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Technicians say my XDA II Mini is "Beyond Economical Repair" - Is it really dead?
Dear XDA Developers,
This week I tried to do a ROM Upgrade for my Magician and accidentally clicked something that stopped the upgrade mid-way. Then the phone was completely lifeless. Even the power light does not come on when I plug it in.
Pressing the power button does not produce any response at all. I took it to the official service center for this type of 02 phone here in Manila in the Philippines and after examining for several hours they judged that it was "beyond economical repair". Is that really the end of the story? Is there some business somewhere that can resurrect it?
If not perhaps the warning element of this web site's rom upgrade page should be strengthened. Usually we assume that anything software related can be recovered by restoring a device to factory settings. This situation seems to be an exception to that.
Intuitively I think the process of upgrading the ROM on the official 02 web site is safter. Unfortunately their download file was corrupted and their tech support guy did not hold out much hope that the company would post a working version anytime soon. The official method does not seem to require putting the phone into "bootloader mode" which is how I think I killed the phone.
Anyway should I assume that my phone really is dead? or is there some company I can send it to for a repair? Is there any trick I can use to get the lifeless phone back to life?
best Wishes,
Philip Truscott
Beyond Economical repair - it means it can still be fixed, however, it might be more sensible just to let it rest and buy a new phone rather than having to spend more on repair..
ptruscott said:
If not perhaps the warning element of this web site's rom upgrade page should be strengthened. Usually we assume that anything software related can be recovered by restoring a device to factory settings. This situation seems to be an exception to that.
Click to expand...
Click to collapse
ROm upgrading is not just software related, compared to just simply installing an MP3 player on your PPC..when changing ROMs we always assume that if something goes wrong its our fault, it is not to be fiddled by noobs, it requires a technical know how. In fine, i am indeed emphatic with what happened to your device, and i hope a good soul would be able to help revive your PPC, but i hav to say its really your lookout when doing some operation not specifically permitted by the manufacturer or your carrier.
howdy,
unless it was a hardware fault, i have never ever heard of an interreupted update having destroyed a machine!!!
have you tried emptying ALL batteries totally? (backup battery as well!)
chances are pretty good once you reconnect it via as to get a noriginal rom update running again.
if all fails,
try contacting member fdp24 via pn ( if he still exists!)
greetz
Hi,
We have some capable Windows Mobile technicians that can probably help you with your device. Send me a PM and I'll help you get in touch with the right people. I assume you brought it to Brightpoint?
I recently attempted to root my Alcatel 4060a. It did not go well.
There is a thread here on xda that explains in some detail how to root this phone, but unfortunately I didn't discover that thread until after my failed attempt. I used KingRoot followed by SuperSUMe. This actually seemed to work, and I definitely had root on the phone, but when I rebooted, it got stuck on the AT&T logo. Although it wouldn't go past the logo, I discovered I could still get a root shell on it via ADB. So, thinking I could fix it, I renamed the files in /system/xbin that appeared to have been put there by the rooting process (based on their timestamps) and rebooted again. This made things worse though: Now the phone won't even get to the AT&T logo, it stays stuck at the initial Alcatel logo now. I can still get a shell on the phone via ADB, but now I can no longer get a root shell, just a regular user shell. (And if I run the renamed su binary in /system/xbin now it gives me a new shell, but without elevated privileges.)
From what I've read here on the forums, there's no way to unlock the bootloader on this phone, and even if there was, there doesn't seem to be either a factory rom image or an aftermarket image readily available, so I can't use fastboot to flash it.
In another post someone said that there is an image for this phone available from boot-loader.com. I signed up on that site and looked around and sure enough they do seem to have an image for it. If I understand that site though, you must purchase one of their diagnostic/repair devices to use any of their images. Although that might do the trick, this is a < $50 phone, so it certainly wouldn't be worth it to me to spend more than that to fix it.
So my question is, does anyone here on the forums have one of these devices, and might be able to get this phone working for me again? I'd be happy to pay you for your time of course. Even though it's an inexpensive phone, money is money and I hate to just throw it away and start over.
Or, if anyone has any suggestions on how I might still be able to fix it myself without buying any hardware (or at least not any expensive hardware), I'd be happy for that as well!
It's frustrating because I've rooted every Android phone I've owned over the years and never had a problem before. Fail.
Thanks in advance!
Hi !
I saw your post here , doest it mean that you have fixed your issue ?
As an advice , before doing anything with any device , knowing that you have done rooting plenty of other devices , don`t proceed to anything until you have this basic stuffs around : a flashing tool and stock firmware .
