Wi-fi issue (and how to solve it!) - Moto Z Guides, News, & Discussion

Received today (finally! :silly my XT1650-03 Dual SIM in white/gold flavour and... only few seconds after turning it on... the first issue!
And not a minor one, a bad issue... weird that nobody have reported it before!
Turned on, boot, chose language, selected a wifi and... error during verifying connection: no Internet!
Obviously, my wifi had a good Internet connection up & running...
Tried again. Nope. Tried my old phone in hot spot mode (ever worked fine with every piece of hardware...), connected... same error!
Major problem was that on this phone the verifying step can't be bypassed (ignore is gray out...), so I was on a no way loop.
After A LOT of tries, at last it decided to bypass and go after BUT all my wifi connection still were marked as "Connection without internet" and no navigation available.
I've tested three known good wireless connections, all open, all same result.
Tried to configure them as static IP, inserted good data (it's my work, I KNOW what to insert...), same result.
The phone was connected, was pingable, has good IP, Gateway, DNS but... No internet.
My old phone and my pc, in wifi on the same network, was laughing at new arrived while surfing the Web. ..
After some Google searching (and a LOT of stupid "solutions"...) I found the good one... :fingers-crossed:
It's needed to enable Developer options and, inside, enable an option called "Use old/Lollipop DHCP client".
After that we *have to* delete the memorized wifi connections and recreate them. After that they work fine!
Weird thing is that, when I set manually the connection parameters, there shouldn't be anymore a DHCP protocol to be used...!!!
BUT probably, since it seems to need connections to be deleted before begin to work fine on them, even with manual (correct!) parameters it continues to mark them as "No internet" for some strange reason...
I think this is an issue related to Marshmallow more than Moto Z itself, BUT anyway it is a bad bug and I can't understand @google what they have "invented" this time to have such an absurd behaviour on a simple (and old) protocol as DHCP!
Obviously, connection parameters before and after the setting were exactly the same (same IP, same gateway, same DNSs), BUT with old DHCP enabled they are now of Moto Z taste...
Nobody had faced this issue before?

I didn't have this, probably just you. Haven't heard of anyone else either, so i can assume it might be your Router/WiFi AP that is old/outdated and uses redundant/old protocols (try updating the Routers Firmware, see if that helps). If that isn't the case, then i don't know (maybe someone else also has/had this problem, don't ask me).

yanniclord said:
I didn't have this, probably just you. Haven't heard of anyone else either, so i can assume it might be your Router/WiFi AP that is old/outdated and uses redundant/old protocols (try updating the Routers Firmware, see if that helps). If that isn't the case, then i don't know (maybe someone else also has/had this problem, don't ask me).
Click to expand...
Click to collapse
I have to repeat myself... It's my work... I know what I'm talking about...
Up to date, four tested, three not working vs. one working with new protocol enabled. All working with old one.
DHCP is a old, simple & efficient protocol, there is no need to mess up it...!
WiFi compatibility *must* be best as possible (think about public hotspots, airport, etc... I Travel a lot and I need it!) and not limited in any way by absurd changes in well working protocols...!
When I'll be @hong Kong airport and my Moto Z eventually refused to connected WiFi, what should I do? Ask them to "upgrade router firmware"?

If you Google "marshmallow dhcp client issues" it's full of thread of people having this issue...
What they have invented is still a mistery instead...

I don't have this problem too.
I have the phone from august. It is an UK model, single sim. I have done factory reset more than 5 times and never had that problem. It is your phone with this problem.

SteveHG said:
I don't have this problem too.
Click to expand...
Click to collapse
You'll have...

Great post. I have that problem to with wifi, cannot establish connection. Your guidance is perfect solution.
I guess is more to Marshmallow problem (software) rather than hardware issue.

izamd said:
Great post. I have that problem to with wifi, cannot establish connection. Your guidance is perfect solution.
I guess is more to Marshmallow problem (software) rather than hardware issue.
Click to expand...
Click to collapse
Yes, BUT... I've found MM ROMs on other devices where this doesn't happen...
Be careful that on Nougat this option is no more available...

