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Returning a bricked/dead captivate...but heres the real issue

I searched over the XDA forums but I couldn't find anything similar to this.
Basically, I had a perfectly working Captivate. I got it from Rogers through a hardware upgrade. Long story short, it got a scratch on it and I wasn't too pleased. It wasn't a big deal to me or anything but if I wanted to sell it in the future it would definitely devalue it significantly. My cousin didn't care though, so I sold it to him. I ended up getting another Captivate as sort of a gift from a friend who had a bunch of gift cards to Future Shop or some store (I paid the difference).
Problem is, my phone is now completely bricked. I followed the tutorials here very closely, they were awesome. The phone is rooted as well. I was using odin try to flash the phone but it never succeeded. The first time I was able to get passed the download screen, and then to some menu and the phone got to the rogers load screen, but then after that it failed. Since then the phone would get stuck at the computer with the cell phone screen. That wasn't a problem to bypass and get to the download screen (there were 2 combos you could use: put in battery/volume down/power or plug in USB/Battery/both volume buttons and power/release volume up). The final attempt happened when using odin I used the proper 512 pit file and the correct PDA file. The phone was recognized by my computer and showed up in Odin (com3). I clicked start, the blue progress bar appeared on the phone and it looked like it was going well. Then all of a sudden the screen turned bright blue and just stopped completely. Then it turned off. And now its completely unresponsive. No combination of batter/USB/power/volume button works at all, it's dead.
Long story short, I spoke with a Rogers tech. He tried to help me out but couldn't do anything. He told me that he'll ship me a new Captivate which I received. He also asked me for my IMEI number, and I gave him the number of my original phone that I sold to my cousin. I'm not sure why I gave him that one, I had the original box in front of me and I just read that, plus I thought that this number is like my ID with rogers or something, I don't know.
Anyways, this phone that I have, because it's a third party phone, rooted, and completely dead, can I send it back or should I just pay for the phone they sent me? Should I take the risk and send it back? My cousin said we can just replace the sticker that has the IMEI number from his phone with my phone, but I don't know about that. If we did that, and Samsung found out, what's the worst that could happen :x Sounds shady...Plus, would Rogers care if the phone I send back is not the original one that I got through them, even though it is a captivate that is with Rogers?
I'm afraid that if we replace the sticker, sure if Rogers looks at that to make sure its my original phone it would get passed them since you can't even turn my phone on...but once it gets to Samsung, can't they look at the internal IMEI number and if they compare that to the sticker....owned?
Thanks

My vote would be to send in the bricked phone. The Rogers tech guy knew that your phone was bricked, so sending in a bricked phone shouldn't be a problem.
If they ask you why it has a different IMEI number than the one you gave them, just explain that you grabbed the wrong box.

Not with rogers but I changed my mind on which of our three I wanted to return to at&t after talking with them and providing my imei number. I originally wanted to warranty mine but decided to send in the wifes because her screen was developing a strange clarity issue. Never heard anything from them on the issue. I would definitely not recommend you trying to swap stickers.

Do NOT tamper with the IMEI number (sticker swapping included). Tampering with it is illegal...

Swapping the sticker will not change the contents of the files inside of /efs which have the IMEI both in plain text and encoded.

Ah thanks for the replies everyone, that was so quick.
I guess my main concern is that if Rogers looks at the IMEI number on my phone sticker, and realizes that its not the same as my original phones that I got through Rogers, they'll send it back. Is that the case, or does my warranty transfer over to my new phone? I'm not even sure if this is a warranty issue though since its definitely passed the 30 day period. Is there a warranty deal that Samsung specifically has with its customers, specifically pertaining to bricking as a result of software upgrades?
Or is this not as much a Rogers issue as it is a Samsung issue? I wish I understood how the process worked...for all I know, my phone has already been approved for shipment to Samsung, so as soon as Rogers receives it, they just send it over to Samsung and they don't care about those details pertaining to a persons Rogers account.
But I'm sure a lot of people are in the situation where they no longer have the original phone they received from their provider, and purchased one from a third party dealer, and something happens to it...what is their condition?
James, I think the reasoning for wanting to switch the sticker was because Rogers knows that the original phones IMEI number is as such, and because they can't turn the phone one they would probably just glance at the number on the label, and then send it off to Samsung. So I was wondering maybe I should call Rogers and tell them I gave them the wrong number? If I do that then, again, would they say that because the phone I"m sending in is not the original one they can't send a replacement and so I'd have to pay for it?

newter55 said:
Not with rogers but I changed my mind on which of our three I wanted to return to at&t after talking with them and providing my imei number. I originally wanted to warranty mine but decided to send in the wifes because her screen was developing a strange clarity issue. Never heard anything from them on the issue. I would definitely not recommend you trying to swap stickers.
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Thanks for the reply, that was a great help. Did you have to send it back in your original box for your phone?

