I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?
ctbear said:
I had to send a broken Nexus One for repair, and they received my phone on June 22nd
On 23rd I received the quote for the cost of repair, and I paid it right away
But since then I have not received anything or any update from them. I have been calling customer service at least once a day to track the status, but all they can say is they are working on it
I mean come on, it's almost 2 weeks now and I don't even get updated once?
One representative told me the average turnaround time for repair is 5-7 business days, I call that BS
Anyone else experienced the same thing recently? Or is it always like that?
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I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same
lufc said:
I sent a Blue Angel to them a couple of years ago and had it back in 4 days i guess it boils down to whats wrong and how much work they have and same as you i was not kept informed so thats still the same
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They told me that they need to replace the motherboard and that's it...I'm starting to wonder if anything happened to their system because they said they have been receiving lots of similar calls
I've had nothing but problems with HTC's repair center, I sent in my Kaiser due to several issues. They suggested I send it to them in the original box and needed to give them a credit card so they could charge a fee to diagnose the problem.
Weeks went by and they could not provide a status then one day I get a package delivered with the phone missing the original box and the phone wasn't even packaged for shipping, it was rattling around without even bubble wrap on it.
There wasn't a single note stating what work the performed or if they even charged me. I called and they couldn't tell me anything more than the phone was working within normal guidelines. The D pad was almost falling out the hinges wouldn't keep the phone closed and that was normal.
It's now the 3rd week and I still haven't received my phone
They escalated my case twice but the only thing they can tell me is that the phone is under testing...for the past 2 weeks
What the heck do they need to test for 2 weeks?
I'm going to ask for compensation if it doesn't arrive within this week.
I just got the new desire. The problem i got with the phone is that it discharges electricity and i keep getting zapped by it. So i called up the hotline and was told that i could get a 1 to 1 exchange because it was within 14 days of purchase. So i like a stupid fool brought the phone to the service centre expecting to get it replaced. But that was not the case upon arrival, i was told that it was up to them to decide if they would exchange it. So i had to go back and come again 4 days later as i did not have a spare phone with me. After sending the phone in and waiting for 6 days to get it backthe phone was still giving me problems. So i called up the hotline to find out what was done to the phone. But halfway through the call i had to hang up as i could not stand speaking to that person who could barely speak propper english. I next sent an email to htc. Their reply was that to fix the phone zapping me with electricity was to reflash th ROM. Why the heck would you reflash the ROM for a hardware problem? Now 1 week after getting my phone back i am still trading emails with htc and they can only reply 1 email a day! This is taking forever.
HTC really needs to improve its service centre, helpdesk and email support. This is the last time i am ever getting a htc phone. If you want to see the email conversation between me and htc let me know and i will copy and paste it here.
I don't have a lot of problem with the customer service quality, but I do have lots of problems with the way they communicate between departments
It is now the 20th day since I initiated the repair, and I still don't see the day I would actually get my phone back
I have called the customer service everyday, sometimes multiple times a day, but they have absolutely no way of getting a hold of my phone
Everytime I called, the status of my repair is always "the phone is under final testing". Final test my ass! What the hell are they testing? Some kind of stress test that takes 3 weeks?
They tried to escalate my case but that didn't do sh!t. I tried to contact the repair team directly but guess what they told me, they don't have a phone number!
So what they only do is send email to the repair center about the situation, and I highly doubt they actually check the email at all
I don't know how much I need to wait any longer. What other organization can I contact to help my situation?
Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola
thongster27 said:
Since u got you the google nexus one, have you tried contacting google? Its a long shot but it might work.
I guess you are from the US than if you are not getting **** customer service. I am from asia where english is not the first language of many countries. In singapore where i come from, htc hotline is outsourced to either china or taiwan. You get people who can hardly speak english even if their life depended on it. Mention a few key word and they would reply you like they are reading off a script. Its damn sad that the call centre sucks like this. I never had to deal with the call centre or service center when i was using the touch pro2. Now after this i think i am going to give up on htc and switch to motorola
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yea I live in the US and the representatives on the line are all Americans...
I did try talking to Google...but unfortunately they are only responsible for the sales, so there is very little they can do about repairs
How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed
Qbfinest83 said:
How much did they charge you for the repair. My girlfriend just drop her Droid Inc and the screen crack. I called there repair service to see how much a new screen would be but there closed
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I'm not sure about that...my phone's screen seemed to be fine according to their diagnostic
I think a screen replacement is around USD90?
Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.
ctbear said:
Things are getting even more ridiculous.
I called 2 days ago on Saturday, and to my surprised they told me that it was finally done with all testing stages and was ready to be shipped.
Delighted, I confirmed with them that I should either receive it on Monday or Tuesday.
This morning I called to obtain a tracking number, and guess what...
IT WENT BACK TO TESTING!
This is in no possible way acceptable. It is already the 4th week since I sent it back for repair, AND THEY ARE STILL TESTING IT! They even pulled it back from the package just to test it again!
WTF is wrong with them? Are they on crack or something? Do they just randomly pick a order, delay the order just to piss the customer off? Because there is absolutely no way to get a hold of them?
Please everyone, I need some advice here.
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What i did was to go to htc website look for the feedback and ***** about them. After more than a week of trading email they are finally going to send someone to pick up my phone and deliver a loan phone to me. Not sure how this is going to workout this time.
First I would like to introduce myself to these fine forums.
I am I_like_noob but commonly go by the handle "notch" on other parts of the web- most notably the minecraft forums.
I have been active in the phone modding for 50 years. I still remember getting my first rzr as a youngster. You seem to have a great community here and I hope to become a part of it.
I am attempting to do a battery mod on Mesmerize where I modify the connections in my battery bay for mesmerize. When the connections are done being modded I will estimate that I will be able to fit 25 watch batteries into my phone. Not only would this allow for easy hot swaps for when I'm on the road (I am a credit default swap salesman) but it would also increase the battery life of my phone to as much as 25 years! I figure that if a battery watch can power a watch for 25 years then 25 batteries can power my phone for 25! please tell me if there is anything wrong with this.
Now to my problem- I am unable to remove the battery cover on my mezmerize. I have melting it off but the only thing that accomplished was making my phone not turn on anymore. In order to alleviate the heat problem I currently have the phone in a bucket of ice water. Please tell me how else I can fix the phone.
Guys please help me with this. I only got this phone yesterday and I really wan't to mod it.
Thank you so much for your time.
buuuuump buuuuuuuuuump
As the title says, it seems that my Xperia Z5 sometimes flickers on the top and the left side of the screen. It's super annoying but the problem is that it doesn't happen all the time.
Want to send the phone back for repair but I'm not sure if they will repair it since I can't consistently reproduce the problem.
So does anyone here have the same issue? If it's a software issue maybe I will just learn to live with it or get a new phone. Otherwise I will just send it in for repair and hope for the best.
Video to illustrate my point. (Not my video)
https://youtu.be/uaGPgP_mmcQ
Not as obvious but you get the idea.
I think you must send to warranty. It may panel problem, or even worse motherboard problem.
Hello!
So, I am using Samsung S8+ and use it as my alarm clock. Today I had set my alarm at 7.30 am (I usually snooze for about half an hour until 8am before I go to work). So I woke up as usually at 7.30am, hit the snooze button (10 minutes interval), but just about a minute later the phone rings. So this time it is someone who is actually calling me. Never have anybody call me this early, so I get a bit surprised. At this time I am pretty tired, so the call hung up before I managed to take it. I decided to check the call history of who it was, but the last call I had was from my dad almost a week ago.
So all im wondering is why the number that called didnt come up in my history or if anyone else had a similar issue before. Only thing I was thinking was that the phone is pretty old by now so maybe that can be some kind of malfunction. Anyone else experienced this issue?
Thanks,
Hello XDA,
I wonder if someone can help me with my issue in my S22 ULTRA. Each time I wear something tight or I get into a vehicle under some pumpy roads. I notice my phone power get clicked 3 times and calls the emergency service. It is weird and embarrassing and I noticed I cannot toggle this future off.
Is there any solution to my problem ?
Xila123 said:
Hello XDA,
I wonder if someone can help me with my issue in my S22 ULTRA. Each time I wear something tight or I get into a vehicle under some pumpy roads. I notice my phone power get clicked 3 times and calls the emergency service. It is weird and embarrassing and I noticed I cannot toggle this future off.
Is there any solution to my problem ?
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Have you installed the Indian ROM? In India, this is mandatory for all smartphones.
Oh yeah, I remember I did that once for the calls recording feature. Is there a way around this or I'll need to reinstall the ROM back to its original one?
Xila123 said:
Oh yeah, I remember I did that once for the calls recording feature. Is there a way around this or I'll need to reinstall the ROM back to its original one?
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Reinstalling the ROM for another region is the only way.
Thank you TheMystic, I will do that.