Related

WiFi internet issue on WM6

I`ve got a T-Mobile MDA with WM6 and I cannot access the internet through WiFi. The access point that I connect to is working cause I am able to access the net fine on my laptop. I made sure that my network cards are set to connecte to the internet. I even did a softreset after I made the changes.
My internet explorer just sits there on locating. I am not sure if its just my WiFi card configured incorrectly within WM6 or if its a reg setting that isn't set right.
If anyone had this issue before and got it fixed let me know or give me some direction to start.. thanks in advance for your help.
This is a fairly common problem. For me disabling the Wireless G option in the registry did the trick:
Registry: HKLM\COMM\TNETWLN1\PARMS
Key: dot11SupportedRateMaskG
Value: 1
so I diabled it, soft restet, verified that the reg change sticked, which it did. I tried to access the net again with no go.
me too
I have the exact same problem.
Not much discussion about this
I tried the G fix. Didn't work. Funny thing. It started when I installed MB. Downgrading DIDN'T fix it.
Try setting the the Network Card to connect to "The Internet" instead of "Work"
they are set to that..
That actually worked for me. (The Internet instead of work fix) I also made sure that all the boxes for "Server assigned IP address were checked. I could have sworn I tried that already. I wonder if it will stay "fixed". I'm due for a soft reset...seems to be working. I've been thinking all along it was some stupid setting.
EclipsedMotions said:
they are set to that..
Click to expand...
Click to collapse
check the change your dns to 4.2.2.1 and 4.2.2.2 this may fix your problem
R
Changing to Internet and setting the DNS doesn't seem to help. Funny thing is, GMail via Midlet Manager seems to work (maybe its doing GPRS?). But IE just spins at Locating...
wifi internet issue on wm6
although i have the older version of t-mobiles' mda (wm5), i had similar issues connecting to the net even it sees a lot of wireless aps. either i cannot hold a steady connection or cannot connect at all. the solution i had was changing the channel on my wireless ap and updating my mda's parameters for my local wireless security. now i can go to the web using my mda even with poor signal quality. It is possible that you have several wireless ap's at your location sharing the same channel. hopefully changing the channel solves your problem.
simple possible solution, but check the proxy settings? I know with cingular, many people had trouble browsing the internet due to the MediaNet proxy settings. they removed the proxy settings and everything was fine then.
There is a known issue with your rom your running...there has been a new release. check the MB thread and you will see a recent listing about a 6 and 4 mb page pool, the wifi has been fixed.
mfrazzz said:
Changing to Internet and setting the DNS doesn't seem to help. Funny thing is, GMail via Midlet Manager seems to work (maybe its doing GPRS?). But IE just spins at Locating...
Click to expand...
Click to collapse
I have the original MB edition and I do not have any wireless problems. I know he had to fix the re-released versions as the wifi did not work with them initially, but I was unaware of a wifi problem with the initial release.
WIFI problem don't even see networks
Hey everybody, still loving this phone and its diversity, but have flashed this little piece of hardware with the mb 4mb/6mb wm6 rom only to find that WIFI can't even be turned on!. And yes I've downed the fixed versions from a certain forum. When I turn on WIFI, It just gives the symbol in the top straight away. It just can't find the networks. I even manually added a network, it then tries to find it, but simply can't. WEIRD hey.
Is there a solution for this problem, cause I really, like the look and feel of the wm6 roms over the wm5 roms.
bye all and thanks in advance for the kind replies.
Did you try using WiFiFoFum at all to see if it can find networks? I have not had any issues with WiFi with the Most Beautiful edition whatsoever. Only thing I notice is that when the machine first turns on or right after a soft reset that I need to click the comm manager icon for wifi twice before wifi will turn on. Otherwise it finds and connects to networks perfect.
Problem with MIE
i have no problem to connect to my homenetwork with WIFI, but i cannot access the internet with the internet explorer. but it works perfect with the opera browser!
hmmm..
It's weird...
I never access the internet with the internet explorer even my wifi was connected successfully while I brushed wm6 rom.
A miracle has happened Today.
I install a WIFI Device for WM5, that one is simple Chinese language.
I tried to turn on the wifi but not work.
Then I uninstall it -> restar....
Then I tried one more time to turn on wifi, ok, it's work to connect but still can't open the web page.
I check the wireless lan, switch the power save mode to best performance.
Then....I can open web page????
Wow~~ I don't know it work cause the wifi device change something or just swtich to best performance.
Maybe you guys can try.
(Sorry to reading my poor English)
thomas.iseli said:
i have no problem to connect to my homenetwork with WIFI, but i cannot access the internet with the internet explorer. but it works perfect with the opera browser!
Click to expand...
Click to collapse
Same exact issue. Pocket IE doesn't work, Opera does. Did you figure it out or get it corrected yet?
oops, double-posted

