I can't seem to find a straight answer on Google for this. My phone's wifi is randomly disconnecting from my home network. I'll connect it, 3 hours later it's on 4G. I go to my "Wireless and Network Settings" and Wifi is enabled, as soon as I go to "Wi-Fi Settings" it reconnects to my network. It's just a hassle. Also, my speaker will randomly sound like utter ****. As if the treble was boosted 50db. Sometimes during the middle of my phone ringing. It goes from my normal ring tone "deedle deedle doo" to "BLEEDLEBLEEDLEBLOOD." Now, both of these issues are intermittent so I would have no real way of showing a rep in person unless it was coincidentally. Also, I have a slight dent on two corners of my phone, but both of these issues occurred before the cosmetic damage. How would I go about getting ATT to replace my phone? I've heard it's free, then I read the policy on my $8/mo insurance and it said $120 or something, idk.
I think your best bet is to call AT&T and see what they say. If you're within 30 days of purchase just take it to where ever you bought it. If not, they you should go though AT&T.
I am not within the 30 days.
As for your wifi problem, I believe you have the "Night time battery saver" which at night hours (or so) it will turn off the wifi when the phone is not being used, and as soon as you unlock the screen the wifi will turn on automatically.
Hello
I work for at&t. I can tell you this any phone you buy from Att ( cept the iPhone) has a one year warranty. It doesn't matter how many scratches your phone may have really. As long as your screen isn't cracked and you haven't spilled liquid on it Att will replace it.
Now if youve had the phone for more than 30 days. You can't return it to the store. You have to get a warranty exchange via customer service over the phone. So dial 611. Tell them your phone won't connect to wifi, they will ask you to format the phone tell them you already have, and in 2 to 3 days you'll have a shiny new atrix 2.
Hope that helps.
Sent from my MB865 using xda premium
Sorry left something out. Do not do an insurance claim. Just do the warranty exchange. Insurance is really only meant for if you broke your phone or lost it.
Sent from my MB865 using xda premium
Sent from my MB865 using xda premium
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
Calundle said:
I talked to ATT warranty services today. They tried telling me that both issues were caused by a degrading cell tower 25 miles from my location. What does that have to do with my phone not being able to hold Wifi and my speaker sounding gargly? And my phone works fine on the mobile network. She said she would send my phone an OTA update and firmware update and I'd get a call Monday. Coincidentally that same day they said this cell tower would be fixed. Haven't gotten it any updates. And no I'm not on night time battery saver. It happens during the day as well, periodically.
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Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
nahuelarg86 said:
Have you tried it over other wifi network? Sometimes might be the router that's messing around, I know because mine does...
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Have I tried what?
The first two weeks I had this phone there were no problems. I have a 360 and 3 iPhones connected to this router as well with no issues.
Well, then you should exchange your phone.
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
nahuelarg86 said:
Well, then you should exchange your phone.
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That's my question, since I'm passed the 30 days, is it free? Because with Sprint even when I paid insurance like I am now it was ~$100 to replace a smartphone.
Atrixed2 said:
There is a post somewhere here that says A2 is not compatible with 5ghz or something like that. Try using Wifi Analyzer and figure out if your neighbor's router is running on the same channel as your router. Crowded channels = drop. I'm also having problem with Auto Connect feature, but it connects after 10 mins of being in the house. Once I'm connected though I never get a dropped Wifi. It would help if you post the manufacturer and model number of your router.
About the speakers yeah A2 is not built for music enthusiast. My speakers mumbles when i put someone on speaker at full volume lol. I think reviews of the A2 mention something about the speakers not on par with the A1.
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Again, it worked fine for a few weeks. None of my neighbors have Wifi, believe it or not.
jacindc said:
After a couple weeks without much trouble, my connection to my home wifi started getting really hit or miss. Tons of disconnects, Atrix wifi antenna just turning itself off, etc. finally tonight I dusted off an old wifi router I had taken back from my parents and hooked it into my Live Wire network (power line networking) on the other side of the house from my existing router. Haven't had a drop in a while now. First router might be hickey, or dying, or the Atrix just wasn't handling a weak signal well.
Sent from my MB865 using Tapatalk
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My router is actually brand new. We're in the employee testing for Cox Communication's new Docsis 3.0 routers, and again, it worked fine for about 2 weeks with this same router.
bimmerd00d said:
I had this issue with mine and exchanged within the 30 days. I generally add in that it's rebooting often even after a factory reset. That usually makes the exchange foolproof.
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Cool, I'll try throwing that in there as well!
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
Atrixed2 said:
have you tried going to the at&t store to show them what is wrong with your phone so you don't have to explain everything over the phone. They took my phone before and exchanged right at the store ^_^
Try to boost your wifi, check this out http://www.labnol.org/internet/extend-wifi-wireless-network-range/13534/ not a detailed explaination but i hope that helps.
