Recent VOIP call quality issues on T-Mobile Service - T-Mobile Samsung Galaxy S7 Questions & Answers

My work has an Asterisk server that I connect to using the Linphone app (also tried Zoiper and CISisSimple, all apps have the bad quality.) It started about a week ago. Other people can hear me fine but on the receiving end the sound is heavily garbled. VOIP apps show heavy packet loss on the receiving end (about 50%.) Asterisk server uses UDP. I am thinking T-Mobile did something to their towers that may be causing UDP packet loss. Can anyone else confirm? I'm using the G930-F but had a co-worker report the same problem and he is on G930-T.

weirddan455 said:
My work has an Asterisk server that I connect to using the Linphone app (also tried Zoiper and CISisSimple, all apps have the bad quality.) It started about a week ago. Other people can hear me fine but on the receiving end the sound is heavily garbled. VOIP apps show heavy packet loss on the receiving end (about 50%.) Asterisk server uses UDP. I am thinking T-Mobile did something to their towers that may be causing UDP packet loss. Can anyone else confirm? I'm using the G930-F but had a co-worker report the same problem and he is on G930-T.
Click to expand...
Click to collapse
I have the same problem with the S7 G930T and with the S6 G920T

med29 said:
I have the same problem with the S7 G930T and with the S6 G920T
Click to expand...
Click to collapse
I switched to AT&T and the problem went away. Had them pull a SIM out of one of their demo phones for me to test and it worked so I switched.

