Hi there,
since the update to Android 5.1 and EMUI 3.1 some services like Whatsapp wont work properly.That means for me:
- Push notifications from Whatsapp and Snapchat will only arrive, when I open the app -> sometimes, when I close the app from the task manager or leave it over the night
- Whatsapp forgets the names of my contacts and only shows the numbers (some background service not running?) -> fixable by "updating" the contacts through Whatsapp. Happens at least 5 times a day, even when I'm not closing Whatsapp through the taskmanager.
Every permission I could find is activated, I guess it's some kind of automatic battery saving, which I'm unable to find.
Thank you very much,
Julian
I used to have that problem as well after updating my Honor 6 to EMUI 3.1 based on Lollipop 5.1.
Updating WhatsApp to version 2.12.278 (link in the FAQ section in the official website) seems to improve. However I still have another problem which could not be resolved, I could not change the notification sounds.
gammaanimal said:
Hi there,
since the update to Android 5.1 and EMUI 3.1 some services like Whatsapp wont work properly.That means for me:
- Push notifications from Whatsapp and Snapchat will only arrive, when I open the app -> sometimes, when I close the app from the task manager or leave it over the night
- Whatsapp forgets the names of my contacts and only shows the numbers (some background service not running?) -> fixable by "updating" the contacts through Whatsapp. Happens at least 5 times a day, even when I'm not closing Whatsapp through the taskmanager.
Every permission I could find is activated, I guess it's some kind of automatic battery saving, which I'm unable to find.
Thank you very much,
Julian
Click to expand...
Click to collapse
you need to set your apps to be protected at Settings -> Protected apps to prevent them to be closed automatically by the system
hope it helps
bazsa999 said:
you need to set your apps to be protected at Settings -> Protected apps to prevent them to be closed automatically by the system
hope it helps
Click to expand...
Click to collapse
I have Honor 6 too, don't updated till now. And i have another phone with Android 5.1 with same problem. Is there any third party App like "protected Apps" from Huawei? I don't have any chance do get my backgroundservices running, that unbelievable :crying: who decided this? The Charwoman? I mean, android without backgroundservices = no mor messages in lock screen.
And when i leave app open, battery usage is 4x stronger then background service....
I have runkeeper protected and still after about 1h of usage it simply stops with no errors...
I'm on an early version of DEV (rom), I think I'm going the "stable" route next.
freakzoide said:
I have runkeeper protected and still after about 1h of usage it simply stops with no errors...
I'm on an early version of DEV (rom), I think I'm going the "stable" route next.
Click to expand...
Click to collapse
I have the exact same issue, came across this thread looking for answers. RunKeeper (and I assume any other app as well) is simply killed after about 1 hour. I usually use my phone during walks, to for example take pictures, answer chat messages and whatnot, so I thought the issue could be that I was out of memory and that is why it closed the app. To get to the botton of it, I tried the following steps:
- Reboot the device
- Clear everything from the multitask menu
- Make sure RunKeeper is set as a "protected app"
- Start RunKeeper, begin an activity
- Keep the app open, i e not going back to home screen or opening any other app
- Waking the screen every 5 minutes or so to make sure it doesn't go into some deep sleep mode
Result? After about 1 hour, when I pick up the phone and unlock it the RunKeeper process is simply gone, killed by the system. By the way, for me it's a Huawei Mate S device, but this seems to be an EMUI issue. I'm on EMUI 3.1 (B145 europe, official release). Just thought I'd chip in. This is annoying to the point of being a dealbreaker to ever getting another Huawei until I can confirm it's fixed.
I have this problem constantly. I installed an app called "pnf no root" but it also helps temporarely. I really like my honor 6 [ h60-L12] but this is a really annoying problem. I realize that huawei doing this save battery power, but this is ridiculous. What's the point of protecting the apps if it doesn't do anything in the first place ?
ibnturab said:
I have this problem constantly. I installed an app called "pnf no root" but it also helps temporarely. I really like my honor 6 [ h60-L12] but this is a really annoying problem. I realize that huawei doing this save battery power, but this is ridiculous. What's the point of protecting the apps if it doesn't do anything in the first place ?