To test your wifi - try to stay within 6 feet range with out any blockage to see if you will get disconnected - if you get disconnected then go to att store and replace ^_^
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The only thing is he's mentioned that he's had this particular phone for more than 30. In store we don't have the ability to exchange a phone outside of 30 days (unless the store also happens to have a warranty device center connected to it which is rare.) So most likely he has to have it exchanged over the phone via CS.
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Omnioussky said:
Ok again. Its free to do a warranty exchange. you have a year to do it. Try calling customer service again. I know it may sound strange but give them less information next time. I wouldn't mention anything about garbled call quality or anything like that, because they are trained to automatically assume there is an issue with either your SIM or a tower nearby.
Next time you call only mention that your phone won't connect to wifi and you've already done a hard reset. Explain that you want a warranty replacement. Like I said it may be backward but the less information you give the better so essentially they can't create a situation where they will tell you its a network issue and not your device (because it sounds like your phone to me.)
The only time you're charged for a replacement phone is when its an insurance issue which is another matter entirely. Like I said in post before as long as your screen isn't cracked and your liquid indicator isn't red ( the little square sticker under your battery it should still be white.) Then Att will replace the phone free of charge.
Sent from my MB865 using xda premium
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Yea, I figured as much about the less is more theory. They're suppose to call me in a few hours, if they don't I'll call them and use this method. I appreciate all the help. No screen cracks and the water damage indicator is white. I should be good!
And to clarify, the insurance covers it in cases where the screen is cracked, water damage, lost/stolen, etc? Basically anything that would be my fault.
Also, physically, how does the exchange work?
Never posted here before, but I have a pretty specific situation and have heard this is the place to find the experts.
I just switched from a Verizon Samsung Galaxy S3 to a Verizon Motorola Droid Turbo 64gb. I have a Samsung SCS-2U01 Network Extender through Verizon because I am in a strange dead pocket for their network, as in I can barely get 1-3 bars of 1x normally and phones like to drop calls at my house. So, with my GS3 and my wife's Note 3, everything was fine and dandy, phones connect when you walk in the house, and stay connected.
When I just switched to the Droid Turbo, the phone connects to the Network Extender when I walk into the house (shows the little "house" emblem), but as soon as some Wi-Fi action takes place (which it automatically connects to as well), the little house emblem disappears, and I appear to not be on the Network Extender anymore. By the way, I do have the Extender configured via the website to allow our two numbers only to connect. Strangely, when I call #48 it says I AM connected.... weird.
When checking in the phone settings, I am in fact not connected anymore, and have -85 to -90 dBmW of 1x signal.
When I turn the Wi-Fi off, it reconnects to the Extender and I have -75dBmW of 3G and the house emblem appears again.
When I try to pull in an MMS message, it fails (having only 1x signal) and the phone sits there just getting hot, and PLOWING through battery.
I have seen a post on here about a similar issue that links the problem to Motorola's use of a single antenna for Wi-Fi and cell network. So, I understand the root of the issue being Motorala's decision to use a single radio chip.
My question is: is there another solution? Is there a way to force a sustained connection? Do I just need to get a different phone with two separate chips? The Samsung seem to handle it well, maybe the LG G3? Verizon seems stumped about this one, and will let me exchange until Jan 15. I figured I would consult here first.
I'm happy to provide any more info.
JR
Typically when on Stable wifi, Android does indeed turn off Cell Radio for Data connection so as to save Battery. However, in your case, being one common radio makes a double whammy. The phone must turn off Data in order to get on WiFi.
So in your case, although the phone's display won't show it, you still have got bars that'd let you make or receive calls while connected to WiFi. As to Texts, it could be deal breaker for you. I do believe Verizon needs to have Data Connection On in order to receive MMS or texts. In which case, this device is no good, especially considering the dead zone you are in. You *could* switch to Google Voice to send and receive texts but that's a workaround to be honest.
Last but not the least,please review Wi-Fi issue you might want to post there and get a second opinion from one of the Experts for your device.
I'm currently using the 3g AT&T Galaxy Watch S2 with a NumberSync on and for whole day, I wasn't able to get any calls.
Whenever someone calls me, it directs to 'this number cannot receive a call.'
It's weird since I can still receive a text message and I can still call from my end, just unable to receive any call, not even a voicemail. (Not getting on my phone and my watch)
And when I disabled the NumberSync, my phone suddenly worked like a charm.
NumberSync has been working nicely until today and I'm wondering what's going on.
Anyone has the same problem as me?
P.S. I talked to AT&T Customer Support for like 2 hours and they were not able to solve the issue. What my rep told me was it seems like an error from the AT&T Service side.