Cheers !
xanthrax said:
I saw your post here , doest it mean that you have fixed your issue ?
Click to expand...
Click to collapse
No, I purchased a replacement phone. My comments in that other thread are referring to my replacement phone, which I was able to root without breaking this time. The original phone is still bricked. Fortunately this is an inexpensive phone ($30-$40), so I was able to replace it.
I'd still love to recover the bricked one though. It's not about the money, it just seems like such a waste to throw away a brand new phone just because it has bad software on it, even if it is a cheap one.
As an advice , before doing anything with any device , knowing that you have done rooting plenty of other devices , don`t proceed to anything until you have this basic stuffs around : a flashing tool and stock firmware .
Click to expand...
Click to collapse
Oh, I know, and normally that is what I would have done. However this phone (even though it's rootable) has a locked bootloader. From all the research I've done, no one has discovered a way to unlock it yet, and no stock firmware seems to be available, except, as I mentioned in this thread, if you purchase a commercial flashing tool. That's not really an option for me since the costs of such tools are much higher than the price of this particular phone. That's why I was hoping to find someone here that has such a tool and would be willing to fix the phone for me for a reasonable price. I did find a shop that would do it for me locally, but they wanted close to $70. I could buy 2 or 3 of these phones for that price, so it wouldn't make sense to pay that much to repair it.
Do you know of any flashing tools that will work with this phone that are free or at least inexpensive? Since I have a second, identical, working, rooted phone now, perhaps there is some way I can pull the image off of that one to restore the first one?
Unfortunately no, I'm not aware of any kind of flashing tool for this device, also I don't think that just pulling a backup from a device and pushing it into another would work due to its locked bootloader.
If there is any paid flashing tool then there's is a reason why it's paid, the developer got probably some paid permissions from the manufacturer to use it and he wants the money back plus some extra, certain devices just can't be soft repaired without unlocked sources
Sent from my Darkside of Oneplus 3T
Hey guys,
sorry for any bad Engish and if this is already known.
I updated my P8MAX from EMUI 4 to EMUI 4.0.3 recently. Since then all my google related apps stoped working. Play Store startet and shows a white screen. The "google"-app starts, asks for a google account and if you want to create it the app closes and I land on the main screen. Same with youtube, one drive, etc..
I already called the German tech support but they can't help me with the device, because its a foreign device and they wouldn't be able to resolve the problem. They neither want to help me with a new device, like a discount or something.
E-Mail support told me to reset the devices cache and reset the device to factory default. This didn't help at all so they want my BUILD number and imui. Will keep you updated on that!
Do you guys have any idea how I should proceed? Thanks for answers.
Edit:
Got feedback from the international email support:
"I'm sorry to tell you that your phone has Chinese software and some apps may not open. For a possible exchange of your P8Max please contact your dealer"
Perfect answer! Replied and asked if it is possible to go back to EMUI 4.0 and how they are blocking google apps. If it is through the "hosts" file it will be easy to remove.
Edit2:
International support contacted me again: They can't help me. They can't tell me how they are blocking google! Completely useless support.
Trying to get into contact with some other employees at huawei.
I think the best solution for the problem is to install a custom rom. ****!
Thank you for all your replys!
exxonlive said:
Hey guys,
sorry for any bad Engish and if this is already known.
I updated my P8MAX from EMUI 4 to EMUI 4.0.3 recently. Since then all my google related apps stoped working. Play Store startet and shows a white screen. The "google"-app starts, asks for a google account and if you want to create it the app closes and I land on the main screen. Same with youtube, one drive, etc..
I already called the German tech support but they can't help me with the device, because its a foreign device and they wouldn't be able to resolve the problem. They neither want to help me with a new device, like a discount or something.
E-Mail support told me to reset the devices cache and reset the device to factory default. This didn't help at all so they want my BUILD number and imui. Will keep you updated on that!
Do you guys have any idea how I should proceed? Thanks for answers.
Click to expand...
Click to collapse
I have exactly the same problem with my DAV-703 which held play store and other google apps, they al stopped working after the last update whic came through last week .....
Cache wip did not do the trick , factory reset neither. Still looking into other possibilities including flashing custom rom....
Add me to the mess!
I'm not too sure what's occurred but it definitely nurfed me as well. Strangely enough, it does show a few elements working but then it screws it up.
