Hi all,
Hope somebody can shed some light on this issue I'm facing. This is my first ever post. All your input will be very much appreciated.
I purchased this S7 Edge DUOS (Dual sim version) around 8 weeks ago. Around 3 weeks into my ownership, I've started facing a persistent issue which I've tried to resolve with the best of my knowledge but unfortunately I haven't succeeded.
Randomly the phone will freeze for around 5 to 10 seconds and then restart. Sometimes a pixelated set of lines would appear across the screen when it freezes, a lot of the times they are green.
When the phone does reboot and I return back to the main screen, everything is back to normal and the apps I was using remain opened in the background, so it's not a proper reboot.
There is no such pattern on when this happens, it happens while being used on any app and a lot of the times it reboots while the phone is in my pocket. The only reason I realise is because the phone will be on the startup lock screen.
Battery life seems okay, nothing seems to be draining the battery. Although sometimes it does get hot and drains it temporarily.
I have cleared cache partition, done a factory reset and deleted third party apps. Nothing has resolved the issue. When I did the factory reset, the phone didn't crash for a good few days then started doing it again.
I just cannot work out what it may be and it's getting really frustrating!
I really hope somebody can shed some light on this, I am trying to avoid going down the return route.
Many Thanks in advance for all your help.
Hassan
Hi my mate had the exact taste problem with his s7 Edge single dim version, it woody of freeze and reboot and pixilated just as u explained and turned out his phone his cpu overheated and this was the result of it, he then returned it to Samsung and he received a brand new handset so best is to maybe return it as it sounds to be a faulty handset.
Sent from my SM-G935F using Tapatalk
Related
This tablet is a great piece of tech, however I've had two major problems with it. AMOLED screen burn-in and random reboots/shut-downs.
In the past week it's at least turned itself off or rebooted itself 9 times. Is anyone receiving this problem? Also in the past 3 hours or so, it's been rebooting to the Samsung Galaxy Tab 7.7 screen just before the tab turns on and gets stuck there. I managed to get out of that situation but I'm not sure how.
If you have problems list which version of the tablet you have, your firmware or kernel version and your specific problem.
Hopefully we can get Samsung's attention if theres enough people and have this patched with an update. Or maybe it'll all go away with ICS... just being optimistic lol.
If anyone knows any sort of customer service or someone from Samsung I can email about this problem that'd be appreciated.
Details:
GT-P6810
32GB WIFI Only
2.6.36 P6810DTKL5 Rooted.
I don't have the problem but if I can maybe suggest, have you reset the device back into factory setting?
Your not the first one to ask this nor your alone, this also happens with the Galaxy Note with some users, I've never been able to pinpoint the cause for this on the note.. I'll see if it happens on my Tab7.7 when I get it tomorrow.
Do you by any chance have a sim card inserted? I noticed yesterday as I was working with AT&T to get my device set up that each time I had to take my sim card out (to give them the serial number) the Tab would reboot on its own.
I have had 2 reboots since getting my tab, very weird.
Sent from my GT-P6800 using xda premium
We need more people to chime in and see how wide spread this issue is, it could be cause by a very aggressive deep sleep state that is used by samsung?
torakun said:
I don't have the problem but if I can maybe suggest, have you reset the device back into factory setting?
Click to expand...
Click to collapse
I thought that factory resetting it would help but as far as I can tell it hasn't. I tried that about a week ago but am willing to give it another shot if someone proves me wrong. Thanks for the input though.
lulugirl896 said:
Do you by any chance have a sim card inserted? I noticed yesterday as I was working with AT&T to get my device set up that each time I had to take my sim card out (to give them the serial number) the Tab would reboot on its own.
Click to expand...
Click to collapse
I have the wifi version so I don't have a sim slot. Sorry for not being more specific in the opening. Although I remember someone else mentioning that their sim may have been the problem. Thanks anyway.
EarlZ said:
Your not the first one to ask this nor your alone, this also happens with the Galaxy Note with some users, I've never been able to pinpoint the cause for this on the note.. I'll see if it happens on my Tab7.7 when I get it tomorrow.
Click to expand...
Click to collapse
Maybe something with the processor, they're relatively similar aren't they? Anyway hopefully I didn't discourage you from your tab, it's still one of the best pieces of tech. Lets hope this problem isn't that widespread and if it is lets hope for a patch or something, maybe with the ICS update hehe.
Have had my GT-P6800 for about a month and I have had several random reboots -- since the reboot is complete and I end up where I was I cannot determine what's behind it.
