There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.
Cause: Part-installed apps: something went wrong part-way through installing an app
Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)
Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
Or:
"I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).
Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.
PS anyone know a better way to do tables in this wiki?
play store error at download
urilabob said:
There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.
Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove it. On a file viewer, remove relevant directories. USE WITH CARE EITHER WAY.
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good).
Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.
PS anyone know a better way to do tables in this wiki?
Click to expand...
Click to collapse
hi there,
i have some problems with play store at all. play store is runing well - BUT, if i like to download an app, the download never starts. it says "donloading" but there is no percentage.
after ~ 15 mins an error is on the display.
any idea?
Play Store hanging on download
Ralf-0815 said:
hi there,
i have some problems with play store at all. play store is runing well - BUT, if i like to download an app, the download never starts. it says "donloading" but there is no percentage.
after ~ 15 mins an error is on the display.
any idea?
Click to expand...
Click to collapse
Not sure. I had a similar problem at one time, and eventually discovered it was due to a specific app that had only half-installed itself (perhaps the tab had crashed halfway through the download, not sure, it's lost in the mists of time). Uninstalling that app got over the problem. However it might help someone (perhaps you) if you post the error message that you get on the display (people are likely to google it, so that you might get together with other people with the same problem).
I had issues with the Play Store earlier today and tried clearing the app cache and data to no avail, but found another simple fix. I uninstalled updates from version 3.8.15 back to 3.7.15. Worked like a charm.
Well, my Play Store recently crashed during updates, after which it wouldn't run any longer anymore stating that same message every time I try running it and also every time an app accesses the store for information (which seems to happen when I just open the apps). My sdcard wasn't full, clearing data and cache did nothing, no other data is corrupted, I replaced the market with a fresh copy apk, tried different versions, ... Nothing worked... So, reading the internet, I saw the final solution was to remove and re-add my Google account, but for some reason (not a rational one) I didn't really want to do this, so I went back to CWM recovery mode, reflashed the gapps zip I used the first time and rebooted... Once booted it didn't give me the error I usually get on any other boot since it started crashing, but when I tried running Play Store, it crashed again with the same message... Defeated I went to my Google accounts to remove, at which point (just before doing anything) I noticed the Updates-notification of the Play Store popping up in my notification drawer. I tapped it and Play Store booted, everything works again, and it updated itself back to the latest version, still without any problems.
So in short, if you don't ant to read the entire text:
I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again.
Dunno if this will work for anyone of you, 'cause it depends on the reason it's not working, but this possible solution should not be missing from your list since it worked for at least one person (me).
Greetz,
~ Nephatiu
Hotspot Shield VPN 1.3
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
What does Hotspot Shield VPN 1.3 have to do with Google Play not working?
That is an app which creates a VPN so you can access sites that are locked or not authorized.
Personally I went into Settings than Application Manager, then ALL, then Google Play Store.
After that i cleared all the data, force stopped the app and restarted it again.
It worked nicely.
alleshi said:
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
Click to expand...
Click to collapse
urilabob said:
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Click to expand...
Click to collapse
seems point 3 fixes it for me, but as soon as im back on the play store and starting to download something it just starts over again with the error message. Any ideas?
Not even sure how to describe this one..
Hardware: ASUS ME301T (MeMo Smart Pad 10)
Version: 4.2.1 (10.6.1.29, but it was happening on 10.6.1.25 as well)
Rooted, SuperSU installed for the multi-user support. Aside from that, the device is stock.
Play Store: 4.1.6 (4.0.something factory)
Setup:
2 users
Primary user has 2 Google accounts+FB account
Secondary user has a single Google account
Problem:
I have 43 apps installed on the primary user. If I install even 1 more, the app crashes when trying to load the list of installed apps. Doesn't seem to matter what the 44th app is. Uninstall it to drop it back to 43 and it works just fine again. Secondary user is at 46 and no issues. I've tried removing both Google accounts, clearing data+cache of the store, DMClient, and Download Manager, as well as removing the store updates. Nothing has worked. The only things left I can think of is trying to update the store manually via newer apk or a factory reset. I don't know what, if anything, ASUS changed in the store, as the installed size reports 10.46mb or so. Also want to avoid a reset for obvious pain-in-the-arse related reasons.