Related

Calls dropped when EDGE data is present? WTF

So I switched from a blackberry to a Nexus S and I've been using the phone for about 3 months. During that time people have told me they can't get through to me so I did some research and found that once data useage over EDGE is present, calls won't come through? That is absurd to me as calls are far more important than loading a webpage.
I have found nothing to cure this as it seems that unless you have 3G then the smartphone on EDGE is pointless. I did some testing with my blackberry and it seems that since it's such a crappy device for browsing etc. the EDGE does not stay connected long enough to send the call to voicemail, as it is only active for a few seconds to receive or send an IM or email etc.
There is no 3G in Grenada where I am from and this issue is making me regret buying the Nexus S. It's a wonderful device but if it can't receive calls all the time then it's a brick to me.
Is there any workaround to this issue which gives priority to receiving calls over completing a data task?
luvnish said:
So I switched from a blackberry to a Nexus S and I've been using the phone for about 3 months. During that time people have told me they can't get through to me so I did some research and found that once data useage over EDGE is present, calls won't come through? That is absurd to me as calls are far more important than loading a webpage.
I have found nothing to cure this as it seems that unless you have 3G then the smartphone on EDGE is pointless. I did some testing with my blackberry and it seems that since it's such a crappy device for browsing etc. the EDGE does not stay connected long enough to send the call to voicemail, as it is only active for a few seconds to receive or send an IM or email etc.
There is no 3G in Grenada where I am from and this issue is making me regret buying the Nexus S. It's a wonderful device but if it can't receive calls all the time then it's a brick to me.
Is there any workaround to this issue which gives priority to receiving calls over completing a data task?
Click to expand...
Click to collapse
What ROM? Kernel? Radio?
The phone is not rooted, running the 2.3.2 version, the OTA update to 2.3.3 has not presented itself as yet.
luvnish said:
The phone is not rooted, running the 2.3.2 version, the OTA update to 2.3.3 has not presented itself as yet.
Click to expand...
Click to collapse
dont get your hopes up. OTA for that ROM is pretty slow, you can manually update it by going to the 2.3.3 links thread in this section. no need to root to update, this update will supply you with a new baseband that will help
Are you aware of the issue I am speaking about? Where the phone does not receive phone calls when an EDGE data conenction is present? From my research it happens to a lot of smartphones where EDGE/GPRS is used even the iPhone, since the radio is shared for EDGE data use and GSM calls.
How do you know the new baseband will help to resolve the issue? In what way?
Thanks for your responses so far.
luvnish said:
Are you aware of the issue I am speaking about? Where the phone does not receive phone calls when an EDGE data conenction is present? From my research it happens to a lot of smartphones where EDGE/GPRS is used even the iPhone, since the radio is shared for EDGE data use and GSM calls.
How do you know the new baseband will help to resolve the issue? In what way?
Thanks for your responses so far.
Click to expand...
Click to collapse
Because 2.3.2 to 2.3.3 includes a new baseband (radio) update and various bug fixes.
It could be a bug that is fixed in 2.3.3... hence, the new radio/baseband update. (Duh!)
It's pretty obvious you don't know what a baseband is. It's the thing thats responsible for your phone's reception/3G/EDGE/etc signal. So yes, I'm aware of what you're talking about but you're not aware about what I'm talking about.
Not being arrogant or anything but I shouldn't of even responded back to you because you responded pretty rudely to me.
To be honest I didn't mean to sound rude in any way. I sincerely apologize if you took it that way and appreciate your response. The reason I asked is because you did not speak to the issue I was trying to address about the EDGE/GSM not working when the other is working, and I was hoping to hear your thoughts on it.
luvnish said:
To be honest I didn't mean to sound rude in any way. I sincerely apologize if you took it that way and appreciate your response. The reason I asked is because you did not speak to the issue I was trying to address about the EDGE/GSM not working when the other is working, and I was hoping to hear your thoughts on it.
Click to expand...
Click to collapse
I did speak to you about the issue. The possible fix would be upgrading to 2.3.3 which would provide you with the newest and latest radio (baseband). The newest baseband includes significant signal improvements and it could fix your problem (big chance it would).
Is this a hardware limitation of sharing the same chip for phone/data or can it also be fixed by software?
dhp said:
Is this a hardware limitation of sharing the same chip for phone/data or can it also be fixed by software?
Click to expand...
Click to collapse
its just 'his' problem.. i don't have any problems with calling on EDGE, internet doesnt affect your calls unless you're using WiFi VoIP (or anything related)
It's widely known that on edge, when data is actively transmitted, calls will get kicked right to voice mail. Not much you can do about it.
I upgraded to 2.3.3 last night as suggested and did some testing. When I would load a webpage, while loading EDGE would be lit green and the up and down arrows will be lit showing EDGE activity, I called the phone about 5 times during this process and no call would go through. As soon as the webpage was done loading and the EDGE arrows stopped blinking, the call came through. Tried this multiple times with different apps that use EDGE and while syncing or refreshing such as the Facebook app, no calls would come through once EDGE data was in use.
I did some research and it seems that's just how EDGE works, it gives preference to the data connection and calls get bumped to voicemail once the data connection is active on the device at the time. I know both data and voice can't work at the same time but I was hoping that it would register the call coming in and bump the data off, receive the call, and resume data after, but it doesn't.
Thanks for your help guys, and for the confirmation RogerPodacter, my research indicated such.

