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Phone keeps turning itself off. Has anyone else experienced this?

I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?

Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.

ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
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Doesn't sound daft it's a great Idea. I have blu-tack on the slide off cover at the bottom to keep it from jiggling as one of the plastic clips broke. I will probably test another battery because they aren't exactly expensive. Do you know anything about HTC's warranty int he uk ben_pyett? Thanks for the help

sharpinator said:
Doesn't sound daft it's a great Idea. I have blu-tack on the slide off cover at the bottom to keep it from jiggling as one of the plastic clips broke. I will probably test another battery because they aren't exactly expensive. Do you know anything about HTC's warranty int he uk ben_pyett? Thanks for the help
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I have heard multiple users that they simply rang HTC up, complained that battery didn't work and got a new one sent out.....so try that....and attempt if possible to hang on to old one, as if it turns out to be device, you get a free battery

Same issue for me, it drove me nuts. Turned out to be a faulty battery when sent off to HTC/Vodafone for repair. They replaced it so I wonder if it's a known issue.
Sent from my Desire S using xda app-developers app

ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
This.
My phone used to shut down randomly and I searched and found out that it is due to the bad design of battery placement in this phone. All I had to do was put a small piece of paper and it has never shutdown till then.

I'm definitely going to try this, I've been getting lots of resets and I'm relieved it's not a rom issue
edit: how many times did you guys fold the paper over?

ben_pyett said:
Sounds daft but I'd put a piece of folded paper on top of the battery to ensure it has perfect contact and isn't able to move at all.....I have heard of others who have experienced this issue.
I would also see if you could get another battery for a short time and try that just to rule out that it is an issue with the battery.
Click to expand...
Click to collapse
i had issues with my phone turning off too, had it slightly wet at one point so i took it to a phone repair joint, they replaced a few things charged me and it had the same problems afterwards, a test battery proved it was the bloody battery all along!
the tech there let me know our batteries have a soft edge that when pushed up hard against the battery slot it slightly deforms, seems like a bad design if you look at the battery up close you can see one where the edges get pushed in a bit, (well on mine anyway) the test battery i borrowed didn't have the edges pushed in.

Had this problem too. Paper did the trick.

My HTC 828 is always going off by itself, once I open the camera or put on my mobile data the phone goes off please what should I do?

Me too have same problem..My HTC desire 828 dual sim turning off automatically, mostly when I play any videos or turning on camera. Tried factory reset many times but no use..

HTC 828 ramdomly switching off on data use, battery drains off
I also have the same problem...whenever I use apps which use data, the phone goes switch off and many times when I switch on the phone, apps starts optimizing again and again...sometimes battery drains off immediately...please help me...whats the issue...

Phone switching off itself. Nearly same problem is what I face with this HTC 828
theguitarman94 said:
I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Click to expand...
Click to collapse
Nearly same problem is what I face with this HTC 828 desire
Never knew that HTC would let me that down
Worst company ever
The only reason this phone was with me was due to its good camera qualities else
This phone couldn't give any better loudness if not accompanied to speakers ....each time while watching any video I need speakers
Well ...this phone made me realise that it's not necessary that good priced phone are necessarily good
---------- Post added at 04:30 AM ---------- Previous post was at 04:26 AM ----------
theguitarman94 said:
I lock my phone and about 10 mins later I go to unlock it and the phone powers up meaning that it has been turned off. There is absolutely nothing wrong with the charge of the battery but it keeps doing this. The other week the phone wouldn't respond for about 5 hours I would touch it and the touch screen was completely dead. I locked the phone and then the screen went black and the touch buttons at the bottom lit up and that was it the phone crashed so I needed to restart it and it just wouldn't work. 5 hours later when I woke up it responded and Bare in mind I ran about 5 ruus to get the phone back to stock so it wasn't a software problem. So has anyone else experienced one of these problems. The random shutdown is my issue at the moment. I'm considering returning it for repair because isn't it true that htc have a 2 year warranty in the uk?
Click to expand...
Click to collapse
Nearly same problem is what I face with this HTC 828 desire
Never knew that HTC would let me that down
Worst company ever
The only reason this phone was with me was due to its good camera qualities else
This phone couldn't give any better loudness if not accompanied to speakers ....each time while watching any video I need speakers
Well ...this phone made me realise that it's not necessary that good priced phone are necessarily good
What should I do to get rid of this problem
(Before I resell it)
My battery couldn't be removed
So the solution of paper couldnt be fine with it
:crying:

hi have same issue on my htc d820ts so i flashed it with new firmware and check the battery connector or power supply area its ok but phone issue is same so please if some one have any idea help me

Dead Flash? No problem!

