So, today while I was walking home I felt my watch loose in my jacket sleeve, and when I looked, the part of the bezel that holds the watch strap was broken. As I hadn't hit it on anything or put any strain on it, I'm honestly super confused as to how that happened, and I'm very disappointed. I talked to Samsung, and currently their "out of warranty" repair service is not active, and apparently my watch is out of warranty. As I received this as a gift nine months ago, I can't really say where it came from initially so I can't say as to whether it should be in warranty or not. So, I feel like my best bet is to buy parts and fix it myself.
My question them is, if I purchased a metal bezel for a Gear 2, does anyone know if it would fit well on the Neo? I'd rather replace it with metal so this doesn't happen again. I realize the regular Gear 2 has a camera, whereas the Neo just has an IR sensor there, but I feel like I could make it fit. If it can't be done and someone knows that though, I obviously would not like to waste my time and money on it.
If anyone has any insight into this, I'd be very appreciative!
Okay, well shockingly I found a metal frame for really cheap from the next major city over from me so... I guess I'll give it a try. I'll post my results.
So, the new front chassis came in and unfortunately, as feared, the Neo and the regular Gear 2 are not quite as compatible as I thought.
The biggest issue is that the back isn't quite the same shape, which is weird because visually it's near impossible to see a difference, but it's there, and it prevents the back from fully closing. However, I plan to resolve this with a back for the full Gear 2 I ordered for cheap.
The second biggest issue is that the metal is designed to isolate the camera from the motherboard. This means there is a physical metal barrier which gets in the way of the IR LED. On top of this, it appears there are slits molded into the screw-posts for the board to slide into on the Neo, but these are absent from the full Gear 2. I plan to resolve both of these issue, very very carefully, with a dremel. I do not want to compromise the structural integrity of the screw posts.
The last issue I didn't confirm, but appears to exist is that the screen area on the full Gear 2 is slightly taller than on the Neo it seems. I had suspected this actually, and I think that would explain why my screen protectors were slightly too big. I plan to resolve this with a new screen for the full size Gear 2, which was also relatively cheap, but more than I wanted to spend on this project. I feel like you could get away with not doing this if you don't mind a tiny gap. But I want to make sure it's as perfect as it can be.
I'll update again once everything comes in.
Update: You can in fact put a Gear 2 Neo inside of a Gear 2 body, if you are so determined. Things that are different about the two include not just the metal main chassis, but also the back, the screen and the charging cradle. (As well as the main board.) So, if you want to do this, you'll need to get a new back as well, which I got cheap from ebay, and I'd recommend getting a new screen too. Theoretically the Neo one will fit, but there will probably be a noticeable gap. I have a Gear 2 cradle on order, for the time being I'm using the Neo charger, which is slightly wider, and holding it on with a rubber band.
The determination part: The main board will not fit into the metal case without modification to the case. (I wouldn't modify the board.) There's a metal divider to keep the IR LED from interfering with the camera, but since the Neo doesn't have a camera, and has the IR LED centered, this means you can't put the board in. This metal divider needs to be removed. Also, the Neo board goes around the screw posts a little bit in a way that is blocked by the metal. So, the trick is to remove the metal around the screw posts to allow the board to fit without compromising the structural integrity of it and without damaging the screw posts themselves. I did not need to make any slits in the screw posts though as I thought might be necessary. Which is good, because I feel a lot safer without doing that. I accomplished the necessary modifications with a Dremel, various tips, and a lot of care with a stead hand.
The end result looks really nice, and I do not anticipate having the same issue the plastic case had. I'm very satisfied, but it isn't the easiest thing to do. But if you are so determined, yes, it can and has now been done.
Related
Ran across this today searching for cases for the Epic. Anyone using one? Its interesting in that it locks the slider during normal use and hinges open if you want to use the keyboard.
http://www.pdair.com/catalog/product_info.php?cPath=10100000_10000000_11001061&products_id=31414
Now this looks like quite a nice case for functionality.
Now if they just took off the whole part in the back for the clip and form fit the corners a bit more and offered it in more colors that'd be nice.
