I'm a 14 year old who has been saving up for an asus transformer pad tf300. I brought a few months ago after saving for a long time. I had it for a couple of months and accidentally cracked the screen. The touch is unresponsive. I took it first to the place that I brought it from (Currys) but they said they couldn't fix it because I hadn't brought their warranty, which cost half as much as the product itself. After this I contacted Asus, knowing that their customer support had a bad reputation, and they said that I would have to send it to their repair centre. They then said that I would have to pay a charge of £60 for it to be collected and looked at and even if they couldn't fix it this fee was un-refundable. Despite all of this I still continued with the process. It was only the day before it was being collected they sent me an email saying that they were going to send it to their repair centre in Czech Republic and that they wouldn't be able to specify a price. This is when I became suspicious. I cancelled the order and phoned their hotline and after a long, pricey phone call I got the name of someone higher up I could email. He said that the cost could be anything from a £120. Instantly I thought that this could mean absolutely anything. I told them not to worry about the repair and that I would find someone in England to repair it. After a month or so of searching the internet, making phone calls and sending emails everyone has said that they can't fix it.
Does anyone have any advice to overcome this problem? Thank you very much for reading this.
Perhaps a used model
arthur98 said:
I'm a 14 year old who has been saving up for an asus transformer pad tf300. I brought a few months ago after saving for a long time. I had it for a couple of months and accidentally cracked the screen. The touch is unresponsive. I took it first to the place that I brought it from (Currys) but they said they couldn't fix it because I hadn't brought their warranty, which cost half as much as the product itself. After this I contacted Asus, knowing that their customer support had a bad reputation, and they said that I would have to send it to their repair centre. They then said that I would have to pay a charge of £60 for it to be collected and looked at and even if they couldn't fix it this fee was un-refundable. Despite all of this I still continued with the process. It was only the day before it was being collected they sent me an email saying that they were going to send it to their repair centre in Czech Republic and that they wouldn't be able to specify a price. This is when I became suspicious. I cancelled the order and phoned their hotline and after a long, pricey phone call I got the name of someone higher up I could email. He said that the cost could be anything from a £120. Instantly I thought that this could mean absolutely anything. I told them not to worry about the repair and that I would find someone in England to repair it. After a month or so of searching the internet, making phone calls and sending emails everyone has said that they can't fix it.
Does anyone have any advice to overcome this problem? Thank you very much for reading this.
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Sorry to hear of your problem and poor ASUS/Curry's service in the UK - not sure if this is any help, but if they are asking a minimum £120 for a basic LCD repair, sounds you better off getting a new 'used' machine.
I'm still in two minds to purchase a June purchased TF300 and KB for about £165.00 for 32G model - happy to collect it on your behalf and sort out payment when I'm back in the UK - 30th November. Sounds better than a repair and cheaper than eBay.
Anyway, do respond or PM me - happy to assist if I can.
Hello Arthur, maybe I can help you, I sent you the PM, I am from Czech republic and I have two friends. They are the Asus HW specialists / technics.
Maybe I can help you with your problem, or I can sent you the price of repair. Contact me on email which I sent by PM on your mail. '
Sorry for my bad english.
George
Hiya,
Anyone had any experience with refunds and google store? I recently returned a nexus 6p for a refund. It arrived with them yesterday (says UPS tracking number) and today I have a credit for £348.99 which is from an order for a Nexus 5 from 2 years ago!? This was confirmed by a google support person on chat support. She assured me though, that the (£499) refund can take 8-10 days and It will definitely be refunded back to my account soon and to keep the £348.99 refund for a christmas party .
I'm all for the extra money, but this seems so off. Has anyone else had an order refunded... and if so, how long did it take to get the money back? I'm currently £150 and fearing its staying that way atm.
I'm in the UK btw if that makes a difference. The return was shipped to Germany.
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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I ordered a sparin tempered glass screen in Aug and a Tanaab tempererd glass in September, Amazon credited me for both
fastredponycar said:
I just got off a chat with support for amazon requesting a refund on the wireless charger dock and case I bought for my note 7. I bought them back a week before the phone initially launched and they were both well outside the 30 day return window but it seems like they're treating this as a special scenario and sent me return labels for those 2 items. Would have otherwise been about $90 bucks down the drain.
