There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.
Cause: Part-installed apps: something went wrong part-way through installing an app
Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)
Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
Or:
"I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).
Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.
PS anyone know a better way to do tables in this wiki?
play store error at download
urilabob said:
There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.
Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove it. On a file viewer, remove relevant directories. USE WITH CARE EITHER WAY.
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good).
Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.
PS anyone know a better way to do tables in this wiki?
Click to expand...
Click to collapse
hi there,
i have some problems with play store at all. play store is runing well - BUT, if i like to download an app, the download never starts. it says "donloading" but there is no percentage.
after ~ 15 mins an error is on the display.
any idea?
Play Store hanging on download
Ralf-0815 said:
hi there,
i have some problems with play store at all. play store is runing well - BUT, if i like to download an app, the download never starts. it says "donloading" but there is no percentage.
after ~ 15 mins an error is on the display.
any idea?
Click to expand...
Click to collapse
Not sure. I had a similar problem at one time, and eventually discovered it was due to a specific app that had only half-installed itself (perhaps the tab had crashed halfway through the download, not sure, it's lost in the mists of time). Uninstalling that app got over the problem. However it might help someone (perhaps you) if you post the error message that you get on the display (people are likely to google it, so that you might get together with other people with the same problem).
I had issues with the Play Store earlier today and tried clearing the app cache and data to no avail, but found another simple fix. I uninstalled updates from version 3.8.15 back to 3.7.15. Worked like a charm.
Well, my Play Store recently crashed during updates, after which it wouldn't run any longer anymore stating that same message every time I try running it and also every time an app accesses the store for information (which seems to happen when I just open the apps). My sdcard wasn't full, clearing data and cache did nothing, no other data is corrupted, I replaced the market with a fresh copy apk, tried different versions, ... Nothing worked... So, reading the internet, I saw the final solution was to remove and re-add my Google account, but for some reason (not a rational one) I didn't really want to do this, so I went back to CWM recovery mode, reflashed the gapps zip I used the first time and rebooted... Once booted it didn't give me the error I usually get on any other boot since it started crashing, but when I tried running Play Store, it crashed again with the same message... Defeated I went to my Google accounts to remove, at which point (just before doing anything) I noticed the Updates-notification of the Play Store popping up in my notification drawer. I tapped it and Play Store booted, everything works again, and it updated itself back to the latest version, still without any problems.
So in short, if you don't ant to read the entire text:
I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again.
Dunno if this will work for anyone of you, 'cause it depends on the reason it's not working, but this possible solution should not be missing from your list since it worked for at least one person (me).
Greetz,
~ Nephatiu
Hotspot Shield VPN 1.3
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
What does Hotspot Shield VPN 1.3 have to do with Google Play not working?
That is an app which creates a VPN so you can access sites that are locked or not authorized.
Personally I went into Settings than Application Manager, then ALL, then Google Play Store.
After that i cleared all the data, force stopped the app and restarted it again.
It worked nicely.
alleshi said:
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
Click to expand...
Click to collapse
urilabob said:
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Click to expand...
Click to collapse
seems point 3 fixes it for me, but as soon as im back on the play store and starting to download something it just starts over again with the error message. Any ideas?
Not even sure how to describe this one..
Hardware: ASUS ME301T (MeMo Smart Pad 10)
Version: 4.2.1 (10.6.1.29, but it was happening on 10.6.1.25 as well)
Rooted, SuperSU installed for the multi-user support. Aside from that, the device is stock.
Play Store: 4.1.6 (4.0.something factory)
Setup:
2 users
Primary user has 2 Google accounts+FB account
Secondary user has a single Google account
Problem:
I have 43 apps installed on the primary user. If I install even 1 more, the app crashes when trying to load the list of installed apps. Doesn't seem to matter what the 44th app is. Uninstall it to drop it back to 43 and it works just fine again. Secondary user is at 46 and no issues. I've tried removing both Google accounts, clearing data+cache of the store, DMClient, and Download Manager, as well as removing the store updates. Nothing has worked. The only things left I can think of is trying to update the store manually via newer apk or a factory reset. I don't know what, if anything, ASUS changed in the store, as the installed size reports 10.46mb or so. Also want to avoid a reset for obvious pain-in-the-arse related reasons.
