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Sitting on a bench in a park, phone next to me (I know, idiot), get up, walk away, turn back 5 mins later cause I notice I don't have the phone on me, it's gone... Kept calling my number for a couple of hours, no answer, then switched off, so called O2 to have it blocked. Hope whoever nicked it get run over by a truck while trying to figure out how to use it.
that sucks, I really should get round to writing that software I've been planning to make that enables you to totally lock the phone down in the event some ****cake nicks it.
(and I'm talking to the point of making it impossible for them to reflash the device, though, obviously not impossible for you)
I wish I'd insured it, now I'm looking at about £300 if I want to replace it!!!! Then again, never insured any phones, so maybe I've saved this much over the years. Still...
Are there any cheaper but good quality windows mobile devices worth considering?
If you're looking for something to put you on for now, then maybe a secondhand artemis?
Does most of what a polaris does, just a bit slower and less at one time. My Mrs is still using my old one which is now a couple of years old and it's still does the trick with the latest software. In fact the screen response is quicker than my orbit 2
might do that, or see if I can get a used orbit 2 for an ok price.
my upgrade is more than a year away, so will have to get something...
Or are there any Nokias that will sync well with outlook (full contact info incl company entries, notes, tasks etc)?
kkhalil76 said:
I wish I'd insured it, now I'm looking at about £300 if I want to replace it!!!! Then again, never insured any phones, so maybe I've saved this much over the years. Still...
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you'd definitely want to embellish the truth if you had; losing the device by leaving it on a park bench would likely be something they don't cover.
Do you have house insurance? (as in contents). If so check your policy to see if it covers mobile phones as many do.
Following on from olipro's post, are you sure you weren't pickpocketed?
well, either way, it's gone now.
won't bother with checking home insurance. Even if it is covered the increase in premium because of the claim will buy me a phone.
kkhalil76 said:
well, either way, it's gone now.
won't bother with checking home insurance. Even if it is covered the increase in premium because of the claim will buy me a phone.
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That depends.
I got drunk and fell over years ago, smashing the screen of my HTC wizard.
I claimed on house insurance and got sent a new phone. My next year's premium only went up by £20 for the whole year. The phone (at the time) was still selling for over £250.
Also - even before that when i had a Sony Ericsson P800 which I accidentally smashed, I claimed that on home insurance as well. Next year I changed insurance provider and ticked the box saying "claim for less than £300 in the last 2 years"... they still gave me insurance that was cheaper than my last provider.
That's exactly what insurance is for. They only care about raising your premium if your house gets burgled and tens of thousands worth of claim is due. I've never had problems with relatively small claims...
it may be worth a try.
Thanks for the info, didn't know that, I'll check my policy
kkhalil76 said:
Sitting on a bench in a park, phone next to me (I know, idiot), get up, walk away, turn back 5 mins later cause I notice I don't have the phone on me, it's gone... Kept calling my number for a couple of hours, no answer, then switched off, so called O2 to have it blocked. Hope whoever nicked it get run over by a truck while trying to figure out how to use it.
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You shoulda put something like MobileJustice on it.
It's a free app that once installed on your device will send an SMS back to a second handset telling you the GPS co-ordinates of the stolen/lost device.
It does this even if the sim is changed.
My mate had something like that mobile justice thing on his phone. The guy who stole his phone get a rude shock when my mate started call him every night a 3am asking him when he was going to get his phone back.. My mate did knwo where the guy lived because the gps co-ords got sent with teh SMS.. but my mate never when around.
So here is my story
I purchased an HTC touch pro 2 last year, i bought it before it hit the US markets so i paid a load of money for it. No problem, i love the phones, and i Paid like $700 for the Touch HD when it dropped in England but the lack of the keyboard ended with me selling it.
So i get this phone from a guy that says its direct from HTC its in an exclusive white box blah blah blah right.