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This is amazing, thanks a lot. You're a credit to the community!
They just let me return my Spigen case that was delivered on Aug. 18th. Guess I'll use that to buy a new case for the replacement phone.
I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.
How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?
batsup606 said:
How were you guys able to get a refund? Do I just go to customer service and ask for a refund or is there a "special" way?
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Go to your amazon account orders and click return then state the reason like I dont need anymore if its over the time window then click chat and email them that you no longer need because your note 7 has been recalled again, that is what I did
ronii_lyn said:
I wonder if Amazon Canada is doing the same.. I just emailed them and hoping for good news. Though Samsung Canada is giving customers their money back for Note 7 specific accessories, I think it would be much easier to go through Amazon instead.
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Update: I got two emails. The first one basically was like, 'we don't know what you're talking about and to take a screenshot of this forum to see who started spreading false information, but we'll refund you anyways.' The second email, which was sent shortly, said that they were just updated that they will do Note 7 accessory refunds, and that they were sorry for the first email they sent. They've already refunded me the screen protector I bought since I can't really return it. I'll probably send out the four cases I bought this evening or tomorrow.
The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?
I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
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StaticMoot said:
The rep I'm currently chatting with is giving me the whole "outside the 30 day period" run-around. Also, they're making me pay to return the items. Any thoughts?
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Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds
nosympathy said:
I didn't even think about that, boy that was easy, no fighting or complaining just instant shipping labels for both my items.
---------- Post added at 11:25 AM ---------- Previous post was at 11:24 AM ----------
Try another agent maybe, I just said "I heard all Note 7 accessories are being refunded 100% due to the Recall" and the guy had me 2 shipping labels in 30 seconds
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I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.
I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.
StaticMoot said:
I left very unpleasant feedback about the rep I dealt with and I'm trying email again. Clearly she didn't know what was going on. I'll keep pestering and being nasty until someone gives me a satisfactory response. If it was a blanket policy and no one was getting refunded, I wouldn't raise a stink. But I'm in the customer service industry and I'm a firm believer that all customers should be treated consistently. If you help one customer, everyone else deserves the same treatment.
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I did the chat, could be their e-mail people are terrible lol. Should try the chat.
kbboykin said:
I am not getting any link to Chat and I am an Amazon Prime member. They charged me for the first two things I sent out today.
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I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.
nosympathy said:
I did the chat, could be their e-mail people are terrible lol. Should try the chat.
I find it ungodly annoying to get to the chat option. I don't even know how I get there half the time. It doesn't show under the regular orders tab, you have to find another special screen asking how you want to handle an order. I just did it and i don't even think I could walk you through how to get there. If there is an easier way I'd love someone to list it.
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I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.
StaticMoot said:
I actually started off with the chat and she gave me the generic run-around. She tried to tell me that as a one time exception they could refund the cost of the return shipping after they got the item back. I told them where they could stick that. I'm not paying $6 to ship back a $10 case and potentially be out the $16 if something goes wrong. I know I'm being a pain, but like I said, CS should be consistent regardless of how I contact someone.
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They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.
kbboykin said:
They are asking me to remove my screen protector and return it.. SMH, but it cost me $34.99, so I guess i"ll have to.
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What, they want you to put it in an envelope? That's random. What good will it do them? That's my thinking on all this. Asking for the items back is useless because its not like they can re-sell them. I may just throw the lot in the trash if they keep giving me the run-around and find a different retailer for things.
I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.
chriskerper said:
I can confirm that this works. All you have to do is get on a chat with Amazon Support and explain to them that the Note 7 has been recalled and that you are stuck with the items and ask if there is anything that they can do, even though you are outside the 30day return policy. They were super nice and got me a full refund.
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Finally got it too. But as noted above they ask me to return a used screen protector. For the ones I threw away, I'll just send back the empty box and go from there!
I can also CONFIRM that is true, just got of the phone talking to a Amazon rep and they allow me to return my Spigen case and a wireless charger despite being over the 30 days period. The only thing they didnt allow me to return was the Skinomi screen protector and the reason was that " it came from an outside vendor and need to contact them directly for a refund. I will contact Skinomi to see what is their position. I will post again as soon as i have an answer from them.