Att Fuse Problem

Hello Everyone,
I just received a ATT fuse and for the life of me I cannot seem to get the WIFI to work. I've had the tilt and the 8125 previously and I tried duplicating settings to no avail.
Are there known issues with the WIFI on this phone?
I can connect to my WEP enabled wireless router, but opera and IE fails to connect and just keeps giving me errors. This is what I have read and what I have tried:
Setting to "work" instead of "Internet"
I've tried the cab files posted in another thread to disable ATT proxy
I'm a little lost in what to check. I did follow everything I've read here that came up in "WIFI" search. I have not unlocked the phone nor flash a rom.
Could someone lend a hand?
Sign up for the att media program...its on the attwireless site
This is a bit drastic, but an easy potential fix is to flash another ROM (after flashing Hard-SPL of course). AT&T often adds a bunch of unnecessary crap to their ROMs, which may interfere with normal functions. You could always flash the AT&T ROM back if you'd like.
Hi Animexi80,
I already have a data plan. The problem isn't with Media net, it is with the phone's built in WIFI.
Trancecoder,
Really, that drastic of a step.. Do you know of a rom that fixed a WIFI problem?
Thanks
TweedyPepper said:
Do you know of a rom that fixed a WIFI problem?
Click to expand...
Click to collapse
Honestly, I never even gave the AT&T ROM a chance, so I was unaware of Wi-Fi issues. Pretty much any ROM should work. If you flash a Fuze-specific ROM, you may want to run the CAB that disables the hidden AT&T proxy. If you flash a generic Touch Pro ROM, you'll likely need to run a CAB that fixes the keyboard layout.
Ok, I suppose I will give it a go.
If I may ask, would you tell me which rom and radio you're running. It would help rule things out it it doesn't correct the problem.
thanks
you may want to run the CAB that disables the hidden AT&T proxy.
Click to expand...
Click to collapse
What is the "hidden AT&T proxy?"
I just got an AT&T Fuze and after enableing wifi using the wireless manager, had no trouble connecting to home wireless networks with various security configurations (WEP, WPA, hidden SSID, etc.). Of course if the access point has the MAC filter enabled, the Fuze MAC address must be added to the allowed list.
TweedyPepper said:
If I may ask, would you tell me which rom and radio you're running.
Click to expand...
Click to collapse
I'm running an older PROven ROM, version 1.03. I'll be upgrading soon, probably to NATF's ROM. My radio ROM is 1.08.25.20, but (1) the radio ROM doesn't control Wi-Fi, so it's moot, and (2) it has not had very good battery life, so I'll downgrade back to 1.02.25.28 tonight.
rlsmith999 said:
What is the "hidden AT&T proxy?"
Click to expand...
Click to collapse
It's a proxy setting, separate from the normal one under Connections, that is hidden. It's used to make things such as Cingular, er, Cellular Video work.
rlsmith999 said:
I just got an AT&T Fuze and after enableing wifi using the wireless manager, had no trouble connecting to home wireless networks with various security configurations (WEP, WPA, hidden SSID, etc.). Of course if the access point has the MAC filter enabled, the Fuze MAC address must be added to the allowed list.
Click to expand...
Click to collapse
This is a bit off-topic, but FYI, anything below WPA/WPA2 cannot be considered secure. WEP can be cracked in minutes, hidden SSIDs don't make APs invisible, and MAC filtering is useless (except with WPA/WPA2) as anyone sniffing traffic can see client MAC addresses in the clear.
I have found that sometimes when I have both a "data connection" and a "wi-fi" connection that they phone seems to not lock on the wi-fi but tries to use a weak data connection so try turning off the data connection and see if that fixes the problem. Also give a soft reset a try as well.
Surprised by how few ppl are having wi-fi issues. I've tried about 6 ROMs now and have the same problem with everyone (guessing this proves its more of a hardware vs software issue)
I can locate and connect to a wi-fi network but no data transfers. I have to continually disconnect/turn off/reconnect over and over and finally I will get a connection..but if unit goes into sleep for a few minutes...I have to repeat.
Very annoying...no one else is having wi-fi issues?
Hi Everyone,
Sorry I haven't reported back sooner. I wound up loading a different rom on the phone and away went the problem.
jank0023, I have no idea. I would flash the phone back to stock and return it for another if all else fails. In all my searching, here and elsewhere, there ahve been a handful of wifi problems I came across. It doesn't seem like that common of a problem afaik.
jank0023 said:
Surprised by how few ppl are having wi-fi issues. I've tried about 6 ROMs now and have the same problem with everyone (guessing this proves its more of a hardware vs software issue)
I can locate and connect to a wi-fi network but no data transfers. I have to continually disconnect/turn off/reconnect over and over and finally I will get a connection..but if unit goes into sleep for a few minutes...I have to repeat.
Very annoying...no one else is having wi-fi issues?
Click to expand...
Click to collapse
If its your router try another channel make sure its on a supported signal (a,b, g)... lastly ensure your router is excepting all devices. I know these are basic checklist items but sometimes these can get us. I had a laptop that would only work on channel 6 ;-).
gravesy56 said:
If its your router try another channel make sure its on a supported signal (a,b, g)... lastly ensure your router is excepting all devices. I know these are basic checklist items but sometimes these can get us. I had a laptop that would only work on channel 6 ;-).
Click to expand...
Click to collapse
Thanks guys for the suggestions...I don't think its related to my network setup as I have about 4 other devices able to obtain signals with no problems using DHCP.
Issues don't seem to be as severe on some of the most recent ROMs I've used but still not perfect.