AT&T LTE network blocking certain apps and websites

This thread is in semi-referance to the thread" AT&T has something in this phone" The conversation went towards saying carrierIQ was causing the problem, however after testing I can verify this isnt the issue.
Went down to the local AT&T store and spoke with the manager and showed them the problem of pulling up justin.tv on the phone. We also verified that it didnt work on their floor models of the Skyrocket and also the Vivid. He was clueless. We tried the website on the Galaxy S 2 sitting next to the skyrocket and it worked fine as well as the iPhone 4S, etc. He changed the IMEI number of the phone on my att account to the standard Galaxy s2 and gave me a new sim card then justin.tv pulled up just fine on my skyrocket. So....its verified that the problem IS with the LTE APN settings as well as the IMEI number that AT&T has on file for the phone.
I have also had problems with using the Redbox app to reserve DVD's for pickup not working over the AT&T LTE network. Also have problems with Facebook and Netflix not working over the LTE network, however this is more sporadic.
Does anyone else have any other websites that do NOT work over the LTE network besides Justin.tv?
I do not think this has anything to do with carrierIQ either. I have rooted the phone since then and installed a ROM that had carrierIQ removed. Still gettting the same issue.
AT&T has issued me a credit for $30 to compensate me for the unlimited internet package on my account and have escalated the claim to a supervisior.
The rep told me that they can only guarantee that any ATT phone will only pull up att.com and thats it. They do not guarantee any websites to work nor any apps.
Did you try changing the APN settings?
http://forum.xda-developers.com/showthread.php?t=1342159
hmmm, justin.tv works fine on mine.
I've never read that it was a CIQ issue. It's always been reported to be an issue with APN. PTA to be specific. You can manually create a HSPA and MMS APN and Justin.tv works just fine. The link above is a good source of info...
I also get a "web page not available" screen on Justin.tv when trying to access over LTE in Dallas.
Stea1th said:
hmmm, justin.tv works fine on mine.
Click to expand...
Click to collapse
Make sure you are using the stock browser over LTE network - its guaranteed not to work
just got my skyrocket in chicagoland, had my account provisioned by an at&t rep over live chat because it didnt work with data. I moved from iphone unlimited enterprise to smartphone data unlimited enterprise (same price); and the rep needed my IMEI and SIM card number; after a restart the data worked.
so far:
visiting justin.tv
via android browser -- bad request doesnt work.
via firefox mobile -- works.
via opera mobile -- works.
It looks like they are blocking certain stations on TuneIn Radio, I cannot stream 1310 The Ticket in Dallas unless on WiFi, but other stations work
madmike23 said:
Did you try changing the APN settings?
http://forum.xda-developers.com/showthread.php?t=1342159
Click to expand...
Click to collapse
If you change the APN settings to HSPA+ that defeats the entire purpose of having an LTE phone. At that point, you may as well go exchange the Skyrocket for the normal Galaxy S2. Correct me if I am wrong?
I was told by the manager of the AT&T store that changing the APN settings will eventually result in the phone not being able to connect to the network at all.....because you should be subscribed to an LTE data package on your AT&T account. They have different coding for LTE and HSPA, so if they dont match it results in your connection not working at all. (At least this is what I have been told)
haroonie said:
just got my skyrocket in chicagoland, had my account provisioned by an at&t rep over live chat because it didnt work with data. I moved from iphone unlimited enterprise to smartphone data unlimited enterprise (same price); and the rep needed my IMEI and SIM card number; after a restart the data worked.
so far:
visiting justin.tv
via android browser -- bad request doesnt work.
via firefox mobile -- works.
via opera mobile -- works.
Click to expand...
Click to collapse
I can also verify that Justin.tv works via Firefox mobile but not the stock browser with no APN or other settings changing within the phone. Odd...
alejate76 said:
If you change the APN settings to HSPA+ that defeats the entire purpose of having an LTE phone. At that point, you may as well go exchange the Skyrocket for the normal Galaxy S2. Correct me if I am wrong?
Click to expand...
Click to collapse
That is true, but you're not connecting at all... that's why you can try to change it and see if it works. A lot of us are using this work around until something is done about it. Data problems everywhere- multiple forums and websites addressing this issue. In a perfect world, if we had a perfectly running LTE network, I'm sure none of us would want to use this work-around either. But we do what we gotta do...
madmike23 said:
