Stripes while watching videos EMUI 5 - Honor 8 Questions & Answers

Hey there,
I've got a problem since I first updated from B131 to B360 when it was released. On a different Forum I informed Honor about this and they said they will look into it. But as always I never heard back and the recent Update from B360 to B380 didn't fix it.
So I thought I might ask you guys here, maybe some of you experience the same issue. Right now I couldnt find anything about it on the Internet.
The problem:
While watching Videos on YouTube or on websites I suffer from "Stripes" on my screen. It looks like bad interlacing but I have no idea.
I can't really describe it, that's why I made some videos to show it. It's really noticable with low resolution, it's getting less noticeable the better the resolution is but even with 720p I can see it.
https://drive.google.com/file/d/0B8JGN2ihtVAFLVp1S1lmNkY0RE0/view
https://drive.google.com/file/d/0B8JGN2ihtVAFYVV3Znk4NEFDWU0/view
In the 2nd video at 0:14 you can see the cathedral. While the cathedral is moving, the stripes remains at the same position on the screen, they aren't moving along to the image. So you can see its not the video which is causing the stripes.
I have filmed my phone while playing the videos. I screen recorded it before but it appears in the screen recordings the stripes are gone. That's why I assumed it's a hardware issue. To verify this I went back to android 6 EMUI 4 and tried it there. But with Emui 4 I have no problem at all, and now I have no idea whether it's an hardware or software issue.
I'm really hoping for some answers, if not I probably will return the phone as long as I still have warranty....

I have the same issue since Nougat. The only way to "fix it" is to rotate your phone until they gone
EDIT: after a rollback to b131 and update to b380 again seems to fix the problem

Kha21 said:
I have the same issue since Nougat. The only way to "fix it" is to rotate your phone until they gone
EDIT: after a rollback to b131 and update to b380 again seems to fix the problem
Click to expand...
Click to collapse
If I rotate they are still there.
I did a Rollback to B131 from B360 as I said. I updated to B380 from B131, so it didn't change anything

Thadda said:
If I rotate they are still there.
I did a Rollback to B131 from B360 as I said. I updated to B380 from B131, so it didn't change anything
Click to expand...
Click to collapse
For me sometimes I had that bug sometimes no, it happens especially when I watched YouTube and charge my phone in the same time. Since the rollback and b380 I haven't noticed that bug... But even when I had it, rotate the phone multiple times MAY solve the problem (or close YouTube and restart your phone), it's so random

OK for me it's not random at all. It's always there....

Related

Zooming in to 8x in auto mode takes the picture blurred on 6.0.1? Bug?

Hi guys, I opened this thread to ask you if you have the same issue like me, or if the camera changed in bad for 6.0.1 update. Maybe something change in good, but this annoys me.
Anyway, did you notice after the 6.0.1 update, the fact that when zooming in to maximum in auto mode the picture is not anymore sharp? For me now is blurred. I did not have this issue with 5.1.1 . I even re-flashed with 5.1.1 and I am not having this problem.
I haven't seen this issue since the beta.
forumber2 said:
I haven't seen this issue since the beta.
Click to expand...
Click to collapse
I also tried with another s6, the same behavior
nobody noticed?