I've tried everything myself... And fear the worse now because nothing works. This device was working flawlessly before this stupid update. Thankfully I told my wife, whom has the same device to avoid the update... "I'll try it out"... We would of had 2 worthless devices.
If any of you have updates, suggestions or better yet solutions please let us know. I'm tremendously upset... Thank you.
on the same boat here in Canada.
OK I contacted US support - and they said basically it was the Chinese update "applied to the International ROM" and I should contact the place I purchased it... Hmmm, my wife panicked (she has the same device) and its DAILY nagging to update. I said DO NOT! So, I did the ridiculously crazy idea I rolled it back to 5.1 and I am going to get it back to where it was... unfortunately I fear this is THE ONLY SOLUTION... I am not there yet, I am back on the 5.1 but I will get it to where it needs to be I hope soon. Its really a pain in the BUTT that they knowingly pushed out and forced an update that messed EVERYTHING UP...
I seen the hosts file suggestion above and I'd say that's possible but I do not think its just THAT simple... though if it is... NICE! Keep us updated.
MrD666 said:
OK I contacted US support - and they said basically it was the Chinese update "applied to the International ROM" and I should contact the place I purchased it... Hmmm, my wife panicked (she has the same device) and its DAILY nagging to update. I said DO NOT! So, I did the ridiculously crazy idea I rolled it back to 5.1 and I am going to get it back to where it was... unfortunately I fear this is THE ONLY SOLUTION... I am not there yet, I am back on the 5.1 but I will get it to where it needs to be I hope soon. Its really a pain in the BUTT that they knowingly pushed out and forced an update that messed EVERYTHING UP...
I seen the hosts file suggestion above and I'd say that's possible but I do not think its just THAT simple... though if it is... NICE! Keep us updated.
Click to expand...
Click to collapse
could you tell me how you rolled back to 5.1 ? I'm stuck as I dont't have my P8MAX bootlaoader ubnlocked nor is the device rooted.
gvdviver said:
could you tell me how you rolled back to 5.1 ? I'm stuck as I dont't have my P8MAX bootlaoader ubnlocked nor is the device rooted.
Click to expand...
Click to collapse
Hi. Without an unlocked bootloader you are sort of out of luck. However there are tools to do that but you will need to pay a little for the one I use. I did. And it was the best money ever spent... I've recovered my phone 2 times now. It escapes me the name of the bootloader unlocker. Damn it. There are a lot of tutorials on it... Even some one click methods on XDA. And there is a guy on Twitter that I know Zedomax he did a good video on YouTube.
My main suggestion: study it so it's not so difficult.
As it relates to the rollback I followed this thread exactly: https://forum.xda-developers.com/p8max/general/p8max-root-guide-d-701l-d-703l-t3269213 and then I had the files previously for 5.1. saved and just rolled with the tutorials that a forum guy named: Hirs_E_Fruit (look for his threads) did (he's the author of the link above). His tutorials ABSOLUTELY work. If you are willing to do it. It's the real DEAL.
I spent 8 hrs YESTERDAY Friday, doing it. My Max is exactly as was before that stupid disaster. If you want you could also use KingoRoot but in this particular situation I'd suggest you follow the above. It WORKS.
If you need particular files let me know... I probably have them. And do not get frustrated. It's not hard but it can be trying if you've never done it before. I have on tons of devices so I am not worried. And honestly I really had to use a lot of gimmicks to get it to work but it's perfectly fine again. So it is possible.
Let me know. Thanks.
BTW Since this occured it's came to my attention that there are 2 update files from July. One is bigger than the other. My wife ever the interesting source of misinformation suggests that the bigger one could be the INTERNATIONAL version and the smaller the Chinese. I am thinking she is correct as US support suggested it was the IMEI that gave us the update and since most of us bought it in China, that's why we got the wrong version. Go figure... It was a terrible situation.
Another suggestion I had was to locate your Google Services Framework ID. There is a link: google.com/android/uncertified that if you can find your GSF ID (device ID app helps) - you'll have to sideload it, but, this update erases it. It's not blocked its erased because in China Google isnt allowed. Amazing considering how many devices are from China. Anyway I hope it helps you.
---------- Post added at 02:56 PM ---------- Previous post was at 02:52 PM ----------
exxonlive said:
Hey guys,
sorry for any bad Engish and if this is already known.
I updated my P8MAX from EMUI 4 to EMUI 4.0.3 recently. Since then all my google related apps stoped working. Play Store startet and shows a white screen. The "google"-app starts, asks for a google account and if you want to create it the app closes and I land on the main screen. Same with youtube, one drive, etc..