This may be the best thing I can do for now, I have been scouring for a jelly case to slip over the epic, since I never use the keyboard
Now, if somebody has the ability to cleanly cut aluminum and wants to sell a matched set consisting of this case with a hole cut in the back for the hump on the extended battery the other guy is selling to poke through... (strokes credit card and sighs)
It's hard to tell from the pics... does the case snap onto the lower half, or does the phone just rest inside?
How firmly does it secure the phone when the case is closed? Does the power button still cause the two halves to separate a little, or are both held firmly in place from both sides?
bitbang3r said:
Now, if somebody has the ability to cleanly cut aluminum and wants to sell a matched set consisting of this case with a hole cut in the back for the hump on the extended battery the other guy is selling to poke through... (strokes credit card and sighs)
It's hard to tell from the pics... does the case snap onto the lower half, or does the phone just rest inside?
How firmly does it secure the phone when the case is closed? Does the power button still cause the two halves to separate a little, or are both held firmly in place from both sides?
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There are videos on you tube. The bottom looks like a very snug press fit. Top must be looser to allow for the hinge to work.
Sent from my SPH-D700 using Tapatalk
...
I had a similar case for my old HTC Titan. I LOVED it. Being a pretty serious phone abuser, that case kept my phone together!
-Rob
I used to have a similar case for my Treo and they are extremely well made. I irregularly dropped my phone from about 5 feet in the air onto hard linoleum and it never suffered any indignities. These come in both black and silver so if you want a different color you would want the silver so you could send it out to be powder coated.
I just ordered one.
Mine came last night.
The good: locks the slider firmly closed. No wobble or "play" at all when pressing the power button. Phone easy to remove (for GameGripper purposes).
The bad: Feels terrifyingly slippery compared to the Seidio ActiveX. Obstructs "slide down" gesture for notifications.
The seemingly fatal (a big one): my "back" fake hardkey keeps randomly going berserk... but ONLY that specific one. The foam in the top half seems to be confusing the capacitive sensor.
Sent from my SPH-D700 using XDA App
Update: I've had the 'search' fake hardkey freak out a few times on me, too.
Another problem: it's definitely affecting reception. 4G and GPS barely work with the case in place.
Sigh. So close. So agonizingly close. It's awesome to not have the phone shear and jiggle apart every time I hit the power button, and the fact that it allows the phone to be easily removed for the Game Gripper without really compromising the slide-out keyboard's usability is very cool.
I'm really convinced that this case went straight from plastic prototype to mass production before anyone actually tried to use it in an area with 4G service, high humidity (presumably what's screwing up the foam and touchscreen), and who didn't just assume that the GPS was dysfunctional because Samsung sucks.
Sigh. Too expensive to throw away, and really nice in ways that ultimately don't matter because the touchscreen-button problem makes it totally unusable
The plot thickens: more touchscreen observations:
* Oddly, there's NO FOAM around the lower part of the screen where the phantom-pressed fake hardkeys are.
* Last night, it went completely berserk with phantom button presses on cue when I rubbed the latch a certain way.
This suggests that the problem's root cause might extend to the electrical conductivity of the case itself. It's strange, because I wasn't able to find reports of the same problem for users of Monaco cases for other phones (like the Droid). Lots of complaints about signal attenuation, but no reports of touchscreen problems.
I'm seriously tempted to buy some liquid electrical tape and coat the inside of the lid to see whether it helps. The problem DOES seem to go away when the lid is no longer in contact with the screen. However, if it's happening because the sensor is acting kind of like a Hall Effect sensor and the case is acting like a Faraday cage, nothing short of making the case (or at least the top lid) out of plastic is likely to fix the problem. Still, it's worth a try since I really like the case itself, and my alternative is to basically chuck it.
Update: as an experiment, I wrapped black electrical tape around the bottom lip of the top part. It helped a lot. I think I might have also found a contributing cause: cat fur. I think wisps of cat fur might be bridging the metal case & screen and carrying static electricity to the sensor. Oddly, though, some of its *worst* back-arrow spasams have occurred with the phone laying on the desk, untouched, 3 feet away.
I'm still trying to think of a good way to plastic-coat the case without making it look bad & get a nice, even black rubbery coating on it.
