I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
same problem
Hi
I am having the same problem. have you resolved the problem. I would like to see your solution as this is driving me up a wall.
Fibrolan
P.S. I am on the fido network
I have experienced this same issue. I bought a new i616 on the Fido network, upgraded to wm6.1, made a test phone call, and then removed the sim.
While the sim was removed I setup all the software I use (took about a week) and played around with the phone (GPS, etc) to be sure I understood it's capabilities. And then I put the sim card back in - exactly the same issue you have had - it makes and receives calls but there is no sound on any end.
I fixed this by doing a hard reset (with format) - immediately after the format, I tried a test call again and it worked (sound on both ends). I then proceeded to setup the phone again (this time with the sim card still in it) and at the end of installing all the software, the phone still worked.
I have no idea why it stopped working in the first place.
The code you mention does a EEPROM reset which appears to be a carrier unlock on some phones - is your phone now carrier unlocked?
On a side note, the software/hardware on this i616 appears to be a complete train wreck - the GPS sometimes works, sometimes doesnt, sometimes the phone does not allow sound when making phone calls, the bluetooth doesnt connect to some of my devices that have never had any connection issues in the past, etc. These are pretty fundamental issues. I have had a couple of HTC WM phones for the past several years and I have never experienced anything like this with them - perhaps the Jack will grow on me but just setting it up has been a pretty poor experience.
Well, it happened again - no sound on either end during a phone call. I havent done anything since the last rebuild - eventually the sound stopped working.
A full reset with format fixes the problem but I think I have reached the limit - I am not going to rebuild it again because I have no idea when the phone stops working - I do not know what to do differently.
I am going to return this phone for something else - this phone has been remarkably bad (especially for a phone which gets great reviews).
Any ideas what is going on?
same issue
So far the only way to resolve this is the format... rogers says the phone is defective but considering the issue is more than just me I expect a replacement jack is not a guarantee that this issue will go away...
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
fibrolan said:
Hi,
I think I have found the culprit that is causing the problems. whe you do an unlock for application, the problem will start happening. not installing the unlock application the phone will work fine.
the only real benefit for the unlock application is getting the gps to work on com4. most applications will work without running unlock.
if anyone has way around this I am listening.
Fibrolan
Click to expand...
Click to collapse
What unlock application are you talking about? Since I fixed the problem myself, I've only had the problem once, which was probably from trying to install a bunch of applications to my phone(which I fixed just by restarting the phone).
The * code that I posted was from the BlackJack II Rogers 6.1 Instructions
I believe he is talking about the application unlock. There are two things I put on my phone that require it - the GPSID thing (connect the GPS to a COM port), and WM5torage (phone looks like a USB drive).
I will format, and will not apply the unlock, and see what happens.
Thanks.
So I've been running into this problem more and more often now. It's seemingly random as to what triggers it. I've tried pulling the battery..turning it on and off..nothing seems to work. I don't really want to do a full format because I don't want to lose all my stuff on there.
I've also found out even with a bluetooth headset, I can't hear anything..I also can't hear anything if I plug in the headset that comes with the phone.
Hopefully we can find out a solution as to why it does this.
Ah so I am not alone.
My fido jack on 6.1 that is also application unlocked (Some of my apps do require this to be done, one way or another..) is doing the same thing. Sometimes I just have to reboot a few times in a row and it comes back, but as of this morhning I've done it 3-4 times and still no sound.
I have given up. I have decided not to app unlock the phone - it is the only way to guarantee the phone still functions as a phone and I have tried many, many things to get it to work. This definitely limits the capabilities of this phone.
This phone is a disaster - the GPS does not connect through a com port like almost every other GPS device on the market, not all of my bluetooth devices work with the phone, and if you app unlock it, it stops working as a phone.
I like the scroll wheel though.
any progress on this?
i have same issue:
-i616 (fido/roger jack)
-want to get GPS working
-but app unlocker will break sound (no sound during calls) on WM6.1
i think the unlockers are only for i617 blackjack2, but not for the canadian version...
any ideas???