I want to say Thanks to who started this thread, you just save me $35 ???
I just did this.
The longest part was finding the Telephone number to call.
I just explained to them that I had the explding phone and they said they knew about it and how did I want my money returned. They did not want the Spigen case back.
Could not have been easier or quicker.
Dear geeks,
I'm Zaza Asatiani a long time XDA member from Georgia (Country). Let me kindly ask you for help to defend my consumer rights.
On September 29 I have purchased Samsung Galaxy Note 7 (SM-N930R4) on Ebay from the private seller. The phone had clean ESN, Box and all accessories. The seller indicated in product description that he purchased phone from US Cellular. once it was recalled and then returned to the owner with an upgraded battery. That’s why I decided it was safe to buy.
When I turned it on for the first time it was almost brand new Galaxy Note 7 with fully functional Knox and Samsung account. (I have had every Galaxy Note from the launch of first one and I have an ambition not to be fooled by Chinese fakers). After several days I got a notification regarding software update. I have updated the phone software and from then on I'm getting annoying notification pop up warning - to return the phone. It was popping up every time I connected phone to the charger. Couple of months ago I got another software update which limited phone charge to 60%. I seriously doubt that fake phone shouldn't be able to get such an updates from Samsung's server.
Right now the phone is in the country of Georgia. I have contacted US Cellular and Samsung US support team several times to help me find a way to refund the phone but it seems they have no guidelines what to do and asked me to contact Samsung’s local office. Even Samsung Local Georgian office refused to refund the phone. They say the IMEI in “About the phone” and on the back panel aren’t the same and it’s a fake.
I doubt that during the battery replacement Samsung replaced the battery together with back panel and this is the cause of this problem.
Do you have any idea what do do?
Best Regards,
Zaza
maybe a good time to name the ebay seller?
Hey
I need to return my 6 month old Pixel due to an issue where callers cannot hear me and i cannot hear them.
Even though i purchased from EE, Google have agreed to do the warranty claim.
Whats the process really like? They say i will get my return within 7-14 days. Is this true?
I am on my 4th Pixel. First you report the problem, trouble shoot the issue. If it doesn't work, you can get a replacement. There are 2 ways to replace the phone, 1 Send the phone and after they receive it they send you a replacement. 2 They send you a replacement in the mail and after you get the replacement you send the damaged phone back. With the second option, they ask for a credit card or debit and put a hold for the price of the phone until they receive the other phone. If they don't get the phone back a certain time frame, you will be charged. You will get a refurbished phone, not a new one.
Hi. any ideal if i can get a repair from them if this item was a gift from my friend? As they bought it from other retail outlet from outside the google store.
Is there a way not to contact the retailer for the warranty as i doubt they can provide it also. Anyway for direct google to do the exchange? Thanks in advance ..
chrisinsocalif said:
I am on my 4th Pixel. First you report the problem, trouble shoot the issue. If it doesn't work, you can get a replacement. There are 2 ways to replace the phone, 1 Send the phone and after they receive it they send you a replacement. 2 They send you a replacement in the mail and after you get the replacement you send the damaged phone back. With the second option, they ask for a credit card or debit and put a hold for the price of the phone until they receive the other phone. If they don't get the phone back a certain time frame, you will be charged. You will get a refurbished phone, not a new one.
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New to this, Is there any chance of a good reason to try and get a refurbished. I currently own a Verizon Google Pixel 32g 7.1.2 (Build NHG470 W. JUL. 2017 Security Patch),but I want to root my own device and from what I understand I must unlock the bootloader b4 I can achieve root? If so what do I need to tell warranty Dept. When requesting a refurbished phone?
Just an update to my initial post.
Eventually I did the repair through EE. Google needed the device shipping to Germany! (Postage paid by Google though). But I thought this may take longer. And I'd have no loan phone.
The process through EE was painless. Chatted online and they said to drop the phone off to a store. Was given a basic Samsung Ace 3. 7 working days later the phone was at the store.
It was replaced, I guess with a refurbished phone. Newer than the previous and this bootloader is unlocked, it was locked to EE before!
I had the same problem and got a new phone 2 days after troubleshooting did not help.