[Q] Dust under the screen? - ONE Q&A, Help & Troubleshooting

Hi,
I received the Opo yesterday and I notices a darker spot. Can you give some advice? I opened a ticket with One but I am so nervous about that.
I cannot take a good picture of that. It's like a red spot. It stucks there and I can see it with brilliant colours.
Thanks
Gabriele

Gaboryus said:
Hi,
I received the Opo yesterday and I notices a darker spot. Can you give some advice? I opened a ticket with One but I am so nervous about that.
I cannot take a good picture of that. It's like a red spot. It stucks there and I can see it with brilliant colours.
Thanks
Gabriele
Click to expand...
Click to collapse
Hmm, did you have a invite?
I dont have any problem with it.

287
Yes, I had an invite. Anyone can help?

Imho it could be one of three things
a) a defect in the screen: rather unlikely based on the shape
b) glue not fully dried --> i'm sceptical it could cause this. You may want to try an UV lamp to be sure though, no harm done.
c) actual dust/air under the screen. Only an RMA could fix that

1413
Gaboryus said:
Hi,
I received the Opo yesterday and I notices a darker spot. Can you give some advice? I opened a ticket with One but I am so nervous about that.
I cannot take a good picture of that. It's like a red spot. It stucks there and I can see it with brilliant colours.
Thanks
Gabriele
Click to expand...
Click to collapse
Do you have an update? I have a similar problem. And I don't know what to do. if its an issue or not.
Mine looks like s blue fiber.
Thanks

ashppa said:
Do you have an update? I have a similar problem. And I don't know what to do. if its an issue or not.
Mine looks like s blue fiber.
Thanks
Click to expand...
Click to collapse
I would personally do an RMA process as it shouldn't have dust under the glass
Sent From Bacon

ek69 said:
I would personally do an RMA process as it shouldn't have dust under the glass
Sent From Bacon
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Click to collapse
Do you know what they will do? will they send me refurbished one? new one? or will fix mine? The thing is I ordered to Germany (my sister live there) and A friend will arrive to visit in a week. if I will miss this opportunity. I will have to wait to someone else to visit her.

it looks like I have a very similar issue, and after almost two weeks opening a ticket I still have had no reply at all....
https://www.youtube.com/watch?v=782moRpVu24
a video showing the issue...
a picture
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the thread is located here :
https://forums.oneplus.net/threads/dust-under-the-screen.103521/

End
irony17 said:
it looks like I have a very similar issue, and after almost two weeks opening a ticket I still have had no reply at all....
I tried to get a new one in all way. I had a long discussion with them, but nothing. For they, it's a little problem of the display and they refused to change it.
Bad assistance, but we already know that. At the end, I decided to stay with the phone .
Click to expand...
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Related

Polaris comes in 1 or 2 colors?

What do you reckon?
Abbsta said:
What do you reckon?
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url cannot be displayed
manaaa said:
url cannot be displayed
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It's working for me.
Doesn't work for me either...
neither for me...
Odd one that. I think the site is down.
Anyway, smart-mobile-gadgets.com had a picture of the Silver Polaris in the foreground and a Black one in the background. I was going to post the picture from that site but wasn't sure about forum rules etc.
Image:
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I for my part would GREATLY welcome a sleek black version of the Polaris.
It seems that the black-version is only for the asian-market.
Klick
The image here shows that it is silver and black in color, but according to HTC, the version that is sold in this region may be completely black instead. The company also said it will likely be available in Asia starting next year, but could not be more specific. Pricing was also unconfirmed.
Click to expand...
Click to collapse
I too would prefer a black version and I'm sure some 'local' retailers might get it. It whether I can wait that long.
Same to me- i think the black looks way more noble than the silver one.
i would like the piono finish like hp laptops have
Abbsta said:
I too would prefer a black version and I'm sure some 'local' retailers might get it. It whether I can wait that long.
Click to expand...
Click to collapse
Me too.. I would hope we get a full black version. I heard some users in greece has got the model right. What is the colour they are having..
MjjB said:
It seems that the black-version is only for the asian-market.
Klick
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WooHoo... hopefully black for Singapore...
Still waiting.. still waiting..

			
				
Abbsta said:
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Now that's what I call misleading! Both shown devices there are the silver versions, but the left one has been photographed so that the light doesn't fall in on its front, as to pretend it would be black...
At the moment there is no black version. all pictures are faked..
isv51 said:
At the moment there is no black version. all pictures are faked..
Click to expand...
Click to collapse
It's how you look at it, in my view there's no silver edition. I've had the polaris in my hands, and it looked like the black version. Only in another light it looked silver. When you work with the phone, and look directly at it, it's black/dark grey. It's kind of the mirror effect.
also the right picture is a cad concept art picture not a real photo
Rudegar said:
also the right picture is a cad concept art picture not a real photo
Click to expand...
Click to collapse
The right picture is 100 percent a real photo from SmartMobileGadgets! I know it..
@ brrrt: I can send you 200 different pictures of the Touch Cruise where you can see thats silver... But when you say you had a black one in your hand, i believe you. I hope that a black one exists. It seems more like "business"
@isv51:
it's just like in the following picture:
it has a kind of dark grey (antrecite?) screen, and in another light it may seem a bit silver-ish, but it really isn't.
I prefer this one too though, it has the business look on it.
I really think it's strange that all of the pictures shown of the silver device are fabric types (not really working, all with the same screen on it). Have you seen some really working silver ones?