Any ideas?
I ran into a similar problem. After reading this thread, i tried a few of the suggestions. What ended up working for me was to go to the application manager, got to google play store, uninstall updates, and re install the factory version. Did the same for google play services.
same problem with 4.3.1.1
using a custom rom (LiquidSmooth) on a Galaxy Note II (N7100) international.
went through all the removing\reinstalling\clear cache tricks.. same error pops up every time i try to open the store, and sometimes just as a background process.
not sure if re-flashing will help... (cleared cache and dalvik too).
thoughts..?
ApeironTsuka said:
N
Problem:
I have 43 apps installed on the primary user. If I install even 1 more, the app crashes when trying to load the list of installed apps. Doesn't seem to matter what the 44th app is. Uninstall it to drop it back to 43 and it works just fine again. Secondary user is at 46 and no issues. I've tried removing both Google accounts, clearing data+cache of the store, DMClient, and Download Manager, as well as removing the store updates. Nothing has worked. The only things left I can think of is trying to update the store manually via newer apk or a factory reset. I don't know what, if anything, ASUS changed in the store, as the installed size reports 10.46mb or so. Also want to avoid a reset for obvious pain-in-the-arse related reasons.
Any ideas?
Click to expand...
Click to collapse
No good ones, but just wondering - is there any possibility it's the 43rd app that is the root of the problem? Perhaps its data is corrupted in play's database, and adding another app reveals the problem.
talamir said:
using a custom rom (LiquidSmooth) on a Galaxy Note II (N7100) international.
went through all the removing\reinstalling\clear cache tricks.. same error pops up every time i try to open the store, and sometimes just as a background process.
not sure if re-flashing will help... (cleared cache and dalvik too).
thoughts..?
Click to expand...
Click to collapse
Just in case you didn't try it, jpeg1900's suggestion of reinstalling google play services (rather than just google play) might be relevant here, in light of it crashing as a background process.
Unfortunately google play store has stopped
hello,
i bought a chinese phone - Vsun i9 but unfortunately it looks that is made for chinese market and google play doesn't work:
Unfortunately google play store has stopped
I had rooted the phone but still don't know how to activate google play
Could you help me and if someone knows if there is a custom rom for this phone to send a link.
thank you in advance!
4.5.10
Is this a bugs?? On note 3 original rom play store version 4.5.10 also has this problem, sometimes clear data on download manager / play service / play store can help, sometimes there is no choice, I remove gmail account and sign in again can help...
Why does this happen? Did google give any answer?
helpful topic
i found this very helpful.. thnks
remove account and work well, after few days the same problem occur again!!!! What happen to android? is it need to wait new google play new update?
I broke it!!!
after trying all the processes, several times
I am running Paranoid Android ROM and just wondered if changing hybrid profile of Google play store was contributing to app crashing?!?
note: I was able to open app but from opening menu could not go into any individual tabs (I.e. "apps") without crashing...
Changing hybrid settings back to lower DPI fixed issue and I have just set to the maximum DPI before app starts crashing
hope this helps others
Limited Relevance
alleshi said:
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
Click to expand...
Click to collapse
If your problem is due to google sites being blocked by a firewall (your company's, your ISP's, your country's, or whatever) this may be helpful. Be aware that you will need a site on the other end, outside the firewall, to route your google play communications.
If that's not your problem, this solution won't help.
Usually you will know - only a few countries block google, it's highly unlikely that a commercial ISP would, and you will know whether you are trying to do updates on your company's network.
There's a host file in system-etc- delete that file and reboot your phone and see if that works..
