I just got a s7 today and im trying to setup a Samsung pay account. But when it asks to verify my fingerprint it dosent do anything, it just sits there like i never even put my finger on it. Same thing happens to my moms s7. Any ideas why?
Thanks.
UPDATE: It works fine now, all i had to do was factory reset it.
Not exactly sure what you were expecting to find anyway as this is the Verizon Note 5 section.
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So just now my fingerprint scanner stopped working.
It was fine an hour ago and now it won't recognize my finger. I have to unlock it with the passcode.
I've tried adding a new finger and when it asks to press my finger down, I do so and will lift it off to put it on again but it will say lift your finger for like 4 - 5 seconds as if it doesn't realize I took my finger off until 4 - 5 seconds later.
I've done a reboot a few times and same thing. I really don't want to do a hard reset but might be my next step.
Anyone else experiencing this? Or have suggestions?
jzero88 said:
So just now my fingerprint scanner stopped working.
It was fine an hour ago and now it won't recognize my finger. I have to unlock it with the passcode.
I've tried adding a new finger and when it asks to press my finger down, I do so and will lift it off to put it on again but it will say lift your finger for like 4 - 5 seconds as if it doesn't realize I took my finger off until 4 - 5 seconds later.
I've done a reboot a few times and same thing. I really don't want to do a hard reset but might be my next step.
Anyone else experiencing this? Or have suggestions?
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Mine just started doing this tonight. I have no idea what's causing it, but I really don't wanna do a hard reset.
It's the weirdest thing, and really bothering me since it's a security feature.....
I'm still holding off for now but if I can fix it by the end of tonight I will do a hard reset.
If THAT doesn't work I'll be marching right into Tmobile tomorrow first thing and won't be leaving without a brand new phone!
Did a factory reset.
I was able to add a new fingerprint but there is now a huge delay before unlocking the phone.
F**king pissing me off. $600+ phone giving me crap like this.
Replacing tomorrow
Can't add another fingerprint now. I get this error, can anyone point me in the right dorection?
Galaxy s6 fingerprint not working
After initial set up of my Galaxy S6 my fingerprint worked briefly then failed to match since. Deleted the fingerprint and added three different fingers prints and still no resolve. I returned the first phone to T Mobile and they exchanged for a second device. Exactly the same issue. Since the phone is so new, not alot of posts are made addressing this issue. Will be calling Samsung next. If anyone has a fix, please post.
Damn sorry to hear. Tmobile overnighting a new one today. Hopefully my new one doesn't have this issue, I'm ALMOST tempted to return completely if this is going to be a issue. This is BS
Same issue with mine!!
I'm returning this phone now
Funny thing mine was having the same issue and it's starting to work again. Still slow but will unlock, not sure what is going on
Which version are you using? As I know, there was an update on Friday lastweek.
jzero88 said:
Same issue with mine!!
I'm returning this phone now
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Hey a friend just told me he got the same problem
just that he doesnt remmber the pin code
any idea what to do?
I have started to develop this issue since today morning. I have the latest update from Samsung too. It works once in a while but this is not good enough. Not sure whether to return the phone over this.
UPDATE - I deleted the existing finger prints and then redone them again. It works but only at a certain angle and not as efficiently as it was the last couple of days.
mareen77 said:
I have started to develop this issue since today morning. I have the latest update from Samsung too. It works once in a while but this is not good enough. Not sure whether to return the phone over this.
UPDATE - I deleted the existing finger prints and then redone them again. It works but only at a certain angle and not as efficiently as it was the last couple of days.
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I had the same issue. After tinkering around for a bit, the scanner seems to function fine when power saving mode is turned off. YMMV.
Mine is doing the same thing. I don't think this is a hardware issue though so you probably won't see much difference with getting a new phone or a hard reset even. At this point it's wait until a patch / new firmware is released that resolves the issue or play around with the settings to if something is conflicting with the scanner process.