That is true, but you're not connecting at all... that's why you can try to change it and see if it works. A lot of us are using this work around until something is done about it. Data problems everywhere- multiple forums and websites addressing this issue. In a perfect world, if we had a perfectly running LTE network, I'm sure none of us would want to use this work-around either. But we do what we gotta do...
Click to expand...
Click to collapse
Yea - understood. It's disappointing =/
Does your connection seem stable? Was told by AT&T that changing the APN settings would result in the phone not working at all because the line isn't provisioned for the HSPA network. However, I'm learning to take everything AT&T says with a grain of salt. Every rep you talk to will tell you something completely different.
Does visual voicemail work with HSPA APN?
alejate76 said:
However, I'm learning to take everything AT&T says with a grain of salt. Every rep you talk to will tell you something completely different.
Click to expand...
Click to collapse
All LTE devices are provisioned to fall back to HSPA+ and other legacy networks and changing the APN to "phone" would just limit your device from accessing LTE network and keep it on HSPA+ or older.
AT&T rep has no idea how these things work. next time try to talk to level 3 tech or someone actually knowledgable.
Tried the phone setting per your suggestion, thanks. Internet worked but no mms.
This situation with these phones and the LTE network is like buying a fast sports car that won't shift out of 2nd gear. LOL. What's the point of having it? If it cannot connect to LTE and work as advertised I'll prob just return it.....
jbsg02 said:
It looks like they are blocking certain stations on TuneIn Radio, I cannot stream 1310 The Ticket in Dallas unless on WiFi, but other stations work
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Click to collapse
I was wondering this too! I had problems getting The Ticket on Thursday over LTE, but I thought I remembered having the same problem on my home wifi. Maybe I didn't have the wifi turned on.
Testing right now, I'm still not getting The Ticket over LTE, it worked fine on my wifi this morning.
EDIT: I'm trying other radio stations in TuneIn Radio Pro and some work while others don't. I don't see any pattern yet, other than Cumulus stations not working (the power of Cumulus). I wonder if that has anything to do with it? I know that The Ticket is listed in my Android app and iPad App, but not on Google TV or Roku, so it leads me to believe they have some kind of channel provisions in their contract.
alejate76 said:
Yea - understood. It's disappointing =/
Does your connection seem stable?
Click to expand...
Click to collapse
Yes, it's stable. I'm not on an LTE network yet (as a lot of us), but with the wap.cingular APN, our MMS is working.
Jrockttu said:
I was wondering this too! I had problems getting The Ticket on Thursday over LTE, but I thought I remembered having the same problem on my home wifi. Maybe I didn't have the wifi turned on.
Testing right now, I'm still not getting The Ticket over LTE, it worked fine on my wifi this morning.
EDIT: I'm trying other radio stations in TuneIn Radio Pro and some work while others don't. I don't see any pattern yet, other than Cumulus stations not working (the power of Cumulus). I wonder if that has anything to do with it? I know that The Ticket is listed in my Android app and iPad App, but not on Google TV or Roku, so it leads me to believe they have some kind of channel provisions in their contract.
Click to expand...
Click to collapse
I used to listen to The Ticket through TuneIn Radio when I was with Sprint, so I think it must be an AT&T issue
jbsg02 said:
I used to listen to The Ticket through TuneIn Radio when I was with Sprint, so I think it must be an AT&T issue
Click to expand...
Click to collapse
I've listened to The Ticket on TuneIn since at least April 2010 when I got my Nexus One. I can't remember if I used TuneIn on my iPhone before that or another app. It's always been on AT&T 3G in Dallas.
It's not an overall AT&T issue, more specifically it's an AT&T LTE issue. It seems that it's directly related to the filtering of traffic that others are posting about in this thread.
justin.tv works for me on the stock browser but only if I'm connected to my local wifi network. If I try 4g, or 3g on stock it kicks back a bad request.
Not true unless you enter wrong apn info
alejate76 said:
If you change the APN settings to HSPA+ that defeats the entire purpose of having an LTE phone. At that point, you may as well go exchange the Skyrocket for the normal Galaxy S2. Correct me if I am wrong?
I was told by the manager of the AT&T store that changing the APN settings will eventually result in the phone not being able to connect to the network at all.....because you should be subscribed to an LTE data package on your AT&T account. They have different coding for LTE and HSPA, so if they dont match it results in your connection not working at all. (At least this is what I have been told)
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I727 using XDA App