Got my GT7+ yesterday and have a couple questions. Brightness? WiFi?

Edit: This is the Galaxy Tab 7 Plus 4G w/ TMobile...
So far I am loving it. I have had a plethora of Android tablets, including the Galaxy Tab 10.1 (until yesterday), and the original 7" Tab. Here is an issue I have not run into thus far...
Issue 1: I like my brightness settings to be %100 all the time. I always (almost) have a power cable with me, so I'm not worried about the drain. I have the auto setting turned off as to keep it from adjusting on it's own. However, everytime I open the status menu with the brightness slider, it is down to about %90-%95. I can't get it to stay on full. Also, and even more annoying, every time I open the browser, the brightness drops to like %30'ish and I have to open the status menu and slide it back up. The browser is where I REALLY need the full brightness the most, and it's the biggest issue.
I noticed this out of the box, adjusted settings, nogo, so I factory reset, and same issue. This is leading me to believe this is just a setting or something I am missing. Any ideas?
Issue 2 (THE BIG ONE): This Tab 7+ can't see my work wifi. It connects to my wifi at home just fine (did last night at least), which is also WPA, but it doesn't even see the one at work. It acts like it isn't there. In fact, and this is probably important, it is not seeing any networks up here, and there are at least 10-15 that should be visible from my location in the building (all but a couple from other companies). My G2x (Android 2.3) is connected to my work wifi just fine, and it sees all the others around us, the the Tab 7+ right next to it sees none. I also turned on the wifi router on my phone, it will not see that one either. I've verified the wireless is enabled, as well as turning it off and on multiple times and many reboots, nogo... I need it to hit the wifi at work and home so it isn't sucking my 4G data, so this is a big issue for me.Any ideas? I'm at a loss...
Also, to answer before it's asked: Nope, it's not rooted. I may do this at some point (as I do most of my devices), but for the moment I want to leave it stock and not mess with it. These issues seem like they should be resolved/nonexistant in the stock ROM, so I shouldn't have to root to fix them. Please tell me if this is incorrect...
Thanks for any help, sorry for the long post...
(pardon typos, I'm at work and multitasking, no time to proofread)
on the brightness broweer tip. use a different browser. its a known issue that the stock browser automaticaly dims the screen.
otamctech said:
on the brightness broweer tip. use a different browser. its a known issue that the stock browser automaticaly dims the screen.
Click to expand...
Click to collapse
Thank you... You're right, it doesn't happen in Dolphin, however I am one of those weird people the really prefers the stock browser...
The biggest issue is the wifi not showing up. I am updating that issue with more info now...
what channel is the wireless network on? i had a similar problem on my windows laptop, it cannot see the wifi.. turned out that my wireless card(the driver actually) cannot see any wireless network beyond channel 12.. who knows you're having the same problem, might worth checking.
gingerboy92 said:
what channel is the wireless network on? i had a similar problem on my windows laptop, it cannot see the wifi.. turned out that my wireless card(the driver actually) cannot see any wireless network beyond channel 12.. who knows you're having the same problem, might worth checking.
Click to expand...
Click to collapse
Ours is on 6... Thanks though
for me it was the opposite, it could see my home wifi, but not my work.
only was to solve it was to setup a static ip at work for the GT7...