Click to expand...
Click to collapse
Hi, I have the same problem with my Honor6 [h60-L04C900B521]. I talked with technical support and they told me to install an application locking the GPS signal . Check if it works with Endomondo + GPS Connected app but this can only fix the endomondo problem I hope.
Edit. 10.04
Unfortunately this application do nothing. Endomondo was kill after 1 hour running. Anyone have idea what to do with this?
Edit 11.05
Finally after update to marshmallow there is one option to keep endomondo while workout. Under battery in right-up corner there is settings icon and there is option "close excessively power intensive apps running in the background" this option actually works fine.
Android 6 B820
I am receiving push notifications normally on my Huawei Mediapad x2 until it is Idle for an hour or so.. I receive notifications from Whatsapp normally but after an hour of standby (or even less than an hour), I don't receive notifications anymore unless I open Whatsapp by myself, then I start receiving them again normally. Whereas Facebook for example, when I installed it first, I received notifications normally, but then I do not receive any notification from Facebook anymore unless I launch the app manually. But then Will not receive notifications again until I launch it manually again. Several apps behave like Facebook as well. BUT I DO receive notifications from all apps whenever I use Wifi!
Note that all my Notifications settings are normal, and I've set these apps to launch automatically when the system starts up.
I am a newbie to Android, I am not rooted, updated to 6.0 OTA. Please help!
I wish I could help you, but unfortunately, my notifications have been iffy since I bought the phone in Dec 2015. I'm running stock B112.
Gmail seems to provide instant notifications, especially on Wifi, but notifications on Facebook Messenger are always delayed...I usually have to open the app, at which point it refreshes and starts buzzing with messages one by one until the messages are all loaded. Whatsapp is similar, with notifications appearing on the status bar only rarely. Opening up the app however begins to load and display all messages.
I've tried everything I can, including going into the app settings and allowing all permissions, as well as turning off any of the battery life saver features that might be delaying the notifications. No dice.
Talal.k said:
I am receiving push notifications normally on my Huawei Mediapad x2 until it is Idle for an hour or so.. I receive notifications from Whatsapp normally but after an hour of standby (or even less than an hour), I don't receive notifications anymore unless I open Whatsapp by myself, then I start receiving them again normally. Whereas Facebook for example, when I installed it first, I received notifications normally, but then I do not receive any notification from Facebook anymore unless I launch the app manually. But then Will not receive notifications again until I launch it manually again. Several apps behave like Facebook as well. BUT I DO receive notifications from all apps whenever I use Wifi!
Note that all my Notifications settings are normal, and I've set these apps to launch automatically when the system starts up.
I am a newbie to Android, I am not rooted, updated to 6.0 OTA. Please help!
Click to expand...
Click to collapse
I am on B112 on stock unrooted 703L and I don't experience this issue. Make sure you don't close the alp via square open apps button. Huawei kills any app if you do that or close all, even if it's protected
Thank you guys for your support. I have done a Data factory reset, and I still suffer from the same issue when the phone goes into deep sleep, I do not receive notifications anymore from any 3rd party apps. Any other suggestions please?
There's an option in system settings that allows you to keep apps alive, even when the phone has gone to sleep. You need to find that option either in the settings menu, or in the "phone manager app". I've never experience problem with apps that I've "mark/tick" to keep alive.
Aznbull said:
There's an option in system settings that allows you to keep apps alive, even when the phone has gone to sleep. You need to find that option either in the settings menu, or in the "phone manager app". I've never experience problem with apps that I've "mark/tick" to keep alive.
Click to expand...
Click to collapse
I have tried.. All settings are correct but still no fix
I think I have the same problem concerning WhatsApp, Wear Messages for my Smartwach and constant pulse measuring with Mi Band Tools.
All of them are only working when I open them manually and if I don't close them via square button to free my RAM and even then they don't work all the time.
I just recently updated from stock B112 to B211 but it is still the same.
I went through all options in every settings menu but it didn't help.
I also tried the app Phone Notification Fixer No Root with no success.
I don't know what else to do.
Maybe a Custom Rom would help.
