Signal strength good, still cannot get calls or make them - ONE Q&A, Help & Troubleshooting

Hi,
My OnePlus one, non rooted started to act up. It will lose signal, then regain, and then neither calls out or calls in can be made. Both 3G and Radio signal appear ok, but you cannot place calls or surf the net.
It is very frustrating since there is no indication weather or not people can actually call you.
I was wondering if anyone experienced this kind of problem before and how they fixed it.
Thanks

- reset to factory defaults, no go..
- Set my carrier to 3G and also created a task to disable DATA when @ home. Makes no difference.
i was thinking of flashing a new ROM. Do you guys also suggest a new radio?

qiuness said:
- reset to factory defaults, no go..
- Set my carrier to 3G and also created a task to disable DATA when @ home. Makes no difference.
i was thinking of flashing a new ROM. Do you guys also suggest a new radio?
Click to expand...
Click to collapse
Yes.

Related

Problem with making calls when roming??

I have this issue with my touch, that, when I make or recieve a call while roming my phone will restart within the first 30 seconds of the call.
Has anyone experienced this or/and know if it can be fixed?
Thanks in advance,
Kris
I worked out why it did it. You in a call then you hear a hissing noise then it reboot itself. Think this is a bug. While roaming in GSM network using EDGE or GPRS you cannot use voice and data together. Only in 3G which data and voice can be use together. The funny thing is the phone does not attemp to stop either voice or data, it just reboots itself.
Wonder there is any solution to this. Currently i just disable data during roaming on GSM network.
Now that I gave it more test......it restarts regardless of data or not......
hrm .. i reflashed the origional rom and spl onto the phone and it seems to work now - unfortuantly i have 2 drive fairly far to test it...
Has anyone else had this issue though?
Kris
I'm getting the same thing (I think), on my Touch Pro (Raphael).
I'm doing more testing to see exactly what is causing this, but it sounds like the same thing you're experiencing.
I wonder if there is some setting in the registry to tell the phone not to attempt to download data whilst on a GPRS connection and a phone call.
I started another thread about this before I found yours.
http://forum.xda-developers.com/showthread.php?t=439850
Same here, are we all on the 3 network?
New firmware may fix it. See post http://forum.xda-developers.com/showthread.php?t=439983
yes, but I like my RomeOS and mine's a HKK grey import anyway, doesn't have the 3 Software on it, so I'm doubtful if the 3 firmware will fix it... it might of course
interesting, i dont seem to have the same problem even when i am forcing my TP to go on gsm network. hopefully its not something i will face as i am also on 3network