Haven't had reboots, but I've ran into issues with it turning itself off at least once a week. Currently on LA2 firmware.
I had about 4-5 reboots in a week . don't remember details .
Is everyone using 3G card that are having reboots? I did NOT have any reboots until getting a 3G card this weekend. It JUST did it. Also, I notice if it's on charger (not USB) that when it's full it will more likely reboot. That's my $.02.
My 7.7 p6800 has not exhibited any reboot. I am on KL1..but it has prompted me to update...
Please post
7.7 model wifi or 3g
Baseband Version
reboot yes or no
Sent from my SAMSUNG-SGH-I717
I just got my Tab7.7 but I do not have a spare simcard yet to test if its causing the issue but I will update this post for any findings
P6800
16GB 3G+WIFI
DXLA2 - Kernel Build Date Jan 2012
1 Sleep of death so far, watched a movie but locked the device to take a phone call from another phone. Had it in flight mode but wifi enabled.. so thats about 24hrs from initial power up.. I also performed a factory reset before using the Tab.
copualt3 said:
My 7.7 p6800 has not exhibited any reboot. I am on KL1..but it has prompted me to update...
Please post
7.7 model wifi or 3g
Baseband Version
reboot yes or no
Sent from my SAMSUNG-SGH-I717
Click to expand...
Click to collapse
yep, my tab prompted me to update as well, I it yes, it downloaded something over wifi, then it rebooted, then it goes to recovery and installed the new stuffs, then said "failed" lol
I only have one crash that is when I used the cam then hurriedly hit back several times, then it froze and rebooted, that's the only time it did it
I've structured the OP a bit better hopefully. I've provided my details and asked people for theirs.
Going to go look for who to complain to now lol.
No reboots yet but I did see it wake up to the lock screen while it was sitting on my desk, I have it in flight mode if it matters. It was actually spooky..
Ok I just had the sleep of death on my Tab7.7
Airplane mode but wifi is enabled, the last thing that I was doing was watching a movie and locked the tablet to take a phone call on my other phone. No SIMcard inserted only a 32GB microSD card.
Hi all.
Got my tab 7.7 3G about 3 weeks ago. Rooted on day 2 (this is my 4th droid so pretty confident doing so.... but...) using the simple root method posted somewhere here in XDA.
Not sure if this is related to the rooting, but I've had about 6-8 reboots, several shutdowns and one really strange rebooting which led to the tab unresponsive to anything (only showed the samsung name logo). I was about to factory reset again (I did about a week ago but only because I forgot to reboot after I rooted) when the tab suddenly woke up and started booting normally.
Normally until apps started loading and for almost all the apps, errors of some kind started popping up.
Since I had control again, I factory-resetted the tab.
Since then, I've had no reboots or shutdowns. I do not know why.
Other strange quirks - sometimes, when waking the device with a quick push of the power switch, the screen does this strange graphic swirly thing (almost seems like a graphic image gone mad while loading) and then loads the proper graphic/lock screen.
Sometimes too, when changing orientation, the graphic seems to lag behind the action. Not all the time though. I use Go Launcher as my default but I've noticed the TW screen do the same thing when I change orientation.
As far as Go launcher is concerned (I use it as well on my GS2), only the dock seems to have a problem - when flicking from one dock to another, the next dock does not 'center'.
So far I am a bit disappointed and hoping (hugely) that ICS releases this tab to its dual core, SAmoled glory.
Edit - if I were to say which was the biggest disappointment, that would be the media rescan. When I have a new photo or image, the image does not appear right away in Gallery. When I try to use the music player, the player will not load (rescanning) but the image appears in gallery after.
wujae said:
Hi all.
Got my tab 7.7 3G about 3 weeks ago. Rooted on day 2 (this is my 4th droid so pretty confident doing so.... but...) using the simple root method posted somewhere here in XDA.
Not sure if this is related to the rooting, but I've had about 6-8 reboots, several shutdowns and one really strange rebooting which led to the tab unresponsive to anything (only showed the samsung name logo). I was about to factory reset again (I did about a week ago but only because I forgot to reboot after I rooted) when the tab suddenly woke up and started booting normally.
Normally until apps started loading and for almost all the apps, errors of some kind started popping up.
Since I had control again, I factory-resetted the tab.
Since then, I've had no reboots or shutdowns. I do not know why.