I called samsung, they said its a problem with some routers. No eta on fix other than static IP.
Shftup said:
for me it was the opposite, it could see my home wifi, but not my work.
only was to solve it was to setup a static ip at work for the GT7...
I called samsung, they said its a problem with some routers. No eta on fix other than static IP.
Click to expand...
Click to collapse
........
Just to chime in - I also have the same problem connecting to my work wireless network but I think because it uses a SEPARATE authentication scheme.
The way my office WLAN work is like this:
1). Connect to the WLAN with SSID "Office", no encryption password required
2). Once the Tab is connected, it WILL receive an IP address
3). Open up a browser (Dolphin, etc.) and try to go to any website (Google, etc.)
4). Instead of going to the website I typed in in no. 3, an authentication page will show up
5). I need to enter my Windows AD account and password
6). If its successful, then I can start browsing the Internet (but not going to the Internal network, that requires VPN access).
Step 3 is where the Tab FAILED to do so. It just doesn't want to get redirected to the authentication page.
lanwarrior said:
Just to chime in - I also have the same problem connecting to my work wireless network but I think because it uses a SEPARATE authentication scheme.
The way my office WLAN work is like this:
1). Connect to the WLAN with SSID "Office", no encryption password required
2). Once the Tab is connected, it WILL receive an IP address
3). Open up a browser (Dolphin, etc.) and try to go to any website (Google, etc.)
4). Instead of going to the website I typed in in no. 3, an authentication page will show up
5). I need to enter my Windows AD account and password
6). If its successful, then I can start browsing the Internet (but not going to the Internal network, that requires VPN access).
Step 3 is where the Tab FAILED to do so. It just doesn't want to get redirected to the authentication page.
Click to expand...
Click to collapse
Yep, same way for me at work. OP did you try to manually add the wireless info vs letting the tab "find" the access point?
lanwarrior said:
Just to chime in - I also have the same problem connecting to my work wireless network but I think because it uses a SEPARATE authentication scheme.
The way my office WLAN work is like this:
1). Connect to the WLAN with SSID "Office", no encryption password required
2). Once the Tab is connected, it WILL receive an IP address
3). Open up a browser (Dolphin, etc.) and try to go to any website (Google, etc.)
4). Instead of going to the website I typed in in no. 3, an authentication page will show up
5). I need to enter my Windows AD account and password
6). If its successful, then I can start browsing the Internet (but not going to the Internal network, that requires VPN access).
Step 3 is where the Tab FAILED to do so. It just doesn't want to get redirected to the authentication page.
Click to expand...
Click to collapse
One of the ones we have at work is the same, but not the one I primarily use. That is my backup lol...
otamctech said:
Yep, same way for me at work. OP did you try to manually add the wireless info vs letting the tab "find" the access point?
Click to expand...
Click to collapse
I did, nogo...
Also, here is a strange thing. About 2 hours ago it notified me there were wireless networks in range, and then showed me 2 random networks from another office. Suddenly, it saw nothing again. Then about 5 minutes ago, while I was in the bathroom ( ), it suddenly showed me ALL of the surrounding networks. Yay! I tried to connect to the one I use, it took my password, but never even attempted to connect. Then, they are gone. Now it doesn't see them.
What. The. Fuuuudge.

