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I pre-ordered the HTC One S for T-Mobile USA when it first popped up on the Best Buy site, since then I've received an email saying my item is back ordered for a few weeks. Has anybody else had the same outcome?
Issue has been discussed in the T-Mobile HTC One S pricing thread. Its because the phones aren't reported in the system until release day being 25th so the system automatically sets status to back-order. The phones will be shipped out to customer order tomorrow or there after. It's not because of a shortage. Contacted Bestbuy myself because same happened to me.
MPCT.
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Oh okay, I talked to a Rep to and she basically told me I would have to wait up to two weeks for the phone to ship. Should I try and pick it up in store tomorrow so I don't have to wait for the shipping?
Went through the same thing as well. Best buy didnt seem to have any clear answers.. so I just cancelled the order and went to Walmart to pick it up. Very glad I did.
I was just going to cancel my order and go to Tmobile but now it's too late an ill probably end up having to wait until Friday. Best buy messed up this one...
Has anyone heard if any AT&T stores have decided to sell the One X today since they were supposed to arrive to most stores today (to sell on the 6th)? Or any other stores, such as Best Buy, Radio Shack, etc?
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SR4 said:
Has anyone heard if any AT&T stores have decided to sell the One X today since they were supposed to arrive to most stores today (to sell on the 6th)? Or any other stores, such as Best Buy, Radio Shack, etc?
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several of the local stores here had the phone days ago...none of them would sell to me though...
Nope note yet. but yesterday I tried two different radioshacks(neither knew the phone existed) and an AT&T corporate store which has had demo units since at least last week who wasn't selling it yet. none of the stores around my job are selling it yet(financial district in manhattan). I'm thinking about trying some smaller stores out in jersey later on tonight to see if they are willing to break street date. gotta go buy my wife a mothers day present anyway heh.
The store I visited last Saturday said they were getting their shipment Monday and I could come check out the phone but they couldn't sell it until Friday. Whether he just mispoke or not...we'll find out here in a bit.
I tried all my local stores too. Dammit sell it to me lol! Man Sunday morning can't come soon enough!
I went to an official AT&T store (not a reseller) yesterday and the clerk at the checkout counter told me that he got an email saying they'll have the phones available for sale on Sunday the 6th. He also stated he wasn't sure if he was allowed to tell me that or not...
The sales person at bestbuy also told me that they'll have the phones available for sale on Sunday the 6th.
So... It looks like tomorrow is when us normal folk (non-preorders) can purchase the phone.
Anyone know why AT&T chooses SUNDAYS to release new phones? That's gotta be the worst & most inconvenient day of the week to do product launches! Sunday is family day for a lot of people, sports games on TV, etc. Why not Fridays or Saturdays, which would seem to make more sense?
Personally, I like that it's on Sunday. Sundays are usually a drag for me and I end up just sitting around doing nothing. Now I've got something to look forward to tomorrow.
But, I live alone, so I've probably got a different outlook than a lot of people.
Has anyone received their shipment yet or have tracking info. An online customer rep told me that stores might not have stock for 2 weeks after the 21st and that they are only doing pretty orders and they will ship out Friday even though the release date is the 21st.
out for delivery today.
I ordered this morning. No tracking yet, but it still says estimated delivery tomorrow.
Ordered note 5 64gb from tmobile yesterday and got it today .
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Just ordered and already back ordered!
Got mine this morning. 64GB version
Ordered my white Note 5 late yesterday and got it today!
What shipping option did you guys choose?
Ordered mine just before 2 pm today and it's still bring processed. Says estimated delivery is tomorrow
Ordered yesterday and received today. Payed for overnight shipping. Black 32,
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vw65bus said:
Ordered yesterday and received today. Payed for overnight shipping. Black 32,
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you had to pay for overnight? it was free for me.
Dovigoldberger said:
you had to pay for overnight? it was free for me.
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Yep guess I'll have to call and get a refund. Was overnight free or you just got lucky receiving it early. Like living close to the distributor. Thanks for letting me know
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Overnight was free for me too and I got them to credit my account 24.99 for the overnight costs even though it was free. Ordered 64gb white so I'm hoping I get it tomorrow
Just got an update and I should receive it before 12 tomorrow. Pretty excited as I love the feel of the phone
jutaejrtouch said:
Just ordered and already back ordered!
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Where did you see that?
I just added it to the cart and never got a back ordered warning?
Not like it matters for me - something is messed up in the TMOBILE Database and it shows I own my G3 and Nexus 6 for my line and won't allow me to upgrade online.
I have to go into the store and settle for what they have.
First time on a non pure android operating system - little worried.
T-Mobile's site typically says "back ordered" for pre-order devices since they're not officially in stock for sale until the release date. It said the same thing last year with the Note 4.
I did not have that problem at all I just ordered it and an hour later it was shipped I'll have it by tomorrow at lunch no problem
vw65bus said:
Yep guess I'll have to call and get a refund. Was overnight free or you just got lucky receiving it early. Like living close to the distributor. Thanks for letting me know
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It was free.