Recorded video and YouTube playback errors

Noticed today that when I record a video on my Honor 8 I can not play it back. It's just a black screen with audio. Also, the YouTube app just "loads" - good 4G LTE signal or over WiFi. Might be separate issues. Cleared the cache and uninstalled the YouTube updates.
Anyone else seeing this or know of a fix?
eth3rton said:
Noticed today that when I record a video on my Honor 8 I can not play it back. It's just a black screen with audio. Also, the YouTube app just "loads" - good 4G LTE signal or over WiFi. Might be separate issues. Cleared the cache and uninstalled the YouTube updates.
Anyone else seeing this or know of a fix?
Click to expand...
Click to collapse
if you have installed magisk uninstall and it should work i had the same issue and it went away as soon as i uninstalled magisk with the provided zip on the thread after 21 day and couple of hours of troubleshooting
I don't have that installed.
eth3rton said:
I don't have that installed.
Click to expand...
Click to collapse
But you might have another app that messes with the video driver.
Unless anyone pinpoints the exact cause I suggest you backup with Huawei Backup to SD or PC, factory reset, setup Google account and nothing more. THEN test to see if it behaves the same.
If it does, then you might have a malfunctioning unit.
If it doesn´t then it´s either an app or a file messing with your ROM. Try to restore your backup one-by-one app until you see the problem appearing so that you can identify the app.
eth3rton said:
I don't have that installed.
Click to expand...
Click to collapse
How about xposed?
Hi There, we recommend you back up the device and perform a "master reset" to see if that fixes the issue. To perform a master reset, you will go into your menu and click settings, then go to Back Up & Reset. Follow the prompts on the screen to back up and factory reset, then continue by following the steps to restart and activate the device (note: you will need to have your Google email/password present at startup).
If you still can't get playback on your videos to work properly, you should call in to our knowledgeable Honor customer service center at +1-844-524-6667 and they can further diagnose the situation you are having with video recording and playback. Thanks for your question! (NS)
Video playback seems to be a general weakness on the phone. I have experienced occasional glitches as well as battery drainage. It could be that the hardware (imaging processor) is weak.
Do a factory reset and see if it works
I'd actually like to raise awareness about this issue, my device works great other than this video issue arising and is progressively getting more annoying every time it happens.
There was this previous thread where, someone else had this problem and someone said that it was a "Known Bug", but I'm not sure where the source for that information is. Thread HERE.
I've done two factory resets since I got the phone in hopes that the problem clears up but it still happens from time to time, and the only way to fix it is to reboot the phone.
A summary of the issue is this:
- Youtube videos only load, but don't play. If you have youtube red, the video plays once you leave the app and audio only plays in the background, and when you return to the youtube app the video continues to play, audio only, with a black screen.
- Playing recorded videos from the video app, or any video app for that matter (Built in Video app, MX Player), videos only show a black screen, and plays audio only.
- Playing videos in Chrome, or anything that uses the android WebView (Such as Reddit while looking at GfyCat''s), doesn't load or shows a black screen
- The only way to get it all working again is to Reboot the device. However, in some rare cases, it magically starts working again.
I did speak to a live support agent on the honor website (David B) about the problem about a week ago in order to try to raise awareness of this issue, in hopes that someone takes notice and finds a workaround or fix for the problem.
I know for a fact that this issue isn't caused by Root, Xposed or anything related to unlocking the bootloader as the issue happened with a fresh restore, and an unmodified device a few days into owning my honor 8.
In conclusion, we need to see and know how many total are having this problem, and how many people haven't had this issue at all, just to ensure that those having the problem (Like me) don't have a defective unit. If only a small percentage of us are experiencing this issue then there is a possibility that those who have this issue like me have a defective device and would need to take action quickly to somehow obtain a new device.
P.S: I've been trying to figure out what triggers this issue to happen and what 'Magically' fixes it while the device is on, without rebooting, ever since I got my device. I'll report back if I ever come across something significant
Update Sept22: I can confirm that there is some issue happening with the hardware decoder as in MX Player video doesn't play when HW Decode is selected but works when SW Decode is selected. Still trying to figure out how to get it working again from its broken state without having to reboot the phone
It seems that there is a software issue which makes the phone unable to use HW decoders correctly
its a reported problem with honor 8, many users are facing the same issue, hope honor fixes it soon with a software patch.
It released an update for both US and EU model, now it's time to wait and see
minigreen said:
Do a factory reset and see if it works
Click to expand...
Click to collapse
factory reset would solve the issue for a day or two, as it would reappear again
minigreen said:
Do a factory reset and see if it works
Click to expand...
Click to collapse
Members reported that even a factory reset wouldn't solve it
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
raazaonex said:
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
Click to expand...
Click to collapse
wait for the update, maybe it will be fixed
raazaonex said:
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
Click to expand...
Click to collapse
You may receive an update, but I don't know if it fixes the issue
raazaonex said:
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
Click to expand...
Click to collapse
Pester Honor team for a fix to this software issue through their FB and their official forums. A bugfix update will do the need.
I know updates etc talking to Honor n that .If enough of us complain on here it could be considered to link them to here to see for them self errors in software... infanct I know a couple of official Honor mods are actually on this forum. We want them to go nag the heads of swu
I just talked to Miles of the hihonor website live chat, and he told me the following:
When asking about the bug:
Miles S 07:32:56 pm
Ah! Yes, our team is aware of the bug and are planning on patching it soon.
Click to expand...
Click to collapse
Asked for an ETA and specified my model FRD-L04:
Miles S 07:35:24 pm
So, no ETA as of yet, just a message letting us know that our team is on it and it will be patched soon.
Thank you, we found that it's the US model and it's an android bug.
No worries though, we'
We'll get this patched up as soon as we can.
Click to expand...
Click to collapse
Great solid phone for a great price but just this one bug which is driving me nuts haha, hopefully in the coming weeks it'll be patched!