[Q] Won't reconnect manual network without SSID broadcast?

So the S3 has known WiFi issues, but mine seems to have none of the issues I've read about thus far. It does have one irritating thing that has been driving me crazy for the longest time. If I ever move outside of the range of my network, reboot, or etc such that the WiFi has to be reestablished, it will decide that my network is "out of range" even though the signal is well within an acceptable minimum (it's a tad bit weak, but, once established it holds extremely steady pretty much no matter what I'm doing.) If I remove and re-add the network settings it works perfectly, again with a stable signal and perfect speeds until the next time I move out of range or reboot.
For now I've reenabled SSID broadcast, but I really liked the idea of having it off as it's a ridiculously simple yet strikingly effective security mechanism (I like the "security through obscurity" methods when I can -- especially since I'm having to use the old WEP encryption protocol to support some older devices, though I'm just about ready just to give up on them at this point. Even the best hacker in the world couldn't get into my network if (s)he never actually made any attempt to do so in the first place.) With SSID enabled, it has no troubles picking up my network every time, it just won't automatically pick it up without it.
Is this just an issue with the software itself or something? Anything that can be fixed from the user side, or is it something that can only be fixed by an update to the OS or related software itself? (But then with 4.1 coming soon supposedly I'm kind of hoping that if it is an issue with the software that would fix it. Still, that's a while away at least and this is assuming their plans aren't messed up with this whole lawsuit business causing them so many problems right now.)
If you have SSID broadcast disabled, how do you expect your phone to recognize the network? I can see how it would work if you enable SSID, connect to your network then disable it again, but it's not going magically reconnect with SSID disabled, its not logical seeing your SSID is what makes it possible for your phone to find your network.
Sent from my SCH-I535 using xda app-developers app
Wep sucks ofcourse but how about just setting up a mac addy auth to give another layer of security and enable ur ssid
Sent from my SCH-I535
I do use MAC address filtering if that's what you mean. While it might stop a script kiddie, I don't have a huge amount of confidence in it. MAC address spoofing is so pitifully easy than with computer equipment at least you usually are even presented with a configuration option that lets you specifically change the MAC address to anything you want. I'm definitely sticking with it because, well, there's absolutely no reason not to, but I actually have less confidence in MAC address filtering to stop anyone than disabled SSID broadcasting because anyone actually actively trying to break in should pretty much immediately bypass that particular mechanism right off.
Shibby87 said:
If you have SSID broadcast disabled, how do you expect your phone to recognize the network? I can see how it would work if you enable SSID, connect to your network then disable it again, but it's not going magically reconnect with SSID disabled, its not logical seeing your SSID is what makes it possible for your phone to find your network.
Click to expand...
Click to collapse
ALL other devices are smart enough to search for a manually configured network if they actually know the SSID to search for. My Roku, my Android 2.2 "Internet Tablet" (basically a PDA) by Archos, my Nintendo DS (this is the main thing holding me back at WEP, and as ancient and pitiful as its networking is, even IT can connect on its own without making me manually recreate the settings every time!) and my EeePC running Windows XP without any software to manage the WiFi settings except the built-in Windows thing.
Nazo said:
So the S3 has known WiFi issues, but mine seems to have none of the issues I've read about thus far. It does have one irritating thing that has been driving me crazy for the longest time. If I ever move outside of the range of my network, reboot, or etc such that the WiFi has to be reestablished, it will decide that my network is "out of range" even though the signal is well within an acceptable minimum (it's a tad bit weak, but, once established it holds extremely steady pretty much no matter what I'm doing.) If I remove and re-add the network settings it works perfectly, again with a stable signal and perfect speeds until the next time I move out of range or reboot.
For now I've reenabled SSID broadcast, but I really liked the idea of having it off as it's a ridiculously simple yet strikingly effective security mechanism (I like the "security through obscurity" methods when I can -- especially since I'm having to use the old WEP encryption protocol to support some older devices, though I'm just about ready just to give up on them at this point. Even the best hacker in the world couldn't get into my network if (s)he never actually made any attempt to do so in the first place.) With SSID enabled, it has no troubles picking up my network every time, it just won't automatically pick it up without it.
Is this just an issue with the software itself or something? Anything that can be fixed from the user side, or is it something that can only be fixed by an update to the OS or related software itself? (But then with 4.1 coming soon supposedly I'm kind of hoping that if it is an issue with the software that would fix it. Still, that's a while away at least and this is assuming their plans aren't messed up with this whole lawsuit business causing them so many problems right now.)
Click to expand...
Click to collapse
hidden ssid enabler will solve this problem. it works great for me. follow the directions in comments of play store though.
You know, I do believe that did actually solve the problem. I guess more testing is needed, but in my initial test it seems to have worked just fine with the SSID broadcast set to hidden again (I even rebooted the router and phone both just to be sure the settings fully took.)
It still strikes me as being a bit dumb that my ancient Nintendo DS that can't even handle WPA can handle a non-broadcast SSID and my previous Android PDA could as well, yet this Android phone couldn't out of the box...