Haha, busted screen

http://i42.tinypic.com/2qio03q.jpg
(image is too big for
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ouch. that hurts.
Cool !!! Is there a cab you can share for this or I just have to use a hammer?
LOL...
freco said:
Cool !!! Is there a cab you can share for this or I just have to use a hammer?
LOL...
Click to expand...
Click to collapse
Ha Ha now thats a CAB I need
Can you replace the screen and front plate?
Ouch
Had this once with my universal, had to pay 170 ,- € to fix that.
My wife could´nt understand why i had to repair it instead of buying a new phone.
They will never understand our addicting hobby! Hobby? Passion! Destiny!
Dang that hurts me looking at it. Is there a writeup on screen replacement on this yet?
here is the service manual:
http://htcwinmobile.blogspot.com/2009/03/htc-raphaeltouch-pro-service-manual.html
whoa! thats bad ...
its touch pro breaking season or something, how did this happen?
My condolences.
I have a busted Touch Pro that with a good screen...the phone was run over by a car. Kind of mangled but powers on, cant make calls, everything else works but stuck in landscape. Funny thing is that the screen is flawless while everything else is about shot
same here man, got ran over by a car, everything worked except the lcd panel, i swear those Digitizers are strong or something cause they dont seem to crack or stop functioning easily
damn!! feel sorry for you man. claim your insurance... if you had any that is in the 1st place!
Yep, it's gone for insurance-repair.
How this happend? Just took it out of my pocket when I was in a bar and noticed the screen was cracked. It still could be an assasination
jorann said:
How this happend? Just took it out of my pocket when I was in a bar
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Unexplainable things happen to me when I'm in a pub too!
How is that funny? Unless it's not yours?
I'm a bit surprised some TP's survived car run-overs. I think it's worth the fix if it costs $150+ to fix when a new one is over twice as much.
oh jeez, do you keep the screen facing towards your leg when it's in your pocket? i usually keep it faced towards my leg now because my old phone cracked after hitting the edge of a table.
I don't really pay attention to which way it is facing, specially when i'm in a bar, being a bit intoxicated
I had the same porblem except my screen was not cracked. I had the same lines even though they were not so bright. So i sent my phone intor HTC for warranty repair and suprisingly they fixed it for free and sent it back to me just 3 days ago.

Sensation - Back cover poor quality, tarnish

Hi folks,
I've had my Sensation for 3 days tops and something has happened to the back cover. It doesn't wipe off, have absolutely no idea what caused this.
Pretty poor considering it's two days old and treated with kid gloves, couldn't have looked after this phone more if I tried. Crazy.
My GS2 is still prestine, not a mark or scuff anywhere.
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ive had the exact same problem, treated phone with super care. i sent it in last tuesday because of this... makes no sense :<
Nothing like that on either of my two back covers. I'd get it exchanged.
Spekko said:
ive had the exact same problem, treated phone with super care. i sent it in last tuesday because of this... makes no sense :<
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ffs... you had to send the entire phone back?
I've changed roms and allsorts already.
Yeah I'd ask HTC to supply you a new one, not acceptable really. Probably only a minor problem on a select new units because the build quality is usually top notch.
I've emailed HTC via the customer service channels on their site and attached a pic. See how it goes. Sending the entire phone back would be ridiculous. Cost them more in shipping, hassle and man hours.
I had a similar issue I think with my original cover. I had it less than 10 days, always on micro cloth etc. and I had a spot in the back cover. Of course everyone here will tell you it is something you are doing wrong but I handle my phones with the greatest care and always get top dollar for resale.
In the End HTC sent me a new cover and I have not had anymore problems so far, knock on wood..
T-Mobile have said I would need to replace the whole handset if I go through them. I hope HTC have a better answer, got it setup how I like, the battery is warmed up and broken in nicely too.
Arthur Hucksake said:
ffs... you had to send the entire phone back?
I've changed roms and allsorts already.
Click to expand...
Click to collapse
i sent it back rooted with a custom rom and all that ish to my carrier, wasnt still going to waste time going to stock,. Tried going through htc first to see if they could just send me a new cover, but they fail in south africa :/

