My friend got his new HTC Desire 826 in July 2015. He is having issue with his phone, the screen totally blackouts. He doesn't want to repair the phone because it has no more warranty and will cost much to repair. He asked my help to recover any data possible from his phone.
This was the info I got from him: The phone would restart itself once in a while in the recent few months of use (almost the time that the warranty ended). The screen would black out sometimes, a physical hit on the phone helped to recover it. At the last few moments before the screen totally blackout, the screen showed the mirror image of what it's suppose to show (he had to put it in front of a mirror to read the message). And then it just died and never come alive again. He can't remember whether he set the phone to silent mode.
What I did: Removed and put in the battery, pressing power button gives me a short vibration (I assume that means it can be turned on). Dissemble and reassembled the boards, flex cables etc. No burn mark or broken connection seen. Connect to TV using MHL cable, no signal detected. Soft reset by pressing POWER + VOLUME UP button, it vibrated and screen was still black. Since then, charging after turn on doesn't shows red light below the front camera. The metal cover above the motherboard was usually very hot whenever the phone is on. I'm working like I'm blind, omg >_<.
What's wrong with the phone? What should I do? Possible to repair? Some questions I'd like to ask.
1) Using MHL, does the phone screen need to be working then the TV will show what's on the phone screen?
2) Is there anyway I can connect the phone to other external screen and control externally?
3) I'm hesitant to repair the phone, the heating up of the motherboard scares me that the phone won't last long even after repair. Anyone has this phone and how do u go about this heating issue?
Hi
Try asking in the link below as we dont have a forum for your friends device
http://forum.xda-developers.com/android/help
Good luck
Related
Hi Everyone,
I'm have a problem with my One XL. It's an Australian Telstra item. I got soaked in the rain and the phone got wet. I put it in rice for a few days to soak up the moisture, then charged it up. After this the screen backlight would intermittently fail, and i noticed if I squeezed the LHS of the phone it would sometimes make the screen go on or off. The problem got worse over the space of about an hour and eventually the screen would not come on. I opened up the case, and noticed there was a split in the ribbon cable that is part of the screen at the point that it is folded over 90deg (I'm not sure why this was never a problem before the phone got wet?)
So I stupidly got straight stuck into taking it apart to replace the screen before backing up all my stuff. I ordered a new screen of ebay and replaced the old one. Now I am having the following behaviour:
1-Press and hold power button - Phone vibrates once, then does nothing. Screen doesn't come on.
2-Plug into PC - LED flashes red for a while then goes solid red. Screen doesn't come on. Nothing pops up in "My computer"
3-Press and hold (~10sec) power after 2 - Red light goes off. Phone vibrates once every ~30 seconds. Screen doesn't come on.
4-Press and hold power after 3 - Home/Back/Apps LEDs flash 20 times, no other change.
I also tried a number of combos of power + vol -/+ with no success.
Also, I was being lazy and doing this without putting the case back on, and my power button has fallen apart. It looks like that ribbon cable is only ~$5 on ebay, so no big deal, but means I cant really do anymore troubleshooting at the moment.
So I guess the big question is, can the phone still be salvaged? I'm thinking maybe it's stuck in a boot loop with the screen also not working?
Any help is greatly appreciated.
Cheers,
Chris
The first question I have would be did you make sure you got the right screen? There are three different types of screens that came on this phone and you need to make sure you match it correctly. You can identify the type of screen by the colour of the flex cable attached.
Secondly, you should never use the power + volume up button combination, I'm not sure where you saw that information but it puts the phone into Qualcomm download mode which you definitely don't want. The only button combination that should ever be used is power + volume down.
Sent from my Evita
Hi Timmaaa,
Both screens had the same orange/brown flex cables. I did read that there were different screens, but had thought there were only two and that the other had a green flex, so I definitely didn't get that one. Are the other 2 colours close?
I'm not sure where I read the power + volume up thing as I have read a heap of different threads. What would the expected behaviour be if I had put it into that mode?
Thanks for your help.
Cheers,
Chris
The three different screens have very different colour coding on the flex cable, so matching should be a piece of cake, which I believe you've done correctly. Putting the phone into Qualcomm download mode is kinda like a bricked state, if you're getting the red charging led and the cap button lights flashing I think you're ok.
Another thing to note is that you usually need to sync your new screen when you install it. From memory I believe you need to power the phone on, remove the old screen while the phone is on, and install the new screen while the phone is on. If you didn't follow this process that might be why your display isn't working. Other than that your phone might have just suffered some fatal hardware damage due to the liquid ingress, which isn't going to be fixable.