Sent from my SPH-D700 using XDA App
How thin is it compared to the other plastic cases?
Very interested in getting the Monaco Aluminum Case, which is very similar to this one. My last concern, how thin is it compared to Seidio Innocase Surface?
Has anybody dropped their device yet? What happened? Did the screen break? Where are the weak points of this device? I suppose that if it lands with one of the corners, the damage could be hugh. The iBallz may offer good protection against dropping in any orientation. However, we don't know if it is compatible with our device yet.
The reason I am asking is that I love this device. I have a Capdase case (about 440g). I work at home these days and have the case removed. I found it a bit stupid to use the case because it added weight and bulk to this device. By itself, the PRO 12.2 is not so heavy but not so light. When I went out, I put the case on and felt the weight in my bag and while holding it. The official book cover from Samsung seems to be the lightest (about 200g). However, I read a review that the cover is fragile and it is not so protective. The Gumdrop is the most protective but it is a bit heavier than my Capdase case. It also raises the white color boundary of the LCD screen. As I rest by hands on the area near the home button, the raised boundary may interfere with my use of the device. It seems that if one wants more protection, one has to choose a bulky device like the Gumdrop and Ottobox cases. Am I right?
I have a white device. I prefer a case that has bright color like those for the Samsung Note 10.1 2014:
www.ebay.co.uk/itm/SAMSUNG-GALAXY-N...OOK-COVER-CASE-HARD-SHELL-STAND-/331059591828
(fluorescent green, orange and the reddish pink). I want it to be very light yet protective. Moreover, I prefer not to have the white area on the LCD screen covered. Any suggestion?
petercohen said:
Has anybody dropped their device yet? What happened? Did the screen break? Where are the weak points of this device? I suppose that if it lands with one of the corners, the damage could be hugh. The iBallz may offer good protection against dropping in any orientation. However, we don't know if it is compatible with our device yet.
The reason I am asking is that I love this device. I have a Capdase case (about 440g). I work at home these days and have the case removed. I found it a bit stupid to use the case because it added weight and bulk to this device. By itself, the PRO 12.2 is not so heavy but not so light. When I went out, I put the case on and felt the weight in my bag and while holding it. The official book cover from Samsung seems to be the lightest (about 200g). However, I read a review that the cover is fragile and it is not so protective. The Gumdrop is the most protective but it is a bit heavier than my Capdase case. It also raises the white color boundary of the LCD screen. As I rest by hands on the area near the home button, the raised boundary may interfere with my use of the device. It seems that if one wants more protection, one has to choose a bulky device like the Gumdrop and Ottobox cases. Am I right?
I have a white device. I prefer a case that has bright color like those for the Samsung Note 10.1 2014:
www.ebay.co.uk/itm/SAMSUNG-GALAXY-N...OOK-COVER-CASE-HARD-SHELL-STAND-/331059591828
(fluorescent green, orange and the reddish pink). I want it to be very light yet protective. Moreover, I prefer not to have the white area on the LCD screen covered. Any suggestion?
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Click to collapse
Hi Peter,
I couldn't make much suggestions in the way of what case to get, but I can tell you that I've dropped my tablet at least twice, in the i-BLASON case. It fell from an elevated bed and bounced along the frame supports, it must have hit them 3 or 4 times, and finally hit the floor (it fell from about 5 or 6 feet up). No damage at all, though it was horrifying to watch! The other time it fell from about three or four feet, smack! on the floor, I think face down. No damage then either. I don't know what experiences others have had with falls, but so far it seems pretty strong. I don't know how much was the case, and how much was the device, though.
I dropped my first Note Pro off the roof of a moving vehicle at 60mph . . . leaving it up there was the biggest bonehead mistake I've made in years.
I can honestly tell you that it shatters into many pieces when being run over by a truck at 60mph . . as witnessed by me through my side view mirror after i heard it tumble across the roof of our company SUV. 5 lane highway with no shoulders. I wasn't about to stop to survey the damage. Cleanup crew had probably picked it up that night as I could not see it anywhere in the area the next day I drove through the area. Either that or someone else grabbed it but it surely wasn't repairable.