Other strange quirks - sometimes, when waking the device with a quick push of the power switch, the screen does this strange graphic swirly thing (almost seems like a graphic image gone mad while loading) and then loads the proper graphic/lock screen.
Sometimes too, when changing orientation, the graphic seems to lag behind the action. Not all the time though. I use Go Launcher as my default but I've noticed the TW screen do the same thing when I change orientation.
As far as Go launcher is concerned (I use it as well on my GS2), only the dock seems to have a problem - when flicking from one dock to another, the next dock does not 'center'.
So far I am a bit disappointed and hoping (hugely) that ICS releases this tab to its dual core, SAmoled glory.
Edit - if I were to say which was the biggest disappointment, that would be the media rescan. When I have a new photo or image, the image does not appear right away in Gallery. When I try to use the music player, the player will not load (rescanning) but the image appears in gallery after.
Click to expand...
Click to collapse
Hm, mines rooted too. I wonder if that affects how often you get a reboot/shut-down? Still, it better get fixed with an update.
Btw, don't use this tablet as an alarm. I woke up half an hour late to find that the tab was off. I turned it on and the battery was at 60% so it definitely wasn't the battery running out. Maaan was I late for school lol.
tab 7.7
I have the same problem especially when watching the movie or downing torrents after the screen shutdown especially when the battery over 50%. when I want to switch on the screen, the tab will not response until long press on power button switch on with galaxy tab 7.7 screen. that means it was shut off !
Was at about 30% battery and the screen froze as in it wouldn't take any touch events. The backlight would react as if the screen wasn't touched. It seems like the touch events just were not registering but the phone worked in the background. Kernel issue maybe? I have been using faux.
Something similar ....
I had a similar experience on the 15th .... took my N5 off the Qi charger and the screen froze when i tried to unlock it.
I hit the power button and was able to unlock and get a few touches in before it froze again.
I was finally able (after much screen off/on cycles) to get down to the developer options and turn on show touches & show cpu usage.
... background processes looked fairly normal when the screen was frozen(touches showed as frozen) ...
I was rooted, stock rom except for xda user Jishnu Sur's N5 camera mod and running a couple tried & true root apps(Stickmount & QuickBoot). Thought some software issue might be jamming up the digitizer i/o causing it to freeze.
Reverted entirely to stock (the Team Win recovery was also experiencing screen freeze - buttons worked fine) including removing TRWP and re-locking the boot loader!!
The screen freezing problem persists ... my conclusion is that it's a hardware issue. :crying:
It's possible you are seeing the same thing, but I haven't seen anything in the forums to indicate it's a widespread problem.
Returning it for a replacement phone ... :fingers-crossed:
Hi,
same problem here from France.
I already returned a Nexus 5, after multiple freeze I tried to format data partition via bootloader, (no rooted phone, following google instructions for stock reset) then the phone crash wile formatting, it never wake up gain.
When I get a new one from google after one or two week same problem appears, and it's append more and more often, since monday my phone crash one time more every night, and all the day today.
A this time I'm still trying to load it sine I came back from work seven hour ago, battery still at 49%.
I think it's and hardware issue too.
I'm very disappointed about Google and I'll never by anymore LG products.
Thanks for reading.
biggiephat said:
Was at about 30% battery and the screen froze as in it wouldn't take any touch events. The backlight would react as if the screen wasn't touched. It seems like the touch events just were not registering but the phone worked in the background. Kernel issue maybe? I have been using faux.
Click to expand...
Click to collapse
Freezes tend to happen on custom kernels specially if you under-volt it too much. have you done that?
Screen Freeze
canaillou2k5 said:
Hi,
same problem here from France.
I already returned a Nexus 5, after multiple freeze I tried to format data partition via bootloader, (no rooted phone, following google instructions for stock reset) then the phone crash wile formatting, it never wake up gain.
When I get a new one from google after one or two week same problem appears, and it's append more and more often, since monday my phone crash one time more every night, and all the day today.
A this time I'm still trying to load it sine I came back from work seven hour ago, battery still at 49%.
I think it's and hardware issue too.
I'm very disappointed about Google and I'll never by anymore LG products.
Thanks for reading.
Click to expand...
Click to collapse
Last week I had the same problem with my new NEXUS 5. IT’S TOTALLY A HARDWARE ISSUE.
LG products are however not so bad in the JAPAN market but still we are expecting a lot from LG technology.
LG services suck.
