So, long story short, I just got off the phone with Samsung and Verizon and basically I'm looking at a turn around time of 3 weeks to have my phone sent to Samsung because some how my samsung account got unlinked with my phone. I went to do a factory reset today, not knowing this had happened, and now I'm completely locked out of my phone. The reactivation lock is preventing me from doing anything because my account and my phone aren't linked anymore. If anyone has any sort of workaround or knowledge of the verizon store being able to give me a loaner phone or whatever it would be greatly appreciated. I'm panicking pretty hard at the moment. I can't be without a phone for that long.
I have the same problem, I'm going to try to flash stock kitkat and use one of the working methods form there. Samsung's method is beyond flawed, they somehow don't seem to have the capacity to take care of this issue remotely and my phone is way out of warranty so no way am I paying them anything to fix this.
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Okay, googled, and bing'd the crap out of this and it looks like so far everyone who's had this issue has had to send their phones in for repair, but before doing that I thought I'd ask here aswell to see if anyone has been able to solve this problem.
I've had my HTC Surround for about a month now and this morning when I went to use it I noticed I couldn't read my emails, it said something like "Oops we were not able to retrieve your email." I thought no problem I'll just restart my phone. I turned it off, and turned it back on. Ever since then the phone has been stuck on the white HTC start screen. I've pulled the battery four times and tried restarting it. I've restarted it holding the volume up and down buttons and I get a bootloader screen (no option to hard reset). I can plug it into my computer on the bootloader screen and the computer recognizes the device as an HTC SD card. (This is nice to know seeing as I can, if I ever get the phone working again, load files on the phone's SD card that Zune won't let me) however this is bad because Zune will not recognize the phone.
Sooo, anyone else had this problem and been able to fix it themselves? I don't want to have to send it to HTC because I have no warranty. I bought the phone used. Any thoughts would be appreciated!
And this is running 7004, I have no unlocked the phone or tampered with it in any way. (yet)
Have you looked in the development forum for your stock ROM and tried flashing it from the bootloader?
I couldn't find a rom to flash. Maybe I will just use this as an opportunity to switch to Sprint and buy an Arrive. That way I can be done with ATT's crappy service.
I'm on my third surround now, with both previous ones dead with the exact same situation you have described. I called ATT, had them replace them on warranty for free. I'm waiting for this third one to die so I can get a different model
P.S. I tried flashing the stock ROM, hard resetting, and everything else trying to get both phones back to life but I ended up just having to warranty them. Call up ATT and have them send you a new one.
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
doejohn531 said:
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
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I had the same problem with my Surround a few months ago. Then I had another one that kept losing the data off the device. I'm on my third one now and it has been holding up for three months.
I also noticed in the store that all the display models of the phone were having the exact same issue.
I think they changed something up, as this new one seems to be hanging in there much better than the last two.
hi
i am new , post post post
My LG G2 stopped working last week. The screen totally went dead out of nowhere, and I went to the store and ordered a replacement. I have the new phone so everything is good, but how do I go about returning the old one? I rooted it like 2 weeks ago, how can I unroot without a working screen? The phone won't even connect as a usb device to my computer anymore (and I can't change the settings cause of the screen..).
Will verizon know it is rooted even if the screen doesn't work? I don't want to get shafted with a $500 charge just for rooting. I'm sure this has to have happened to people before so if anyone has any info I'd appreciate it.
mrgrowl said:
My LG G2 stopped working last week. The screen totally went dead out of nowhere, and I went to the store and ordered a replacement. I have the new phone so everything is good, but how do I go about returning the old one? I rooted it like 2 weeks ago, how can I unroot without a working screen? The phone won't even connect as a usb device to my computer anymore (and I can't change the settings cause of the screen..).
Will verizon know it is rooted even if the screen doesn't work? I don't want to get shafted with a $500 charge just for rooting. I'm sure this has to have happened to people before so if anyone has any info I'd appreciate it.
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Click to collapse
Throw it in download mode and get the KDZ or whatever it's called for your device. it'll install a completely stock ROM on your device.
the last time i had to return a phone for non-functionality after i'd gained administrator access, they didn't even look at the phone before they gave me a replacement. that's what my money's on here, too, especially with a broken screen and no usb function. they probably won't even attempt to repair it, it's just not worth it. they'll try to recover the precious metals from it and be done.
no promises of course, but that's my guess.
