Screen issues + moisture possibility - Mate 8 Q&A, Help & Troubleshooting

Hi Guys!
During last few years I owned Samsung's devices (mainly the Notes). Two weeks ago I decided to switch into the "new Samsung" and I have bought the Huawei Mate 8 3GB/32GB.
Unfortunately, I have two problems with my new device. The first one (less relevant) is related to the screen and the second (more important for me) to the warranty.
Problem 1:
Today I went to a shopping mall, where I compared my Mate 8 with the exhibition one. Glance at these photos: http://oi64.tinypic.com/2d7ygie.jpg and http://oi68.tinypic.com/30upisn.jpg
Can You see the difference in colours distribution and fidelity?
I had set the same options, but both devices were displaying different colours. Why? It's a problem with my device (which is the one on the left side)?
Problem 2
I need to know where is placed the liquid contact indicator in Mate 8? I am afraid that it is placed next to mini jack port. Please let see these photos: http://oi66.tinypic.com/ogf9xe.jpg and http://oi66.tinypic.com/35dc2h4.jpg
Do You think that the red mark it's a damaged water indicator and my warranty has blown up? It would be very bad, because my phone is relatively new.
I called to official service in my country (which is Poland), but they said that the liquid contact indicator is somewhere on the motherboard. It's not very precise explanation.
I will be very grateful for Your engage and help.
Best regards!

Guys,
anyone, anything?

point one: Can you adjust the the screensettings in the Menue "Colortemp" ? To a result that makes you happy?
poin two: im not from huawei but im sure they DONT have a indicator in the headphonejack.
The indicator should be inside the Phone near or ON the mainboard.

EGOiST1991 said:
point one: Can you adjust the the screensettings in the Menue "Colortemp" ? To a result that makes you happy?
poin two: im not from huawei but im sure they DONT have a indicator in the headphonejack.
The indicator should be inside the Phone near or ON the mainboard.
Click to expand...
Click to collapse
Pt. 1.
Hard to say. I can adjust the colour temperature, but I am sure that the default setting was better in that shop copy of Mate 8. What's more, I have feelings that my device has some problems with colour's distribution - the lower left side of the screen seems to me a little different in terms of colour temperature.
Pt. 2.
Are You sure that the indicator can't be seen via headphone jack in Mate 8? Did you see my photos? What's that red mark? Don't You think that it's a part of mainboard and the indicator on it?

Related

[Q] Burnout pixel?

Hi Guys, Edit: Sorry the title should say: Burnt out pixel.
I'm sorry if this question has been asked before, the search function on XDA never works for me for some reason, and I can't find any help via Google.
I've noticed a small faint blue circle about 2 inches down from the top of my screen. It's at it's most visible when I have an app or webpage open with a white background. And, if I put the slightest bit of pressure on the screen, and I mean normal use type pressure i.e scrolling etc, the blue circle looks burned around the edges. Hardware isn't my strong point but this seems like a burnt out pixel of some kind. Has anyone had the same experience with their Nexus 5, or indeed any other device?
Just to be clear - The phone hasn't been dropped, physically burned or anything like that. I only noticed this last night but now I know it's there it's driving me mad. I'm not sure if I should contact Google for an RMA. They've already replaced a faulty nexus 5 for me once about a month ago, would they replace the device a second time? I'd assume they'd have to with the device being under warranty and all.
I really appreciate any help and advice. Thanks.
Problem solved. It's a dead pixel. Google are replacing the device.

[Q] What is this? Stuck/hot/dead pixel?