VZW GS3 i535 - Error with CM10 Update, have 4G data but NO MOBILE NETWORK

So long story short...
- Updated to CM10 official "stable" build last night (from November 1st Nightly, which I never had issues with)
- Started it up, phone wouldn't activate.
- Read about a hotfix. Wiped, flashed, applied hotfix, etc.
- Still could not activate/receive phone calls.
- Tried to flash back to stock with root and it didn't work.
- Realized my IMEI was missing.
- Followed a guide to get my IMEI back.
- Still not much progress. I can get 4G data, but when I try to make a phone call it says "Mobile network not available".
- Decided to ODIN + flash 100% stock
- Still no phone calls sending/receiving.
Now I can access 4G data, but I cannot make or receive phone calls. I have tried various wipes, resets, battery removals, SIM removals, etc. etc.
Anyone have any advice for me? It has been about 12 hours now that I've been without service.
It does show that I have 3-4 bars on the status bar, but I still cannot make calls.
Much appreciated.
aereolaite said:
So long story short...
- Updated to CM10 official "stable" build last night (from November 1st Nightly, which I never had issues with)
- Started it up, phone wouldn't activate.
- Read about a hotfix. Wiped, flashed, applied hotfix, etc.
- Still could not activate/receive phone calls.
- Tried to flash back to stock with root and it didn't work.
- Realized my IMEI was missing.
- Followed a guide to get my IMEI back.
- Still not much progress. I can get 4G data, but when I try to make a phone call it says "Mobile network not available".
- Decided to ODIN + flash 100% stock
- Still no phone calls sending/receiving.
Now I can access 4G data, but I cannot make or receive phone calls. I have tried various wipes, resets, battery removals, SIM removals, etc. etc.
Anyone have any advice for me? It has been about 12 hours now that I've been without service.
It does show that I have 3-4 bars on the status bar, but I still cannot make calls.
Much appreciated.
Click to expand...
Click to collapse
i don't know the number off the top of my head, but someone said to call the # that gets your number reprovisioned, that could possibly fix the issue thats plaguing you
edit: just did a quick search and someone said just call verizon from another phone and say "hey, i need ya to reprovision my phone, its number is blahblahblah" and just go thru it that way
digitalsynner85 said:
i don't know the number off the top of my head, but someone said to call the # that gets your number reprovisioned, that could possibly fix the issue thats plaguing you
Click to expand...
Click to collapse
Try to reprovision your sim card using this code:
*2767*3855#
It will format your internal storage so back it up. You must be on TouchWiz as well.
Sent from my SCH-I535 using xda app-developers app
Same Issue!
Still not much progress. I can get 4G data, but when I try to make a phone call it says "Mobile network not available".
- Decided to ODIN + flash 100% stock
- Still no phone calls sending/receiving.
Now I can access 4G data, but I cannot make or receive phone calls. I have tried various wipes, resets, battery removals, SIM removals, etc. etc.
Anyone have any advice for me? It has been about 12 hours now that I've been without service.
It does show that I have 3-4 bars on the status bar, but I still cannot make calls.
Much appreciated.[/QUOTE]
Same nearly EXACT problem for me. Back on stock now still no phone but I do have data. Did the provisioning code but still get mobile network not available message. Did calling Verizon work? Any help greatly appreciated!
jamestheartist said:
Still not much progress. I can get 4G data, but when I try to make a phone call it says "Mobile network not available".
- Decided to ODIN + flash 100% stock
- Still no phone calls sending/receiving.
Now I can access 4G data, but I cannot make or receive phone calls. I have tried various wipes, resets, battery removals, SIM removals, etc. etc.
Anyone have any advice for me? It has been about 12 hours now that I've been without service.
It does show that I have 3-4 bars on the status bar, but I still cannot make calls.
Much appreciated.
Click to expand...
Click to collapse
Same nearly EXACT problem for me. Back on stock now still no phone but I do have data. Did the provisioning code but still get mobile network not available message. Did calling Verizon work? Any help greatly appreciated![/QUOTE]
Try a new sim card?
bageloid said:
Same nearly EXACT problem for me. Back on stock now still no phone but I do have data. Did the provisioning code but still get mobile network not available message. Did calling Verizon work? Any help greatly appreciated!
Click to expand...
Click to collapse
Try a new sim card?[/QUOTE]
Yep. Put my girlfriend's in and same thing. Going to try re-rooting, installing stock TW again, and see what happens.
jamestheartist said:
bageloid said:
Try a new sim card?
Click to expand...
Click to collapse
Yep. Put my girlfriend's in and same thing. Going to try re-rooting, installing stock TW again, and see what happens.
Click to expand...
Click to collapse
Your eri might be borked... The only way I was able to fix that on my phone was using the now deleted IMEI and ERI tool thread.
edit:http://webcache.googleusercontent.c....6.0...0.2...1c.1.15.psy-ab.DIaMHJmSIlU&pbx=1
Unfortunately the attachment links are dead
Damn, that's what I figured too. I have seen some issues semi-related to this subject with others who were running CM 10.1 roms, not just S3 owners, so I guess that no matter how many times you do something right, sometimes things still go wrong, It just is what it is, or that damn program HiApn was a little beyond me, and I borked it up that way. Got the new TouchWiz multi-window OTA update update fine though, re-rooted it and was going to explore it further, but I think I'm just going to replace it under warranty since the one year will be up in a couple weeks. Sorry to do that, since it keeps the price of phones high, but crap. It looks like it's toast for telephony, although 911 DOES work, just nothing else phone related. It sees my phone number, and can read that much of the sim, and my IMEI appears to be true. Strangest damn thing! Oh well, looks like a re-locked bootloader and Triangle Away for me.Thanks for your responses, best of luck to the OP....
(Oh, and btw, I actually like that multi-window feature, so when I get my new one, I'm just going to leave it factory!)
Wait a minute...borked ERI? That's fixable? If it's not too radical, I have a few days to try that before I have to send my original phone back, so if I can fix it I'd rather do that.
After reading that post you put up a link to, my ERI is already at 5...?

