Xperia XZ Display Problems - Sony Xperia XZ Questions & Answers

Anyone have this problems on white screens ?
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PS: I send it to service center , It may take 10 days

I have that problem too. Please report back if the service center fix it for you or not.
Sent from my F8332 using Tapatalk

When I first bought the XZ, I received 2 different brand new copies that had this issue - here's the worst one.
Fortunately I had good return policies, so I sent them back and finally 3rd time's a charm I got a perfect one.

My XZ have the same problem.

Here's my XZ Screen

MrRojano97 said:
Here's my XZ Screen
Click to expand...
Click to collapse
It's Perfect

paphonb said:
I have that problem too. Please report back if the service center fix it for you or not.
Sent from my F8332 using Tapatalk
Click to expand...
Click to collapse
Finally i got my new Xperia XZ form Service Center , Tanks to Sony :good:

Soheil_rf said:
Finally i got my new Xperia XZ form Service Center , Tanks to Sony :good:
Click to expand...
Click to collapse
Nice. I'll semd mine in March.

Soheil_rf said:
Anyone have this problems on white screens ?
PS: I send it to service center , It may take 10 days
Click to expand...
Click to collapse
a little yellow tint started to appear in my XZ on the bottom left corner... barely visible... and yesterday i noticed a light bleed on black background a little above the power button, and almost in the same surface another yellow tint, and both barely visible....
it's so weird... because they weren't present, and i don't know for what reason that appeared...
i think im going to sell it, and search for another one without defect.... i bought without warranty

Nidhal AKA the king said:
a little yellow tint started to appear in my XZ on the bottom left corner... barely visible... and yesterday i noticed a light bleed on black background a little above the power button, and almost in the same surface another yellow tint, and both barely visible....
it's so weird... because they weren't present, and i don't know for what reason that appeared...
i think im going to sell it, and search for another one without defect.... i bought without warranty
Click to expand...
Click to collapse
Damn!!
don't buy expensive phone without warranty

Soheil_rf said:
Damn!!
don't buy expensive phone without warranty
Click to expand...
Click to collapse
well, i agree with you. but i bought it for $380. and it's very cheap price compare it to it's actual selling price.

Hi there everyone ? Well I am glad to hear that you got a new phone with now issues. My XZ has no problem. ?
Sendt fra min F8331 med Tapatalk

Nidhal AKA the king said:
a little yellow tint started to appear in my XZ on the bottom left corner... barely visible... and yesterday i noticed a light bleed on black background a little above the power button, and almost in the same surface another yellow tint, and both barely visible....
it's so weird... because they weren't present, and i don't know for what reason that appeared...
i think im going to sell it, and search for another one without defect.... i bought without warranty
Click to expand...
Click to collapse
Mine got a little as well but exceptable considering the strong led is at the button to power this bright display. Sometimes it get hot as well.

Related

White don in the middle of the screen

Hey i have this white dot on the middle of the screen . i mean its white on black backgrounds but not noticable on lighter colours . what could this be ?
I have this problem,I have sent my phone to HTC 5 times now and the problem is still here
Sent from my HTC Sensation Z710e using xda app-developers app
Sounds like a stuck pixel. If it was dead it would be black.
There are various apps that are designed to attempt to fix the problem, by flashing the screen to create different levels of pixel activity. But I'm not sure if they will actually do anything.
Sent from my Bruce's CM10 Sensation using XDA Premium
I have a problem like this as well. It's not a stuck pixel, it looks more like a "smear" on the screen whose pixels won't get as dark as they are supposed to. The problem is most apparent on dark gray backgrounds. You know, the kind that's all over Holo. :/
Never tried to contact HTC about it since I figured it was my fault, but if other people here have exactly the same problem then it may be a more widespread problem.
DriesDude said:
I have a problem like this as well. It's not a stuck pixel, it looks more like a "smear" on the screen whose pixels won't get as dark as they are supposed to. The problem is most apparent on dark gray backgrounds. You know, the kind that's all over Holo. :/
Never tried to contact HTC about it since I figured it was my fault, but if other people here have exactly the same problem then it may be a more widespread problem.
Click to expand...
Click to collapse
have same problem here.
Here's a picture of the problem on my phone, for reference.
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DriesDude said:
Here's a picture of the problem on my phone, for reference.
Click to expand...
Click to collapse
It's still very hard too see it properly. Has it always been there?
It sort of reminds me of the first LCD TVs that were released that suffered from 'clouding' in the corners. Which could be 'massaged' out of the panel. Yet this is directly in the centre area if the panel. Or even reminds me the knuckle marks on my old Dell monitor (long MMORPG story) that look exactly like that. Damaged pixels that won't fill completely anymore.
I find it hard to imagine how this could happen without direct damaged (which is pretty much impossible in this scenario, without a damaged digitizer). Or without it being a manufacturing issue, prior or even during assembly.
Sent from my Bruce's CM10 Sensation using XDA Premium
Hmmm strange, I have the same problem since about 2 months. I thought it was my fault because I pressed the screen too hard or something. On my phone it's a dot, not a smudge.
V1k70r said:
Hmmm strange, I have the same problem since about 2 months. I thought it was my fault because I pressed the screen too hard or something. On my phone it's a dot, not a smudge.
Click to expand...
Click to collapse
Same here small light grey dot smack bang in the centre of the screen. Only noticeable on dark backgrounds.
DriesDude said:
Here's a picture of the problem on my phone, for reference.
Click to expand...
Click to collapse
Have you opened up the case of the phone at all? If you get something behind the screen it will push the center of it out and create exactly the issue you have.
Even if you haven't opened it up, something could be stuck back there. A big peice of dirt, a small plastic peice that broke up internally, or anything else.
If you have teken the device part, do it again and make sure it's clean behind the screen. If you haven't, send it back for a new one.