Get the phone and all is well, new roms are dropping and i have WM 6.1 on my phone (weak!) so being that i have a MAC computer i cannot do anything to update the phone with out buying a load of software and putting XP on my computer (nope!).
So i go to the HTC website and the update is there and it asks for the serial number, well i put it in and it wont recognize it, hmmm. So long story intro short, i mail it to HTC for an upgrade and maybe check out the loose hinge on the tilting screen.
They receive my phone, and my phone sits on the shelf at the warehouse for 5 DAYS!!!
I call and every time i get the same story, "well mr miller we will escalate this so that it gets taken care of right away sir." I called 3 times and it was never touched. Finally on the 3rd time they tell me, well this is a sample phone, one we gave to employees before it hit the market, so there is no warranty, and we cannot upgrade it, and where did YOU get this phone. Ummm i paid for it, out in the open on Ebay, not out of the trunk of some guys car outside the pool hall.
Anyway they wont fix it, i have no warranty and thats that, ok fine whatever give my phone back, this was on Monday (April 5th) of this week. So the phone is to be sent back to me per HTC on Monday.
Call on Tuesday to get the tracking number so i can see when it will arrive because i am out a lot, and they say it is still in the warehouse.
I call back on Wednesday to get the tracking number so that i can see when it will arrive because i am out a lot, and they say it is STILL in the warehouse.
I call back on Thursday to get the tracking number so i can see when it will arrive...... etc etc.
The rep then tells me there are no notes in the system and it has not even been started for ship out.
But she is going to escalate it so that it gets sent out ASAP Mr. Miller.
Lord not this escalate crap again.
OK BYE!
I call today Friday to get the tracking number, and its the supervisor i spoke with days ago that knows AAAAALL about my case.
Well Mr. Miller the phone is still sitting on the shelf in our warehouse/
WTF for a week+?!?!
It had been determined last WEEK that they were not going to repair it and were going to send it back.
So my phone has been held hostage by HTC and they wont send it back, no one will do anything to get me over to someone in the warehouse, they act as if its Area 57 or something and they dont have phones there.
So needless to say am very VERY disappointed in the treatment I have received and it is very likely that I will not purchase another HTC phone again after this nightmare.
Shame because i enjoy the phones, but i refuse to give my money to support a company that treats its clients in such a manner.
FYI
Sounds more like a local warehouse/repairshop type of service, not HTC. Imo.
TheDeadCpu said:
Sounds more like a local warehouse/repairshop type of service, not HTC. Imo.
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Nope, it was HTC America. I had to send it to them directly.
Weird. If this was in Norway i would just say "Hmmm.. I got this number to this newspaper" and they would give me a new free phone. Their so scared of bad PR here.
If you think HTC CS is the worst, then you haven't dealt with E-ten's..
Their RMA is actually a nightmare, they can loose a device for months, and return it "repaired" what actually means: dirty and parts still loose..
But nevertheless, good luck, hopefully the device will find it's way back to you.
EqX
When I got newton rings on my first Blackstone, I sent it off to HTC, or rather I dropped it off to them as I live in the same town.
I waited the week they said it would take, heard nothing, gave them an extra day and called, they said they'd call me back.
I called them after hearing nothing for a couple more days (I was busy at work so didn't have time to call every day).
Was informed they are waiting on my agreement to pay them a bucket load of cash to fix a warranty issue that they should fix for free.
So I had to go to a website to say that I wanted my phone back, and phone them to say I would be coming in to collect it so would not pay for postage.
Had I not known about the website and just waited, they would have disposed of my phone.
Unfortunately the customer support desk and the repair centre do not speak to each other, so when I arranged with CS that I'd be in the next Friday to pick up my phone at 1pm, they said it would be there, when in actual fact the repair centre had no idea I was coming so I had to wait around for them to find my phone and return it.
I then handed it to carphone warehouse who I'd bought it from to repair, they passed it to HTC for a warranty repair, HTC sent it back after a couple of weeks saying "No missing pixels found" even though it was sent to them to have the screen repaired due to newton rings and no mention of pixels.