Hi, I didn't see a section specifically for active users. I hope I didn't overlook it.
I recently sent my phone off to the Samsung repair center in Plano, Texas. I cracked the glass around the camera and wanted to get it replaced. Well, when they sent me my phone back, it's stuck in some kind of factory binary mode. It says factory binary when booting up. IDK what that means, but it looks like some kind of testing mode. You can test all kinds of features, sounds etc. I sat on the phone with Samsung for an hour, and they couldn't figure it out. I pretty much can't use the phone in this mode, only testing. I can access my settings. I tried factory resetting about five times already. Nothing is working. I really don't want to have to send it off to them again.
Thanks in advance for anyone that can help me.
i have to break this URL up, because i dont have permission to post links yet....
i904.photobucket.com/albums/ac246/dpizz450/20150816_145256_zpsmeq9tadk.jpg
Best option is to bring your S6 Active back to Samsung for back job repair.
Hey all,
I'm admittedly not into the whole rooting scene, so I know very little about it... bear with me.
I have a Galaxy S6 with water damage to the screen, so I used my SquareTrade warranty to receive a replacement device. Just turned it on this morning and set it up, no problem - synced my Google account, re-installed my apps, etc. Then it popped up a message that Samsung had a major firmware update and that it needed to restart to complete the process, so I clicked restart and install.
Phone restarts, and doesn't come back on. Top left of the screen it says something about "Custom binary blocked by FRP Lock". I Googled this and found stuff coming up about rooting phones, but obviously that's not what I was even trying to do. Someone said if you try a hard reboot it can fix the issue, so I did that, but when I hard rebooted it a message came up warning me about the dangers of installing firmware from third parties and whatnot, but that I could proceed if I knew it was safe, so I did that. I also noticed in the top left of this screen it said "Knox Counter: 1 x 00500"
At this point it tells me it's installing and to not reboot the phone, but a half hour goes by with no progress. I Google the Knox counter thing and stuff comes up about rooting and voided warranties. I call Squaretrade, and speak to a specialist with broken English and try to explain. He says he'll send a replacement to me (and they can't guarantee that it will be a black S6 which I'm bummed about). I make it clear that I was not the one who "jailbroke" the phone because my concern is that Squaretrade will turn the device on, see the message and assume I did it and charge me the $750 replacement fee, believing me to have voided the warranty. He assured me that he made a note of it on the claim and that I shouldn't be charged... but I'm still worried about it.
Worst case scenario just in case something goes wrong and they try to charge me, I'd love to know what y'all think might have happened here. Do you think the previous owner of this phone (since the replacements are refurbished) tripped the Knox counter? Why did it work the first time I turned it on but then crash after I tried to install a firmware update? And when I receive the next replacement, how can I make sure this doesn't happen again?
Now I have TWO phones I'm on the line for sending back to SquareTrade (the original damaged phone and the replacement with the voided Knox counter) and I'm so paranoid that I'll get f**ked over somehow. Any input would be greatly appreciated!
Okey guys, im really confused.
A while ago I bought a batch of 11 samsung phones on an auction. Those were models Galaxy J3 and J5.
Next day i discovered that 4 of them had FRP lock. Action company said it was my own risk. Samsung said, you can walk into one of our service centers with proof of purchase, but it will cost you money. Since the phones were bought at about 30 euro's each, and the unlocking probably costs way more than that, it was no option.
So I tried to fix it myself. But it didn't work. I ended up with a couple of viruses on my computer, for trying to download tools from shady links.
So this morning I went to have another go at it. Again no luck. Booted into recovery, wiped everything (got the error messages) and then i was sick of it and literally threw the phone away.
Then this evening, I found this video on youtube and thought, maybe this wil also work on my phone.
https://frpbypass.net/unlock-frp-samsung-j3-pro-android-9-pie-sm-j330-frp-bypass-free/
So i inserted my sim with pin, took it back out and then i accidently pressed the powerbutton, so i could not even try to get into settings.
But then, when i turned the screen back on, i could through the normal installation, without entering the previous gmail account.
Im glad that i now have a fully funtioning phone, but just... HOW?
I'd like to hear if anyone knows something.