[Q] Dust under the screen?

Hi,
I received the Opo yesterday and I notices a darker spot. Can you give some advice? I opened a ticket with One but I am so nervous about that.
I cannot take a good picture of that. It's like a red spot. It stucks there and I can see it with brilliant colours.
Thanks
Gabriele
Gaboryus said:
Hi,
I received the Opo yesterday and I notices a darker spot. Can you give some advice? I opened a ticket with One but I am so nervous about that.
I cannot take a good picture of that. It's like a red spot. It stucks there and I can see it with brilliant colours.
Thanks
Gabriele
Click to expand...
Click to collapse
Hmm, did you have a invite?
I dont have any problem with it.
287
Yes, I had an invite. Anyone can help?
Imho it could be one of three things
a) a defect in the screen: rather unlikely based on the shape
b) glue not fully dried --> i'm sceptical it could cause this. You may want to try an UV lamp to be sure though, no harm done.
c) actual dust/air under the screen. Only an RMA could fix that
1413
Gaboryus said:
Hi,
I received the Opo yesterday and I notices a darker spot. Can you give some advice? I opened a ticket with One but I am so nervous about that.
I cannot take a good picture of that. It's like a red spot. It stucks there and I can see it with brilliant colours.
Thanks
Gabriele
Click to expand...
Click to collapse
Do you have an update? I have a similar problem. And I don't know what to do. if its an issue or not.
Mine looks like s blue fiber.
Thanks
ashppa said:
Do you have an update? I have a similar problem. And I don't know what to do. if its an issue or not.
Mine looks like s blue fiber.
Thanks
Click to expand...
Click to collapse
I would personally do an RMA process as it shouldn't have dust under the glass
Sent From Bacon
ek69 said:
I would personally do an RMA process as it shouldn't have dust under the glass
Sent From Bacon
Click to expand...
Click to collapse
Do you know what they will do? will they send me refurbished one? new one? or will fix mine? The thing is I ordered to Germany (my sister live there) and A friend will arrive to visit in a week. if I will miss this opportunity. I will have to wait to someone else to visit her.
it looks like I have a very similar issue, and after almost two weeks opening a ticket I still have had no reply at all....
https://www.youtube.com/watch?v=782moRpVu24
a video showing the issue...
a picture
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the thread is located here :
https://forums.oneplus.net/threads/dust-under-the-screen.103521/
End
irony17 said:
it looks like I have a very similar issue, and after almost two weeks opening a ticket I still have had no reply at all....
I tried to get a new one in all way. I had a long discussion with them, but nothing. For they, it's a little problem of the display and they refused to change it.
Bad assistance, but we already know that. At the end, I decided to stay with the phone .
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Defects in Black Bezzel inside Z3...