I have a crazy pixel in the bottom right corner of my screen. What is phenomenon? When the screen content is changing that pixel starts to flash random colours, but it show the right colour with static images.
Sorry for the crap qualty. If you pay extra attention to to the bottom right corner (on the video it is the upper right corner) of my screen you will see it.
I know some others who have reported this. When did you buy your phone? Is it the white model by any chance?
I know you can avoid seeing it on your homescreen 2 ways: use backgrounds that don't have purpley/blue colours in that area, or use backgrounds that don't move (1080x1920 resolution). Otherwise, it's not noticeable when using immersive mode apps unless you specifically look for it.
Also the video doesn't really show the issue, at one point it flashes red but otherwise no one here will see what you're talking about. I've just experienced it myself so I know what you mean.
bblzd said:
I know some others who have reported this. When did you buy your phone? Is it the white model by any chance?
I know you can avoid seeing it on your homescreen 2 ways: use backgrounds that don't have purpley/blue colours in that area, or use backgrounds that don't move (1080x1920 resolution). Otherwise, it's not noticeable when using immersive mode apps unless you specifically look for it.
Also the video doesn't really show the issue, at one point it flashes red but otherwise no one here will see what you're talking about. I've just experienced it myself so I know what you mean.
Click to expand...
Click to collapse
mine is a black 16gb one, bought in december. The pixel stucked as red for 15 mins but got unstucked, but still flashing randomly. It is pretty noticable for me when watching videos.
I will going to claim my warranty.
bitdomo said:
mine is a black 16gb one, bought in december. The pixel stucked as red for 15 mins but got unstucked, but still flashing randomly. It is pretty noticable for me when watching videos.
I will going to claim my warranty.
Click to expand...
Click to collapse
Let me know how that goes, I'm interested in what Google will tell you and also what your replacement device will be like. Good luck!
bblzd said:
Let me know how that goes, I'm interested in what Google will tell you and also what your replacement device will be like. Good luck!
Click to expand...
Click to collapse
Sadly google devices were not available in Austria at the time of buying, so I bought it from mediamarkt for 400 euros. I have to take it to LG. LG repair phones and wont send you new ones like google So I will get back the same device with a new screen if LG willing to replace my screen. :/
bitdomo said:
Sadly google devices were not available in Austria at the time of buying, so I bought it from mediamarkt for 400 euros. I have to take it to LG. LG repair phones and wont send you new ones like google So I will get back the same device with a new screen if LG willing to replace my screen. :/
Click to expand...
Click to collapse
Oh I see. Well if LG is able to tell you anything about this I'd be interested in knowing. Best of luck with the repair, keep us posted with how that goes.
bitdomo said:
I have a crazy pixel in the bottom right corner of my screen. What is phenomenon? When the screen content is changing that pixel starts to flash random colours, but it show the right colour with static images.
Sorry for the crap qualty. If you pay extra attention to to the bottom right corner (on the video it is the upper right corner) of my screen you will see it.
Click to expand...
Click to collapse
Maybe the pixel is copying the colour of a different place on the screen? I had that happen before on some older devices, even one had a whole row like that (which was easier to tell that it was copying the row a few pixels above)
Lethargy said:
Maybe the pixel is copying the colour of a different place on the screen? I had that happen before on some older devices, even one had a whole row like that (which was easier to tell that it was copying the row a few pixels above)
Click to expand...
Click to collapse
I took a closer look about the pixel under magnifier. and I see not one but 2-3 pixels in the last row that changes colours randomly.
To those who waiting for my response about the repair: I will not take my phone back to LG until my next semester starts in september. I live far from the capital where the nearest LG service shop is. It is not that serious problem that needs inmediate action and worths 3 hours of traveling.
Be patient I will not forget to share my experiences.
bitdomo said:
I took a closer look about the pixel under magnifier. and I see not one but 2-3 pixels in the last row that changes colours randomly.
To those who waiting for my response about the repair: I will not take my phone back to LG until my next semester starts in september. I live far from the capital where the nearest LG service shop is. It is not that serious problem that needs inmediate action and worths 3 hours of traveling.
Be patient I will not forget to share my experiences.
Click to expand...
Click to collapse
Unless it becomes a whole row of messed up pixels, it isn't too much anyways lol
bitdomo said:
I took a closer look about the pixel under magnifier. and I see not one but 2-3 pixels in the last row that changes colours randomly.
To those who waiting for my response about the repair: I will not take my phone back to LG until my next semester starts in september. I live far from the capital where the nearest LG service shop is. It is not that serious problem that needs inmediate action and worths 3 hours of traveling.
Be patient I will not forget to share my experiences.
Click to expand...
Click to collapse
That is interesting, I should try the microscope trick. The pixels are so tiny it's hard to notice, but if it flashes red it can catch the corner of my eye.
Today I give my phone to LG service centre because I start to experience the stuck power key malfunction. I also mentioned to the guys at LG about my pixel problem. They acknowledge my pixel problem and stuck power key. Now I am waiting for my phone to be repaired.
I got back my nexus today. They replaced the motherboard and the entire front of the phone. The phone also has new imei number. Only my back cover stayed original. The power key is not that loose like it was before, it sits more firmly.
Wow. That follow up.
RIP crazy pixel ;(