I already called the German tech support but they can't help me with the device, because its a foreign device and they wouldn't be able to resolve the problem. They neither want to help me with a new device, like a discount or something.
E-Mail support told me to reset the devices cache and reset the device to factory default. This didn't help at all so they want my BUILD number and imui. Will keep you updated on that!
Do you guys have any idea how I should proceed? Thanks for answers.
Edit:
Got feedback from the international email support:
"I'm sorry to tell you that your phone has Chinese software and some apps may not open. For a possible exchange of your P8Max please contact your dealer"
Perfect answer! Replied and asked if it is possible to go back to EMUI 4.0 and how they are blocking google apps. If it is through the "hosts" file it will be easy to remove.
Edit2:
International support contacted me again: They can't help me. They can't tell me how they are blocking google! Completely useless support.
Trying to get into contact with some other employees at huawei.
I think the best solution for the problem is to install a custom rom. ****!
Thank you for all your replys!
Click to expand...
Click to collapse
Read my reply ABOVE. It's how it's blocked.
And there are custom roms for the Max? I haven't seen any updated in ages...
Same happened to me
I think this is a bad move by huawei I love their products ,when I got the phone from amazon I didn't relies it was not for the UK market. How can we put huawei under pressure to undo this ? If it makes the evening news this would put pressure on huawei. I've had my phone 3 years no problems I was going to buy the new p20 pro, I am rethinking thid.
I've just did factory reset and it's still not working
I'm so annoyed. Nothing was working or opening so I copied all data on PC (except whatsapp which refused to create backup and few other things). Now after reinstall it's still not working. How to come back to previous software update? I can't use my phone at all :/
---------- Post added at 10:34 PM ---------- Previous post was at 10:30 PM ----------
Mickvw said:
I think this is a bad move by huawei I love their products ,when I got the phone from amazon I didn't relies it was not for the UK market. How can we put huawei under pressure to undo this ? If it makes the evening news this would put pressure on huawei. I've had my phone 3 years no problems I was going to buy the new p20 pro, I am rethinking thid.
Click to expand...
Click to collapse
I'm tempted to order Xiaomi Mi Max 3 in a minute and have bigger battery and few other bits for less. Huawei totally messed it up for me :/
Mickvw said:
I think this is a bad move by huawei I love their products ,when I got the phone from amazon I didn't relies it was not for the UK market. How can we put huawei under pressure to undo this ? If it makes the evening news this would put pressure on huawei. I've had my phone 3 years no problems I was going to buy the new p20 pro, I am rethinking thid.
Click to expand...
Click to collapse
It won't happen. They will just say it was "imported into a not supported country"... Basically after everything I've come to the conclusion it may have been intentional. Why? Because this particular phone - my wife has it too, really 3 yrs later was working perfectly. Meaning it was an amazing piece of hardware. Just it didn't catch on, nor do they (any mobile devices company) want you to keep a device for years.
This is why they push out new devices yearly. This is why they stop supporting these devices. It'd say, unless you are willing to do like I did, go back to 5.1 and redo the entire device up to the B212 then... Get a new device.
And strangely enough my wife whom refuses to change anything, yesterday asked me about buying her a Mi Max 3. She said the constant nag to update and fear she may "by accident" has forced her to want a new device. I was thinking the Honor 8 Max but it needs to have a global ROM. Otherwise... It's just asking for problems. Unless you don't use Google services then go ahead. There are quite a good percentage of people that actually call it "Google bloatware". And Apple fanboys don't miss it if they don't use it. So... That's what it is.
---------- Post added at 10:16 AM ---------- Previous post was at 10:11 AM ----------
lucyferror said:
I'm so annoyed. Nothing was working or opening so I copied all data on PC (except whatsapp which refused to create backup and few other things). Now after reinstall it's still not working. How to come back to previous software update? I can't use my phone at all :/
---------- Post added at 10:34 PM ---------- Previous post was at 10:30 PM ----------
I'm tempted to order Xiaomi Mi Max 3 in a minute and have bigger battery and few other bits for less. Huawei totally messed it up for me :/
Click to expand...
Click to collapse
As I replied it is possible to restore it to the before state but it's legit arduous and it requires a lot of effort. My question and suggestion: If you do buy the MI Max 3? ABSOLUTELY make sure you get the Global ROM. And did you order it? Because I'm ordering one today for my wife. I'm on the fence. I got a MI Max 2 and it's nothing special. I was thinking something more beast like but I like big devices. The Honor 8 Max was tempting me... But no Global ROM until October.
