I've only spotted this today, but I have two pretty deep scratches on my home button, and apparently this isn't uncommon. Guessing the fingerprint scanner will give out in the next two years.
Oh well...
Well. mine started months ago. It now 1/3 black on the surface of the home button (I got gold color).
However the fingerprint scanner still works well, without any problem.
I guess the painting was really bad.
Replacing the whole screen is not an option tho.
Is it as good as the day you bought it though?
No scratches on mine
My first S7 edge was Black Onyx, the home button did get scratched, but they weren't as bad or as noticeable as the ones on my Silver Titanium one.
It scratched a lot quicker than the black and it's obviously a lot more noticeable.
Hasn't affected the fingerprint scanner for me though. Still works perfectly fine.
Got the gold one and just recently saw the first scratch. Not using the fp sensor though
I've got a scratch or two on mine, too. Presumably it doesn't have glass on it so the FP scanner can work - hence why it's more susceptible.
Related
Hi
I have witnessed that my fingerprint scanner gets worse and worse. When I first got the phone, one fingerprint was enough to unlock the phone, now I have the same thumb on it 4 times to increase the accurate and it still fails often.
I tried clean my fingerprint scanner and under light, I could see it's full of scratches. The screen itself don't have a single scratch, so the home button glass/plastic looks pretty cheap, as it's tons of small scratches all over, even tho my phone is always alone in my pocket and never lying face down on the table.
Anyone else having this issue and could it be the reason, that a lot of people complain about the fingerprint scanner?
Thanks in advance
My advice would be to turn the damn thing off if ya don't like it... I certainly don't like it in my Note 4 , so I shut that crap off and just did it the old fashioned way. Lol I really doubt that the scratches are making it so it's not working good but that's my take on it. A fingerprint sensor would probably have to have some pretty good sized scratched to affect the sensor. I say that cause the sensor used in my iPhone is scratched to **** and it still works. I know it's 2 different pieces of hardware but all the same concept. And my S6 and Edge are both doing just fine. No scratches at all and a fully functional scanner! It's gonna take people time to use it correctly and by that I mean, you will have to find out the sweet spot and the right amount of pressure to apply. I have, and my screen opens up QUICK!
Hello form Poland.
So after 3 weeks of having the flat S7 found a coating failure on my phone.
In clean condition there is no mark or visible surface difference.
Just if there is fog or fingermarks the issue is visible. The problem seems to be comparable to the LG G4 problem with the coating.
Attached some pictures.
What do you think? Complaint relevant?
It looks like even my new S7 is suffering from this. When the phone is cleaned its not visible. But when its smudgy, a consistent diagnol line appears. Its not a scratch, its just there.
Edit: pics added
I have the same problem!
jinxsonu said:
It looks like even my new S7 is suffering from this. When the phone is cleaned its not visible. But when its smudgy, a consistent diagnol line appears. Its not a scratch, its just there.
Edit: pics added
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I have the same problem and I'm going to service center
did you come there? what did they tell you? what did they do with phone? how did they fix it?
I have the same issue on my S7 edge.
I have the exact same issue around the speakergrill. When I clean it it's not visible but once you touch it and leave fingerprints you can clearly see it. Not sure if there are other areas on my screen with the same problem as it has a protector but hope that it will be covered by warranty if needed.
kristian93 said:
I have the exact same issue around the speakergrill. When I clean it it's not visible but once you touch it and leave fingerprints you can clearly see it. Not sure if there are other areas on my screen with the same problem as it has a protector but hope that it will be covered by warranty if needed.
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I also have that issue around the speakergrill. I noticed it after a call, so I thought it must be because I put it against my ear. After a day or two, I noticed it again. Tried to clean it with water, and as soon as I touched it, it returned. It isn't much of an issue, since it isn't anywhere near the screen, but it is a bit annoying.
Did you eventually return your phone?
thats why I bought a Silver color S7 edge, and bought a screen protector...
I have the issue on the s7 around the speaker grill and in the gap between home and display... had the issue on s6 too (around the speaker grill)..
