Related
I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error
Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..
what rom are you using buddy?
I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.
Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.
I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution
phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132
I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol
Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?
yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side
I'll check in on this thread too lol. I'm in exactly the same position. No response from google.
Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
Click to expand...
Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.
Kurisu87 said:
what rom are you using buddy?
Click to expand...
Click to collapse
XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA
I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.
I'm also have issues with my Galaxy S2 and Xoom
Same problem here with my Defy. I'm on CM7.2 Nightly build.
Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?
I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""
Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.
Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more
Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.
Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol
yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something
Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.
none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.
Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
Click to expand...
Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
Click to expand...
Click to collapse
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
wow.. thats totally wierd.
did u login using the same google account??
summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
Click to expand...
Click to collapse
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
Click to expand...
Click to collapse
lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
Click to expand...
Click to collapse
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
Click to expand...
Click to collapse
Absolutely the same situation...
Purchased apps looks like not purchased
Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
Click to expand...
Click to collapse
when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.
romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
Click to expand...
Click to collapse
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.
summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
Click to expand...
Click to collapse
I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.
I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted
I've read just about everything I can find on this subject and have yet to find a solution. I am not sure if this is phone specific and since this is my first post, I figured I'd try the general QA forum. So here goes:
This all started when I was looking to unlock my SIM for an upcoming trip to Costa Rica. I have a stock ROM Firmware version 2.2.1. in a Samsung Infuse 4G. I had some other things in mind for later like flashing to a custom ROM, but I wanted to get some of the junk off the phone and get the SIM unlocked first. So feeling a little frisky with the uninstaller of TB, I started getting rid of some of what I thought may have been bloatware....family maps, google books, bar code reader, etc. I don't remember now if play store was one of those apps. I really don't believe I did uninstall it. If it was questionable in any way, I left it installed. But who would care right? I had the whole phone backed up.
Ok, so I see that I needed to be rooted for this. So I followed some QBking77 tutorials on YT. Got the superoneclick application and got it rooted with no problem. Then, I followed the suggestion to get Titanium Backup. I bought the paid version and did an entire backup. In the meantime, superuser updated itself and everything seemed fine. I shut the phone down and came back some hours later to attempt an unlock. After boot, I started TBackup and it was hanging on a message saying searching for license. I restarted the app and it kept hanging. It finally gave me a message to reinstall the Pro version key. Well, I uninstalled it...not knowing any better....and then could not download it from the store. The store still had these apps showing installed and purchased. This is when I began seeing the force close of Play Store app.
Ok...I'm trying to provide detail here and this is why it is so long winded. But I began looking for solutions to this issue all over the place. I saw the solutions to clear the cache and data and force close the app...reboot the phone. That didn't work. I found apk google store files and began trying to install those to the SD card. That wouldn't work. So now I got the big idea to reset to factory. I did that twice and that didn't work. Tried repeating all the suggested solutions after factory reset. That didn't work. I ended up losing my backup from before. So what's left?
I figured I would try to flash the ROM now and get a fresh start with a new OS. Well, it turns out that many of the apps I need like root explorer, need the paid version to modify the recovery files. So I found an app called file expert that is free, but I need to have a paid version to modify root files. I also saw a solution to google play which involved putting the apk file in system/apps. But it won't let me do that either without a paid version.
So I'm stuck and very frustrated. I'm caught in this never ending loop where the files I need require google play to purchase and I can't do anything to get it working.
I don't know if I'm posting in the right forum. I'm all tense about asking questions. But I'm really at the end of my rope here. I probably screwed something up without knowing it. But I see that there are alot of complaints with this force close. But many of those complaints seem to be getting resolved. The last thing I tried was to download vending 3.5.16.apk I've been putting these files on my internal SD card and trying to install from there. This is very frustrating. And it even gets more frustrating when you see the solutions can be to download something from the market. If I could do that, I wouldn't be typing this.