Updating over LTE/3G?

I got my edge the day it came out and I've been having this problem where my apps don't sync or update over Sprints network. Apps like Bleacher Report, Facebook, Gmail, etc. I receive kiks just fine while the the phone is idle on 4G but nothing else syncs. After I got home from work today, my WiFi connected and all these emails and notifications popped up and they had a previous timestamp. My background data restriction is off and for every app too. I did the 78268 or whatever and still nothing. My network was set to automatic and I just switched it to LTE/CDMA to see if it works. Has this happened to any of you guys??
Sent from my Samsung Galaxy S6 Edge
syed239 said:
I got my edge the day it came out and I've been having this problem where my apps don't sync or update over Sprints network. Apps like Bleacher Report, Facebook, Gmail, etc. I receive kiks just fine while the the phone is idle on 4G but nothing else syncs. After I got home from work today, my WiFi connected and all these emails and notifications popped up and they had a previous timestamp. My background data restriction is off and for every app too. I did the 78268 or whatever and still nothing. My network was set to automatic and I just switched it to LTE/CDMA to see if it works. Has this happened to any of you guys??
Sent from my Samsung Galaxy S6 Edge
Click to expand...
Click to collapse
I think there is def something going on i experience sorta the same stuff, sometimes i can reboot the phone and then all my emails and stuff come in. 2 weeks ago with the m7 i would wake up and usually have about 10 emails and notifications. Not anymore for some reason its like it stops the data connection.
I've got the same issue. I have no idea what is going on. I want to say it's a sprint issue but I really think Its a Samsung issue with the radios. I have moved my preferred network to home and disabled Roaming. I am hoping this helps. I think he has to do with how Spark passes off to LTE and 3G.
skinneejay said:
I've got the same issue. I have no idea what is going on. I want to say it's a sprint issue but I really think Its a Samsung issue with the radios. I have moved my preferred network to home and disabled Roaming. I am hoping this helps. I think he has to do with how Spark passes off to LTE and 3G.
Click to expand...
Click to collapse
Yeah I also can't use data while in the middle of a call. I'm going to take it to Sprint and see if its a SIM issue or their network. Since so many people are having this problem, its most likely Sprint unless Samsung made a bunch of defective devices lol
Sent from my Samsung Galaxy S6 Edge
syed239 said:
Yeah I also can't use data while in the middle of a call. I'm going to take it to Sprint and see if its a SIM issue or their network. Since so many people are having this problem, its most likely Sprint unless Samsung made a bunch of defective devices lol
Sent from my Samsung Galaxy S6 Edge
Click to expand...
Click to collapse
You can't use data during a call on any Spark device to my knowledge, because those devices only have the one radio. It can't do LTE while also doing 1X (SVLTE). Whenever VoLTE becomes widespread this won't be a problem.
Yea you can't use data and voice at the same time. It's always been this way. I'm just pissed I'm missing emails and notifications. I switched my network preferences to see if that helps.
found a workaround for this
Having the same problem here and this is my second one with the problem (exchanged the first one because of the screen rotation issue).
I installed Hotspot Shield from the play store and now my notifications from all apps are coming in in a timely manner. It makes your battery drain faster though. Hopefully Sprint will push an update to fix this soon. In the meantime this works, at least for me.
astroblaser said:
Having the same problem here and this is my second one with the problem (exchanged the first one because of the screen rotation issue).
I installed Hotspot Shield from the play store and now my notifications from all apps are coming in in a timely manner. It makes your battery drain faster though. Hopefully Sprint will push an update to fix this soon. In the meantime this works, at least for me.
Click to expand...
Click to collapse
I just switched my network mode to CDMA only and now notifications come through on 3G and my battery has been better since I switched the setting. Still would love the fix
Sent from my Samsung Galaxy S6 Edge