While I do not have the non recognition issue, it is definitely very slow to unlock. Sometimes takes a full 2-3 second to register and unlock. Can even scan the finger pull it off and will take a couple seconds to unlock, so it seems more of a processing/software issue.
Mine has now developed this issue as well. Was hit or miss for about a day, now it doesn't work at all. In fact, if I press the power botton and the lock screen comes on for a second or so and now unlocks itself. I've tried adding new fingerprints and messing around with the settings, but nothing seems to work. I noticed when looking at the list of fingerprints, one would periodically flash blue. I went in to add a new fingerprint and before I could even start, I noticed a fingerprint starting to register. So I sat and watched and sure enough, an entire fingerprint would go through and register without me placing a finger on the key. I tried cleaning the home key thinking it could be reading a dirty or left over print, but no such luck. Bad deal here. I love this phone, but whatever this issue is is complete garbage. It's almost like its registering its own prints...
Just curious. If you're having these issues is your phone rooted and or do you have apps frozen/removed. Thanks
I'm running pure stock...including TW
I was just under my 14 days so I went ahead and returned my s6 this morning. Sprint gave me a new unit that I haven't had time to test out, but hoping this issue isn't going to plague these devices. I'll update if there are further issues.
Same issue here. Really frustrating!
Hi, so I've had my Galaxy S6 and the fingerprint sensor has always worked fine. Yesterday it worked great all day long at work, then when I got home, it wouldn't work at all. I rebooted and still it wouldn't work, I cleared cache and data, did the hardware test, and it passed. It still didn't work, so I erased the fingerprints, and retrained my right thumbprint only. Now it seems to unlock with any finger of anybody! As long as they touch lightly, it unlocks about 90 percent of the time. I haven't really added anything new to the phone, so I don't think that's the problem. I'm wondering if anyone else has tried using other fingers and been able to unlock their phones. This isn't great for security...
I was having problems with my S6 Edge and was told to go to Rogers (Canadian Carrier) to get a tune up (worker tests out your phone to see if the problem is software or hardware related) before I could get a replacement. Well of course the worker had no idea what he was doing and just kept unplugging and plugging in my phone to his computer and attempting to swipe to unlock my phone like an iPhone. I told him it had a fingerprint registered and he proceeded with trying to unlock the phone with his finger, and to my surprise it worked. I actually decided to go around and try to get friends and family to unlock my phone using their finger but it never seemed to work. I'm actually really worried now that if my phone gets stolen, whoever managed to steal it is able to unlock my phone, especially if I have Samsung Pay enabled.
trekage said:
I was having problems with my S6 Edge and was told to go to Rogers (Canadian Carrier) to get a tune up (worker tests out your phone to see if the problem is software or hardware related) before I could get a replacement. Well of course the worker had no idea what he was doing and just kept unplugging and plugging in my phone to his computer and attempting to swipe to unlock my phone like an iPhone. I told him it had a fingerprint registered and he proceeded with trying to unlock the phone with his finger, and to my surprise it worked. I actually decided to go around and try to get friends and family to unlock my phone using their finger but it never seemed to work. I'm actually really worried now that if my phone gets stolen, whoever managed to steal it is able to unlock my phone, especially if I have Samsung Pay enabled.
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That's weird but you can always remote wipe your phone using Android device manager
Sent from my SM-G920T using XDA Free mobile app
It seems to work every time for any finger as long as it's a really quick light tap. I think these sensors can't be trusted. Galaxy S6 is definitely not as secure as everyone has been lead to believe.
Ever since i got my T Mobile Galaxy S6 Delivered a couple of days ago, the finger print scanner does not work.
It keep displaying the message :
"Make sure that the home key is clean and dry, then try again"
Here is a video of the problem: https://vid.me/aHjp
I bought the phone on Swappa, and the seller claims it never got wet.
I've tried searching for similar issues but have no found anything like it... any thoughts?
I just did a hard reset and still the same issue.
Anyone with any insight please?
Make sure there isn't a protective strip on the button. Peel it off. Had one like that, felt the fool...
