Hi all,
I've sent a S6 920F in for repair, the GPS never found a fix, tested it with two S6's and the other had a fix in 10seconds or less.
So we sent it in for repairs, the vendor told us the motherboard was replaced.
However, the problem still persists.
Now, the phone got returned, they say the phone's body was replaced, but there doesn't seem to be any traces of a new body (I assume they mean the aluminum chassis).
So, I'd like to know, if the motherboard was replaced, shouldn't the IMEI have changed ?! This is still the original IMEI.
From what I observe, they've flashed a different FW, the CSC was PRO (Belgium) and it's now PHN (Netherlands).
For them who are interested, this is a Dutch/Belgian vendor, I will not specify more details just to save myself from any incorrect claims.
My question answered: when a motherboard is replaced, a new IMEI should be registered to the device, to match the one on the back of the device. (Found this by searching this forum).
Related
So i have my spv e650 out of service now. it had a software-related problem (i managed to brick it after trying to flash it with UK ROM). a few notes on my repaired vox now:
1. They replaced the rubbers for the SD card and miniUSB port. The new covers are made from some more resistant plastic now.
2. This is the strange part. They reflashed it with the original Orange Romania ROM, and the smartphone works perfect. But today, browsing my phone, i saw that the IMEI code was totally changed. It used to be (on the box it came with)
3552570xxxxxxxx and now it is 0044000xxxxxxxxxx. So here are my questions.
1. is the imei changed whenever i flash the phone with another ROM?
2. is there my new imei of any significance?
i can't help myself to notice that the new imei is also longer than the original one.
Anybody have some answers?
1, no IMEI number is on a seperate chip on the motherboard.
2, yes, ask the service center for help to revert your imei back.
I searched over the XDA forums but I couldn't find anything similar to this.
Basically, I had a perfectly working Captivate. I got it from Rogers through a hardware upgrade. Long story short, it got a scratch on it and I wasn't too pleased. It wasn't a big deal to me or anything but if I wanted to sell it in the future it would definitely devalue it significantly. My cousin didn't care though, so I sold it to him. I ended up getting another Captivate as sort of a gift from a friend who had a bunch of gift cards to Future Shop or some store (I paid the difference).
Problem is, my phone is now completely bricked. I followed the tutorials here very closely, they were awesome. The phone is rooted as well. I was using odin try to flash the phone but it never succeeded. The first time I was able to get passed the download screen, and then to some menu and the phone got to the rogers load screen, but then after that it failed. Since then the phone would get stuck at the computer with the cell phone screen. That wasn't a problem to bypass and get to the download screen (there were 2 combos you could use: put in battery/volume down/power or plug in USB/Battery/both volume buttons and power/release volume up). The final attempt happened when using odin I used the proper 512 pit file and the correct PDA file. The phone was recognized by my computer and showed up in Odin (com3). I clicked start, the blue progress bar appeared on the phone and it looked like it was going well. Then all of a sudden the screen turned bright blue and just stopped completely. Then it turned off. And now its completely unresponsive. No combination of batter/USB/power/volume button works at all, it's dead.
Long story short, I spoke with a Rogers tech. He tried to help me out but couldn't do anything. He told me that he'll ship me a new Captivate which I received. He also asked me for my IMEI number, and I gave him the number of my original phone that I sold to my cousin. I'm not sure why I gave him that one, I had the original box in front of me and I just read that, plus I thought that this number is like my ID with rogers or something, I don't know.
Anyways, this phone that I have, because it's a third party phone, rooted, and completely dead, can I send it back or should I just pay for the phone they sent me? Should I take the risk and send it back? My cousin said we can just replace the sticker that has the IMEI number from his phone with my phone, but I don't know about that. If we did that, and Samsung found out, what's the worst that could happen :x Sounds shady...Plus, would Rogers care if the phone I send back is not the original one that I got through them, even though it is a captivate that is with Rogers?
I'm afraid that if we replace the sticker, sure if Rogers looks at that to make sure its my original phone it would get passed them since you can't even turn my phone on...but once it gets to Samsung, can't they look at the internal IMEI number and if they compare that to the sticker....owned?
Thanks
My vote would be to send in the bricked phone. The Rogers tech guy knew that your phone was bricked, so sending in a bricked phone shouldn't be a problem.
If they ask you why it has a different IMEI number than the one you gave them, just explain that you grabbed the wrong box.