Carphonewarehouse appologised and said they would send it off again, but by then I was so fed up about not having the phone for over a month, and expected HTC to refuse to repair it for CPW that I took CPW up on their offer to claim on insurance. £28 and a day later I had a brand new Blackstone.
Great products, crappy service.
AGREED, "great products, crappy service." I too had the Blackstone before i got my tp2
UPDATE: So, I FINALLY got my tablet back today (3/24/11) - after a month of it being away. I'm not going to get in to the fact that I had to call them 3 or 4 more times and talk to 2 supervisors before any real progress was made and my tablet was [pushed to the "front of the line."
No, no, not only was it just left at the door of my apartment (for how long, no-one knows), but when I opened the packaging I discovered that they had torn up 2 of the sides of the Skinomi carbon fiber back that I had stuck on previously AND one of the rubber feet/screw covers was completely missing with a large gouge at the side of the open hole. This whole G-Tablet Warranty process has been a TOTAL disaster. I really hope no-one else here (or the 10,000 new user that just purchased from Woot.com) have to deal with this.
Perhaps the worst example of customer service I have ever experienced.
Well, you guys are going to LOVE this one.
My G-Tbalet had a faulty camera so I organized for it to be repaired through Viewsonic. Sent it away on February 26th.
I have had no response from Viewsonic (no call, email, anything) regarding the repair, so I called them on Friday 11th March.....then Saturday twice......then Monday. Different person each time, all trying to stall me and feed me some BS that they were "looking for it on their computer" or that they were "waiting for updated information on it". Basically they have lost the tablet and have no idea where it is!
They received it on March 1st (as I tracked the delivery) but now they basically have no idea where it is exactly, or how far along on the repair process it is. Yesterday the lady told me that it WAS indeed being repaired (which is progress at least because on Friday and Saturday they had no idea where it was), but had no idea of the time scale or how long it will take to repair it. So I told them I had no option but to take it further. So she said she was going to escalate it to her manager and that she would let me know "as soon as she hears anything" and that the manager would email me with a response too once he had one. That was yesterday. Of course I have had no contact or email today. Go figure.
So I have been without the tablet since the end of February, and I don't see me getting it back before the end of this month. Ridiculous. Hopefully when/if I do get to speak to the manager I can demand a replacement to be sent. What a joke.
Just thought I'd share my experience with the GREAT customer service!
gogorman said:
So I have been without the tablet since the end of February, and I don't see me getting it back before the end of this month. Ridiculous. Hopefully when/if I do get to speak to the manager I can demand a replacement to be sent. What a joke.
Just thought I'd share my experience with the GREAT customer service!
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That's pretty scary. I think this is one area that some of these companies really need to work on. Customer service is a huge deal, but some places just don't have the aptitude for providing it with any ounce of quality. Ahh well, I hope you get it back either repaired or a new one, and soon. I'd be smoking mad if I was without mine for even 2 weeks.
Use the Better Business Bureau to lodge complaints, it has worked for me in the past when I am getting no where fast.
Honestly, aside from the customer service reps not being able to find updates, that's an above average timeframe for repairs. A typical repair on warranty can take anywhere from 1 week if you are EXTREMELY lucky to upwards of a month. Anything passed a month and that's when I'd begin the complaints process. The fact that you are escalating things several times after only 1-2 weeks may get it back to you sooner, but I doubt it. Certain processes, such as repair work, are already set in stone at most companies and regardless of how many calls a customer makes they are not willing to change those processes. I wish you the best of luck in your repair process and hope it all ends well. Good luck.
I had posted awhile ago, that I had called them because I had noticed bad block msgs in dmesg, and they gave me an RMA, but I was a little leery about sending it in. It just seemed like they were too willing to give out an RMA, after just a 5 minute telcon. Anyway I never did send it in, and from your story, that was probably a fortunate thing ...
