Hello,
So, I have a friend who bought an Honor 8 from Gearbest. He turned the phone on and made all the necessary configurations. But then everytime he goes to facebook, instagram or youtube to watch a video, the phone just reboots. The version of his phone is FRD-L19, with 32 gb and 3gb ram.
He brought the phone and I did a factory reset and the phone has not yet rebooted but it just keeps on closing the apps, goes black for a second and then goes to the home screen. Even when I got to Options menu it did that.
Now, I have an Honor 8 also, but I bought it here in Portugal. My version says it is FRD-L09, also 32 gb and 3gb RAM. Shouldn't his version be the same? Is it posible the staff from Gearbest put the wrong EU version (I read L19 is for 64 gb) and now its crashing beacause of that?
Pls heeeeelp
I suspect he's got a debrand phone, meaning it's not Europe version but flashed with an Europe ROM. You can try use the HUAWEI Multi Tool to flash real FRD-L09 ROM to it and see how it works.
If the matter still happens, maybe it's time to bring it to customer services.
Related
So I really hope that someone can help me here as I seem to have a big problem... I'll try to write this out from the beginning...
Ordered my phone from Hong Kong. It is a D802 model. 3.4.0 kernel, d80210b software 32gb (likely the HK version right?). I knew that it was upgradeable to kitkat and so I downloaded the LG mobile support tool and plugged in my phone. I set the country and region to UK and set it to upgrade the software. Then I let it do what it does. At the end of the process the phone was stuck in bootloop on the LG screen with the indicator light switching between blue and green.
I then tried to fix it using the LG flashtool, but it wouldn't go into download mode and went to fastboot. I figured that it was stuck in fast boot and so I did the laf.img fix that is out there to try to restore download mode. The laf.img file I used was for a 16gb D802, not a 32gb like mine. I'm wondering if that is what created the issue that I have. Anyway, this allowed the phone to start in download mode and from there I flashed the software to Hong Kong d80210b 32gb.
This is where I noticed the big problem that I am currently experiencing and need help with. My phone screen does not register my touches in the right places. If I try to tap a location on the screen (an onscreen button) it will register the touch somewhere else completely. I thought that it might be an android version issue, but I upgraded to European open D80220D_00 (it doesn't seem to specify 16gb or 32gb) using LG flashtool 2014 and the issue remains the same.
I am unable to use the phone completely and I assume that the issue is deeper than the android version. I would really like to resolve this issue somehow. Does anyone have any idea? I'm thinking that if I could force a complete re-install of everything that might fix it. I was told by a useless LG rep (over the phone) that I would have to give my phone to my service provider and have them send it off to a technician to re-install the software, but I figure anything they can do I can do as well... right?
Any help would be appreciated.
Thank you!!
i have the same prob as you my friend,check out my prob in this post http://forum.xda-developers.com/lg-g2/help/to-t2867647/post55252295#post55252295 after i manage to make my phone work again this touch prob show up
After the last EMUI update (a few months ago), my Honor 8 (FRD-L04) will no longer recognize any sim cards, and the IMEI is listed as "unknown". When this happened, work was chaotic, and I didn't have a chance to dig in and try to fix it, so I switched over to a cheap phone temporarily. I've tried rollback and re-update, but nothing seems to work. The phone is still somewhat functional as a Wi-Fi device, but it lags severely, as though it's processing a ton of stuff in the background. Huawei has been completely unhelpful, and I miss my phone!
Is it still locked bootloader ? if yes return to service center because if rollback wont helps it is not safe to flash by unlocking and twrp.
and also is the Buildnumber is NRDM-Testkeys ,if yes just follow the above step.
Hey guys, I just purchased another Mate 20x from China with a global rom on it. The problem is, I don't seem to have fingerprint ID anywhere on the phone. I've tried removing the lock screen and adding back a password, it never shows up no matter what I do. It came on a very old rom, EMUI version 10, so I'm not sure if that's the reason why? I'm hesitant to upgrade the phone to EMUI 11 because I don't want to lose the google feed option on the left like my original phone did.
Any ideas on how I can fix this??
vapotrini said:
Hey guys, I just purchased another Mate 20x from China with a global rom on it. The problem is, I don't seem to have fingerprint ID anywhere on the phone. I've tried removing the lock screen and adding back a password, it never shows up no matter what I do. It came on a very old rom, EMUI version 10, so I'm not sure if that's the reason why? I'm hesitant to upgrade the phone to EMUI 11 because I don't want to lose the google feed option on the left like my original phone did.
Any ideas on how I can fix this??