I apologize if this is in the wrong forum. And if you want me to take it somewhere else, I will. But I'm at a point right now where I don't care who yells at me. I'm desperate.
Thanks in advance.
EDIT: And just to clarify, everything else seems to be working. I tried all the google apps (maps, gmail, etc.) My phone works, wifi, camera, etc. I get notifications of updates....and when I accept (or when it's an auto update), google play store starts and force closes. But other than that, the phone seems to have all it's functionality intact. And now, if I go to the store via my pc, it shows all my prvious app history including installs and purchases, but says I have no device.
Same problem here
tested all solutions, but same
help please
ARDV said:
Same problem here
tested all solutions, but same
help please
Click to expand...
Click to collapse
I'm not sure how drastic you want to get...but this worked for me. Got the phone back to stock.
youtube dot com/watch?v=y1HgcZrYR_4
It won't let me post links.
try a factory reset, this works all the time for most of the problem.
flash back factory rom
jdjeff said:
I'm not sure how drastic you want to get...but this worked for me. Got the phone back to stock.
youtube dot com/watch?v=y1HgcZrYR_4
It won't let me post links.
Click to expand...
Click to collapse
i'll check the video
oyching88 said:
try a factory reset, this works all the time for most of the problem.
flash back factory rom
Click to expand...
Click to collapse
already tried the factory reset
but i can't flash any rom because i don't have clockwork mod for my phone
check this: http://forum.xda-developers.com/showthread.php?p=26581744
Try fixing permissions (recovery mode)
i also faced this problem but i fixed it easily!!
go to setting
then select application
after that choose manage application
select the tab "all"
there select the play store
first clear the data as well as cache then give it a try
if still doesnt work
go to setting
then select application
after that choose manage application
select the tab "all"
there select the play store
select uninstall update
and finally ur android market would work!!!!
Get ES file explorer.apk It works like rom manager but completely free. Start there,one of the solutions will work. Also,if you still have titanium backup folder still in your SD card,put the FREE version of the app and see if it'll find your backup. Good luck.
Imetumwa kutoka U8150 kutumia XDA
Keeping within the guidlines of the forum....I want to say "Thanks" to everyone for the responses.
In a haste, I found the vid on youtube that showed the Odin method of reverting back to stock/unbrick. This is what worked for me. I did something stupid with Titanium Backup (I think) and that's what got me into trouble.
All is (still) well, I'm re-rooted with unlock code and got all the apps needed for a flash. I'm reading up on ROM flashing to hopefully get a handle on it. Thinking of trying Zues. Just a little unsure of this backup business....like where to put the backups....my pc?
But with all sincerity....again, thanks for the responses.
I do a double backup,nandroid and titanium. But,you're welcome.
Imetumwa kutoka U8150 kutumia XDA
I have got a solution!
OK, Perhaps you don't want to see a person who has had a solution, Huh. Doesn't matter....
Here's what happened to me: I has updating my Sony Ericsson Xperia Arc S to android 4.0.4 and after doing so found my Google Play Store force closing every time I tried to turn it on. Fortunately, (or perhaps not so fortunately) I had encountered the exact problem before and spent one painful month mulling other the dull fact that it didn't work. When I plucked up the courage to try and fix I found that uninstalling the updates which can be found in Settings > Applications or apps > Manage applications > (locating Google Play Store located under All) Google Play Store > Uninstall updates.
So when I tried to do the same this time, IT DIDN'T WORK. What I gradually found out what I had done was uninstalled Google Play Store because as I had recently updated my whole device, it had worked it's magic on the Play Store. After what seemed like hours getting worked up into a frenzy and searching the web, I found a download link that downloaded the play store back on to my device:
I'm not allowed to write links so on your mobile device search for 4shared and then write Google Play Store.apk into the toolbar making sure the subsection selection is under files (you'll understand once your on the site). You want to pick the one which has the developers name: xurupita_zorro
(Its more convenient to download Google Play Store from your phones inbuilt browser as you wont have to muck around with files... Also, the link requires you to sign up, but I would suggest that you do because it lets you download games and apps for free... but that's irrelevant.