Lesson learned and after a month of grieving I bought another, installed whatever case was at Best Buy at the time and went home to insure it via squaretrade. I do a lot of field work so I need to protect this thing from myself.
Thanks for the experience. It seems that for any device (laptops, tablets, phones), the corners are the week points. I bought the Gumdrop case. It seems to offer good protection but it adds weight and the entire thing became bulky. It was like carrying two Note PRO 12.2. Kind of stupid as we want lightweight devices. I found the rubber case slippery and the entire thing is hard to handle. It might be easier to drop with the case on. Then, I bought the iBall. It fits the PRO 12.2 very tightly. I don't know if it is bad to the tablet. I also worry that if I just hold a corner (the ball), the tablet may break.
petercohen said:
Thanks for the experience. It seems that for any device (laptops, tablets, phones), the corners are the week points. I bought the Gumdrop case. It seems to offer good protection but it adds weight and the entire thing became bulky. It was like carrying two Note PRO 12.2. Kind of stupid as we want lightweight devices. I found the rubber case slippery and the entire thing is hard to handle. It might be easier to drop with the case on. Then, I bought the iBall. It fits the PRO 12.2 very tightly. I don't know if it is bad to the tablet. I also worry that if I just hold a corner (the ball), the tablet may break.
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Click to collapse
It shouldn't snap in half from holding it at the corners, but constant pressure on the glass can cause micro fractures that severely weaken the screen's integrity.
So if it's really very tight, you may want to be prepared for a possible screen crack appearing out of nowhere. Especially when there's fluctuations in the ambient temperature.
So, it depends on how tight the fittings are.
I purchased my Gear S2 on release day last month, and so far all has been good up until yesterday.
I was turning the bezel to check my notifications, and noticed it started to get really stiff. To the point where it was nearly impossible to turn it. I turned it a bit harder and it started turning again, still controlling the device, but there was no longer any "clicks" that the bezel usually makes when scrolling through things and it was still really stiff and hard to turn. No matter which way I turned it. It also started producing bits and pieces of some sort of rubber from underneath the bezel that I could somewhat pull off. You can feel the stainless steel grinding when you rotate it now, which is really concerning me. I'm thinking whatever mechanism helps the bezel rotate underneath somehow broke and I'm not sure what to do at this point. The device is still fully functional, but the bezel is nearly unusable, and that's kind of the reason I bought the Gear S2.
Any suggestions? I bought it from Best Buy off-contract on October 2nd.
Any ideas?
rogvid700 said:
Any ideas?
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Click to collapse
Send it back and claim warranty?
Call samsung support
Just to anyone who might come across this thread with the same problem, I took the device to the Best Buy that I purchased it from and they were able to exchange it because it was still under warranty
ocjelf said:
Call samsung support
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Click to collapse
I called Samsung with a similar issue. My bezel hasn't gotten stiff yet but the indicator "white dot" that goes around the watch face while turning the bezel sometimes goes the wrong way while scrolling through apps or reading email . This is only my 5th day with the watch. I love it BUT...I'm afraid this will get worse the longer I have it. I bought the watch from AT&T full retail. AT&T does not want to swap it and Samsung wants me to send it in for repair. I'm still within the 14 day return window at AT&T so I may just do that. Even though it will cost me $35 to do that :/
You will need to exchange it. I think what may have happened is that sand or grit has gotten under the bezel. This can happen even with a Swiss watch. The fact that it is hard to turn is usually an indication of this happening.
This has happened to mine after only 1 week. And I'm very gentle with it. The bezel is impossible to turn. I got the 3G version.
Fixed
When my Gear S2 started to feel resistive I used less than a drop of Super Lube around the rotating ring and worked it in a little. Better than new now. Rotates smooth with that sweet notch feel. I'm never without a pen super lube precision oiler in my pocket while at work. Part Number 51010. Amazon.
Disparky said:
When my Gear S2 started to feel resistive I used less than a drop of Super Lube around the rotating ring and worked it in a little. Better than new now. Rotates smooth with that sweet notch feel. I'm never without a pen super lube precision oiler in my pocket while at work. Part Number 51010. Amazon.