MrD666 said:
It won't happen. They will just say it was "imported into a not supported country"... Basically after everything I've come to the conclusion it may have been intentional. Why? Because this particular phone - my wife has it too, really 3 yrs later was working perfectly. Meaning it was an amazing piece of hardware. Just it didn't catch on, nor do they (any mobile devices company) want you to keep a device for years.
This is why they push out new devices yearly. This is why they stop supporting these devices. It'd say, unless you are willing to do like I did, go back to 5.1 and redo the entire device up to the B212 then... Get a new device.
And strangely enough my wife whom refuses to change anything, yesterday asked me about buying her a Mi Max 3. She said the constant nag to update and fear she may "by accident" has forced her to want a new device. I was thinking the Honor 8 Max but it needs to have a global ROM. Otherwise... It's just asking for problems. Unless you don't use Google services then go ahead. There are quite a good percentage of people that actually call it "Google bloatware". And Apple fanboys don't miss it if they don't use it. So... That's what it is.
---------- Post added at 10:16 AM ---------- Previous post was at 10:11 AM ----------
As I replied it is possible to restore it to the before state but it's legit arduous and it requires a lot of effort. My question and suggestion: If you do buy the MI Max 3? ABSOLUTELY make sure you get the Global ROM. And did you order it? Because I'm ordering one today for my wife. I'm on the fence. I got a MI Max 2 and it's nothing special. I was thinking something more beast like but I like big devices. The Honor 8 Max was tempting me... But no Global ROM until October.
Click to expand...
Click to collapse
I'm worried that I will mess restoring up and it will totally kill/brick phone. No I haven't ordered yet. I'm not sure due to that 18:9 screen what will be real screen size compared to P8 Max. I need Dual Sim now and Huawei is crap in that - second sim works only as 2G so two sim cards: EE + 3 are impossible to be used :/
lucyferror said:
I'm worried that I will mess restoring up and it will totally kill/brick phone. No I haven't ordered yet. I'm not sure due to that 18:9 screen what will be real screen size compared to P8 Max. I need Dual Sim now and Huawei is crap in that - second sim works only as 2G so two sim cards: EE + 3 are impossible to be used :/
Click to expand...
Click to collapse
I was able to restore this particular phone twice. Last year around November it stopped working for some odd reason. I was on B212 firmware. I rolled it back to 5.1 (before B029) even, and restored it totally. It was working flawlessly... Until... This mess occurred.
And I did it again on Friday. I'm not a newbie and I'm a veteran of this but I had to use a lot of gimmicks to get it to work this time.
I went ahead and ordered a Global ROM MI Max 3 for the wife. Should be in her hands on Thursday/Friday that's September 13th/14th. If all goes well. We are in the process of selling two of our properties (she's busy with that and stuff at the University she works at) and I am headed to back home to US again... So between all of this, I probably won't see it in person for any side by side or comparisons until end of next week. And she may not have time to mess with it until then as well.
But like my thread above if you are thinking about fixing it, and need files/help, ask away. I'll try to help as much as I can... It is possible. Trust me. Just remain calm.
If you want to downgrade from EMUI 4.0.3 to EMUI 4, you can try this way.
1. Turn on your PC and download "Firmware Finder for Huawei"
apkmirror.com/apk/gmanrainy-by-team-mt/firmware-finder/
2. Connect your phone with USB
3. Copy and install the apk file
4. Run "Firmware Finder for Huawei"
5. Check your model(DAV-703LC233) and tap it
6. Select "DAV-703LC233B226(159MB, not 135MB)"
7. GET AN UPDATE THROUGH DNS -> AUTO -> RUN VPN SERVICE
8. Go to setting -> Updater -> Quick update
9. Done
Sorry for my bad English. I'm not sure you guys understand my text.
And also not sure this method is working but I think it is worth attempting though you may fail.
Good luck!
moodosa said:
If you want to downgrade from EMUI 4.0.3 to EMUI 4, you can try this way.
1. Turn on your PC and download "Firmware Finder for Huawei"
apkmirror.com/apk/gmanrainy-by-team-mt/firmware-finder/
2. Connect your phone with USB
3. Copy and install the apk file
4. Run "Firmware Finder for Huawei"
5. Check your model(DAV-703LC233) and tap it
6. Select "DAV-703LC233B226(159MB, not 135MB)"
7. GET AN UPDATE THROUGH DNS -> AUTO -> RUN VPN SERVICE
8. Go to setting -> Updater -> Quick update
9. Done
Sorry for my bad English. I'm not sure you guys understand my text.