Hiya,
I just replaced the flash on my G2. I bought it from KR-Net on ebay for USD$6. They sent me the tiny replacement board and even included the tools I needed to take apart the back of the phone and pop the case.
From getting the envelope to having my phone back to 100% was about 15 minutes.
Anyone who can turn a screwdriver can do this fix.

I've had several occasions where my flash stopped working, and all it took was a reboot. I would check if it's that before doing any hardware adjustments.

C_Adamanteus said:
I've had several occasions where my flash stopped working, and all it took was a reboot. I would check if it's that before doing any hardware adjustments.
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Click to collapse
Mine was definitely dead. I went through the obvious checks.

flinkisme said:
Mine was definitely dead. I went through the obvious checks.
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Click to collapse
That must have been frustrating. Atleast it all turned out well.

C_Adamanteus said:
That must have been frustrating. Atleast it all turned out well.
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Click to collapse
It was very frustrating. I don't take many pictures, but I used a flashlight app almost on a daily basis, as well as Instant Heart Rate Monitor. I thought about replacing only the LED, but I never read of anyone having a part number or of anyone who had replaced the LED.
It turns out that the LED is a miniscule SMD version on a very tiny PCB.
It honestly couldn't have been easier. True, I did need a magnifying glass, but that's only because my eyes are somewhat past their prime
Just three tiny torx screws and a plastic prybar (I think a guitar pick would also work) and the back case was off. Then I gently peeled up a bit of sticky copper that shields part of the board and the board pops right out.
I have learned my lesson: Don't use the LED Flashlight on the HIGH function, when the low beam is enough.

yeah everything you have to change, speaker and so forth are really easy on these, a plastic knife and 3 screws and you can access the things that break first, and they are cheap as hell to

I also replaced my flash recently. Was using the flash as a light when building a friend's new PC, but I sat it down with it on super-bright mode and forgot. About 20 minutes later, I picked the phone up and saw that it thought the light was on.
It may not have been the same eBay seller, but I got the same thing, for around 7 bucks, got the replacement light, "soft opening" tool to crack the case open, and the torx screw driver needed. I think they even sent me a tiny phillips screw driver, but was not needed.

Bookmarked, if I ever need it. Thanks so much!

My only problem is the void adhesive (can't recall the right word in english) on the screw...

I've noticed that the LED on the G2 (Or DZ if it makes a difference) is very bright, the brightest LED I've ever seen on a phone (On deathray mode, or high brightness mode on the torch app), is the replacement LED just as bright? Not that it really matters much but I'm just curious. Also how often did you use the LED and how long till it died?

Do you happen to know of somewhere that shows how to open the back case of the phone? I have some dust or something on my lens and can't figure it out.
Sent from my G2 running the random rom of the day.

JDogg1329 said:
I've noticed that the LED on the G2 (Or DZ if it makes a difference) is very bright, the brightest LED I've ever seen on a phone (On deathray mode, or high brightness mode on the torch app), is the replacement LED just as bright? Not that it really matters much but I'm just curious. Also how often did you use the LED and how long till it died?
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Click to collapse
both me and my girlfriend have had g2s for a long time, I use tourch constantly, just not on death ray and she use her camera like none other. neither one of use has burnt out our led but its hard to estimate how much
specificaly its been used. I gather it varies but should take a long time. I also gather a replacement led will be just as bright as they are probably oem as who would make an aftermarket one
alarmdude9 said:
Do you happen to know of somewhere that shows how to open the back case of the phone? I have some dust or something on my lens and can't figure it out.
Sent from my G2 running the random rom of the day.
Click to expand...
Click to collapse
you need a t5 scredriver and a guitar pick (or similar) if you can't figure it out just look for a youtube video
Sent from my HTC Vision using xda premium

Good to know, so I can use the high brightness mode without worrying too much

Well, sure... But that two weeks without a light was annoying... Stick with low unless it's an emergency

Dropped phone , strange problem

Hey guys, I have a Nexus 5 that was dropped 5 floors down a lift shaft(wasnt me,was me dad,Im extremely careful with my stuff ) .
Anyways the display was still working and there was ZERO damage at all(thanks to the capdase cover that took a mild scratch and saved the rest of the phone, dont ask how).
The display showed washed out colours and a mild dead pixel for a few hours and next morning, it went back to normal like nothing happened.
This phone was used for 3-4 more weeks with minor washed out colours from time to time that went away after leaving the phone alone for a while until yesterday when it suddenly went crazy and became extremely washed out with a pinking-purple hue but still usable , which once again went back to normal once again after leaving it in standby for an hour, to my shock.
I love the Nexus 5 and I swapped out the data and sim to the Redmi Note 3 just to be sure since its for a parent and I decided to keep the phone to experiment and repair DIY style if possible since the phone is an absolute legend.
So my question is , is this a display issue, display ribbon issue, motherboard issue or the charging cable assembly thats at fault(saw it on youtube, helped some people for some reason).
I dont mind spending a bit for a new display but Im skeptical of fakes and I dont want to waste money without any solution.
My last resort is to sell and buy another Redmi Note 3 but I dont like its camera, thats the only drawback and I already have one RN3 in the household.
Any suggestions?
Keep in mind this phone is still working and again shows no signs of display issues and it comes and goes randomly and even when it does, it doesnt affect working or anything at all and is fully operational.
Mods sorry if its the wrong section or something, Im new here. couldnt see anyone else with the same issue as me either, so created this.

