Hey
I need to return my 6 month old Pixel due to an issue where callers cannot hear me and i cannot hear them.
Even though i purchased from EE, Google have agreed to do the warranty claim.
Whats the process really like? They say i will get my return within 7-14 days. Is this true?
I am on my 4th Pixel. First you report the problem, trouble shoot the issue. If it doesn't work, you can get a replacement. There are 2 ways to replace the phone, 1 Send the phone and after they receive it they send you a replacement. 2 They send you a replacement in the mail and after you get the replacement you send the damaged phone back. With the second option, they ask for a credit card or debit and put a hold for the price of the phone until they receive the other phone. If they don't get the phone back a certain time frame, you will be charged. You will get a refurbished phone, not a new one.
Hi. any ideal if i can get a repair from them if this item was a gift from my friend? As they bought it from other retail outlet from outside the google store.
Is there a way not to contact the retailer for the warranty as i doubt they can provide it also. Anyway for direct google to do the exchange? Thanks in advance ..
chrisinsocalif said:
I am on my 4th Pixel. First you report the problem, trouble shoot the issue. If it doesn't work, you can get a replacement. There are 2 ways to replace the phone, 1 Send the phone and after they receive it they send you a replacement. 2 They send you a replacement in the mail and after you get the replacement you send the damaged phone back. With the second option, they ask for a credit card or debit and put a hold for the price of the phone until they receive the other phone. If they don't get the phone back a certain time frame, you will be charged. You will get a refurbished phone, not a new one.
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New to this, Is there any chance of a good reason to try and get a refurbished. I currently own a Verizon Google Pixel 32g 7.1.2 (Build NHG470 W. JUL. 2017 Security Patch),but I want to root my own device and from what I understand I must unlock the bootloader b4 I can achieve root? If so what do I need to tell warranty Dept. When requesting a refurbished phone?
Just an update to my initial post.
Eventually I did the repair through EE. Google needed the device shipping to Germany! (Postage paid by Google though). But I thought this may take longer. And I'd have no loan phone.
The process through EE was painless. Chatted online and they said to drop the phone off to a store. Was given a basic Samsung Ace 3. 7 working days later the phone was at the store.
It was replaced, I guess with a refurbished phone. Newer than the previous and this bootloader is unlocked, it was locked to EE before!
I had the same problem and got a new phone 2 days after troubleshooting did not help.
Related
I got my phone from Amazon. After it started displaying random shutdowns, I decided to exchange it for another within the 30 days period. What did I get? A phone with an earlier built and original firmware. I think I just received a reconditioned one.
Sent from my SAMSUNG-SGH-I897 using XDA App
I would not put it past AT&T. I am pretty sure that in the fine print it says that if you opt to get a new/different phone within that 30 day period they can send you a reconditioned phone. It is the same way with insurance. Sometimes you get lucky and get a new one, but sometimes you get a "rebuilt" phone that is supposedly "just as good." It's the carrier's way of having more power over the consumer and keep their pockets full.
gerbsterkiller said:
I would not put it past AT&T. I am pretty sure that in the fine print it says that if you opt to get a new/different phone within that 30 day period they can send you a reconditioned phone. It is the same way with insurance. Sometimes you get lucky and get a new one, but sometimes you get a "rebuilt" phone that is supposedly "just as good." It's the carrier's way of having more power over the consumer and keep their pockets full.
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The OP stated he purchased it through Amazon.com.
Edit: I cant remember but doesnt amazon distribute phones through Wirefly or something like that
gerbsterkiller said:
I would not put it past AT&T. I am pretty sure that in the fine print it says that if you opt to get a new/different phone within that 30 day period they can send you a reconditioned phone. It is the same way with insurance. Sometimes you get lucky and get a new one, but sometimes you get a "rebuilt" phone that is supposedly "just as good." It's the carrier's way of having more power over the consumer and keep their pockets full.
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Within 30 days, AT&T would give a new phone. They do not give out a refurb if u r exchanging due to defective piece within 30 days.
Past 30 days, they would give a refurb. For this they would direct u to a warranty center or send by mail.
Edit: I am not sure how Amazon handles these things. Maybe u could to amazon guys or read the fine print on their exchange within 30 days terms.
If you still feel bad, cancel and return to them since u r within 30 days, and do a fresh transaction.
I took once from dell.com, and returned the phone within 30 days since I didn't like the piece. They didn't charge anything.
I can't speak for the current policy, but when I ordered mine a couple months ago, the Amazon rep I spoke with was clear in stating that they only had new units, so should an exchange be made, refurbished devices wouldn't be sent out.
This was late September, so whether or not Amazon now has refurbished units, I'm not sure.