Sent from my Micromax A110Q using Tapatalk
I'm going to try and be as detailed as possible here so bear with me. So a few days ago I got my first android device, a refurbished Galaxy Tab 2 7.0. Everything was working fine when I first got the device (including the google play store). I did a lot of research and ended up following this guide http://forum.xda-developers.com/showthread.php?t=1880010 to root and install CWM on the device. Cool right, everything still works (including the google play store). Next I decided I wanted to try out a custom ROM so I followed http://forum.xda-developers.com/showthread.php?t=2202854 in order to install the PAC-ROM. Everything was working fine and I was really loving the new UI but this is when **** hits the fan. The google play store stopped showing me apps and when I could get one to show up through a search I was presented with a lovely "This item isn't available in this country". I followed some advice on XDA forums saying to clear the play store data/cache and reboot (tried this about 30 times). Nothing. Reset app preferences and clear all data/cache again. Nothing. Remove and re-add my google account. Nothing. Remove google account, reset everything, reboot, and add a new google account. NOTHING. At this point I'm getting frustrated so I decide to just do a factory reset and reinstall STOCK JB 4.1.1. NON-rooted following these steps http://forum.xda-developers.com/showthread.php?t=2283598. NOTHING! When I open the play store I am presented an empty menu with a bunch of categories that have nothing in them. If I search for major apps like "Facebook" I can get to the app page but it says "This item isn't available in your country". I've tried about 10 google accounts now and to no avail. What's really weird is that I can't see the google play store on my Desktop computer either (both on the same wifi), its also a blank menu and If I search for a major app it shows me a few apps and most of them are in Chinese? What. The. ****. So, any ideas?
Skydivesuds said:
I'm going to try and be as detailed as possible here so bear with me. So a few days ago I got my first android device, a refurbished Galaxy Tab 2 7.0. Everything was working fine when I first got the device (including the google play store). I did a lot of research and ended up following this guide http://forum.xda-developers.com/showthread.php?t=1880010 to root and install CWM on the device. Cool right, everything still works (including the google play store). Next I decided I wanted to try out a custom ROM so I followed http://forum.xda-developers.com/showthread.php?t=2202854 in order to install the PAC-ROM. Everything was working fine and I was really loving the new UI but this is when **** hits the fan. The google play store stopped showing me apps and when I could get one to show up through a search I was presented with a lovely "This item isn't available in this country". I followed some advice on XDA forums saying to clear the play store data/cache and reboot (tried this about 30 times). Nothing. Reset app preferences and clear all data/cache again. Nothing. Remove and re-add my google account. Nothing. Remove google account, reset everything, reboot, and add a new google account. NOTHING. At this point I'm getting frustrated so I decide to just do a factory reset and reinstall STOCK JB 4.1.1. NON-rooted following these steps http://forum.xda-developers.com/showthread.php?t=2283598. NOTHING! When I open the play store I am presented an empty menu with a bunch of categories that have nothing in them. If I search for major apps like "Facebook" I can get to the app page but it says "This item isn't available in your country". I've tried about 10 google accounts now and to no avail. What's really weird is that I can't see the google play store on my Desktop computer either (both on the same wifi), its also a blank menu and If I search for a major app it shows me a few apps and most of them are in Chinese? What. The. ****. So, any ideas?
Click to expand...
Click to collapse
Does it look like this?
http://imgur.com/YKeKLOg,aHIy6i9,A0D8pfu,kR34F2S#0
If it does, I'm having the same exact problem on a Kindle fire 2 running stock cm10.2
E: Oh, and this also started happening using the kf2 port of pac rom, if that means anything.
Very simple. The Play Store thinks you have a Chinese device and those are the only apps available for that device. Either install a new ROM or edit the build.prop in the system folder. I use Root Explorer which has a Text Editor built in. Change all the instances of the tablet model to the correct model. Save and reboot your tab and all should be well.
Do a complete wipe before you install a ROM if that is the path you choose.
nice info
Thanks
Well I figured out the source of the problem... my ASUS router. I had accidentally set the timezone to somewhere in the middle of the pacific ocean at -12:00 GMT when I'm actually in EST. I figured it out because on my girlfriend's wireless network my playstore worked absolutely fine (and she has the same ISP as I do). So after setting my router to the correct timezone all of my problem's were alleviated. :good:
OK so a couple days into Cyanogenmod 12.1 unofficial...loaded a bunch of apps, processor and graphics intensive games.... This OS is awesome! But...time will tell really... After a few weeks, months, lets see how it performs...I have high hopes based on what I've experienced so far...