Sent from my SM-G930F using XDA-Developers mobile app
I've got the same problem on my phone. Annoyingly, the day I got the phone I kept the screen protector on but about 1/3 of it lifted off. I short while later I took it off and then waited till the next day till a screen protector arrived.
Fast forward 3 weeks later and I took the screen protector off and now notice the the wear mark, fine when it is clean but visible when smudged. Just niggles at me more than anything. Am considering sending it back for exchange or something.
Did anyone manage to do this successfully? Or did they just say something like wear and tear?
old thread but I have the same issue too, clean it, it looks perfect, the second i touch it and it leaves a fingerprint, looks like a nice long scratch right above my home button on the screen
Just wanted to say i have the same problem around the speaker grill, for now its not too big. Do you think it can get bigger ?
Same problem on my S8. Didn't notice it until day 27 and the folks at samsung are being a complete bear to deal with.
I think I just ran into my first real problem with the phone. I got a glass screen protector on Amazon, and it absolutely refuses to recognize my fingerprint with the glass on it. The error just keeps telling me to press harder. I never had any issue before without one on.
Took the screen protector off, and now it's back to normal.
I have each thumb trained twice, so recognition shouldn't be a problem at all. I think it's just too thick and it isn't sensing enough pressure to register the fingerprint.
Anyone find a good screen protector that works with fingerprint? I may have to go with a plastic one that won't be as thick as glass.
Harfainx said:
I think I just ran into my first real problem with the phone. I got a glass screen protector on Amazon, and it absolutely refuses to recognize my fingerprint with the glass on it.
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This is disappointing. When I first looked into this, I found someone claiming to have tested the Oneplus 6T fingerprint sensor with 3 screen protectors on top of each other. I concluded it was not an issue. But now I am seeing plently or articles suggesting that it depends. E.g. "Vivo did mention that only screen protectors of a certain thickness will work with the sensor". I wonder if Nokia will offer or recommend a screen protector.
Also, I don't know if Nokia are using the same sensor as Oneplus, but this is interesting: "[when registering] make sure your environment is not too bright. If possible, you should register a fingerprint in a completely dark environment."
Edit, also spotted this: "We also recommend re-registering your fingerprint every time you add or remove a screen protector."
So as an update, I applied the second screen protector that came in the 2-pack. Removed all of my fingerprints that were stored, and tried to setup new prints.
Took me about 200 tries to get my right thumb registered (not exaggerating), but I couldn't get it to actually read when trying to activate it.
Couldn't get my left thumb to register at all. Just kept saying to press harder. I was pressing so hard I thought I'd break the screen if I pushed harder.
Tried in bright light, as well as a completely dark room. Didn't change the ability for it to register at all.
So overall for this phone, I'm going to say glass screen protectors won't reliably work with the fingerprint scanner. I've ordered a plastic screen protector. Going to try that out, as I'm pretty sure it will work.
I imagine the thickness of glass is the culprit here, due to how the fingerprint sensor works even without a screen protector applied. It seems more difficult to activate than other in-display readers (I have 3 others with in-display readers and they're all incredibly easy to use).
Fingerprint issues aside, I normally go for glass screen protectors because the plastic ones tend to cause more drag when using the phone.
I have generally seen two models. One which is clear and another which has a black border, both with cutouts for sensors, cameras and speakers.
I'm unable to add a link as I'm new to the forums but both examples can be seen on Amazon by searching 'GEEMEE 9h nokia 9 pureview'
Has anyone bought these or similar protectors?
I am interested to know if the black border one covers any part of the screen. I think it looks better on the pictures but in real life I'm not sure how it would look.
I got the Mr.Shield 9h glass and it works fine. The issue with the fingerprint is a software issue. The warning to press harder is not correct. I've verified that the reader will read with normal to light pressure. Hopefully they will release an update that fixes it within the next couple months.
MoseMan said:
Fingerprint issues aside, I normally go for glass screen protectors because the plastic ones tend to cause more drag when using the phone.
