Hi,
I have a Samsung Galaxy S7, which I bought 6 months ago unlocked(new) and using T-mobile sim. For the past few weeks, I am having issue with the phone getting restarted too often and usually hanging on the Samung logo.
First this happened when not using Wifi and using mobile data plan. I came to the conclusion on that because it happens whenever I try to open a webpage or internet using app on mobile data. But when on a Wifi network, it doens't restart. After going through some forums, I did clear cache initially and later to a point to do a factory reset.
But the issue has not yet gone. This week, the restart is too often. I don't have any other app installed on the phone other than Whatsapp now. Last day, the restart happen when trying to send a video through that app (photo's send fine)and it keeps restarting.
Yesterday. I tried to download a anti-virus software and cleanup software(good one with trusted ) and when trying to open it, again got restarted. Now I think its something related to memory issue. Maybe that's why it restarted when sending video, as it has to compress the video before sending.
Has anyone faced this issue?
Is there a fix for this?
What can I do to make sure, it doesn't happen again?
Hi there and welcome to Assist,
That antivirus does nothing on your device, only consume more power.
Try to re-flash stock firmware and see if restarting is stoped.
You'll have to create an account to post in the main forums if you have any other questions.
> Samsung Galaxy S7 > Samsung Galaxy S7 Questions & Answers
Good luck
Related
So, I've been trying to install The Economist and LastPass on my new little S6, but just about nothing happens when I hit install. Restarted and cleared cache to no avail. What gives?
Have you guys had any luck?
Also, anyone with insight as to the LastPass promotion? I've read that you get between 3-6 months of free premium...
I have a S6 running 5.1.1, and I am having a similar problem. Whenever I try to install an app from galaxy apps, it downloads, but gets stuck on 'installing', and the app never installs. I have tried clearing the cache and data from my galaxy apps app, and then performing a reboot, but it is still the same? Anyone else having the same problem?
Are your S6's with or without a simlock?
I have a S6 without a simlock and it works just fine.
My phone is sim unlocked.
I am also having a problem with Skype. I can recieve calls, but I can't make calls. Whenever I try to call someone Skype to Skype, it just says 'connecting' all the time, and then just hangs after a minute or so?
I tried to download additional camera modes from the Galaxy app store, but nothing happens after tapping install. I then realized I didn't have a Samsung account on my S6. I tried going into Settings > Accounts > Add Account > Samsung, however nothing happens.
I am rooted, and debloated with TiBu. Tried enabling everything that was disabled, but still no luck. I'm wondering if disabling a Samsung system app changed something on my phone.
Does anyone have a remedy to this? I noticed some other people having similar issues: http://forum.xda-developers.com/showthread.php?t=3110652
Anyone?
No one else had this issue?
Same thing happened to me!
Finally I find someone else having this issue...
First it started with the Galaxy Apps store ... I tried installing new camera modes, but when I clicked to install the button flashes and nothing happens...
SO, I called content and app support... they made it worse. They requested I remove and disable my samsung account after clearing its cache.... so i listened and followed like an idiot.
Now when I go back to add account and click on samsung it returns to the previous screen like a endless loop.
Content and app support had no clue what the problem was and I've waited a week and called 4 times now and no solution.
Samsung main device suppport said my only choice is a hard reset to factory default settings.... I haven't tried this yet, mostly because I just got it 3 weeks ago and finally got all my media transferred over and all my customizations/apps.... AHHH
Someone please help us!!!
BTW my S6 isn't rooted and on a verizon.
Interesting. Hopefully there's a resolution aside from resetting again.
maybe...
I had some success with using the "share" option then "ES download to..." (a function of the ES file manager) to download apps in the Galaxy apps store, BUT still no definitive solution for adding the samsung account back. I've tried adding through settings and the store and neither work. .. one loops back to rhe previous screen and the other flashes and nothing happens.
I've spent hours talking to verizon and samsung support and the only fix was a replacement. What pisses me off is over the course of the verizon edge payment plan, I'll pay retail and feel like they should replace it with a new phone not a refurbished one then sell mine as a certified pre-owned for additional profit.
All in all it seems like it's a software issue that can't be resolved by a factory reset.... I may be wrong, but I can't find any help or resources to advise me otherwise.
Out of curiousity, does your "find my mobile" option work in settings under lock and security? Mine loops back like the add my samsung account issue.....
Any insight for a noob who's out of options!
I am having the same problem. I just got my Galaxy s6 today. When I tried to download an app from the Galaxy app it would not load. I went to accounts in settings and tried to add Samsung. It is listed but when I select it nothing happens. My son has the same phone that he got a few weeks ago and has no problem. Anyone have a solution for this. I'm stumped
factory reset.
buster05 said:
I am having the same problem. I just got my Galaxy s6 today. When I tried to download an app from the Galaxy app it would not load. I went to accounts in settings and tried to add Samsung. It is listed but when I select it nothing happens. My son has the same phone that he got a few weeks ago and has no problem. Anyone have a solution for this. I'm stumped
Click to expand...