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I wouldn't use an oil based lubricant on the bezel of the Gear S2. As was discussed in another thread, the Gear S2 is IP68 water resistant, which means it probably has a rubber seal underneath the bezel. Oil based lubricants may damage rubber seals and gaskets, so it is probably better to just rinse the watch with warm water. Since the Gear S2 is IP68 water resistant, holding it under the faucet and turning the bezel won't harm it. When my bezel gets sticky, I usually just take the band off and hold it under the kitchen faucet while turning the bezel.
The bezel has completely come off my s2 at some point and is lost. I've written to Samsung support and they wrote back with 3 suppliers ..... Useless information as they don't do any spares for the s2 ...... So I'm in limbo . In my opinion Samsung after care is rubbish
andycapp1606 said:
The bezel has completely come off my s2 at some point and is lost. I've written to Samsung support and they wrote back with 3 suppliers ..... Useless information as they don't do any spares for the s2 ...... So I'm in limbo . In my opinion Samsung after care is rubbish
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Click to collapse
What suppliers did they provide you with? I have the same issue
Put gun oil in the cracks and turn it not alot should be fine
rogvid700 said:
I purchased my Gear S2 on release day last month, and so far all has been good up until yesterday.
I was turning the bezel to check my notifications, and noticed it started to get really stiff. To the point where it was nearly impossible to turn it. I turned it a bit harder and it started turning again, still controlling the device, but there was no longer any "clicks" that the bezel usually makes when scrolling through things and it was still really stiff and hard to turn. No matter which way I turned it. It also started producing bits and pieces of some sort of rubber from underneath the bezel that I could somewhat pull off. You can feel the stainless steel grinding when you rotate it now, which is really concerning me. I'm thinking whatever mechanism helps the bezel rotate underneath somehow broke and I'm not sure what to do at this point. The device is still fully functional, but the bezel is nearly unusable, and that's kind of the reason I bought the Gear S2.
Any suggestions? I bought it from Best Buy off-contract on October 2nd.
Click to expand...
Click to collapse
gun oil fixed the issue every time it gets hard put a lil in the cracks n turn it
just rinse the watch in water it will clear the dust and dirt under the bezel and it will go back to working fine
The same exact issue has happened to my galaxy watch. That is how I found this thread and im sure others will be searching too so im replying even though its old. The bezel would stick and I would force it to turn and it would be fine and then small black chunks of some type of plastic began appearing from underneath it so I spent some time turning it over and over again and then removing these chunks and it has worked just fine since it stopped producing the black chunks of whatever. It seems like some type of plastic. I was thinking the backing from an adhesive tape but at the same time hoping it was not part of a gasket to keep water out. I wear the galaxy watch in the shower and so far it has been fine. This is my first switch from apple to Samsung and have gone through 3 first gen apple watches because the screen randomly falls off. I was not expecting to have issues with a near $400 Samsung watch. as long as its still waterproof then there really is not an issue but I would like to know what is coming out of my watch and why...It doesn't seem like a major issue so far though.
dnmeboy said:
The same exact issue has happened to my galaxy watch. That is how I found this thread and im sure others will be searching too so im replying even though its old. The bezel would stick and I would force it to turn and it would be fine and then small black chunks of some type of plastic began appearing from underneath it so I spent some time turning it over and over again and then removing these chunks and it has worked just fine since it stopped producing the black chunks of whatever. It seems like some type of plastic. I was thinking the backing from an adhesive tape but at the same time hoping it was not part of a gasket to keep water out. I wear the galaxy watch in the shower and so far it has been fine. This is my first switch from apple to Samsung and have gone through 3 first gen apple watches because the screen randomly falls off. I was not expecting to have issues with a near $400 Samsung watch. as long as its still waterproof then there really is not an issue but I would like to know what is coming out of my watch and why...It doesn't seem like a major issue so far though.
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Click to collapse
From my understanding the bezels operate by ceramic ball bearings what ever color. Which also means there has to be some kind of springs inside as well to Hold appropriate pressure on the ball bearing to give the rolling clicks. I am a mechanic so dirt grease and grime are everyday things for my watch and up til recently I rinse mine randomly to get the gunk out
*removed*
Like many owners, I own a Gear S3 with a (mildly) loose bezel. I returned a Best Buy Bluetooth version Classic for a Verizon LTE Classic, both purchased late September 2017, both with loose bezels (so there is no 2nd batch which "fixed" this "issue"). Some display models seem loose, others firm and tight.
