I'm having a problem. I'm constantly getting text messages from Ozmail everytime I get an email message from my Hotmail account. I did a hard reset and upgraded my ROM to the latest version and don't even have email setup on my phone yet. I was looking at other message boards by doing a search on Google and found other people have the same issue. It seems to be with both Verizon and AT&T. The solution I found was to disable your PDA and enable your old phone and go to Get It Now and remove the VZ Mobile Email application and then disable your old phone again and activate your PDA again. I called Verizon to do this and I still have the same problem. It didn't seem to work for me. I've been calling Verzion for months about this problem and they keep saying they will check into it and get back to me and I never hear back from anyone. It's really starting to drive me crazy. Sometimes it happens all day long and sometimes it won't happen for weeks. It's totally intermittant. Please let me know if anybody has a solution. Thanks!
Disable SMS notification in Hotmail settings
You are getting these text messages by enabling the option in your hotmail settings. in addition, you may be paying for them.
Well, I don't remember ever setting it to do that, but I disabled the feature. I'll see what happens. I don't understand why it's coming from Ozmail though. Ozmail is the software that Verizon installs on your Cell Phone via Get It Now, or the downloadable .cab file on the PDAs. You are saying Hotmail is using Ozmail? I'm confused. What do you mean I might be paying for them? Paying for what? I have unlimited text and picture messaging. You are saying the Hotmail is billing you for that service?
rajivshastri said:
You are getting these text messages by enabling the option in your hotmail settings. in addition, you may be paying for them.
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i had this error yesterday.fixed it by installing the sprint RUU...im back on fresh 1.1 btw...heres the deal though,yesterday i was getting picture mail errors,id get the "download" button,id push it..n it would give me a "download unsuccessful" message..tried it on the stock app and on handcent and id get the same thing..i looked it up on google n seems other people have this issue too,but no clear fix..just wondering what the problem is?and what's the fix besides resetting your phone back to factory settings...i'd really hate to do this over again if this starts happening..
ps: when i get pic mail,it shows up as a "download" button instead of the slideshow viewer.not sure whats up with this.
edit: i had called sprint customer support yesterday,they transfered me to tech support,tried sending me a picture n didnt work as well...so i just "reformatted" the hero to stock with the sprint ruu.
Im starting to think there was a problem with the Sprint picmail server or something because I had the SAME problem only mine just kept saying downloading and never opened. I then Ruu back to stock and rerooted and flashed Fresh 1.1 and everything was fine again but from what Ive read ALOT of people had this same problem so Im thinking it HAD TO BE something to do with the service. Which means I spent over an hour for nothing,lol
Word lol.freakin sucks.annoying as hell..u think it was just their pic mail service that as down or what couldb it be?cause when u reformat the phone it all starts working again....also,when u get pic mail,do u still get the slideshows or just the download button?
you guys made sure ya wasnt on wifi? my picture messages NEVER worked while i was on wifi on my G1 or Hero, i always wondered why though!
Yup.WiFi was off.I had that happening hen I first got the phone..but this time it had nothin to do with WiFi.it was more like an error.like if the download link was broken or u didn't have picture mail service..its weird.
Yeah there's a problem with MMS downloads when on wifi.
Think it has somethign to do with redirecting data through the wifi network when connected.
Yeah, it's not the Sprint network, its the phone. Pretty much all of out HTC Hero's suddenly develop that problem 4-5 weeks after purchase. A hard reset is typically the only fix. And no, currently pic mail cannot be sent or recieved on wifi. Though we are working to fix that bug. I get this issue countless times a day, along with "I can't play YouTube videos". And my all-time personal favorite, and the most common, is "I set a pattern lock and forgot it, and now it's asking me for my gmail information and I don't remember my email adress or password." But yeah, I've tried everything under the sun on our side of the network to fix the hero pic mail, and nothing works aside from a hard reset.
-Sir Stanley
-Sprint Adv. Tech. Escalations Dept.
Why bother!!
There are two issues here 1 is plain old sending email, the other is picture mail.
On wifi I can't send from gmail . I can send from accounts of both the isp and a web based mail provider. On 3g I can't send from the isp account. I can send from gmail and the web based account. Asking sprint why they block sending from the isp account, they reiterate some company policy. Asking the isp why they block gmail, same answer. As far as I can tell they both refuse to agree to share mail packet user info as it could lead to "spamming" (really loss of customer reliance on their services). Ok some redirection (and encapsulation) from sprint to the isp of email would be needed, but so what.