I am still trying to figure out the root cause of this problem. Yesterday it happened again to me so I pulled out the battery, removed the sim card, and then reinstalled everything and it worked - no hard reset required. It hasnt happened since so I havent tried the sim card removal again, so it could just be a fluke.
But, if it does turn out to be sim card related, is it possible we are using older version sim cards? The phone came with a new one but I just stuck to using my older one. What abaout everyone else - new or old sim card?
Thanks.
I also have the samsung jack (fido) i616 and also cannot hear the calls on both ends on occasions...even prior to app unlocking so it may not be the app unlock that is causing the issue.
I would turn off and on the phone and it would work again.
Is there a permanent solution to resolve this?
Thanks in advance
Samsung Jack i616 - Can't Hear Calls - Callers can't hear me
I was scanning the xda-developer site as I have both a TytN II and a BJII and thought do I bother telling my story or not - I figured if I can save someone else the hassle, the Major headaches, the time and the Expense it is worth it. So hear goes, get a coffee and put your feet up as this is a long story. If you just wanna know the outcome and solution skip to the end..otherwise just settling in for the story.
Like many of you I bought an BJII from a well known Chinese Mall(PM) and at the same time got it unlocked. I got the phone home and immediately upgraded it to the Fido WM6.1 official rom as I had been using 6.1 on my Tytn II forever without any major headaches. This was my first mistake. (actually my 2nd the first was buying the dam phone in the first place). Right after the upgrade, after making a call, the caller could not hear me and I could not hear them. Only a Hard reset(HR) fixed the problem. After the reset, I then proceed to install some smartphone apps, (sda application unlock, MoDaco smartphoneGpsActivator, MS smartphone GPSID, Garmin Mobile XT etc) after installing my seventh app I decided to make another test call. I encountered the same problem, so I set about uninstalling one app at a time to see which one was the culprit. This did not work and only a HR would fix the problem. This nonsense installing, hard reseting went on for about a week.
Frustrated I took the BJII back to PM, but the dude did not want to give me my money back - he claimed because I had upgraded to 6.1 any software upgrades regardless of whether it was an official rom or not was not covered under warranty. At this point I was not sure whether I was facing a software issue or a hardware issue. Anyway, I took the phone home, and this nonsense with the phone and calls went on for weeks. The last straw for me was being in the mall with my wife and she's calling me and I did not hear the phone ring. Was she mad or what? So to prove I was not dodging her and eying up the babes I got her to call me while I had the phone in my hand and sure enough the phone was ringing, but there was no sound. We did this 4 times- I switched the phone on & off each time - so another HR - problem goes away.
I am Hugely frustrated by this point , however, I set about reinstalling my apps - as a side note one of the apps that I wanted to install was SPB backup 2 - BJII didn't like it so I could not use it hence having to reinstall each app everytime 1 by 1 after a HR. Anyway, this demon possessed phone would at least 3 times a week need to be HR. I was so frustrated that I decided to try the At&t rom,(Mistake #2) it crashed in the middle of the upgrade and bricked the phone. It would not turn on period. Now before you start, I am not a newbie, I have been messing around with windows smartphones and pocketpc for years - in fact my first pocketpc was a compact and it was grey scale, my first ever pda was a Psion, so I know how to flash phones, and cook my own roms.
Anyway, I took it back to PM and the dude wanted to charge me $150 bucks to fix it. I walked out the shop and tried another vendor he said that he would reflash it for $50. He had the BJII for 3 days and in the end could not fix it.
I took the BJII back to the original guy, I tell you I am a pacifist but I am ready to kill at this point and we almost get into a fight as I was wholly convinced at this point that it was a hardware issue. He refused to send it back to Samsung as he reckoned they would charge me an arm and a leg to fix it as they would know straight away that this was a software flash that went wrong. In the end he said that he could fix it for $80 bucks- given that I wanted this phone and I wanted it working(it is great for messaging) I said fine. Yes he did get it working, but had to install a new logic board(motherboard). Thankfully he also installed WM6.0. I decided to leave well alone this time and just install my apps. I have had the phone back for 2 weeks now and have been using it everyday and have had none of those call or sound issues.