The way it works here is you return your phone in the package they sent the refurb in. Just the phone, no cords, battery, etc.

Integrity.

problem? said:
Ah thanks for the replies everyone, that was so quick.
I guess my main concern is that if Rogers looks at the IMEI number on my phone sticker, and realizes that its not the same as my original phones that I got through Rogers, they'll send it back. Is that the case, or does my warranty transfer over to my new phone? I'm not even sure if this is a warranty issue though since its definitely passed the 30 day period. Is there a warranty deal that Samsung specifically has with its customers, specifically pertaining to bricking as a result of software upgrades?
Or is this not as much a Rogers issue as it is a Samsung issue? I wish I understood how the process worked...for all I know, my phone has already been approved for shipment to Samsung, so as soon as Rogers receives it, they just send it over to Samsung and they don't care about those details pertaining to a persons Rogers account.
But I'm sure a lot of people are in the situation where they no longer have the original phone they received from their provider, and purchased one from a third party dealer, and something happens to it...what is their condition?
James, I think the reasoning for wanting to switch the sticker was because Rogers knows that the original phones IMEI number is as such, and because they can't turn the phone one they would probably just glance at the number on the label, and then send it off to Samsung. So I was wondering maybe I should call Rogers and tell them I gave them the wrong number? If I do that then, again, would they say that because the phone I"m sending in is not the original one they can't send a replacement and so I'd have to pay for it?
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Honestly, since your manufacturer warranty is through samsung and that has nothing to do with who sold you the phone, i'd consider giving them a call.
I damaged my IMEI and forgot to make a backup of /efs. I called samsung and explained to them what the deal was. They sent me a postage paid label to ship them my phone and they ended up fixing it for free. They tear it all down, make sure its no physically damaged and fix the software. They actually ended up replacing the mainboard. They also charge nothing to evaluate the phone and give you a price to fix it if found out of warranty.
The only reason why I considered this was because I read here on XDA one guy doing the same after he did what you did (bricked his rooted phone from a bad flash). He had the same result.
So, before you go and get yourself into some trouble with rogers by sending them a phone with the wrong sticker on it, consider the alternative.
At the very least, call them and correct the IMEI. They may tell you to take a hike, but that's the risk of flashing your phone.
Also, I bought my phone from amazon and enrolled in the insurance. I ended up having to send my phone back to amazon as I bricked it within the 30 days (I was straight up with them and they over nighted me a new phone). I had to call in and tell ATT the new IMEI. They really did not seem to care that I was giving them the IMEI from some other phone.
Also, I believe that if you do not return the phone to them within a specific time that they just charge you full price for the phone. You wont goto jail but your wallet gets owned.

Samsung Repair Service Woes

I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/show...5#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASC Non Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?

i don't see a delete option. i want to delete my previous thread. i select edit / delete but it only allows me to edit. when i delete everything that i said and then save it says my message is too short. please delete

I recently bricked my S3, I thought all was lost as it was my fault. I fond mobile tech videos, sent it to them back within 5 days of them getting it, updates as to status from them. I am very happy with their service.