Now as for the second issue, If it sends email, the account will send picture mail. just verified it.
Could you clarify what you mean? What ISP are you talking about? If you have an email through your ISP, it could be your ISP blocks POP access to their outgoing servers. I know Cox does this, but I ahve found taht changing your outgoing port to 465 will still allow you to send. So if you are more specific with your problem there is a god cahnce I can help you out.
I was having sms/mms issues last nite while at a club...met a couple girls,they texted me,the phone vibrated,sayin i received texts then it would delete them...i was using hanecent...i uninstalled n tried chompsms,problem kept going...meanwhile,just out of curiosity,i tried to update the profile n prl,id get a "1012 error.cant update"....rebooted the phone a few times and nothin,i finally uninstallled chomp n handcent,n started using the stock message app,n voilllaaa..i would receive all sms n mms......this morning i tried doing the updates again and they actually worked....im not sure what the problem is/was...im guessing either 3rd party app's hide/delete messages or maybe a phone or network problem...as of now im leaning more towards the sms app's..cause as soon as i uninstalled,i had a buddy sending me pics n they started showing up.....theres an app in the market,called unread sms or somethin like that,which is to show hidden messages...i tried it but didnt work.just thought id point this app out so you guys know this is a known bug...hopefully newer 2.xxx roms will fix this,or maybe this problem will land in the right hands cause its freakin annoying and a serious ****-block lol....
Yeah, it's not the Sprint network, its the phone
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Not to completely disagree, but the only time I've had this issue is when my web signal is poor. I don't know why, but for as long as I've been with sprint, my major issue has always been why, at times, if my phone has a signal of any kind, it won't work. And that's been with any phone I've ever had with sprint.
As a matter of fact, the only time I get the "download" button is when the signal is poor. I had a "1" for web and received a mms. It kept failing, tried to browse the web, nothing. Waited about 30 minutes until I got back into good coverage, and it worked fine. That tells me it's the service not the phone.
Yeah, all day yesterday my phone wasnt recieving txts. Luckily I can just reprogram it. (you have to have your unlock code to do this.) But I use handcent, as probably does almost everyone here, and I've never had a problem with it. But there was a major txting issue with the heros yesterday, lot of customers complained about it. If it happens again call Sprint and tell them you need a ##DATA Restore done on your phone. That will take care of it.
Also, updating your profile is just updating your data profile, which is your username and password to use sprint data services. If your internet is working, no need to update your profile, and if its already working it's not suprising to get a 1012.
Your PRL is your preffered roaming list, just tells your phone which companys towers to use first if Sprint is not available. (Based on who is giving Sprint the best roaming rates for that period.) PRL updates only come out every quarter or so, so theres no need to try to update it. If you are within sprint coverage it makes no difference.
@Red250.
Hi. I spend at least 10 hours of every day helping Sprint Android users with every problem you can possibly imagine. I'm sure if you have no internet coverage that would be a problem with getting picmail, which is sent through the DATA network. But as long as you do have internet, they should come through. Yes, for the issue I am talking about, it IS the phone. When customers in New York, Los Angeles, Las Vegas, Washington DC, etc call in and have an EV on their screen with full signal, and they are getting a download button and download unsuccessful, I am definetely not gonna tell them they have insufficient coverage. So, considering you have only your own experience to go by and I have around 300+ cases per week from all over the country......I think that I can confidently say that I know what Im talking about.
sirstanley said:
Could you clarify what you mean? What ISP are you talking about? If you have an email through your ISP, it could be your ISP blocks POP access to their outgoing servers. I know Cox does this, but I ahve found taht changing your outgoing port to 465 will still allow you to send. So if you are more specific with your problem there is a god cahnce I can help you out.
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Thanks. I have no problems using the isp's pop servers from the wifi, being hosted by the isp. I can not access the isp's pop outgoing server from sprint's 3g. That would require sprint to have negotiated a service connection from the isp, which would have required sprint to repacket (forward) my mail packets -so my original packets would appear to originate from the isp's out going server.
Sprint and google have this service. Sprint and the isp have reciprocal server blocking.
This was significant to me 3 months ago. Now it's a fact that i have accepted. I do receive from all accounts on both wifi and 3g. If i really need to send across server blocks, I log into the web mail editor page for either.
sirstanley said:
Yeah, all day yesterday my phone wasnt recieving txts. Luckily I can just reprogram it. (you have to have your unlock code to do this.) But I use handcent, as probably does almost everyone here, and I've never had a problem with it. But there was a major txting issue with the heros yesterday, lot of customers complained about it. If it happens again call Sprint and tell them you need a ##DATA Restore done on your phone. That will take care of it.