Not with rogers but I changed my mind on which of our three I wanted to return to at&t after talking with them and providing my imei number. I originally wanted to warranty mine but decided to send in the wifes because her screen was developing a strange clarity issue. Never heard anything from them on the issue. I would definitely not recommend you trying to swap stickers.
Do NOT tamper with the IMEI number (sticker swapping included). Tampering with it is illegal...
Swapping the sticker will not change the contents of the files inside of /efs which have the IMEI both in plain text and encoded.
Ah thanks for the replies everyone, that was so quick.
I guess my main concern is that if Rogers looks at the IMEI number on my phone sticker, and realizes that its not the same as my original phones that I got through Rogers, they'll send it back. Is that the case, or does my warranty transfer over to my new phone? I'm not even sure if this is a warranty issue though since its definitely passed the 30 day period. Is there a warranty deal that Samsung specifically has with its customers, specifically pertaining to bricking as a result of software upgrades?
Or is this not as much a Rogers issue as it is a Samsung issue? I wish I understood how the process worked...for all I know, my phone has already been approved for shipment to Samsung, so as soon as Rogers receives it, they just send it over to Samsung and they don't care about those details pertaining to a persons Rogers account.
But I'm sure a lot of people are in the situation where they no longer have the original phone they received from their provider, and purchased one from a third party dealer, and something happens to it...what is their condition?
James, I think the reasoning for wanting to switch the sticker was because Rogers knows that the original phones IMEI number is as such, and because they can't turn the phone one they would probably just glance at the number on the label, and then send it off to Samsung. So I was wondering maybe I should call Rogers and tell them I gave them the wrong number? If I do that then, again, would they say that because the phone I"m sending in is not the original one they can't send a replacement and so I'd have to pay for it?
newter55 said:
Not with rogers but I changed my mind on which of our three I wanted to return to at&t after talking with them and providing my imei number. I originally wanted to warranty mine but decided to send in the wifes because her screen was developing a strange clarity issue. Never heard anything from them on the issue. I would definitely not recommend you trying to swap stickers.
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Thanks for the reply, that was a great help. Did you have to send it back in your original box for your phone?
The way it works here is you return your phone in the package they sent the refurb in. Just the phone, no cords, battery, etc.
Integrity.
problem? said:
Ah thanks for the replies everyone, that was so quick.
I guess my main concern is that if Rogers looks at the IMEI number on my phone sticker, and realizes that its not the same as my original phones that I got through Rogers, they'll send it back. Is that the case, or does my warranty transfer over to my new phone? I'm not even sure if this is a warranty issue though since its definitely passed the 30 day period. Is there a warranty deal that Samsung specifically has with its customers, specifically pertaining to bricking as a result of software upgrades?
Or is this not as much a Rogers issue as it is a Samsung issue? I wish I understood how the process worked...for all I know, my phone has already been approved for shipment to Samsung, so as soon as Rogers receives it, they just send it over to Samsung and they don't care about those details pertaining to a persons Rogers account.
But I'm sure a lot of people are in the situation where they no longer have the original phone they received from their provider, and purchased one from a third party dealer, and something happens to it...what is their condition?
James, I think the reasoning for wanting to switch the sticker was because Rogers knows that the original phones IMEI number is as such, and because they can't turn the phone one they would probably just glance at the number on the label, and then send it off to Samsung. So I was wondering maybe I should call Rogers and tell them I gave them the wrong number? If I do that then, again, would they say that because the phone I"m sending in is not the original one they can't send a replacement and so I'd have to pay for it?
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Honestly, since your manufacturer warranty is through samsung and that has nothing to do with who sold you the phone, i'd consider giving them a call.
I damaged my IMEI and forgot to make a backup of /efs. I called samsung and explained to them what the deal was. They sent me a postage paid label to ship them my phone and they ended up fixing it for free. They tear it all down, make sure its no physically damaged and fix the software. They actually ended up replacing the mainboard. They also charge nothing to evaluate the phone and give you a price to fix it if found out of warranty.
The only reason why I considered this was because I read here on XDA one guy doing the same after he did what you did (bricked his rooted phone from a bad flash). He had the same result.
So, before you go and get yourself into some trouble with rogers by sending them a phone with the wrong sticker on it, consider the alternative.
At the very least, call them and correct the IMEI. They may tell you to take a hike, but that's the risk of flashing your phone.
Also, I bought my phone from amazon and enrolled in the insurance. I ended up having to send my phone back to amazon as I bricked it within the 30 days (I was straight up with them and they over nighted me a new phone). I had to call in and tell ATT the new IMEI. They really did not seem to care that I was giving them the IMEI from some other phone.
