Won't play video - Honor 8 Questions & Answers

Here's a weird one. Just got my 8 yesterday and noticed today it won't play any type of video...talking YouTube, external, even videos taken with the camera! Any help is appreciated. I was to get sound on one video but black screen. Almost like it's missing video drivers or something.
EDIT: A hard reboot fixed the issue...like the old blackberry days!

This is actually a known bug apparently. Except some people have to reboot more than just once due to the issue coming back. Hopefully a small update will fix the issue.

jason1332 said:
Here's a weird one. Just got my 8 yesterday and noticed today it won't play any type of video...talking YouTube, external, even videos taken with the camera! Any help is appreciated. I was to get sound on one video but black screen. Almost like it's missing video drivers or something.
EDIT: A hard reboot fixed the issue...like the old blackberry days!
Click to expand...
Click to collapse
try doing a factory reset,
btw dont forget to backup ur personnel data

Also experiencing this. Over time, videos won't play via any app until I manually reboot the phone. Kinda annoying.

jbilik said:
Also experiencing this. Over time, videos won't play via any app until I manually reboot the phone. Kinda annoying.
Click to expand...
Click to collapse
Factory reset is the solution

I also have this issue. Factory reset only works for a few days than it comes back. I hope they patch quickly.

astropods said:
I also have this issue. Factory reset only works for a few days than it comes back. I hope they patch quickly.
Click to expand...
Click to collapse
we can expect an ota with the fix soon....

Yep this happens to me too!
YouTube playback goes black but audio still plays sometimes.
Browsing on reddit, any post with a gfycat that plays as an mp4 or related format doesn't load at all.
And as others say, rebooting fixes the bug.
Next time it happens I'll run a logcat or something as I'm rooted and I'll see if there are any errors and post logs. Issue happened before and after root so I'm sure root isn't the issue.
UPDATE: So it happened again and I captured a logcat while trying to play some videos. The last 4 lines are of interest. Logcat added as screenshot

Hi guys! Any news about if they've fixed te bug yet?
do an hard reboot o fact reset fix this?
bye

tall0 said:
Hi guys! Any news about if they've fixed te bug yet?
do an hard reboot o fact reset fix this?
bye
Click to expand...
Click to collapse
roobot fixes the issue,but it comes back soon

Mine got it too !! So annoying
Factory reset work only for 2 days then come back

AhhdafunK01 said:
Mine got it too !! So annoying
Factory reset work only for 2 days then come back
Click to expand...
Click to collapse
same for me, really frustrated

still have this problem
how you solved it?

BUMP
Anyone got any solution? After Factory Reset issue occured again.

uninstall your official twitter app
foxracer said:
BUMP
Anyone got any solution? After Factory Reset issue occured again.
Click to expand...
Click to collapse
try uninstalling your official twitter app (seems funny though). but it worked for some

Related

camcorder recording freezes / skips / stutters

Hi guys, I'm having issues with the video recorder on my NS. Whenever I try to record video clips the picture and sound slip out of sync, the image freezes, leaving the sound running. The video then continues but is behind the sound.
I can't find any suggestions about how to fix this. Does anyone here have any idea?
I just took some footage of 3 mins to test it again and actually the picture freezes near the end of the video. After that the audio is out of sync. I'm on infin1tyROM 1.1.0. :S
Sent from my Nexus S using Tapatalk
I have the same ROM installed, I mentioned the issue in the thread but someone else has said they don't have the issue, I wonder if it only affects longer clips or if there's something about the way we installed the ROM perhaps?
Well actually it was me stating that it works fine, but now i had to correct it. You got a i9023 or i9020?
I have the 4g and last night I was recording 10 minute segments and didn't see anything wrong. I would heavily suspect if a CPU hog app decided to do something while recording video, that it could cause problems. Out of an hour of recording, I think I might have seen a time when something caused the screen to black out for a second and start a new recording. Maybe.
I9020 here
Sent from my Nexus S using XDA App
Well if you found a solution please let me know! I*tried uninstalling some apps, several reboots, dalvik cache wipe, permission fix, different video players, no luck. Maybe it's the UV kernel? I*fear that I*had the same problem on CM7 with stock kernel but I'm not sure...
I'm stock rooted. That's it
Well as soon as I*have time I'll flash back to CM7 with stock kernel and report back.
@tatwamasi could you please test something for me? maybe this fixes the problem: reboot into recovery, wipe dalvik cache then reboot and go to settings, applications, camera and clear data. take 5 mins of video to see if it worked.
Sent from my Nexus S using Tapatalk
Here's a thought. If you transfer the videos to the computer and play them there, do they skip on the pc?
TubeShaped said:
@tatwamasi could you please test something for me? maybe this fixes the problem: reboot into recovery, wipe dalvik cache then reboot and go to settings, applications, camera and clear data. take 5 mins of video to see if it worked.
Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse
Cheers for the suggestion I'll try that later and report back. Earlier I made a Nandroid backup, did a full wipe, reinstalled the Rom and tested the camera. Video seemed fine then the camera started FC'ing. Not sure what's going on there... I've never had that before. Weird. Back on The backup now.
@herbthehammer I*feel stupid for not having tried that already :S
@tatwamasi have you tried fixing permissions in CWM?
After some testing I can confirm that clearing the camera app data actually solves the problem.
Lol sry for all the * after "I" my desktop keyboard is acting weird.
Having this exact problem on a Sprint NS4G. It has a CM7 nightly installed. Will try clearing the data on the camera app. Hoping that fixes it!