Also, updating your profile is just updating your data profile, which is your username and password to use sprint data services. If your internet is working, no need to update your profile, and if its already working it's not suprising to get a 1012.
Your PRL is your preffered roaming list, just tells your phone which companys towers to use first if Sprint is not available. (Based on who is giving Sprint the best roaming rates for that period.) PRL updates only come out every quarter or so, so theres no need to try to update it. If you are within sprint coverage it makes no difference.
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Can u post what the steps to reprogram it were?..i already have the password/code thing..thanks
We honestly do not block any servers. Its a simple matter of whether you ISP Email provider allows access to their servers while not using their internet service. If they don't, I can usually find a workaround. For example, if you have a gmail, you could use gmails outgoing server instead. The email will still come from your ISP email adress, just relayed through gmails SMTP servers. But I can personally assure you that Sprint is not blocking your email. We spend hundreds of man hours every week trying to help customers set up their email on their device. Your email provider may be blocking you, but sprint is not. I am currently looking at a list of email server settings and ports provided by Sprint to help you, the customer, to set up your emails on our phones. So I assure you Sprint is not cackling evilly while we block your email servers.
To perform a ##DATA Restore, which completely wipes your programming and then reboots your phone, then takes it back through Hands Free Activation, completely reprogramming it using the correct settings from our network:
1.Bring up you Dialer
2. Enter ##3282#
3. When given choice of View or Edit, touch Edit
4. Enter MSL (Master Subsidy Lock)
5. Touch 'User Name'
6. Press 'Menu' Button
7. Touch 'Restore'
8. Touch 'OK'
No personal data will be lost, this only reprograms the phone. Please allow phone to go through hands free activation process upon reboot.
I'm definately not gonna argue you'll know more about it than I ever want to. I was just stating an exception to the same problem. But you're comment about major cities and full coverage leads me back to my first statement. 5 years of driving cross country in a truck with sprint as my carrier I've seen both ends of the signal spectrum. With 3 different phones, from a flip phone, to a palm treo, there's been MANY times I can have a full signal, and the phone won't connect, or full evdo and the internet won't work. That's honestly the only pet peeve I've ever had with my service.
In case you cant tell by my activity, I'm bored as hell at work. And yeah, Sprints service is not the best. We do get some of the nicer phones, and we focus more on technology than building towers. But we do have the most reasonably prices plans, and you get what you pay for.
bronxknight28 said:
you guys made sure ya wasnt on wifi? my picture messages NEVER worked while i was on wifi on my G1 or Hero, i always wondered why though!
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Had the same experience w/ my Hero... Would never work if WiFi is on even if I turned off the wifi as long as the message was sent when it was on it just would work. If u have that problem, turn off ur wifi n have them resend the message...
So I'm having a peculiar problem which doesn't appear to be specific to my model phone (which happens to be a Samsung Captivate).
I use Google Voice for my text messaging so I'm not sure when this started. But I'd like to be able to at least receive text messages that people try to send to my main number. But what happens now is that I see the message text appear in the notification part temporarily, but when I go into the stock SMS app all I see is a separate blank message from "5556" and always with a date of March 26 and a time of 12:19AM. The actual message doesn't appear anywhere but temporarily in the notification bar.
I've used APNdroid and QuickSettings in the past to disable 3G but leaving the "allow MMS" option checked. Neither is currently enabled but maybe they mess with settings somewhere?
And like I said, I have Google Voice installed too. Not sure what else could have messed with settings. My message center is set to "+13123149810".
I have been searching and saw these threads so it's not unique:
Nexus One: http://forum.xda-developers.com/showthread.php?p=8814554
HTC Desire: http://androidforums.com/desire-support-troubleshooting/192806-sms-mms-issue.html
No solution though. Any thoughts?
I am having the same problem with my aria. I thought it was an app that I downloaded. Anyone able to help?
What the heck!?
I am having the same problem on my Samsung Vibrant(T-Mobile). It started about a 10 days ago. At first I got both the message and a blank one from 5556 but now I am only seeing the message in the notification bar and then its gone. This is so aggravating!! Anybody got a cause for this???
Has anyone tried a factory reset? Does that fix it?
Bump?
Need more text... too short...