I suspect that there is a serious problem with the 6.1 upgrade and it has nothing to do with application unlocking the phone or any other 3rd party software. No presenting any keys in any combination is going to magically fixed this call issue - so please don't be fooled. My advice if you want it, is to Not upgrade to 6.1 at all. WM 6.1 offers some nice features, but not enough to go through this amount of headache, frustration and money.
Anyway peeps Happy New Year.
And avoid WM6.1.
Smartb
Smartb - I liked the story despite the fact that I cried more than I laughed. Seriously, I couldn't agree more with you. Indeed this 6.1 upgrade is the cause of our pain. I've spent hours doing the same thing you have less the ROM installs.. Mine came with the Rogers 6.1 ROM installed.
I'm at a loss for what to do. My latest venture is to compare registry settings with a HR image and after installing a software that breaks the phone. The software I tested with that always broke the phone was SPB Wireless Monitor..
I could ALMOST live with the issue if SPB Backup worked. But of course, it breaks the phone too!
So far, I've successfully gotten these softwares installed without the phone breaking:
- MS GPSID
- TCPMP + FLV Plugin
- Activesync with Exchange
- Garmin Mobile XT
- Facade 1.4.0
- CHome Configurator
These break the phone:
- SPB Backup
- SPB Wireless Monitor
- SDA Unlock
Any ideas how I could downgrade to WM 6.0? My phone came pre-installed with WM6.1
Dave, I don't think you can because there is no 6.0 rom floating about out there believe me I tried. I spent hours looking for one and couldn't find any. There were other roms for the 607, but I wouldn't risk using those. Sorry Mate.
Smartb.
Rogers is sending me the 6th refurbished Samsung Jack
I am having the same audio problem described here. Hard reset, which is every "tech support agent's" answer to everything, is NOT NECESSARY.
I have popped the battery out and stuck it back in and this has worked, other times it has not.
I have turned the phone off and on again and this has worked, other times it has not.
Rogers is sending me the 6TH REPLACEMENT Refurbished phone I have received, I may ask them to start sending 2 at a time, just to be sure.
They won't allow a hardware switch, they will only replace the phone with the same phone. They will try to get me to take a hardware upgrade though for like $200.00 and make me agree to 3 more years.
I am only hoping that the next refurbished one I receive will have this 6.1 bug fixed.
Here's my take on this...
Had this problem from pretty much day 1 with the i616 from Fido, it would occur randomly and intermittently (I could go 3 weeks without experiencing it). But about 2-3 weeks ago, it seemed to be stuck like this, switched to my nokia phone, called fido and they sent a replacement. In the meatime looked for something to backup the current phone to transfer everything to the replacement. That ended up being sprite backup.
Got new phone, made some calls it worked fine. Backed up old phone with sprite and restored to new phone. New phone now has same problem. Start uninstalling, no joy, eventually wipe clean, try restoring again, same problem, wipe clean, install a few of my apps, works fine for a few days, then same problem. Uninstall all 3rd party apps except SK Tools Standard, audio works again.
Wipe device install only a few apps, working fine, this morning I install sprite backup and audio goes away, uninstall sprite audio comes back...
Next send message to sprite support as follows, we'll see what they have to say, next step would be to backup, then wipe and only install sprite and see if problem reoccurs or whether it's an interaction with one of the apps below.
Samung Jack SGH-i616 (aka BlackJack II) running windows mobile standard 6.1, call audio stops after installing sprite 6.5.4.8. This consistently happens when installed and problem goes away once uninstalled.
It's a manifestation of this problem
http://forum.xda-developers.com/showthread.php?t=439620
The following other software is installed on the device.
Webis Flexmail 4.1 beta (bulld 3317)
Webis Pocket Informant 8.52 beta (build 2339)
(note problem occurs with non beta versions of both apps)
Sk Tools Standard 3.3.3.1
Synthesis SyncML Pro 3.0.2.22
Total Commandder/CE 2.51
The rest are the standard apps that ship with the device in rom.