Also, I believe that if you do not return the phone to them within a specific time that they just charge you full price for the phone. You wont goto jail but your wallet gets owned.
Is it true that all i9003 motherboards should be changed while it's still on warranty because Samsung used cheap parts? And if it was not changed, the phone may not work properly anytime soon?
erovin said:
Is it true that all i9003 motherboards should be changed while it's still on warranty because Samsung used cheap parts? And if it was not changed, the phone may not work properly anytime soon?
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Does Samsung Galaxy SL i9003 have this problem?
No.
You only change it when the internal memory fails, has nothing to do with being 'cheap'.
My i9003 Internal Memory failed , while I had no warranty , so I didn't get a free motherboard. I had to pay 200 $ for a new motherboard so I decided not to pay.
My friend's I9003 also failed after 7 months of use, He hopes he get a Motherboard for free.
Consider it whatever you want, cheap parts, bad manufacturing, Bad quality, ..... etc . But the only thing that we know for sure, is that I had to buy a new phone.
Watch this video :
youtube.com/watch?v=UvxEc83BgIE
even mine motherboard got kaput. i had a strange symtom...every now n then my phone used to restart..and it used to factory reset itself. well i was with this problem since 4 months. i tried diff roms etc etc. no use. finally i flashed stock rom and took the cell to service center...there were only 3 days remaining for the warranty to lapse got it replaced under warranty
Same Problem
SaeberTooth4U said:
even mine motherboard got kaput. i had a strange symtom...every now n then my phone used to restart..and it used to factory reset itself. well i was with this problem since 4 months. i tried diff roms etc etc. no use. finally i flashed stock rom and took the cell to service center...there were only 3 days remaining for the warranty to lapse got it replaced under warranty
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Click to collapse
I also had same problem restatrting itself in the midnight and automatic factory reset , then i replaced the motherboard with Rs.6500.loss
yeah, My phone's IMEI and Baseband got corrupted, first I thought that this might be due to EFS damage, but I had to replace the mother board to recover the phone! Rs.17000 (LKR) gone!
Hi guys, can anybody throw some light onto this for me. I'll try to keep it short.
Bought a used s7 in October 2016 which had a manufacturing date of July. Not long after I had which I believe was a hardware failure,phone was dead. Posted it to samsung service centre for repair. One week later had it back all working. Very happy, but they didn't provide me with a service sheet to explain what was done. It came back in the same box as I sent it, same imei and serial number. So I'm assuming it's the same phone.
I phoned samsung questioning what was done who put my through to the technical centre that had it, but couldn't find any information on the repair.
I used the phone info app to check the details and I now have a manufacturing date of 21.12.16?
And after running the refurbishment check it says "it looks like your phone is a refurbished one"?
So I'm wondering why my phones now saying it's 4 months newer than it is.
And why it says it's refurbished.
Afaik the IMEI is stored on the EFS partition of the phone storage
Possible they backed this up, replaced the motherboard giving a new manufacturing date, and then restored the EFS to give back the same IMEI
Whatever it checks for refurbishment status can see this was done and trips the refurb flag I assume (But only a guess)
Hello, I have a problem with my phone. Freezes and restarts repeatedly. I've already tried starting it in safe mode and restoring the factory settings, but it didn't help. I sent it to Samsung service for diagnostics, they quoted me a price for replacing the motherboard. Well, I bought the phone used and I don't have a warranty card for it, so I would have to pay for the repair myself. As far as I know, the s22ultra has a problem with restarts. Does anyone know why? what's wrong how to fix it? or is it possible to request a copy of the warranty certificate somewhere?
samsung honors warranty claims in the same country the device was lntended to be sold, the device must not be in any kind of blacklist( stolen, lost, not paid in full, etc) if those conditions are met, a proof of purchase is required, regardless of it being from a former owner, these requisites vary from one country to another one
So I can't do anything without a warranty card. Can anyone tell me where exactly it was bought from according to the imei? What could be wrong? I also called the service center to see if anyone could fix the motherboard. But they don't have the equipment for that. Wouldn't another software fix it?
the person who sold the device to you should have the pertinent info about it, moreover, the original proof of purchase is the real important thing here, not the "warranty card"
I probably won't work on that document, except that I would find out where it was purchased from and write to the seller about a copy. Does anyone know where the error could be? More samsung s22u have this problem.
Can anybody tell me, where is problem?