I have generally seen two models. One which is clear and another which has a black border, both with cutouts for sensors, cameras and speakers.
I'm unable to add a link as I'm new to the forums but both examples can be seen on Amazon by searching 'GEEMEE 9h nokia 9 pureview'
Has anyone bought these or similar protectors?
I am interested to know if the black border one covers any part of the screen. I think it looks better on the pictures but in real life I'm not sure how it would look.
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I just got the screen protector with the black borders, and it doesn't cover any part of the screen. I think it looks good. But I was a bit sloppy when I applied it and one of the corners has an air bubble which I can't get rid of.
But since I applied it, the fingerprint scanner is causing me problems. It has problems recognizing my prints
Zurion said:
I just got the screen protector with the black borders, and it doesn't cover any part of the screen. I think it looks good. But I was a bit sloppy when I applied it and one of the corners has an air bubble which I can't get rid of.
But since I applied it, the fingerprint scanner is causing me problems. It has problems recognizing my prints
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I ended up going for a clear one tempered glass protector. I have a couple of tiny bubbles which was just me rushing as I was excited.
The finger print sensor works fine as long as I get my finger in the correct place but that is a challenge. My thumb is more difficult but still possible. It hasn't been a massive burden though because I have been using face and trusted bluetooth device to good effect.
I finally had enough. I removed the first one and reapplied using the new instructions and I was still having issues with the fingerprint sensor. I have to say that with it removed, it works so much better. I installed a film protector and it still works great. I'm done with Whitestone as it was a total waste of money. I emailed them and they told me that I would have to uninstall it without breaking the screen protector in order to get a refund. Good luck with that.
I have no issues with mine. Sure, the fingerprint sensor doesn't work as well but it's damn-near close.
Quick question for you though:
Do you remember where the 4 nipples (dots) were located on your glass?
The reason I'm asking is because I originally got the single pack and the glass had 4 little dots (2 on the top and 2 on the bottom) that I assume were used as spacers.
My second box was a two pack (because I effed up my first attempt) and the dots were now located on the left and right sides. I think they changed how the design of the protector and how it lifts itself up for the adhesive to improve fingerprint recognition. The 1st box had the "4 full"printed on the front while the 2nd box only said "3 full" (didn't have the "full-filling" listed).
Maybe you have what I would consider 1st Gen and I'm using 2nd Gen?
I did have issues shortly after install, but about every 6 hours I added new fingerprints and removed the old, each time was improving more and more. I did this for a day or so and now that I flashed the ASD3 firmware it's about as good as the stock Samsung film that was installed.
My theory is that the glue is still curing. As it cures, your fingerprints appear different, making the registered fingerprints look different than what it sees after more cure time.
I wouldn't give up just yet, in my opinion.
Outbreak444 said:
I have no issues with mine. Sure, the fingerprint sensor doesn't work as well but it's damn-near close.
Quick question for you though:
Do you remember where the 4 nipples (dots) were located on your glass?
The reason I'm asking is because I originally got the single pack and the glass had 4 little dots (2 on the top and 2 on the bottom) that I assume were used as spacers.
My second box was a two pack (because I effed up my first attempt) and the dots were now located on the left and right sides. I think they changed how the design of the protector and how it lifts itself up for the adhesive to improve fingerprint recognition. The 1st box had the "4 full"printed on the front while the 2nd box only said "3 full" (didn't have the "full-filling" listed).
Maybe you have what I would consider 1st Gen and I'm using 2nd Gen?
I did have issues shortly after install, but about every 6 hours I added new fingerprints and removed the old, each time was improving more and more. I did this for a day or so and now that I flashed the ASD3 firmware it's about as good as the stock Samsung film that was installed.
My theory is that the glue is still curing. As it cures, your fingerprints appear different, making the registered fingerprints look different than what it sees after more cure time.
I wouldn't give up just yet, in my opinion.
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I'm using a generic brand UV cured protector ($10 off eBay) and it works great after re-registering my fingerprint a week after application.