Question Lenovo P11 Pro WIFI problem

Hi!
Have had the Pro version for a while. It connects to my home mesh network without a problem. Asus XT8 (WIFI6). Works great!
At my work they also use a WIFI6 mesh network, delivered by Cisco I think. But I cannot get the tablet to connect. It doesn't even try to authenticate. My Pixel 5 connects no problem, also countless other devices, Samsung's, Apple's, etc. But my P11 Pro doesn't even want to authenticate. I've tried to reset the tablet, but didn't fix anything. It connected once and that was the very first time it connected to the work network. I've tried to use QR code from a device that has connection, no avail.
I've tried talking to my administrator, but to no help. My device, not their problem... And yeah, it most defiantly seems to be my device that has a problem. I found out they use WPA3 key (or at least has the option enabled), could that be the problem? At home and other networks I can connect to I belive is only using WPA2 key.
Android 10 is compatible with WPA3.
Have you tried "Forgetting" the SSID and trying to connect again?
Does the administrator have MAC address blocking on the router?
Thank you for answering.
I've tried deleting the SSID information from the tablet, but it doesn't rectify the problem. Same result, says "connecting..." under the SSID and the nothing.
I'll ask if they can check if the MAC been blocked! But, in WIFI options the MAC "spoofing"/randomizer in Android is enabled for this network
Try your MAC hardware address rather than random if you can. You'll be presenting to the router with different MAC addresses every time you connect and if they do have MAC address blocking then you'll be blocked.
I'm grasping at straws to be honest
Did you bought the Chinese version with global rom? because I bought it, and i was having problems with the wifi, I found out it was only with the 5 ghz network, it only connected to the Chinese allowed bands. The only solution I found was with magisk changing the props where the wifi region is located, but then you loose widevine L1.
m+a+r+k said:
Try your MAC hardware address rather than random if you can. You'll be presenting to the router with different MAC addresses every time you connect and if they do have MAC address blocking then you'll be blocked.
I'm grasping at straws to be honest
Click to expand...
Click to collapse
I've talked to admin, they told me there's no special MAC ban. It's also NOT WIFI6 as I thought earlier, but 5, and WPA2-PSK. Same as home I believe.
aresjan said:
Did you bought the Chinese version with global rom? because I bought it, and i was having problems with the wifi, I found out it was only with the 5 ghz network, it only connected to the Chinese allowed bands. The only solution I found was with magisk changing the props where the wifi region is located, but then you loose widevine L1.
Click to expand...
Click to collapse
No, this one is bought from Lenovo's website (DigitalRiver), based in EU where I live (Norway). One of the reasons I bought it was widewine L1 support XD.
BFalck said:
I've talked to admin, they told me there's no special MAC ban. It's also NOT WIFI6 as I thought earlier, but 5, and WPA2-PSK. Same as home I believe.
Click to expand...
Click to collapse
I see no reason why it should misbehave then - strange.
Well, even then you can check if the wifi region is correct, you can go to the recovery and select "view recovery logs" and check the following props "ro.product.countrycode" and "ro.boot.wificountrycode" if any of this says "CN" then is the region wrong and the culprit is the lenovo oficial ROW rom.
ro.product.countrycode=SE
ro.boot.wificountrycode=SE
I think this would be correct as SE would correspond to Sweden. Norway and Sweden are neighbouring countries and I see often that many manufacturers doesn't have Norway as an option, but Sweden is listed (and Denmark...)
Or should I contact customer support and ask if I should have recieved one that says NO in these entries?