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Click to collapse
Con grats, ill take a look on my mate 20x Chinese version with global rom (bought on Aliexpress).
My first one was hong kong version, like a global version.
BigDisplay said:
Con grats, ill take a look on my mate 20x Chinese version with global rom (bought on Aliexpress).
My first one was hong kong version, like a global version.
Click to expand...
Click to collapse
Thanks man, I'd appreciate it.
I've tried everything, updates, resets, all the tips and tricks and it refuses to show itself. I'm starting to believe it's the hardware that's faulty.
EDIT: It's fixed, thankfully!
I took my phone to a repair shop and they sorted it out. Apparently one of the connector cables to the fingerprint sensor was not making proper contact.
Has anyone got the update yet for the Pro series? Stable release was supposed to be released in January of this year, but I'm still on 11.0.0.230 (UK). I'm well aware how Huawei are with updates, but 12 brings a good amount of features.
same here in Bulgaria.
stuck with 11.0.0.230
Almost all from the local android forum get emui 12, but i am without luck.
tried a lot of tricks and nothing..
-software app cache clean
-region change
-with/without sim card.
and no and no.any idea why they do not release update for our c432 11.0.0.230?
or trick how to receive the update package
It will be released at some point, but the issue with Huawei is they're always waaaay behind on roll outs unfortunately. So it's a waiting game essentially.
yea im stuck with.230 for months, even emui 12 is released in my country for weeks now, it sux
That's not happy news.I think that nore than month official in my country and nothing..
Just got it today in UK (on EE)
Well that's a good sign, I'm on Sky mobile and haven't received an update yet, but since you've got yours than it shouldn't take much longer for other carriers to follow I suppose.
not quite, my friend got it weeks ago on same network, im still stucked on .230
Just got .260, still no emui 12
it will come today or tomorrow, just check it regularly
*Update* - Just received an update, but unfortunately it was (.260). Oh well.. Just have to keep waiting
I did get update to EMUI 12 like week ago. Im from Poland. I was able to force it using HiSuite on PC
Could you explain how you did that please? I'm familiar with the modded Hisuite and firmware finder from the P20 Pro days, but some insight on how you managed it would be very helpful.
I did get update to emui 12 yesterday. At first from 230 to 260 and then to 12.
Can anyone confirm that when you've sideloaded GMS, it still works fine upgrading to emui 12?
Yes
As stated above it doesn't break gms, once it's on your phone it stays unless you've factory rest your device.
Received a few days ago in Bulgaria. First update to 260 then to emui 12.
Unfortunately, the battery appears that drain fast.
Before the update, I made 7-8 hours sot, yesterday with the update 4h and 10 minutes..
Hope that it will be optimized..
Two weeks after OTA 12 my GMS stopped working - device is not certified...
Suddenly today GMS stop working. Any sugestions? All GMS apps are useless. EMUI12. Bulgaria.
Hi Guys, (new to the forum - hope I'll give all the needed details)
I bought the P40-pro (ELS-AN00 C00). It came with harmonyOS2 and as a result - no google services. Had some rough time trying to downgrade bet eventually I was able to go back to 11.0.0.190 (using hiSuite).
Next I tried to go down to 10.something with no success.
Eventually I had a "good" downgrade to 11.0.0.180 using hiSuite proxy. good - because it finished transferring the files to the phone and then it restarted and I have EMUI logo for a couple of seconds.
Then it "died". since that moment the phone does not turn on.
I can engage TEST POINT and get it on my pc as 'Huawei com 1.0 usb" but I was unable to find a software to flash new image on to it. most of them requite xml firmware file witch I cannot find (where do you get them from?)What software should I use to fix that?
(I saw sigmakey but if I got it correct I need the huawei addition plus the power pack which comes to around 300$. a little expensive LOL)
Any idea - solution will be highly appreciated
Thanks
Gil
How about you take it to the Huawei service center (if there is one near you) and lie a bit
Say there was a OTA upgrade and after the upgrade the phone died. I believe they have all the tools and software to reflash your mobile to the correct version and it would definitely be cheaper than 300 USD for the said powerpack.
AndroidST said:
How about you take it to the Huawei service center (if there is one near you) and lie a bit
Say there was a OTA upgrade and after the upgrade the phone died. I believe they have all the tools and software to reflash your mobile to the correct version and it would definitely be cheaper than 300 USD for the said powerpack.
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Click to collapse
Hi,
Beside the fact that I have already opened the phone (for the test point), I would like to downgrade it and getting it back in EMUI12 will probably end up in the same situation...
So I'd rather find a way to solve it myself in case I'll be in that spot again
Any ideas guys ?