Broken Screen - Galaxy S6 Q&A, Help & Troubleshooting

Hello guys, my phone dropped today and half of the screen is not working anymore. Also the touch does not seem to work. The problem is I just want to copy my photos to my computer but i cant because of the phone is locked and it needs a pattern password to unlock. Is there anyway without replacing the screen to copy my photos or unlock the phone. Thank you.

Hi,
You can plug an OTG cable and plug in a mouse to work around the touch screen issue. Other possibility is trying to boot in recovery mode to manage the files via USB, though I'm not sure if it would allow you to access internal data using adb or not.
All the best,
~Lord

XxLordxX said:
Hi,
You can plug an OTG cable and plug in a mouse to work around the touch screen issue. Other possibility is trying to boot in recovery mode to manage the files via USB, though I'm not sure if it would allow you to access internal data using adb or not.
All the best,
~Lord
Click to expand...
Click to collapse
Hey i do have the USB OTG and i plugged in a mouse to try to enable the adb debugging but the problem is that i can't see the screen so i am working blindly and trying to 'guess' where i should click.
The thing is i can unlock my phone with the fingerprint, but when i connect it to the computer the files do not show, i believe there is a button i have to click to enable MTP ?
I really can't believe its that hard to copy some files from my phone just because the screen is black

Hi,
Yes there is a button to enable MTP and it is in fact hard to enable it without looking at the screen. Have you tried booting in Recovery to access your files?
All the best,
~Lord

XxLordxX said:
Hi,
Yes there is a button to enable MTP and it is in fact hard to enable it without looking at the screen. Have you tried booting in Recovery to access your files?
All the best,
~Lord
Click to expand...
Click to collapse
Yea but i have the stock recovery is there a process/way to access my files other than just booting to recovert?
My phone has latest stock rom and rooted.
Please any help to recover my files since i was checking a screen repair will cost me around 200$

You must instal twrp recovery, with odin. After boot into twrp. So i rimember, twrp mtps is active defoult.

levanitit said:
You must instal twrp recovery, with odin. After boot into twrp. So i rimember, twrp mtps is active defoult.
Click to expand...
Click to collapse
i tried with my older S3 before doing all this process on the S6. I already have TWRP on the S3 and you are write when i click the button on the right it says MTP is enabled but when i plug it in the PC, the device doesn't show any files? any ideas on how to fix this/ can you try it on your device?
Thanks in advance.

Me too hade same problem. It is usb driver problem. I insttal driver and fixed. but dont rimmeber wich one. Search youtube twrp mtp problem.

Related

[Q] Need Debug on, but screen and power button broken, device still on and working

Hi guys!
I brooke the screen and touch of my razr hd, as well its power button.
I'm trying to acess its screen trough the pc using a tool from the forum. BUT I need to have the usb debbuging enabled, wich I don't have.
So, I need to enable it from de pc somehow.
The device is working properly, the pc recognizes it and allows me to deal with its files, the device is turned on and is rooted already.
Someone have any idea of how to enable the usb debugging with the touch and without entering in recovery or fastbootmode?
The only two things I know I can do with it for now is to reset or turn it off trough a command in cerberus.
Sant Mark said:
Hi guys!
I brooke the screen and touch of my razr hd, as well its power button.
I'm trying to acess its screen trough the pc using a tool from the forum. BUT I need to have the usb debbuging enabled, wich I don't have.
So, I need to enable it from de pc somehow.
The device is working properly, the pc recognizes it and allows me to deal with its files, the device is turned on and is rooted already.
Someone have any idea of how to enable the usb debugging with the touch and without entering in recovery or fastbootmode?
The only two things I know I can do with it for now is to reset or turn it off trough a command in cerberus.
Click to expand...
Click to collapse
There's a lot of info out there on this. Various way to recover. Maybe try this:
http://android.stackexchange.com/qu...bug-mode-was-disabled-how-can-i-re-enable-adb
http://android.stackexchange.com/qu...-sg3-with-broken-screen-digitizer/69600#69600
CWGSM3VO said:
There's a lot of info out there on this. Various way to recover. Maybe try this:
http://android.stackexchange.com/qu...bug-mode-was-disabled-how-can-i-re-enable-adb
http://android.stackexchange.com/qu...-sg3-with-broken-screen-digitizer/69600#69600
Click to expand...
Click to collapse
All the info in this 2 tutorials and in other I've found, in some how, ask me to use the buttons to acess fastboot mode or recovery mode, but as I said, they are broken.
I was hoping to find some comand lines via pc and with the device still on to put it to recovery or fastboot mode, cause then I can use adb or fastboot to enable usb debugging.... But, I still don't know how...