And also not sure this method is working but I think it is worth attempting though you may fail.
Good luck!
Click to expand...
Click to collapse
Thank you so much, it works !
Does someone here still have a working root method?
moodosa said:
If you want to downgrade from EMUI 4.0.3 to EMUI 4, you can try this way.
1. Turn on your PC and download "Firmware Finder for Huawei"
apkmirror.com/apk/gmanrainy-by-team-mt/firmware-finder/
2. Connect your phone with USB
3. Copy and install the apk file
4. Run "Firmware Finder for Huawei"
5. Check your model(DAV-703LC233) and tap it
6. Select "DAV-703LC233B226(159MB, not 135MB)"
7. GET AN UPDATE THROUGH DNS -> AUTO -> RUN VPN SERVICE
8. Go to setting -> Updater -> Quick update
9. Done
Sorry for my bad English. I'm not sure you guys understand my text.
And also not sure this method is working but I think it is worth attempting though you may fail.
Good luck!
Click to expand...
Click to collapse
You are A STAR
It worked. Now I can fix my mum's phone as well
It Works 100%
lucyferror said:
You are A STAR
It worked. Now I can fix my mum's phone as well
Click to expand...
Click to collapse
It WORKS perfectly again now. Thank you so much.
moodosa said:
If you want to downgrade from EMUI 4.0.3 to EMUI 4, you can try this way.
1. Turn on your PC and download "Firmware Finder for Huawei"
apkmirror.com/apk/gmanrainy-by-team-mt/firmware-finder/
2. Connect your phone with USB
3. Copy and install the apk file
4. Run "Firmware Finder for Huawei"
5. Check your model(DAV-703LC233) and tap it
6. Select "DAV-703LC233B226(159MB, not 135MB)"
7. GET AN UPDATE THROUGH DNS -> AUTO -> RUN VPN SERVICE
8. Go to setting -> Updater -> Quick update
9. Done
Sorry for my bad English. I'm not sure you guys understand my text.
And also not sure this method is working but I think it is worth attempting though you may fail.
Good luck!
Click to expand...
Click to collapse
Awesome. Glad there ended up a much easier solution than what I did. Now my question is, could I do this with my wife's phone (she didn't run the update that messed the rest of us up) and apply the proper B226 update because she's getting nagged... As I mentioned earlier she suggested the bigger one was the proper one. Any thoughts? Thank you again... And I'm happy for everyone!
Unfortunally does not work.updater says “no updates” when checked
Google problems after 4.0.3
my hopes were high after reading this. luckily it worked for a few. are there any other solutions to resolve this issue? as replied earlyer, all steps taken but no luck with the mentioned update. doesnt see it as an update somehow.
My 3 year old Moto G5 Plus running android 8 suddenly has battery issue, gave to the local repair shop fro replacement. He did the same & tested as charging. but when i connected My charges after battery went to zero for full charge go the below bootloader error.
Bootloader logs read " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant" written in red.
Same as screen shot in other forum here ( https://forum.xda-developers.com/t/help-moto-g5-plus-xt1686-boot-up-failure.4203373/post-84127317)
Gave back to shop made software fix but did not work. He said It no longer shows My product or IMEI number. It just shows potter 000000000000000 . It's bricked and cant be fixed. Taking to authorized center wont help. If they do they will suggest replacing MOBO which is super expensive.
I have not rooted my phone, nor used anything other than stock android. My bootloader is locked. I cannot remember if I had Developer options selected or not, most probably not.
I am not a techie geek but still tried using rescue & smart assistance app from Moto & Motorola device manager watching a you tube video
I am not so well versed with the technology also m using an old windows pc.
I really cant afford to spend on huge repair cost or buying a new phone. I am currently using temp phone allowing only normal voice calls & message.
I already had a loss of pay for a day as could not log in for work till i got the basic app installed on my bros phone.
This is impacting my work as i work from home & got no smart phone for installing office apps or calling apps like whats app & jabber.
I feel like this being my fault to trust this Novice guy in to small repair shop for getting battery replacement in a day to save not losing a work day.
I am very very Depressed & really lost , cant think straight what to do ?
Can someone please from India/ Mumbai who is well versed with fixing this issue please, please , please help me. I can be reached on 9892906157
I am open to learning how to do things in fact love to learn about tech but just stuck in BAU Routine .