Any ideas?
I ran into a similar problem. After reading this thread, i tried a few of the suggestions. What ended up working for me was to go to the application manager, got to google play store, uninstall updates, and re install the factory version. Did the same for google play services.
same problem with 4.3.1.1
using a custom rom (LiquidSmooth) on a Galaxy Note II (N7100) international.
went through all the removing\reinstalling\clear cache tricks.. same error pops up every time i try to open the store, and sometimes just as a background process.
not sure if re-flashing will help... (cleared cache and dalvik too).
thoughts..?
ApeironTsuka said:
N
Problem:
I have 43 apps installed on the primary user. If I install even 1 more, the app crashes when trying to load the list of installed apps. Doesn't seem to matter what the 44th app is. Uninstall it to drop it back to 43 and it works just fine again. Secondary user is at 46 and no issues. I've tried removing both Google accounts, clearing data+cache of the store, DMClient, and Download Manager, as well as removing the store updates. Nothing has worked. The only things left I can think of is trying to update the store manually via newer apk or a factory reset. I don't know what, if anything, ASUS changed in the store, as the installed size reports 10.46mb or so. Also want to avoid a reset for obvious pain-in-the-arse related reasons.
Any ideas?
Click to expand...
Click to collapse
No good ones, but just wondering - is there any possibility it's the 43rd app that is the root of the problem? Perhaps its data is corrupted in play's database, and adding another app reveals the problem.
talamir said:
using a custom rom (LiquidSmooth) on a Galaxy Note II (N7100) international.
went through all the removing\reinstalling\clear cache tricks.. same error pops up every time i try to open the store, and sometimes just as a background process.
not sure if re-flashing will help... (cleared cache and dalvik too).
thoughts..?
Click to expand...
Click to collapse
Just in case you didn't try it, jpeg1900's suggestion of reinstalling google play services (rather than just google play) might be relevant here, in light of it crashing as a background process.
Unfortunately google play store has stopped
hello,
i bought a chinese phone - Vsun i9 but unfortunately it looks that is made for chinese market and google play doesn't work:
Unfortunately google play store has stopped
I had rooted the phone but still don't know how to activate google play
Could you help me and if someone knows if there is a custom rom for this phone to send a link.
thank you in advance!
4.5.10
Is this a bugs?? On note 3 original rom play store version 4.5.10 also has this problem, sometimes clear data on download manager / play service / play store can help, sometimes there is no choice, I remove gmail account and sign in again can help...
Why does this happen? Did google give any answer?
helpful topic
i found this very helpful.. thnks
remove account and work well, after few days the same problem occur again!!!! What happen to android? is it need to wait new google play new update?
I broke it!!!
after trying all the processes, several times
I am running Paranoid Android ROM and just wondered if changing hybrid profile of Google play store was contributing to app crashing?!?
note: I was able to open app but from opening menu could not go into any individual tabs (I.e. "apps") without crashing...
Changing hybrid settings back to lower DPI fixed issue and I have just set to the maximum DPI before app starts crashing
hope this helps others
Limited Relevance
alleshi said:
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
Click to expand...
Click to collapse
If your problem is due to google sites being blocked by a firewall (your company's, your ISP's, your country's, or whatever) this may be helpful. Be aware that you will need a site on the other end, outside the firewall, to route your google play communications.
If that's not your problem, this solution won't help.
Usually you will know - only a few countries block google, it's highly unlikely that a commercial ISP would, and you will know whether you are trying to do updates on your company's network.
There's a host file in system-etc- delete that file and reboot your phone and see if that works..
Sent from my Micromax A110Q using Tapatalk
I recently updated my phone to cm11 m8. All was fine until I opened my play store. It gave me the message 'unfortunately, google play store has stopped.' I tried the usual clear cache and data, rebooting the phone etc. Nothing seems to work. I then went ahead to uninstalling updates for Google play services. And when I realised that many apps wouldn't run on the older version I knew I was screwed. If I'm not wrong, the only way to update google play services is through the play store and my play store isn't working. Please someone help me. I feel so worried rn.