Unicornasaurus said:
I recently just got a Samsung Jack i616 and it had Windows Mobile 6.0 on it. I upgraded it with the official 6.1 upgrade from Rogers, and everything upgraded fine. But when I call someone, or someone calls me I can't hear them and they can't hear me. I know the phone worked before the upgrade, but now I'm not sure as to why it's doing this. I've tried restarting the phone, but nothing has worked. I haven't found anything on Google, so I thought I'd post it in the forum that I know has come up with so many miracles that made my HTC Touch Elf so enjoyable.
Any tips would be greatly appreciated.
**Update**
Fixed the problem by dialing *2767*3855#
This thread can be deleted
Click to expand...
Click to collapse
I didn't use my brain before typing this code. This code effectively hard reset my phone!!! no warnings or anything.
Hi, since 2 months i have been experiencing random crash on my U11+ i tried to reset my phone today and by completing my phone setup i added the option to restore some of my apps, everything was working perfectly until the phone got to homescreen and the app start to downloads, it crashed 3 times in 10 minutes.
Anyone experiencing the same problem?
kuihome21 said:
Hi, since 2 months i have been experiencing random crash on my U11+ i tried to reset my phone today and by completing my phone setup i added the option to restore some of my apps, everything was working perfectly until the phone got to homescreen and the app start to downloads, it crashed 3 times in 10 minutes.
Anyone experiencing the same problem?
Click to expand...
Click to collapse
It started happening to me as well.
However in my case I've managed to (partially/temporary) solve it by going to Boost+ and change from "Optimize" to "Don't optimize" for following apps: Google Play Store, Google Services Framework, Phone, People.
That did it for me for most crashes but Play Store still behaves weird and the only way to prevent Play Store and it's ridiculous crashes is to do in these steps exactly: as soon as you open Play Store > swipe from left > click on Play Protect > and just go back > Play Store won't crash at all.
I haven't tried resetting so I can't tell if that would solve but there are few posts regarding insane crashes related to Play Store and Boost+.
Might be different for you but you might give it a try
cli_junkie said:
It started happening to me as well.
However in my case I've managed to (partially/temporary) solve it by going to Boost+ and change from "Optimize" to "Don't optimize" for following apps: Google Play Store, Google Services Framework, Phone, People.
That did it for me for most crashes but Play Store still behaves weird and the only way to prevent Play Store and it's ridiculous crashes is to do in these steps exactly: as soon as you open Play Store > swipe from left > click on Play Protect > and just go back > Play Store won't crash at all.
I haven't tried resetting so I can't tell if that would solve but there are few posts regarding insane crashes related to Play Store and Boost+.
Might be different for you but you might give it a try
Click to expand...
Click to collapse
Hey thanks for the advice dude, sory for late replying you i was kind of busy and hasnt been using xdav at all. well i tried it but to no avail :/.. the thing has gotten worse. someone else is having the same problem as me. Thinking of getting it to warranty and in the mean time im getting back to my old S8.
kuihome21 said:
Hey thanks for the advice dude, sory for late replying you i was kind of busy and hasnt been using xdav at all. well i tried it but to no avail :/.. the thing has gotten worse. someone else is having the same problem as me. Thinking of getting it to warranty and in the mean time im getting back to my old S8.
Click to expand...
Click to collapse
No worries mate
Sorry to hear that it gotten worse
Most of my issues were caused by Boost+'s aggressive power saving option(optimization?) and going though every app that I think does not need any power saving options I just set it to "Don't optimize". Strangely enough - this did help but it is far from solution.
Yeah, phone does have some serious issues such as what I've recently discovered on my unit is if you have 2 SIM cards inserted* and someone calls you or you call** someone sometimes(very often) it freezes right away. By that I mean screen stops responding completely, ignoring any touch input or vol up/dn, power button or anything at all you just have to wait until it crashes on it's own and pulls it self back together.