SM-G920I troubles... Need your expert suggestions

its been only 26 days I purchased this phone. I was very happy to buy this phone, but it didn't lasted long. I have to take this phone to Samsung Service Centre after a week due to OTA 5.1.1 update failed. Samsung Service Centre personnel had flashed 5.1.1 using ODIN and I thought everything will be fine but I am experiencing the below problems frequently
Multiple times screen freezes and no option other than soft reset (volume down + power button).
in gallery, pictures taken through camera, the picture becomes green and all its pixels gets disturbed. happened for at least 5 pictures.
in idle / standby mode, phone will not wake up only led light flashes & screen remains black. Only option for me is to soft reset.
sometimes fingerprint unlock doesn't work (there is a message that says the same) and I have to enter the backup password manually.
Phone restarts by itself at-least couple of times (2-3 times) in a day in home network, while roaming it is pathetic.
Phone restarts while using camera, opening Google play, opening Google maps, any software application.
Phone restarts while in safe mode also (suggested by one of customer support executive to monitor my phone in safe mode)
Phone restarts during a call, this happened twice
Model #: SM-G920I
Android Version: 5.1.1
Baseband version G920IDVU2COF8
Kernel Version: 3.10.61-5228538 [email protected] #1 Thu Jun 25 17:43:05 2015
Build Number: LMY47X.G920IDVU2COF8

kishore927 said:
its been only 26 days I purchased this phone. I was very happy to buy this phone, but it didn't lasted long. I have to take this phone to Samsung Service Centre after a week due to OTA 5.1.1 update failed. Samsung Service Centre personnel had flashed 5.1.1 using ODIN and I thought everything will be fine but I am experiencing the below problems frequently
Multiple times screen freezes and no option other than soft reset (volume down + power button).
in gallery, pictures taken through camera, the picture becomes green and all its pixels gets disturbed. happened for at least 5 pictures.
in idle / standby mode, phone will not wake up only led light flashes & screen remains black. Only option for me is to soft reset.
sometimes fingerprint unlock doesn't work (there is a message that says the same) and I have to enter the backup password manually.
Phone restarts by itself at-least couple of times (2-3 times) in a day in home network, while roaming it is pathetic.
Phone restarts while using camera, opening Google play, opening Google maps, any software application.
Phone restarts while in safe mode also (suggested by one of customer support executive to monitor my phone in safe mode)
Phone restarts during a call, this happened twice
Model #: SM-G920I
Android Version: 5.1.1
Baseband version G920IDVU2COF8
Kernel Version: 3.10.61-5228538 [email protected] #1 Thu Jun 25 17:43:05 2015
Build Number: LMY47X.G920IDVU2COF8
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Click to collapse
Seems like a broken update install. Go to the service center again and list them all the problems thats been happening with valid proof. They will again flash the OS and give it back to you. It might possibly go but most probable that it won't, so repeat the same thing until they take it seriously so that they give you either a refund or replacement or a proper repair! The problem is, Samsung India never does replacements!

Reflash is needed otherwise have Samsung replaced your S6.

update on 30-July-2015
I am just got my S6 checked with Samsung Service Centre. The personnel has understood my problem clearly and told me that he will reflash the IMEI that will make the phone to Factory OS and then he do some random hardware test and then flash the Adroid ROM.
But unfortunately, IMEI flash failed giving errors. he says there is a problem with PBA and it has to be replaced, in other words he says it is a Mother Board issue.
[What is PBA issue? if IMEI flashing fails will imply a hardware problem?]
So, at-last it is figured out that there is a hardware problem. They asked me to go for a Service Warranty and get the Mother Board replaced. But I didn't agree to the Service Warranty. I asked for a replacement. They say, they can't help me out on phone replacement, I need to check with Direct Customer Centre team.
Thanks for your suggestions.

kishore927 said:
I am just got my S6 checked with Samsung Service Centre. The personnel has understood my problem clearly and told me that he will reflash the IMEI that will make the phone to Factory OS and then he do some random hardware test and then flash the Adroid ROM.
But unfortunately, IMEI flash failed giving errors. he says there is a problem with PBA and it has to be replaced, in other words he says it is a Mother Board issue.
[What is PBA issue? if IMEI flashing fails will imply a hardware problem?]
So, at-last it is figured out that there is a hardware problem. They asked me to go for a Service Warranty and get the Mother Board replaced. But I didn't agree to the Service Warranty. I asked for a replacement. They say, they can't help me out on phone replacement, I need to check with Direct Customer Centre team.
Thanks for your suggestions.
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Any updates after this? Samsung India will never give in a replacement! NEVER EVER. I've tried arms and legs for my previous samsungs even within just 28 days but still they never did. They keep on insisting that the quality of repair will be excellent and i don't need to worry etc etc. Also, once you lose your 7 day window, you aren't eligible for a DOA. But, with increasing complexities in smartphone hardware, its difficult to replicate an issue within 7 freaking days! Please let us know what happened with your phone now! And yea, PBA is nothing but "printed board assembly" which is that green electrical board with all circuits and capacitors and other ICs.

