2n Gen Moto G Boot Loop / Won't Start HELP!! - Moto G Q&A, Help & Troubleshooting

I have a 2nd Gen Moto G that was pretty much in mint condition & prior to yesterday it showed no signs of any potential problems. Then last night the screen completely froze & wouldn't allow any input. The phone then shut itself off & I figured it would just restart & be fine. Instead it went into a constant boot loop where it reaches the white "M" animation screen then shuts right back down. I played around with it for a few hours today & did a ton of searching on the internet with no results.
I also should state that the battery did not die when this happened. I mention that because there were some posts where people let their battery go completely dead then they couldn't get their Moto G to power back on, however that was not case for me as the battery had well over 50% charge when this happened.
Things I have tried in order to fix this:
Using a different charger (both wall and USB to the computer).
-Holding down the power button for 7-10 seconds while plugged in.
-Holding down the power button for 7-10 seconds while not plugged in.
-Holding down the power button for 2 minutes or more (while plugged in and while not plugged in).
-Holding down the power button and volume up buttons until the phone starts (while plugged in and while not plugged in).
-Holding down the power and volume down buttons for 2 minutes or more (while plugged in and while not plugged in).
Now this step does bring up the fastboot menu however selecting any option in this menu just causes the phone to back into the boot loop. And yes I know how to access options in this menu (down volume to scroll & up volume or power button to select).
So basically everything just sends the phone into boot loop. Is the phone toast? Also I should mention that all day today it would randomly try to start itself & get to the Moto animation screen & then shut down & that was while it was sitting on the desk & I hadn't even touched it.
If the phone is toast is there any way I can access files like pictures by plugging the phone into my computer while the fastboot screen is up?

Alright so seeing as no one has any suggestions (understandably) & based on the searching I've done I'm assuming that the phone is just DOA. However does anyone know a possible answer to my second question which is, if the phone is un-savable is there still any way I can access files like pictures by plugging the phone into my computer while the fastboot screen is up?

Related

Phone entirely bricked. Won't turn on, won't charge, nothing.

I was taking a video, and finished it, when suddenly the phone froze up and turned off. I've been using MIUI, and while it's mostly pretty stable, reboots and crashes happen, so I just rolled my eyes. But since then it's been completely dead. I couldn't turn it on, even after taking the battery out several times, can't put it into recovery or download modes, and it's been connected to the charger for about ten minutes now and still nothing.
I haven't flashed anything for ages, haven't done anything odd with the phone at all, I have no idea what could have provoked this. Please help, I can't imagine what I'd do if my phone was permanently dead.
Samsung Galaxy SII with MIUI weekly ROM (currently 2.4.27)
Things I have tried:
Long press power button to turn it on (obviously)
Same thing after taking the battery out for ages
Press Vol up + Home + Power to put it into recovery
Press Vol down + Home + Power to put it into download
Plug it into charge
Plug in data cable connected to computer
Take out battery for a while, then replace, plug data cable into computer (but not phone), hold volume buttons while plugging in phone (internet guy told me to)
Everything above shows absolutely nothing on screen. Charging heats it up a little.

[HELP] Stock 5.0.1 phone power up issue

Hello,
I flashed the latest LRX22C image on my nexus 5 today.Had flashed it clean,wiping data,cache and system etc except the Internal Storage.Then I flashed the SUPERSU 2.37 ZIP .Everything was fine for about 4 hours.Then suddenly when I pressed the power button to turn the screen off,it was not turning off and the "Switch off" mode was popping up instead .Then, when I got a call,it switched off.The phone won't turn on again.It starts,the Google Boot Splash appears and the bootanimation starts for like 2 seconds and it switches off.Same thing for bootloader mode.
Please Help me!
EDIT: Now its turning on by itself and switches off in 2 seconds!
Sounds like a bad power switch to me, but of course that is just my opinion. :good:
sounds like a mech issue.
legit isue
I have the same problem on mine now... Basically my phone powered down around 45%. Battery. At the time i thought it was dead... But it wasnt. When i would plug into external power, either usb or through wireless charging it would power cycle continuously at the android splash screen.... (1 to 2 second intervals - even if i booted into fastboot) Interestingly it would never go to the battery charging mode. But automatically boot on charge... It did this for about 6 hours then i gave up and left it unplugged for a day. I plugged it back in and it started power cycling again, however this time on its third boot it came back to life . thats when i discovered i still had 40% battery... I dont know what exactly made it boot but it did. Oddly also on boot, it started optimising apps and finishing install again. I checked the md5 before I installed the update so no issue there. Since it powered up i have powered the phone off using the power button long push and let the phone power down. After doing this when i plug the phone in to usb charge it goes to the charge screen. No issue. That said, if i try to power up while tethered and charging it will not allow it. It just stays at the charge screen. As soon as i unplug the usb the power button allows the phone to power up and work... When booted up it charges as normal when plugged in. Im convinced there is an issue with the power management drivers or drivers for the button controls. My phone worked fine until the 5.0.1 update was installed. On my nexus 5. Anyone else or just us two? Ive had a hard time finding people posting on this issue.