Strange Problem - Can't Send SMS

Ok, first of all I'm an old veteran at flashing ROMs. Secondly, I know about the SIM card reset, where I restore my phone to factory settings and enter a number in the dialpad (can't remember it, have it written down) to reset your network connection. The thing is, I have a few hours left at work before I'll have time to attempt that, so I wanna explain this issue to the community and see if there's an easier option.
So, to start, I have been running the 01/02 build of Bean Stalk 4.4.2 for a few weeks now with no issue. I'm also on the latest modem, VRUCML1, which I again have been running for a while with no issue.
Today I decided to try out some newer builds, so I made a nandroid and then flashed the new Carbon 4.4 build (01/19). This was when I had my first network issue, where it had me stuck in roaming even though I was in my home. So, thinking the ROM may still have some issues, I switched to a newer build of Bean Stalk (01/17). While I now had mobile data back, I found that my phone was unable to send SMS.
I finally restored my nandroid, yet now I find that this problem is still persisting. I flashed the previous modem, VRBMF1, and the problem still persists.
The weirdest thing, though, is that even though it won't send SMS, my mobile data works fine. I'm able to browse the web at full LTE speeds, but not send SMS.
Edit: After a recent test, it seems phone calls won't work either. So my phone seems to be handling the LTE functions well enough, but is having trouble with the CDMA/EVDO part of the antenna.
Anyone who has any advice, please help. Like I said, I'm inclined to do a SIM reset, but won't be able to until much later tonight.
TenderloinShadow said:
Ok, first of all I'm an old veteran at flashing ROMs. Secondly, I know about the SIM card reset, where I restore my phone to factory settings and enter a number in the dialpad (can't remember it, have it written down) to reset your network connection. The thing is, I have a few hours left at work before I'll have time to attempt that, so I wanna explain this issue to the community and see if there's an easier option.
So, to start, I have been running the 01/02 build of Bean Stalk 4.4.2 for a few weeks now with no issue. I'm also on the latest modem, VRUCML1, which I again have been running for a while with no issue.
Today I decided to try out some newer builds, so I made a nandroid and then flashed the new Carbon 4.4 build (01/19). This was when I had my first network issue, where it had me stuck in roaming even though I was in my home. So, thinking the ROM may still have some issues, I switched to a newer build of Bean Stalk (01/17). While I now had mobile data back, I found that my phone was unable to send SMS.
I finally restored my nandroid, yet now I find that this problem is still persisting. I flashed the previous modem, VRBMF1, and the problem still persists.
The weirdest thing, though, is that even though it won't send SMS, my mobile data works fine. I'm able to browse the web at full LTE speeds, but not send SMS.
Edit: After a recent test, it seems phone calls won't work either. So my phone seems to be handling the LTE functions well enough, but is having trouble with the CDMA/EVDO part of the antenna.
Anyone who has any advice, please help. Like I said, I'm inclined to do a SIM reset, but won't be able to until much later tonight.
Click to expand...
Click to collapse
Go into About Phone -> status check your IMEI and PRL and such are they still there?
buhohitr said:
Go into About Phone -> status check your IMEI and PRL and such are they still there?
Click to expand...
Click to collapse
My IMEI is there, it was the first thing I checked. I did the whole IMEI backup thing way back in the beginning with this phone.
IMEI wouldn't explain the problem anyway. I still have 2-3 bars of LTE at all times, which I wouldn't have if I didn't have my IMEI. For whatever reason regular phone communications (SMS/Calls) won't go through. Since I know that Verizon still routes those communications through the older CDMA/EVDO network, I'm assuming that's the source of my problem.
TenderloinShadow said:
My IMEI is there, it was the first thing I checked. I did the whole IMEI backup thing way back in the beginning with this phone.
IMEI wouldn't explain the problem anyway. I still have 2-3 bars of LTE at all times, which I wouldn't have if I didn't have my IMEI. For whatever reason regular phone communications (SMS/Calls) won't go through. Since I know that Verizon still routes those communications through the older CDMA/EVDO network, I'm assuming that's the source of my problem.
Click to expand...
Click to collapse
Sure just make sure things don't get corrupted, if everything is still in order then you can reset sim, worse case call VZ and they can reset (re-provision) the sim for you. Happened to me twice and VZ solved them in both cases.
The problem i had i couldn't recieved calls. Everything worked fine..
I ended up getting new sim card then the employee dialed *73 then my fone was back in action
buhohitr said:
Sure just make sure things don't get corrupted, if everything is still in order then you can reset sim, worse case call VZ and they can reset (re-provision) the sim for you. Happened to me twice and VZ solved them in both cases.
Click to expand...
Click to collapse
yeah I figured that would have to be the answer from the beginning. Have to Odin back to stock first, won't be able to do that for probably another 3-4 hours because of a work meeting that's about to start, so I figured I'd ask around.
If anyone has any other ideas, I'm open to them. Otherwise I'll reprovision tonight and report back.
The data/sms issue isn't odd... sms and calls are on the 1x protocol, data is on the LTE/CDMA/EvDO, so if you can't send sms, you can still use data.
Have you tried flashing one of the stock-based roms and seeing if the issue remains? I've encountered that before where stock is fine, but CM/AOSP roms have a wonky issue and *some* people report after doing so, they can get data/calls working on the custom roms. Unfortunately, my resolution there was to cab (LG device) back to factory image.
beepea206 said:
The data/sms issue isn't odd... sms and calls are on the 1x protocol, data is on the LTE/CDMA/EvDO, so if you can't send sms, you can still use data.
Have you tried flashing one of the stock-based roms and seeing if the issue remains? I've encountered that before where stock is fine, but CM/AOSP roms have a wonky issue and *some* people report after doing so, they can get data/calls working on the custom roms. Unfortunately, my resolution there was to cab (LG device) back to factory image.
Click to expand...
Click to collapse
+1
Flash back to stock, or a stock based rom with stock messaging. Try to force the message through. My messages stopped sending on aosp messaging and was persistent through rom flashes. I eventually forced it through using touchwiz messaging.
Sent from my SCH-I535 using Tapatalk 2