Nexus 5- Fastboot / TWRP Installed, NO OS, NO USB Access

Fastboot / TWRP installed, NO OS, NO USB access
I can boot in bootloader and recovery (TWRP 2.6.3.1), Win7 drivers+adb+fastboot are installed properly since I have 2 Nexus 5 and 1 is working fine (I can see the device with "fastboot devices").
There is NO OS installed, I can not connect via USB, and I can not mount the USB-OTG (tried with the working phone and it work fine).
In TRWP when try to reboot it tells me that "the device does not appear to be rooted" but the device has been rooted.
When it boot into the bootloaded, I have a window popping with the yellow triangle, than disapears, (USB device not recognized)
There is nothing in the device manager.
In bootloader I have: variant D820H, HW rev: rev_11, bootloader:HHZ12h, secure boot:enabled,Lock state:unlocked
How do I revive the phone to transfer a rom since I can not use USB-OTG or USB connection, is there a cmd I can run on the phone via terminal to enable the USB (/data is empty).
Thanks
adb sideload and update TWRP
Primokorn said:
adb sideload and update TWRP
Click to expand...
Click to collapse
I can not connect from my PC, "fastboot devices" does show any connected devices, so adb neither...
peterman3 said:
I can not connect from my PC, "fastboot devices" does show any connected devices, so adb neither...
Click to expand...
Click to collapse
Did you install fastboot on your PC?
FYI adb doesn't work when you are in the bootloader.
Primokorn said:
Did you install fastboot on your PC?
Yes fastboot is properly installed, I tried it to connect using my other working nexus 5 and it works fine, when I type "fastboot devices" I get the serial # of the phone.
With this Nexus 5 I get nothing.
NB: If I boot the phone, it get stuck with the google logo (since no OS is installed)
I just want to be able to transfer a rom file on the phone...
Click to expand...
Click to collapse
peterman3 said:
Primokorn said:
Did you install fastboot on your PC?
Yes fastboot is properly installed, I tried it to connect using my other working nexus 5 and it works fine, when I type "fastboot devices" I get the serial # of the phone.
With this Nexus 5 I get nothing.
NB: If I boot the phone, it get stuck with the google logo (since no OS is installed)
I just want to be able to transfer a rom file on the phone...
Click to expand...
Click to collapse
Weird... Boot into your recovery and adb push a rom.
Click to expand...
Click to collapse
Primokorn said:
peterman3 said:
Weird... Boot into your recovery and adb push a rom.
Click to expand...
Click to collapse
When I boot into recovery (TWRP), I can not connect, my computer does not recognize the USB port (tried differents cables including the LG original cable). like I said everything is installed properly since I have another Nexus 5 and I can perform all operation.
Is it possible that the USB is disabled / missing config file in TRWP or in bootloader ?
Click to expand...
Click to collapse
In TWRP don't you have to mount system in order to get MTP? Newer versions can do it not sure about the version you are using. If you cannot get the phone to mount over USB in either fastboot over recovery in not sure what you can do. Possibly a bad USB port on the phone?
galakanokis said:
In TWRP don't you have to mount system in order to get MTP? Newer versions can do it not sure about the version you are using. If you cannot get the phone to mount over USB in either fastboot over recovery in not sure what you can do. Possibly a bad USB port on the phone?
Click to expand...
Click to collapse
I have TWRP 2.6.3.1 installed, I can mount everything except USB-OTG (USB-OTG device is working fine on my other Nexus 5 and I can mount it within TWRP), the usb port was working fine since I was able to root, and flash other roms, phone is almost new, when the phone is connected to the PC and I turn it on (Start in System), the PC detects a USB connection and then fail.
I know for sure it is not the USB connector, it is just something in the phone USB config that is corrupted.
The only thing I can do is use File explorer within TWRP to play with (not even sure if I can edit a file).
If anyone can guide me into checking the USB config file on the phone I will really appreciate.
I wish there was an an external SD card slot...
peterman3 said:
I have TWRP 2.6.3.1 installed, I can mount everything except USB-OTG (USB-OTG device is working fine on my other Nexus 5 and I can mount it within TWRP), the usb port was working fine since I was able to root, and flash other roms, phone is almost new, when the phone is connected to the PC and I turn it on (Start in System), the PC detects a USB connection and then fail.
I know for sure it is not the USB connector, it is just something in the phone USB config that is corrupted.
The only thing I can do is use File explorer within TWRP to play with (not even sure if I can edit a file).