BryanKee said:
I recently updated my phone to cm11 m8. All was fine until I opened my play store. It gave me the message 'unfortunately, google play store has stopped.' I tried the usual clear cache and data, rebooting the phone etc. Nothing seems to work. I then went ahead to uninstalling updates for Google play services. And when I realised that many apps wouldn't run on the older version I knew I was screwed. If I'm not wrong, the only way to update google play services is through the play store and my play store isn't working. Please someone help me. I feel so worried rn.
Click to expand...
Click to collapse
Make sure it's set as a system app, and not a user app.
BryanKee said:
I recently updated my phone to cm11 m8. All was fine until I opened my play store. It gave me the message 'unfortunately, google play store has stopped.' I tried the usual clear cache and data, rebooting the phone etc. Nothing seems to work. I then went ahead to uninstalling updates for Google play services. And when I realised that many apps wouldn't run on the older version I knew I was screwed. If I'm not wrong, the only way to update google play services is through the play store and my play store isn't working. Please someone help me. I feel so worried rn.
Click to expand...
Click to collapse
Maybe the google apps weren't installed as they should have been when you were installing cm11. Try to get rid of any app that's related to google on your phone, and then find a zip folder of google apps (I suppose you can find one on cm webpage) and flash it via c.w.m.
.....
BryanKee said:
I recently updated my phone to cm11 m8. All was fine until I opened my play store. It gave me the message 'unfortunately, google play store has stopped.' I tried the usual clear cache and data, rebooting the phone etc. Nothing seems to work. I then went ahead to uninstalling updates for Google play services. And when I realised that many apps wouldn't run on the older version I knew I was screwed. If I'm not wrong, the only way to update google play services is through the play store and my play store isn't working. Please someone help me. I feel so worried rn.
Click to expand...
Click to collapse
i think you need to post to the developers of the rom to add some app gapps including the whole playstore and google services wich in flashable.zip so you could easily install
flash...
Same advice here
remove everything and flash gapps as a zip...
it will most probably work :good:
Cheers :good:
Hey guys,
I have no idea, in what section to post this thing, I am new on XDA... If you know better, just move this thread pls :3
And: please excuse my english, please correct me if there are some mistakes (and there will be )
My data:
I have a Samsung Galaxy A5 / A500FU, this is not very popular and there are actually no working Custom-ROMs out there.
I rooted it via Odin and I flashed a custom-recovery on it (TWRP), this was also pretty hard to find but it's working...
It is running on Android Stock Lollipop 5.0.2 (No updates available, it's running on latest)
How this happened:
I used Lucky Patcher to try out some patches on Google Play Store, so I first started the "In-App Emulation patch" and selected to save a backup of the apk,
to make shure I could just restore it, if anything goes wrong. Then, I installed the individual patch for the Play Store named "Support.InApp.LVL", after nothing changed on the Play Store,
I think I patched some sort of Services from Google Play too but I remember that it threw an error, so nothing changed on that. I discovered the option of installing a modified Play Store in Lucky Patcher and I realized that this patch was not neccessary so I restored the old Play Store. Then there were the first Errors I dont quite remember it, but It should be "Google Play Services has stopped" or something like that... Also the Play Store didn't worked then, I searched some on the Internet and I found a solution, where I just have log out from my google account and reconnect then. This were the point, where my problems really started. I spent the last 24 hours on searching for any kind of solution for my problem, because I just cannot log into my account. Also the whole time error's were thrown:
"Google Services was stopped"
"com.process.google.gapps stopped"
I tried a lot of things to solve that. I tried about 30 possible solutions for the diffrent errors, here are some(In order):
- I cleared data & cache from the google apps like Play Store, Play Services and GoogleServicesFramework
- I restarted my device after every change I made
- I tried a Soft-Reset (Press Off + Volume-Down for a few seconds until it restarts)
- I tried the Play-Store Fixer
- I disabled some Google Apps and I found out that the Disabling of "GoogleServicesFramework" is solving the "com.process.google.gapps stopped"-Error so far.