I tried to get the shipping charges refunded in chat and he said they run free overnight promotions that are limited. He made a note on the account and instructed me to call the "telesales" team to see what they can do.
Walked into a Tmobile store last night and a hr later walked out with a white 32 gig. No shipping just gas money lol
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My pre-order from Samsung still shows preparing for shipment (as it has since Nov 6th when I ordered)
BestBuy still shows "Pre-Order"
Amazon shows "Temporarily Out of Stock"
Anybody actually gotten a tracking number or seen it in a store?
My order was confirmed this morning [LTE version from T-Mobile.] I'm expecting a tracking number before the end of the day.
My local best buy had 3 in stock. I've been trying to preorder through them for a week. Went this morning and just picked it up.
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Macys
Ordered mine from Macy's on 11-06 and it says backordered until 12-12...
dkb218 said:
My order was confirmed this morning [LTE version from T-Mobile.] I'm expecting a tracking number before the end of the day.
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I hope they send your tracking number, but the way things seem to be going, I wouldn't get my hopes too high. I was expecting to wake up with a tracking number from Samsung, didn't happen...
mobeast17 said:
My local best buy had 3 in stock. I've been trying to preorder through them for a week. Went this morning and just picked it up.
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That's awesome. Just checked my local Best Buys, nothing here.
Nothing at my Bestbuy
Just picked mine up at my local Best Buy in Arlington, TX. There were still 2 left in the box when I left!
They had 5 in stock in the Woodlands, TX this morning when I picked mine up. Online they did not show anything so it would be best to just swing by.
Amazon telling me Tuesday 11/22 delivery
Just called Samsung. She said they were "processing" my pre-order today and I'd have it by next Wednesday at the latest.
if i cant get one today ill wait till the 20th and get it from samsung.com for $299 free ship and no tax
I just canceled my online order and picked one up from the AT&T store by my work
Cancelled my Macy's preorder. Called customer service and they said expected ship date was 12-12. I'm gonna go out on a limb and say Verizon might have it before those guys. Plus, that was the wifi/bt only version....
Just picked up the only one available at the corporate store downtown Dallas AT&T. They only received one unit. I was there when the doors opened. Love it.
Ordered on Nov. 4th, just received tracking number
mozartwon said:
Ordered on Nov. 4th, just received tracking number
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Who did you order it from?
I ordered mine from AT&T and is supposed to ship on 18th (today) , but still says "preparing to ship"
Just received a reply to the email I sent to Samsung on Monday.
It says:
"Hello,
I do see thatyour order is currently pending to be filled once it comes in stock on11/22/2016. Shipping status is early December, also I do see that you purchased the Gear S3 frontier directly from Samsung.com.We at Samsung appreciate your business, Have a great day!
Thank you,
Sayra|Samsung Ecommerce|855.726.8721|"
My reply wasn't very nice. Shipping status early December? When people are picking them up in stores now? And the highly publicized release date of the 18th.
After the Note fiasco, you'd think they would have been better prepared for upcoming releases of whatever device it may be.
Just picked up mine from at&t. They only had one and only the supply person new they had it. Just hooked it up to my lg v20. Everything seems to work as advertised. I do use the at&t service called numbersync so it does receive calls and texts from my lg v20's phone number.
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fatboypup said:
if i cant get one today ill wait till the 20th and get it from samsung.com for $299 free ship and no tax
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My local BB price matched the Samsung.com black Friday deal
I ordered my 4 XL the moment they went up on the store on the 15th. Credit card was charged immediately. Got an email on the 21st that my phone was "dispatched" and it said it was expected to arrive by the 24th. This lines up with Canada Post's Expedited Parcel delivery standard.
However, even as of the evening of the 24th, the tracking information shows that Canada Post hasn't even received the phone from Google yet. If I knew it was going to be this slow, I would have just waited until the 24th and walked into any store and bought it there instead. Lesson learned.
Anyone else in the same situation? Or did anybody in Canada get theirs from the Google Store already?
Sevael said:
I ordered my 4 XL the moment they went up on the store on the 15th. Credit card was charged immediately. Got an email on the 21st that my phone was "dispatched" and it said it was expected to arrive by the 24th. This lines up with Canada Post's Expedited Parcel delivery standard.
However, even as of the evening of the 24th, the tracking information shows that Canada Post hasn't even received the phone from Google yet. If I knew it was going to be this slow, I would have just waited until the 24th and walked into any store and bought it there instead. Lesson learned.
Anyone else in the same situation? Or did anybody in Canada get theirs from the Google Store already?
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I'm getting mine tomorrow (Fri Oct 25) ordered on the 23rd. Got the white XL 64 gig. You'll probably get it tomorrow. There have been times where they don't for some reason scan the packages. Happened to me when I got my Pixel 2 XL.
I'm Canadian (New Brunswick) and ordered right after announcement from Google. Received mine today via Canada Post. Ordered the black 4 XL.