Have you opened it and checked the connections? It might be functioning, but it is faulting, something is dying. 5 floors is quite a drop, something must have gotten bashed up in the fall. Seems it would be difficult to pinpoint what exactly, but at least you could check connections on the motherboard.

If the connections look okay, my best guess would be a screen replacement. I have replaced 4 phones with a display from Aliexpress. Yes, the Aliexpress screens don't look as good as the original but it is sometimes hard to spot the difference unless you have the Ali screen right next to an original screen.

Maybe is the flex, displays are so boolean, they dont **** for no reason and when they do, theyll do it forevah i thought.
But walter-ver (like a chinese said), u can try to force any kind of error by messing with the phone while is on, i mean touching and moving the flex to isolate the problem and then proceed.
Is like scientist do their homework haha lol
Sent from my Nexus 5 CAF using Tapatalk

Green and purplish screen?

This is what my son's One Plus 7pro screen looked like one morning. No physical damage just unreadable display. I hooked up a HDMI cable to a monitor and it displays fine so it's not software. Touches are responsive and I have called customer support with no solution. I did a factory reset and it still had the issue so definitely not software related. Didn't use the phone for about three days and now it's working fine. Am I going to have this issue again? Anyone heard of this problem with a purple and greenish display?

Probably something wrong with the LCD or LCD cable

Looks like screen burn-in to me.

CurlyApple said:
Looks like screen burn-in to me.
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It's less than a month old and the images changes just can't make crap out

jhnsn283 said:
It's less than a month old and the images changes just can't make crap out
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Click to collapse
In that case it's probably a faulty ribbon cable or something similar, can't see much more from what info we have
(Also, do ask if he had left the display on for a long time, maybe overnight, on high brightness. If so, it's a burnt screen.)

jhnsn283 said:
It's less than a month old and the images changes just can't make crap out
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Click to collapse
I think the network has been replaced by a new machine if it is in warranty

jhnsn283 said:
This is what my son's One Plus 7pro screen looked like one morning. No physical damage just unreadable display. I hooked up a HDMI cable to a monitor and it displays fine so it's not software. Touches are responsive and I have called customer support with no solution. I did a factory reset and it still had the issue so definitely not software related. Didn't use the phone for about three days and now it's working fine. Am I going to have this issue again? Anyone heard of this problem with a purple and greenish display?
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Click to collapse
Heya, I have the exact same issue with my One Plus 7t Pro. The screen looks exactly like that and is perfectly responsive (except the fingerprint reader can't recognise my finger) but unusable due to the discolouration. Did you ever discover what the issue was? Did you send it off for repair?

xcalator said:
Heya, I have the exact same issue with my One Plus 7t Pro. The screen looks exactly like that and is perfectly responsive (except the fingerprint reader can't recognise my finger) but unusable due to the discolouration. Did you ever discover what the issue was? Did you send it off for repair?
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Click to collapse
One Plus customer service said they would repair but I couldn't get a ticket created because I bought it through Sprint. Weird loop of going back and forth through both companies. I did a factory reset and the issue didn't fix but twice it fixed itself. The first didn't last too long before the problem came back. The second time it just fixed itself and has been working fine since. My son was sleeping with it at not listening to music and I think it was a heat issue. After factory resetting it and turning it off, I let it sit there for about a day then when I powered it back on, everything was fine. Has been working great ever since. I make sure he doesn't have it on his bed at night anymore. My guess is it's heat or too much pressure on the screen. No way of figuring it out. Not sure if that info will help you or not. I would contact one plus support.

jhnsn283 said:
One Plus customer service said they would repair but I couldn't get a ticket created because I bought it through Sprint. Weird loop of going back and forth through both companies. I did a factory reset and the issue didn't fix but twice it fixed itself. The first didn't last too long before the problem came back. The second time it just fixed itself and has been working fine since. My son was sleeping with it at not listening to music and I think it was a heat issue. After factory resetting it and turning it off, I let it sit there for about a day then when I powered it back on, everything was fine. Has been working great ever since. I make sure he doesn't have it on his bed at night anymore. My guess is it's heat or too much pressure on the screen. No way of figuring it out. Not sure if that info will help you or not. I would contact one plus support.
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Heya,
Thanks for getting back to me quickly. I also purchased through a third party, so I have contacted them regarding repairs. Did your son mention anything regarding water damage or was this not a concern? I'm feeling a little more confident that it is repairable, cause it looks pretty scary!