Click to collapse
I resisted and called every support line available. ... wasted a week and spent hours on the phone. ... the only way to fix this issue to my knowledge (along with Samsung galaxy app support, Samsung hardware support, Samsung software support, and verizon tech support) is to factory rest the device.
So little is known about this problem verizon was ready and willing to exchange my S6 for a another... it would of been refurbished so I opted to reset and by golly it worked ....
Just let it go and embrace a fresh start
After trying everything I could think of and all of the suggestions from Samsung tech I decided that since I just got this phone I would just bite the bullet and do a factory reset. It worked. Samsung is now added as an account. Galaxy Apps now works and everything seems fine. Unfortunately I think this is really the only solution that will fix this issue.
Resolved for my similar problem with adding Samsung account.
- setting > backup and restore > factory reset > reset device > add Samsung account > push back after added without confirmation to reset. Account added!
And the story:
Well.. I have the same problem on my Samsung S6 Edge. I made a reset factory from the boot menu and after that, I couldn`t add a Samsung account.
I reset a few more times but without any success.
I searched few hours to find any other way.
I cleared cache on the app from Samsung Account and noticed that this app has 0B installed, so don`t have the application installed.
tried to add on another new device a Samsung account and noticed that he will download the app, which from my device don`t happen anything.
I found a video which didn`t try to fix the same issue, but he tried to jump over some protection on factory reset. He installed an app to go to setting and BLA BLA BLA...
I didn`t install anything but I tried to go to settings > backup and restore > factory reset > reset the device and here it asked me to enter a Samsung account and password... this is what I looked for because, after this the account has been added. after added the account I aborted the factory reset and checked the account.
problem solved.
Hi, I need help as to how to fix the optimizing app 1 of 1 at startup. the phone is a galaxy J7/SM-J700M 2016 android version 6.0.1. I am desperately in need of help in solving this issue. I have tried everything I found online tips or ways of solving it. I tried factory reset, wipe cach. I have also taken it to my carrier for repair, they had solved the issue, but it only lasted for 30 minutes or less. it is the same as with the factory reset and wipe cach methods. the problem would return after it doses an automatic update.
the carrier technicians said the problem is Facebook and messenger, so I disable the Facebook and messenger app, the issue still persists. Is there a fixable solution to the problem? My cell phone works great, it's the green screen with the two spinning gears with the message 'optimizing 1 of 1 app'. I am on a budget so a new phone is out of the question. please help. Thank you
so after 6mounth using this watch suddenly watch disappeared from wearable app and it wouldn't connect again always stuck on 80% or 90% of the process i searched many people faced this issue and had to reset the watch to connect it again and i'm using it on huawei phone (as before i was using) so wearable wont let you connect and you need to force it by samsung and now that i'm connected i cant signing my google account to my watch to restore my apps and watch faces now this google signing problem is there for all wearos users and many people face this problem i tried resetting the phone and watch several times using different google accounts and even tried to do this in a samsung device still the same result any one have any experience or idea about this? me and many others cant use their watches
FIXED!!!
UPDATE : After search for a long time and couple of factory resets and every single way that ppl said it fixed it for them it didnt worked for me until i saw someone had the same problem like me and only connecting to a Canada vpn fixed it for it sounded too random but i tried and it worked so if you have the same problem and other ways dont fix it try this first connect to a canada vpn then start copy account from wearable app on phone
I have a Samsung Galaxy S22 Ultra but ran into this issue when I first bought my Galaxy Watch4 Classic. What I ended up having to do is delete the Google account from my phone all together. Then setup the watch. Once I got the watch setup on the Galaxy Wear app, I reloaded my Google account on the phone, and all worked fine.
dalepl said:
I have a Samsung Galaxy S22 Ultra but ran into this issue when I first bought my Galaxy Watch4 Classic. What I ended up having to do is delete the Google account from my phone all together. Then setup the watch. Once I got the watch setup on the Galaxy Wear app, I reloaded my Google account on the phone, and all worked fine.
Click to expand...
Click to collapse
i tried almost all the ways that fixed some people problems like redoing multiple times disabling screen locks turning wifi off clearing data and caches removing g accounts almost everything out there but still there is too many people with the issue remaining idk why they make it so hard to do this when i could just put in my gmail and password in my watch simply
bhello same problem for 3 days, it annoys me crazy!!! I so regret having bought it, autonomy level is zero and now this bug with Google Frankly is too much
Hello. I had the same problem. After googling for longe time i found out it was a dns related issue.