I think you're absolutely right about the glue continuing to cure after the initial cure process using the lamp..
Outbreak444 said:
I have no issues with mine. Sure, the fingerprint sensor doesn't work as well but it's damn-near close.
Quick question for you though:
Do you remember where the 4 nipples (dots) were located on your glass?
The reason I'm asking is because I originally got the single pack and the glass had 4 little dots (2 on the top and 2 on the bottom) that I assume were used as spacers.
My second box was a two pack (because I effed up my first attempt) and the dots were now located on the left and right sides. I think they changed how the design of the protector and how it lifts itself up for the adhesive to improve fingerprint recognition. The 1st box had the "4 full"printed on the front while the 2nd box only said "3 full" (didn't have the "full-filling" listed).
Maybe you have what I would consider 1st Gen and I'm using 2nd Gen?
I did have issues shortly after install, but about every 6 hours I added new fingerprints and removed the old, each time was improving more and more. I did this for a day or so and now that I flashed the ASD3 firmware it's about as good as the stock Samsung film that was installed.
My theory is that the glue is still curing. As it cures, your fingerprints appear different, making the registered fingerprints look different than what it sees after more cure time.
I wouldn't give up just yet, in my opinion.
Click to expand...
Click to collapse
I probably had the 1st generation because I received them before I even got the phones. I have already given up as I am done dealing with this company. I have used them before and over time, stuff always seems to get up around the edges. I already went through both protectors so I'm done at this point. The fingerprint sensor works so much better without it anyhow. Now I barely have to press for it to work where as before I had to push down pretty hard.
I'm getting ready to remove mine as well. It's incredibly soft. I literally took a chunk out of it with my fingernail trying to scrape off what I thought was a piece of dirt on it.
Varekai said:
I'm getting ready to remove mine as well. It's incredibly soft. I literally took a chunk out of it with my fingernail trying to scrape off what I thought was a piece of dirt on it.
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That's not good at all. Was it ever dropped? Maybe it was later facedown on something hard that cussed a small crack.
Sent from my SM-G973U using Tapatalk
fOmey said:
I'm using a generic brand UV cured protector ($10 off eBay) and it works great after re-registering my fingerprint a week after application.
I think you're absolutely right about the glue continuing to cure after the initial cure process using the lamp..
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Which one? I saw some on Ali Express but not too trusting on the fingerprint sensor part. Which is the one you got that does work with fingerprint sensor??
Wagedroid said:
Which one? I saw some on Ali Express but not too trusting on the fingerprint sensor part. Which is the one you got that does work with fingerprint sensor??
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Anything that cures with a UV lamp will work.. they all come out of the same factory anyway.
Just need a little patience and ensure its cured before registering your fingerprint.
Varekai said:
I'm getting ready to remove mine as well. It's incredibly soft. I literally took a chunk out of it with my fingernail trying to scrape off what I thought was a piece of dirt on it.
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and this thing costs 50 dollar??? LOL
destz0r said:
and this thing costs 50 dollar??? LOL
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Yeah... But the replacement glass is only 9.99
daniel4653 said:
That's not good at all. Was it ever dropped? Maybe it was later facedown on something hard that cussed a small crack.
Sent from my SM-G973U using Tapatalk
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Yeah, from maybe 2 feet off the couch arm onto a plastic vinyl flooring. Which if this protector can't survive that than it's definitely not work it. But now there's a crack going straight across it that just appeared today. I'm hoping it's a fluke with this particular protector and that these just aren't that flimsy.
steelersmb said:
I probably had the 1st generation because I received them before I even got the phones. I have already given up as I am done dealing with this company. I have used them before and over time, stuff always seems to get up around the edges. I already went through both protectors so I'm done at this point. The fingerprint sensor works so much better without it anyhow. Now I barely have to press for it to work where as before I had to push down pretty hard.
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Don't worry about it as I've tried both versions (side and bottom dot) with the latest instructions and cured with a much more expensive uv lamp, and neither worked.
I too gave up on the Whitestone, that was with ASBA. Maybe the new firmware could make it work, but I have no idea as I already returned both of mine.