On first try or after 2nd or 3rd call, it doesn't even have to be answered it will freeze and will 100% soft-reboot. Before it crashes during the call you can perfectly communicate with person on the other end without any problem but sadly it is timed as it is going to soft-reboot.
(dual sim phone and has issues with it's very own purpose of having 2 SIM cards)
*Inserted and active: it doesn't matter if you switched one SIM card off or another one it still happens (Dual SIM manager settings) Maybe my phone doesn't like that there is 1 UK and 1 HR (Croatian) sim cards together? Maybe has to be both UK or both HR? Can't verify that, sorry. Never had dual sim phone before.
**It does not matter is it SIM1 or SIM2 as it happens on both.
Not sure if it's just my unit or I am doing something wrong that is causing this, couldn't find anything online with this problem.
I can reproduce that issue at any given time but have no idea how to debug this problem sadly.
However in my case I no longer need the 2nd SIM card (HR) and now have microSD card inserted.
To summarize
Phone itself is great, I really love the camera (and DNG pictures) and video recording (60 fps all the time), battery lasts incredibly long way better than anything I had before!
I've completely purged play store as it has no purpose to me and I can live without that, coming from previous incredibly bad phones I am not worried about that.
But because of this serious Dual SIM problem, sadly, I can not and will not recommend this phone to anyone.
Only way is to have patience if HTC is going to release patch for this, but looking though U11+ posts, this might take a while.
Personally I'm not worried, I've rooted and flashed TWRP/CWM on all previous devices I had and in any time I'll just reflash original boot.img and restore stock recovery.img (which took a lot of time to find online) so OTA can work and update when it arrives.
Hey! you could bring it to warranty, and maybe they will replace your unit with a new one, yes i did say that the software on the u11+ is not perfect :/, its been a long long time since the european u11+ got any update the .401 version im still on december 1 security patch thats way too slow for a high end phone, i just read that the u11 life is getting android 9.0 pie in certain part of europe :'( thats not fair.
Well as for my problem i got it solved by bringing my device to an htc shop they took 3 days to analyse and all, at the end they just gave me a new unit. well not as if the old one could be repared.
I did say that the U11+ is an awesome device, excepts for sme little flaws in the system everything is just perfect. i choose this one because the the bigger battery i less powerful cpu compared to the U12+. well i can't wait to have my hands on Htc's new flagship next year
Unfortunately I never got the issue resolved. I can only assume I had some sort of hardware issue. I no longer have the phone.
So, my phone is unable to make any calls. When I attempt to make a call it says "Dialing" and that's it. Doesn't matter who I call. My phone also won't produce any sound from notifications or videos. Doesn't matter if i use headphones or not. I've restarted it and have factory reset it, multiple times to no avail. The only other issue I've had with the phone is it would randomly restart for no reason in the past. Is there a way to fix this issue? Would it be beneficial to unlock the boot loader and flash a custom ROM?
If it makes a difference it's the T-Mobile version, that hasn't been unlocked using Mint Mobile
seems to be a Hardware Issue, if you have warranty keep the phone locked and send it.
zsaneib said:
So, my phone is unable to make any calls. When I attempt to make a call it says "Dialing" and that's it. Doesn't matter who I call. My phone also won't produce any sound from notifications or videos. Doesn't matter if i use headphones or not. I've restarted it and have factory reset it, multiple times to no avail. The only other issue I've had with the phone is it would randomly restart for no reason in the past. Is there a way to fix this issue? Would it be beneficial to unlock the boot loader and flash a custom ROM?
If it makes a difference it's the T-Mobile version, that hasn't been unlocked using Mint Mobile
Click to expand...
Click to collapse
Did you ever fixed or figured out what caused the problem?
krokanic said:
Did you ever fixed or figured out what caused the problem?
Click to expand...
Click to collapse
No, unfortunately I wasn't able to. I still have the phone and would like to take it apart but I doubt I actually will
zsaneib said:
So, my phone is unable to make any calls. When I attempt to make a call it says "Dialing" and that's it. Doesn't matter who I call. My phone also won't produce any sound from notifications or videos. Doesn't matter if i use headphones or not. I've restarted it and have factory reset it, multiple times to no avail. The only other issue I've had with the phone is it would randomly restart for no reason in the past. Is there a way to fix this issue? Would it be beneficial to unlock the boot loader and flash a custom ROM?