Thanks for the replies. I can only assume that Amazon got truckloads of phones. The newer ones on top, the older ones on the bottom.
It seems that the boxes are not sealed, so that if new order comes in, they add the sim card and instructions. Then the box is sealed.
That is the only explanation that I would get for getting a replacement with 1008 built and jh6 firmware while the original new one was 1009 built and jh7. Thankfully, I knew how to use mini Kies to upgrade.
Has anyone attempted to do a warranty exchange on the phone through samsung? is it hard? Do we have to send the phone in or do they send one us first then we return the defective model? my headphone jack is messing and wont detect headphones.
myunitisz said:
Has anyone attempted to do a warranty exchange on the phone through samsung? is it hard? Do we have to send the phone in or do they send one us first then we return the defective model? my headphone jack is messing and wont detect headphones.
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I haven't personally done one through Samsung, all the ones I have done have been through T-Mobile.. They were quite easy, and I am sure that Samsung would be the same.. You just have to go through there 30 minute checklist of them saying.. Have you tried this, or this, or this.. I usually just tell them that we already went through all of that with the person you spoke to before (even if you didn't speak with someone) and they say.. "Oh, okay" xD
But they usually send you the phone & you send yours back once you get the new one..
Yes Tmobile does replacements for defective phones usually but unfortuantely it is not the case for the nexus s. When I called samsung tech support they said that the warranty only covers repairs of the phone and not exchanges which sucks. I was also told it would take about three weeks to repair and ship to me.
When I called Tmobile they said that they don't service or repair the nexus s since it isnt sold through them and I'd have to talk to either best bbuy or Samsung.
I remember when I bought my nexus one, HTC sent me a replacement first and I sent in my defective phone afterwards.
I ended up just getting my phone repaired at best buy. They actually just replaced it with a refurb or new unit and I received it in three days. This is the blacktie protection btw
I called Samsung in regards to my old Nexus S (that I no longer have) and they said that they'll only repair, which may take 7-10 days.
T-Mobile does replace your phone though. They usually send out the phone first [I believe it's refurb though], and you ship yours back afterwards.
Hey guys, i was using my LG G5 i bought from swappa for about 10 days, everything was smooth, no problems at all, i was liking a lot, so today i was hanging out with my family, we took lots of pictures and because of that i ran out of battery. When i got home, put it to charge and to my surprise, nothing happens at all. I swapped batteries, chargers, cables... eletric.. nothing work.
Since im new to this, i dont know what to do in order to get a replacement, so i have some questions.
1. I bought from swappa as i told, is there a problem if i dont have a receipt?
2. how can i proceed? i live outside USA, so i was thinking about send the phone to a friend that lives in MIami... Do i have to mail the phone to verizon or i can get a replacement at any Verizon store?
Thanlks!
edgarzin said:
Hey guys, i was using my LG G5 i bought from swappa for about 10 days, everything was smooth, no problems at all, i was liking a lot, so today i was hanging out with my family, we took lots of pictures and because of that i ran out of battery. When i got home, put it to charge and to my surprise, nothing happens at all. I swapped batteries, chargers, cables... eletric.. nothing work.
Since im new to this, i dont know what to do in order to get a replacement, so i have some questions.
1. I bought from swappa as i told, is there a problem if i dont have a receipt?
2. how can i proceed? i live outside USA, so i was thinking about send the phone to a friend that lives in MIami... Do i have to mail the phone to verizon or i can get a replacement at any Verizon store?
Thanlks!
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The only thing I can think of is to contact the seller who you purchased from, most warranty is only valid for first hand buyer or the original owner, also that you have mentioned about the phone being verizon, you have to be a current subscriber to verizon to have them warrant the repair, and I think the phone should be register to the first owner, so you are out of luck.
damn it
edgarzin said:
damn it
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Hey man I just want to give you the correct information since the other person that posted gave you the wrong info. The phone you have gets a one year warranty, IT DOES NOT MATTER if you are the 1st owner or the 20th owner as long as you contact the right company for the warranty replacement they will send you a replacement for free. Now before you do that make sure they're is NO water damage or any other physical damage what so ever, they won't cover it if there is physical damage. Let them know it will not turn on and send it in. That simple. I used to work for Verizon and other cell phone companies. The warranty is on the phone for the 1st year and covers software issue and manufacturers defects. In your case it could be either. I would contact the seller you got it from, get the information you need to call it in for the warranty replacement and that's it. I hope this helps and I apologize you got the wrong information first.