5556 Message not Unique to Android or Google Voice
Hello there,
I'm new around here, but just found xda due to receiving a 5556 message myself. I have an android device, but not phone; my cell is a cricket Kyocera, and I just received this message from "5556",
Want a family plan with the freedom to customize each line of service? Bring in an eligible phone, add a line for just $15 & get the 1st month free."
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What is significant about this to your issue? Well I unsubscribed to Cricket's text messaged ads, so it looks like this is a way to anonymously advertise with some plausible deniability, or something like that. Perhaps it is an advertising service, a third party, or other...in any case it is definitely anonymous, being neither a number nor a name. : ( If any here have a message to present, it would be appreciated, for that the more details we have, the better to figuring out what is going on. (In my case, perhaps even filing a legal complaint with the relevant authorities under the relevant statutes.)
If annoying enough, one could always go to a lawyer to seek a subpoena of a cellular carrier's records to find the source of communications, btw. Note I say going to a lawyer because IANAL and do not intend to give legal advice: I'm just cranky about unwanted spam having sat on waiting to talk to someone by the phone on my desk all day.
Last night I followed the one-click 1.85 root instructions sticky, which linked to a tutorial on unlocking the bootloader by spoofing the CID. I did both successfully. I tested phone calls and data, which worked great, and went to bed. This morning I sent a text and went along my merry way to work, only to find out that my text never made it to my co-worker. A bunch of testing later, and I find I'm not sending or receiving texts. I do not get any errors, just nothing goes through.
I had not loaded a custom ROM at this point, so thinking that maybe the "factory reset" after unlocking the bootloader did something, I loaded Scott's CleanROM 4.1 SE. Still no difference - I can make calls, data works, but SMS fails.
There is another line on my account and it works fine - only my line is borked. I talked with AT&T and they said that there is nothing wrong with my account.
I'm still yelling at AT&T through a chat and it's getting me nowhere, so I figured I'd circle back here. Any thoughts?
nloding said:
Last night I followed the one-click 1.85 root instructions sticky, which linked to a tutorial on unlocking the bootloader by spoofing the CID. I did both successfully. I tested phone calls and data, which worked great, and went to bed. This morning I sent a text and went along my merry way to work, only to find out that my text never made it to my co-worker. A bunch of testing later, and I find I'm not sending or receiving texts. I do not get any errors, just nothing goes through.
I had not loaded a custom ROM at this point, so thinking that maybe the "factory reset" after unlocking the bootloader did something, I loaded Scott's CleanROM 4.1 SE. Still no difference - I can make calls, data works, but SMS fails.
There is another line on my account and it works fine - only my line is borked. I talked with AT&T and they said that there is nothing wrong with my account.
I'm still yelling at AT&T through a chat and it's getting me nowhere, so I figured I'd circle back here. Any thoughts?
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Only thing I can think of is the APN might be wrong.
check it in settings/mobile network/access point names
I verified the APN settings against what is found elsewhere in these forums, it matches. I'm able to receive texts from AT&T (their test texts and alerts) but can't send anywhere or receive from anywhere else. They said they are going to send me a new SIM card ...
After four hours with AT&T yesterday, they had no fix for me and were going to send me a new phone and a new SIM card. Annoyed that I didn't receive any shipping info from them, I hit them up in chat again this morning. Within 10 minutes the AT&T tech informed me that the messaging feature had been removed from my plan.
Hooray so many layers of bureaucracy and red tape that they couldn't figure that out yesterday.
Feature re-enabled, and everything is working.
Go AT&T tech support ..... /sigh
nloding said:
After four hours with AT&T yesterday, they had no fix for me and were going to send me a new phone and a new SIM card. Annoyed that I didn't receive any shipping info from them, I hit them up in chat again this morning. Within 10 minutes the AT&T tech informed me that the messaging feature had been removed from my plan.
Hooray so many layers of bureaucracy and red tape that they couldn't figure that out yesterday.
Feature re-enabled, and everything is working.
Go AT&T tech support ..... /sigh
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I've been there. I went in to exchange a phone and when I left I could no longer Text. I spent an obnoxious amount of time on the phone, then went to my AT&T store to get another phone and the guy in the store said hmm you don't have sms on your account.
I'd rather deal with people in store any day. They have more training. I have a great relationship with the folks in my local corporate store.
for sms you have to have the message center number correct:
open message app > menu > Text Message (SMS) and put in the service centre number.
You need to look up at&t message centre number for your region.