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Hi there,
since the update to Android 5.1 and EMUI 3.1 some services like Whatsapp wont work properly.That means for me:
- Push notifications from Whatsapp and Snapchat will only arrive, when I open the app -> sometimes, when I close the app from the task manager or leave it over the night
- Whatsapp forgets the names of my contacts and only shows the numbers (some background service not running?) -> fixable by "updating" the contacts through Whatsapp. Happens at least 5 times a day, even when I'm not closing Whatsapp through the taskmanager.
Every permission I could find is activated, I guess it's some kind of automatic battery saving, which I'm unable to find.
Thank you very much,
Julian
I used to have that problem as well after updating my Honor 6 to EMUI 3.1 based on Lollipop 5.1.
Updating WhatsApp to version 2.12.278 (link in the FAQ section in the official website) seems to improve. However I still have another problem which could not be resolved, I could not change the notification sounds.
gammaanimal said:
Hi there,
since the update to Android 5.1 and EMUI 3.1 some services like Whatsapp wont work properly.That means for me:
- Push notifications from Whatsapp and Snapchat will only arrive, when I open the app -> sometimes, when I close the app from the task manager or leave it over the night
- Whatsapp forgets the names of my contacts and only shows the numbers (some background service not running?) -> fixable by "updating" the contacts through Whatsapp. Happens at least 5 times a day, even when I'm not closing Whatsapp through the taskmanager.
Every permission I could find is activated, I guess it's some kind of automatic battery saving, which I'm unable to find.
Thank you very much,
Julian
Click to expand...
Click to collapse
you need to set your apps to be protected at Settings -> Protected apps to prevent them to be closed automatically by the system
hope it helps
bazsa999 said:
you need to set your apps to be protected at Settings -> Protected apps to prevent them to be closed automatically by the system
hope it helps
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Click to collapse
I have Honor 6 too, don't updated till now. And i have another phone with Android 5.1 with same problem. Is there any third party App like "protected Apps" from Huawei? I don't have any chance do get my backgroundservices running, that unbelievable :crying: who decided this? The Charwoman? I mean, android without backgroundservices = no mor messages in lock screen.
And when i leave app open, battery usage is 4x stronger then background service....
I have runkeeper protected and still after about 1h of usage it simply stops with no errors...
I'm on an early version of DEV (rom), I think I'm going the "stable" route next.
freakzoide said:
I have runkeeper protected and still after about 1h of usage it simply stops with no errors...
I'm on an early version of DEV (rom), I think I'm going the "stable" route next.
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I have the exact same issue, came across this thread looking for answers. RunKeeper (and I assume any other app as well) is simply killed after about 1 hour. I usually use my phone during walks, to for example take pictures, answer chat messages and whatnot, so I thought the issue could be that I was out of memory and that is why it closed the app. To get to the botton of it, I tried the following steps:
- Reboot the device
- Clear everything from the multitask menu
- Make sure RunKeeper is set as a "protected app"
- Start RunKeeper, begin an activity
- Keep the app open, i e not going back to home screen or opening any other app
- Waking the screen every 5 minutes or so to make sure it doesn't go into some deep sleep mode
Result? After about 1 hour, when I pick up the phone and unlock it the RunKeeper process is simply gone, killed by the system. By the way, for me it's a Huawei Mate S device, but this seems to be an EMUI issue. I'm on EMUI 3.1 (B145 europe, official release). Just thought I'd chip in. This is annoying to the point of being a dealbreaker to ever getting another Huawei until I can confirm it's fixed.
I have this problem constantly. I installed an app called "pnf no root" but it also helps temporarely. I really like my honor 6 [ h60-L12] but this is a really annoying problem. I realize that huawei doing this save battery power, but this is ridiculous. What's the point of protecting the apps if it doesn't do anything in the first place ?
ibnturab said:
I have this problem constantly. I installed an app called "pnf no root" but it also helps temporarely. I really like my honor 6 [ h60-L12] but this is a really annoying problem. I realize that huawei doing this save battery power, but this is ridiculous. What's the point of protecting the apps if it doesn't do anything in the first place ?
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Hi, I have the same problem with my Honor6 [h60-L04C900B521]. I talked with technical support and they told me to install an application locking the GPS signal . Check if it works with Endomondo + GPS Connected app but this can only fix the endomondo problem I hope.
Edit. 10.04
Unfortunately this application do nothing. Endomondo was kill after 1 hour running. Anyone have idea what to do with this?
Edit 11.05
Finally after update to marshmallow there is one option to keep endomondo while workout. Under battery in right-up corner there is settings icon and there is option "close excessively power intensive apps running in the background" this option actually works fine.
Android 6 B820
Hi everyone, ever since the update, my apps stop running in the background when I close the app. Example: I don't get Whatsapp notifications anymore unless I open the app and keep it open. If I close all open apps, I will no longer receive any of the notifications for any of them.
I went into the battery settings disabled battery saver mode but that didn't do anything.
I would appreciate any help you could provide.
DominionChamber said:
Hi everyone, ever since the update, my apps stop running in the background when I close the app. Example: I don't get Whatsapp notifications anymore unless I open the app and keep it open. If I close all open apps, I will no longer receive any of the notifications for any of them.