Apps and data disappear frequently

Hey Guys...I have an Xperia E1 and have started getting problems with it.
I had installed a few apps but they frequently disappear at random intervals!
I have no idea what's going on! Sometimes, the icons on home screen,widgets,etc also disappear!
BTW, by apps disappearing, I mean they get deleted completely! I have to re install them again and they disappear again after a while!
The phone has 4.3
So, Do i hard reset it and hope for a change or are these a part of the issues in this phone? I've been waiting for the kitkat update but it doesn't seem to release any soon though a leaked pic suggests its sometime this month.
make a factory reset and see what happens.Its a strange bug.
MrGKanev said:
make a factory reset and see what happens.Its a strange bug.
Click to expand...
Click to collapse
Just updated to kitkat a couple of days before and then did a repair consequently in lieu of a factory reset.
So far so good will wait for a a day or two to confirm that the bug is gone.
Thanks for the quick reply :good:
Can confirm that there are no issues now hat I've done a repair. Kitkat is smooth as butter except for one bug.
The hangout app never seems to permanently stay as my default SMS app. It keeps switching to the default android message app...
Stranger still is that twhen the switch happens, the notifications tone doesn't play. I have to open the message app to realize that i have a message.
Is it just in my case or is anyone else facing the issue?
MrGKanev said:
make a factory reset and see what happens.Its a strange bug.
Click to expand...
Click to collapse
i too have zeus kernel but have overclock upto 1.5 ghz..!! how come you have 1.8 ghz..?? and how did you extended your battery??

Auto Screen Rotation bug?