It's probably on the way to not working. Mine said that a few times and now always gives me the fingerprint sensor error message.
Hard reset hasn't fixed it.
It's a common issue. Happened to me as well, now it's not working
davebugyi said:
It's a common issue. Happened to me as well, now it's not working
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So what is Samsung doing about it? Can we all submit complaints to them in a common place so they do something.
Should I send it in as a warranty repair?
Crisisx1 said:
Should I send it in as a warranty repair?
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I would. I switched to an iphone 6s+ and i'm sending my S6 to Samsung for work. The fingerprint sensor stopped working and it has a serious hardware issue with the wifi. I only hope they don't blame their **** product's problems on the crack in the back glass.
So my fingerprint scanner started working ...out of no where.
I ran the test under #*0#*
And it says failed... but it works. For now
Weird
it happened again
tip : when I put my finger on home screen , the message vanishes as it read my fingerprint
it's a software issue after updating my fw
now what?
Samsung galaxy note 5 fingerprint scanner not working after factory reset
I also got the same issue. Everything was working fine and i factory reset the phone to clear storage space. After the reset when i tried to set my fingerprint the scanner stopped working and started giving the same dry and clean message. I have realized that the phone doesn't even tries to read the fingerprint and anyways gives the clean and dry message even if i don't touch my finger on the sensor. I think that Samsung is doing this on purpose. I think that we all should get together in this forum and we should try to contact Samsung about this issue. The have to do something about. Thanks
Sinankhan.official said:
I also got the same issue. Everything was working fine and i factory reset the phone to clear storage space. After the reset when i tried to set my fingerprint the scanner stopped working and started giving the same dry and clean message. I have realized that the phone doesn't even tries to read the fingerprint and anyways gives the clean and dry message even if i don't touch my finger on the sensor. I think that Samsung is doing this on purpose. I think that we all should get together in this forum and we should try to contact Samsung about this issue. The have to do something about. Thanks
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Well .. finally the issue just got resolved by just replacing the home button at a local repair shop which cost me arround 7$
So, long story short, I just got off the phone with Samsung and Verizon and basically I'm looking at a turn around time of 3 weeks to have my phone sent to Samsung because some how my samsung account got unlinked with my phone. I went to do a factory reset today, not knowing this had happened, and now I'm completely locked out of my phone. The reactivation lock is preventing me from doing anything because my account and my phone aren't linked anymore. If anyone has any sort of workaround or knowledge of the verizon store being able to give me a loaner phone or whatever it would be greatly appreciated. I'm panicking pretty hard at the moment. I can't be without a phone for that long.
I have the same problem, I'm going to try to flash stock kitkat and use one of the working methods form there. Samsung's method is beyond flawed, they somehow don't seem to have the capacity to take care of this issue remotely and my phone is way out of warranty so no way am I paying them anything to fix this.
Okey guys, im really confused.
A while ago I bought a batch of 11 samsung phones on an auction. Those were models Galaxy J3 and J5.
Next day i discovered that 4 of them had FRP lock. Action company said it was my own risk. Samsung said, you can walk into one of our service centers with proof of purchase, but it will cost you money. Since the phones were bought at about 30 euro's each, and the unlocking probably costs way more than that, it was no option.
So I tried to fix it myself. But it didn't work. I ended up with a couple of viruses on my computer, for trying to download tools from shady links.
So this morning I went to have another go at it. Again no luck. Booted into recovery, wiped everything (got the error messages) and then i was sick of it and literally threw the phone away.
Then this evening, I found this video on youtube and thought, maybe this wil also work on my phone.
https://frpbypass.net/unlock-frp-samsung-j3-pro-android-9-pie-sm-j330-frp-bypass-free/
So i inserted my sim with pin, took it back out and then i accidently pressed the powerbutton, so i could not even try to get into settings.
But then, when i turned the screen back on, i could through the normal installation, without entering the previous gmail account.
Im glad that i now have a fully funtioning phone, but just... HOW?
I'd like to hear if anyone knows something.