I really like this phone but this "bug" makes it pretty useless.
Do you have any 3rd party task killer apps installed? Your apps are getting killed when your screen turns off.
Phone Manager -> Battery Manager -> Protected Apps. Turn ON for all those apps.
No, I have no extra task killer and I already protected all apps. I found another older thread here with people who have the same problem and one mentioned it would be a general Huawei problem with the phone manager.
In the same thread I read that you can protect opened apps in the app drawer (square button) when you pull them down. Testing this at the moment and it seems to do the trick. But I will probably test a Custom ROM tomorrow.
LaVey666 said:
No, I have no extra task killer and I already protected all apps. I found another older thread here with people who have the same problem and one mentioned it would be a general Huawei problem with the phone manager.
In the same thread I read that you can protect opened apps in the app drawer (square button) when you pull them down. Testing this at the moment and it seems to do the trick. But I will probably test a Custom ROM tomorrow.
Click to expand...
Click to collapse
If that works for you then it seems what your original issue is that YOU are killing your apps manually using the square button - read my quote below which I wrote here a few days ago already.
E--Man said:
I am on B112 on stock unrooted 703L and I don't experience this issue. Make sure you don't close the alp via square open apps button. Huawei kills any app if you do that or close all, even if it's protected
Click to expand...
Click to collapse
I already stopped killing WhatsApp etc via Square before but after some time they stopped working again, maybe because of some timeout?
Edit: Here is a link to the thread I mentioned before http://forum.xda-developers.com/mediapad-x2/help/flaw-huawei-phone-manager-recent-apps-t3312462
LaVey666 said:
I already stopped killing WhatsApp etc via Square before but after some time they stopped working again, maybe because of some timeout?
Edit: Here is a link to the thread I mentioned before http://forum.xda-developers.com/mediapad-x2/help/flaw-huawei-phone-manager-recent-apps-t3312462
Click to expand...
Click to collapse
That is MY thread. I was able to overcome this by not killing apps via square button. If you want even better results, make the app a system app
Ah ok, sorry, I didn't look at the usernames. Well than thank you for the help
To make an app a system app I need root I guess?
I have this same issue but it's not restricted to Wifi (read on).
As others have pointed out, there used to be a setting that would allow programs to run in the background once your phone sleeps (screen off), but this was taken out in Marshmallow anyways. Even with it in lollipop the phone still does this. This is a direct consequence of both Android and EMUI, both of which have stringent algorithms intended to manage resources and save power, so that applications get pre-empted after a certain period of inactivity. This affects Whatsapp, Google hangouts, etc. Actually most of my notifications for these apps only show up after I manually launch them. This means I always miss whatsapp and Hangouts calls. ALWAYS!
So long story short, to get your notifications, just open the respective apps (manually) and they should come through (that is until Android / EMUI decide to clear them from memory).
Also, it would help if you avoid closing these apps using the trash icon at the multi tasking UI.
Hope this helps. I know its annoying, but I wouldn't give up my X2 for another phone
shassouneh said:
I have this same issue but it's not restricted to Wifi (read on).
As others have pointed out, there used to be a setting that would allow programs to run in the background once your phone sleeps (screen off), but this was taken out in Marshmallow anyways. Even with it in lollipop the phone still does this. This is a direct consequence of both Android and EMUI, both of which have stringent algorithms intended to manage resources and save power, so that applications get pre-empted after a certain period of inactivity. This affects Whatsapp, Google hangouts, etc. Actually most of my notifications for these apps only show up after I manually launch them. This means I always miss whatsapp and Hangouts calls. ALWAYS!
So long story short, to get your notifications, just open the respective apps (manually) and they should come through (that is until Android / EMUI decide to clear them from memory).
Also, it would help if you avoid closing these apps using the trash icon at the multi tasking UI.
Hope this helps. I know its annoying, but I wouldn't give up my X2 for another phone
Click to expand...
Click to collapse
First off, you can still set apps ad "Protected Apps" in Marshmallow, see my post above. Also, my protected apps don't get killed unless I use the square button (which you referred to as the trash in your post). What other apps are u running that make the OS memory cleanup kill your apps?