I went into the battery settings disabled battery saver mode but that didn't do anything.
I would appreciate any help you could provide.
Click to expand...
Click to collapse
It's apparently one of the issues with the latest OTA update, where closing all running apps will terminate the background processes associated with the apps closed. Prior to the update and the Close All button being added to the recent apps list, I don't think it had this problem (I don't use Whatsapp, but my Skype and Discord notifications still come through even if I don't have them on my recent apps list).
This is a little frustrating. Noticed that I wasn't getting any notifications from tasker, pushover, textra, hangouts, inbox and etc.
Also noticed that pushover will not update unless it is off of wifi. All my other devices receive notifications on this wifi. IE nothing blocked.
I have had to open all the programs that I want to receive notifications from, open. Not the best work around.
J
I noticed that on occasion there will be small text under the new button that says "long press to set up apps that could run in the background" I do it but it doesn't seem to do anything, maybe free up some of the RAM but that's about it. I'm wondering if there is a bug and if it's supposed to show something.
Has anyone else tried the long press?
As of now all I do is keep a folder on the desktop labeled background apps. It helps big time when I accidentally tap the close all button. But my solution as of now is to keep things open that don't seem to work in the background. I've been experimenting with what works and it seems like in some recent app updates they begin to work without being open. I know for sure that facebook and now facebook messenger work without being open, as well as some google services. I have a memory clearer app that I use when I'm not using my phone so it clears whatever it can without killing the apps. But that's what I have as of now, trial and error to figure out what I need to leave open and what I can close. And I strongly recommend the folder, I have had many times where I accidentally close everything and forget what I had to leave open.
It's a bummer though, I just bought the phone and then this update came out. Kinda kills the excitement of getting a new awesome phone if I have to deal with this frustration :/ Other than that, it's definately a nice step up from a Samsung S4.
Jmoore4 said:
I noticed that on occasion there will be small text under the new button that says "long press to set up apps that could run in the background" I do it but it doesn't seem to do anything, maybe free up some of the RAM but that's about it. I'm wondering if there is a bug and if it's supposed to show something.
Has anyone else tried the long press?
As of now all I do is keep a folder on the desktop labeled background apps. It helps big time when I accidentally tap the close all button. But my solution as of now is to keep things open that don't seem to work in the background. I've been experimenting with what works and it seems like in some recent app updates they begin to work without being open. I know for sure that facebook and now facebook messenger work without being open, as well as some google services. I have a memory clearer app that I use when I'm not using my phone so it clears whatever it can without killing the apps. But that's what I have as of now, trial and error to figure out what I need to leave open and what I can close. And I strongly recommend the folder, I have had many times where I accidentally close everything and forget what I had to leave open.
It's a bummer though, I just bought the phone and then this update came out. Kinda kills the excitement of getting a new awesome phone if I have to deal with this frustration :/ Other than that, it's definately a nice step up from a Samsung S4.
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does it misbehave after rebooting? or all the time?
sensorsweep said:
does it misbehave after rebooting? or all the time?
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Click to collapse
Misbehave as in not show anything after a long press?
Yes, nothing happens anytime I try it. After reboot, the first time I pull up the running apps is when I get the prompt. After the first long press after a reboot, the prompt is gone. If I have an app open and then I do the long press, I am taken back to the desktop, but no matter what I try, nothing seems to happen after the long press other than being taken back to the desktop if I had an app open.
I have the same issue, I thought it was a Internet connection issue (see my thread) but after digging deeper realised my background apps werent running after closing them and the long press option does nothing.
I have the same problem. Any solution?
MatisasB said:
I have the same problem. Any solution?
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I've just installed the new update and it looks like the issues I had with background apps closing when clearing all apps has been fixed. I've got no apps running in the foreground yet can see Whatsapp, Fitbit, etc still running and I'm receiving notifications for them.
The awful program that keeps closing out my running programs and also refuses programs to run in the background. I am missing Email notifications because of this. My ESPN app is pretty much useless because it isn't running in the background to send me my score/breaking news notifications through out the day. I thought it was just Android Doze that was the issue, but even if I turn the apps off optimization they still get closed out by the awful memory manager that Lenovo has running.
doctahjeph said:
The awful program that keeps closing out my running programs and also refuses programs to run in the background. I am missing Email notifications because of this. My ESPN app is pretty much useless because it isn't running in the background to send me my score/breaking news notifications through out the day. I thought it was just Android Doze that was the issue, but even if I turn the apps off optimization they still get closed out by the awful memory manager that Lenovo has running.
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Click to collapse
AccuWeather, which puts a current temp notification on the notification bar, also shuts down after one to several days. Thought it was an app issue. Other apps have no problems annoying me with unwanted notifications.
doctahjeph said:
The awful program that keeps closing out my running programs and also refuses programs to run in the background. I am missing Email notifications because of this. My ESPN app is pretty much useless because it isn't running in the background to send me my score/breaking news notifications through out the day. I thought it was just Android Doze that was the issue, but even if I turn the apps off optimization they still get closed out by the awful memory manager that Lenovo has running.