Sorry to hear about your situation, and hope they actually fix it.
Jim
Hi All
Had to return my Sensation to HTC for repair, due to the dreaded unresponsive screen issue. They have now had my phone for 9 working days, and the on-line tracking status has not changed from 'We are currently testing your phone.' (which I think basically means the phone is sitting on a shelf waiting for an engineer).
Rang nealy every day, get a different story each time. Originally was told up to 7 working days for repair, then 7- 10 and now up to 14 days! This is in spite of the fact the warranty specifically states 5 working days as the target.
Anyone else had to return their phone? How long did it take to get it back?
Have written a letter demanding repair or replacement, sent on Friday recorded delivery to head office.
when i had to return my HTC HD, on both occaisions it took 8 days in total from having the phone picked up to delivery of repaired device.
Prehaps they are awaiting stock of parts due to it being a new device, or they have yet to find your issue. Usually the status changes to "in repair" when they have diagnosed what the fault is.
Thanks, but they have not said anything about requiring or being short on parts.
9th working day now since device was returned to them.
There have been some dreadful stories recently about delays at the service centre:
http://www.theregister.co.uk/2011/05/18/htc_failed_support/
They had a link on the HTC UK Facebook page about this, dunno if its still there
Sent from my HTC Sensation Z710e using XDA Premium App
its the 9th working day today since they have had my sensation too! Very annoying!
Have you contacted them? What do they say?
Mods DELETE!
Pathetic isn't it?
They can't talk to the repair centre to find out the status! And they can't talk to each other, they use some IM software to communicate with each other.
Had many promised call backs, only one materialised.
According to their own warranty statement, they should repair within 5 days:
http://service.europe.htc.com/terms.aspx
1. Estimated turnover period
We estimate that we will normally be able to complete orders and return the units to most mainland addresses in the UK within 5 working days from receipt of the unit. Where the repair requires parts to be specially ordered or delivery to remote areas of the UK, or to other countries, this may take longer. HTC EU will endeavour to complete all orders within 5 working days from clearance of payment or warranty authorisation.
im very annoyed. just fake promises. they were meant to be good. F*K knows what happened to them now, but they just pi$$ me off.
should never have sent my device to them. i feel like going to Huntingdon to the repair centre, marching in, and grabbing my phone and coming back out!
They said they cant do a replacement as the device can be repaired!
I've wrote a letter asking for repair or replacement within 3 working days, as a timely repair/replacement is our right under the Sales of Goods Act.
Thats nothing! I sent SGS2 back for repairs and it took 40 days! believe me I contacted them continuously after the promised 14 day turn around! When I finally got it back it was so badly scratched I sent it back again for new housing, that took 8 days. Including postage times over 54 days without the device! Mobicity was the seller, I dont recommend them!
My letter which they received today seems to have made a difference, as status has now changed to ' We are repairing your phone.'
Well count me in on the HTC warranty issues.
I am still wondering why I should by a Sensation instead of the SGS2.
Ok, sit down ..... my HD2 has been in repair since the end of March.
It has been returned 3 times since it was never working like it should and now last week Friday I got a refurbished one.
Now the refurbished ones keypad doesn't light up on one side which is really annoying, so I wonder what they will do now? Will they repair the refurbished one and keep me another month without it?
It's not only that but the communication and the handling of the procedure is pathetic. Everytime you get someone else on the line you get another story.
Also HTC says that the complete repair didn't take long because it were 3 seperate ones. According to me 3 months without a working phone is 3 months periode. And it is not that it is about a cracked or broken screen, so there is no debate about warranty or not.
This one is amusing to read but unfortunately the sad truth, I also posted my experience.
http://happyemergency.tumblr.com/post/6777171158/5-months-of-customer-service-hell-with-htc
What a great read, disappointing but very good.
What are your top tips if anyone else is stuck in this situation?
Jasand said:
What a great read, disappointing but very good.