Well looks ok, you can use an app like wifi analyzer to see what channel is your work network, and if your tablet see it, if your tablet cannot see it, maybe they are using a forbidden channel (for example here in Spain you cannot use the 14 channel on 2.4 ghz network, but i found that some routers use it anyway), in case that the tablet find the network it can be a rom related problem. I doubt is hardware related because you said the connection is fine on your house and you can connect one time at your work. Anyway is not a bad idea contacting Lenovo customer support with the connection parameters.
It can see the network just give. In android and in Wifi analyzer app. Doesn't use any forbidden channels afaik.
Yeah, I probably should contact Lenovo.
Thank you for your help
Update:
Was in contact with Lenovo Technical Support. They hadn't heard about this issue before (OFC). But they recommended I do a what he called "hard hard reset" using Lenovo Moto Smart Assistant as the reset I've done is what he called a soft reset, using the factory reset in Android (not recovery).
So I'll try that and see if that helps.
I also asked about the countrycode beeing Sweden, I was told it is that for all Scandianvian countries.
Hello.
I have the exact same issue as BFalck. With the wifi in my home I have no problem while with the wifi at work I can't connect in any way. The network is seen and saved but the connection fails. I must say, however, that my unit is the Chinese one with the European Rom of Lenovo. BFalck let me know if with the "hard hard reset" you can solve. Thank you
ivanfix69 said:
Hello.
I have the exact same issue as BFalck. With the wifi in my home I have no problem while with the wifi at work I can't connect in any way. The network is seen and saved but the connection fails. I must say, however, that my unit is the Chinese one with the European Rom of Lenovo. BFalck let me know if with the "hard hard reset" you can solve. Thank you
Click to expand...
Click to collapse
Sorry to say, the hard reset didn't solve my problem.
Do you know which router/access point you're having trouble with? My job use Cisco air-ap2802i-e-k9.
BFalck said:
Sorry to say, the hard reset didn't solve my problem.
Do you know which router/access point you're having trouble with? My job use Cisco air-ap2802i-e-k9.
Click to expand...
Click to collapse
I'm sorry but I don't know this detail. It is very likely that a Cisco device is being used, however. My company provides many wifi networks and the tablet connects to all but not the one that reaches my office...
So I had one of the administrators on site a couple of days ago. We've tried to error check the wlan. In the logs of the AP's the Lenovo tablet doesn't seem to even register trying to connect to the network. That confirms my suspicion there's something wrong with the WiFi in the tablet. Some kind of incompatibility with some devices.
I'll be attaching a image of the label of the AP's we're using.
I have this issue too.
My Xiaoxin Pad Pro ( installed with the Lenovo Pad P11 Pro ROM ) will not connect to my wifi 6 (ax) enabled router on the 5 GHz frequency for use with wifi 5 (ac), only connetcs to 2.4 GHz.
Really annoying. And I cannot disable the wifi 6 function to test connecting to ac-only.
Some backwards compatibility problems, perhaps. Or region specific configurations.
No issues to connect to 5 GHz using my old Netgear r6300v2 (ac-enabled).
Anyone able to connect to a WiFi 6 network?
Yes, no problem connecting to my XT8 mesh at home running W6. Workplace only has W5.
I managed to get it to work by changing the pre-selected channel option from ISP.
I had to find a way to bypass the locked option in the webUi in the router. (Praise the internet)
My ISP had pre-selected a higher channel range (B-range with DFS) and my P11 did not work with that.
The only other option was "without DFS" and that is only available in the lower A-range (channel 36, 40, 44, 48)
Hope this can help someone!
I can confirm as per previous forum member that this tablet cannot work with 5ghz control channels out of the A-RANGE. It is easy if the router is at home to be changed. At least in ASUS router. Maybe caused by CN wifi profile.aside from that I thinks this tablet is just perfect.

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