My questions are: 1.) How is this bezel going to hold up over time? If it seems loose now, it seems as if it will only get worse and eventually pop off. Is it designed to be this loose? 2.) Inside the bezel is a (very) thin plastic ring (gasket). Does this gasket serve the purpose of dust/water resistance, or is this gasket what is keeping the bezel attached to the front case? Either way, it doesn't seem like it would be great at either. If it's the sole reason the bezel clicks on, it seems like it would wear out quickly...it could also explain why most of the bezels are wobbly.
Thank you, in advance, for your responses!
It was probably only a matter of time before the structural weakness of the ROG5 started showing in accidents and broken devices. My device is officially broken from damage around the mid section between the 2 batteries and the side USB/cooler port and antenna soft spot - exactly as highlighted on some videos. As a result, connectivity goes on and off and reception is extremely weak.
To be clear, the device has not been bent violently, dropped, smashed or anyhting like that, there are no physical bends visible other than I noticed one corner of the glass back plate looks a tiny tiny bit detached from the body of the phone. I'm guessing the device might have been bent just enough while in a pocket to damage it. No broken glass plates.
Up to you if go for this device but everyone should be aware of this. The device is with ASUS, if they don't fix it under the warranty and the price for fixing it isn't on the low side, I'll take the loss and switch to another brand.
If you're absolutely going for ASUS, the ROG 3 might be a much better choice - It's better built, has better tempretures/battery life, does custom reccovery like TWRP without pain, probably cheaper now and I bet it performs exactly as well as ROG 5 for 99.5% of games/apps during the remaining lifetime of both devices.
I have feeling the ROG 5 is the device ASUS will regret... It's basically an overheated, inefficient,badly tuned version of ROG 3 with a weak body and some overpriced expanded memory..
Thanks for the hint: however I'm really sceptical to be honest. I can't believe this can happen due to bending in normal pocket (or maybe I don't want to believe it because I like the phone)
I really wish you best of luck that Asus repairs it for free and I would like to know the outcome.
What does your pockets look like? Are they too small/tight because I tried it and whatever I do my current phone isn't under pressure at any time when it's in my pockets.
Anubarak16 said:
Thanks for the hint: however I'm really sceptical to be honest. I can't believe this can happen due to bending in normal pocket (or maybe I don't want to believe it because I like the phone)
I really wish you best of luck that Asus repairs it for free and I would like to know the outcome.
What does your pockets look like? Are they too small/tight because I tried it and whatever I do my current phone isn't under pressure at any time when it's in my pockets.
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I didn't believe it either. Normal pocket size and I never carry my phone in the back pocket where you risk sitting on it. My best guess is the device was in a front pocket while wearing jeans and has bent at an angle on the weak point while sitting down or something just enough for some internal circuit or antenna lines to bend or break. Don't put this to test with your own device - you'll wreck it...
Honestly, the device is meant to be used almost exclusively with the cooler. This is the same reason I never take it off, but turn it off, when putting it in a pocket. Beyond the obvious improvements to heat concerns, it also reinforces the center of the device to prevent bending.
Sure, it does make it a bit bulkier and isn't going to prevent the device from pressure if you wear skinny jeans a size smaller than they should be for proper circulation, but it will definitely stop it from randomly folding in half without breaking that first.
I get dragged into a lot of unplanned physical activity without thinking about preventing stress on the phone. I've been unable to confirm that the phone will simply break over time.
I can only assume it was one of those perfect scenarios, not unlike the Note 7 fires. It is obviously a possibility, but the actual number of people that will ever experience it is probably too low and it's just not enough of a safety concern to justify a recall or discontinuation.
Edit: Now that I think about it, I actually tried to use a Pelican G40 case to store the phone and cooler during travel (and add water protection). The case is just slightly too short and the device had to be angled for a tight fit. This would be a lot like placing the phone in a tight pocket. I would be interested to see bend tests done with the cooler.
twistedumbrella said:
Honestly, the device is meant to be used almost exclusively with the cooler. This is the same reason I never take it off, but turn it off, when putting it in a pocket. Beyond the obvious improvements to heat concerns, it also reinforces the center of the device to prevent bending.