If it makes a difference it's the T-Mobile version, that hasn't been unlocked using Mint Mobile
Click to expand...
Click to collapse
hi, is there any update after that? I'm having the same problem of HTC U11 Plus. Cant play all audio, video with sounds, unable to watch netflix & youtube etc even after factory reset.
No unfortunately I just gave up and chalked it up to a hardware problem.
I have the same problem....
Doesn't make calls, mic wont work, wont play videos, crashes quite a bit.
I've reset, soft, hard, etc.....
It caused by DRM REMOVING any kind of script which goal is to disable drm. It seems like its actually connected with musicfx/usonic
Hi there !
After I changed housing+battery+display of my pixel 4a (not 5g) - I got the following problem:
Every phone caller hear their echo. When I reduce the volume its better but the problem is not gone.
When I switch to speaker mode its all fine. All protective films was removed during the repair. No parts got damaged. Ive used (expensive) original Google Parts for the repair
It seems to be a build-in "bug" that the software prefer the noise-cancelling-microphone (next to the earpiece speaker) as main microphone instead of the default mic on the bottom of the device.
Ive already send the device to google for repair but they decline the repair because there was "unauthorized" repair ....
Interesting is that many Pixel 4a users on the web got the same problem after repair - but it seems to be there is no solution.
Also the light/near-sensor is not working correctly :-/ But I think it was already bad before repair
Already done fully factory reset, safe mode but nothing solved the problem
je11 said:
Hi there !
After I changed housing+battery+display of my pixel 4a (not 5g) - I got the following problem:
Every phone caller hear their echo. When I reduce the volume its better but the problem is not gone.
When I switch to speaker mode its all fine. All protective films was removed during the repair. No parts got damaged. Ive used (expensive) original Google Parts for the repair
It seems to be a build-in "bug" that the software prefer the noise-cancelling-microphone (next to the earpiece speaker) as main microphone instead of the default mic on the bottom of the device.
Ive already send the device to google for repair but they decline the repair because there was "unauthorized" repair ....
Interesting is that many Pixel 4a users on the web got the same problem after repair - but it seems to be there is no solution.
Also the light/near-sensor is not working correctly :-/ But I think it was already bad before repair
Already done fully factory reset, safe mode but nothing solved the problem
Click to expand...
Click to collapse
I have fully disassemble/reassembled , replaced screens,replaced finger print sensors , battery's and have never ran across this on 4a's,,, I have seen something similar on a htc u11 but that was caused by incorrect firmware,, I know you said you factory reset but have you done a complete reinstall using the android flash tool? Also when you say replace " housing " iam assuming u mean back cover , and if you replaced the cover just make sure all contacts points match the old back cover
Thank you very much. I will try a reinstall in next days.
When I reduce the volume while phone call the caller doesnt hear his echo then. So I think the contacts will be fine on backcover.
I have exactly the same problem. I also replaced the housing and the display. Both microphones are working correctly. Also on Whatsapp calls I don't have the problem. But if I go to loudspeaker during the call, the other person can't hear me anymore.
I thought maybe a custom rom could do the trick...?
Cheers
Edit: Let me know if the reinstall helped.
je11 said:
Thank you very much. I will try a reinstall in next days.
When I reduce the volume while phone call the caller doesnt hear his echo then. So I think the contacts will be fine on backcover.
Click to expand...
Click to collapse
Any news yet?
georgs_town said:
Any news yet?
Click to expand...
Click to collapse
Not really. The fully reinstall also doesnt solved the problem...
I installed the latest Android 13 beta build via Android Flash Tool but the problem ist still the same.
Google declined the repair because of "unauthorized repair before".
Damn! Thanks anyway, so i can safe myself the trouble...
I wonder if there is no way to control the microphone choice manually...