Annoying yellow spot on display

Hi Guys,
New to this forum. I recently sold my one plus due to the exact reason but this was at the bottom of the display. Many have said that it would disappear over time but after 6 months, the yellow band was still haunting me. Gave up because of how infuriating it was and sold it. Got this beast, loving it but I noticed straight away at the top left of the display there was a yellow spot which spreads slightly to the centre. Im not familiar with the characteristics of certain displays as I am aware of the different kinds of displays these two devices use. Just wondering, would this problem disappear over time ?? I saw this post on this particular "fix" sites, which says that it will over time given the glue dispersion from heat and what not. BUT, im just afraid (skeptic here) it would end up like my one plus. Im trying to avoid going back to the reseller as this phone was purchased from a grey importer. Any input from any of you guys would be greatly appreciated. Thanks in advance!
androFRUST said:
Hi Guys,
New to this forum. I recently sold my one plus due to the exact reason but this was at the bottom of the display. Many have said that it would disappear over time but after 6 months, the yellow band was still haunting me. Gave up because of how infuriating it was and sold it. Got this beast, loving it but I noticed straight away at the top left of the display there was a yellow spot which spreads slightly to the centre. Im not familiar with the characteristics of certain displays as I am aware of the different kinds of displays these two devices use. Just wondering, would this problem disappear over time ?? I saw this post on this particular "fix" sites, which says that it will over time given the glue dispersion from heat and what not. BUT, im just afraid (skeptic here) it would end up like my one plus. Im trying to avoid going back to the reseller as this phone was purchased from a grey importer. Any input from any of you guys would be greatly appreciated. Thanks in advance!
Click to expand...
Click to collapse
a lot of people have yellow spots . the spots are mostly visible in 0% brightness and grey backround. Install dead pixel detect and fix and choose gray from the menu. if the result is not good contact with lg service center to change the screen.
you mentioned also oneplus. I also had oneplus before. it had 2 issues the first one was the led light bleeding and the yellow banding. the led bleeding is only visible down due to the position of led lights of the phone and cannot be fixed. the yellow band was due to the glue that didn't properly fixed. I personally had this issue but after some months It was fixed by the use of the phone. I also let it 2-3 times under direct sunlight for 20-25 minutes.
kutulu32 said:
a lot of people have yellow spots . the spots are mostly visible in 0% brightness and grey backround. Install dead pixel detect and fix and choose gray from the menu. if the result is not good contact with lg service center to change the screen.
you mentioned also oneplus. I also had oneplus before. it had 2 issues the first one was the led light bleeding and the yellow banding. the led bleeding is only visible down due to the position of led lights of the phone and cannot be fixed. the yellow band was due to the glue that didn't properly fixed. I personally had this issue but after some months It was fixed by the use of the phone. I also let it 2-3 times under direct sunlight for 20-25 minutes.
Click to expand...
Click to collapse
Just wondering, would it work if id put the Flex 2 under the sun as well? The discolouration is only noticeable, like you said, on Grey background.. wonder if this would go away over time.. thanks again!! :crying::crying:
androFRUST said:
Just wondering, would it work if id put the Flex 2 under the sun as well? The discolouration is only noticeable, like you said, on Grey background.. wonder if this would go away over time.. thanks again!! :crying::crying:
Click to expand...
Click to collapse
you can try it but I don't know if the glue is the issue. on the other hand lg has a very good service maybe it can replace your screen if the problem is so obvious
kutulu32 said:
you can try it but I don't know if the glue is the issue. on the other hand lg has a very good service maybe it can replace your screen if the problem is so obvious
Click to expand...
Click to collapse
hey, i managed to exchange for another one. Though there is some improvement, the yellow spots are still apparent albeit less noticeable and only in Grey background. Did your's disappear, or at least improve overtime? How is it? I have tried using a 38W UV lamp for nearly an hour and the yellow spots are still there..
androFRUST said:
hey, i managed to exchange for another one. Though there is some improvement, the yellow spots are still apparent albeit less noticeable and only in Grey background. Did your's disappear, or at least improve overtime? How is it? I have tried using a 38W UV lamp for nearly an hour and the yellow spots are still there..
Click to expand...
Click to collapse
you may need to try a lot of screens to find a good one lol. Mine also has some yellow spots visible in grey but I can live with it... I have still 23 months to think about it (warranty)

Broken touchscreen :eek:

Hello dear community, my dreadiest fear just realized today :
my X2 decided to make one with the concrete...
luckily, both with my heart, only the touchscreen shattered from this unholy union.
So now I want to replace only the broken thing (less expensive) with a replacement part I found on aliexpress (25 € for those wandering), BUT I was unable to find any clue about the separation of the LCD and the touchscreen :
Are they inextricably bound together as the galaxy S series are ?
Or are they just attached with some tape as any good reparable phone should be ?
I was also wandering whether the screen parts were the same between the X1 and the X2 !
If you have any material showing how to proceed with the separation, and care to share them, I'd be in your dept forever !!
Boujou bien !
kwenteen said:
Hello dear community, my dreadiest fear just realized today :
my X2 decided to make one with the concrete...
luckily, both with my heart, only the touchscreen shattered from this unholy union.
So now I want to replace only the broken thing (less expensive) with a replacement part I found on aliexpress (25 € for those wandering), BUT I was unable to find any clue about the separation of the LCD and the touchscreen :
Are they inextricably bound together as the galaxy S series are ?
Or are they just attached with some tape as any good reparable phone should be ?
I was also wandering whether the screen parts were the same between the X1 and the X2 !
If you have any material showing how to proceed with the separation, and care to share them, I'd be in your dept forever !!
Boujou bien !
Click to expand...
Click to collapse
The disassembly should be the same as the X1 video here:
https://www.youtube.com/watch?v=8NOG1SISbKw
Yes I have seen this video, but it is only showing the removing of the screen/touchscreen from the phone, not the separation of the LCD from the touchscreen (they are both broken in the video, hence no point to mess with them !)
kwenteen said:
Yes I have seen this video, but it is only showing the removing of the screen/touchscreen from the phone, not the separation of the LCD from the touchscreen (they are both broken in the video, hence no point to mess with them !)
Click to expand...
Click to collapse
They are fused together so it's not even worth trying to remove them. 99.99% of the time you won't be successful.
Good to know !
I almost succeeded once, with a heated bench, But I'm not willing to try that again…
Did you have to fix yours already ? Any clue about backward compatibility with the X1 assembly (20 % cheaper !) ?
kwenteen said:
Good to know !
I almost succeeded once, with a heated bench, But I'm not willing to try that again…
Did you have to fix yours already ? Any clue about backward compatibility with the X1 assembly (20 % cheaper !) ?
Click to expand...
Click to collapse
I imagine they would be the same display assembly but I'm not 100 percent sure.
I Sat on my Huawei honor X2 -Screen is not working Properly
Hello (posted this in wrong area a few weeks ago)
I sat on my X2 GEM-703L under several pillows - bend was 1/2 inch - the top & bottom were 1/2 inch lower than center . I carefully bent it straight (there is a small kink in metal frame right side just above center button. Everything else seems to work beside the screen. *** I will push "4" and the key adjacent character is recognized, also it will type on its own or type 3-5 characters when I only pushed one...
Questions:. Does this sound like touch screen Replacement will fix these issues??? Or is thier additional interface hardware attached with the touch screen, or both?
- I really like that phone - hoping it is not a lost cause...
Thanks for your help
Gary
Gary2017 said:
Hello
Questions:. Does this sound like touch screen Replacement will fix these issues??? Or is thier additional interface hardware attached with the touch screen, or both?
- I really like that phone - hoping it is not a lost cause...
Click to expand...
Click to collapse
Hello Gary, sorry just saw your post.
I Think this might be fixed by a change of screen, but the problem might also come from the bent frame too.
For the tactile to work properly, and not register wrong input, the screen needs to be grounded and I think also calibrated to the phone caracteristics. If you just replace the screen, it's environment would not be the same as it is suppose to be anymore (frame with a kink) hence there is a risk that the new screen might reacts weirdly, registering ghost input etc... Because the screen might not rest flat on the support frame, and the contacts used for grounding might not be working anymore.
I have a spare screen that I*just bought for mine, unfortunately my problem seems to come from the motherboard, so the screen is useless for me.
If you want to give it a try, and live in the US, pm me !
If you don't want to do it (the screen comes without a frame, so you have to use your old one)
I'm willing to buy your phone to try to save mine ! :angel:
Best,
Quentin.

Bright White Spots on the screen

Since some weeks I am facing an increasing number of bright white spots on the screen (pls. refer to attached picture). Ok picture is not perfect, but should give an impression what I am talking about. Is anybody having the same issue with his screen.
I am wondering whether this is realated to a general quality issue or a faulty handling on my side.
Thx for your comments.
If your screen does that, perhaps it's time to get it looked at under warranty?
Swan Princess said:
If your screen does that, perhaps it's time to get it looked at under warranty?
Click to expand...
Click to collapse
unfortunately, it is already a replaced one....not coming from Huawei....
flyingjack said:
unfortunately, it is already a replaced one....not coming from Huawei....
Click to expand...
Click to collapse
I am sure there are options for repair still, if the white spots bother you that much.
If it's an already replaced screen, it's probably not the best quality.
Could be adhesive.
I had a ASCEND MATE 7 for a while and after about two months got wild white patches on screen, sold it by the way and bought a new one. This new one even had brighter patches from the beginning!
Got this one replaced with MATE 8 by the warranty (yeah, they gave me the MATE 8 instead for whatever the reason!)
I'm now useing it for about 2 and half months and again I got white patches almost in middle and bottom of the screen! What the hell !?
I think this is the problem with internal batteries, as they are poor quality and after some time of use the battery's pressing against the back of the LCD ... and the whites appear
We should definitely blame Huawei for this
It's maybe because of poor quality made IPS-NEO screens used in mate series .. anyway Huawei MUST answer
mine is even worser. the device never dropped, not even a scratch around...

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