Link (unfortunately only in german)
Long story short, as i could not figure out how to set up my router, i got it running by simply using mobile data instead of WIFI.
EDIT: I am not sure if i disabled "Private DNS" setting in Android as well
tu Still no response from Samsung? Does anyone know how to fix the problem? Me, I've tried all of them and I'm at the end of it
ste27.jah said:
tu Still no response from Samsung? Does anyone know how to fix the problem? Me, I've tried all of them and I'm at the end of it
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Click to collapse
frankly me too i stopped using the watch couple of days now im gonna redo all the processes that i found in the internet if no luck im just gonna get rid of it cuz it was all working and suddenly stopped connecting to phone and wearable app so it will happen again someday
Did you try using Google DNS 8.8.8.8 while copying?
david.siebauer said:
Did you try using Google DNS 8.8.8.8 while copying?
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Click to collapse
yes still no luck. i noticed after many reset factories my watch still connects to my wifi ap without required password and most of the people who cant solve this problem are using android 9 even on samsung s8 and s9 series
oh yes exactly, very strange the fact that the watch automatically reconnects itself to the wifi and that without any passwords and all that without any restoration!!
JI really hate against Samsung, because no solution is offered anyway went crazy. As usual, the customers remain in a dead end without any help from the manufacturer.
ste27.jah said:
oh yes exactly, very strange the fact that the watch automatically reconnects itself to the wifi and that without any passwords and all that without any restoration!!
Click to expand...
Click to collapse
ste27.jah said:
JI really hate against Samsung, because no solution is offered anyway went crazy. As usual, the customers remain in a dead end without any help from the manufacturer.
Click to expand...
Click to collapse
its either the watch is not wiping the data completely and the issue still remains or they are aware of this problem and cant solve it and even worse they wanna force ppl to upgrade their phones cuz all the new devices can fix the issue but the older devices running android 9 cant fix this and i searched lots of posts on samsung and google forums no official staff answering to the ppl only other ppl trying to help out. i mean why you should need to copy google account from the phone? why not just log into it with your freakin watch
It's not just Android 9. My OnePlus 10 Pro can't sign in. The Samsung sign in send you to a web browser to press continue to sign and just puts you in a death loop of continue button until failure. If you skip this part it fails to log in to Google account and then the wearable app has a bleeping seizure. I've tried resetting the device, restarting both phone and watch, wiping data from app uninstalling and reinstalling all needed apps and plugins.... I think this is a server side issue from Samsung bc when I go to Samsung website after creating my account I'm unable to to link my Google acct just a non functional set up button on the screen... At least my OnePlus watch can tell time this is just a useless wearable until patch is released
RickCambio34 said:
It's not just Android 9. My OnePlus 10 Pro can't sign in. The Samsung sign in send you to a web browser to press continue to sign and just puts you in a death loop of continue button until failure. If you skip this part it fails to log in to Google account and then the wearable app has a bleeping seizure. I've tried resetting the device, restarting both phone and watch, wiping data from app uninstalling and reinstalling all needed apps and plugins.... I think this is a server side issue from Samsung bc when I go to Samsung website after creating my account I'm unable to to link my Google acct just a non functional set up button on the screen... At least my OnePlus watch can tell time this is just a useless wearable until patch is released
Click to expand...
Click to collapse
i updated the first post check it out it fixed it for me i hope it helps you aswell
I have the same proble, VPN no works, I cant copy account google to watch... It is ....
found solution. downgrading gms to 23.05.14 worked for me
Hey everyone,
My galaxy s22 Ultra which I preordered last year has been stuck in a bootloop. When it happened I was browsing Facebook and suddenly it restarted and now keeps restarting. I keep seeing the Samsung logo by itself, followed by Samsung galaxy secured by Knox logo.
I tried the freezer method, where I put the phone in the freezer for 20 minutes and it booted for almost 2 hours. was able to get a backup through Smart switch. So I have backup of most things, however I tried to backup my whatsapp chats to Google drive and it stopped at 20% then it got stuck in the bootloop again.
Another day, I was out in a sunny day and had my phone in my car to check it at my local phone store, and surprisingly with the heat of the sun, it worked for about 15 minutes. Was backing up whatsapp and it stopped at 15%
The local stores were not helpful at all, I talked to Samsung care and they said I need to factory reset before they diagnose the problem, which I don't want to do until I backup all my data.
I only want it to temporarily work so I backup whatsapp data, before I try the last resort which is a factory reset.
I have developers option enabled, but bootloader is not unlocked.
Here is what I have tried so far and didn't work:
1- Latest image flashed through oden
2- different key combinations
3- tried restarting from recovery mode after clearing cache and hitting the fix app button
4- also tried restarting from download mode to see if it does anything
Any help will be greatly appreciated.