A short update from my side:
Switched from stock B211 to KangVIP B211, still had the same "issues".
Tried the advice to make certain apps system apps.
Tried it with a app called "/system/app mover" which is free.
Moved WhatsApp, Android Wear and Mi Band Tools to system apps.
Now everything works like I know it from other phones before.
I can kill every app with the built in taskkiller (square button) and I still get notifications from whatsapp etc. instantly. Mi Band Tools constant pulse measuring also working and so does my smartwatch.
Thanks to all the people here for their guides/hints/etc., otherwise I had to sell my X2.
Don't know if I would buy a Huawei/Honor again tough.
E--Man said:
First off, you can still set apps ad "Protected Apps" in Marshmallow, see my post above. Also, my protected apps don't get killed unless I use the square button (which you referred to as the trash in your post). What other apps are u running that make the OS memory cleanup kill your apps?
Click to expand...
Click to collapse
Pretty much any app that consumes resources. For example: Chrome with multiple tabs, or Mortal Kombat X.
I also want to point out the behavior definitely repro's if I use the little trash icon (its not square, but it shows up when you use the square button to bring up recent apps), but even if I DON'T use it, Android/EMUI will eventually kill off background apps REGARDLESS OF IF THEY ARE IN THE PROTECTED LIST OR NOT.
This causes a problem with apps that need to always run, such as Whatsapp and Hangouts, where incoming texts/calls almost never make it through since the OS/skin decided to recycle their resources.
---------- Post added at 05:09 PM ---------- Previous post was at 05:02 PM ----------
LaVey666 said:
A short update from my side:
Switched from stock B211 to KangVIP B211, still had the same "issues".
Tried the advice to make certain apps system apps.
Tried it with a app called "/system/app mover" which is free.
Moved WhatsApp, Android Wear and Mi Band Tools to system apps.
Now everything works like I know it from other phones before.
I can kill every app with the built in taskkiller (square button) and I still get notifications from whatsapp etc. instantly. Mi Band Tools constant pulse measuring also working and so does my smartwatch.
Thanks to all the people here for their guides/hints/etc., otherwise I had to sell my X2.
Don't know if I would buy a Huawei/Honor again tough.
Click to expand...
Click to collapse
Couldn't get this to work. I installed system app mover and made sure I gate it root permissions. However it keeps complaining about busybox not found. I installed busybox as well, still no dice.
Instead I used Titanium Backup pro version (had to pay $6) and had to reboot after each app (Titanium kept hanging at processing but it worked anyways).
That didn't solve the core problem though. I rebooted the phone, made sure to close all apps, and attempted to dial my number.
Hangouts didn't receive the call because it's not "running". When I manually launched hangouts it complained about having to re-install itself. It then opened the google play store and the only option was to "open" it. Again, it refuses to open and keeps saying it needs to re-install itself.
There has GOT to be a way to get apps to act as services. This alone is forcing me to reconsider the X2 as a viable "phone"....
Thanx
shassouneh said:
Pretty much any app that consumes resources. For example: Chrome with multiple tabs, or Mortal Kombat X.
I also want to point out the behavior definitely repro's if I use the little trash icon (its not square, but it shows up when you use the square button to bring up recent apps), but even if I DON'T use it, Android/EMUI will eventually kill off background apps REGARDLESS OF IF THEY ARE IN THE PROTECTED LIST OR NOT.
This causes a problem with apps that need to always run, such as Whatsapp and Hangouts, where incoming texts/calls almost never make it through since the OS/skin decided to recycle their resources.
---------- Post added at 05:09 PM ---------- Previous post was at 05:02 PM ----------
Couldn't get this to work. I installed system app mover and made sure I gate it root permissions. However it keeps complaining about busybox not found. I installed busybox as well, still no dice.
Instead I used Titanium Backup pro version (had to pay $6) and had to reboot after each app (Titanium kept hanging at processing but it worked anyways).
That didn't solve the core problem though. I rebooted the phone, made sure to close all apps, and attempted to dial my number.
Hangouts didn't receive the call because it's not "running". When I manually launched hangouts it complained about having to re-install itself. It then opened the google play store and the only option was to "open" it. Again, it refuses to open and keeps saying it needs to re-install itself.