Ordered on the 15 was dispatched on the 22 says it will be delivered on the 25 -28 Edmonton Alberta. From the Google the store..
Ordered on the 15th. DIspatched on the 21st and received on the 22nd. Montreal
Hola
Ordered on the 15th. Delivered on the 22nd. Sadly I'm in the US for work so I will not be able use it until this weekend.
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Thanks for the replies, everyone!
I had my order completed and my credit card charged literally 30 seconds after the Pixel 4/XL went up for sale, yet people who ordered later already have theirs. I guess the moral of the story is that the Google Store has no consistency.
Did the phone ship via Canada Post for everyone? Perhaps they used different couriers for different regions. I would have been willing to pay for expedited shipping but there was no such option. It's strange since people ordering from the US Google Store had expediting shipping options.
I got mine today. Bought it on the pre-order and it arrived today via Canada Post.
I'm in Vancouver BC.
IS bootloader unlocked?
Had mine since the 22nd
I pre-ordered the same day of the event and received mine on Tuesday. In Ontario.
Sevael said:
I ordered my 4 XL the moment they went up on the store on the 15th. Credit card was charged immediately. Got an email on the 21st that my phone was "dispatched" and it said it was expected to arrive by the 24th. This lines up with Canada Post's Expedited Parcel delivery standard.
However, even as of the evening of the 24th, the tracking information shows that Canada Post hasn't even received the phone from Google yet. If I knew it was going to be this slow, I would have just waited until the 24th and walked into any store and bought it there instead. Lesson learned.
Anyone else in the same situation? Or did anybody in Canada get theirs from the Google Store already?
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Exact same issue here.
Shows for the 28th but Canada Post says it hasn't received the item
equlizer said:
IS bootloader unlocked?
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yes , got mine on 23 and rooted already!
Canada Post came and went this morning, no delivery. Tracking status hasn't changed, still hasn't been picked up from the warehouse.
Clearly somebody messed up. With a purchase of this price, you would think that more care would be taken to ensure that it is shipped out on time and not left sitting in some warehouse for days or potentially weeks.
Well, I won't be buying anything from the Google Store ever again. I'm going to go pick up a 4 XL locally this morning and cancel my Google Store shipment. Based on the current level of incompetence, I imagine they will give me a lot of trouble getting my money back too.
Mine has arrived and processed at Edmonton should be here this afternoon.
RoccoN4 said:
I'm getting mine tomorrow (Fri Oct 25) ordered on the 23rd. Got the white XL 64 gig. You'll probably get it tomorrow. There have been times where they don't for some reason scan the packages. Happened to me when I got my Pixel 2 XL.
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Mine just came in.
So far loving it.
I'm in Toronto. Should have mentioned it before.
rickysidhu_ said:
Exact same issue here.
Shows for the 28th but Canada Post says it hasn't received the item
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Decided to contact Google chat support and the rep told me she needs to transfer me to the shipping team as it seems there is an issue with the device being sent to Canada Post.
Had me waiting nearly an hour to be transferred before I just gave up on waiting.
Leaning towards just cancelling my order and buying the phone from a local best buy or something but I really would love to have that $150 credit for pre-ordering. I also had $50 credit from before so it was helping a bit with the price.
Going to try giving them a call instead of chat and see what happens. Man this sucks, was really hoping to set this 4XL up over the weekend.
rickysidhu_ said:
Decided to contact Google chat support and the rep told me she needs to transfer me to the shipping team as it seems there is an issue with the device being sent to Canada Post.
Had me waiting nearly an hour to be transferred before I just gave up on waiting.
Leaning towards just cancelling my order and buying the phone from a local best buy or something but I really would love to have that $150 credit for pre-ordering. I also had $50 credit from before so it was helping a bit with the price.
Going to try giving them a call instead of chat and see what happens. Man this sucks, was really hoping to set this 4XL up over the weekend.
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Isn't it sickening? There is just no excuse for that kind of incompetence, especially from such a massive company.
What version of the phone did you order? I ordered a white 128 GB XL and it arrived yesterday via Canada Post for me. I'm in Nova Scotia. I ordered mine similar to you, shortly after it was available for preorder on the 15th.
It's possible other versions of the phone (color/storage) did not ship as fast.
Sevael said:
Isn't it sickening? There is just no excuse for that kind of incompetence, especially from such a massive company.
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Yeah definitely! Haven't had a chance to give them a call just yet but will definitely keep this thread updated with what they say.
IDroidThere4Iam said:
What version of the phone did you order? I ordered a white 128 GB XL and it arrived yesterday via Canada Post for me. I'm in Nova Scotia. I ordered mine similar to you, shortly after it was available for preorder on the 15th.
It's possible other versions of the phone (color/storage) did not ship as fast.
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I ordered the Just Black 128GB model. Seems like it's the least popular option so I thought it'd arrive sooner than later. Definitely didn't expect for an issue like Canada Post not even receiving the phone :/