[Q] Issues with battery connectors

Anyone having this problem? (see attached images)
Makes my phone reboot a few times every freaking day.
I can peel the connector out with a needle. Just mailed HTC asking if it's a warranty-issue.
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I'm stressed as hell, so sorry for the bad writing.
Luv / septix
I'm sorry this happened. I do hope they stand behind this with warentee. Please
Keep us posted on the issue.in the mean time you can wedge a small piece of paper under the battery and this will stabilize it some and hopefully cut down on the amount of reboots your getting. It's worth a try. I know it's a proven fix for a "loose" battery. It just might stabilize the contact for you. I really hope it helps! At least until you can get a repair . Give it a shot. Best wishes .
Sent from my HTC Sensation 4G using xda premium
realsis said:
I'm sorry this happened. I do hope they stand behind this with warentee. Please
Keep us posted on the issue.in the mean time you can wedge a small piece of paper under the battery and this will stabilize it some and hopefully cut down on the amount of reboots your getting. It's worth a try. I know it's a proven fix for a "loose" battery. It just might stabilize the contact for you. I really hope it helps! At least until you can get a repair . Give it a shot. Best wishes .
Sent from my HTC Sensation 4G using xda premium
Click to expand...
Click to collapse
I tried that, just pushes the pin further in, and the reboots keeps on coming.. I'll keep you posted!
Thanks
tweezers,and pull it out slowly....or go to repair shop they will change it with new one.
HTC replied that it's NOT a warranty issue. I have to pay for the service my self.
I'm going to email them again and tell them that it's not acceptable. If you buy a new car and the engine breaks after less then one year, are you going to pay for that? No. I'm not done with this.
Battery pins
septix said:
HTC replied that it's NOT a warranty issue. I have to pay for the service my self.
I'm going to email them again and tell them that it's not acceptable. If you buy a new car and the engine breaks after less then one year, are you going to pay for that? No. I'm not done with this.
Click to expand...
Click to collapse
Did you get anything solved with HTC? I have the same problem but I have all 4 pins completely down so I can't even put a piece of a paper on the top right corner of the battery. It just doesn't work at all. If you fixed it could you please tell me how? Or did you have it fixed? Thank you

White don in the middle of the screen

Hey i have this white dot on the middle of the screen . i mean its white on black backgrounds but not noticable on lighter colours . what could this be ?
I have this problem,I have sent my phone to HTC 5 times now and the problem is still here
Sent from my HTC Sensation Z710e using xda app-developers app
Sounds like a stuck pixel. If it was dead it would be black.
There are various apps that are designed to attempt to fix the problem, by flashing the screen to create different levels of pixel activity. But I'm not sure if they will actually do anything.
Sent from my Bruce's CM10 Sensation using XDA Premium
I have a problem like this as well. It's not a stuck pixel, it looks more like a "smear" on the screen whose pixels won't get as dark as they are supposed to. The problem is most apparent on dark gray backgrounds. You know, the kind that's all over Holo. :/
Never tried to contact HTC about it since I figured it was my fault, but if other people here have exactly the same problem then it may be a more widespread problem.
DriesDude said:
I have a problem like this as well. It's not a stuck pixel, it looks more like a "smear" on the screen whose pixels won't get as dark as they are supposed to. The problem is most apparent on dark gray backgrounds. You know, the kind that's all over Holo. :/
Never tried to contact HTC about it since I figured it was my fault, but if other people here have exactly the same problem then it may be a more widespread problem.
Click to expand...
Click to collapse
have same problem here.
Here's a picture of the problem on my phone, for reference.
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DriesDude said:
Here's a picture of the problem on my phone, for reference.
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Click to collapse
It's still very hard too see it properly. Has it always been there?
It sort of reminds me of the first LCD TVs that were released that suffered from 'clouding' in the corners. Which could be 'massaged' out of the panel. Yet this is directly in the centre area if the panel. Or even reminds me the knuckle marks on my old Dell monitor (long MMORPG story) that look exactly like that. Damaged pixels that won't fill completely anymore.
I find it hard to imagine how this could happen without direct damaged (which is pretty much impossible in this scenario, without a damaged digitizer). Or without it being a manufacturing issue, prior or even during assembly.
Sent from my Bruce's CM10 Sensation using XDA Premium
Hmmm strange, I have the same problem since about 2 months. I thought it was my fault because I pressed the screen too hard or something. On my phone it's a dot, not a smudge.
V1k70r said:
Hmmm strange, I have the same problem since about 2 months. I thought it was my fault because I pressed the screen too hard or something. On my phone it's a dot, not a smudge.
Click to expand...
Click to collapse
Same here small light grey dot smack bang in the centre of the screen. Only noticeable on dark backgrounds.
DriesDude said:
Here's a picture of the problem on my phone, for reference.
Click to expand...
Click to collapse
Have you opened up the case of the phone at all? If you get something behind the screen it will push the center of it out and create exactly the issue you have.
Even if you haven't opened it up, something could be stuck back there. A big peice of dirt, a small plastic peice that broke up internally, or anything else.
If you have teken the device part, do it again and make sure it's clean behind the screen. If you haven't, send it back for a new one.

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