I got a 2-pack, would not work no matter what I do, followed the instructions and videos to the dot. Got a replacement and still doesn't work, I give up on Whitestone Dome, got full refund. Clearly they are not trying to address the issue so I'm not going to support them until they do something about their false advertising.
I've also bought the whitestone screen protector.. Cost me $52 Sing dollars.. The shop install it for me and it look perfect.. I've went back home after a few hours and tried registering my fingerprints.. It was then I discovered that I could not even register my prints.. I tried very hard for many times and it was a terrible feeling I have for such a expensive screen protector.. With little luck I was to frustrated and remove it.. In the removal process it was another heartbreaking experience where the glass protector shatter into smaller pieces and I literally had to use a small pocket knife to scrap off the broken pieces...
Before the whitestone protector I had a similar protection which I broke it. I can tell you some conclusions: do not hurry with registering fingerprints. It seems the glue needs some days (maybe a week) to reach the final and stable composition. For me it takes two weeks to register fingerprints properly because I noticed the behaviour changes slightly from day to day. Also I mention here the registering the same finger in two different positions.
The first glass become usable after about two weeks. The unlock rate was about 4 of 5 and also it needs a little more pressure which also became smaller in time. For me it was ok. When I reached this point the phone falls down and I broke it. I wanted to order another but the store was out of stock so I bought whitestone dome glass. I replaced the glass and the new one did not need another adjusments, also it seems to be little more sensitive that the first one. The only thing that starts to bother me is the dust and dirt that gathers in the front camera hole.
MoshPuiu said:
Before the whitestone protector I had a similar protection which I broke it. I can tell you some conclusions: do not hurry with registering fingerprints. It seems the glue needs some days (maybe a week) to reach the final and stable composition.
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Going to let you know, this is false. The glue is an AWFUL quality LOCA, a few redditors did some research on it (who use real LOCA daily). I pulled the Whitestone off my S9+ after a year, and it was still slightly tacky. That's not "needing to reach stability", that's just **** quality.
My Note 9 had the same issue, but I only had it on for a few months. Whitestone is just poor quality.
Hi guys! I have an issue with my screen on OnePlus 7 Pro, and I'm not really sure what this is. I never had a thing like this on other phones, my OnePlus 6 had a few scratches, but they never behaved this way. And the thing doesn't even look like a scratch but more of a huge print that doesn't go away.
Here is a picture - imgur.com/a/Smb6rvF After about month of having a phone and it always being in the case and with the default screen protector I've started noticing the image distortion in the same place from time to time, you know like a huge fingerprint or grease on the screen but it would appear at the same place. I thought okay, maybe I've scratched the screen so that I can remove the screen protector and it should be fine. So I did, but the thing stayed there as if it was either placed through screen protector or from the other side. And again, it's not that I never saw a scratch or a crack on the screen, but never this thing.
Then after about a week, the thing grew, you can see the blue line here - imgur.com/a/UI4FQTA
the red one was the initial one that I saw even with screen protector on, and the blue just grew out of the old one. Like I pull the phone from the pocket one day, and it's there. And not like I'm wearing and tearing the phone, just regular stuff - in jeans, inside pocket of the jacket, in the sealed pocket in the backpack. And I live in a big city, and I never notice any sand or small particles on the screen or the case. And it doesn't look like a scratch, but more as if the prints just bound to the screen and don't go away.
imgur.com/a/OnPSqj2 - is a more closeup shot. And again you wouldn't notice the thing at the start of the day when I clean my screen, but by the end, it will collect some grease and more prints and will be showing.
Here's a video what happens when I clean the screen -
imgur.com/a/tprePWI
FYI warranty or anything like that is out of the question since, I bought it during the holiday travel, and the phone is not officially sold in my country. I just wanted to know if there is any solution for this and how to prevent this from happening? Are these scratches but look different because of the new Gorilla Glass version or something like that?
Any help or advice is appreciated, just sad a thing like that happened so early in the life cycle