Anyhow, you could always try and download it elsewhere.
Then I opened it up and realised that it too was force closing, and of course you cant install updates on a Google Play Store which never updated. TROLOLOLOLO, not funny.
I Shut Down my phone for a very restless night and when I woke up this morning, I found that it was working fine and I could search the store beautifully!
So, My top tips:
Chillout as things fix themselves normally
Chillout as things fix themselves
Shutdown for the night
try uninstalling updates but be careful if you recently updated device
also the play store can be viewed online
Hope for the best,
Will :highfive:
Don't know what is going on but I can't download app files. Recently updated system on Moto E4 v 7.1.1 and dl's were working.
Tried to download F-Droid and it would not respond. Searched every possibility with no luck. Enabled the proper tab in settings etc. Went to XDA site to try and download an adblocker and it shut down the XDA app after the tab was ena led for settings. This happens on anything I try to do on this app. Immediate closeing of XDA. With any other apk file the thing just does not download. Nothing in the app tray. Just blank. I've tried everything but I'm not an advanced user. This happened once before and I had to reset to factory settings. Would not want to do this again but as they say... whatever
darun083 said:
Don't know what is going on but ......
Click to expand...
Click to collapse
Did you subscribe to a conservative YT channel/website or even watch a video at some point?
Sorry for the delay responding. I don't know what I did but the download problem has been corrected. apk files have successfully installed. I wish I knew specifically what the answer is as I mentioned this happened once before. Thank you all. I'm pleased to be part of this community.
There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.
Cause: Part-installed apps: something went wrong part-way through installing an app
Checking: Check in google play; if it says 'downloading' or 'installing' permanently, something is amiss
Solution: Try uninstalling the app (you may be able to reinstall it successfully afterward)
Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove something (or use 'mv (dirname) /mnt/external_sd if you have an external sd card with some space). On a file viewer, move or remove relevant directories. You can't avoid this: if your sd card is full, you're definitely going to have to remove something (or move it to your external card) - the system isn't going to work with a full card. USE WITH CARE EITHER WAY. Whatever you remove cannot be retrieved, and removing the wrong thing can make your system or applications misbehave.
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good). You may also need to reinstall google play services (thanks jpeg1900)
Or:
"I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again." - Thanks Nephatiu (see below).
Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.
PS anyone know a better way to do tables in this wiki?
play store error at download
urilabob said:
There are a gazillion threads on this topic, but most of them are about device-specific or carrier-specific problems. However google play store can stop for a number of reasons that are more generic. Googling them is a pain in the butt, as I recently discovered. This thread is intended as a place to collect them together. As well as checking here, it would be important to check on threads for your specific device and carrier, as they may have pushed a bad version.
Cause: /mnt/sdcard is full
Checking: If you have a terminal, use the "df" command, otherwise use a capable file viewer
Solution: On a terminal, "cd /mnt/sdcard", then "du -s (dirname)" to check sizes, "rm -r (dirname)" to remove it. On a file viewer, remove relevant directories. USE WITH CARE EITHER WAY.
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Cause: Corrupted binaries
Checking: Not sure how...
Solution: Install an updated binary. This thread always seems to have the latest. But you should probably check your device and vendor lists in case there is a device-specific binary (I think the more specific binaries currently just add a different skin, but further information would be good).
Please feel free to add further info below. I'll try to incorporate all good nuggets into this post.
PS anyone know a better way to do tables in this wiki?
Click to expand...
Click to collapse
hi there,
i have some problems with play store at all. play store is runing well - BUT, if i like to download an app, the download never starts. it says "donloading" but there is no percentage.
after ~ 15 mins an error is on the display.
any idea?