Mobiletech_Curious said:
My 3 year old Moto G5 Plus running android 8 suddenly has battery issue, gave to the local repair shop fro replacement. He did the same & tested as charging. but when i connected My charges after battery went to zero for full charge go the below bootloader error.
Bootloader logs read " Start up failure. Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device. Connect your device to your computer to get the Software Repair Assistant" written in red.
Same as screen shot in other forum here ( https://forum.xda-developers.com/t/help-moto-g5-plus-xt1686-boot-up-failure.4203373/post-84127317)
Gave back to shop made software fix but did not work. He said It no longer shows My product or IMEI number. It just shows potter 000000000000000 . It's bricked and cant be fixed. Taking to authorized center wont help. If they do they will suggest replacing MOBO which is super expensive.
I have not rooted my phone, nor used anything other than stock android. My bootloader is locked. I cannot remember if I had Developer options selected or not, most probably not.
I am not a techie geek but still tried using rescue & smart assistance app from Moto & Motorola device manager watching a you tube video
I am not so well versed with the technology also m using an old windows pc.
I really cant afford to spend on huge repair cost or buying a new phone. I am currently using temp phone allowing only normal voice calls & message.
I already had a loss of pay for a day as could not log in for work till i got the basic app installed on my bros phone.
This is impacting my work as i work from home & got no smart phone for installing office apps or calling apps like whats app & jabber.
I feel like this being my fault to trust this Novice guy in to small repair shop for getting battery replacement in a day to save not losing a work day.
I am very very Depressed & really lost , cant think straight what to do ?
Can someone please from India/ Mumbai who is well versed with fixing this issue please, please , please help me. I can be reached on 9892906157
I am open to learning how to do things in fact love to learn about tech but just stuck in BAU Routine .
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Click to collapse
In the future post in https://forum.xda-developers.com/f/moto-g5-plus-questions-answers.6210/
What does getvar all say?
Code:
fastboot getvar all
[Guide] Using Fastboot.exe with Motorola devices
Guide: Using Fastboot.exe with Motorola Devices If your device has its own section please post in that section. You can ping me with @sd_shadow MediaTek or Qualcomm Chip? Do I have a MediaTek Device? see post #26 Info: If you have a MediaTek...
forum.xda-developers.com
Hello XDA!
First of all, long time lurker, but infrequent poster here. My phone is an Asus ROG Phone 5s Pro running stock and non-beta software and is not rooted. I am reaching out to see if anyone on here who has more technical savvy than me (which is probably most of y'all) can help me figure out how to reinstall a fresh factory image on my Asus ROG Phone 5s Pro or can offer any other possible solutions for my issue.
The reason I am wanting to do this is because I recently installed a software update from Asus that seems to have a persistent issue that is a pretty major problem to me. The issue is that whenever I reboot the phone and plug in headphones and audio plays, but it stutters and BLASTS out of the headphones (multiple sources tried, even happens with system notification sounds). This only happens with wired headphones and never with Bluetooth. I had this happen to me once for less than a half a second and my ears were persistently ringing for about 3+ hours after this and I am certain that it damaged my hearing to a small degree. Because of this I no longer trust to use any headphones with the phone and this is a huge bummer because I use wired headphones A LOT.
I have tried to factory reset the phone several times already and the issue persists through without any restoring of anything during setup (in fact it won't recognize the backup that it created the day before the factory reset), but the issue is still present. I contacted Asus customer support (for which lets just say I have strong feelings on) and explained the issue and they want me to RMA the phone for a hardware issue.
I really do not wish to do this as this means I will have to either switch phones a few times which is always incredibly time consuming or be without a phone for an estimated period of up to 10 days if I do the RMA. I also disagree that this is a hardware issue because of two things: 1) if it were a hardware issue then I would think that the problem would be constant and not happen just once after each reboot and I would think that doing something in the software, i.e. a reboot, wouldn't consistently recreate the problem. Thus I am trying to find a way to "restore" the operating system of this device to see if I can solve what I believe to be a software issue that shouldn't require any RMA.
I have seen that posts that linked official files from Asus before, such as the "AsusUnlock_1.0.0.7_210127_fulldpi.apk" found in the OP of the "Install any custom ROM on ROG Phone 5 / 5s (GSI)" thread here in this very forum. Is anyone aware of any officially sourced files for stock software/firmware for this phone and a process through which I could reinstall it?
I am also open to thoughts and other possible options to consider.