I am facing the same problem with my Nexus 5. Unrooted, bought 7 months back from India itself, was working fine till around two weeks back,when the lags, screen freeze, blacking out n all appeared. Got it repaired twice at the LG centre. They changed the front display touchpad as well as the charging connector strip. The problem still persists.
Hi,
I have a Galaxy Note Pro 12.2 and the battery gets really hot and then the screen starts flickering and eventually goes out. I was wondering if anyone else has had or heard of this issue?
Thank you, Snow
While doing what sort of activity at what brightness level? There is s flickering issue that isn't necessarily related to heat which is why I'm asking. .
Sent from my SM-P900 using Tapatalk
These things are rated save to use up to 80ºC, so unless it reaches near-melting temperatures, something else is probably wrong.
There are a couple of threads on screen flickering issues. Primarily concentrated issue on the WiFi and AT&T models.
It has also become a bit of a trend for people to say 'It gets really scalding hot', whilst it turns out to only be around 40ºC. That is not hot. That's normal for a device with a powerhouse CPU and no fans.
Use CPU-Z to get the actual battery temp. 25-45C is perfectly normal, 50-60C in heavy usage is also normal (Games, for instance).
This primarily happens when playing games or watching video's on it. It seems like the processor/battery gets hot and then all of a sudden the screen starts going crazy.
Enable developer options and disable hardware overlays within there. It has been said that this should fix the flickering in video playback.
Be aware that when you reboot the tablet you will have to disable hardware overlays again.
If you're rooted and have TWRP, clearing cache and dalvic will resolve the flickering for a period of time (days) without having to dive into developer options.
Snowleopard1900 said:
Hi,
I have a Galaxy Note Pro 12.2 and the battery gets really hot and then the screen starts flickering and eventually goes out. I was wondering if anyone else has had or heard of this issue?
Thank you, Snow
Click to expand...
Click to collapse
Hi , i was having the same problem and now the device is unable to turn on at all , please help me because there are no samsung service center near to me. :crying:
IbrahimGla said:
Hi , i was having the same problem and now the device is unable to turn on at all , please help me because there are no samsung service center near to me. :crying:
Click to expand...
Click to collapse
Hi IbrahimGla,
Once the hardware overlay issue was mentioned, I looked for instructions on how to turn hardware overlays off on the Galaxy tab (Which where hard to find). Here are the instructions and so far, it looks like it is working for me:
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
To fix flickering in video:
Enable developer options in settings (go to about device and tap Build Number 7+ times).
In developer options, under hardware-accelerated rendering, check "turn off hardware overlays". You can also check "force GPU rendering", but I've found the former is all that's necessary.
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Hi Snowleopard,
Snowleopard1900 said:
Hi IbrahimGla,
Once the hardware overlay issue was mentioned, I looked for instructions on how to turn hardware overlays off on the Galaxy tab (Which where hard to find). Here are the instructions and so far, it looks like it is working for me:
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
To fix flickering in video:
Enable developer options in settings (go to about device and tap Build Number 7+ times).
In developer options, under hardware-accelerated rendering, check "turn off hardware overlays". You can also check "force GPU rendering", but I've found the former is all that's necessary.
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Click to expand...
Click to collapse
Thanks for your reply , i did what u have mentioned in the begening of my problem and no thing has changed , now after a month from the first time where my screen starts flickring the device is not turning on it is like a device with no battery it just show me the battery charging when it's off.
do you advise me to buy a new battery and replace my note pro battery??
Thank you & sorry for my bad english
I am having a similar problem with my Note Pro. It ussualy starts when the battery is down to 60%. The screen starts flickering and then I get a message saying the SD card is corrupt or not formatted. Sometimes it locks up as well. Sometimes when I plug the charger in to tells me "charging is suspended due to high battery temp.". The device is warm but not extreamly hot. If I turn the device off and let it charge, once the battery charge comes up to 70% I can turn it back on and everything works fine. As long as I keep it charged to over 60 - 70% I never have a problem. I tried several different SD cards but that doesn't seem to be the problem.
I have contacted Samsung but the only response I have gotten from them is "have you done a factory reset?".
Not sure what to try next. Anyone have any suggestions?
Sent from my SAMSUNG-SGH-I467 using Tapatalk
Sorry I missed this, I am not on here very often, I am back because the Note 7 is coming out. I have never replaced the battery on mine, so I am not sure. Apparently replacing the battery has worked for some people. I ended up sending the Note Pro to Samsung 2 times under warranty and the problem was not fixed.