Play Store hanging on download
Ralf-0815 said:
hi there,
i have some problems with play store at all. play store is runing well - BUT, if i like to download an app, the download never starts. it says "donloading" but there is no percentage.
after ~ 15 mins an error is on the display.
any idea?
Click to expand...
Click to collapse
Not sure. I had a similar problem at one time, and eventually discovered it was due to a specific app that had only half-installed itself (perhaps the tab had crashed halfway through the download, not sure, it's lost in the mists of time). Uninstalling that app got over the problem. However it might help someone (perhaps you) if you post the error message that you get on the display (people are likely to google it, so that you might get together with other people with the same problem).
I had issues with the Play Store earlier today and tried clearing the app cache and data to no avail, but found another simple fix. I uninstalled updates from version 3.8.15 back to 3.7.15. Worked like a charm.
Well, my Play Store recently crashed during updates, after which it wouldn't run any longer anymore stating that same message every time I try running it and also every time an app accesses the store for information (which seems to happen when I just open the apps). My sdcard wasn't full, clearing data and cache did nothing, no other data is corrupted, I replaced the market with a fresh copy apk, tried different versions, ... Nothing worked... So, reading the internet, I saw the final solution was to remove and re-add my Google account, but for some reason (not a rational one) I didn't really want to do this, so I went back to CWM recovery mode, reflashed the gapps zip I used the first time and rebooted... Once booted it didn't give me the error I usually get on any other boot since it started crashing, but when I tried running Play Store, it crashed again with the same message... Defeated I went to my Google accounts to remove, at which point (just before doing anything) I noticed the Updates-notification of the Play Store popping up in my notification drawer. I tapped it and Play Store booted, everything works again, and it updated itself back to the latest version, still without any problems.
So in short, if you don't ant to read the entire text:
I just reflashed the same gapps in CWM over the first installation, rebooted and had to wait a few minutes before Play Store actually started working again.
Dunno if this will work for anyone of you, 'cause it depends on the reason it's not working, but this possible solution should not be missing from your list since it worked for at least one person (me).
Greetz,
~ Nephatiu
Hotspot Shield VPN 1.3
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
What does Hotspot Shield VPN 1.3 have to do with Google Play not working?
That is an app which creates a VPN so you can access sites that are locked or not authorized.
Personally I went into Settings than Application Manager, then ALL, then Google Play Store.
After that i cleared all the data, force stopped the app and restarted it again.
It worked nicely.
alleshi said:
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
Click to expand...
Click to collapse
urilabob said:
Cause: Corrupted data
Checking: Try the solutions in increasing order of severity.
Solution:
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear cache, Force stop, restart Google Play and retry
Go into Settings, then apps, then All, click on Google Play Store. Then:
Clear data, Force stop, restart Google Play and retry
Go into Settings, then Accounts and Sync, Click on your account, then on options icon, Remove account (ignore warnings - it's easy to restore)
Restart Google Play. It will ask you to add an account - add your original back in.
Click to expand...
Click to collapse
seems point 3 fixes it for me, but as soon as im back on the play store and starting to download something it just starts over again with the error message. Any ideas?
Not even sure how to describe this one..
Hardware: ASUS ME301T (MeMo Smart Pad 10)
Version: 4.2.1 (10.6.1.29, but it was happening on 10.6.1.25 as well)
Rooted, SuperSU installed for the multi-user support. Aside from that, the device is stock.
Play Store: 4.1.6 (4.0.something factory)
Setup:
2 users
Primary user has 2 Google accounts+FB account
Secondary user has a single Google account
Problem:
I have 43 apps installed on the primary user. If I install even 1 more, the app crashes when trying to load the list of installed apps. Doesn't seem to matter what the 44th app is. Uninstall it to drop it back to 43 and it works just fine again. Secondary user is at 46 and no issues. I've tried removing both Google accounts, clearing data+cache of the store, DMClient, and Download Manager, as well as removing the store updates. Nothing has worked. The only things left I can think of is trying to update the store manually via newer apk or a factory reset. I don't know what, if anything, ASUS changed in the store, as the installed size reports 10.46mb or so. Also want to avoid a reset for obvious pain-in-the-arse related reasons.