I thought about water damage he did have it in the bathroom while taking a hot shower.

Fingerprint sensor issue

A bit of a strange issue. The fingerprint sensor has been working 100% without issue since getting the phone.
I let the kids use my phone for an hour to watch cartoons. After that it started not recognising my finger. I cleaned the glass, removed the case, re created the fingerprint profiles. I made a mistake and tried an OTA update, which then had to fully reset the phone, but that's another issue.
I am using a tempered glass protector. I took it off for 1 day to see if that made a difference and not really. Even being extremely careful after 1 day there were tiny scratches on the screen.
Wondering if anyone else has had an issue like this. I did reload it with the latest Miui 12 stable, but made no difference. Not sure if the kids were pressing it constantly, but no signs of damage.
It will vibrate and attempt to recognise my finger, but just fails. Then the next time it may work, but intermittent and really annoying.
I have found that it seems to work better when out of a case for some reason. Maybe the sides of the case resting on the glass.
Overall I think this is a great phone. Shame about no development happening. As I use it debloated with MicroG it means I can't do ota updates.
I'm considering getting a Galaxy, Oneplus or Pixel phone. Until the possibility of more development happens if ever

We've had ours for about 3-4 days now and I have found the FPS to be crap out-of-the-box. Exactly the same issues as you, and with just the default screen protector on it. Sometimes it works fine at first attempt, at other times I have no choice but to enter the PIN to unlock.

I made the mistake of letting my kids use the phone again a few days ago. After that the fingerprint sensor would sometimes not be detected. The phone randomly won't switch on and have to hold down power for about a minute then it turns on. Very annoying, but doesn't happen all the time. Did it almost all weekend, then today it's working almost fine.
Did test in TWRP and didn't have the same issue. So making me think it's either software or fingerprint sensor related, causing the issue.
Still think the phone is great and there's not really another phone on the market I'd prefer at the moment, just need some custom rom support. A work friend has a Note 8 and his will be 50% battery while this is still about 85% or so

Same
birleytweet said:
A bit of a strange issue. The fingerprint sensor has been working 100% without issue since getting the phone.
I let the kids use my phone for an hour to watch cartoons. After that it started not recognising my finger. I cleaned the glass, removed the case, re created the fingerprint profiles. I made a mistake and tried an OTA update, which then had to fully reset the phone, but that's another issue.
I am using a tempered glass protector. I took it off for 1 day to see if that made a difference and not really. Even being extremely careful after 1 day there were tiny scratches on the screen.
Wondering if anyone else has had an issue like this. I did reload it with the latest Miui 12 stable, but made no difference. Not sure if the kids were pressing it constantly, but no signs of damage.
It will vibrate and attempt to recognise my finger, but just fails. Then the next time it may work, but intermittent and really annoying.
I have found that it seems to work better when out of a case for some reason. Maybe the sides of the case resting on the glass.
Overall I think this is a great phone. Shame about no development happening. As I use it debloated with MicroG it means I can't do ota updates.
I'm considering getting a Galaxy, Oneplus or Pixel phone. Until the possibility of more development happens if ever
Click to expand...
Click to collapse
I have the same issue since I got the phone, the fingerprint sensor is ****, I opted to unlock it via bluetooth by recognizing my smartwatch.

Hydrate or moisturize your fingers/thumbs
Much faster accuracy unlock speed

Try to Change the Glass Protector

Your using alcohol based hand sanitizer, these remove moisture from the hands making them dry. Just put some lotion you'll have much better response.

What game were your children playing on phone?
Have you looked at their fingers?
I don't like on screen fingerprint sensors. Maybe too much pressure leads to an issue.
---------- Post added at 12:29 ---------- Previous post was at 12:22 ----------
Potterified said:
We've had ours for about 3-4 days now and I have found the FPS to be crap out-of-the-box. Exactly the same issues as you, and with just the default screen protector on it. Sometimes it works fine at first attempt, at other times I have no choice but to enter the PIN to unlock.
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Click to collapse
Peel off the screen protector, it is bull***t.
Also, I remember to have activated the "show touches" option on developer settings. It was almost unable to recognise fingerprint. Deactivated again.
Hardware fingerprint sensor is always better. :crying: