hi folks, having a bit of an odd problem. the screen completely freezes for a few seconds every so often. audio output isn't affected. i've tried reflashing stock firmware and wiping everything there is to wipe, so i assume it's hardware related, perhaps a ram fault?
any ideas anyone has on what this might be or a way to go about diagnosing it would be great, thanks!
Related
Received this phone (THL W8S) 5 days ago, and straight out of the box it has had a serious issue where the phone will lock up, the screen will fade slowly to black, and then reboot itself. The problem occurs both after factory resetting AND in safe mode.
The phone is unrooted and running the stock ROM.
Basically during use, the screen suddenly becomes unresponsive to touch and the physical buttons (home, volume, power) all stop functioning. As soon as the phone locks up this way, the screen slowly fades to black over about 60 seconds, at which point I have to leave it to fade completely before it reboots itself.
It happens most frequently when using any browser (stock, or otherwise) taking from less than 5 seconds to around 5min before the random lock up occurs) but also happens when scrolling through messages; scrolling through emails in either of the stock apps; using a compass app which came pre-installed (very quickly).
Initially I thought it might have to do with WiFi, but problem also cropped up with WiFi off, using 2/3G. Then in troubleshooting also managed to get it to happen using the camera (lot of motion, and repeatedly taking snaps).
Also odd is that the batteries I received in the box were generic black ones, not the official stamped/logo'ed THL ones I've seen on every website and every unboxing of this particular phone. So while there's a possibility this may be a battery issue, the fact that the phone hasn't done this while using a more battery draining app (Beach Buggy Blitz; Rayman Jungle Run) makes me think this is a deeper hardware fault related to , although I don't know enough about voltages and such to rule it out completely.
I have a couple videos showing the problem, but unfortunately I'm not allowed to put the links here. Should both be easily found by searching:
THL W8S issue Kostas P
if interested.
Any thoughts/views would be greatly appreciated!
kostako said:
Received this phone (THL W8S) 5 days ago, and straight out of the box it has had a serious issue where the phone will lock up, the screen will fade slowly to black, and then reboot itself. The problem occurs both after factory resetting AND in safe mode.
The phone is unrooted and running the stock ROM.
Basically during use, the screen suddenly becomes unresponsive to touch and the physical buttons (home, volume, power) all stop functioning. As soon as the phone locks up this way, the screen slowly fades to black over about 60 seconds, at which point I have to leave it to fade completely before it reboots itself.
It happens most frequently when using any browser (stock, or otherwise) taking from less than 5 seconds to around 5min before the random lock up occurs) but also happens when scrolling through messages; scrolling through emails in either of the stock apps; using a compass app which came pre-installed (very quickly).
Initially I thought it might have to do with WiFi, but problem also cropped up with WiFi off, using 2/3G. Then in troubleshooting also managed to get it to happen using the camera (lot of motion, and repeatedly taking snaps).
Also odd is that the batteries I received in the box were generic black ones, not the official stamped/logo'ed THL ones I've seen on every website and every unboxing of this particular phone. So while there's a possibility this may be a battery issue, the fact that the phone hasn't done this while using a more battery draining app (Beach Buggy Blitz; Rayman Jungle Run) makes me think this is a deeper hardware fault related to , although I don't know enough about voltages and such to rule it out completely.
I have a couple videos showing the problem, but unfortunately I'm not allowed to put the links here. Should both be easily found by searching:
THL W8S issue Kostas P
if interested.
Any thoughts/views would be greatly appreciated!
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Click to collapse
Hi, I also have the same problem described by kostako. Please look for your feedback as soon as possible.
thank you very much
Best regards.
san_tony said:
Hi, I also have the same problem described by kostako. Please look for your feedback as soon as possible.
thank you very much
Best regards.
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Click to collapse
Hello, I wanted to inform you that lately the reboot occur concurrently with application updates.
They are like your impressions.
Best regards
THL W8S the screen fade and reboot too!!
Hello!
I received the phone on 12 September. The screen faded from the first minutes of use. Yesterday I came three times. In "THL mobile store" recommend updating the firmware. But the update I have not found anywhere.
any suggestions
Thank you very much in advance.
After installing Lollipop, everything became unbearably slow. I've tried flashing multiple ROMs, both Lollipop and Kitkat, but everything remains so slow: the actual boot-up process and the ROM itself. Does anybody have any ideas about what can be done about this? In fastboot I see hammerhead D820(H) 32GB; HW version rev_11; Bootloader version HHZ12d, Baseband M8974A-2.0.50.2.22. Lock state is unlocked. Any suggestions will be highly appreciated!
Wipe cache and see if that helps and disable Chrome's integration into the app switcher. Also get rid of Facebook and FB Messenger.
Sent from my Nexus 5 using XDA Free mobile app
Instead of Lollypop try some LSD
Thanks. But it is that slow even before any of these apps are loaded (e.g. after I do a factory reset and flash a new rom). Is it possible that Lollipop did sthg to the hardware? If so, how could I find out? Just to give you an idea about how slow exactly it is: when I am typing 5 letters at normal speed, it takes until the fifth letter before the first letter actually displays on the screen. I should also note that when the screen goes off, I can no longer get it on again without a reboot...
I'm still trying to figure out what this might be. I first thought my problems were similar to those that others have described, but I now think they be different. Here are some of the issues I'm encountering:
when I boot up the phone (whether in kitkat or lollipop), the initial android (animation sequence is already incredibly slow
there are all sorts of strange things happening with my screen. When it goes to sleep in Android, I can not wake it up anymore. When it goes to sleep in recovery, and I push the power button, the screen goes (again after some time) from pitch dark to a slightly 'lit' dark, but it never displays anything, and I have to reboot again to get the info on the screen. Also, the screen is even slow in twrp - when I swipe to do a factory reset, for instance, there is also a noticeable lag.
I have tried with various ROMs (both stock and not); with ART and Dalvik, etc. but none of these changes seem to affect the slow screen issues
Does anybody have any ideas about what the problem might be? I should also add that we had the screen replaced a few months ago - could that have something to do with it?
sdspieg said:
I'm still trying to figure out what this might be. I first thought my problems were similar to those that others have described, but I now think they be different. Here are some of the issues I'm encountering:
when I boot up the phone (whether in kitkat or lollipop), the initial android (animation sequence is already incredibly slow
there are all sorts of strange things happening with my screen. When it goes to sleep in Android, I can not wake it up anymore. When it goes to sleep in recovery, and I push the power button, the screen goes (again after some time) from pitch dark to a slightly 'lit' dark, but it never displays anything, and I have to reboot again to get the info on the screen. Also, the screen is even slow in twrp - when I swipe to do a factory reset, for instance, there is also a noticeable lag.
I have tried with various ROMs (both stock and not); with ART and Dalvik, etc. but none of these changes seem to affect the slow screen issues
Does anybody have any ideas about what the problem might be? I should also add that we had the screen replaced a few months ago - could that have something to do with it?
Click to expand...
Click to collapse
Probably the replacement screen has been reconnected poorly. There's nothing you can do on software side, for me, it's more like a hardware problem.
I've been having serious issues with my phone lately. While typing, the gesture typing trail will randomly show up on screen. But mainly, I've been having issues with phantom touches or complete unresponsiveness. Turning the screen off and then on fixes it briefly, rebooting and letting it sit off for a bit works as well. Which is why i have the doubt is either hardware or software related.
Can someone please help with this? Anything that might help, determine if it's maybe kernel related or if it's a digitizer issue. I flahed several ROM's before it started to do that (always wiping system, data, cache and dalvik beforehand) so i don't know if something got corrupted along the way. really frustrated not being able to use my phone and type in peace.
Hey, after i got a firmware update yesterday evening and i became around 180 what´s app messages which causes the first reboot,
my phone reboots every 5-10 minutes and when i try the diagnosis the gps won´t work and the screen splits in a half after the front camera test, so the upper and lower side switches but the touch remains on where it originally was.
Bootin in safe mode only results in a non functioning touchscreen after a few minutes, i´ve also tried a factory reset and repairing it via PC-Companion multiple times but still it reboots every few minutes.
My phone is a stock D6603
Build number 23.4.A.1.200
I´m not allowed to flash something or root it,
anyone got a idea what´s possibly wrong with it or need any more informations?
Hi there,
I'm experiencing massive issues with the Nexus 5 of my wife. Everything is basically broken
It started 2 days ago, the phone start rebooting without reason and heating a lot. Applications sometimes hang for a long time, or the screen stays black with only the notification bar displayed.
Wifi is never able to connect, even though the welcome screen is able to display available wifi. On the welcome screen after a fresh flash, nothing happen when I enter the WIFI password and try to connect. Only the "ignore" button is available, as if I have done nothing.
LTE connectivity seems to work, but I have removed the SIM card for further testing, so it's hard to say.
Parameters screen sometimes works, sometimes won't. Battery consumption screen never works.
The phone is never able to shutdown properly, it hangs forever on the shutdown loading circle; I always have to hard-reboot.
I changed the battery (I had a spare one ordered few days before the problem occurs just to see if it improves the battery life), with no luck.
When I opened the phone to change the battery, it is clear the heat come from the CPU.
I tried (I wiped everything each time in between):
- factory reset
- flash a stock rom from Google website (MMB29K)
- flash latest Cyanogenmod rom (ZNH0EAO2NM)
I have the same issues with any of those 3 roms. I captured some logs while running MMB29K and ZNH0EAO2NM:
Stock (MMB29K) logs: https://drive.google.com/open?id=0B-CDc3nzF3e3M28tM2xjTmJKa28
Cyanogenmod (ZNH0EAO2NM) logs: https://drive.google.com/open?id=0B-CDc3nzF3e3TVUtTmExZDBLUms
The only state where the phone is stable is when TWRP is booted, which is not so useful...
I'm thinking of a hardware issue, but is there anything else I can try? What do you think?
Thanks a lot!
Nobody?
I said the same thing in another post. The fact that flashing different ROMs with the same issues kinda point to hardware problem. I'd guess something fried on the motherboard and it's causing weird behavior. Funny thing, the other post also reported wifi not connecting issues, so I'm thinking there is something that breaks in older Nexus 5 phones that cause wifi issues along with other random reboot problems.