There has GOT to be a way to get apps to act as services. This alone is forcing me to reconsider the X2 as a viable "phone"....
Thanx
Click to expand...
Click to collapse
Hi, I just stumbled across a setting which *might* be your problem. Go to Phone Manager -> Battery Manager, and click on the gear icon in the top-right corner which will open a settings menu. You will get the menu in the screenshot below. Make sure the option "Close excessively power-intensive apps" is OFF
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"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
E--Man said:
Hi, I just stumbled across a setting which *might* be your problem. Go to Phone Manager -> Battery Manager, and click on the gear icon in the top-right corner which will open a settings menu. You will get the menu in the screenshot below. Make sure the option "Close excessively power-intensive apps" is OFF
View attachment 3801444
Click to expand...
Click to collapse
Thanks for the tip. This is already off though and the behavior still repro's.
I'm starting to believe its the Android OS itself. I did a test on an entirely different device running an entirely different OEM skin (Verizon Note 4 running oTA marshmallow) and tried opening multiple games and chrome tabs. Sure enough, even with roughly 200 to 300MB of free RAM, the OS stepped in and killed what it deemed to be "not needed". I should also point out that Hangouts notifications work just fine on the Note 4, which leads me to believe EMUI and its Nazi-like power consumption tricks may also have something to do with this.
[June 25 2018]
It looks like I solved my problem by reading about push notifications here:
https://help.moengage.com/hc/en-us/...not-receiving-push-notifications-sent-by-you-
It got me thinking that GCM service in my Nokia 7 plus is not properly connecting with Google’s servers. So I looked around how to hard reset my device using this tutorial:
NOTE: [THIS WILL ERASE ALL YOUR DATA. MAKE A BACKUP OF YOUR FILES FIRST]
http://www.techeligible.com/2018/05/27/unlock-pattern-nokia-7-plus/
select Wipe data/factory reset.
After restart configure your phone as a NEW DEVICE. Push notifications seem to work as they should. They are waking the device from sleep mode immediately.
This method will most likely work for all Android devices.
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[June 5 2018]
I really like this phone but the push notification problem just kills me.
When phone is in sleep mode push notification don't wake it up.
Just leave the phone on the desk for 15 minutes and send yourself an email from different device.
Same applies to WhatsApp. If someone sends me a message it can take half an hour before phone will show notification.
This is frustrating and apparently there is no fix.
I did even factory reset and the problem persists.
Tweaks like exclude app from battery optimazation don't work.
This clearly Android Oreo fault.
Google is so fixated to save battery that it castrates crucial functionality
+1 to the delayed notifications problem!
As you wake the device up, the Whatsapp icon also keep showing in the taskbar - "Checking for new messages" quite often.
that also happens at intervals while the device is ON & other apps are being run.
I hope this, the fingerprint navigation (left+right), battery SOT, stability will improve with proper update to Andro-P. and SOON!
Same problem here. "Heartbet" apps dont work either.
Same here! Maybe it's push notifications server problem?
pls. make sure that notification apps have permission to work in back ground as it may be restricted for battery saving
fady saher said:
pls. make sure that notification apps have permission to work in back ground as it may be restricted for battery saving
Click to expand...
Click to collapse
[SOLVED] First post.
----------------------------------------------------------------------------------------------------------------
Gmail and WhatsApp are excluded in battery optimazation. It makes no difference.
Gmail is a Google app. It comes with system but push notifications are not working properly.
There in no other way to set apps to work in background. At least I didn't find such option...
Didn't work for me. Anybody else managed to fix this?
Bump
Android Pie
Bump...ish
Anyone experiencing delayed push notifications on Android Pie?
Do you have location enabled (saving battery location setting)? Disabling location can cause notification delays.
yatoya said:
Do you have location enabled (saving battery location setting)? Disabling location can cause notification delays.
Click to expand...
Click to collapse
I never really turn off location services. Is this setting you are talking about the battery optimization for apps? I can turn that off for location services.
