So many one of those three things fixed it though I had already reset my network setting before so I don't think that was it. Best of luck to the others out there!

Out of service area problem

Within the past 2 weeks my phone had been dropping calls or not being able to receive calls at all sometimes. Let me try to explain. Sometimes when I try to make a call my service will cut out and say "out of service area" and not but 5 seconds later it will show I have service again. I can send text messages surf the web anything but make phone calls. At&t doesn't believe that it's on their end. Whats going on??
You are not alone, I have similar problem. I went to Sumsang center in Bestbuy last weekend, the Sumsang guy there told me he loses DATA randomly too, he knew at least 3 people having the same issue since last OTA. And they are all AT&T users, all S8+ phone, the Samsung guy told me they already know this situation and investigating it, hopefully they will push another update soon.
For now, I reboot my phone every morning before I leave my house.
ericzhf said:
You are not alone, I have similar problem. I went to Sumsang center in Bestbuy last weekend, the Sumsang guy there told me he loses DATA randomly too, he knew at least 3 people having the same issue since last OTA. And they are all AT&T users, all S8+ phone, the Samsung guy told me they already know this situation and investigating it, hopefully they will push another update soon.
For now, I reboot my phone every morning before I leave my house.
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Click to collapse
It's very frustrating. I've talked to samsung on the phone and they told me I could send my phone in and have it tested but I feel like it won't do anything. And they would send me a refurbished phone back not a brand new one like the one I purchased. I drop connection all the time during calls, when I try to make calls it doesn't matter. The people at at&t are no help.
Add me to it. And to me it is an intermittent problem. It does not happen all the time. I am on Sprint, and I have the phone unlocked through Sprint since I paid it off. Not sure if unlock changed anything.
Anyone got the problem sorted out?
S8 plus out of service area
Hi.
I also have the same problem and this is not a software problem this is hardware problem you need to change the boot.
Theirs no other way
I had a similar issue. My phone showed I had network coverage but I kept missing calls. My provider sends a text message on missed call. I would call my number, phone would not show anything and i'd get a missed call sms.
I took it to the local samsung authorized service, they replaced the motherboard, the display and battery on warranty. Basically I have a new phone now and it works.

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