Sent from my Evita
Thanks again Timmaaa,
I had a closer look at my old screen and it does have the small green section on the flex cable which I didn't notice the first time around. Bugger.
So i disassembled it again and swapped back to the old screen. The display still doesn't turn on, but the phone itself now stays on and the computer recognises it! I'm transferring all my photos across to my computer now, then I'll try to sync it properly and see if that helps.
Cheers,
Chris
Ok so I swapped the screens back and forth with the power on, and now it's working! Thanks Timmaaa, I would never have guessed I needed to have the phone turned on in order to swap parts, seems pretty weird. Now just got to get a new power button.
Cheers,
Chris
Awesome. Glad to be able to help.
Sent from my Evita
Hello,
Had a perfectly fine HTC 8x till this morning. Then the pet at home chewed on the USB cable while the phone was charging .. I suspect the power cables may have shorted with the data cables. In any case, now the phone is totally dead when the charger is disconnected. If I reconnect the charger (new cable) then the phone vibrates, afer that the screen lights up for about 10 seconds with the HTC logo and then it switches off - it keeps doing this till the time I remove the charging cable. The Red charging LED does not come on at any time. I have tried the hard reset with Vol down and power key etc. and that did not work. Any help to revive the phone would be greatly appreciated.
Thanks & regards
avsroy said:
Hello,
Had a perfectly fine HTC 8x till this morning. Then the pet at home chewed on the USB cable while the phone was charging .. I suspect the power cables may have shorted with the data cables. In any case, now the phone is totally dead when the charger is disconnected. If I reconnect the charger (new cable) then the phone vibrates, afer that the screen lights up for about 10 seconds with the HTC logo and then it switches off - it keeps doing this till the time I remove the charging cable. The Red charging LED does not come on at any time. I have tried the hard reset with Vol down and power key etc. and that did not work. Any help to revive the phone would be greatly appreciated.
Thanks & regards
Click to expand...
Click to collapse
I bought one listed for parts on ebay a while back that would do a constant boot loop. what i did was buy a cheap phone tool kit 2$ off ebay as well. removed the rear shell on the phone. dang phone is held with sticky adhesive. its take a minute to separate the housing and screen. if you have watched those videos on youtube where there using a blow drier to heat the plastic to take the phone apart is completely nuts. It only takes patients and dont force it . then disconnected the battery. 2 whole screws. woo hoo.. i couldn't do the hard reset either because the phone woudnt charge in off-mode. just constant boot loop. i had no choice to battery pull. strange thing was the charging light would always stay on even when it was unplugged. once the battery had been disconnected from the pcb it hasn't had any problems.
T-MOBUS HTC 8x Developer Unlocked, Sim Unlocked, and Running Windows 8.1
[SOLVED] Disconnect the battery from the phone for few seconds
Problems faced:
1. Boot Loop
2. Factory Reset using Phone buttons never worked, tried everything and never ever got the " ! " icon
3. Phone keeps restarting showing the HTC logo without "quietly brilliant" ( if you don't see that probably not going to boot the OS)
4. Phone does not work at all unless connected to phone charger
SOLUTION:
After trying almost every possible thing i got this to make it work.
1. Open the back cover ( you will need a hair dryer, check YouTube)
2. Unscrew just the two screws at the bottom of your phone and disconnect the clip-pin thingy (this connects the battery to the phone) for a few seconds. ( it has a metallic cover kinda thing)
Press the power button and your phone will go back to normal.
Make sure you connect anything that gets disconnected in the process... they are quite strong so dont worry, nothing will break or cut off, but do be careful.
hi there ok i found a solution you need to take the cover off and the plug in the charger because a button is stuck
there is only 2 screws you need to unscrew and boob it works
My Case
eltselfer said:
Problems faced:
1. Boot Loop
2. Factory Reset using Phone buttons never worked, tried everything and never ever got the " ! " icon
3. Phone keeps restarting showing the HTC logo without "quietly brilliant" ( if you don't see that probably not going to boot the OS)
4. Phone does not work at all unless connected to phone charger
SOLUTION:
After trying almost every possible thing i got this to make it work.
1. Open the back cover ( you will need a hair dryer, check YouTube)
2. Unscrew just the two screws at the bottom of your phone and disconnect the clip-pin thingy (this connects the battery to the phone) for a few seconds. ( it has a metallic cover kinda thing)
Press the power button and your phone will go back to normal.