Intermittent Data/Cell -Exclamation Mark in Signal Indicator

This happens on every Lollipop ROM I have flashed, no problems on 4.4 ROMS. I do clean installs, do not restore anything from Tibackup. So basically what happens is I will randomly but very frequently lose all data and cell service. Like once every three minutes frequently. It only lasts about 5 seconds at a time. The signal bar triangle will have an exclamation mark in it (see attached example). I delete and re-enter my APN, turn off wifi AND the Scanning Always Available option. I have read some threads about this exact same thing happening on Nexus 5 after Lollipop update but they are old and it seems to have been fixed with an update. Does anyone have any ideas about what is going on? I'm on TMO in the US and like I said, it ONLY happens on Lollipop ROMs it does not happen of Kitkat.
I read this as sort of an explanation as to why but nothing as to how to fix it. It is driving me insane.
I'm in the same boat, I cant make calls with hangouts or with Dialer or it will disconnect. I haven't seen a solution yet. I've tried every ROM I can, but it keeps crashing. drives me up a wall. I want to logcat it, but having issues while at work.
budm said:
I'm in the same boat, I cant make calls with hangouts or with Dialer or it will disconnect. I haven't seen a solution yet. I've tried every ROM I can, but it keeps crashing. drives me up a wall. I want to logcat it, but having issues while at work.
Click to expand...
Click to collapse
Only discussion about this I have seen is in the Nexus 5 forums, nothing in OPO
Any insight to this would be greatly appreciated.
Come on guys, am I really the only one with this issue?
TigerDNA said:
Come on guys, am I really the only one with this issue?
Click to expand...
Click to collapse
You're not alone, I have this as well but I don't get the exclamation mark but instead the triangle appears completely empty, as if I have no signal at all.
anyone know a way to fix this awell? i flashed the new lolipop alpha modem and still same thing if not worse
The only time this has happened to me is when I toggle Wi-Fi. It for this every time, but have no data issues otherwise. Seems to be when switching between ip addresses. Are you possibly between towers or roaming on another network? May be the issue, but I can't say for sure. Running the lollipop rom exodus, no issues at all.
EDIT: also what baseband are you guys on? I thought I saw something similar and someone flashed a test baseband and it fixed whatever issue they were having. Link coming shortly.
EDIT 2: just now noticed the list above mine about the alpha modem and it not working for them. If anyone else needs to try however, link is http://forum.xda-developers.com/sho... work for some and not others.
from the one+
Does anyone know if we can flash the CM11S modem on CM12?
Go to Settings -> More - > Mobile Networks. Make sure all the items are set correctly.
alleykat2561 said:
Go to Settings -> More - > Mobile Networks. Make sure all the items are set correctly.
Click to expand...
Click to collapse
In OP "I delete and re-enter my APN, turn off wifi AND the Scanning Always Available option."
Same issue here. Running SlimSaber using alpha radio.
Same problem on two OPOs here, both running Temasek CM12
Anyone found a solution yet?
I have the same issue on CM12, BlissPop and Validus ROMS.
Strangely I do NOT have the issue on Euphoria.
Think it happened after I flashed the Alpha L modem.
Tried flashing an older CM11S modem, but no luck...
Hi,
Sorry for the noob answer but anybody tried settings>mobile networks>preferred network type and set it to 3G? I flashed a new rom from stock CM and noticed that I was experiencing signal trouble, I checked my status and the signal detected is LTE so I changed my network to 3G and network signal improved. Downside is that you cant use LTE (but thats ok for me since here in our country, LTE signal is still kind of limited)
Zino same for me. Ever find a fix or a rom that doesn't do this?
OP here, it's strange that all of us have this issue, the same issue that came up on the Nexus 5 thread when L was first released but know one else seems to have any knowledge of it. I am almost certain it doesn't have to do with our carriers but rather something software related.
I'm also suffering from this issue, until now the only way I knew how to fix it was to wipe the cache in recovery which takes ages!
got the same problem :<
I have a similar issue. I use t mobile in the USA and LTE works, H+ works, but 3g shows signal and won't load anything. No idea how to fix it.