If anyone can guide me into checking the USB config file on the phone I will really appreciate.
I wish there was an an external SD card slot...
Click to expand...
Click to collapse
Can you get the phone to mount on a PC in TWRP or bootloader? Have you tried sideloading from recovery? Are the TWRP versions the same on both phones? There was mounting/OTG changes at some point but I'm not sure when. Don't think there are any USB config files you can access especially for the bootloader.
galakanokis said:
Can you get the phone to mount on a PC in TWRP or bootloader? Have you tried sideloading from recovery? Are the TWRP versions the same on both phones? There was mounting/OTG changes at some point but I'm not sure when. Don't think there are any USB config files you can access especially for the bootloader.
Click to expand...
Click to collapse
no I can not mount on a PC, the PC does not see the phone, if there is a cmd I can run in the terminal from TWRP to check/enable the USB, I'm not familiar with Android sdk.
So far, I typed "dmesg" in the terminal, and I can see that in :
usbhid: USB HID core driver
....
sps:BAM 0xf9304000 is registered
sps:BAM 0xf9a44000 is registered
usb_bam_ipa_create_resources: Failed to create USB_PROD resource
So the phone USB driver is not loaded...
Sorry mate, other than enabling MTP under mounts in twrp I have no idea. If the phone doesn't mount in fastboot I got nothing. I do everything in fastboot and other than setting up my PC there was nothing else to do.
Hope you figure something out.
galakanokis said:
Sorry mate, other than enabling MTP under mounts in twrp I have no idea. If the phone doesn't mount in fastboot I got nothing. I do everything in fastboot and other than setting up my PC there was nothing else to do.
Hope you figure something out.
Click to expand...
Click to collapse
Thanks, just to let you know that I tried to bind the USB port to a folder and I get "permission denied", so I thing I lost the root access, I tried to issue /su, got also "permission denied".
I probably need to find how to root the phone from within the terminal cmd.
If there's no os what are you going to root? What happened to the phone where the usb port doesn't work and there's no os?
peachpuff said:
If there's no os what are you going to root? What happened to the phone where the usb port doesn't work and there's no os?
Click to expand...
Click to collapse
Like I said I can get to the bootloader and TWRP, but the usb communication is gone (and it is NOT the usb connector).
If I put the phone into fastboot, it is not recognized by the PC, if I boot in recovery (TWRP) the PC detect a usb connection but fail to install the driver.
When I'm in TWRP, I go into Advanced > terminal cmd, I type "dmesg" in the terminal, and I can see that in :
========================
usbhid: USB HID core driver
....
sps:BAM 0xf9304000 is registered
sps:BAM 0xf9a44000 is registered
usb_bam_ipa_create_resources: Failed to create USB_PROD resource
========================
So I know that the USB driver inside the phone is not loading...if the phone does not load its own driver there is no way to use the USB cable nor the USB-OTG...
I know you have a second Nexus 5 and have used it to check against this one that you're having issues with so this may sound stupid, but how about trying a different PC/Mac other than the one you've been using?
I had the same problem, but with a working phone.
Everything was fine except the usb connection. So I ordered the USB PCB from eBay for about $8, replaced it, and everything is fine now.
Edit: This is the part, from a quick ebay search
http://pages.ebay.com/link/?nav=item.view&id=271795600723
resident0915 said:
I know you have a second Nexus 5 and have used it to check against this one that you're having issues with so this may sound stupid, but how about trying a different PC/Mac other than the one you've been using?
Click to expand...
Click to collapse
Tried with another PC (Win7 and Linux), same thing...no luck
kted said:
I had the same problem, but with a working phone.
Everything was fine except the usb connection. So I ordered the USB PCB from eBay for about $8, replaced it, and everything is fine now.
Edit: This is the part, from a quick ebay search
http://pages.ebay.com/link/?nav=item.view&id=271795600723
Click to expand...
Click to collapse
USB was working fine before the flash / wipe, so its not hardware related.
/persists partition was wiped.
peterman3 said:
USB was working fine before the flash / wipe, so its not hardware related.
/persists partition was wiped.
Click to expand...
Click to collapse
Don't bet on it.
Mine was working fine too, and it just stopped. A stray voltage or a spike while you insert or remove the usb plug, is enough.
Στάλθηκε από το Nexus 5 μου χρησιμοποιώντας Tapatalk