Make sure you connect anything that gets disconnected in the process... they are quite strong so dont worry, nothing will break or cut off, but do be careful.
Click to expand...
Click to collapse
MY CASE... I've posted a thread explaining that...
This procedure works.. but in my case not at 100% fine... cause i can't insert back the sim card since the bootloops return if i do it...
That left us with a software issue i've not been able to solve yet...
Best regards...
So this morning i unplugged my phone, fully charged, and used a flashlight app. Then all of the sudden my phone just went black and i have not been able to get it to do anything for over an hour and a half now. No matter what i do it will not turn on. Ive tried to power button/rockers combo to get it to turn on, nothing, Ive tried the little button in the sd card compartment, nothing.... Anyone else have this issue? I cannot find anything on the Z3 for this, only stuff for the older models... Thanks.
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
nobby00900 said:
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
Click to expand...
Click to collapse
Nothing... I cant get the phone to do anything at all. I really do not understand.
I can't help then mate other than suggesting taking it back to where you got it from or sending it to Sony. Hopefully somebody else can help you out to save you the hassle
Planeck said:
Nothing... I cant get the phone to do anything at all. I really do not understand.
Click to expand...
Click to collapse
Did you hold the buttons in for ages; literally 20 or 30 seconds?
poldie said:
Did you hold the buttons in for ages; literally 20 or 30 seconds?
Click to expand...
Click to collapse
Over a minute, still nothing
Planeck said:
Over a minute, still nothing
Click to expand...
Click to collapse
Hello, my girlfriend have the same problem in his Xperia Z3. When she works his phone lying on the desk. She want call to me and the power/lock button don't work. She call to me from other mobile phone and she describe problem. After 10 seconds search in google I find a way to restart phone. She pressed little yellow switch under nano Sim/micro SD plug. Phone power down and never give up. Power button is dead, combinations : vol+ and power , vol- and power, vol+ and vol- and power also didn't work. When I plug the USB cable the charging will start normally. In screen I have a big battery icon with animation.
Maybe someone have similar problem with Z3 and know a solution??
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
That is not normal and even if you could get it back from that sort of failure, you don't want this device unless it is fixed or replaced.
abhinav.tella said:
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
Click to expand...
Click to collapse
Still nothing. Power/unlock button is dead. Today I go to sell point (T-mobile Poland ) and leave for warranty repair. I used Xperia Z3 for 2 weeks
If you are within 14 days TMO should give you a brand new device.
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
abhinav.tella said:
If you are within 14 days TMO should give you a brand new device.
Click to expand...
Click to collapse
acpg100 said:
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
Click to expand...
Click to collapse
Hello,
Xperia Z3 back from repair few days ago. Message from service: hardware repair, updated soft, phone is 100% functionality and compatible with specification from producer.
Ive just received my z3 as replacement for g flex and its from Plus poland lol.
Sent from my Xperia Z3 using XDA Free mobile app
Just happened to me today- Xperia Z3 Compact
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Mines 'died' twice, both times the only way I could get it to turn back on was to connect to magnetic charger dock/cable
this is really works on me.. !!! try this one.....
anthgabb said:
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Click to expand...
Click to collapse
just do the no .3 ... and it works to me... thank u for posting this .. it helps me a lot.......
It's called the 'sudden death' bug and a small number of sony xperia phones die from it., including the Z3. It is more common in the Z3 Compact (I suffered from it and had to get it replaced). Just google sony Z3 sudden death.
Did the OP use a quick charger on his Z3? The reason I ask is that the repairer I sent my Z3C to originally said the motherboard was gone and needed to be replaced, possibly cased by current. I used to use a quick charger on my Z3C and wonder if it caused it as the phone worked perfectly for 6 weeks before dying.
There are several so called fixes and workarounds that work for some people, not all. Only a motherboard replacement fixes it properly.
Fix for Z3 not powering up / no charge LED
My Z3 would not power up and no charge LED when cable plugged in. Finally found this solution on Sonymobile support website which fixed my phone!
To force the device to restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") until the device has emitted three vibrations, and then release the OFF button. The device turns off automatically.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
If a forced restart procedure as described above doesn't succeed in turning on your device, you should try another kind of forced restart - the 2-minute restart procedure.
To force a 2-minute restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") for 120 seconds (ignoring any vibrations), and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
I had to hold the 'off' button for about 60 seconds before the phone vibrated and sprung into life - phew!