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Click to collapse
So Lenovo has this also? Like Huawei with there phone manager app. I was looking at the Phab Pro 2 because i love my Honor Note 8 but notifications sucks on this phone. Yeah you can freeze it, but things like battery manager don't work any more.
Try ####6020# Select PK
Backup yr phone first.
Hey guys,
I have the chinese B175 rom and I don't get any notificaiton from Gmail, Facebook, Discord etc when the apps are closed. I enabled all the options for notification in the settings but it didn't seem to work either.
So i tried to search on the net and i found 2 ways to resolve it:
- lock the app and never close them
- go on international rom
The first option is battery expensive so no thanks.
As for the second one, i tried to do it but i ended bricking my phone for like 5 hours and it freaked me out so i won't ever do it again lol.
So is there any other way to resolve the problem ?
you gotta play with app permissions and notification settings and keep the app locked and running, i have Chinese version as well and battery last almost 2 days and I can get notifications for whatsapp, gmail, fb, ig and others without any issues
Ok i did what you said and i get notifications now.
I wonder if not receiving notification when the app is closed is a bug or something that Huawei did on purpose on the chinese rom...
Anyway, i hope they fix this in the next update ?
it is a bug, hopefully they will fix it soon
I'm bumping this topic to know if some latest version appeared and if they resolve the issue
Nothing new that I'm aware of. I also lock the apps to get notifications.
I'm having some issues with notifications on this phone. It often just doesn't notify me at all!
Sometimes I go into whatsapp and there are new messages but no notification in the top bar at all. Additionally, I have 2 smart watches (a pebble one and a cheap chinese one) and these both work for showing notifications but only for about an hour after installing the app, after that, nothing until I reinstall the specific app. I have told the phone not to optimise battery for the smart watch apps but it made no difference. I've had this happen with text messages, whatsapp, gmail and ring. It seems that this phone just has a real issue with notifications! Has anyone else experianced this sort of thing?
I hope there is a fix because it's basically unusable if it doesn't even let me know when important stuff has happened (like someone at my front door for instance!!).
go to settings and type in search optiflex, you can set up to I think 10 apps that will always run in background, Im having there all IM apps and some I want to get notifications from (no need for gmail, that works always)
snakeman65 said:
I'm having some issues with notifications on this phone. It often just doesn't notify me at all!
Sometimes I go into whatsapp and there are new messages but no notification in the top bar at all. Additionally, I have 2 smart watches (a pebble one and a cheap chinese one) and these both work for showing notifications but only for about an hour after installing the app, after that, nothing until I reinstall the specific app. I have told the phone not to optimise battery for the smart watch apps but it made no difference. I've had this happen with text messages, whatsapp, gmail and ring. It seems that this phone just has a real issue with notifications! Has anyone else experianced this sort of thing?
I hope there is a fix because it's basically unusable if it doesn't even let me know when important stuff has happened (like someone at my front door for instance!!).
Click to expand...
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I've got this problem with lesser used apps like those with live match scores.
Interesting, I've had this issue with my Note 4, budget galaxy phone (can't recall exact model), ZTE zmax 2. and ZTE Blade Spark. I assume it's just a matter of dealing with ram management. I've had a hard time finding another person with this issue.
Did any one come up with a fix for this? I suspected it was related to aggressive battery optimization, but even when the app is not optimised I'm not getting notifications through.
No problems with notifications... Optiflex disabled, all apps that you want to get notifications from must be white listed from "autostart manager" (or something like that, mine is in Spanish)
Probably phone configuration error.
No problems with notifications at all.
I do not use PowerMaster, but I use OptiFlex.
timshields said:
Did any one come up with a fix for this? I suspected it was related to aggressive battery optimization, but even when the app is not optimised I'm not getting notifications through.
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Click to collapse
Yes, go to battery settings>powermaster>auto-start manager>allow all apps to start automatically (or select individual apps to whitelist). Also allow newly installed apps to start automatically as well.
Just Purchased ZenFone6
snakeman65 said:
I'm having some issues with notifications on this phone. It often just doesn't notify me at all!
Sometimes I go into whatsapp and there are new messages but no notification in the top bar at all. Additionally, I have 2 smart watches (a pebble one and a cheap chinese one) and these both work for showing notifications but only for about an hour after installing the app, after that, nothing until I reinstall the specific app. I have told the phone not to optimise battery for the smart watch apps but it made no difference. I've had this happen with text messages, whatsapp, gmail and ring. It seems that this phone just has a real issue with notifications! Has anyone else experianced this sort of thing?
I hope there is a fix because it's basically unusable if it doesn't even let me know when important stuff has happened (like someone at my front door for instance!!).
Click to expand...
Click to collapse
Hey, I have had the ZenFone 6 for about 3 weeks and I must say that I think I wasted my money. Im having the same issues with notifications but more so with RING and WHATSAPP. I have tried all solutions that everyone has come up with and it seems as it its not 100% working. If you dont mind me asking, could it be the network that we are using? I dont want to believe that is it, but I wish I knew the reason for this cause.