What are your top tips if anyone else is stuck in this situation?
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Well lets say that I have had to deal with those situations on a professional level in my past role and infact I learned alot by doing this.
There is one webpage that you need to read and use in your advantage.
For us EU people you need to know your EU customer rights.
Not alot of people or even big companies know (or want to know) this!
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:EN:NOT
You will find some interesting stuff in it like acceptable repair time etc etc.
This warranty stuff applies to all consumer goods, not even electronic stuff!
I write everything down, like name, date and time and what has been said.
If the thing is taking way to long you ask them to open up the online ticket
Like this http://contactus.europe.htc.com/wFrmMailLogin.aspx
They need to open it up for you. It will not work untill they change something in their system!
By having that you can leave a comment with date/time etc and there is no way that they can tell you stuff which isn't right because afterwards you can point them at this log.
Also point them to that EU law it might help.
saquib said:
My letter which they received today seems to have made a difference, as status has now changed to ' We are repairing your phone.'
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Well after 13 working days of HTC having the Device and telling me we are currently testing your phone.
3 complaints filled in
2 Escalations
i get a call from the supervisor.
The repair Center have lost my device. MY BRAND NEW UNMARKED UNSCRATCHED Sensation. and they have no idea where it is. it was signed for by HTC engineer when UPS delivered it but from then they have no idea.
now they have no sensations in stock at the repair center. so i either wait but they dont know how long. or take an alternative phone, as sensation was top dog, all alternative phones will be lower spec. i asked for an EVO 3d but as it isnt released i cant have that.
but they do have to provide me with a brand new device.
lukesan said:
Well count me in on the HTC warranty issues.
I am still wondering why I should by a Sensation instead of the SGS2.
Ok, sit down ..... my HD2 has been in repair since the end of March.
It has been returned 3 times since it was never working like it should and now last week Friday I got a refurbished one.
Now the refurbished ones keypad doesn't light up on one side which is really annoying, so I wonder what they will do now? Will they repair the refurbished one and keep me another month without it?
It's not only that but the communication and the handling of the procedure is pathetic. Everytime you get someone else on the line you get another story.
Also HTC says that the complete repair didn't take long because it were 3 seperate ones. According to me 3 months without a working phone is 3 months periode. And it is not that it is about a cracked or broken screen, so there is no debate about warranty or not.
This one is amusing to read but unfortunately the sad truth, I also posted my experience.
http://happyemergency.tumblr.com/post/6777171158/5-months-of-customer-service-hell-with-htc
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Click to collapse
That's a shame here in sweden if you send you phone back 3 times within 3 years for the same problem they will
Refund full price or give you a new phone, and if you have 4 different problems within that 3 years then the same money back or new phone
Sent from my LT15i using XDA Premium App
Poker gypsy said:
That's a shame here in sweden if you send you phone back 3 times within 3 years for the same problem they will
Refund full price or give you a new phone, and if you have 4 different problems within that 3 years then the same money back or new phone
Sent from my LT15i using XDA Premium App
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Click to collapse
Rang up the HTC Care Team today. Because they lost my Vodafone branded device. They have decided to send me a brand new unopened unbranded Sensation. which i would receive in 3 working days also
http://www.htcaccessorystore.com/uk/p_htc_item.aspx?i=185326
a free Bluetooth headset as compensation.
well glad that should be sorted, and will update when i receive it
also i will get a letter confirming what happened and a fresh warranty from the date i receive my device
OP:
I sent my sensation back to HTC two weeks because of the screen issue, but mostly because of a faulty earphone jack.
Yesterday the phone came back, after 16 days and guess what?? They didn't fix the earphone jack!!!
So I rang them, they apologised and asked me to send my phone back, which I did this morning!!
WTF HTC!!!?? Get your s**t together!