I bought mine with the broken screen so I don't know for sure what happened. Bid won for $37
The led light came on when plugged in, but no vibrations. The computer recognized it and installed as the D6633. Properties show the battery had charged to 29%, 60%, 99%.
But clicking into it just shows a blank page. No folders, drive volumes, or anything.
However if it is not hooked up to a charger or computer then as well as no vibration there is no lights either. Does get a little warm though.
Bought the new display and powerflex. Still wont turn on, no vibrations, and only shows led when plugged in.
Tried the volume up, down, power, all three, reset button in sim tray.
PC Companion can't work with it. It almost worked once but said if there was a google account and I did not have the info I would be facing the whole account lock fiasco....No thank you. Can't even get it to recognize it for that option properly anymore anyway.
Could easily connect it into fastboot mode, but getting it into flash mode took much much much more effort. But eventually I did and flashed an image with flash tool. Went fine. Flashed everything......NO CHANGE......
I'm guessing at this point maybe the board was more damaged than seems....Though it's weird how the computer recognizes it and can flash everything.
Or there is a damaged power IC, transistor, capacitor, or something.
I really hope Sony took care of this in the Z5 and it is no longer an issue in future devices. It was said in a few comments above that only a few people are affected....Yet there are endless searches and pages with a dramatic number of users facing it.
Hey, I have an unrooted and stock idol 3 that I was just playing a game on when suddenly the screen turned bright blue and then off. I tried to turn it on and it showed the Alcatel screen and then went blue again and this time turned off for good. I tried to go in to the recovery but that doesn't work either. I held down the power and volume for lots of time and in many different combinations also to no avail. The only thing the phone does is that the notification light turns on when the charger or usb to the computer is plugged in. Has anyone come across something like this and has any ideas how I can fix it? Any and all help will be appreciated, thank you.
Same here. Yesterday I was opening the camera app and the screen went blue. I've press the power and up button but the phone doesn't turn on.
What can I do?
I called Alcatel's customer service and they told me to send it in, luckily I didn't root my phone or anything, that's what I'm going to do. If you need to call them, the phone number is 855-368-0829
wow, that totally sucks. G/l with the repair/fix.
it looks it died simply. Can happen, nobody is perfect. Hope you get lucky with replacement.
@Cheeseball14 same thing happened to me. how did you proceed after calling the costumer service number? Were you asked to ship in the phone?
same issue as your post and others , i did call the alcatel warranty number , sent it to the Texas repair center , got my phone back , and still the same issues for the phone turned on and off , then screen turned blue , and didn't want to turn back on , then i called again, sent it again , they send me a pre paid shipping la label , hoping this time they will fix the problem, the web calls this blue screen of death
Fix Idol 3 won't turn on.
cheeseball4 said:
Hey, I have an unrooted and stock idol 3 that I was just playing a game on when suddenly the screen turned bright blue and then off. I tried to turn it on and it showed the Alcatel screen and then went blue again and this time turned off for good. I tried to go in to the recovery but that doesn't work either. I held down the power and volume for lots of time and in many different combinations also to no avail. The only thing the phone does is that the notification light turns on when the charger or usb to the computer is plugged in. Has anyone come across something like this and has any ideas how I can fix it? Any and all help will be appreciated, thank you.
Click to expand...
Click to collapse
I took mine back to seller (Bell). There they reset it to particular factory settings. Need to be careful otherwise to not erase the full system. Just a factory reset by Bell or your supplier.
Did your phone turn on? How could bell reset if it doesn't turn on like op's phone?
Hello, today I wanted to restart my device and it just doesn't want to turn on. I cannot access any mode, nothing shows up while charging. The phone was rooted. It was also water damaged in April (1 second in toilet), it didn't wanted to turn on either but somehow I managed to turn it back on and it was working well. When I plug it to PC i can see Exynos7420 for a second and it shows up every time I press power button. I hope it's not hard bricked or heavy damaged inside :/
Worgen325 said:
Hello, today I wanted to restart my device and it just doesn't want to turn on. I cannot access any mode, nothing shows up while charging. The phone was rooted. It was also water damaged in April (1 second in toilet), it didn't wanted to turn on either but somehow I managed to turn it back on and it was working well. When I plug it to PC i can see Exynos7420 for a second and it shows up every time I press power button. I hope it's not hard bricked or heavy damaged inside :/
Click to expand...
Click to collapse
Well it's defo a hardware failure of some sort, sounds like the main board might be done for. Water damage if not dealt with straight away can cause corrosion of components over time.