- I cleared the hosts.txt and disabled any sort of VPN and my Adblocker
- I uninstalled Updates from Google-Apps, because I thought that they would update themselfes to the current supported versions and I restarted my phone a couple times.
- I uninstalled complete Google-Apps, starting at the GoogleServicesFramework, which obviously causes some problems. I downloaded some apk's from it from the Internet (googleservicesframework.apk) and moved them into /system/app and restarted every time... After that I got a very old interface on logging into my google account, the error "com.process.google.gapps stopped" still consisted. After disabling the GoogleServicesFramework again, it solved the error again, but I still can't login into my account! I tried that downloading a few times (GoogleServicesFramework, Google Play Services & Google Play Store), but nothing helped. I also installed apk's from a Gapps-Package I got, with a few more Apps(anything that could have to do with Google Login), still the same.
- I flashed some Gapps-Packages with TWRP, that brought me back the lollipop login-screen, but the errors consist.
Now:
I can't do much with my phone, I'm being spammed with thoose Errors
"Google Services was stopped"
"com.process.google.gapps stopped"
And a lot of Apps are telling me that Google Play Services have to be updated, but to update it I have to log in, and that doenst work as you know already...
I really hope anyone out there has a solution for me
Thanks in advance, Dennis
P.S: I really dont want to make a factory-reset, also I dont think it will solve the error...
Xda is a development site made for developers, and we don't discuss or condone Warez. Lucky patcher is Warez and steals paid features from developers.
Sorry, but you'll need to seek help elsewhere.
Thread closed.
So I have a lousy loaner LG Escape 2 to use for a 3-4 days while waiting on parts to repair my Nexus 6P. The LG Escape 2 has just been factory reset. When trying to use Google Play Store the Play Store crashes after a few seconds. If (in the GPS App) I go to Settings, and tap on Build Version (5.3.6) it briefly tells me that there is an update available, but it crashes before it can download, much less install, the updated. This phone is running Android 5.1.1. As near as I can tell, there is no stock factory ROM image that I can download and install (e.g. by ADB method). All I can do is a factory reset, which I have done. I've also tried going into Settings \ Apps and clearing data and cache on Google Play Services and the Google Play Store app. Finally, my Download Manager *is* running (some web pages suggest that the Google Play Store crash is caused by Download Manager not running. Oh... and I've rebooted this thing to heck and back.
I really don't want to buy a phone just for a few days, but I can't do my job with this LG Escrap 2.
Any suggestions on how I can update Google Play Store app without sideloading an APK from a third party site? I just don't trust sites that offer APKs from others. If Google itself would let me download the APK (with a checksum), I'd sideload it.
SoonerLater said:
So I have a lousy loaner LG Escape 2 to use for a 3-4 days while waiting on parts to repair my Nexus 6P. The LG Escape 2 has just been factory reset. When trying to use Google Play Store the Play Store crashes after a few seconds. If (in the GPS App) I go to Settings, and tap on Build Version (5.3.6) it briefly tells me that there is an update available, but it crashes before it can download, much less install, the updated. This phone is running Android 5.1.1. As near as I can tell, there is no stock factory ROM image that I can download and install (e.g. by ADB method). All I can do is a factory reset, which I have done. I've also tried going into Settings \ Apps and clearing data and cache on Google Play Services and the Google Play Store app. Finally, my Download Manager *is* running (some web pages suggest that the Google Play Store crash is caused by Download Manager not running. Oh... and I've rebooted this thing to heck and back.
I really don't want to buy a phone just for a few days, but I can't do my job with this LG Escrap 2.
Any suggestions on how I can update Google Play Store app without sideloading an APK from a third party site? I just don't trust sites that offer APKs from others. If Google itself would let me download the APK (with a checksum), I'd sideload it.
Click to expand...
Click to collapse
Greetings and welcome to assist. Unfortunately assist id for guiding new members around the forums only, this thread might be useful to you
https://forum.xda-developers.com/showthread.php?t=1976116
Thanks for understanding
Sawdoctor