Network Drops when Texting

When I'm engaged in an SMS conversation using the built-in Messenger app, my mobile network keeps dropping. When I try to send a text, it says that I need to insert a SIM card, and the connection bars show I have no connection. If I wait a few seconds, my network connection re-establishes and I can send texts. Interestingly, when it says I have no connection and I can't send texts, I can still receive them.
I've only noticed this happening when I'm texting.
Does this sound like a faulty SIM card, or could it be an issue with my phone? I'm with Bell in Canada on a 32 GB Pixel.
EDIT: I just noticed that this will sometimes happen if I've had my phone in my pocket for a while. I'll pull it out and the network connection will be dropped when the screen comes on, only to reconnect after a few seconds.
Are you in Toronto by any chance? On Telus? I've been having the same issue since late last week. Only happens in Toronto. On my commute to Burlington, everything is fine as soon as I get passed Etobicoke.
The issue for me is mostly on LTE+. That's causing the biggest headache. 3G and LTE seem to be fine. And again, only in Toronto. Outside the city everything (LTE+, LTE and 3G) all work fine.
The only workaround I have while Telus is looking in to it is to use 3G while I'm at home on the Danforth.
Mike
mikeneri said:
Are you in Toronto by any chance? On Telus? I've been having the same issue since late last week. Only happens in Toronto. On my commute to Burlington, everything is fine as soon as I get passed Etobicoke.
The issue for me is mostly on LTE+. That's causing the biggest headache. 3G and LTE seem to be fine. And again, only in Toronto. Outside the city everything (LTE+, LTE and 3G) all work fine.
The only workaround I have while Telus is looking in to it is to use 3G while I'm at home on the Danforth.
Mike
Click to expand...
Click to collapse
I'm in downtown Toronto on Bell. I haven't noticed this happen at home in the suburbs, although I use my phone a lot less when I'm not downtown.
madchemistto said:
I'm in downtown Toronto on Bell. I haven't noticed this happen at home in the suburbs, although I use my phone a lot less when I'm not downtown.
Click to expand...
Click to collapse
So it sounds like the same issue. Telus and Bell share towers, so that makes sense. And you're having issues in the city but not in the 'burbs. The same issue I'm having.
mikeneri said:
So it sounds like the same issue. Telus and Bell share towers, so that makes sense. And you're having issues in the city but not in the 'burbs. The same issue I'm having.
Click to expand...
Click to collapse
Well, at least it's probably not a defect with the phone!
Just received an OTA update (NDE63V) that, supposedly, has an updated cell radio. I'll know in a few hours if this has any effect with my issue... As usual, phone is working fine right now in Hamilton.
mikeneri said:
Just received an OTA update (NDE63V) that, supposedly, has an updated cell radio. I'll know in a few hours if this has any effect with my issue... As usual, phone is working fine right now in Hamilton.
Click to expand...
Click to collapse
I just got the OTA as well, but it doesn't seem to have resolved the issue.
Yup. Didn't work for me either.
Are you on band 4? There have been reported issues with that band.
Sent from my Nexus 7 using XDA-Developers mobile app
chrisinsocalif said:
Are you on band 4? There have been reported issues with that band.
Sent from my Nexus 7 using XDA-Developers mobile app
Click to expand...
Click to collapse
When I run LTE Discovery, it says the LTE band is unknown.
The problem in Canada seems to be affecting both Bell and Telus subscribers on band 4. Google the Pixel's band 4 problem, you can read more.
Sent from my Nexus 7 using XDA-Developers mobile app
The primary problem reported:
Here: https://productforums.google.com/forum/#!topic/phone-by-google/QTr1T3d42...
Here: https://productforums.google.com/forum/#!topic/phone-by-google/OxkJ1Sn6i...
Here: http://forum.xda-developers.com/pixel-xl/help/problems-lte-t3494517
Im on Sprint in New Jersey and i have the same problem. At the airport my LTE connects and disconnects every 45 secs
Sent from my Pixel using XDA-Developers mobile app
Google acknowledges the problem and working on an update to fix the issue.
Sent from my Nexus 7 using XDA-Developers mobile app
chrisinsocalif said:
Google acknowledges the problem and working on an update to fix the issue.
Sent from my Nexus 7 using XDA-Developers mobile app
Click to expand...
Click to collapse
Here's hoping they come out with a fix soon! I'm just glad it's not a defect and something that can be fixed.
I used the support feature on the google pixel phone today and a rep from google called me after requesting a callback. The chat feature was greyed out on my phone. When I brought up the issue of network randomly dropping throughout the day, the rep said this was the first time they've heard of the issue. After going over the issue of my network connection randomly dropping and reconnecting, sometimes accompanied with the triangle icon saying there is no sim card inserted in the phone, the rep called my service provider and left me with them to resolve the issue instead. They said it had to be something with the service provider and not the phone. I'm with Koodo Mobile which is a subsidiary of Telus. The Koodo rep did some testing and had me add a new APN to see if that would stabilize the connection but that didn't do anything. They said it's more likely an issue with the phone because it's connecting to the network but not sustaining the connection.
I've tried swapping out a new sim card hoping it was a faulty sim and that didn't fix it either. A factory reset also didn't do anything. I've confirm the sim and network wasn't an issue when I inserted my sim into my friend's iPhone 6s. There was no connection drop within the 15min sample size. I then used my friend's sim card on my google pixel, he's on Bell's network and the connection did drop within 10mins. We contacted a friend who works with Bell's networking service and he said this was the first time he's heard of this issue and there's been no report on his end of this. He doesn't work at the customer service level so he doesn't know if any pixel connection issues are being reported and brought up to a higher level. I should mention I'm in Toronto so there's no lack of cell towers around for a bad connection.
I'm going to see if I can borrow a Rogers sim card this week for some more testing to see if it's only dropping on the Bell/Telus network as others are reporting. Right now it's very frustrating, I don't know if it's a hardware issue or software issue.
I know it doesn't fix the problem but have you tried to drop to 3g until they fix the towers there? Should at least be less frustrating if it's specific to LTE.
madchemistto said:
Here's hoping they come out with a fix soon! I'm just glad it's not a defect and something that can be fixed.
Click to expand...
Click to collapse
That's only what a Google rep said. Hopefully it's not a defect that can be fixed via an update.
The latest update seems to have fixed the problem!
I'm on Virgin, also in Toronto, same symptoms. No change with latest update either