Any ideas?
I ran into a similar problem. After reading this thread, i tried a few of the suggestions. What ended up working for me was to go to the application manager, got to google play store, uninstall updates, and re install the factory version. Did the same for google play services.
same problem with 4.3.1.1
using a custom rom (LiquidSmooth) on a Galaxy Note II (N7100) international.
went through all the removing\reinstalling\clear cache tricks.. same error pops up every time i try to open the store, and sometimes just as a background process.
not sure if re-flashing will help... (cleared cache and dalvik too).
thoughts..?
ApeironTsuka said:
N
Problem:
I have 43 apps installed on the primary user. If I install even 1 more, the app crashes when trying to load the list of installed apps. Doesn't seem to matter what the 44th app is. Uninstall it to drop it back to 43 and it works just fine again. Secondary user is at 46 and no issues. I've tried removing both Google accounts, clearing data+cache of the store, DMClient, and Download Manager, as well as removing the store updates. Nothing has worked. The only things left I can think of is trying to update the store manually via newer apk or a factory reset. I don't know what, if anything, ASUS changed in the store, as the installed size reports 10.46mb or so. Also want to avoid a reset for obvious pain-in-the-arse related reasons.
Any ideas?
Click to expand...
Click to collapse
No good ones, but just wondering - is there any possibility it's the 43rd app that is the root of the problem? Perhaps its data is corrupted in play's database, and adding another app reveals the problem.
talamir said:
using a custom rom (LiquidSmooth) on a Galaxy Note II (N7100) international.
went through all the removing\reinstalling\clear cache tricks.. same error pops up every time i try to open the store, and sometimes just as a background process.
not sure if re-flashing will help... (cleared cache and dalvik too).
thoughts..?
Click to expand...
Click to collapse
Just in case you didn't try it, jpeg1900's suggestion of reinstalling google play services (rather than just google play) might be relevant here, in light of it crashing as a background process.
Unfortunately google play store has stopped
hello,
i bought a chinese phone - Vsun i9 but unfortunately it looks that is made for chinese market and google play doesn't work:
Unfortunately google play store has stopped
I had rooted the phone but still don't know how to activate google play
Could you help me and if someone knows if there is a custom rom for this phone to send a link.
thank you in advance!
4.5.10
Is this a bugs?? On note 3 original rom play store version 4.5.10 also has this problem, sometimes clear data on download manager / play service / play store can help, sometimes there is no choice, I remove gmail account and sign in again can help...
Why does this happen? Did google give any answer?
helpful topic
i found this very helpful.. thnks
remove account and work well, after few days the same problem occur again!!!! What happen to android? is it need to wait new google play new update?
I broke it!!!
after trying all the processes, several times
I am running Paranoid Android ROM and just wondered if changing hybrid profile of Google play store was contributing to app crashing?!?
note: I was able to open app but from opening menu could not go into any individual tabs (I.e. "apps") without crashing...
Changing hybrid settings back to lower DPI fixed issue and I have just set to the maximum DPI before app starts crashing
hope this helps others
Limited Relevance
alleshi said:
just download Hotspot Shield VPN 1.3
http://www.androiddrawer.com/11257/download-hotspot-shield-vpn-1-3-app-apk/
and google play store will work again
Click to expand...
Click to collapse
If your problem is due to google sites being blocked by a firewall (your company's, your ISP's, your country's, or whatever) this may be helpful. Be aware that you will need a site on the other end, outside the firewall, to route your google play communications.
If that's not your problem, this solution won't help.
Usually you will know - only a few countries block google, it's highly unlikely that a commercial ISP would, and you will know whether you are trying to do updates on your company's network.
There's a host file in system-etc- delete that file and reboot your phone and see if that works..