Issue with mobile data connection

Dear all,
I own a OP6 always updated through OTA. But I have a big problem: often, and without noticing it, the data connection is interrupted and the only way to reactivate it is turn off the connection from the menu, wait a minute, and reactivate the connection. It happens several times a day.
As you can imagine, it is a big problem because someone sends me emails or messages that I do not receive until I do the steps above. And I don't know when I'm connected and when I am not because everything seems okay.
Can you help me?
Thanks in advance.
gidea1408 said:
Dear all,
I own a OP6 always updated through OTA. But I have a big problem: often, and without noticing it, the data connection is interrupted and the only way to reactivate it is turn off the connection from the menu, wait a minute, and reactivate the connection. It happens several times a day.
As you can imagine, it is a big problem because someone sends me emails or messages that I do not receive until I do the steps above. And I don't know when I'm connected and when I am not because everything seems okay.
Can you help me?
Thanks in advance.
Click to expand...
Click to collapse
i thought i was the only one with this issue....
i also have same problem i also have to deactivate data and activate again even some times call also drops
gidea1408 said:
Dear all,
I own a OP6 always updated through OTA. But I have a big problem: often, and without noticing it, the data connection is interrupted and the only way to reactivate it is turn off the connection from the menu, wait a minute, and reactivate the connection. It happens several times a day.
As you can imagine, it is a big problem because someone sends me emails or messages that I do not receive until I do the steps above. And I don't know when I'm connected and when I am not because everything seems okay.
Can you help me?
Thanks in advance.
Click to expand...
Click to collapse
Just out of curiosity, did you try downloading the latest full rom and flashing it? I was always having issues with severe battery drain if I updated by OTA. Downloading the rom from OP website and flashing fixed the issue. Could be something similar for you.
Be sure to do a backup first incase of any problems.
hallo dare said:
Just out of curiosity, did you try downloading the latest full rom and flashing it? I was always having issues with severe battery drain if I updated by OTA. Downloading the rom from OP website and flashing fixed the issue. Could be something similar for you.
Be sure to do a backup first incase of any problems.
Click to expand...
Click to collapse
Not similar but this the only case. I learned it through 4 devices OTA updates always mess up something. Always do full clean install, i know it sucks to settup the phone again install backups.. etc.. but it gor good
I think i have the same problem but after every reboot. I get 4G icon, but there is no connectivity on chrome and other apps (although Spotify seems to work). Only after switching to 3G and back to 4G the data works...
I had the same problem on my OP3 in OOS, but not in Resurrection Remix... really weird. I may try Havoc OS to see.
No problems with mobile data here, but dame issues when on wifi. I did a factory reset yesterday and clean install, but sadly that didn't help.
I've just updated to OxygenOS 5.1.11 and the issue is still with me. How is it possible? It's a really annoying bug. Developers, where are you when we need you most?
gidea1408 said:
I've just updated to OxygenOS 5.1.11 and the issue is still with me. How is it possible? It's a really annoying bug. Developers, where are you when we need you most?
Click to expand...
Click to collapse
Have you tried a network reset?
80s Baby said:
Have you tried a network reset?
Click to expand...
Click to collapse
What do you mean?
gidea1408 said:
What do you mean?
Click to expand...
Click to collapse
Settings - Back up and reset - network settings reset
Make sure you reboot your phone once after you do that
Does anyone know what the best apn and network settings are for an unlocked Moto g5 plus on metro by TMobile
When I use OP6 on mobile data, cant use google or associated programs... Used a VPN program and problem is solved.
Updated: deleted all APN and insert manually APN for my network. Works just fine...for now.

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