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Not sure if any of you have experienced this, but there seems to be a scratch or damage on the backside of the glass, letting light through... Kinda looks like a notification light, but infact its the backlight from the LCD shining through......
Anyone else have this on the bottom of the phone ??
I do have the same problem right at the same spot! :cyclops:
I do not appear to have this on mine... Black Z3 on EE
I have a black z3 and dont have this issue
viking2.0 said:
I have a black z3 and dont have this issue
Click to expand...
Click to collapse
neither do i.
Not on mine, copper from amazon
doesnt happen on mine. its a copper.
kcleung22 said:
I do have the same problem right at the same spot! :cyclops:
Click to expand...
Click to collapse
Interesting. I think I'm taking mine back.. Not a good defect at all.
Mine also has damage to the satin finish coating. Must have been thrown around in shipping..
Thank God! Finally...I've been searching all over the web for this issue. XDA to the rescue..Yay!. I am also facing the same issue. It's only been 3 days since I purchased it for a whooping $820 and now this darn bright dot seems to appear at the right end bottom part of the screen. I am planning to take it back to the service centre but I am doubtful whether they will replace the phone or not. BTW I stay in India and my model is the Z3 black D6653. Guys facing the similar issue, please post your model number also so that we can isolate the family of Z3s that are defective as this doesn't seem to happen with other models of Z3 like D6603, D6643, D6616.
Guys, I need a small update before I start wasting my time trying to get it replaced. Did anyone of you get a replacement? Not the refurbished one but a new phone. In India, most of the people applying for a replacement are getting a refurbished piece instead of a new phone. I might as well live with this small blemish instead of using a second hand device.
I can't imagine that any refurbished phones are available as Z3 replacements already
Bäcker said:
I can't imagine that any refurbished phones are available as Z3 replacements already
Click to expand...
Click to collapse
THey are? how you know
---------- Post added at 11:03 PM ---------- Previous post was at 11:03 PM ----------
Bäcker said:
I can't imagine that any refurbished phones are available as Z3 replacements already
Click to expand...
Click to collapse
THey are? how you know. They prob were sent back by buyers cause they dont want anymore.. then they go refurb.
Bäcker said:
I can't imagine that any refurbished phones are available as Z3 replacements already
Click to expand...
Click to collapse
THey are? how you know. They prob were sent back by buyers cause they dont want anymore.. then they go refurb.
Definitely a defective device. They should swap it out for a brand new one, most companies only provide refurbished devices as replacements when they have gone EOL.
Yes that's what the guys at the service center are saying. It seems that I need to wait for 15-20 days before the replacement arrives. Also I noticed that the camera quality is not as good as in the Z2. even the Xiaomi MI3 outperformed Z3 in superior auto mode.

I have seen those strange dots on two Xperia Z5 displays already; normal or not?

Greetings, fellow Android users.
This is my first time on this site. The thread title might confuse you, so allow me to elaborate: I have bought two Sony Xperia Z5 phones from Amazon and upon removing the pre-applied screen protectors, I saw those odd-looking dots all over the displays (see picture)
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I have no idea what those are, 'cause this is actually my first Sony smartphone, so forgive my lack of knowledge if that is actually a common thing, but the fact remains that I never before saw anything like that before. I admit that this is irritating me beyond measure, since I pay close to attention to my phones always.
On the picture, you can see a light which is on the left side, but that is from my flashlight so you guys can see the dots more clearly; they are all over the screens and no, they are not pixel errors, for they can be seen even while the two phones are off.
Before I ask for a third Z5 phone, I'd like to seek your help to ensure if that was just bad luck or not. Also, the dots cannot be wiped clean. Sadly.
That is probably the digitizer. I can't answer if it should be visible like that or not though.
Quixi said:
That is probably the digitizer. I can't answer if it should be visible like that or not though.
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Click to collapse
I see. Well, I need people who also own a Z5, because only they can take a look at their own screens and give me an answer. The digitizer shouldn't be visible like that..it just strikes me as too odd.
Yup, that's the digitizer*. Business as usual. Sometimes they're visible, sometimes not.
*it's the thing that registers you touching the screen
lagittaja said:
Yup, that's the digitizer*. Business as usual. Sometimes they're visible, sometimes not.
*it's the thing that registers you touching the screen
Click to expand...
Click to collapse
Okay, thanks for your reply, but damn..that sure as hell is an eyesore to me. So, am I right to assume that every Z5 has this visible digitizer? I'd rather have one which isn't like that, tbh.
its normal, had many xperia devices since the ARC
I've had my Z5 for nearly 2 weeks now and mine has no visible dots like yours, I would be getting replacement. Just because it is common doesn't mean it's made that way.
jeffysfinal said:
I've had my Z5 for nearly 2 weeks now and mine has no visible dots like yours, I would be getting replacement. Just because it is common doesn't mean it's made that way.
Click to expand...
Click to collapse
That's what I wanted to read. I now know what those dots are, but I was unsure whether or not every Z5 has them visible. Thanks to you, I can go look for a new one and hopefully the next will be better.
LucifersDemon said:
That's what I wanted to read. I now know what those dots are, but I was unsure whether or not every Z5 has them visible. Thanks to you, I can go look for a new one and hopefully the next will be better.
Click to expand...
Click to collapse
The reason he had no visible dots was probably because they're very hard to discern apart from very specific lighting situations. Sony's choice of digitizers dating back to Sony Ericsson phones (Had an X10 myself that had this) have always had digitizers that are more visible under certain lighting conditions. You would probably be able to find them if you looked for a new one as well.
those dots are only visible if you shine DIRECT light at it with the screen off and at a certain angle maybe. Seriously its normal, go switch up 99 Z5s and you will find the exact same thing. Just did it to my Z, Z3, and Z3 Tablet Compact. Ill check my z5 when it arrives and im sure ill have the same thing.