I'm running this on my SG Tab 3 10.1 P5210
A few things I should mention:
1. I had a big learning experience (major noob here) with TWRP recovery. For some reason Odin wouldn't allow me to unchecked 'auto reboot' as it was grayed out. So I modified the .ini file and changed the auto boot parameter from 1 to 0. Then I had to learn... First reboot after Odining TWRP.....HOLD HOME BUTTON+VOLUME UP+POWER..ONCE YOU SEE SAMSUNG LOGO RELEASE POWER STILL HOLDING HOME+VOLUME UP! Reason is, if you continue to hold power button, it's like disconnecting the battery, and reboots tab! UGH...after first successful boot into TWRP Recovery, is all good... To boot into recovery just boot holding power+VOLUME up like normal recovery... TWRP now loads so the time line of cake...
2. The Google Openapps zip did not install with Odin.. I .had to search around, I found frankin GAopen apps for 4.4 and installed via odin....took several play store updates until all Google apps settled down. There's prolly a better way to get the Google stock apps (play store, gmail, etc) that come with Android to install better but...I got them working so I won't complain...
3. When I change the wall paper, the image went whacky. Had to install a 2nd theme, switch themes, then switch back to straighten wallpaper iimage out
4. Keyboard was funky...I think this was from the frankinapps that I installed. Fixed by installing Google keyboard and disabling all others
5. When I install apps, I move them to my MicroSD card if possible. Any app with a widget (Weather Channel, Android Central, Calendar app, any widget app) that I move to the SD card doesn't work anymore. In fact I don't even see the app in the widget drawer. If I install say Android Central and place widget on any screen then move it to SD card it stops working. Fix is, move it back to internal storage.
6. Battery seems to drain quicker however Android 5.1.1 lollipop handles this well because once I get down to about 20% it drains much slower. Faster drain is prolly due to the fact that I'm actually using this tab much more than ever so, this may be a non-issue
7. Not sure if this is lollipop or Cyanogrnmod but, Lollipop (which is what Cyanogenmod is built on) has some really great features such as - auto adjust screen brightness and hue based on time of day.... This is very cool because it's 9:30pm EST and very dim in the room I'm in right now so the screen auto dimmed and adjusted the hue nicely... This is a big plus because it's very easy on the eyes and most importantly it save battery
Overall... Again... 2 thumbs up!!!!
I have also just installed CM12.1 on my SG GT-P5210, and found that for some unknown reason I could not download apps from Google Play store . They would not download to my tablet even tho' play store said it was installed, and I cannot find the apps on my tablet which I wanted. Anyone else have this problem.
Apart from that I like the OS and want to keep it.
Avalon550 said:
I have also just installed CM12.1 on my SG GT-P5210, and found that for some unknown reason I could not download apps from Google Play store . They would not download to my tablet even tho' play store said it was installed, and I cannot find the apps on my tablet which I wanted. Anyone else have this problem.
Apart from that I like the OS and want to keep it.
Click to expand...
Click to collapse
Did you update the play store app?
Axefiredroid said:
Did you update the play store app?
Click to expand...
Click to collapse
I'm not sure how to do that, as that play store app is loaded/installed into the web browser.
Avalon550 said:
I'm not sure how to do that, as that play store app is loaded/installed into the web browser.
Click to expand...
Click to collapse
So, you don't even have Google play store app right? You need to boot back into TWRP recovery and install the Google stock apps again... You might want to clear cache, delvik and all that...When you do install gaopen, watch carefully because you may experience the same thing as I did... Failure to install thus I found and used the frankin Google apps....