Broken Screen, how to get to my files? Need an android expert!

Hello everybody,
I know there are many threads with broken screens and so on, but I've been searching the internet the whole day & night and tried nearly every solution.
My Smartphone fell on the ground two days ago, I can see everything, but touch isn't working anymore.
Usually I'm rooting my phones but i didn't root my XZ5 so far (big mistake!), so I don't have a custom recovery.
I have USB Debugging activated, but I haven't connected my phone since it updated to the new firmware, so I'm getting RSA Fingerprint Message which I can't allow.
After my Z5 fell on the ground, the fingerprint didn't work so I had to restart my phone - now I'm forced to enter the key to unlock the system.
At first, I tried "Android Control" with adb, but when I connect my phone, adb says "unauthorized" - no remote control possible.
After that, I bought a OTG Cable and plugged in a mouse. This isn't working, because I have to search for a plugged-in USB device first in the settings (the phone doesn't recognize the USB device itself).
Fastboot & Flash Mode are still working.
Is there a possibility to skip RSA Fingerprint with USB debugging or deleting my lock screen? I thought of unlocking my bl and installing TWRP, but then the mobilephone would be wiped as far as I know.
Maybe someone of you knows a "temporary recovery" which can be booted from SD-Card or another way to get to my internal data..
It would be awesome, if someone could help me with this!
Many thanks in advance!
Only way i can think of are to downgrade to lollipop with flashtool without wipe.
Then the usb mouse should start to work directly if im not mistaken.
Atleast i think it was this they before mm upgrade.
Did you try to boot the phone with the mouse connected?
Skickat från min E6653 via Tapatalk
yes, unlocking would completely wipe your phone, including internal memory so it's not a solution.
Rsa key request means you cannot run any adb command right, included adb shell right?
Did you try to do an extensive google search with "broken screen rsa"?
Particularly, http://stackoverflow.com/questions/...b-rsa-key-with-broken-touch-screen-on-android
talks about rebooting in "recovery mode", so you could try to use adb commands in fastboot mode (or download mode)
bobrovsky35 said:
Hello everybody,
I know there are many threads with broken screens and so on, but I've been searching the internet the whole day & night and tried nearly every solution.
My Smartphone fell on the ground two days ago, I can see everything, but touch isn't working anymore.
Usually I'm rooting my phones but i didn't root my XZ5 so far (big mistake!), so I don't have a custom recovery.
I have USB Debugging activated, but I haven't connected my phone since it updated to the new firmware, so I'm getting RSA Fingerprint Message which I can't allow.
After my Z5 fell on the ground, the fingerprint didn't work so I had to restart my phone - now I'm forced to enter the key to unlock the system.
At first, I tried "Android Control" with adb, but when I connect my phone, adb says "unauthorized" - no remote control possible.
After that, I bought a OTG Cable and plugged in a mouse. This isn't working, because I have to search for a plugged-in USB device first in the settings (the phone doesn't recognize the USB device itself).
Fastboot & Flash Mode are still working.
Is there a possibility to skip RSA Fingerprint with USB debugging or deleting my lock screen? I thought of unlocking my bl and installing TWRP, but then the mobilephone would be wiped as far as I know.
Maybe someone of you knows a "temporary recovery" which can be booted from SD-Card or another way to get to my internal data..
It would be awesome, if someone could help me with this!
Many thanks in advance!
Click to expand...
Click to collapse
So I recovered my password from the dust and figured this is my chance to help..
Better be working..
I dropped my z3c while I was holding my newborn baby, it contained all the pictures from birth, ****ing fool I am for not backing up..
Get that short '.. to usb' - thing from the box. Use that to connect your Bluetooth mouse and tada that should work. Use it to unlock your phone and do you what you want to do.
It worked for me, hope I can help you.