Hi
Has anybody a bug like mentioned above?
My FRD-L09 with the latest fw b131 has that bug. After rebooting it works as usual but after some time it stops rotating the Screen.
The Rotation is enabled in the Settings. Tested with many apps like google fotos, the stock foto gallery, even chrome does not auto rotate.
As is said, after a reboot it works again.
Try wiping the Cache Partition in the Recovery Mode menu. If that doesn't work then backup the data on your device and perform a hard factory reset on your device.
551790 said:
Hi
Has anybody a bug like mentioned above?
My FRD-L09 with the latest fw b131 has that bug. After rebooting it works as usual but after some time it stops rotating the Screen.
The Rotation is enabled in the Settings. Tested with many apps like google fotos, the stock foto gallery, even chrome does not auto rotate.
As is said, after a reboot it works again.
Click to expand...
Click to collapse
Is the issue gone for once as you rebooted?!
Yes, as i stated above
Good
I have the same issue, after some time the rotation is not working anymore. A restart fixes that temporary, but it is getting annoying
after some time the rotation is not working anymore. A restart fixes that temporary
Click to expand...
Click to collapse
It has happened to me twice in 2 days. Not sure if it was camera related, but that's when I noticed it because the pics I took in landscape were rotated 90 degrees in the gallery, and nothing auto-rotates after that. So rebooting fixes it.
DarkGuyver said:
Try wiping the Cache Partition in the Recovery Mode menu. If that doesn't work then backup the data on your device and perform a hard factory reset on your device.
Click to expand...
Click to collapse
A hard factory reset solved the problem for me, at least I did not get this issue again since 3 days.
But I think it has something to do with "smart assistance", this is the only setting that is deactivated since I've made the reset.
So try to turn things off there and maybe I am right, if not do a hard reset (Do not forget to backup your data !!)
Have the same annoying bug on my Honor Note 8, must be something to do with Huawei's power management cause it seems to happen when battery goes below 10%. Restart seems to fix it every time
Hello,
I have the same bug on my Honor 8.
Does someone found a solution ? it's very annoying
Thanks!
PreDer said:
A hard factory reset solved the problem for me, at least I did not get this issue again since 3 days.
But I think it has something to do with "smart assistance", this is the only setting that is deactivated since I've made the reset.
So try to turn things off there and maybe I am right, if not do a hard reset (Do not forget to backup your data !!)
Click to expand...
Click to collapse
You are my personal hero, PreDer!
I only deacticated all options in "smart assisstence" settings. Only Smart Key is activated. I did a partition cache wipe afterwards (no factory reset!) and now everything is working perfectly for last couple of days!
Fozzy90 said:
You are my personal hero, PreDer!
I only deacticated all options in "smart assisstence" settings. Only Smart Key is activated. I did a partition cache wipe afterwards (no factory reset!) and now everything is working perfectly for last couple of days!
Click to expand...
Click to collapse
Hi, any update?
Same issue here, but today It reactivated the function by itself as it stopped working with gallery and google photo uploading.
I had anyway some movement options active in smart assistance, which I now have deactivated leaving only the smart cover option.
It is still working perfectly for me with only smart key activated in settings. No issues anymore so far...
Ok thanks, looks like mine too is working again.
Something like the error message of "Google....etc etc...impossible recording" whenever the microphone was used by an app, even taking movies. I then discovered that I had to deactivate the "Ok Google on every screen" option.
By the way, even if I wanted to wait for a massive test of the B380 upgrade, I found that my Honor 8 had downloaded automatically the upgrade, prompting me to reboot to install it, when I left it connected to my home wifi.
I can't find anyway to force it not to download system upgrades by itself, I have a very bad experience from iPad of unnecessary upgrades, is there a way to take control manually of system upgrades?
Actually I haven't seen any battery improvement after the upgrade to B380...
I have the same issue. I can confirm that the reboot fixed the problem. Will see how long befoe this bug comes back.
D1Chung said:
I have the same issue. I can confirm that the reboot fixed the problem. Will see how long befoe this bug comes back.
Click to expand...
Click to collapse
Rebooting fixes until smart assistance critical option forces the problem to come back. It might be a conflict with some particular app, but deactivating most of the smart options one at a time to see which one is the guilty will solve the issue.
Unfortunatly, reboot fixes the bug for me for only 5 or 6 days :/
timpera said:
Unfortunatly, reboot fixes the bug for me for only 5 or 6 days :/
Click to expand...
Click to collapse
As multiple times stated, rebooting is USELESS if you don't deactivate the smart option that fights with some of the apps!
jeffhawke said:
As multiple times stated, rebooting is USELESS if you don't deactivate the smart option that fights with some of the apps!
Click to expand...
Click to collapse
I have smart assistance turned off and it still does this. I have only had the phone for a week. Any ideas how to stop it from doing this?
Bad issue
Hi guys,
Same issue wirh FRD-L09. It's very annoyng problem. Any news to fix it?
Hard reset solves only for one day
Thanks

Audio lag during videos

Hello,
Do you guys experience a small audio lag during videos?
It happens in all the apps I use (Facebook, YouTube, Instagram..)
The videos start, then freeze for 1/2 sec at the beginning and then play but with the audio not sync with video .
Thanks
kin05 said:
Hello,
Do you guys experience a small audio lag during videos?
It happens in all the apps I use (Facebook, YouTube, Instagram..)
The videos start, then freeze for 1/2 sec at the beginning and then play but with the audio not sync with video .
Thanks
Click to expand...
Click to collapse
Not for me, all is perfect smooth.
This behaviour to me is something related in any way to your internet connection/mobile data
SIRKRA said:
Not for me, all is perfect smooth.
This behaviour to me is something related in any way to your internet connection/mobile data
Click to expand...
Click to collapse
I don't think so..
It happens on wifi at home, 4G or wifi at work.
If I reboot, it's works fine but then the problem comes back a few hours/days later.
kin05 said:
Hello,
Do you guys experience a small audio lag during videos?
It happens in all the apps I use (Facebook, YouTube, Instagram..)
The videos start, then freeze for 1/2 sec at the beginning and then play but with the audio not sync with video .
Thanks
Click to expand...
Click to collapse
Wipe cache from recovery and all work fine again
aferende said:
Wipe cache from recovery and all work fine again
Click to expand...
Click to collapse
I'm full stock so I can't go to the recovery.
Is there another way?
kin05 said:
I'm full stock so I can't go to the recovery.
Is there another way?
Click to expand...
Click to collapse
Sure u can.
http://www.android.gs/reboot-recovery-mode-on-htc-u11/
Problem came back ?
I just cleared cache a few days ago it was then ok but now the problem is back
kin05 said:
Problem came back ?
I just cleared cache a few days ago it was then ok but now the problem is back
Click to expand...
Click to collapse
I know it's a bug and also HTC knows.
Wipe cache every time lag come back.
No other way by now brother
I've found the cause.
It's the USB Audio Player Pro app.
App un installed, rebooted the phone and the problem is now gone.
I have the same problem. Update from Nougat to latest oreo didnt fix problem.
Reboot helps but not for a long time.
Remove video apps and install mxplayer. If you don't use boost+ it's a good app by htc!.
I've had the lag off and on too. Last week I cleared the cache partition and so far it has not returned.
Sent from my HTC U11 using Tapatalk