Axefiredroid said:
So, you don't even have Google play store app right? You need to boot back into TWRP recovery and install the Google stock apps again... You might want to clear cache, delvik and all that...When you do install gaopen, watch carefully because you may experience the same thing as I did... Failure to install thus I found and used the frankin Google apps....
Click to expand...
Click to collapse
No I didn't have the Google play store app, and I only installed the CM12.1 file which only gives a few basic apps. I did try the open-gapps file, as far as I could tell maps and play store were installed, (maybe to the browser), but there were problems with both the play store and the maps apps. Neither of them would work, and the maps app error message said to uninstall maps then reinstall, but I couldn't find where I could uninstall , only to disable the app.
I also downloaded the play store app to my tablet, but again it would not work, as it just closed down as soon as I opened it up.
It's weired that the play store and maps work from the browser, but not from the actual tablet.
Avalon550 said:
No I didn't have the Google play store app, and I only installed the CM12.1 file which only gives a few basic apps. I did try the open-gapps file, as far as I could tell maps and play store were installed, (maybe to the browser), but there were problems with both the play store and the maps apps. Neither of them would work, and the maps app error message said to uninstall maps then reinstall, but I couldn't find where I could uninstall , only to disable the app.
I also downloaded the play store app to my tablet, but again it would not work, as it just closed down as soon as I opened it up.
It's weired that the play store and maps work from the browser, but not from the actual tablet.
Click to expand...
Click to collapse
An update here: After installing open-gapps-arm-5.1-mini-20160203,zip, the problem is down to google services not responing or working. This happens when I try to open the play store, gmail and anything else related to google and I get a message saying that Unfortunately Google Play services has stopped. There seems to be some problem related to the 'checking info' screen which never completes.
Hang on ...arm? I thought these tabs have Intel chips? Did you install the wrong open gaapps? Or did I ?
Sent from my GT-P5210 using Tapatalk
Yup...Intel not arm....
http://www.gsmarena.com/samsung_galaxy_tab_3_10_1_p5210-5478.php
Sent from my GT-P5210 using Tapatalk
Clear cache delvik...install the Intel you should be good?
Sent from my GT-P5210 using Tapatalk
My pet project for reading week was to root my phone for the first time, and I've now been stumbling over errors for around 5 days straight. This is the first time I've hit a wall that I don't think I can just mash random buttons in hoping of getting the order right. Please walk me through this fix like I'm 7 yrs old so I know how to fix things in the future But I need to fix fast as my phone is essential to my work flow, and being able to use the Play Store would be nice.
DEVICE: My phone is a Nexus 5x now running PureNexus.
HISTORY: So to start I unlocked my bootloader, flashed TWRP and have a back up of my Stock ROM as well as a back up of when I finally got PureNexus working if all things go sour. However I'd really love to not reset. When I finally got it working (after like 3 days), I was getting the Error: 497 from the Google Play Store. After fumbling around xda and my settings, I cleared the Data and Cache of Google Play Store and Google Play services apps. Nada. So I show the system apps and cleared the data of the following apps: Google Play services, Google Play Store, Media Storage, Google Services Framework, Download Manager. I then force stopped and disabled Google Play Store. Then I reboot my phone and Uninstalled all the updates on Google Play Store.
(In hindsight, this was all probably WAY overkill ^^^)
Edit: I then successfully re-updated to the newest version via apk. I also tried flashing a copy of Dynamic GApps in hopes that it would fix it.
THE ERROR: Now when I open Google Play Store I get "Error while retrieving information from server. [RH-01]" and it kicks me to the sidepanel, which displays my email but not my Google account. It is now Version: 7.5.08.M-all [0] [PR] 146162341
Any ideas? As far as I can tell, the Error 497 should be fixed because I've totally obliterated all data that could be associated with the app. However, I have no idea how to reinstall Google Play Store because it's the app I use to install things. Thanks for helping! And if I need to re-tag the title of this thread, PLEASE let me know so I can do that.
Hi !
Remove your google account from settings/accounts , reboot your device , add it back , this may be related to a buggy gapps pack you have used , try open gapps micro
Good luck !