Mine did that too today!!!
So I found a quick fix to this issue, I turned the bluetooth off on my watch (with NumberSync On) and it seems working.
And the watch only says "Connected Remotely AT&T" rather than connected with bluetooth.
BTW, when I tried the combination of Bluetooth on + NumberSync Off, I couldn't get a call. It might have been just one day but at least this combination used to work when I found the problem 3 days ago. Now it just doesn't.. Only option I have for me right now is to completely disconnecting with bluetooth.
I have no Idea why there's a problem between having bluetooth on and getting a call.
This really disturbs me since disconnecting with bluetooth limits a lot of stuff, like I cannot control my phone music on my watch ..
I don't know who's to blame as in AT&T or Samsung but I hope this issue gets fixed.
P.S. I actually got an exchange on my watch thinking it might be a manufacturer error but nope, same problem.
paoloroeseke said:
Mine did that too today!!!
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Hi,
I have looked around everywhere but no joy in finding out if I can receive texts, goal alerts etc when my phone is in my work locker about 300 feet away.
The phone is connected to my work, (retail shop) public Wi-Fi but I can’t connect my s2 gear, correct?
I have tried to but because it’s a web browser based login, the s2 gear can’t connect.
Is there anyway around this, I saw about the syncing but I don’t get any notifications until I go back to my phone at the end of my shift.
I am probably asking for too much it seems but just wanted to ask the question in case there is an obvious answer.
Many thanks.
To receive notifications once out of BT range, the watch must be remotely connected to the phone, either via WiFi or cellular. It sounds like your use case would benefit from the 3G variant of the watch.
afblangley said:
To receive notifications once out of BT range, the watch must be remotely connected to the phone, either via WiFi or cellular. It sounds like your use case would benefit from the 3G variant of the watch.
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Yes thanks for that I should have purchased that one, I bought it second hand so may have to sell it on.
Folks,
I am curious if anyone else is having some of the issues I've been experiencing. I am not happy with this phone overall. I am having lots of problems with it:
- HotSpot - I originally found a hotspot issue with this phone, that took them a few weeks to resolve. But even after they've resolved it, I have other issues. The biggest is that after some period of time, my laptop will not get data through the phone. I've tried different laptops. The laptop shows that it is still connected to the phone's wifi but no data. The fix is to disconnect the laptop from the hotspot and then reconnect. This is an issue for me as I use this for work to provide customer demos. In order to get to my lab, I need to make 2 VPN hops. (1 into work and then 1 into my lab) When I disconnect and reconnect my laptop the hotspot, I have to go through all of that again. This problem only affects the connected device. So when the laptop stops "working", the phone can send/receive data just fine. If I kick off a speedtest, it looks good.
- GPS issues - The GPS accuracy seems to drift. Lots of times when I am using Waze, it has me in completely different places going in different directions.
- Phone issues - I drop calls often. I believe (but not 100% sure) that this happens when it uses wi-fi calling. (I just turned off wifi calling, so I'll see how it goes)
- Phone issues pt. 2 - Sometimes I get an error message "Mobile network is unavailable" and I cannot make or receive calls. A reboot fixes this.
Been a huge LG phone fan since the G2 (even loved the G4 despite the bootlooping), but this phone makes me want to throw it against the wall
Hello! You may want to turn off the default 5 minutes timeout. I think this is the problem. Check attached screenshots.
Inerent said:
Hello! You may want to turn off the default 5 minutes timeout. I think this is the problem. Check attached screenshots.
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It's not turning off as I have the timeout set to Never Turns Off.
Thanks
I am having the same issue. People have told me that they tried to call me but phone never rang. It also rang on their end and then went to VM. So people assume that I got a missed call but I didn't.
I also at time show no reception. I would have to go into auto connection to network and then it starts working again.
This is really screwing up my business.
I have the same problem with missing calls (never rings) or I can't make a call. Also, sometimes I can hear the other person clearly but they can't hear me or I sound terrible on their end. However, I have an LG V30 (lurking here because I'm looking to buy a V50) so I don't think it has to do with the phone as much as it's Verizon's coverage. For the last 8+ months this issue has gotten worse in my area. I was thinking it was the phone, but I think it's Verizon.
Edit: Just in case it matters, I'm still on the original grandfathered UDP
I must clarify that this issue only pertains when I am home. For some reason, when I loose Verizon connection because the wifi is being used or a dead spot in my house. The mobile connection won't come back on until I manuallly have to reconnect.
I used to have Verizon fios at home and never had issues before but as soon as i switched to optimum this issue might be because of that.
Outside of my home, I don't have any issues with missed calls.
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No issues whatsoever on Korean models.