Also I will give bonus points to anyone who can help me figure out how to fix the issue where my Google backup by this very same phone won't restore its own Google backup when going through the setup and can help me restore it. It does recognize a different Google backup for a tablet that is set up for my child to use, so it is not an issue with the restore being completely broken.
Thanks in advance for anyone willing to try and lend a hand.
Hi, here you can find stock firmwares make sure you got for right region.
ROG Phone 5s Pro | Gaming Phones｜ROG - Republic of Gamers｜ROG Global
Fueled for winning by the latest Qualcomm® Snapdragon® 888+ 5G mobile platform, ROG Phone 5s Pro launches your mobile gaming experience into the next dimension. With an unbelievably responsive 360 Hz native touch-sampling rate, the 144 Hz / 1 ms display brings you the smoothest ever viewing...
rog.asus.com
Yeah, just for additional info for anyone who finds this. I've also been working with ASUS customer support. I was given two links on flashing official firmware:
Unofficial guide on flashing - https://www.asus.com/support/FAQ/1009748/
Official firmware images - https://rog.asus.com/phones/rog-phone-5s-pro-model/helpdesk_bios (same as previous comment above; thanks Teddy)
When I asked why my version is newer than any they currently have listed on the site I was told that it "could be a preview release given directly by Google" (I doubt this as this appeared as an official OTA by Asus that had very specific patch notes to this phone in it) and that because my version is newer than any listed on their site would result in trouble if I tried to flash the newest version listed, but an older firmware than what is currently installed and that I should still just RMA my phone.
For reference my current firmware is RKQ1.210303.002.WW_Phone-18.1220.2201.186 and the latest firmware listed on their site at the time of this writing is WW-18.1220.2111.164.
Great phone (aside from the hearing damage), but utterly useless support.
Still open to thoughts and ideas though if anyone still has any.
You can "downgrade" your firmware by doing a RAW flash directly to version you need OR to any lower version and then install the official ASUS version you want manually. Also need to disable OTA updates to avoid being updated to the latest automatically.
Having the device checked for hardware issues is probably the best idea however.
Andrologic said:
You can "downgrade" your firmware by doing a RAW flash directly to version you need OR to any lower version and then install the official ASUS version you want manually. Also need to disable OTA updates to avoid being updated to the latest automatically.
Having the device checked for hardware issues is probably the best idea however.
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Could you provide more info on this "downgrade" via "a RAW flash"? Is there a guide or something that will give more info about this?
I think I might be screwed though for the RMA. Customer service says apparently its a Taiwan version and cannot be serviced in the USA and has to be sent to via Taiwan RMA and the page they gave me seems to indicate there are no service centers for ROG Phones; see https://www.asus.com/support/service-center/taiwan#.
Short rant is that I literally spent hours and I mean HOURS (if not possibly days) of my time with Asus customer service and searching online trying to find a US version with US warranty and ultimately getting nowhere and deciding to go with the one I have now. Four months in to a $1700 phone and basically I am stuck with a dangerous headphone jack and no option to fix it other than maybe what you mentioned, Andrologic.
Today has not been kind.
ChrisMills83 said:
Could you provide more info on this "downgrade" via "a RAW flash"? Is there a guide or something that will give more info about this?
I think I might be screwed though for the RMA. Customer service says apparently its a Taiwan version and cannot be serviced in the USA and has to be sent to via Taiwan RMA and the page they gave me seems to indicate there are no service centers for ROG Phones; see https://www.asus.com/support/service-center/taiwan#.
Short rant is that I literally spent hours and I mean HOURS (if not possibly days) of my time with Asus customer service and searching online trying to find a US version with US warranty and ultimately getting nowhere and deciding to go with the one I have now. Four months in to a $1700 phone and basically I am stuck with a dangerous headphone jack and no option to fix it other than maybe what you mentioned, Andrologic.
Today has not been kind.
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Click to collapse
There are links to download RAW images along with guides in the help thread pinned to the top of this forum. You should find what you need there. The RAW's come include flash scripts that does it all for you.
Just curious for opinions while this thread is still going:
Does anyone lean towards my issue being a hardware problem or something else (and if you could be specific and suggest something for me to try about it)?
The reason why I ask is because I personally feel like this is an issue with when the headphone jack initializes output or something because it only ever blasts audio after a reboot and I any audio plays. After it stops and plays again the levels seems to return to normal. I can also reliably make this happen the same way every single time. Finally (and somewhat conspiratorially), the update I installed just before this started to happen had patch notes that included "optimized audio parameters."
My appreciation in advance for any thoughts and insights.