Verizon S10e no longer works on Verizon after outage? Works on Mint sim (Tmobile) no problem.

Hi,
Suddenly on Tuesday when Verizon had the outage in NY my phone started not being able to make calls, data didn't work and visual voicemail stopped working completely but texts worked intermittently. I spent hours resetting my phone network, clearing cache and got no where. Intermittently I could make calls over wifi. I noticed my signal kept going from signal to no signal at all? After several more days of verizon support and engineers visual voicemail started working for new voicemails bit old ones were grayed out. Then today after switching to a new 5g simcard and 4.5 more hours they gave up and said my phone is under warranty and they are sending a new one (assumed refurbished). The odd thing is texts still work over wifi but no data or calls? I also have a Verizon network extender.
Any idea what in the world is going on? Is it Verizon that caused this or my radio in the phone?
Would it be better to send my phone to Samsung for repair or keep the assumed refurbished one from Verizon as my original warranty didn't end until November 2023?
I tried looking around for others with this issue. Is it causation or coincidence this happened during an outage?
Maybe this has something to do with it?
verison layoffs - Google Search
S10eandtears said:
Suddenly on Tuesday when Verizon had the outage in NY my phone started not being able to make calls, data didn't work and visual voicemail stopped working completely but 192.168.100.1 192.168.1.1 texts worked intermittently. I spent hours resetting my phone network, clearing cache and got no where. Intermittently I could make calls over wifi. I noticed my signal kept going from signal to no signal at all? After several more days of verizon support and engineers visual voicemail started working for new voicemails bit old ones were grayed out. Then today after switching to a new 5g simcard and 4.5 more hours they gave up and said my phone is under warranty and they are sending a new one (assumed refurbished). The odd thing is texts still work over wifi but no data or calls? I also have a Verizon network extender.
Any idea what in the world is going on? Is it Verizon that caused this or my radio in the phone?
Would it be better to send my phone to Samsung for repair or keep the assumed refurbished one from Verizon as my original warranty didn't end until November 2023?
I tried looking around for others with this issue. Is it causation or coincidence this happened during an outage?
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Since you mentioned that your phone's signal was intermittently going from signal to no signal at all, it suggests that there may have been disruptions in the network coverage or connectivity in your area during the outage. This could explain why you were unable to make calls or use data on your phone.
SAMI_AI202 said:
Since you mentioned that your phone's signal was intermittently going from signal to no signal at all, it suggests that there may have been disruptions in the network coverage or connectivity in your area during the outage. This could explain why you were unable to make calls or use data on your phone.
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You k ow
MrGoodtunes said:
Maybe this has something to do with it?
verison layoffs - Google Search
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You know I was told an engineer would follow up with me a second time and they never did which is why I escalated things. In total I spent over 16 hours. Seeing the layoffs, I wondered if someone there was like OK want to fire me let me ruin your system on the way out.
SAMI_AI202 said:
Since you mentioned that your phone's signal was intermittently going from signal to no signal at all, it suggests that there may have been disruptions in the network coverage or connectivity in your area during the outage. This could explain why you were unable to make calls or use data on your phone.
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Click to collapse
I thought the same thing at first but then the other lines I have all iphones had no issue after Tuesday somehow. It seems to be something on their end though as how could some voicemails be locked and other not?

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