Recover Data Broken Screen

Hello all.
Unfortunately I dropped my phone last week which result in a broken screen (Glass got broken, as well as the lcd, black screen, touch works sometimes). Now I'm sitting here, trying to recover all my important data.
First guides you find on the internet are about some Backup Software for windows. Just connect your phone and youre ready to go.
(Almost, as you need to verify the connection or have to have adb/ usb debugging enabled, which I don't unfortunately.)
So those things about adb backup do not work aswell.
I do have a custom rom installed http://forum.xda-developers.com/g-flex2/general/update-to-marshmallow-t3399953.
Does this custom rom install a recovery? I tried booting into recovery like 100 times by pressing volume down as well as the power button. But without any optical feedback this is hard and I'm not 100% sure if it is even installed.
If not, wouldn't it be an option to install twrp or cwm? Is this possible without usb debugging enabled? I've managed to do this on samsung devices, even without adb through odin, while connecting the device in download mode. Is there something similar for LG?
I think if I get to manage to enable usb debugging it would work perfectly fine, I would be able to backup won't I?
Last thing I would try is buying an slim port to hdmi adapter, connect to pc and verify the connection to the backup software using an hdmi monitor. I think this would work, but maybe theres some way I overlooked which don't need me to buy this adapter.
Thanks for your Help,
Whitz
Unfortunately the Device won't show up when executing "adb devices".
Maybe because the device isnt unlocked at time of being?
The Device isnt recognized by the Computer either, so maybe the connection is unfortunately set on "Only Provide Power" or whatever this mode is called in english
Any further tips?

Data recovery broken touch screen

Hello all,
I have a Samsung Galaxy A3 with not responding touch screen, hardware buttons work. I would like to copy data from it. As the touch screen does not work I cannot unlock the phone to select data transfer mode. I tried OTG cable with mouse, does not work. Data recovery softwares does not work becasuse I cannot activate USB debugging.
Any ideas how can I recover my data?
Ps: Sorry if it is a doubled thread. I seached for it but did not find anything relevant.
blh86 said:
Hello all,
I have a Samsung Galaxy A3 with not responding touch screen, hardware buttons work. I would like to copy data from it. As the touch screen does not work I cannot unlock the phone to select data transfer mode. I tried OTG cable with mouse, does not work. Data recovery softwares does not work becasuse I cannot activate USB debugging.
Any ideas how can I recover my data?
Ps: Sorry if it is a doubled thread. I seached for it but did not find anything relevant.
Click to expand...
Click to collapse
If you can't enable USB debugging and you can't unlock the screen, you might be out of luck.
Your best chance would be to flash TWRP recovery, then use TWRP to create a nandroid backup of everything on the device and then extracting the data that you want to recover from the backup.
Sent from my LGL84VL using Tapatalk
Droidriven said:
If you can't enable USB debugging and you can't unlock the screen, you might be out of luck.
Your best chance would be to flash TWRP recovery, then use TWRP to create a nandroid backup of everything on the device and then extracting the data that you want to recover from the backup.
Sent from my LGL84VL using Tapatalk
Click to expand...
Click to collapse
Thank you for your advice. Unfortunately is not working. Odin is giving a fail error and on the phone: "ODIN: Binary size is to large : recovery"

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