I set my phone down and picked it up only to find dead Pixels in the lower right of the screen! Anyone else have this happen. I haven't dropped the phone or gotten it wet. I am sending it off to Samsung Thursday. I hope they fix it and don't come up with some excuse to to warranty the dead Pixels.
I've had this happen as well. I sent it off to be fixed but when it came back, the front display wasn't working. Now I'll have to send it off again...
What a mess. You would think they would just give you a new phone. They wanted me to take it to one of these fix it places here in Dallas. I opted to send it to the official samsung repair. We shall see.
Yep, me too
This just happened to me an hour ago. I have not damaged the phone in any way. I hope this doesn't turn out to be another Galaxy Fold debacle.
Update: I just called Sprint and since I am within the 30 day satisfaction window, they are going to replace my phone. If this happens again then I'll be highly disappointed!
yopiggy said:
What a mess. You would think they would just give you a new phone. They wanted me to take it to one of these fix it places here in Dallas. I opted to send it to the official samsung repair. We shall see.
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Hey what was the update ? I live in dallas too. and I have exactly the same concern. Its good to know what they say before i go there.
Same here. I sent it in for repair, got slammed back with out of warranty due to an invisible scratch in a totally different spot, with their own admission is unrelated to the dead pixel and fault in the screen, and is only on the outer cover...but still invalidate warranty....I switched to Samsung 3 years ago, I might be trying google next...can't replace a good customer service when it matters.
I took my phone to the Samsung repair place uBreakiFix located at 6205 Coit Rd Suite 336, Plano, TX 75024. They fixed it under warranty. Now my phone is really getting hot. So hot is is starting to burn my face when I talk on it. Looks like i will be calling samsung again. I am afraid this thing is going to explode.
Dead Pixels x2!
I am already on my 2nd Galaxy Z Flip and now trying to get #3! My first phone developed a spot of dead pixels in the middle of the screen. They magically appeared less than 24 hours after I received it. It was only plugged in to charge overnight, so I know that they were not caused by me. It then took over 3 weeks of multiple calls to finally get it replaced! At first, they kept trying to get me to send it in for a refund, and then told me that I could just buy a new one to fix it. I told them that they were dumb and that this was not a logical option. I received this phone through the Samsung Device Insights program for 1/2 price and a replacement would cost me the full amount.
Finally, after spending another hour on the phone and telling my story for the 50th time, I finally got through to someone in a higher up support office. He agreed with me that the previous calls and my experiences were ridiculous. He took the time to contact a local authorized Samsung repair store where he could send a replacement phone for me to pick up. On the bright side, I only had to turn in the phone, and I got a completely brand new one in the box. He said I could keep all the accessories from the original phone. While it did take a few days longer than I was originally told, I did eventually get the new phone.
Fast forward to today, I have had this replacement device for exactly 20 days. I am presently at work and when I opened the phone to check my messages, I found MORE DEAD PIXELS! Just like the last phone, they are always visible, only this time they are at the top of the display. I made another call back into Samsung, and I am currently waiting for a return phone call from Anthony. He just so happens to be the same upper level support person that I spoke with last time. He was the only one that was able to get the phone swapped out. Now I am hoping he will call me back to get this taken care of again.
I will say that If I do not get a call today as promised, I am sending it back for a full refund and I will never again buy another Samsung product. I am leery about even getting a 3rd unit after the horrible experiences I have had. Have any of you had similar problems and did they get your defective phone screens repaired/replaced as promised? So far, I am very underwhelmed and think that Samsung has a long way to go to provide proper customer service.
Me too
I've had a Z flip for 5 months and tiny dead pixels on the top of screen.
I've never dropped nor wet.
I went to Samsung repair shop in London and they told me that they can't repair under warranty and I had to pay 99 pounds.
They mentioned that they could see tiny scratch on the screen which I couldn't see my eyes.
My friends told me that Samsung after care are terrible and I agree that.
I've been carefull this phone and I've never had a problem with dead pixels before.
I felt I was conned and very disappointed with Samsung