Sent from my LG-VS985 using Tapatalk
kms108 said:
The only thing I can think of is to contact the seller who you purchased from, most warranty is only valid for first hand buyer or the original owner, also that you have mentioned about the phone being verizon, you have to be a current subscriber to verizon to have them warrant the repair, and I think the phone should be register to the first owner, so you are out of luck.
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yeah some misinformation here. The 12 Month Manufacture Warranty is still there. Just if you do not have a receipt they go by manufacture date.
You do not need to go through verizon. Just tell them you had verizon but left so it would be awckward to go back in. They will warranty just as long as no water damage or physical damage.
I standby for what I have said, in theory warranty only covers the 12 months with issue of receipt and is a first hand buyer, you can read this in the warranty provided with the phone, or you can contact verizon for these information, that being said, how they actually deal with the problem is another thing and if they phone has already been registered with the first owner, they can check this if they ask you for your personal information and if the information is a mismatch, they can reject any warranty.
For anyone viewing this thread, kms108's info is wrong. I had the same situation happen to me - bought phone on Swappa and died within a week. Contacted LG and they took the phone for repair with no receipt. LG's ****ty repair service is a whole another issue..
Avalanch3 said:
For anyone viewing this thread, kms108's info is wrong. I had the same situation happen to me - bought phone on Swappa and died within a week. Contacted LG and they took the phone for repair with no receipt. LG's ****ty repair service is a whole another issue..
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please read what I have mentioned above your post.
Who has had to do a replacement? Samsung is telling me that I have to send in my $350 watch and wait for a couple weeks (at best) for them to fix it and send it back. Has anyone that's done this had a similar experience? Can I get them to send a replacement and me send this one back? To me, this is completely unacceptable. I've never had to send back an expensive piece of tech and wait for them to fix THEIR problem.
Nope that's not how it generally works. I've had several electronic items repaired under warranty before from different companies and they always require you to send it in for repair. They will then repair it and send back the original item instead of a new one. The only time complete replacement no questions asked happens is when the store you bought it from agrees to replace it and deals with the OEM themselves afterwards.
I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.
Boo... Yeah, I guess the only devices I have had mess up on me are phones, and whatever carrier I had at that time just sends a new/refurbished one. Good to know.
Sending mine in tomorrow... Tizen 3 started causing overheats and it won't fully charge either. I bought an LG Watch Sport to test in the meantime . Might be time to say bye to Sammy watches. If I can stay away from this beautiful watch and its UI.
Warranty Replacement
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.
rammitt said:
Someone asked if anyone had done a warranty replacement. I actually did mine today. For those that have followed my posts, my S3 Frontier watch did a Tizen 3 update which completely screwed my Bluetooth and Wireless which rendered the watch useless with a phone as it could not connect. Having phoned Samsung Customer Services, they were very prompt. They arranged to pick my watch up today, and the provided all the packaging. All I had to do was hand the watch to the UPS rep. They had a fancy box which protects the watch.....gave me a receipt, and told me I would have it back next week. I am impressed so far by their customer service. I will let you know how long it takes before I get it back.
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Curious, did you buy this from Samsung, Verizon, AT&T or Best Buy??etc..
Sent from my SM-G950U1 using Tapatalk
raghu102 said:
I had battery issues on my bluetooth Gear S3 Frontier (India) & had to take it to the service center where they basically replaced the battery & then the motherboard to fix the issue. I kinda ended up with a new watch in the same old body. The whole process took 31 days. No problems since except still waiting for Tizen 3.0 update.
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I had the exact same repair. Too bad Samsung just doesn't take responsibility and notify all users of the widespread problems and offer the repair/replacement.
Warranty Replacement for Gear S3 Frontier
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.
rammitt said:
It does NOT matter where you bought your watch at all. The S3 has 2 years manufacturers warranty on it, which covers ALL OTA updates, as they are responsible for the updates.
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Thanks for this information as I was not aware that it worked that way... I always try and buy direct from SAMSUNG but in this case I purchased from Verizon as they had one in stock.
Take Care
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I'm still not happy with Samsung for pushing out updates (and not pulling them) that are having ill effect on people's watches. However, I have to say, they really tried hard to redeem themselves with my watch repair. I read on here somewhere that some people's watches were taking weeks to get fixed and sent back. Mine was back in my hands in 5 days. AND, they replaced the entire case except for the bottom plate for some reason. Which means I have a brand new looking watch. And I had a few scratches on it too, a couple bad ones even. I'm seriously very happy right now. I even bought an LG watch sport that was probably going to replace my frontier, and it's going back. At least Sammy is trying here.