I have 1062 with pie sideloaded and i'm not getting any push notifications from apps except for gmail. Factory reset and setting phone as new device didn't help.
rooks_by said:
I have 1062 with pie sideloaded and i'm not getting any push notifications from apps except for gmail. Factory reset and setting phone as new device didn't help.
Click to expand...
Click to collapse
1062 (if chinese with custom global rom) its not really possible to install Pie, its not stable in this one, Oreo still best for 1062
rooks_by said:
I have 1062 with pie sideloaded and i'm not getting any push notifications from apps except for gmail. Factory reset and setting phone as new device didn't help.
Click to expand...
Click to collapse
I had the exact same issue and it was really frustrating me. Resetting my phone didn’t help as detailed here. But finally after some playing around i fixed mine
In the battery settings i enabled Adaptive battery and then went into background activity manager. I enabled both auto activate and lock screen on all the apps i had problems with receiving notifications. Now i get all app notifications straight away with no delays
nurrishd said:
I had the exact same issue and it was really frustrating me. Resetting my phone didn’t help as detailed here. But finally after some playing around i fixed mine
In the battery settings i enabled Adaptive battery and then went into background activity manager. I enabled both auto activate and lock screen on all the apps i had problems with receiving notifications. Now i get all app notifications straight away with no delays
Click to expand...
Click to collapse
I've tested this solution for a couple of days and it seems it's working, thanks.
nurrishd said:
I had the exact same issue and it was really frustrating me. Resetting my phone didn’t help as detailed here. But finally after some playing around i fixed mine
In the battery settings i enabled Adaptive battery and then went into background activity manager. I enabled both auto activate and lock screen on all the apps i had problems with receiving notifications. Now i get all app notifications straight away with no delays
Click to expand...
Click to collapse
Is this for Android 8? I am having the same problem but I cant seem to find the auto activate and lock screen settings in the BAM. The only option is to blacklist. I am on Android 9.
Hi all, I'm a very unhappy bunny right now, bought the P20 last year on Vodafone UK. All was fab, loved it. I received an OTA pie update and now many of my apps aggressively closer in the background if they're off focus. Particularity hard for browser pages with a login. The app reloads and I have to log in, again, and again. It has rendered it effectively unable to multi task. (Much like me really). Even as I type this I'm afraid of losing the screen as I received WhatsApp messages. What am I doing wrong? It must be met since I can find no other instances of my problem anywhere.
Cheers
Mark
Anyone able to offer any advice here?
have the same problem. Multitasking on 8.1 worked like a charm, now with pie it sometimes closes my Spotify even if there are 2gigs of ram available
Same problem here, haven't found any solution to this problem yet
I changed the App-Starts to manuell and back to automatic and it seams to work for now...
That's simple. You can control your app activity simply by using Battery Optimizer and set permissions from automatic to manual. Also in System Settings type "ignore battery optimization" you will see a list of apps that are allowed to be ignored while the phone falls asleep or being optimized and you can add more apps if you need to and allow them to be ignored.
hwandroid said:
That's simple. You can control your app activity simply by using Battery Optimizer and set permissions from automatic to manual. Also in System Settings type "ignore battery optimization" you will see a list of apps that are allowed to be ignored while the phone falls asleep or being optimized and you can add more apps if you need to and allow them to be ignored.
Click to expand...
Click to collapse
It works for a few hours than the systems ignors my stettings and kills the background apps again. In 8.1 everything worked fine
PuzzleFoco said:
It works for a few hours than the systems ignors my stettings and kills the background apps again. In 8.1 everything worked fine
Click to expand...
Click to collapse
Might be a bug, needs to check. I'm still waiting for EMUI9 on my device.
hwandroid said:
Might be a bug, needs to check. I'm still waiting for EMUI9 on my device.
Click to expand...
Click to collapse
I'm think about rolling back to 8.1
Rolled back to 8.1 everythings fine now. Hopefully Huawei will fix this problem with pie
Well to tell you the truth guys I just have received an update to EMUI 9 and I don't face any issues at all, I have apps which I need to be running in the background and as I stated before I just moved the badges in App launch section from Automatic to Manual and it's all ok as on EMUI 8.