Reddish Hue Screen Color Normal ? Return this device ?

Hi Guys,
Need some advice. Just picked up a galaxy s8 plus for my personal device. I had one already for work. Noticed the work device has a much cooler screen and looks more white to me. Noticed the S8 plus i picked up for my personal has a redder hue to it. I tweaked the different modes in display but the personal device just cant get as cool or white as the work device I have. The work device (Left) is the US Snapdragon model and the personal ( right) is the international exynos model. Is this hue worth returning over or is this variation in screens normal. Looked at a Note 8 i have and it resembles the work device and is cooler and whiter as well. Any ways i can get the whites the same on my personal device ? Coincidentally the device on the right was manufactured 4/27/2017 while the device on the left was made 3/23/2017. I have also tried the display tweaks and the *#15987# trick.
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Return it. That's how my first looked, and no matter how I adjust the tone, it couldn't get white. My replacement is normal. I almost kept the first thinking it's normal per the number of reports I've seen about it, but I'm so glad I exchanged it.
Thanks for the feedback
Sent from my SM-N950U using Tapatalk
Just to rule it out, you don't have the Blue Light filter on right?
mjones73 said:
Just to rule it out, you don't have the Blue Light filter on right?
Click to expand...
Click to collapse
Nope
Sent from my SM-G935F using Tapatalk
red tint is a common issue on Samsung amoled displays! I had to exchange my device 6 times (!!) to get a decent screen, just look at my posts regarding that!
Sent from my SM-G955F using XDA-Developers Legacy app
Nvm
I'd keep it. Looks better than your other one. Definitely more natural
I own a small repair shop and actually had a client with this issue last week. Unfortunately for her, the phone was bought from eBay and it didn't had any warranty, so she couldn't ask for a replacement, thus coming to my shop. I kept looking for a solution all day long, but she eventually sold it.
Thanks
TML1504 said:
red tint is a common issue on Samsung amoled displays! I had to exchange my device 6 times (!!) to get a decent screen, just look at my posts regarding that!
Sent from my SM-G955F using XDA-Developers Legacy app
Click to expand...
Click to collapse
Thats crazy. Guess im going to live with it since i bought international and im in the US with no warranty.
viper98 said:
I'd keep it. Looks better than your other one. Definitely more natural
Click to expand...
Click to collapse
Its weird because videos and such look beautiful on the screen but i have to use adaptive mode.
RossTeagan said:
I own a small repair shop and actually had a client with this issue last week. Unfortunately for her, the phone was bought from eBay and it didn't had any warranty, so she couldn't ask for a replacement, thus coming to my shop. I kept looking for a solution all day long, but she eventually sold it.
Click to expand...
Click to collapse
Hopefully they remedy eventually. Was reading and some Note 8's even have the same issue. Guess you have to get used to it.
I would stick with basic. It is what everything but HDR content is supposed to be viewed in.
That yellowish tint is totally normal and how it should be. The phone you have pictured on the left has way too cool of an image.
TML1504 said:
red tint is a common issue on Samsung amoled displays! I had to exchange my device 6 times (!!) to get a decent screen, just look at my posts regarding that!
Sent from my SM-G955F using XDA-Developers Legacy app
Click to expand...
Click to collapse
had to go through about 4 exchanges when the iPhone SE came out due to yellowing on the display, so i feel your pain of going through the hassle of having to exchange 6! fortunately, i lucked out with the S8+ and the first replacement is perfect.

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