My BT Frontier went into a reboot/freeze loop on January 5. I called the warranty department and received a ticket # on the 7th. Shipped back on the 8th. Received notification that Samsung received it on the 10th (which stated I should have it back in 5 business days). Received another notification on the 10th stating that my repair was on "temporary hold due to an unavailable part". I have not received any further updates since then. I sent an email yesterday inquiring as to status, since I hadn't heard anything in 8 days regarding a repair that was originally scheduled for five days. No answer on that yet. I guess I'll call today. So far I've been without a $350 watch for almost two weeks and have no idea when I'll get it back.
Well, after 3 successful nights in a row of charging without a problem, nor any overheats, it's doing it again... Real effing nice... I'm going to try the shutting it off before charging then seeing if it stops overheating like a couple people have reported. Otherwise, I guess I have to send it back again... All because of an update. Samsung needs to get it together!
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
Sent from my SM-G950U1 using Tapatalk
maddie01 said:
Wow, I am shocked that they did not offer to replace the watch? Did you ask if that was an option? Maybe the Gear 4 is close and they do not have enough any additional inventory on the 3 ??
Sent from my SM-G950U1 using Tapatalk
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It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..
dcAndroidFan said:
It seemed strange, but I didn't ask about a replacement because the refund seemed like a better option. I took the money and bought a brand-new one (instead of potentially getting a refurbished replacement unit) and I have a new purchase transaction so my warranty period starts over with the new one (a replacement would have still been subject to the original purchase warranty period). Win-win.
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Great point, you did the right thing!!
Sent from my iPad using Tapatalk
dcAndroidFan said:
** Update***
I called on Friday to ask about the status of my repair and was told that the repair was on hold because a replacement part was not available. So they offered me a full refund of the original purchase price (purchased through Samsung), which I accepted.
Seems odd but I guess it's easier for them to issue a refund check than to send a new Gear.
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Wow, that's awesome! I'm surprised too at that. I would think it would cost them less to send a refurbished/whatever unit. Hopefully they'll do something surprising for me too. My watch is still overheating and not fully charging after already sending it in to be fixed...
Sparkz914 said:
How long did it take for you to get refunded and in what way were you refunded? My current status for my watch says Cancel and states refund for the last 3 or 4 days but I've received no communication from Samsung about anything at this point..
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I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.
dcAndroidFan said:
I had to call and ask. My repair status was still "on hold" pending a replacement part. When I called, they said I was approved for the refund because they didn't have a part available. Then they gave me a confirmation number and ended the call. I thought I would get an email after that, or something with further instructions or information. After a few hours of nothing, I called back, and was told that refunds are processed through a different department, and then they transferred my call to the separate department which sounded like it might be at a completely different call center. That person verified my address information, and verified that I was consenting to accept the refund. She then said it would be 7-10 days to process and deliver.
In all honesty, I don't actually have the refund check in hand yet but didn't want to wait another 7-10 days without a watch so I just went ahead and got one in anticipation of the money.
Hope that helps. Not sure if that was my experience just b/c I bought the original direct from Samsung or if that's their procedure for all refunds.
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Yea, I just called over and did the same thing. It seems like they weren't going to reach out to let you know you had to call and accept the refund before they would do anything. No phone call, no email.
Hello
Anyone here who purchased pixel phone from Currys or carphone warehouse website ever asked for proof of purchase with IMEI and actually got it?
Google asking for it to replace under warranty.
Stdange. I had good expierence with google RMA. I bought Pixel 6 Pro from hands. It was working ok, but unfortunately it heated very often in the summer and I asked google for RMA. And they didn't asked for proof of purchase. I said phone bought feom hands. And google replaced because phone still was under warranty. But with Pixel 2 XL google asked for proof of purchace because they wanted I'm going to the store and ask them to replace. And as store didn't want to replace google accepted for RMA.
Whenever i have bought from them the IMEI has always been on the reciept that was with the phone when it was delivered. You are probably better off letting Currys deal with the phone to be honest given your contract is with them.
MrBelter said:
Whenever i have bought from them the IMEI has always been on the reciept that was with the phone when it was delivered. You are probably better off letting Currys deal with the phone to be honest given your contract is with them.
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Mine was delivered with no invoice.
Currys will take it back and see if they can repair which means no phone for who knows how long. Google includes warranty so want to use them for quick replacement.
Turn around was 2 weeks when i took a phone back to Currys, they just sent it off to Nokia who replaced the phone.
MrBelter said:
Turn around was 2 weeks when i took a phone back to Currys, they just sent it off to Nokia who replaced the phone.
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That's the problem I don't have spare phone. Google offer advanced replacement so they collect old and deliver new same time but keep a hold on bank for full amount in case they do not get correct old phone back.
With no proof of purchase/IMEI what choice do you have? You could end up nearly a grand out of pocket.