Sure, it does make it a bit bulkier and isn't going to prevent the device from bending if you wear skinny jeans a size smaller than they should be for proper circulation, but it will definitely stop it from randomly folding in half from normal use.
I've mentioned before that I only use my device with WiFi, but I live in an area where a lot of neighbors share their connections and get together often. I play Nerf war, skateboard, and all the other stuff that the younger parents get dragged into by being close with them. I should also mention that I have no kids, so it's not something I consider in my own purchases. Knock on wood that I've never been able to confirm that the phone will simply break over time.
I can only assume it was one of those perfect scenarios, not unlike the Note 7 fires. It is obviously a possibility, but the actual number of people that will ever experience it is probably too low and it's just not enough of a safety concern to justify a recall or discontinuation.
Edit: Now that I think about it, I actually tried to use a Pelican G40 case to store the phone during travel (and add water protection). The case is just slightly too short and the device had to be angled for the latch to work. This would be a lot like placing the phone in a tight pocket and the cooler kept it rigid. I would be interested to see those bend tests done with the cooler.
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If the device is meant to be used exclusively with the cooler, ASUS should explicitly make that clear and include one with every phone, in which case the design of the Lenovo Legion is probably better - i.e just build a cooler hump into the phone regardless of the looks. The ROG 5 cooler is waay to bulky for pocket use for most people.
I think the weak mid body pf ROG5 is just due to sloppy design - which is unacceptable for what is meant to be a flagship device.
Either way, keep this phone in a bag or jacket pocket and make sure it's not at a bending angle at any time. Seems you don't need a big squeeze to break stuff inside the phone. I don't know what's under the mid section, it could be some antenna rails or other connectors that easily break or bend out of function. Again, I don't recommend testing any of this, the risk of breaking your device is high...
Andrologic said:
If the device is meant to be used exclusively with the cooler, ASUS should explicitly make that clear and include one with every phone, in which case the design of the Lenovo Legion is probably better - i.e just build a cooler hump into the phone regardless of the looks. The ROG 5 cooler is waay to bulky for pocket use for most people.
I think the weak mid body pf ROG5 is just due to sloppy design - which is unacceptable for what is meant to be a flagship device.
Either way, keep this phone in a bag or jacket pocket and make sure it's not at a bending angle at any time. Seems you don't need a big squeeze to break stuff inside the phone. I don't know what's under the mid section, it could be some antenna rails or other connectors that easily break or bend out of function. Again, I don't recommend testing any of this, the risk of breaking your device is high...
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Click to collapse
Both Pro and Ultimate versions DO come with one, but one of the ways to make a cheaper version is to leave out some accessories and sell them separately. They may still expect you to buy it and may not prioritize the concerns of those that don't. Besides, building something prone to burning out and breaking down into the phone is a terrible decision. Lenovo will no doubt get their own backlash for that down the road.
I feel like carrying the phone in a bag or jacket is just as big of a risk. It would make more sense to get a rigid holster or sleeve. I don't feel like the design was sloppy, but definitely not as durable as typical phones. Much like the Nvidia Shield, I am sure there are a lot of things they wanted to make possible that ended up being a lot of compromises.
I'll be interested to see how widespread this becomes and how Asus goes about handling it. The number of imports / exports mean a lot of people are running around without proper warranty coverage.
Wow it makes my Note 10+'s battery replacement look like a cakewalk.
Yeah you don't want to flex this phone...
Update >> ASUS fixed the device. There was damage to both reception as well as reading the SIM slots. The main board had to be replaced. They did it free of charge under the warranty, no questions asked. I think they know they've messed up..
It sounds like Asus covered exactly what is written in the terms of the warranty, which is hardware failure without any obvious signs of abuse. I don't know that I would call it Asus knowing they messed up, but it's good they fixed it and hopefully you will have better luck this time around.
Thank you very much for letting us know. That might at least mean we don't have to worry too much