Sent from my Micromax A110Q using Tapatalk
Hey all!
I have been reading about that 403 Play Store error that pops up every time you are trying to download an application but I didn't manage to find a solution yet. I didn't wanna also bump old threads that have written about this issue,because most of the stuff mentioned there I have already tried them...I am an owner of a Huawei Ascend Y300 and am trying to download apps from my home network wifi.
So here's what I have done..Since I first experienced it I tried to clear my play store cache in settings,forced stop/clear data in google service framework while all these were done under airplane mode just in case. I also tried to clear my google accounts,try entering alternatives google details (total of 3 accounts with my main one) and none of them managed to download any apps while i was logged in with it in play store. I have also checked my APN settings and my proxy server is at "Not Set". Also tried to clear search history in Play Store just in case again there's an issue. I read also in various threads/sites that this begins after you purchase a paid app from the store? I never bought something, I haven't even linked my card details with it. I wasn't able to download any app from my pc too as well. In the end I desperately proceeded for a factory data reset and I lost all remaining apps I had already installed and the error would would still be there saying hi to me every morning..
Any suggestions on that matter,cause I am reading various stuff,tried everything I read and I nothing so far.
Thanks in advance
Amatheon said:
Hey all!
I have been reading about that 403 Play Store error that pops up every time you are trying to download an application but I didn't manage to find a solution yet. I didn't wanna also bump old threads that have written about this issue,because most of the stuff mentioned there I have already tried them...I am an owner of a Huawei Ascend Y300 and am trying to download apps from my home network wifi.
So here's what I have done..Since I first experienced it I tried to clear my play store cache in settings,forced stop/clear data in google service framework while all these were done under airplane mode just in case. I also tried to clear my google accounts,try entering alternatives google details (total of 3 accounts with my main one) and none of them managed to download any apps while i was logged in with it in play store. I have also checked my APN settings and my proxy server is at "Not Set". Also tried to clear search history in Play Store just in case again there's an issue. I read also in various threads/sites that this begins after you purchase a paid app from the store? I never bought something, I haven't even linked my card details with it. I wasn't able to download any app from my pc too as well. In the end I desperately proceeded for a factory data reset and I lost all remaining apps I had already installed and the error would would still be there saying hi to me every morning..
Any suggestions on that matter,cause I am reading various stuff,tried everything I read and I nothing so far.
Thanks in advance
Click to expand...
Click to collapse
Are you rooted? It sounds like your ROM maybe could have had a bad file. I'd re-download the ROM, check the md5 hash, install ROM and try from there. If all else fails, you could try installing Market Unlocker and changing from one market, then back to another.
I believe that the Freedom app can also cause errors like this, so if you have ever used that, this is also a possibility. If you have used Freedom, reinstall it, click start service, then stop it, then uninstall.
Force stop, Clear data and cache for :
-Google Play Store,
-Google Service Framework
-Download Manager
be sure that those services are not inactive!
flametai1 said:
Are you rooted? It sounds like your ROM maybe could have had a bad file. I'd re-download the ROM, check the md5 hash, install ROM and try from there. If all else fails, you could try installing Market Unlocker and changing from one market, then back to another.
I believe that the Freedom app can also cause errors like this, so if you have ever used that, this is also a possibility. If you have used Freedom, reinstall it, click start service, then stop it, then uninstall.
Click to expand...
Click to collapse
No I am not rooted. I haven't tried rooting any phones I had although I was thinking doing that soon enough to my current one just to experiment myself with it. Should I root my phone and try troubleshooting that way? I don't know what doors open in front of me with this though and if I will solve anything, so any suggestions are welcome
ketiv said:
Force stop, Clear data and cache for :
-Google Play Store,
-Google Service Framework
-Download Manager
be sure that those services are not inactive!
Click to expand...
Click to collapse
Yeah I forgot to say that I forced stopped Download Manager before along with the first two.I have already done that and it doesn't seem to work..