After OTA video/music stops

Hi,
I've just updated my KB2003 to 11.0.6.8 and I've noticed that video and/or audio playback pauses for a second and then plays back for maybe 3-4 sec and again it pauses. The issue is present in every app.
I've cleared cache after update. Any solution?
same happens to me, I believe Dolby atmos is the issue it keeps crashing and wont let me turn it off even.
problem on both wired and wireless headphone
From KB2005 OOS 11.0.6.7KB05AA
bemolx said:
Hi,
I've just updated my KB2003 to 11.0.6.8 and I've noticed that video and/or audio playback pauses for a second and then plays back for maybe 3-4 sec and again it pauses. The issue is present in every app.
I've cleared cache after update. Any solution?
Click to expand...
Click to collapse
Same problem here
I can confirm kb2003 11.0.6.8 lag lag!!! Video online and offline, notifications, unlocking, with lag every 3 - 4 seconds.
Seen a lot of posts about this on the official oneplus forum.
Some claim that the answer fixed it self after a few hours and someone just posted
" Recorded myself on voice recorder, played it back, phone now behaves normaly !!"
" I restarted.. bug again.. i take a video with the phone... Then kill the photo app... No more bug "
"WORKAROUND: audio/video playback works witout interruption if battery saver is activated. "
Someone said a factory reset fixed it. But I guess most people want to avoid that.
No idea if it works or not. I haven't received the OTA yet. Eventhough I planned to download it with oxygen updater, but now I am waiting a bit until I get more info about this error.
Qnorsten said:
Seen a lot of posts about this on the official oneplus forum.
Some claim that the answer fixed it self after a few hours and someone just posted
" Recorded myself on voice recorder, played it back, phone now behaves normaly !!"
" I restarted.. bug again.. i take a video with the phone... Then kill the photo app... No more bug "
"WORKAROUND: audio/video playback works witout interruption if battery saver is activated. "
Someone said a factory reset fixed it. But I guess most people want to avoid that.
No idea if it works or not. I haven't received the OTA yet. Eventhough I planned to download it with oxygen updater, but now I am waiting a bit until I get more info about this error.
Click to expand...
Click to collapse
Just tried the record solution and it worked for me. i just recorded a 5 second audio saved it and issue is gone. Thanks
Blazekitten said:
Just tried the record solution and it worked for me. i just recorded a 5 second audio saved it and issue is gone. Thanks
Click to expand...
Click to collapse
It might get back after a reboot though, according to some user on the oneplus forum.
Qnorsten said:
It might get back after a reboot though, according to some user on the oneplus forum.
Click to expand...
Click to collapse
yeah it came back. hopefully oneplus can fix. really dont wanna factory reset
Blazekitten said:
Just tried the record solution and it worked for me. i just recorded a 5 second audio saved it and issue is gone. Thanks
Click to expand...
Click to collapse
Thanks, it's working!!!
"ATTENTION EVERYONE: stuttering videos and audios are fixed if you disable voice match in google app. Easily reproducible, when enabled, everything starts stuttering again. "
From the oneplus forum/community. Can someone try that?
Try to turn off Google voice match, that seems to fix problem.... Info from OP forum...
Pyntux said:
Try to turn of Google voice match, that seems to fix problem.... Info from OP forum...
Click to expand...
Click to collapse
Thanks so much, works even after reboot

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