[Q] One S wont charge or turn on

Woke up one morning and the phone was stuck on the startup screen. Turned it off, and when I rebooted, it still was stuck on the startup screen. Then, after a day or two, it would not reboot at all. no red light when plugged in charger. also when its plugged to pc, pc is making sounds like its plugged and then unplugged many times. is it possible to fix it? or its dead motherboard?
Are you able to access the bootloader?? By pressing volume down and the power on button simultaneously while no cable is connected to the phone?

Boot loop, dead battery, no recovery

Thanks for any help in advance.
My Nexus 5 device is unable to boot stock or recovery image. It's a locked bootloader, and stock ROM from my wireless carrier. I charged it with a 2 amp capable charger.
Symptoms: preceding the failure , there were strange slowdowns, apps crashing, and inability to charge the battery over the course of a day. When the battery finally died, that was the last I saw my Operating System. Now, when it's plugged in to power, it indicates full charge. If the power button is pressed it will show the Google logo, then cycle back to the battery charged icon. If the power button is held, the battery logo is skipped and Google logo displayed repeatedly. If the down volume button is pressed in addition to power, I get the screen where I can chose the recovery loader, but then the process of Google logo and reboots persist.
If nothing else, I'd like to grab built-in SD card memory contents and strip out a bitcoin key with about $40 on it that I didn't get to back up before it failed.
What have I tried so far: basically everything above to generate those symptoms. I also tried opening the back, and pulling one of the top cover and unplugging the battery entirely. No effect.
Cheers all. :good:
what happens when you connect it to your pc?
Possible power button issue? You could open the phone, remove the plastic power button from the phone housing, reconnect everything, and then try to boot the phone.
When I connect it to the PC, it goes through the same fully charged loop until I hit the power button for 2S, then it boots. If I hold power, it boot loops; if I leave it alone it fully charged loops (regardless of battery being attached or not). If I remove power button and depress it manually, I get the same loop.
This is a refurb from Google, about 8 months old.

Dead GFlex2: get LG logo but no startup (or Recovery)

My LG G Flex 2 H950 was working fine, running google maps and playing music, plugged in to the car charger. Within minutes of leaving the car the phone was dead - I could not power it on. I can usually get it to show the LG logo by trying to start in Recovery Mode (holding the power and volume-down buttons for several seconds) but then the logo just disappears after a few seconds and the phone does not power on. But sometimes when I try this the red LED blinks on the phone screen and the logo may or may not appear. Sometimes (50%) when I plug the phone in to my Windows 10 desktop, the computer plays a tone to indicate a new device has been connected, but no icon appears in the list of hard drives or devices.
I think the battery is charging normally - when I connect the phone to a USB volt meter it usually (but not always) shows a normal amount of amperage flowing, and just now when I tried to start the phone it showed the battery charge icon on the phone screen (it doesn't usually do this) and showed 100% charge.
Is there anything else I can try, even if just to get the phone running long enough to backup my text messages etc?
Is there any way to test what's actually wrong? I'd hate to spend money on a new battery or charging port etc for a slim chance to temporarily fix a phone that seems like it's dying.
Thanks for any advice or suggestions...
Hey, i've got the same problem since today. i was watching youtube videos when the phone suddenly stopped working. did you already find the problem?
Sorry for my bad englisch ( Dutch)
No - not solved, phone still dead. Still would love to hear any advice...
I used to have the exact same problem as you - bootloops at the LG logo, no recovery etc. After some reading it seemed that the battery was the root of the problem, and after replacing the battery my phone was back to life - no issues ever since. I recommend you check if the battery is the issue by connecting it to a normal charger (i.e. not charging from a PC) and powering it on, by holding the power button at the battery charging screen. If it powers on normally then it's most likely a battery issue, which can be easily fixed. Cheers!

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