ultraquantum said:
Any updates after this? Samsung India will never give in a replacement! NEVER EVER. I've tried arms and legs for my previous samsungs even within just 28 days but still they never did. They keep on insisting that the quality of repair will be excellent and i don't need to worry etc etc. Also, once you lose your 7 day window, you aren't eligible for a DOA. But, with increasing complexities in smartphone hardware, its difficult to replicate an issue within 7 freaking days! Please let us know what happened with your phone now! And yea, PBA is nothing but "printed board assembly" which is that green electrical board with all circuits and capacitors and other ICs.
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Click to collapse
Thanks for the follow up & sorry for the late response.
Yes, after this, I had to go through a difficult time. First they insisted me to go through repair, which i denied. After justifying the problems and pain that I was going through, they offered me a new handset as a replacement. When went to see this new replaced handset, the box is of dirt and a pen mark. It was looking like a potential tampered set. When questioned about this, they responded that they are giving a new handset and the dirt on the box is of mishandling by office boy & delivery person. When Opened the box, i was shocked to see the dirt hand print on the warrant card box also, & more disturbing is that there was dirt on the screen of the phone.
It was hard to believe myself, this was happening to me and for a one month old phone. When I rejected the new handset and demanded my money back. Again they took several days for process and finally did a refund. After nearly 2 months, a happy ending.
As I was in love with S6, did 2500 rupees insurance valid for 2 year, bought tough Armor case from Sipgen & Spigen Screen Gaurd, both together I spend around 3500 rupees. Tough Armor and screen guard are not used at all, now got wasted. Need to find someone who can use the same.
Now, I am back to my SII, which is still a reliable phone for me. SII is loaded with 5.1.1 which is being developed by Lysergic Acid. Thanks for his contribution and support.
S6 & services in India made me to think of moving to iOS. New Samsung devices with New Android features are being developed, but the core OS is not stable. Now, it is time for Android developers to concentrate on OS Stability, battery consumption so that people like me should feel secured when using new phones with new Android versions.

Weird repair process by vendor

Hi all,
I've sent a S6 920F in for repair, the GPS never found a fix, tested it with two S6's and the other had a fix in 10seconds or less.
So we sent it in for repairs, the vendor told us the motherboard was replaced.
However, the problem still persists.
Now, the phone got returned, they say the phone's body was replaced, but there doesn't seem to be any traces of a new body (I assume they mean the aluminum chassis).
So, I'd like to know, if the motherboard was replaced, shouldn't the IMEI have changed ?! This is still the original IMEI.
From what I observe, they've flashed a different FW, the CSC was PRO (Belgium) and it's now PHN (Netherlands).
For them who are interested, this is a Dutch/Belgian vendor, I will not specify more details just to save myself from any incorrect claims.

My question answered: when a motherboard is replaced, a new IMEI should be registered to the device, to match the one on the back of the device. (Found this by searching this forum).

Question Phone fall down (reboot) radomly

Hello, I have a problem with my phone. Freezes and restarts repeatedly. I've already tried starting it in safe mode and restoring the factory settings, but it didn't help. I sent it to Samsung service for diagnostics, they quoted me a price for replacing the motherboard. Well, I bought the phone used and I don't have a warranty card for it, so I would have to pay for the repair myself. As far as I know, the s22ultra has a problem with restarts. Does anyone know why? what's wrong how to fix it? or is it possible to request a copy of the warranty certificate somewhere?

samsung honors warranty claims in the same country the device was lntended to be sold, the device must not be in any kind of blacklist( stolen, lost, not paid in full, etc) if those conditions are met, a proof of purchase is required, regardless of it being from a former owner, these requisites vary from one country to another one

So I can't do anything without a warranty card. Can anyone tell me where exactly it was bought from according to the imei? What could be wrong? I also called the service center to see if anyone could fix the motherboard. But they don't have the equipment for that. Wouldn't another software fix it?

the person who sold the device to you should have the pertinent info about it, moreover, the original proof of purchase is the real important thing here, not the "warranty card"

I probably won't work on that document, except that I would find out where it was purchased from and write to the seller about a copy. Does anyone know where the error could be? More samsung s22u have this problem.

Can anybody tell me, where is problem?