Finally I called their support back a 3rd time near the end of the warranty period and said: Listen, I have send this *** to your repair department 2 times already. I want one that actually works sent back to me. They sent me a Note Pro in an un-marked (maybe a re-furb box?) with some sort of bar code sticker on the back of it.
Since then, this different Note Pro has worked for the most part, but every so often it has minor issues with it getting hot and the battery loosing charge, but it is not as bad as the one I bought. I really think Samsung dropped the ball on that tablet and they are lucky I just got a Tab E.
Definitely not my experience with the Note Pro. Mine has been rock solid for 2 years now, I still rack up a minimum of 2 hours of screen on time per day 7 days a week, and quite often more than that.
Just an FYI that there has been threads posted about screen flickering and battery issues that document issues with the battery connection and how to resolve them (involves opening the back and resoldering the battery terminal). Definitely something that you'd think Samsung would do but doesn't always do it . .
My tablet had the same screen flickering and getting hot problem. I solved the issue by soldering the battery connector in the motherboard. If you look at post #10 of this thread you will see a very good photo posted by Beut of the tiny black connector that seems to be failing. Other users report that the white battery connector also causes problems. In my case it was the black one, I soldered it a month ago and the problem was resolved.
Hey guys. My wife's s6 just did something really weird and I have no idea how to fix it. Her screen seems to be glitched or messed up. I don't know how to describe it. When ever I turn the phone on the screen turns on for 2 secs but all the words and images are all over the screen and then the scree shuts off but the applications are still usable. I tried doing a restart but didn't work and I then tried upgrading it but also didn't work. I tried to kinda mess with the brightness but still nothing. We just got this phone like 3 weeks ago and it was working fine up to 20 mins ago. She hasn't dropped it or done any water damage. Can anyone please help me to see what is going on with this phone.
I cant provide photos because i am new user. If anyone know how i can get around this without posting 10 times let me know so i can show you the screen of my wifes phone. I posted a similar help post on android central with pictures if you need to see the screen.
You can try a full reset 1st. If it still persists then its most likely a factory defect. Return your S6 back to Samsung for warranty replacement.
burningfenix said:
Hey guys. My wife's s6 just did something really weird and I have no idea how to fix it. Her screen seems to be glitched or messed up. I don't know how to describe it. When ever I turn the phone on the screen turns on for 2 secs but all the words and images are all over the screen and then the scree shuts off but the applications are still usable. I tried doing a restart but didn't work and I then tried upgrading it but also didn't work. I tried to kinda mess with the brightness but still nothing. We just got this phone like 3 weeks ago and it was working fine up to 20 mins ago. She hasn't dropped it or done any water damage. Can anyone please help me to see what is going on with this phone.
I cant provide photos because i am new user. If anyone know how i can get around this without posting 10 times let me know so i can show you the screen of my wifes phone. I posted a similar help post on android central with pictures if you need to see the screen.
Click to expand...
Click to collapse
Hi, Please try the following,
1. Open the dialer and hit *#0*#
2. There will be different color options like red/green/blue. select each one by one and check whether the issue comes up somehow.
3. Then try using the phone in safe mode/factory reset.
If the issue still persists, then it is likely to be a hardware issue and please get it checked with samsung as soon as possible. :good:
has it happened to anyone to fix it? after warming up the screen is fine but when it cools down it still works. help.
Hello,
I have a similar problem, but mine is about three quarter black. I will try to describe the problem in a more detailed way. My good old Galaxy S7 served me well for a couple of years, but recently produced a weird behavior with the display. It started with some flickering and now and then some thin black horizontal lines. After a while the lower part of the display turned black, finally resulting in the lower three quart of the display remaining black.
After a clean swipe of the cache and a factory reset the display became normal again and remained so after a couple of hours reinstalling apps, passwords, etc. Even after a short while standby, the display returned to normal. However after a prolonged standby time of a couple of hours the display became three-quarter black again. A new factory reset resolved the screen trouble, but again after a prolonged standby the trouble reappeared.
To me this does not look as a hardware problem, but it might be a firmware glitch. Has anyone seen a similar problem with the S7 and could it be resolved with flashing the firmware? Any ideas where I can find a reliable firmware version and eventual suitable Android (now 8 installed) version for the S7? Preferable with a decent installation description. Most downloads I have found seem to offer a manual in Sanskrit and are hard to understand for other people than the guy that wrote it.
Appreciating your help.
Greeting,
Dave
Hello, I have solved the problem with changing the display