new update N920VVRU3BPJ3

Just a securiy patch getting ready for 7.0.1
Only seeing BPI3 with the Verizon Upgrade Assistant Software on my Note 5 on the TotalWireless network. Updating now, maybe BPJ3 will show up once I finish this update.
EDIT:Wow, something is up, I just realized that I participated in the BPI3 update thread, now I'm wondering why it said I needed that update again, could have sworn I was already on it...Will check it out once the "upgrade" it is doing finishes. :?
EDIT2: It actually was BPJ3 that it upgraded to, I have the November 1 security patch now. Seems like the Upgrade Assistant Software is downloading something else now as well. It's about 30% done.
EDIT3: Guess it was a glitch of some sort, it downloaded the BPJ3 software twice, and now says I'm up to date. That was odd. Oh well, bring on 7.x.x!
Anyone has camera problems after the update? My pictures taken after the update in landscape mode are showing in protraits. On google photos they are also displayed in the wrong rotation. So the problem should be the camera not gallery. Really annoying...
JaYtanG said:
Anyone has camera problems after the update? My pictures taken after the update in landscape mode are showing in protraits. On google photos they are also displayed in the wrong rotation. So the problem should be the camera not gallery. Really annoying...
Click to expand...
Click to collapse
Same on my phone, they do not automatically rotate. I took a video in landscape mode and copied it to a PC but it played back in VLC as portrait. The update also changed my brightness settings. I don't check auto anymore because it is always too dark.

Camera issue

https://youtu.be/h3Z6rSS3g58
In link above you can see what kind of issue I have with my camera after latest security update on android Nougat. I tried system repair via PC Companion, but issue still presist. I have this problem over a month, and my patience is running out.
I tested camera firstly afrer software repair, and problem was still there.
Yes, problem is still there in SAFE MODE.
I changed to internal storage, problem is still there.
Even when I try to record video, it's extremely laggy, only way I can record is with front facing camera on HD resoution with steady shot OFF.
I don't wanna downgrade my phone, and starting over with this problems again, I hope that SONY will soon launch new update with this issues fixed.
Does anyone know fix for this issue?
First of all, this is not a general problem, only you faced with this.. so there won't be an update for this.
Try my thread. https://forum.xda-developers.com/xperia-z5/general/ftf-e6603-33-53-83-google-drive-patched-t3581463
Follow 1-14 and select all wipe options..
No, he's not. I have exactly the same problem. I tried everything, including flashing FTF from the link above, but the problem is still there.
I think that may be an hardware issue.
There was no issue before latest update. My phone didn't drop or something like that.
I can only record on HD with stabilisation off, and to have decent videos on both, rear and front facing camera. But if I try to record on Full HD with even stabilisation off, that become mission impossible, so much lag in video, even tough audio is ok.

Many problem after update to EMUI9 Pie

I update my mate 9 to emui9 but
I see that the ram is verry busy
and the phone become slow and can t open music
and another application at the same time
The camera take a few time to take a picture or video
The display become very large even I select the smalest display setting
I think that Oreo was better then Pie and hope to find a solution to downgrade my phone to oreo
Backup your stuff, factory reset, restore.
Has anybody noticed that navigation keys (home, back) are malfunctioning after update to emui 9?
Sometimes I need to click it more than one time. And looks like the same problem with notifications. The swipe or click triggers after some attempts. This is very annoying. Factory reset doesn't help. After downgrading the version of emui everything works well. MHA-L29

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